your host: wendi webb, director, advisor/client marketing ...your host: wendi webb,...
TRANSCRIPT
Your Host: Wendi Webb, Director, Advisor/Client Marketing Programs
Doug Pierce, Producer
May 2015
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Advisor/Client Marketing: Resources
Advisor/Client Marketing Calendar
Cause ObservancesGay & Lesbian Pride MonthProfessional Wellness MonthSafety MonthStudent Safety Month
Jun 7. Cancer Survivors DayJun 7‐13. Black Single Parents WeekJun 14. World Blood Donor DayJun 15‐21. Men’s Health WeekJun 23. Public Service DayJun 30. NOW Day
Financial Dates & DeadlinesJun 15. 2Q 2015 estimated taxes due Jun 15. Last day for U.S. citizens livingabroad to file returns
Jun 30. Federal deadline closes for filing FAFSA
Special ObservancesCamping MonthIced Tea MonthGreat Outdoors MonthSoul Food MonthSteakhouse MonthWomen’s Golf Month
Jun 2. Bubba DayJun 5. Doughnut DayJun 6. D‐Day, WWIIJun 6. Belmont Stakes Jun 12. National Peanut Butter Cookie DayJun 14. Flag DayJun 14. Family History DayJun 15‐21. U.S. Open Golf Championship Jun 26. Take Your Dog to Work DayJun 29‐Jul 12. Wimbledon TennisJun 21. Baby Boomers Recognition Day
Business & IndustryEntrepreneurs “Do It Yourself” MonthDairy Month
Jun 3. Tailor's DayJun 12‐19. Nursing Assistants WeekJun 14. Army Birthday
Commonly Observed HolidaysJun 18‐Jul 17. RamadanJun 19. JuneteenthJun 21. Father’s Day
June ObservancesCommunication theme: Asset Protection
Special ObservancesFamily Reunion MonthFamily Golf MonthGrilling MonthIce Cream Month
Jul 1. US Postage Stamp DayJul 4. National BBQ DayJul 4‐26. Tour de FranceJul 6. Take Your Webmaster to Lunch DayJul 9‐12. Comic ConJul 10. Collector Car Appreciation DayJul 11‐12. Wimbledon FinalsJuly 14. Bastille Day Jul 19. Ice Cream DayJul 20. Lollipop DayJul 23. Hot Dog DayJul 23. Gorgeous Grandma DayJul 24. Tequila Day!!!!!!!Jul 26. Parents DayJul 30. Father‐in‐Law Day
Cause ObservancesBlack Family MonthMake a Difference to Children MonthPark and Recreation MonthSandwich Generation MonthWheelchair Beautification Month
Jul 11. World Population DayJul 18. Nelson Mandela Day
Financial Dates & DeadlinesJul 31. Form 5500 due
Commonly Observed HolidaysJul 1. Canada Day (CA)Jul 3. Markets close at 1 p.m. ETJul 4. Independence Day
Business & IndustryIndependent Retailers Month
Jul 31. System Administrator Appreciation Day
July ObservancesCommunication theme: Cash Flow Management
A $240M Niche
Source: WSJ, April 2013
Niche Angst
TSA AgentsHod Carriers
Meter ReadersCarnival Operators
LumberjacksDishwashers
Nerds
Definition of a Rich Niche
A specific pool of wealthy, targetable prospects who:
• Share similar, unique challenges• Represent a business opportunity• Complement your specific strengths and
interests• Respond predictably to your marketing
and financial solutions• Synonyms: Target market, specialty,
natural target market, natural market, affinity market, "my people"
8 Attributes of a Rich Niche
Narrowly defined Shared culture
Active communicators Affordably accessible
Opportunity rich Shared affinity
Prospect rich Uniquely yours
Finding Your Niche
Mine Your Book
“First, I thought it was a waste of time looking at my book of business because I was sure I would know if I had a built-in niche. I was so wrong. I am embarrassed
to say over 80% of my clients are government employees (federal and state mostly) which is the
market I wanted to target. I was in shock.” – Tammy P.
Profile Your Clients
• Name• Net worth• Investable Assets• % AUM• Source of Wealth• Age• Lifestage• Occupation
• Industry• Hobby/Interest• Source of Account• Services• Products• Type of Investor• Initial Problem• Other Advisors
Worksheet available on Rich Niche Resource Page
Slicing & Dicing
Niche Nuggets
Look at All the Angles
Find a Champion
Technical Specialties
• Retirement plans• Stock picking• Employee stock options• Alternative investments• Tactical allocation• Charting services• Asset protection• Investment strategy
• Indexing• Succession planning• Retirement income
planning• Cash management• Structured products• Social Security • Mutual funds
Investment Approach
• Risk management strategies• Fixed income specialties• Dynamic asset allocation• China• Emerging markets• Tax strategies• Alternative investments• Downside protection
Product Specialties
• Muni bonds• Closed end funds• Non‐traded REITs• Annuities• One‐Person Defined
Benefit Plans• LTC• Managed futures
• Reverse mortgages• Stocks• Disability insurance• Hedge funds• Managed money• ETFs• Private equityProduct/
Service Analysis
Interest in Products by Net Worth
Hannah Shaw Grove, Private Wealth
Service Specialties
• Financial plans• Divorce financial analysis• Family office• Income management• Concierge services• Health care planning• Venture capital• Succession planning• Middle class investors
Get your cash flow analysis
here!!
Product/Service Analysis
• Current activities• Organizations you belong to• Background• Family
Map Your Social Connections
Map Your Social
Connections Worksheet
Identify Your Values & Your Value
• Who are you?• What do you offer people?• Why do you do what you do?• How do you do what you do?• Who do you do it for?• What makes you different?• Why should people do business
with you?
Value Finder
Look in Your Backyard
• Neighborhoods• Communities• Small businesses• Employers• Industries• Non profits• Charities
Examples
• Neighborhood: Clearwater’s Financial Advisor, Sweet Dreams retirement community
• Communities: Southern WI dairy farmers, gays, artists, tech • Small businesses: Chicago plumbers, Napa Valley wineries• Employers: Verizon, Boeing, UPS• Industries/Professions: Doctors, horse breeders, government
employees• Occupations: Airline pilots, aerospace engineers, bio‐tech
research scientists, real estate developers
Look for a Big Idea
• Economic issues & trends• Demographic trends• Technology trends• Political & legal trends• Social & cultural trends• Identify wealth creators
Niche Assessment
Read the News With Purpose
• Be a local news hound (Topix.com, usnpl.com)• Read area blogs (Google)• Review Yahoo/Google/Bing Local • Search LinkedIn for local groups• Check out Yelp for reviews of area businesses• Visit Craigslist for your area• Read local business journals
(bibliomaven.com/businessjournals.html)• Get on the newsletter list of local agencies, Chamber, city govt, etc.
Adopt a Cause
• Environment• Energy• Infrastructure• Health• Micro‐investing• Local investing• Sustainable investing• Education• Religious
Zero In On Your Niche
Client list
Interests/Strengths
Big Idea
ChampionInvestment Approach
Products
Values
Your Niche
Niche Examples
State & Federal Lawyers
Engineers at 3 local solar mfg firms
Bio‐tech scientists at
local research park
Kentucky Horse
breeders
Nuggets – Not Niches
People who are 50‐55, 59.5‐62, 66, and 70.5
retirees pre and post…Educate and explain solutions to
their concerns
Retirement – Not being able to reach their retirement goals and objectives because of this vast decline in market values
Administer to the uncertainties and apprehensions of clients and the
investors in general
People worried that they won't have $ to spend. Partners are very busy and don't have time to watch their money
Intriguing Niche Ideas for 2015+
Retirement Income Management
Social Security & Medicare
Tax Planning
Succession Planning
Impact Investing
Health Care Planning
Local Investing
Conduct Information Interviews
The most important step in building a niche is to
conduct information interviews.
Benefits of Information Interviews
• Validate your idea• Get introduced to niche• Develop relationships with
powerful niche leaders • Get the inside scoop• Raise your visibility• Bring you new business
Who to Interview
• Chamber of Commerce executives/staff• Development authority heads• Association staff & officers• Contributors to association publications• Bankers• Local politicians• Business owners• Suppliers• Journalists
COIs Worksheet
COIs are Niche Dependent• Company specific: HR managers, executive recruiters, union leaders, local association officials,
president of retirement association
• Real estate:Mortgage brokers, agents, developers, builders, architects, decorators, landscapers, property managers, escrow companies, appraisers, bankers
• Retirees: Retirement coaches, senior center directors, health care professionals, country club staff, golf pros, tennis pros, travel agents, art gallery owners
• Corporate executives: Executive recruiters, HR directors, household management companies, caterers, nanny placement bureaus, private security, personal shoppers, personal trainers, tailors, stylists
• Attorneys: Spouses, luxury car dealers, jewelers, jury consultants, marketing agencies (focus groups), event planners, concierge services, document service firms, private investigators
• Physicians: Physical therapists, nutritionists, pharmaceutical reps, technology consultants, hospital administrators, department chiefs, industry consultants
• Small business owners: Business brokers, commercial real estate agents, suppliers & vendors, valuation experts, insurance agents
Interview Hierarchy
Friends & familyD, C, B clientsAssociation staff & membersNiche experts/AcademicsNon‐competing vendorsClient COIsA clientsNiche leaders Well‐connected niche prospects
Inte
rvie
w O
rder
Interview Questions
• Major niche trends?• Significant niche challenges?• Niche social networks? • Niche advisors?• Niche competition?• "Who else would you
recommend that I talk to?”
36 Niche Interview Questions
Requesting the Interview
• Take a consultative approach• Be brief, direct, and
conversational• Be honest about what you’re
trying to do
Interview Request Scripts
Interview Results
Niche Interview
Form
Assignment
1. Complete Value Finder
2. Conduct one Information Interview
1. Pick a client/prospect meeting in the next week2. Ask the client/prospect questions about their niche
a. How's business going?/How is your family doing?b. What are your 3 biggest concerns? c. What do you need to happen to improve business? Your situation?d. I've been thinking about specializing in…, what do you think?e. Who else do you think I should talk to?
3. Mine Your Book or Map Your Connections
Profile Your 20 Best Clients
Map Your Social Connections
OR
Downloading the Worksheets
More Niche Worksheets
1. Product/Service Line Analysis2. Financial Needs Analysis3. Revenue Analysis4. Niche Assessment5. Potential COI Worksheet6. 36 Niche Interview Questions7. Niche Interview Form8. Niche Interview Request Scripts
Niche Master Interviews
Fortune 500 Companies
Aerospace Engineers
Suffolk County Retirees
Country Clubs
Doctors
Coaching Call
What?! No, I don't think
Hooter waitresses are a viable niche…
You MUST complete at least ONE
assignment for the call!
June 4th
• Develop Your Niche Expertise
• SWOT your niche
• Develop a marketing plan for your niche
Identify pain points/hot buttons
Determine solutions
Choose your expertise
Set goals
Establish needle movers
Write a positioning statement
Choose your marketing channels
Build your niche list
Questions?
Email [email protected]