your homes issue 4 november 2014

homesCoast & Country Magazine

www.coastandcountryhousing.org.uk

your

Issue 4 | December 2014

Re:Furnish Emporium, now open! Page 24

WHAT’S INSIDE:

Volunteering at Coast & Country. Page 9

Festive Fivers. Pages 18-19

History of Loftus. Pages 26-27

Are you ready for Winter? Page 30-31

2 your homes Coast & Country Magazine

ContentsWelcome

Introduction ................................................................................................................ 3

The news, the views ... the beat

Hate crime ................................................................................................................... 4

Missed appointments ...................................................................................... 5

Your Homes goes digital................................................................................ 5

Let’s end ASB ............................................................................................................. 6

Stunning bungalows for those who need them most ................................................................................................................... 7

“Wonderful to be living in our own home” ................................. 8

Volunteering at Coast & Country ......................................................... 9

Working together to make Lingdale ‘Bloom’ ......................... 10

Starter Tenancies .................................................................................................. 11

New show home open at Serenity Redcar .............................. 12

More news about exciting changes to our Company! ................................................................................................. 13

Journey into work

STAR blasts off with a fantastic start ........................................ 14-15

Down at the farm

Training opportunities at Westfield Farm...................................16

Gold ‘Britain in Bloom’ award for Westfield Farm .............. 17

Christmas saving tips

Festive Fivers! ....................................................................................................18-19

Avoiding debt at Christmas time! ....................................................20

Paying your rent at Christmas time................................................. 21

Choose to pay by Direct Debit ...............................................................21

New for you

‘Green Spaces, Quality Places’ .................................................... 22-23

Re:Furnish Emporium, now open! ..................................................... 24

Apartment block at Serenity opens its doors ...................... 25

‘Your Home’ history… Loftus ............................................................ 26-27

Safe and sound with Coast & Country

We need you! ......................................................................................................... 28

BEKO gas cooker safety notice ........................................................... 29

Are you ready for winter? .................................................................. 30-31

HomeCall One Year On ............................................................................... 32

FREE Carers Emergency Card ............................................................ 33

Home Contents Insurance – Floods ..................................... 34-35

Help with Money

Warm Home Discount Scheme ........................................................ 36

Tenant Panel’s Bedroom Tax Campaign ................................... 37

Contact us

Contact us ................................................................................................................ 38

A quick note ............................................................................................................ 39

Welcome

3

Welcome from the Tenant Communications PanelHello readers,We hope you enjoyed some of the fun days out we suggested in our last edition of Your Homes! Christmas is often a time when we all splash out a little more than we can afford, so once again we have been working hard to see how we can help you.

Our fantastic Rents and Money Advice Teams have put together some handy tips to help you avoid debt over the Christmas period on page 20, and we have searched the internet for some fantastic Christmas present ideas for £5 or less! Our ‘Festive Fivers’ can be found on pages 18 - 19.

In this edition you will also meet Bob and Beryl, who will be telling you about why it’s so important to stay gas safe in your home. If you have any ideas about how to spread the importance of gas safety, why not join our Gas Safety Awareness Group? They meet on a six-

weekly basis to discuss the best ways to keep our tenants safe. Find out more on page 28.

We’d also like to draw your attention to our helpful tips for winter. This includes tips on saving energy (and money!), helpful advice on insulation and guidance on energy tariffs. Take a look on pages 30 - 31 and find out how we can help.

We hope you have a wonderful Christmas and best wishes for the New Year.

John, Rex, Anita, Ann and Linda

The Tenant Communications Panel

your homes Coast & Country Magazine

01642 771 300 www.coastandcountryhousing.org.uk



Incidents and crimes

Number reported to the police

Number reported to us

Racial

Transgender

Disability

Religion/Belief

Sexual Orientation

Total

523

17

22

46

50

658

7

0

0

1

2

10

Hate crimes are incidents that are targeted at an individual or group of people because of their disability, ethnicity or race, religion or belief, sexual orientation or transgender identity.

We are supporting the work of the Office of the Police and Crime Commissioner in its battle against hate crime. As part of our corporate aim of ‘supporting our communities’ we have arranged for all our offices to become reporting centres, identified by ‘H8’ stickers in the windows. Housing staff can take details from any member of the public, not just our tenants, and have been specially trained in identifying potential hate crimes and what action to take.

Our Compliance Manager, Sharon Dalton, said: “It is important for us to take a lead in issues facing not only our residents but others in the local community and hate crime is undoubtedly something that has a huge impact on its victims”.

The table at the bottom of the page shows the number of hate incidents and crimes reported to Cleveland Police and ourselves last year.

We believe that this is not a true picture of what is really happening.

So, please don’t suffer in silence; let us know if you have been a victim of hate crime.

We have a guide for tenants to explain how we will deal with reports. If you

require a paper copy of this, please contact us on 01642 836052 or visit the hate crime page in the ‘for customers’ section of our website for further information and a facility to report any incidents online. We treat all reports seriously and confidentially and will take action where this is agreed with the victim.

Hate crime

“No-one is born hating another person because of the colour of his skin, or his background or his religion. People must learn to hate, and if they can learn to hate they can be taught to love for love comes more naturally to the human heart than its opposite” – Nelson Mandela


Did you know that each missed appointment costs the Coast & Country around £50?

By providing us with your most up-to-date contact details, you can help us to avoid missed appointments and put the money back into your communities.

We offer a text messaging service for all tenants which sends you a

text reminder the day before your appointment, so that you can either ensure that someone is home, or you can rearrange your appointment for a more suitable time.

To update your contact details you can either call our Customer Contact Centre on 01642 771300, or sign up for our new online portal, Me & My Home. Visit our website for more details

Missed appointments

As you know, we’re very passionate about digital inclusion and increasing the Company’s digital presence.

We want to provide you with the best services possible and ensure that we communicate our messages in the most effective ways. We are now giving you the opportunity to receive Your Homes magazine as an e-magazine sent straight to your email address! Once we have enough people signed up, we will stop

sending the magazine to those who no longer require a paper copy.

This will save the Company money and consequently provide funds to go back into your communities.

Your Homes goes digital!

If you’re interested in receiving this magazine via email, please contact our Customer Contact Centre on 01642 771300 or email [email protected].

your homes Coast & Country Magazine 5

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The tools and powers available to tackle anti-social behaviour have been reviewed to make sure victims are at the heart of the response to ASB and to give agencies the flexibility they need to deal with different situations. Success of these new tools will depend on how well we work with our partners and we are working closely with the police, council and other agencies on this.

The Community TriggerThe Community Trigger allows victims the legal right to request a review of how agencies have dealt with their reports of anti-social behaviour and hate crime.

To ‘activate’ the trigger you must meet one or more of the following thresholds:

- Reported anti-social behaviour three times in the last six months, but it is still continuing

- Five households reported the same problem in the last six months, but it is still continuing

- Reported a hate incident in the last three months, but it is still continuing.

Remember – a hate incident is “any incident, which may or may not constitute a criminal offence, which is perceived by the victim or any other person as being motivated by prejudice or hate”.

For more information on the Community Trigger or to activate a review please:

- Email: [email protected]

- Telephone: 01642 774774

- Write to: Community Trigger, Redcar & Cleveland Borough Council, Fairway House, Limerick Road, Dormanstown, Redcar, TS10 5JU

The Community RemedyThis gives victims of low-level crimes the opportunity to have a say on how the offender will be dealt with. When

a crime is reported and the offender is known the police will give victims the chance to choose from a list what they would like to happen. This could range from receiving an apology to carrying out some work in the community to repair the harm that has been caused, such as litter picking.

Other measures introduced include an easier way to evict tenants where they have been convicted of a serious offence or where the police or council have been to court for a closure order on a property (previously known as a ‘crack house closure’).

Let’s end ASBNew anti-social behaviour laws give victims a voice

For more information, please call Sharon Dalton on 01642 836052

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We recently sold two of our luxury bungalows from our Steeplechase development in Redcar so they can be adapted for those who need it most. The bungalows will be transformed to meet specific disability requirements of residents in Redcar who desperately need this type of accommodation.

We have seen a rapid rise in the elderly population, so it seemed perfectly logical that our properties should be adapted to meet the needs of elderly residents and help them to stay independent for as long as possible.

There are a wide range of residents living at Steeplechase. All from a variety of different backgrounds, creating a fantastic community feel in the estate. We have always been very proud of this beautiful development, but we are especially

pleased that our bungalows will soon offer level access to those in need.There are now only two, three bedroom homes available for sale at the development; for either outright sale, shared ownership or rent then buy. To arrange a viewing, please call Moya Jones on 01226 763160.

Stunning bungalows for those who need them most

We launched an online portal earlier this year to enable you to manage your tenancy online, including paying your rent, managing your personal details, viewing rent statements, reporting a repair and viewing its progress.

Me & My Home is simple to use and quick and easy to sign up, so don’t delay!

There is still a chance to win our competition! Once we have 500 people signed up, we will draw a name out of a hat to win a tablet.

Me & My HomeAre you signed up yet?

To register, please visit www.meandmyhome.org.uk today!

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Shared ownership can be a fantastic way for first time buyers to take their first step onto the property ladder. Robyn Downey (21) and partner Alex Linford (20) are now the proud part-owners of a brand-new, modern and energy efficient two bedroom property, and rent the remaining share of the property.

Robyn and Alex moved into their new home, at Serenity at Havelock Park, Redcar on Robyn’s 21st birthday in

early July and are happily enjoying their first, brand new home with all that is has to offer - a new kitchen, new bathroom, up-to-date, modern tiling and a lovely enclosed garden, along with enjoying the independence their new home brings.

Robyn said: “It’s wonderful to be living in our own home and we are slowly furnishing it to our own taste. I never dreamed that at 21 I would be a home-owner. Although I miss my family, it is wonderful to be somewhere quiet,

with our own space rather than the somewhat crowded family home!”

“Wonderful to be living in our own home”

Coast & Country make young couple’s house buying dream come true

For any further information on our Serenity Site or to find out more about our shared owner-ship scheme, please contact our Sales Centre on 01642 837222.or visit www.serenity-redcar.co.uk

Sonya Reeve of Coast & Country with Robyn and Alex

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At Coast & Country we want to offer you lots of opportunities to get involved, and volunteering can provide you with a chance to try something new, gain experience, give something back and meet new people. We have opportunities across the business, including at our Re:Furnish Emporium at Saltburn. If you want to

turn your hand to something new or if you have a set of skills you’d love to put to use, we could have something for you. Giving your free time to volunteer can make a real difference in your own life and to the lives of others.

We have welcomed a number of enthusiastic volunteers already; Lynne is a volunteer at Re:Furnish and had this to say about her experience so far:

“Since volunteering I have re-gained my confidence and learned many new skills. It is a pleasure to work in such a happy environment. I can now update my CV to include my newly gained skills and demonstrate my commitment to the project.”

If you are interested in volunteering, we could have the right opportunity for you! We are currently looking for the following volunteers:

For more information go to:

• www.coastandcountry.org.uk• Journey into Work• Volunteering

Or pop into one of our local housing offices to pick up a form.

Volunteering at Coast & Country

Project/Area Role

Westfield Farm Administration Support Assistant

Gardner

Re:Furnish Emporium Warehouse Assistant

Van Assistant

Retail/Office Assistant

Money Advice Team Savvy Shopper

Volunteers at our new enterprise, Re:Furnish Emporium



At Coast & Country, we pride ourselves in supporting our communities, and over the years our East Cleveland Office in Guisborough has shown their support to a local community group.

‘Lingdale Lift Off’, in partnership with Coast & Country, has helped to keep their local areas clean, tidy and

looking beautiful! They were entered into this year’s Northumbria in Bloom competition and we are delighted to announce that they were awarded their fourth Gold in succession.

Some of the features that have helped the group to achieve this are a bright, vibrant mosaic and a stunning allotment.

Mike Jefferson of Lingdale Lift Off said: “Without doubt, the backing we received from Coast & Country helped greatly towards achieving this goal and, on behalf of Lingdale and our group, we would like to thank everyone at Coast & Country who had a hand in giving us this much-needed assistance.”

Working together to make Lingdale ‘Bloom’

To find out how Coast & Country may be able to assist you, please contact us on 01642 771300.

Mike Jefferson and Gloria Robinson of Lingdale Lift Off with Coast & Country representatives

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In April 2014 we introduced starter tenancies as part of our wider strategy to ensure community stability, sustainability and cohesion.

What is a starter tenancy?A starter tenancy is a type of assured shorthold Tenancy that is used for new tenants. It lasts for an initial period of twelve months and at the end of that time, if the tenancy has been conducted satisfactorily, then it converts to a full assured tenancy. If it has not been conducted satisfactorily the tenancy may be ended or extended. This will help us to reduce and deal more quickly with problems such as non-payment of rent, antis social behaviour or issues with property or garden condition

What happens during the first 12 months?When someone is given a starter tenancy we will visit at least three times to check everything is going smoothly and the tenant has no problems in managing their tenancy.

What if there are problems?We will see what we can do to help the tenant to resolve the situation. If the situation is serious or if the tenant does not co-operate with us to find a solution we will look to end the tenancy. We will however, always try to look at ways to deal with the issue.

What happens after 12 months?If there have not been any problems the starter tenancy will automatically convert to an assured tenancy If there have been problems we may look to extend the starter tenancy for a further six months or start legal action to end the tenancy.

What rights do starter tenants have?They broadly have the same rights, as assured tenants however, some of these are reduced for example:

• No right to succession

• No right to transfer

• No right to exchange

• No right to carry out alterations

When the tenancy converts to an assured tenancy the tenant will get the above rights.

If you have any queries, please ask at your local housing office (contact details can be found on page 38).

Starter Tenancies Your first year with us



Doors have officially opened at our beautiful new show home at our Development Serenity in Havelock Park, Redcar.

The Orchid show home is a four bedroom family home with prices starting at £147,500 or £73,750 for a 50% share for a semidetached home or £152,000 or £76,250 for a 50% share in a detached home.

The success of the development has left only one two bedroom home available for sale with the remaining properties ranging from three – four bedroom family homes.

The properties are all available to purchase using the Government’s Help to Buy Shared Ownership scheme meaning homes can be purchased with a deposit from as little as £1,275, perfect for first-time buyers or those that need a little helping hand getting onto the property ladder.

For more information about any of the homes available for sale at Serenity, Havelock Park, Redcar you can:

New show home open at Serenity Redcar

The Orchid

Visit us: 4 The Meadows, Mersey Road, Redcar TS10 4FD Show home open Thursday - Monday 10:30am - 5:30pmCall: 01642 837222Email: [email protected]: www.serenity-redcar.co.uk


More news about exciting changes to our Company! Over the last year, we have been looking at ways to make improvements to our Company make-up. At the minute, Coast & Country Housing Limited are the ‘parent’ of a small group and a Company that has a subsidiary called Coast & Country Developments Limited, who are carrying out the building of new homes at Filey and Loftus as contractor for Coast & Country Housing Limited.

So that we can be in the best financial and tax position we can, we now wish to adopt charitable status in respect of Coast & Country Housing Limited. We will achieve this by converting our parent Company to a Community Benefit Society under the Industrial and Provident Society Act 1965 with exclusively charitable objects under its constitutional rules. At this moment in time, we were a company limited by guarantee under the Companies Act 2006 and, whilst our core purpose is almost identical to what it will be upon conversion, the objects and purposes for which the Company is established are not currently exclusively charitable, thereby preventing registration as a charity.

Our future charitable objects upon conversion to a Community Benefit Society, which are similar to our

current core object as a Company, will be exclusively:

“the business of providing and managing housing and social housing and providing assistance to help house people and associated facilities and amenities or services for poor people or for the relief of aged, disabled (whether physically or mentally) or chronically sick people ... any other charitable object that can be carried out from time to time by a Community Benefit Society registered as a provider of social housing with the Homes and Communities Agency”. We will still be fully registered with the Homes and Communities Agency, so that we meet the customer standard and the financial standard that is required for housing associations. However, we will be able to become much more tax efficient, so that we will have additional funds to invest in our communities and to further our charitable objects to be adopted being. It will also allow us to make bids for funding opportunities that are only open to companies that have charitable status.

Our new look company will have separate subsidiaries for Coast & Country Developments Limited, as is currently the case, and will also have a Sales company associated with new build projects allowing tax efficiencies to be achieved. Our employees will stay with Coast & Country Housing Limited, and the rights of tenants

under tenancies and leases will not be affected. Our core service will remain as they are now, so your housing and repairs service will not change nor will the manner in which we undertake housing management. We have sought and received legal advice confirming that tenants’ rights are not detrimentally affected.

In due course we also hope we can expand on and provide further information regarding our journey into work programme, providing apprenticeships and job placements, and many training opportunities for tenants, all of which are being assessed as part of the restructure.

We will also be able to continue our new home developments and provide additional housing such as extra care for the elderly and vulnerable people.

If you need any information about these changes please contact Ronny Harris [email protected] or telephone 01642 771338.

13your homes Coast & Country Magazine

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Journey into work


In our last edition of Your Homes you may remember that we, in partnership with Trust4Learning, launched the STAR programme to introduce young people into the world of work and give them the skills they need to succeed.

This programme works with children of primary school age, up to 16+, to provide essential employment skills and an insight into potential career

pathways. The first stage of the programme, is Orion...

Orion has been designed for the youngest of our students to provide them with a basic introduction into employment.

This includes a treasure hunt style tour of the Company and some short, fun workshops.

We held our first set of visits in September and we were delighted with the feedback. As part of their visit students planted seeds at Westfield

Farm, took mock phone calls in our Customer Contact Centre and held a discussion with the Tenant Services Team. The pupils were absolutely fascinated with the all the important work this particular team does. The students ended their visit back at Westfield Farm with some role-play interviews.

Liz Orland, Head Teacher of Egton Primary School, said: “The children had a great time and were still excited when they got back to school after the visit.”

STAR blasts off with a fantastic start!

Primary school students taking part in mock interviews at Westfield Farm.



STUDENTS TRAININGACHIEVING RESULTS

16

Down at the farm


If you haven’t yet made a trip our fantastic community training and resource centre, Westfield Farm, or ‘The Farm,’ as we affectionately refer to it, you really are missing out!

Located in Dormanstown, The Farm is a one-stop-shop that provides the kind of high quality advice, guidance, training and support that helps people get back into work. We’re even set up as a UK Online Centre, giving you access to the internet and all the benefits it brings. We also offer digital training for all levels of ability, so you don’t need to

worry if you’re not quite the computer whizz you’d like to be – we can help.

In the coming months, we will be offering training such as:

• First Aid Level 2 Wednesday 4 February 2015, 9am – 4pm

• Corgi Level 1 VRQ Award in Gas Safety Awareness for Tenants Thursday 12 February 2015, 9:30am – 1pm

• First Aid Level 2 Wednesday 18 March 2015, 9am – 4pm

We also offer Functional Skills English and Maths on Tuesdays on a ‘roll on, roll off ’ basis.

• Functional Skills English 10am – 12pm

• Functional Skills Maths 1pm – 3pm

Training opportunities at Westfield Farm

For more details about training or to book your place, call the Community Investment team on 01642 771300.

Westfield Farm, Coast & Country’s community training and resource centre



Gold ‘Britain in Bloom’ award for Westfield FarmCoast & Country’s flagship community training and resource centre, Westfield Farm in Dormanstown, received ‘Best Individual Commercial Effort of the Upkeep & Layout of External Premises’ in the prestigious competition, which is the regional section of Britain in Bloom.

The gardens at Westfield Farm were originally designed by Phil Easton, Coast & Country’s Environmental Surveyor, and have been admired by visitors since Westfield Farm’s opening in April 2012.

The project was nominated by Jane Tombling, Chair of Redcar in Bloom after a great deal of hard work from volunteers Harry Slattery and Michael

McDonald and Coast & Country Service Team Leader Martyn Barrows and his team who mucked in to assist with the pruning, planting and cutting of grass.

Barry McBride, Westfield Farm Coordinator, said: “There has been a lot of hard work going on in preparing and maintaining the gardens to ensure that Westfield Farm always looks its best, so to be rewarded with a Northumbria in Bloom award is fantastic.

“It’s not something we were expecting but we are extremely pleased and it is testament to the team that looks after

the area, and we are grateful to Jane Tombling for her support.”

Harry Slattery, 73, and Michael McDonald, 53, volunteer at Westfield Farm


Here at Coast & Country we know that Christmas can be quite an expensive time, so we’ve pulled together some of our favourite Christmas present ideas for only £5 or less!

Know any tea-lovers? How about making your very own herbal tea?

Buy/make: Make it.

Cost: £4-5

Herbal tea can set you back quite a bit. So these recipes for homemade blends make fab money saving alternatives.

• Sleeptime tea: camomile, lemon balm, passiflora, rosebuds

• De-stress tea: camomile, lemon balm, passiflora, mint. Simply mix together 10g each of your desired ingredients

(buy them from a health food shop) in a jar or a small plastic bag, and tie with a ribbon.

Looking for a more sentimental gift? Memory jars are cheap to make but extremely meaningful.

Photos, drawings & handwritten memories

Buy/make: Make it.

Cost: £0-2

What could be more comforting at the end of a long and difficult day than a jar full of memories from someone you love? Write memories, stick photos or draw pictures of the person

the gift is for on business card-sized pieces of card and pop them in a jar.

Who doesn’t love a fizzy scented bath bomb? Well now you can make your own!

Buy/make: Make it.

Cost: £5

Mix together 1kg of sodium bicarbonate and 500g of citric acid in a large bowl until well combined. Add a few drops of any food colouring and flavouring you like, eg, vanilla extract, cocoa powder or coffee granules.

Gradually add a few drops of water whilst continuing to stir until the mixture resembles damp sand. (Squash a small amount together in your hand. If it holds its shape, it’s ready.)Mould the bombs using anything you have to hand, such as cookie cutters, small paper cups or cake cases, then decorate with sprinkles. When finished, leave to dry for 48 hours, then wrap in cling film or Cellophane bags.

They look good enough to eat, so it’s always a good idea to attach a ‘do not eat’ warning, just in case.

Festive Fivers!

your homes Coast & Country Magazine18


Everyone has their favourite chocolate in a selection box, so this year why not design your own?

All their favourite chocs in one box

Buy/make: Buy it.

Cost: £3+

Chocolate selection boxes are synonymous with Christmas. But chances are you won’t get all their favourite choccy bars in one set. What if they love Cadbury Buttons and Maltesers equally? The solution: make your own for roughly the same cost of buying one, with a personalised touch to boot.

Get an old shoebox, cover it in festive paper and line with tissue paper or straw. Nestle in the choccy bars and tie with a nice, big bow.

Swap the bank’s chequebook for free Christmas gift cheques

Buy/make: Make it

Cost: Free!

Presents don’t have to equate to big bucks. Whether it’s a cooked meal for your loved one, babysitting or letting the kids have a sleepover, your time could be the best present. So pledge to do something nice, not spend, by printing free Christmas gift cheques from www.moneysavingexpert.com/shopping/christmas-savings or make your own!

For those of you with busy lifestyles, who maybe don’t have time to sit down and make their own gifts, why not try some of these websites for some fantastic low-cost gifts:

www.everything5pounds.com

www.iwantoneofthose.com

www.ebay.co.uk




Christmas is one of the most expensive times of the year, often making it easy for you to get into debt. Everyone likes to ‘splash out’ a little at this time of year, but here are a few tips that may help you to avoid debt!

• Try to plan ahead – save a little money each week to put towards Christmas gifts.

• Set a budget (and stick to it!)

• Make a list of people you need to buy for, and decide how much you want to spend on them.

• Shop around for bargains.

• Avoid cash gifts wherever you can.

• Take a look at our cheap Christmas gift ideas on pages 18-19.

The most important bills you need to pay are your rent and your council tax but don’t forget about your everyday bills like your gas and electricity and put money aside for food.

At Coast & Country we are committed to helping you to:

• Stay out of debt.

• Stop your debts increasing.

• Avoid bad debts, such as loan sharks.

• Budget.

• Deal with debt.

Avoiding debt at Christmas time!

£ £ £

If you need help or advice with any of the above then contact our Money Advice Team on 01642 771424.

If you need help or advice regarding your rent contact our Rents Team on 01642 771326 or 01642 771327.

£

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Paying your rent at Christmas timeIt’s important to keep your rent account up-to-date over the festive season. There are lots of ways to pay, including:

• Online, using the Me & My Home portal.

• Online using allpay at www.allpayments.net (debit cards only).

• At the Post Office.

• Anywhere that displays the Paypoint sign.

• By telephone. Just call us on 01642 771326 between 8.30am - 5pm Monday to Thursday and 8.30am - 4.30pm on Fridays. You’ll need your credit or debit card handy. Outside of office hours, you can call 0844 5578321. You will need your rent swipe card/s and your debit or credit card ready when you call.

You can also contact the Rents Team on 01642 771326/771327 if you have any questions about your rent.

Direct Debit is a convenient and reliable way to make rent payments, at any regular frequency that suits your circumstances. It’s all done automatically so you don’t have to worry about not remembering and missing a payment. It’s also really safe and simple to set up

The benefits of paying by Direct Debit

• Easy, secure and hassle-free

• Totally flexible - you decide the collection date and frequency (weekly, fortnightly, four-weekly, monthly… it’s up to you)

• Paid automatically - on time, every time, giving you peace of mind

• Saves time – puts an end to queuing at the post office or PayPoint

• Stay in control – every payment is protected by the Direct Debit Guarantee

Everyone who pays their rent by Direct Debit is entered into a prize draw every quarter for the chance to win a £50 shopping voucher for a shop of their choice

Set up your Direct Debit today over the phone by calling us on 01642 771326 or 01642 771327.

Choose to pay by Direct Debit

New for you


Did you know that Coast & Country own around 250 acres of green space? That’s the equivalent to about 130 football pitches!

As a conscientious landlord, we believe in providing more than just houses, we are committed to improving the lives of our residents and communities. We believe in maintaining and developing not just your homes, but also the

surrounding areas to make your community a nice place to live

We think that well designed and well managed green spaces bring people together, build stronger communities and contribute to a healthier society.They can be used for play, recreation, socialising and relaxing. They can also provide environments which enhance biodiversity and support climatechange adaptation.

We are working in partnership with Valley Environmental Consulting on an exciting new programme called ‘Green Spaces, Quality Places’

Our aim is to improve pieces of land which are currently overgrown or inaccessible, making them a place that both the local community and wildlife can enjoy.

Most of the green spaces owned by Coast & Country are grassy areas on the door steps of our communities and we want to make these areas a place which can be enjoyed by the community for years to come.

‘Green Spaces, Quality Places’

Abigail Dennis and Peter Jones at our drop in session at Lingdale.



Look out for further updates in future editions of Your Homes, In the meantime, if you have any questions please contact Tanya Spedding, Asset Management Co-Ordinator, on 01642 837251 or email [email protected]

We’ve already carried out a number of green space improvements including

• West Dyke Road, Redcar,

• Barley Hill Close, Normanby,

• Conniston Road, Grangetown,

• Wilton Avenue, Dormanstown

• Thursby Drive, Overfields

• Shepherds Court, Boosbeck

We are currently focusing on improving a number of green spacesHere are two of them:

Cowscote Crescent Woodland, Loftus

A former allotment and garage area that has become overgrown and inaccessible.

Large overhanging trees and steps will be made safe, and there will be a circular path throughout the woodland as well as other features such as tree carvings and wildlife habitats and trails.

Cedarhurst Drive, Lingdale

An area found between Beechcroft Avenue and Lingdale Primary School which has a small stream running through it.

The green space will be enhanced with wildflower meadows and flowering plants and the stream will be slightly altered to make it safer, more visible and attract a wide variety of wildlife.

In October we held two drop in sessions for residents of Loftus and

Lingdale to come along and share their ideas & views on the improvements we were proposing to make to the green spaces near their homes. We received some really great feedback at these drop in sessions and started work on the green spaces immediately afterwards.

West Dyke Rd, Redcar


New for you

We saw how hard it could be for people to furnish their homes and wanted to offer a low-cost, high quality alternative to expensive high-street stores. In a nutshell, we wanted to help our tenants to Re:Furnish for less.

Re:Furnish Emporium is an exciting new enterprise brought to you by Coast & Country Housing. We are located at the old Saltburn Salerooms and we sell all kinds of fabulous furniture, wonderful white goods and beautiful home-wares. We have even developed a partnership with local IT asset recycling company, Innov8, who are providing refurbished computing equipment for sale at the Emporium at great prices.

We take old, unloved furniture that would otherwise have gone to the tip and give it the Re:Furnish treatment. All our goods are cleaned until they shine and are restored to their former glory. We re-upholster, re-paint, clean or generally spruce up all of our donated goods, making something really special in the process. We think that we’re offering so much more than a low cost alternative to high-street furniture; we

offer something totally unique. None of your neighbours will have what we offer!

The doors to Re:Furnish were officially opened on Tuesday 23 September by iconic designer and ‘green’ champion, Wayne Hemingway and we were blown away by the success of the scheme. After only one week of opening, we had to send out an appeal for donations!

If you think you have any items that are suitable for reuse, please get in touch today! We offer a FREE collection service or you can drop off your donations in-store.

Re:Furnish Emporium, Diamond Street, Saltburn-by-the-Sea, North Yorkshire, TS12 1EB

Opening times: Monday – Friday 10am – 4pm, Saturday 10am – 2pm

Why settle for second best when you can Re:Furnish for less?

Call: 01287 622325Email: [email protected] Or visit: www.re-furnish.org.uk

Re:Furnish Emporium now open!

Wayne Hemmingway, co-founder of Red or Dead, at Re:Furnish launch

Re:Furnish Emporium show room



Last month, Coast & Country Housing’s Development and Sales Team successfully handed over an impressive block of 44 apartments at their new build housing development, Serenity at Havelock Park. This now completes the ‘Retirement Village’ which already features 18 wonderfully designed bungalows.

The new, contemporary style main apartment block, Dovedale Court, is guaranteed to be a huge success. With large two bedroom apartments built to a high specification, stylish kitchens and

bathrooms, and top quality fixtures and fittings. Both the bungalows and the apartments are aimed at those over 50 who may be looking to downsize or require some additional facilities, such as wet rooms or level access. The internal finishes and colours used in the apartment block are really vibrant and there are some extra special features displayed in the lobby; a mosaic artwork portraying Redcar sea front and a floating light installation which illuminates the central stairwell.

The site as a whole has been given a new outlook and community spirit, which has made a positive impact on the local area. Just several yards

away from the apartment block are local amenities such as a supermarket, library, pharmacy and dental surgeries. The Redcar Primary Care Trust hospital is also within walking distance.

So far the retirement village has proven exceptionally popular. In fact, the bungalows were occupied as soon as they became available!

Apartment block at Serenity opens its doors

If you would like more information about the apartments please call 01642 773100.

Havelock Park apartment block

26

New for you


Loftus is recorded as Lcotvsv in the Domesday book, from Laghthus meaning low houses.

The Loftus area has been inhabited since at least the 7th century, and although folkloric evidence includes a house owned by Sigurd the Dane, who features in Macbeth as Siward, real evidence has been unearthed in recent times to support the picture of ancient settlement in the area.

The famous Methodist preacher John Wesley is known to have preached in Loftus. More recent history is dominated by the ironstone mining industry and many people living in Loftus can trace lineage back to ironstone miners!

The only known Anglo-Saxon royal burial site in the North East is near Loftus. Artefacts were discovered there from excavations which took place between 2005 and 2007. The finds included pieces associated with a rare bed burial in which a decorated female body is laid out on a decorated wooden bed accompanied by fine

gold jewellery. It also included a gold pendant, which would have belonged to a princess, as well as glass beads, pottery, iron knives, belt buckles and other objects. The finds, which date back nearly 1400 years were discovered by members of the Teesside Archeological Society, led by Dr. Steve Sherlock, in a 109-grave site at Street House, Loftus. The Saxon Princess finds were exhibited earlier this year at the Kirkleatham Old Hall Museum.

Loftus Town Hall was built by the Earl of Zetland, erected by Mr Thomas Dickenson of Saltburn, and was first opened in 1879. During the World Wars of 1914–1918 and 1939–1945, some of the rooms were commandeered for the war effort.

The Town Hall clock has faces pointing north, east and west, but no face to the south as the residents of South Loftus were reluctant to contribute to the cost.

The Town Hall remained in the ownership of the Zetland family until 1948, when it was purchased by the former Loftus Urban District Council

for £2000. In 1974 the ownership of the Town Hall transferred to the newly created Langbaurgh Borough Council, and eventually to Redcar & Cleveland Borough Council. In 1992 budget cuts threatened closure of the Town Hall, but Loftus Town Council moved into the building and took over responsibility for maintenance. Although the Town Council left the premises in 1996, it still organises functions in the Town Hall.

‘Your Home’ history… Loftus

If you would like to write an article about your local area, or know a lot of history but aren’t sure how to put it into words, please contact Katie Harding on [email protected].

Opposite: Loftus Town Hall, Philip Barnes ©



Our tenants’ safety is our number one priority, but we need your help to raise awareness of gas safety.

The Gas Safety Awareness Group has been set up to engage with both staff and tenants to develop ways of raising gas safety awareness. This includes: awareness and understanding of the

dangers of Carbon Monoxide, the importance of gas safety checks on household appliances, improving access to properties and producing gas safety information.

So if you’re enthusiastic, committed, or think you can bring some new ideas to the group, please contact Rob Wilcox on 01642 836029 or email [email protected].

We need you!

Visit www.coastandcountry housing.org.uk/gas-safety to see Bob & Beryl’s close encounter with the silent killer

Meet Bob & Beryl. Mr & Mrs B.Oiler


29your homes Coast & Country Magazine 29your homes Coast & Country Magazine

BEKO gas cookers manufactured prior to January 2009.

It has come to our attention that particular Beko cookers with a separate oven and grill can, if they are not operated in accordance with the user instructions, pose a serious risk to your health.

We urge all out tenants to check the list below to see and follow the instructions below from BEKO. You can also visit www.beko.co.uk/cookersafetynotice for more details.

Check the list below to see if you own one of the affected cookers.

BEKO• DCG8511WLPG

• DCG8511PLW

• DG581LWP

What you need to do if you own one of these cookers

1. Follow the product instruction manual and do not operate the grill with the grill door closed

When the grill burner is on, the grill door must always be in the open position. If the grill is operated with the grill door closed, the air supply to the grill burner is restricted which can cause extremely dangerous levels of carbon monoxide to be produced which can pose a very serious risk to health.

2. Arrange for a free safety inspection and modification

If you own or use any of the models shown above, please call us on:

• UK Free phone 0800 917 2018

• Ireland Free phone 1800 25 29 25

Our customer care centre is open from 8am to 8pm, Monday to Friday, and 10am to 4pm Saturday and Sunday.

We will then arrange to carry out a free modification to your product to remove any risk

When calling please have your full model number and serial number to hand - these can be found on the rating plate at the bottom front edge of the appliance (see below).

BEKO gas cooker safety notice

30



Get the energy low down… Insulation!

Around half of heat loss in a home is through the walls and loft. A well-insulated home keeps warmth exactly where you need it – indoors!

Wall insulation

Coast & Country have been constantly improving insulation levels in our properties since 2002. Most of our traditionally built cavity wall properties have now been insulated and we continue to improve insulation on harder to treat solid wall and system-built properties.

Loft insulation

Traditional glass fibre loft insulation works by trapping air between the fibres; it is therefore essential that the quilt is not compressed. If you have 250mm (10”) of insulation and it is compressed with either boxes or boards down to the joists, 100mm (4”), then it is the equivalent of only having 100mm of insulation in that area. If you use your loft for storage try to minimise the area where compressing

the fibreglass quilt takes place. Next time you are in your loft check your insulation, if you can see the joists supporting your ceiling throughout your loft then the loft insulation may need topping up.

If you suspect that your insulation is not adequate or have any questions please contact Tracey Ord on 01642 771404 or Mark Freeman on 01642 836063.

Get the energy low down… Energy tariffs!

Have you switched Energy Supplier recently? If not, you may be paying more than you need to. If you have access to the internet, you or a family member can easily search for the cheapest supplier by using websites such as uSwitch.com and Moneysavingexpert.com.

Not to worry if you don’t have access to the internet! Coast & Country work in partnership with Energy Angels to help tenants find the cheapest energy supplier, they can be contacted on 01642 924580. Or alternatively the

National Housing Federation’s ‘My Home Energy Switch’ can be contacted on 0800 0014 706 or www.mymoneyenergyswitch.org.uk

Get the energy low down…Top ten tips for saving energy

1. Switch off or unplug any chargers or appliances – don’t leave them on standby!

2. Think ahead when setting your heating. Set your heating to come on 15-30 minutes before you need it on, and off 30 minutes before you go to bed.

3. Put lids on pans! This can reduce energy consumption by up to 90% and can also help to reduce condensation.

4. Washing at 30ºC rather than 40ºC can save you up to a third of the normal cost to run the cycle.

5. Don’t over fill your kettle – only fill the kettle with the amount of water you need. If you need one cup of tea, add one and a half cups of water to the kettle.

6. Take a shower instead of a bath.

7. Get cosy - wearing more jumpers,

Are You Ready for Winter?


31

socks and slippers around the house, or putting an extra blanket on the bed may help reduce heating bills. A warm drink can also help to keep you warm.

8. Keep your freezer full! They don’t have to work as hard when they’re full and therefore they use less energy. Empty space in your fridge/freezer wastes not only space, but energy too! So fill them up with scrunched up paper or empty boxes.

9. Hang your washing up to dry rather than tumble drying it, particularly if there’s warm or windy weather.

10. On sunny days opening your curtains will let warmth into your house, but don’t forget to close them to keep that heat in when the sun goes down.

You can also play energy-saving games with your kids. Get them to spot the areas in the home where energy is being wasted. Get them to look for lights, switches or appliances that may have been left on!

See page 36 for information on the Warm Home Discount Scheme.

Get the energy low down…Preparation for power cuts

Emergency items you may find useful in a power cut 1. Canned food

2. Can opener

3. Battery powered or windup radio

4. Battery powered or windup torch

5. Batteries

6. Blankets

7. Extra clothing

8. Bottles of water

9. First aid kit

10. Foot and hand warmer packs

11. Matches/Candles

12. Extra hats

13. Socks and mittens

14. Any necessary medication 15. Non-electric entertainment: books,

cards, board games, etc.

Worried about elderly or vunerable loved ones this winter? HomeCall could help! Call 01642 771339 or visit www.homecall.me

32



HomeCall has been providing 24/7 monitor and response services to Coast & Country tenants since 2002, but last year, we re-launched to offer a fully integrated range of high quality and cost effective independent living services to anyone living across the Tees Valley.

We offer the support and reassurance needed by families who have elderly and vulnerable relatives they are worried about. Families want to be there for each other all of the time, however, due to work, social and other family commitments this can often be difficult. HomeCall have friendly and expert staff available to support your loved ones at

times when you can’t be there. If you are worried about your loved ones falling, or needing help when you are not available to help, HomeCall is here for you!

The response from those who live alone, have recently been discharged from hospital or who are concerned about falling, has been resoundingly positive. The daughter of one elderly HomeCall customer credited HomeCall staff with saving her mother’s life following a potentially fatal stroke.

Liz Eaton from Middlesbrough said: “Without a doubt this service saved mam’s life and we are so, so grateful. The experience was truly horrific, and we can’t bear to think of what could have happened to mam if HomeCall

hadn’t been on hand. I recommend HomeCall to anybody with elderly or disabled family members; it could be the difference between life and death.”

Our emergency response time is under 14 minutes and from September to October, we ensured that 85% of fall emergencies our team responded to did not require an ambulance or hospital admission.

If you would like more information on any of the HomeCall services available, you can call our friendly and helpful team on 01642 771339 or visit our website www.homecall.me. There is no obligation if you call, and we can even come and visit you and your loved ones for a more personal chat.

HomeCall One Year On

Jan Pybus, HomeCall Independent Living Advisor with HomeCall Customer Mrs. Hughes



Carers Together, one of HomeCall’s partner organisations, is offering a FREE emergency card for those looking after relatives or friends who:

• Suffer with an illness

• Suffer with a long-term condition

• Are disabled

• Have a substance misuse problem.

Do you worry about what would happen to the person you care for if you were prevented from getting home because of an unforeseen emergency?

Do you avoid going to places because of a fear that something may happen to you and you would be unable to get back to the person you care for?

If an unplanned incident should happen who would know your contingency plan?

The Carers Emergency Card can offer both you, and the person you care for, peace of mind knowing that your plans could be activated in an emergency.

How does the Carers Emergency Card work?

Once you have created your emergency plan, you will be issued with two cards; one for yourself and one for the person you care for. Each card has a telephone number to ring in the event of an emergency and a unique reference number. If your card is activated by someone ringing the emergency number, your emergency plan will be followed.

What is Emergency Card Plus?

The Carers Emergency Card scheme also has an additional option which enables you to have a free temporary respite package of care, which can be provided in the home of the person you care for (if appropriate) for up to 48 hours until alternative arrangements can be made for them. Please note this is only available if the person you care for is over the age of 18.

For further information about the Carers Emergency Card or to request an application form contact Carers Together.

FREE Carers Emergency Card

Call: 01642 488977 Email: [email protected]: www.carerstogether.co.uk/

34



Over the past year, a number of high profile flooding events were reported across the country. Incidents like these are becoming more and more common and in September 2013, Redcar and Cleveland experienced widespread flooding that caused damage to a number of homes and businesses in the area.

As a result of the flooding, several of our properties suffered damage and tenants lost thousands of pounds worth of personal items. If a flood should occur it is important to make sure your items are safe so that you avoid the cost associated with replacement.

Common losses sustained during floods:

• Furniture

• Decoration

• Flooring/Carpet

• Electrical Goods

Having home contents insurance can help to put you back in a pre-loss position without having to pay to replace lost items. At a time when you need it most, having the safety net of home contents insurance can give you piece of mind that, should the worst happen, you won’t be out of pocket.Working in partnership with

well-known provider Royal Sun Alliance, Coast & Country can offer an affordable insurance scheme to our tenants.

This exclusive scheme offers cover for home contents and is extremely competitive with no excess to pay on any claims made. Prices start from as little as 59p per week (subject to the value of items covered) and can be paid weekly alongside your rent.

Please note that Coast & Country do not automatically provide this cover to tenants.

If you would like any further information on the scheme, please call us on 01642 771373.

Flooding advice:In the unfortunate event that flooding occurs and your property is affected the following advice may help reduce the damage and loss:

• Gather essential items together either upstairs or in a high place

• Turn off gas, electricity and water supplies when flood water is about to enter your home, if it is safe to do so

• Contact Coast & Country and your home contents insurance provider, if applicable, as soon as possible after the event

• Try to ventilate and dry out your property by opening doors and windows and using dehumidifiers and gas fires

• Tear out the ‘Personal Flood Plan’ on the next page and fill out as much information as you can to ensure that you know exactly what to do if you are affected by flooding.

House Contents Insurance - Floods

Are you signed up to receive flood warnings? If not, call Floodline on 0845 988 1188 to see if your area receives free flood warnings.

Let Floodline know when you’ve completed your flood plan by calling them on 0845 988 1188. This will help them learn more about how people are preparing for flooding.

There are a range of flood protection products on the market to help you protect your property from flood damage. A directory of these is available from the National Flood Forum at www.bluepages.org.uk



Key locations

Service cut-off Description of location

Electricity

Gas

Water

Name Contact details How can they/you help?

Who can help/who can you help?

Relationship

What can I do now? • Put important documents out of flood risk and protect in polythene • Look at the best way of stopping floodwater entering your property • Find out where you can get sandbags • Identify what you would need to take with you if you had to leave your home

• Check your insurance covers you for flooding• Make a flood plan and prepare a flood kit • Identify who can help you/who you can help understand the flood warning codes

What can you do if a flood is expected in your area? Location

HomeMove furniture and electrical items to safety

Put flood boards, polythene and sandbags in place

Make a list now of what you can move away from the risk

Turn off electricity, water and gas supplies

Roll up carpets and rugs

Unless you have time to remove them, hang curtains over rods

Move sentimental items to safety

Put important documents in polythene bags and move to safety

Garden and outsideMove any large or loose items and weigh them down

Move your car out of the flood risk area

BusinessMove important documents, computers and stock

EvacuationInform your family or friends that you may need to leave your home

Get your flood kit together and include a torch, warm and waterproof clothing, water, food, medication, toys for children and pets, rubber gloves and wellingtons

General contact list Company name Contact name Telephone

Floodline

Electricity provider

Gas provider

Water Company

Telephone provider

Insurance company and policy number

Local council

Local radio station

Travel/Weather info

Environment Agency 0845 988 1188

Personal Flood Plan

Help with Money


Did you know that you could get a £140 discount (inclusive of VAT) on your electricity bill in Winter 2014 and 2015 through the Warm Home Discount Scheme. The Warm Home Discount is a one-off payment, provided to customers as a payment credited to their electricity account during the Winter. ‘Pay as you go’ customers will receive the £140 credit on their electricity key or meter during the winter and before 31 March 2015. The discount won’t affect your Cold Weather Payment or Winter Fuel Payment however; not everyone gets the discount – you have to qualify. Each provider has their own eligibility criteria but as a general guide, you will probably qualify if:

• Your supplier is part of the scheme - not all of them are so please check with your individual supplier

• Your name (or your partner’s) was on the bill

• You were getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well) or you are in receipt of one of the following means tested eligible benefits:

• Income Support*

• Income based Jobseekers’ Allowance*

• Income related Employment and Support Allowance (which includes a work related activity or support component)*

*This must be alongside a disability, long term illness or having children. Contact your supplier to discuss.

If you don’t qualify

Some suppliers can offer the discount to vulnerable people, for example those on a low income. Each supplier has their own rules about who else, also known as the ‘broader group’, can get this help so you should

check with your supplier to see if you meet their specifications and ask for information on how to apply for it.

Energy Suppliers

The following suppliers are part of the scheme:

• Atlantic

• British Gas

• Co-operative energy

• EDF Energy

• E.ON

• Equipower (Ebico)

• Equigas (Ebico)

• First Utility

• Manweb - see ScottishPower

• M&S Energy

• Npower

• Sainsbury’s Energy

• Scottish Gas - see British Gas

• Scottish Hydro

• ScottishPower

• Southern Electric

• SSE

• SWALEC

• Utility Warehouse Caution: If you register and qualify for the WHDS with one supplier and then change to another supplier you may lose the payment.

If you require any help to apply for the scheme, please contact our Money Advisors on 01642 771424 or email [email protected].

Warm Home Discount Scheme



The Tenants Working Together group is a group of tenants from across the North East who are fighting against the government welfare reform changes. Led by Chair of Coast & Country’s Tenant Panel, Kim Gallagher, the group are specifically focussing their efforts on the ‘Bedroom Tax’.

The group has sent letters to more than 600 tenants who have been identified as potentially having grounds to appeal against the Bedroom Tax. Almost 1,500 Coast & Country properties are affected by the Tax, generally some of the most vulnerable people, including those with disabilities or carers.

Recent tribunal successes, many based on room size or use of room, have encouraged the Tenants’ Group to share knowledge and assist fellow tenants in lodging an appeal.

Last April, the Government introduced the cut in Housing Benefits for anyone working age living in social housing who has spare bedrooms. This was part of a raft of changes introduced through the Welfare Reform Act. Households

deemed to have one spare bedroom now have the level of rent used to assess their Housing Benefit cut by 14 per cent. That rises to 25 per cent for people who have two or more “spare” bedrooms.

Kim Gallagher Chair of Coast & Country’s Tenant Panel, said: “The Bedroom Tax is causing untold misery because it is affecting some of the poorest people in society, who through no fault of their own are living in homes that are classed as too big for them.

“The Tenant’s Working Together Group is doing all that we can to raise awareness of the issues and Coast & Country benefit advice staff are working hard to advise people affected.

“Since the letters were sent out we have already had a number of people contact us and we are ready and prepared to respond and offer any assistance needed to lodge an appeal.”

To find out more about the group and how you could get involved, please call 01642 837277.

Working Together in the fight against Bedroom Tax

Tenant Panel’s Bedroom Tax Campaign

All images provided by the Tenants Working Together group


Help with Money

Contact us...Coast & CountryHeadquarters14 Ennis SquareDormanstownRedcarTS10 5JR

Tel: 01642 771300

Text: 07860017148

Email: [email protected]

www.coastandcountry housing.org.uk

Contact Headquarters if you have any enquiries on:

• Customer complaints• Resident involvement• Rent account• Repairs, including out of hours• Home contents insurance• Right to buy• Money advice• Employment and

training advice• Meeting room hire• HomeCall Services

Rent Services

Tel: 01642 771326 / 771327

Local Offices

Contact your local Housing Office if you have any queries regarding:

• Your rent account• Housing• Management & Estate Services

East Cleveland Office

1A Woodhouse RoadGuisboroughTS14 6LH

Tel: 01642 836004

Redcar Office

14 Ennis Square, DormanstownRedcar, TS10 5JR

Tel: 01642 836005

Grangetown Office

Barbara Bowater HouseKingsley RoadGrangetown, TS6 7PW

Tel: 01642 836010

Spencerbeck Office

Spencerbeck House, TS7 9PZ

Tel: 01642 836009

South Bank Estate Management Board

11/13 Steele Crescent, TS6 6QJ(limited opening hours)

Tel: 01642 836072

Get connectedWe now have over 1,430 Facebook followers, plus we have Facebook accounts for Mill Meadows, Filey and Westfield Farm. You can also follow us on Twitter and LinkedIn.

Find us now on Facebook www.facebook.com/coastandcountryhousing

Follow us on Twitter @cchousingonline

Connect with us on LinkedIn www.linkedin.com/company/coast-&-country-housing

Need another format?

If you require this information in another format or language please let us know on any of the contact details.


your homes Coast & Country Magazine 39your homes Coast & Country Magazine

A Quick Note

Our offices will be closed

from 1pm on Wednesday 24

December and won’t reopen

until Friday 2 January at 8:30am.

But don’t worry, our Emergency

Customer Contact Centre will

be available to deal with any

urgent repairs during this tim

e.

You can contact them on

01642 771300.

From all of us here at Coast

& Country, we hope you have

a fantastic Christmas and best

wishes for the New Year.

your homes issue 4 november 2014

Documents

coast countrywe

homescoast country

christmas time

home history loftus

westfield farm

history of loftus

bloom award

serenity redcar