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YOUR LEARNING PATH TO SUCCESS

COURSEPROSPECTUS

2019 GAC CORPORATE ACADEMY

IT IS MY PLEASURE TO PRESENT OUR 2019 GCA COURSE PROSPECTUS.

MESSAGE : GAC GROUP PRESIDENT MESSAGE : GROUP VICE PRESIDENT – HUMAN RESOURCES

For over a decade our Academy has established a culture of learning, development and constant growth among GAC employees. Every year we strive to work jointly with our key stakeholders to deliver tailored and unique learning experiences to all personnel with the goal of continually driving the Group’s Delta 21 strategy.

As we face new challenges and opportunities in the 21st century, we also need to adapt our digital learning needs. This year we have a strong focus on supporting Group IT and their vision of a forward-looking digital business environment by ensuring our personnel have the resources and ability to drive and achieve our business outcomes. This includes the development of more mobile technology, such as our GAClearn App, and the development of our Cyber Security Awareness (CSA) course.

To support our individual operating companies and managers, we also introduced a new corporate intervention last year,

VUCA, a 3-day workshop that is designed to give our leaders the essential skills to steer their company through uncertain times. Managers and their team have the opportunity to analyse the needs of their company and together build specific strategic outcomes for the future. Feedback from participants in Qatar and Thailand have been extremely positive – so we look forward to more regions taking advantage of this unique intervention.

Our Academy continues to work closely with key stakeholders to deliver exceptional and GAC-centric learning experiences to personnel at all levels of our business.

We all have a unique chance to take advantage of learning new skills and creating a career pathway for our future. Make the most of the opportunity!

Bengt EkstrandGroup President

WELCOME TO THE GAC CORPORATE ACADEMY 2019 COURSE PROSPECTUS.

Patrik HalldénGroup Vice President – Human Resources

One of the primary objectives of GAC is to drive our business forward continually, and our Academy helps us to do this by designing learning courses that address our specific business needs. As part of our Delta 21 strategy, we want to ensure that all our people have the competencies to make our business successful, and that leaders and teams will be ready to face any new challenges in times of instability.

This year we have some exciting courses on offer with a focus on self-paced short courses that can easily be slotted into people’s busy schedules. One of these includes our new Communication in the GAC World (CGW) course, which can be completed in less than two hours, making it a short interactive learning experience.

We also decided to minimise the duration of two of our New Employee Orientation (NEO) courses from 4-weeks to 2-weeks. Introduction to the GAC World (IGW) and Health, Safety, Security and Environment (HSSE) are now presented

in a more concise version, full of relevant information and will continue to be facilitated by our professional team of Facilitators.

Our NEO courses have been developed specifically to ensure all our personnel, especially new joiners, have the core understanding of our business and firm comprehension of our Delta 21 strategic vision as they embark on their GAC career.

Another positive learning initiative is the introduction of a new driving-orientated course - the DriverMetrics Profiling and eLearning Programme (DMP). If you drive your car to work on a daily basis or are a professional truck or van driver - this scientifically-tested online course is designed to address the behavioural and motivational factors associated with crash involvement. Research has shown excellent results from this course with a drastic reduction in minor or major accidents.

I encourage you to think about what kind of learning could help you perform better and take up the GCA opportunity this year.

YOUR FUTURE LOOKS BRIGHTThe six New Employee Orientation (NEO) courses are designed to give all new employees across the GAC World a common universal foundation of our organisation and understanding of the business – from GAC’s rich history, our strict safety standards, how we communicate and our need to be vigilant with data security.

The Introduction to the GAC World, Health, Safety, Security and Environment, as well as Compliance and Ethics and General Data Protection Regulation are mandatory for new employees, and are to be completed successfully during the probation period.

Communicating the GAC Way and Cyber Security Awareness are highly encouraged for new joiners and all staff to ensure they are equipped with the knowledge to support their role as citizens of the GAC World.

NEW EMPLOYEE ORIENTATION

“The IGW course gave me the background and information I needed to confidently talk about GAC with my customers and present to potential customers. For example, last year I worked on a presentation for a large Engineering Procurement Construction (EPC) company. This particular company wanted GAC to give a presentation of why GAC would be a good fit for them. I recalled from my IGW training that GAC’s early start

was tied into a Swedish EPC company, Cementa (today Skanska). I could not have asked for a better opening! When you are in front of a client it is crucial that you can speak confidently about your company, its history, the services represented, and the culture of your company. When you can do that, it shows a pride and commitment that gives the client a sense of security and, therefore, gives you a greater chance of success.”

Anders B. Pedersen National Commercial DirectorGAC North America

.This Introduction to the GAC World course is aimed at increasing your understanding of the GAC Group

Through the course, you will gain insight into the history and future of GAC, the DNA that goes into making GAC what it is today, the code of practice we operate by, and what it means to be a citizen of the GAC Group. IGW is designed to introduce you to everything you

.need to establish yourself as an important member of the GAC community

MODE e20 ◆ DURATION 2-week eLearning ◆ TARGET All new joiners ◆ CSF 5 20 hours

INTRODUCTION TO THE GAC WORLD (IGW)

NOTE: Modalities and duration for each course are subject to change.

Understanding legislation and regulations that govern the international business of shipping and logistics is essential for all GAC employees to avoid potential non-compliance issues.

The GAC Group Compliance and Ethics course is a self-paced training course, which will provide employees of the GAC Group with the knowledge and comprehension of the Group’s compliance and ethics policies and the Group’s stance on ensuring that all its business is undertaken ethically and transparently.

As a global organisation, with many offices based within the European Union, GAC is implementing the General Data Protection Regulation Awareness (GDPR) across the entire Group, and ensure compliance and alignment with good practice in the management of personal data.

This course has been designed to give all GAC employees the opportunity to learn more about the changes the new privacy laws have brought about both professionally and personally and how it impacts each individual.

A well-established HSSE policy with supporting procedures is of utmost importance to GAC and our customers. GAC is an international provider of global services and it is crucial that the Group has a common HSSE culture matched to the scale and magnitude of our organisation. We must ensure that all people in the GAC World work in a healthy, safe and secure environment.

This course is designed to provide a strong foundation and working knowledge of HSSE basics, how HSSE is incorporated into our GAC culture, the impact it has on our relationships with customers, and what you personally can do to play your role in the HSSE picture.

The GAC brand is recognised as one of the most important assets to drive our long-term growth. As a global organisation with professionals from many backgrounds and cultures, it is essential that we communicate together ‘the GAC way’.

This course is designed to provide you with the relevant skills in verbal and written communication to be confident in your daily interactions with colleagues and clients, and ensure you are representing the GAC brand with professionalism at all times.

Digital technology is transforming business models, changing consumer preferences and also creating major opportunities for businesses. As we focus on our new Delta 21 strategy - emphasizing our continual need to develop new technologies throughout the GAC World - we also need to ensure our IT platforms are secure.

This course will focus on the tools you use to secure your identity, our assets and technology in the online and mobile world.

MODE e6 ◆ DURATION 4-week Self-paced ◆ TARGET All new joiners ◆ CSF 5 6 hours

MODE e1 ◆ DURATION 4-week Self-paced ◆ All GAC Personnel ◆ CSF 5 1 hour

MODE e20 ◆ DURATION 2-week eLearning ◆ TARGET All new joiners ◆ CSF 5 20 hours

MODE e6 ◆ DURATION 4-week Self-paced ◆ TARGET All new joiners ◆ CSF 5 6 hours

MODE e6 ◆ DURATION 4-week Self-paced ◆ All GAC Personnel ◆ CSF 5 6 hours

COMPLIANCE AND ETHICS (CNE)

GENERAL DATA PROTECTION REGULATION AWARENESS (GDPR)

HEALTH, SAFETY, SECURITY AND ENVIRONMENT (HSSE)

COMMUNICATION IN THE GAC WORLD (CGW)

CYBER SECURITY AWARENESS (CSA) *NEW*


COMMUNICATION – THE HUMAN CONNECTION

“I use the courses to expand my knowledge and extend that across to my team. The course material and interaction with other colleagues gives you more information on what are we doing around the globe in other GAC offices. This is a big support to our teams and me, and helps us grow within the company.”

Kenneth Pedersen Head of Projects – Oil & Gas Logistics GAC Cargo Systems (Malaysia) Sdn. Bhd.

The importance of business communications is evident in all aspects of GAC business – be it amongst our colleagues and customers, within our many services and most importantly, our overall brand.

Good communications in business is essential for achieving greater performance, and with developments in our daily communications including texts and social media, we need to ensure our people are equipped with the relevant skills to be confident in their daily interactions across the GAC World.

English is the language for doing international business. As a global organisation it is essential that our employees can work with their fellow international colleagues and clients in a unified and professional manner. The Global English Programme (GEP) is an online training course that will provide you the opportunity to gain better all-round English communication skills, whether you are new to the language or wish to refine your existing skills.

GEP will help you to communicate more efficiently across borders and cross-cultural teams, using English in a business context.

The Effective Business Writing (EBW) course is specifically designed to ensure GAC people understand the mechanics of creating appropriate, professional written content in a business context. The ultimate intention is to ensure we, as both individuals and as a company, present ourselves as the hardworking, knowledgeable, customer focused experts that we are.

This practical course covers grammar, punctuation, style, structure and etiquette to create a well-written email, before applying proofreading and self-editing techniques.

MODE e50 ◆ DURATION 52-week Self-paced ◆ TARGET Relevant GAC Personnel ◆ CSF 5 50 hours

MODE e20 ◆ DURATION 6-week eLearning ◆ TARGET All GAC Personnel ◆ CSF 5 20 hours

GLOBAL ENGLISH PROGRAMME (GEP)

EFFECTIVE BUSINESS WRITING (EBW)

BUSINESS COMMUNICATION

AMBITION ACTION SUCCESS

“Being a Key Account Manager in the Oil & Gas Department in GAC Singapore, I have been able to apply the knowledge gained from completing these courses to my daily work. Because the courses are tailor-made for the GAC World, all the content is highly relevant.

For example, having gone through the Oil and Gas Support Services (ONG) course, it provided me with valuable insights and

in-depth knowledge into the Oil & Gas industry itself; much of which I did not know of prior to attending this course. The course also stirred my interest in the industry, equipped me with better knowledge, and gave me more confidence when I handle my customers.”

At GAC we strive to create the highest level of efficiency to enable us to fulfil our promise to our customers of “Delivering your strategy”. To be able to achieve this, we need to work from the ground up, ensuring all our staff - from the shipyard to the boardroom - are equipped with the knowledge and skills of our industry.

GCA’s Business Operations portfolio builds the knowledge, skills and attitudes to do business the GAC Way. Our Business Operations courses are custom developed with experienced GAC subject matter experts to ensure that the content is highly relevant to our own business. The activities promote practical application of the concepts in the GAC context and the opportunity to learn from the experiences of other GAC participants around the world.

BUSINESS OPERATIONS

Yvonne See Key Account Asst Manager, Oil & Gas - Projects, GAC Singapore

LEARN SOMETHING NEW TODAY

“I started my career in GAC as a Ship Operator and today I work as Operation Coordinator also acting as an Key Account Manager of some important GAC clients. The GCA courses I completed provided me with important tools to make this happen. The knowledge offered and the contact with other professionals at forums were and are extremely important to improve us professionally. I’m glad to have this opportunity.”

Antonio Teixeira Operation Coordinator GAC Brazil

The GCA Commercial Portfolio has been specifically designed to help sales personnel and sales managers understand the requirements to make any sales effort profitable, effective and efficient.

Everything from essential interpersonal skills, customer relations and sales abilities will be highlighted in the courses and combined into a fundamental framework for individuals to adopt into their daily sales practices.

COMMERCIAL

The Advanced Oil and Gas Support Services (AOG) course follows the introductory Oil and Gas Support Services (ONG) course to give participants a deeper understanding of customer management strategy and managing global key accounts in this competitive industry.

The focus is also on understanding regional businesses, sharing best practices, identifying and overcoming challenges and the legalities of the oil and gas business.

MODE e20 ◆ DURATION 6-week eLearning ◆ TARGET Relevant GAC personnel ◆ CSF 5 20 hours

Ship Agency Operations (SAO) has been designed for all staff involved in Ship Agency operations throughout the GAC World. The aim is to establish a baseline of common understanding about how Agency services operate, the terminology that is used, the stakeholders involved, and the importance of maintaining strong customer relationships.

Like all businesses, it is the bottom line that ultimately determines our business success. Therefore, one of the key aims of this course is to develop strategies for how we can continuously improve the profitability of our Agency services. The course will provide the opportunity to think deeply about your own role in the Ship Agency business of your company, and how commercial aspects of the business are just as important as the operations, in order to continually grow.


SHIPPING AGENCY OPERATIONS (SAO)

ADVANCED OIL AND GAS SUPPORT SERVICES (AOG) *NEW*


Freight Forwarding Fundamentals (FFF) is designed to give you an insight into the terminology, processes and stakeholders involved with the freight forwarding industry. It will show you the pieces of the jigsaw which fit together to move our customer’s freight from origin to destination in an efficient, cost effective and legal way right through the transit. Participants will gain a clear understanding of how to maximise efficiency and enhance profitability in the freight forwarding business.

The Oil and Gas Support Services (ONG) course is designed for all GAC people who play a role in GAC’s global oil and gas business today and into the future. It aims to introduce the industry, starting from the basics of what oil and gas is, to the economics of oil and gas, how the upstream oil and gas industry works and the terminology used.

The course uses GAC-specific case studies extensively throughout the course to provide examples of the concepts in practice. Participants will also have the opportunity to analyse the oil and gas business in their own area through the interactive forms in each module.

MODE e20 ◆ DURATION 4-week eLearning ◆ TARGET Relevant GAC Personnel ◆ CSF 5 20 hours


FREIGHT FORWARDING FUNDAMENTALS (FFF)

OIL AND GAS SUPPORT SERVICES (ONG)


GREAT PERFORMANCE IS NEVER LUCK

“The GCA courses I completed gave me great tools to update my skills, test my knowledge, resume my activities more safely and peacefully. I believe GAC is showing a new vision of valuing work, giving training and conditions to do a good job! It means I’m on the right path in the right company!”

Yara MacielDisbursement AccountGAC Brazil

Business performance is ensuring our Delta 21 strategy is incorporated and performed in the day-to-day decision making and organisational learning. Our courses have been designed to build competency in financial literacy, strategic measurement and performance management to drive continual improvement in our business performance across the GAC World.

GAC Finance Essentials (GFE) aims to provide a clear understanding of the essential financial principles and practices that exist in the GAC World, representing the minimum standards for each GAC Operating Company - regardless of size, structure or financial contribution. By the end of this course, individuals will have a firm grasp of the GAC financial principles that ensure our business is sound. This includes a detailed understanding of the GAC finance environment, cash-flow concepts, financial reporting and how financial information is used to make sound and strategically aligned business decisions.

GAC Financial Reporting (GFR) is designed to ensure the GAC Group as a whole reaches new standards of accuracy and consistency in financial reporting. It focuses heavily on the GAC Group Reporting Process, the GRP, which is a standard reporting tool used by Finance Managers across all GAC companies. Participants will have the opportunity to apply their knowledge in practice, while sharing the learning journey with their colleagues from around the GAC World.



GAC FINANCE ESSENTIALS (GFE)

GAC FINANCIAL REPORTING (GFR)

Internal controls are essential for an organisation to ensure operational effectiveness and efficiency, reliable financial reporting, compliance with laws, regulations and policies and to mitigate the risk of fraud and errors.

GAC has developed internal controls to address the most common risks in our operating companies. This course covers these internal controls and provides guidance to GAC finance managers and senior finance staff on the implementation of the controls.

Self-auditing allows GAC companies to take a proactive approach to their own financial control. This course covers internal self-auditing based on standardised internal control guidelines. The target audience is Finance Managers and other accounting staff.

MODE e20 ◆ DURATION 6-week eLearning ◆ TARGET Finance managers and senior finance staff ◆ CSF 5 20 hours

GAC INTERNAL CONTROL (GIC)

With over 500 million members from 200 countries, LinkedIn is the largest professional social network online today. The site represents an unrivalled platform from which GAC business professionals can target and connect to contacts across the world, and leverage.new business relationship.

This self-paced course will take participants through the process of developing a profile that stands out, building strong and effective contact networks, and engaging with the LinkedIn community for maximum business advantage.

MODE e10 ◆ DURATION 5-week Self-paced ◆ TARGET Mandatory for all sales ◆ LEVEL All ◆ CSF 5 10 hours

LINKEDIN FOR SALES (LFS)

GAC Sales Fundamentals (GSF) provides the opportunity for you to ensure your sales foundation is solid, strong and aligned to the GAC way of selling. With customers becoming more sophisticated and demanding when choosing their partners, we have a responsibility to present ourselves and products amongst the top names in our industry. This course will lead you through the GAC Sales Process, which represents the fundamentals of how to approach new sales opportunities. It will also introduce the GAC products and services, as well as the basics of building effective customer relationships, sales psychology, handling objections and making a positive first impression. GSF will set you up for success as a high performing GAC salesperson and will link you with other GAC salespeople as you learn together.

GAC SALES FUNDAMENTALS (GSF)

ADVANCED SALES TECHNIQUES (AST) Advanced Sales Techniques (AST) builds upon the core competencies established in GSF. It is aimed at experienced GAC salespeople who want to take their sales to the next level by enhancing their sales skills and introducing the concept of sales as a process-oriented discipline. This course will lead individuals through the process of analysing their own sales type, setting up the foundation of their sale, creating value propositions that deliver more than the customer expects, building trust, mastering objections and negotiations and finally going beyond the sale to delivering excellence.

MODE e20 ◆ DURATION 6-week eLearning ◆ TARGET Prerequisite GSF, All new joiners with +3 years sales experience LEVEL Intermediary ◆ CSF 5 20 hours ◆

KEY ACCOUNT MANAGEMENT (KAM) *NEW*

MODE e20 ◆ DURATION 6-week eLearning ◆ TARGET Prerequisite GSF, AST and Managers of sales teams LEVEL Advanced ◆ CSF 5 20 hours ◆

At GAC, Key Account Management (KAM) represents a strategic approach to building long-term partnerships with our most valued customers. It provides the opportunity to work with these customers at a local, regional and global level, presenting GAC as a fully integrated one-stop-shop for shipping, logistics and marine services. The KAM course has been developed to introduce Key Account Managers and others involved with our key accounts to the foundations of Key Account Management in GAC; the KAM Charter, KAM Handbook and KAM Plan. The course will provide you with the opportunity to apply the KAM Plan’s strategic planning process to your own key accounts and eventually present this to your line manager and other stakeholders in the final module.

TENDER AND BID MANAGEMENT (TNB)

MODE e20 ◆ DURATION 6-week eLearning ◆ TARGET Prerequisite GSF, AST, KAM and Managers of sales teams LEVEL Advanced ◆ CSF 5 20 hours ◆

Tender and Bid Management course is designed to cultivate the skills necessary for delivering tenders, bids and proposals that win. Good proposals don’t happen by accident. The best bids are those that are compliant, respond to the requirement, and best meet the customer’s objectives. This course will include how to qualify a proposal, understanding what makes a good proposal, implementing a GAC-specific tendering process, shaping the requirement and differentiating GAC so we stand out in front of the customer.

MODE e20 ◆ DURATION 6-week eLearning ◆ TARGET All new joiners, 0-3 years sales experience ◆ LEVEL Basic ◆ CSF 5 20 hours

BUSINESS PERFORMANCE

The foundation level of the Leadership Development Programme (LDP) introduces the universal competencies of a high performing GAC Manager, linking individual performance with the business performance outcomes. It creates a detailed understanding of jobs and people in the organisation, leading performance-driven behaviour, communication and the relationship between individual performance and financial results. Participants will learn practical skills at harnessing signature strengths of personnel and how to best develop these to ensure a dynamic and performance-driven business environment.

Leading High Performance Teams (HPT) is the advanced level of the LDP, building upon the competencies introduced in Foundations of Leadership Performance, and includes essential aspects of team leadership and communication across the business. It focuses on the detailed understanding of commercial acumen required to ensure profitable and sustainable business, and skills in developing and executing strategy at multiple levels of the business. The course also reiterates the strategic priority for effective team management with practical tools for improving the performance of business teams.


MODE e20 ◆ DURATION 4-week eLearning ◆ TARGET Graduates of the first (FLP) level of LDP ◆ CSF 5 20 hours

FOUNDATIONS OF LEADERSHIP PERFORMANCE (FLP)

LEADING HIGH PERFORMANCE TEAMS (HPT)

The final installment of the LDP is designed to bring the learning together and provide an opportunity for participants to apply the learning in an action based project that is aligned with a current regional priority. Performance-driven Leadership (PDL) will take participants through the process of completing a detailed issues analysis, engagement with key internal and external stakeholders and establishing a business case. The course will culminate in the presentation of the project outcome to key GAC stakeholders within a month of the end of the course. Participants will work in a high-performance team environment and be expected to demonstrate their performance-driven leadership capabilities and mastery all competencies associated with a High Performing GAC Manager.

In the current era of instability and rapidly changing business environments, we need managers who can navigate and lead to avoid being left behind. Change is ongoing and we must learn to adapt. Our leaders need to reassure at times of uncertainty and encourage adaptability amongst their teams.

This unique corporate intervention is specifically tailored to give current and future managers the essential skills and readiness to steer your business forward through a VUCA environment, keeping with the goals outlined in the Group’s new five-year vision, Delta 21. A Leadership Professional will guide managers and their team to analyse the needs of their operating company and together build specific strategic outcomes for the future.

MODE e20 ◆ DURATION 4-week eLearning and 2-day workshop ◆ TARGET Graduates of the first (FLP) and second (HPT) levels of LDP ◆ CSF 5 20 hours

MODE w24 ◆ DURATION 3-day workshop ◆ TARGET Individual GAC operating companies ◆ CSF 5 24 hours

PERFORMANCE-DRIVEN LEADERSHIP (PDL) *NEW*

VUCA INTERVENTION (VUCA)

LEARN FROM GREAT LEADERSDelta 21 identified GAC’s need to ensure it is structurally and operationally fit to meet the challenges of the 21st century. The Leadership Development Programme (LDP) provides GAC managers and future leaders with powerful tools for improving performance in the real world. The programme is available to managers across the GAC World, giving all leaders the opportunity to achieve the strategic edge that is required in today’s world.

LEADERSHIP DEVELOPMENT PROGRAMME

“I believe I have applied the learning from GCA courses to a very large extent, in terms of dealing with my team from a more involving and collaborative approach overall. For example, the Foundations of Leadership Performance course provided me greater insight of dealing and managing people better, emotional intelligence deployment in all sphere helped and changed the vista. I have been elevated from roles to roles since I joined GAC and the GCA courses have indeed influenced by development in a tremendous fashion, talk about learning emerging global business/practice trends while working.”

Michael IsijolaShipping Manager, GAC Shipping Nigeria Ltd

INSPIRING REWARDING MOTIVATING

“All the knowledge I have obtained from participating in GCA courses have equipped me to perform my role efficiently and effectively while coping with the constant changes in the market trends of our industry. I started as a Coordinator under the C&F department and was given the opportunity to work as Sales Coordinator and become a Sales Executive in our Sales team. I strongly believe that the enhanced skills and knowledge I gained from undertaking GCA courses plays a vital role in my career development.”

The GAC Corporate Academy’s range of professional development courses are designed to give our employees more opportunity to prepare themselves for positions of greater responsibility through new found skills and confidence. In our rapidly changing world it is essential to offer professional development opportunities to every individual to not only improve efficiency and meet our targets, but to also build our future leaders. Our online courses and workshops are designed to prepare each individual for greater personal achievement and satisfaction – be that through gaining better presentation skills, goal-setting, action planning or learning how to become a confident negotiator.

PROFESSIONAL DEVELOPEMENT

Personal and Professional Development (PPD) is an action-learning course designed to guide you through a process of self-evaluation, goal-setting and action planning for your own personal and professional development. It is designed for anyone with a desire to take a

more active role in their own growth and will help participants to not only excel in their own field, but also become a better team player or leader. Everyone can benefit from the skills and tools covered in this course, such as positive attitude, self-analysis, goal-setting, actionplanning, and time management. One of the key outcomes of this course is the week-by-week construction of the participant’s own five-

.year Personal and Professional Development Plan

MODE e20 ◆ DURATION 6-week eLearning ◆ TARGET All GAC Personnel ◆ CSF 5 20 hours

PERSONAL AND PROFESSIONAL DEVELOPMENT (PPD)

This two-day workshop will lead participants through the process of creating and delivering presentations that gain influence and achieve desired results. Confident speakers command respect and attention, no matter what the context and situation. The workshop will introduce techniques and practice to build the level of confidence required to truly be an effective presenter.

The Effective Presentation Skills course is a highly interactive workshop where participants will be provided with the chance to practice a wide range of tools and techniques. Individual presentations will be recorded on video and participants will receive these after the workshop. The workshop is developed and delivered by experienced industry specialists.

Effective negotiation in business delivers better relationships and stronger future business partnerships. The challenge a multi-cultural environment such as GAC is the increased chance of misunderstanding and miscommunication and the possible negative consequences. In this environment clarity and a willingness to understand the other party are critical. Mastery of the sales negotiation process is vital for effective selling, and individual and team contribution that drives business growth.

This two-day workshop is both knowledge-based and designed with the individual learner at the centre of the learning process, which means that the course is extremely interactive and practical.

Understanding human behaviour will open up doors for more effective communication and improved interpersonal relationships. The Team-Based Leadership (TBL) workshop, through a combination of traditional and experiential learnings, builds a unique framework of leadership in the learner’s mind. The learner co-creates the content and actively applies the ‘lesson learned’ progressively. The two days also provide much opportunity for the learner to build his or her own ‘leadership toolkit’, preparing his or her team for the future.

GAC’s tagline ‘Delivering your strategy’ places customers’ ambitions and strategic targets at the centre of GAC’s service promise. It captures the essence of what we are good at and how we can help our customers deliver their own strategies. It is increasingly important in the business environment today that we not only attract a good and profitable customer, but we then constantly engage with them and develop a long-term sustainable relationship with them. This 2-day workshop will focus on the importance of exceptional customer service - being aware of customer needs and reacting to them effectively. Customer Service Excellence (CSE) will guide individuals to understand, anticipate and respond to our customers’ needs in a consistent way across the GAC World.

MODE w16 ◆ DURATION 2-day Workshop ◆ TARGET Relevant GAC Personnel ◆ CSF 5 16 hours




EFFECTIVE PRESENTATION SKILLS (EPS)

EFFECTIVE NEGOTIATION SKILLS (ENS)

TEAM-BASED LEADERSHIP (TBL)

CUSTOMER SERVICE EXCELLENCE (CSE)

Harris Antony Sales Executive, GAC – ABU DHABI

BUILD YOUR FUTURE TODAY

“GAC has many inspirational leaders, past and present, and the GCA has developed a wonderful range of leadership courses, aimed at continuing this trend. These courses have helped improve and nurture my own leadership skills and given me opportunities for career advancement. The GCA offers the perfect learning platform for career growth. Apart from the range of industry specific courses available, I strongly believe the soft skills acquired during the courses go a long way in shaping a person’s confidence, attitude and ethics. My GCA learning experience has proved to be invaluable, giving me the tools to be successful.”

Richard Rees Business Manager – Logistics, National Shipping Gulf Agency Co. (Abu Dhabi) Ltd. LLC

GAC’s business applications are used to increase productivity, to measure productivity and to perform business functions accurately. Whether your focus is working with Oil and Gas customers, our freight forwarding system GACfreight, our ship agency system GACagent.NET or our financial accounting application Dolphin.NET – our courses are custom developed with experienced GAC business experts, to ensure that the content is highly relevant to our own business. Our Business Application Training (BAT) courses aim to ensure our people have a well-developed understanding of our core business and understanding of the key factors that drive our business forward in a sustainable and profitable way.

BUSINESS APPLICATION TRAINING

GACagent.NET is GAC’s official shipping agency operational system, developed in-house to match the specific needs and requirements of the GAC Group and allowing for continuous evolution in line with customer requirements.

This course covers the fundamental configuration settings, master data, estimates, jobs, invoicing and reporting. Understanding how to use the GACagent.NET system and the reports that are available will help you make the best use of the system in your day-to-day activities. There are eight different roles in the course, depending on your level of involvement with GACagent. The course is self-paced and includes a series of instructional simulations and videos that cover specific aspects of how to use GACagent.NET.

MODE e20 ◆ DURATION 4-week self-paced ◆ TARGET Relevant GAC personnel ◆ CSF 5 20 hours

GACagent.NET (GAN)

Dolphin.NET is GAC’s accounting and financial system, designed to cater for the GAC Group’s financial needs. It is a tool that supports all GAC financial practices and principles and was developed to keep up with changing technology trends. As with all GAC business applications, Dolphin is a dynamic tool that is adaptable to different GAC Operating Companies, and is continually evolving. To ensure our customers receive excellent service, the accurate and efficient use of the Dolphin.NET functions is critical. This course aims to ensure that all Dolphin.NET users are familiar with the features and capabilities of this essential financial application, including handling masters, creation of journals, posting information to the ledger as well as month-end / year-end processes and reporting. The course also covers the integration of Dolphin.NET with other GAC operational applications such as GACfreight, GACagent, and GACmarlog.

To ensure we provide excellent service to our customers, it is very important that every GAC user knows how to apply the GACfreight.Net functions both accurately and efficiently. GACfreight.NET is the advanced version of GACfreight that will eventually replace the legacy GACfreight system. The GACfreight.NET course provides a practical understanding of the new application and will demonstrate how to handle general freight, purchase orders, receive goods, book freight shipments and dispatch goods. It will also feature learning modules in how supply base operations work, the use of GACtrack and how to produce reports from GACfreight.NET.

This GACfreight ENSCO Operations course is a self-paced course that provides a full understanding of the use of GACfreight in our business with ENSCO, the global provider of offshore drilling services to the oil and gas industry.

ENSCO is a key customer for GAC and to fulfil our commitment of “Delivering your strategy” it is essential that we provide excellent service at all times. An important part of this service involves the effective use of GACfreight, the business application that supports our business dealings with ENSCO.

This course provides the background to ENSCO and the role we play in their business. It then moves onto instructional simulations and videos that cover our use of GACfreight including the handling of purchase orders, receiving goods, booking shipments, dispatching goods, managing G2G shipments, supply base operations, the use of GACtrack and generating reports.

The GACfreight for Oil and Gas (GFO) course is a self-paced course that will provide you with a full understanding of the use of GACfreight in our business with the Oil and Gas and other industries. It is essential that we provide excellent service to our customers at all times and an important part of this service involves the effective use of GACfreight, the business application that supports our business dealings with the Oil and Gas, Automotive, Aeronautics, Manufacturing and other industries. The course includes instructional videos and process descriptions that cover specific aspects of how to use the GACfreight business application.





Dolphin.NET (DON)

GACfreight.NET (GFT)

GACfreight ENSCO OPERATIONS (GFN)

GACfreight OIL AND GAS (GFO)

NEVER STOP LEARNING

SPECIALISED

“At personal level, GCA re-enforces my belief that learning is a life-long experience and that we have to constantly ‘Sharpen our Saw’ to remain productive and useful. The GCA courses are well designed, materials are up to date, relevant & current, layout is good, questions & case studies are insightful and I particularly enjoy the interactions with rest of participants through on-line forum discussion.”

Prabhakaran Kaneson Head, Oil & Gas Projects and Ship Spares LogisticsGAC Singapore

Our Specialised portfolio is heavily focused on safety and ensuring our GAC employees are conducting their work with care at all times. Many of our staff are involved in daily driving to and from work, as well as in a professional capacity driving to business meetings or long-distance truck haulage. Complacency in every-day actions can lead to accidents. Our new DriverMetrics Profiling and eLearning Programme (DMP) aims to educate drivers on the importance of being responsible at all times and the consequences of unsafe behaviour to themselves and others while on the road.

The IOSH Managing Safely (IMS) course meanwhile, provides a highly specialised level of certified training for HSSE Representatives and line managers throughout the GAC Group.

IOSH Managing Safely (IMS) course is an Institute of Occupational Safety and Health (IOSH) certified course offered online by Astutis Limited. This course is for managers, HSSE representatives, supervisors and staff responsible for managing health and safety effectively across the GAC World. It provides participants with the knowledge and skills to manage risk and resources. The course covers the application of management principles and responsibilities, basic risk assessment and control, legal requirements, accident investigation, performance measurement and environmental concerns. Successful participants will gain an internationally recognised certificate of training from IOSH upon completing the written and practical assessments.

The DriverMetrics Profiling and eLearning Programme (DMP) is a unique and scientifically-tested online assessment tool designed to address the behavioural and motivational factors associated with crash involvement. The course provides an individual assessment of GAC drivers and suggests behavioural change interventions through in-depth eLearning modules.

Published research demonstrates employees who complete this course improve their knowledge, attitudes and behaviours in driving, and has shown a drastic reduction in company accidents.

MODE e20 ◆ DURATION 13-week self-paced ◆ TARGET Current and prospective HSSE Representatives ◆ CSF 5 20 hours

MODE e2 ◆ DURATION 4-week self-paced ◆ TARGET All employees who driver cars, vans and/or trucks ◆ CSF 5 2 hours

IOSH MANAGING SAFELY (IMS)

DRIVERMETRICS PROFILING AND ELEARNING PROGRAMME (DMP)

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