ALAN F. YOUNG17 Rectory Garth, Rayleigh, Essex SS6 8BB

Email: ayoungpd@hotmail.commobile: 07502 851120

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PR OFILE

A record of successfully managing complex environments and driving business results, while maintaining the respect of managers, peers and staff. An acknowledged leader with proven experience in:

Programme & Project Management PMO Delivering Business results Setting Strategic Direction Account Management Financial Management Business Process Improvement

Team building, through recruitment, staff development, mentoring and succession planning.

Opening new business units Building and Managing Program Management

Offices Sales & Marketing Human Resources

EMPLOYMENT SUMMARY

Computer Sciences Corporation (CSC)

Transition Executive: Rail Cargo Company, SwedenProject Executive, Large Mobile and Broad Band & TV Service ProviderProgram Manager, Danish Government MinistryProject Manager, Design of IT for Greenfield HospitalOperations Manager, Health Delivery North AmericaStaffing Manager, Global Health Solutions Payor/Provider for North AmericaAccount Manager, Southern CaliforniaBusiness Manager, West Region ConsultingManaging Director, Seattle Business UnitOperations Manager, Global Baan PracticeOperations Manager, Los Angeles Business UnitDelivery Assurance Manager, San Francisco Business UnitUK Projects Control ManagerUK Program Office Manager

Andersen Consulting

Head of Network Management

London Stock Exchange

Manager, Customer Services GroupManager, Systems Development

PROFESSIONAL EXPERIENCE

Computer Sciences Corporation (CSC) – August 1992 to July 2015

Alan gained considerable Consulting Practice, Operations, and Program/Project Management experience in over 20 years of service with CSC in the U.S., U.K. and Nordic Region. During this time he has opened three new Business Units, both helping to grow the Company and providing him with many accelerated learning experiences. Alan’s particular areas of strength are in building and leading strong teams through effective recruiting, mentoring, and professional development management. He has also considerable experience with financial management and managing client relationships.

Transition Executive, Rail Cargo Company, Sweden – CSC DenmarkResponsible for the migration of IT infrastructure and multiple applications including SAP from incumbent third party provider to CSC.

Project Executive, Large Mobile and Broad Band & TV Service Provider – CSC DenmarkResponsible for the delivery of all Application Delivery projects for a major client in the Nordic Region. Providing support to onshore, offshore and near-shore Project Managers, managing escalation issues and reporting status to the client. Worked both internally and with the Client to improve delivery processes, including establishment of an onshore/offshore PMO.

Program Manager, Danish Government Ministry – CSC DenmarkTurn-around Program Manager for an SAP implementation for a Danish Government Ministry. The program was a major component of a System Modernization Program. The objective of the program was to replace older systems with an application based on the SAP Public Sector Contract Accounts Receivable and Payable (PSCD) module. The system went live successfully on September 1, 2013.

Project Manager, Design of IT for Greenfield Hospital – CSC Health Care Services GroupProject Manager for a Healthcare consortium building a hospital in the Middle East. Responsible for managing the software selection and design of the Hospital IT systems and Infrastructure.

Operations Manager, Health Delivery North America – CSC Health Care Services GroupOperations Manager for CSC’s Health Delivery Business Unit. Responsible for day to day management and strategic direction for the Business Unit operations. Activities included: analyzing performance metrics and collaborating regularly with Solution and Practice staff to formulate improvement recommendations that reduce cost, increase revenue and enhance productivity; monitoring Accounts Receivables/Unbilled items and take appropriate action to facilitate cash collection and meet days sales outstanding goals; managing day to day Operations’ processes including timesheet and expense hygiene, staffing, timely project setup and inter-office and subcontractor engagement; developing and monitoring standard business processes to ensure consistency and efficiency across Solutions and Practices. Identify operating issues, formulate solutions, and manage to resolution when appropriate; guiding Solution and Practice teams through the recruiting cycle process; and contribute to the Business Unit annual business plans that detail solutions, investments and ROI commitment.

Staffing Manager, GHS Payor/Provider for North America – CSC Global Health SolutionsStaffing Manager for CSC’s Global Health Solutions Payor and Provider Practice. Responsible for day to day staffing of the Practices staff in the Healthcare Provider and Payor industries. Worked with the Solution Leads, Business Developers and Project Managers to develop staffing strategies, and build delivery teams to meet the clients and CSC Health Practice goals. Coordinated the acquisition and use of offshore resources in India and Vietnam to support the delivery of payor and provider projects.

Account Manager, Southern California – CSC Consulting GroupAccount Manager for CSC Consulting in Southern California. Responsible for business development and client relationship management for 3 key accounts. Worked at client sites managing client expectations and project delivery, while providing the internal administrative support on project set-up, financials and project status reporting.

Business Manager, West Region – CSC Consulting GroupOperations Manager for the West Region of CSC Consulting. Responsible for setting the strategy and managing the organization day to day. Activities included recruiting, staffing, development and learning, delivery management and

financial management. He was also responsible for working with the vertical market practices to both set the solution strategy and set and manage demand capacity.

Managing Director, Seattle Business Unit – CSC Consulting GroupFirst manager for the Seattle Business Unit, managing its establishment and its first year of operation. Overall P&L Manager with Practice responsibilities for sales, marketing, and account management. Operational roles covered included recruiting, staffing, delivery assurance, professional development management, human resources, and financial management.

During this time Alan worked as the Account/Project Manager on several .com projects.

Operations Manager, Global Baan Practice (Americas) – CSC Consulting GroupFirst operations manager for the CSC Global Baan Practice in North America, responsible for the establishment and first full year of operation. Operational roles included recruiting, staffing, delivery assurance, professional development management, human resources and practice financial management. Other activities included providing input to the practice strategy and alliance management.

Operations Manager, Los Angeles Business Unit – CSC Consulting GroupFirst Operations Manager for CSC's Los Angeles Office and was involved with its establishment and its first year of operation. Operational roles included recruiting, staffing, delivery assurance, professional development management, human resources, and practice financial management.

Delivery Assurance Manager, San Francisco Business Unit – CSC Consulting GroupDelivery Assurance Manager for the San Francisco business unit. In addition to the usual functions of a delivery assurance manager, he was also responsible for consultant staffing and business unit accounting.

UK Projects Control Manager - CSC UK DivisionProject Control Manager, responsible for delivery assurance for CSC’s European projects. The focus was on reviewing, tracking and reporting on project status and profitability to the Head of Projects, Operations Director and the UK Division Board. Monitored and reported on the commercial aspects of projects, tracked project status on a monthly basis and reported to senior management, proactively reviewing projects and ensuring systems and processes were in place to supply the management information needed to run the various operations. Achievements included development of an integrated project tracking and resourcing system, introduction of proactive tracking and support 50 UK Division projects, management of the development and roll-out of the UK Division Project Manager's Toolkit, and establishment of project accounting and project profitability management.

Program Office Manager – CSC UK DivisionProgram Office Manager for a £32 million, 3 year program. Established and managed the program office for a communications company. Major achievements included set-up, planning and monitoring of the major phases of the program, establishment of project infrastructure, including: accommodation for 150 staff, purchase of hardware, establishment of program standards and procedures, and execution of day-to-day program control and support processes with a staff of five.

Andersen Consulting

Head of Network Management Following the outsourcing of the London Stock Exchange IT Department to Andersen Consulting Alan was responsible for the management and control of a stock exchange's live network systems. Achievements included developing and implementing the reorganization of the live network operation, enabling staff to be re-assigned to work on strategic developments, managing the transfer of engineering records from stand-alone databases to a central records database and initiated a review of stock handling and asset management, procedures resulting in a more effective and efficient service to customers.

London Stock Exchange

Manager, Customer Services GroupResponsible for coordinating the provision of all stock exchange information, trading and settlement services. Achievements included managing a major initiative to reduce the number of customer orders outside of the agreed "required for service

date" from over 1500 to less than 50 within 4 months, establishing new system requirements and document control procedures to ensure the backlog situation did not re-occur and project managed the reduction of telephone and data circuits for which the Stock Exchange was paying but not using.

Manager, Systems DevelopmentResponsible for day-to-day operations of the stock exchange's Services Development Department with respect to project planning, accounting, accommodation, and equipment. Worked with the IT Director to undertake a number of projects designed to reduce costs and increase output. Other achievements included establishing a project-based rolling budget for IT developments managing the relocation of staff from 5 buildings into one, and re-allocating total resources while ensuring all projects met scheduled deadlines.

EDUCATION

The University of Birmingham, England: 2:1 BSC (Joint Honors) Degree in Economics & Economic History

Training includes: Project Management, Strategic Selling, Financial Awareness, Large Account Management, Sales Techniques, Negotiating Skills, Teambuilding, Performing with Presence, Coaching, Creativity, Facilitation, Cost Centre Management.

REFERENCES

On Request