you - tret · throughout sydney, north coast, central coast, southern highlands, south coast,...

YOU

REACTIVATE

3 & 4 AUGUST 2014S Y D N E Y | W W W.T R E T.C O M .A U

ARPM

Fiona Blayney

Each year as D Day approaches for the ARPM program, we take stock of the countless hours of research and review spent over the prior 12 months. Months spent forecasting the industry, practitioners and market not just as we know it, but also how it was and how it will be for the year ahead and beyond.

It is exciting to see how this year’s program reflects all of these elements and brings to our audience a healthy combination of strategies that willimmediately impact the individual and the business. I hope you agree!

The past 12 months have provided continued business market changes, be that through consumer needs, legislation, the human resource landscape and ever evolving technology. With this in mind, we have looked both inside and out of the industry to bring to you not just a showcase of key initiatives your peers have successfully implemented, but also business specialists, international experts and entrepreneurs who can demonstrate new thinking to reactivate an even better version of you, your team or your business.

“ReActivate” our conference theme for this year brings to life that even the mostseasoned professional must ReActivate their thinking, ReActivate their service,ReActivate their business structure and ReActivate themselves to keep current andprogressing. ARPM is the perfect opportunity to lock down for two days, deconstruct,learn & reconstruct yourself and the business. I hope you’re ready for ReActivation.I am super excited to see you in August. Until then, there is much work to be done.

DEARFRIEND


ARPM

FIND OUT HOW WE CAN ADD REAL VALUE TO YOUR BUSINESS Call our dedicated Member Services team on1300 558 169 or visit agents.directconnect.com.au

*Visit agents.directconnect.com.au/guarantee for terms & conditions

Direct Connect makes moving easy for your customers by arranging connections to a wide range of services, from electricity and gas to internet and pay TV and much more.

Our new Always On Guarantee ensures your customers’ connections are our top priority and our industry-leading rewards program means you can reap the benefits too.

Our Always On Guarantee means that when your customers connect with one of our market leading electricity and gas suppliers, their services will be connected on the day they move in. If this does not occur we will assess their situation, provide a prompt resolution and cover reasonable out of pocket expenses resulting from the connection delay.*

GUARANTEED CONNECTIONS FOR YOUR CUSTOMERS

DC3016 ARPM ad 210h x 148w v1_1.indd 1 15/05/2014 11:25 am

SUN 3RD AUGUST

MON 4TH AUGUST

DAY 1 DAY 2

8.45 - 9.00 MC - Andrew Daddo

9.00 - 9.45 Shannan Ponton - Your Best Version of You

9.45 - 9.55 Power Up - Real+

9.55 - 10.30 Kate Towerton - Business Development on the Front Line

10.30 - 11.00 Morning Tea

11.00 - 11.30 Hermione Gardiner - Systemise for Efficiency

11.00 - 12.45Power Up Leaders Breakout Sessions(See next page for details.)

11.30 - 12.00 Joshua Thomas - Say More With Video

12.00 - 12.45 Jarrad Mahon - Think Like an Investor

12.45 - 1.45 Lunch

1.45 - 2.30 Kirsty Spraggon - Build Your Network, Build Your Business & Career

2.30 - 2.40 Power Up - Rockend

2.40 - 3.00 Anita Percudani - Building a Winning Culture

3.00 - 3.30 Afternoon Tea

3.30 - 3.45 Prize Draw

3.45 - 4.45 Anna Bligh - Seize Opportunities for Change

4.45 - 5.00 Conference close

8.45 - 9.00 MC - Andrew Daddo

9.00 - 9.45 John McGrath - Insights to Success

9.45 - 9.55 Power Up - Macquarie Bank

9.55 - 10.30 Daniel Hayes - Brand Marketing - Challenging the Status Quo

10.30 - 11.00 Morning Tea

11.00 - 11.15 Pamela Thomson - Outsourcing Friend or Foe

11.15 - 12.45 Kamal Sarma - Win-Win Conversations

12.45 - 1.45 Lunch

1.45 - 2.30 Fiona Blayney - Industry Insights 2014 & Beyond

2.30 - 2.40 Power Up - Direct Connect

2.40 - 3.00 Daniel Gonsalves - Be talent - Find talent - Keep talent

3.00 - 3.30 Afternoon Tea

3.30 - 4.30 Matt Barrie - Welcome to the Future

4.30 - 5.00 Fiona Blayney - Review Our Day and Your Way

5.00 - 7.00 SATS Networking Party

BREAKOUTSESSIONS

DAY 2

Session 1

11:00 - 12:00 Power Up - Leadership

Leading a McGrath Super Business

Cathie Crampton, Pamela Thompson, Jamie Bennett, Maria Carlino, Colin Rodgers.

McGrath Estate Agents

Session 2

12:00 - 12:45 Power Up - Profit

45% profit and growing

Adam Denina & Mark Hurley.Facilitated by Douglas Driscoll.

Starr Partners Parramatta

ARPMSPEAKERS 2014

REACTIVATE

Ceremonial Master

Motivator

Engager

Facilitator

Coach

ANDREW DADDO

MC

Andrew Daddo’s first real TV job as host of the ABC’s national music show The Factory gave him cult status amongst Australian teenagers. After a year in New York as the first Australian to graduate to MTV “VJ”, he returned to become a household name with programs like The World’s Greatest Commercials, Australia’s Funniest People and comfortably adapted to news program 11 AM. He’s presented the Olympics with Seven in Sydney and Beijing, and enjoyed the life of a professional traveller with The Great Outdoors.

An accomplished author, having written bestselling books for all ages - picture books, chapter books, short story collections, young adult novels and adult non-fiction. He also has a weekly column with the Sydney Morning Herald and writes for Australian Golf Digest.

Andrew lives on the northern beaches with his wife and three children and is half the golfer he’d like to be. His latest books are the hilarious series for young readers about a sleepwalking dog called Skoz.

www.andrewdaddo.com

MCGRATH ESTATE

AGENTS

REACTIVATE SUCCESS

INSIGHTS TO SUCCESS

Understanding your business

Lessons learnt

A winning team

Planning for results

Brand you

JOHNMCGRATH

CEO

John McGrath is considered one of the most influential figures in the Australian property industry. As Chief Executive Officer of McGrath Estate Agents, he took the company from a lounge room start-up in 1988 to one of Australia’s most successful residential real estate groups, selling $7 billion in residential property in FY13.

A total solution company, McGrath Estate Agents currently has offices located throughout Sydney, North Coast, Central Coast, Southern Highlands, South Coast, Queensland and the ACT, as part of its growing franchise network.

In October 2008, he was honoured by the Real Estate Institute of NSW with the Woodrow Weight OBE Award, a lifetime achievement award for his outstanding contribution to the Real Estate Industry.

John himself has become a spokesperson for the industry both in Australia and internationally. John has five books that have reached bestseller status including “You Don’t Have To Be Born Brilliant”, “You Inc.” and “The Ultimate Guide to Real Estate”. John shares with the reader his invaluable knowledge on the Australian property market. www.mcgrath.com.au

HAYESWINCKLE AGENT

REACTIVATE MESSAGE

BRAND MARKETING – CHALLENGING THE STATUS QUO

Be Bold

Be Brave

Be Real

Be Different

Be You

DANIEL HAYES

MANAGING DIRECTOR

Not hiding behind fancy offices and big claims, thinking outside the traditional constraints of the industry, Daniel Hayes and his business partner Michelle Winckle have set a new pace. With only 7 years in the Real Estate Industry, Daniel has experienced record breaking success on an international level and it was the establishment of Hayeswinckle Agent that gave him the opportunity to completely put into practice his business ethos.

With a unique authenticity, Daniel and his team have challenged the status quo with their “out there” marketing campaigns and “in your face” approach to brand exposure. From billboards to buses, business attire to tattoos, Daniel displays the “real” side of the business and its people, offering their raw energy to provide service, build relationships and deliver results.

Not afraid to take risks, being true to yourself, and having the belief that you can achieve anything is what drives Daniel every day.

www.hayeswinckle.com.au

MCGRATH ESTATE

AGENTS

POWER UP OUTSOURCING

OUTSOURCING FRIEND OR FOE

Are you ready

What to outsource

Pitfalls to watch

Lessons learnt

How life changes

Pamela is the General Manager of Property Management for four offices in the McGrath group – Neutral Bay, Mosman, Northbridge and Chatswood. Overseeing a team of 60+ in an aggressive growth business provides not just challenges but also opportunities.

With over 14 years experience in the field, Pamela is responsible for ensuring that an exceptional and uniform level of service is being provided to landlords and tenants alike, managing and mentoring the team, ensuring business growth targets are met, as well as identifying and implementing new systems and procedures from inside and outside industry.

With cutting edge approaches to her Property Management Department, Pamela has successfully introduced outsourcing tasks internationally so perhaps her team really extends across oceans now, not just suburbs and offices. Increasing growth through new initiatives in Business Development including a prospecting team, Pamela challenges the status quo daily.

www.mcgrath.com.au

PAMELA THOMSONDEPARTMENT

HEAD

POWER UP LEADERSHIP

LEADING A MCGRATH SUPER BUSINESS

Leadership with constant growth

Team strategies that work

Maintaining growth in a super rent roll

Profit or profitability

Keys to efficiency

REZILIUM

REACTIVATE CONVERSATION

WIN - WIN CONVERSATIONS

Navigating challenging conversations

The power of connection

Increase client advocacy

Reduce decision phobia

Deliver results

KAMALSARMA

FOUNDING DIRECTOR

How do you go from being a monk, to working for one of the most prestigious consulting companies and then becoming a venture capitalist? This is the path Kamal Sarma has walked.

Director of Rezilium and a leading expert in Leadership, Resilience and Influence. He is the author of three books, the best-selling Mental Resilience: The Power of Clarity, The Leadership Leap and the soon to be published, The Art of Win-Win Conversations. He has held senior executive positions in a number of companies including McKinsey and Company, AMP Capital Investors and St. George Bank.

His depth of experience and practice has led Kamal to consult, speak and train on national and global platforms. In his speaking career he has presented to a wide range of companies including Google, Deloitte, Commonwealth Bank and Bank of New York. He is an ARPM audience favourite and back by popular demand.

www.rezilium.com

BLAYNEY POTENTIAL

PLUSREAL+

REACTIVATE INDUSTRY

INDUSTRY INSIGHTS 2014 & BEYOND

Industry trends

Ideas from abroad

Outside the box thinking

Improving performance

What’s next

FIONA BLAYNEY

DIRECTOR

Fiona Blayney is the Managing Director of the highly successful consultancy, coaching and training business Blayney Potential Plus. Specialising in estate agency services in Australia, New Zealand, the U.K and the U.S. over the past 20 years she has developed a reputation for being one of the best business strategy and growth specialists around. She is the founder and master mind behind the newest real estate training initiative Real +, an industry first online eLearning platform, which brings together industry new starters through to seasoned professionals to Learn More, Do More and Make More.

Fiona’s energetic and motivational presence has ensured her popularity at industry events. She regularly performs keynote presentations for many of the leading industry groups both in Australia and abroad and more recently she has stepped into the consumer world advising consumers on what Property Management is really about.

www.blayneypotentialplus.comwww.realplusonline.com.au

REAL ESTATE CAREER

DEVELOPERS

POWER UP TALENT

BE TALENT- FIND TALENT - KEEP TALENT

What talent do you need

When to start looking

Finding talent

Keeping the talent

Becoming your best

With diverse experience in Real Estate in Australia, the United Kingdom and Ireland over 13 years, Daniel brings a wealth of experience, energy, attitude and skill to the “recruitment space”.

A successful 5 years of sales experience in the competitive Sydney market opened the door for Daniel to work with some of the biggest names in Real Estate across the world, including Foxtons and Marsh & Parsons in London and Sherry FitzGerald (Ireland’s largest property group).

As the General Manager of RECD Daniel brings a unique approach to “Talent” in a business. “Recruiter can be a dirty word for some agencies, I have sought to change that. We work with our clients building their business through the cornerstone of their organisation – their people”.

Working with companies across NSW, regional, coastal, city and rural to identify the needs and find the perfect fit, Daniel knows not just how to gain talent, but also how to retain talent and even be great talent. www.realestatecareerdevelopers.com.au

DANIEL GONSALVES

GENERAL MANAGER

FREELANCER.COM

REACTIVATE RESOURCES

WELCOME TO THE FUTURE

Technology trends

Why every business is an internet business

How we connect 2014+

Disruptions to business success

Change is here, move with it

MATT BARRIEDIRECTOR

The inaugural BRW Entrepreneur of the Year, Ernst & Young Entrepreneur of the Year, technologist and international lecturer, one of the top 11 most influential Australians in IT 2011 & the man to watch in 2013 (according to SmartCompany 2011), Matt Barrie’s awards go part way to displaying his credentials.

Matt is regularly invited to speak at the world’s leading entrepreneurship, internet and business conferences/forums. He is also one of the worldwide Linkedin Influencers, along with Richard Branson, Barack Obama and Deepak Chopra, where he writes on the topics of entrepreneurship and technology. He teaches Technology Entrepreneurship at the University of Sydney and is the co-author of over 20 US patent applications.

Currently Matt is CEO & Chairman at triple Webby award winning Freelancer.com, the worlds largest freelancing and crowdsourcing marketplace. Freelancer.com connects more than 10 million independent professionals globally, specialising in nearly 600 fields. Over 5 million projects have been posted to date in areas as diverse as website development, marketing, aerospace engineering and manufacturing.

www.freelancer.com

BIGGEST LOSER

REACTIVATE YOU

YOUR BEST VERSION OF YOU

Motivation

Limiting thoughts

Becoming your best

Benefits of balance

Mind, body & soul

SHANNAN PONTON

TRAINER

Shannan Ponton is an iconic Aussie guy who loves the beach and the bush - in fact he sees the entire terrain as one big gym. During a career spanning more than 18 years in the fitness industry, he has built extensive experience and knowledge in the areas of exercise, fitness, nutrition, health and people management.

Shannan has developed and delivered innovative personal training, fitness, motivational and general life solutions to many individuals, companies and teams, at a state, national and international level. Shannan Ponton trains the same way he lives his life - with respect, integrity, physical and mental discipline as well as strength in mind and body.

In 2010 Shannan joined Ten Network’s highest rating show, The Biggest Loser as fitness trainer and mentor and despite his bright personality, this dedicated trainer is known for sayings like “pain is just weakness leaving the body”.

www.biggestloser.com.au

HARCOURTS

REACTIVATE GROWTH

BUSINESS DEVELOPMENT FROM THE FRONT LINE

Business development reality

Daily activities to get results

The non-negotiable

Powerful networking

Clients for life

Kate’s Real Estate career began in 2003, as a Sales PA. When her “boss” decided to open his own business she took the leap with him, became the Director of Property Management and with the title the challenge to grow a rent roll. That was almost 5 years ago and she has been kicking goals ever since.

Australian Real Estate Awards BDM 2013, REINSW Property Manager of the Year 2012, Kate’s accolades speak for themselves.

Operating in the Hills District of NSW, a highly competitive market, Kate balances the BDM role, business growth and the day to day department management. She has experienced firsthand the challenges that come with chasing rent roll growth while managing a portfolio.

Dedicating a majority of her time to growing the business in the past two years, establishing herself as the marketplace Property Investment Specialist, Kate is a permanent fixture at property auctions and business networking events. Her aim is to create a “client for life through the finest of service”. www.harcourts.com.au

KATE TOWERTON

DIRECTOR OF PROPERTY

MANAGEMENT

REAL+

POWER UPSYSTEMS

SYSTEMISE FOR EFFICIENCY

Get organised

Find time

Improve service

Smart technology

Reduce stress

HERMIONE GARDINER

BUSINESS MANAGER

Hermione has been in the Real Estate Industry for almost 10 years, from Residential Property Management to Corporate Leasing, New Business and Team Management.

Her career highlights include working in the heart of London servicing some of London’s highest end clientele, managing an executive portfolio in Sydney’s Circular Quay and whilst leading the Morton & Morton new business and leasing team, the rent roll organically grew by over 10% within a 12 month period.

Fuelled by a desire to improve the industry and make life easier and more fulfilling for property management professionals and more profitable for business owners, Hermione has joined the Real+ team.

Hermione excels in areas of team training, leasing & new business development, revision and implementation of systems and procedures, and efficiencies through technology.

Her invaluable skills and passion have already assisted agents around the country to leverage learning and development to maximise their potential.

www.realplusonline.com.au

MORTON & MORTON

POWER UP VIDEO

SAY MORE WITH VIDEO

Behind and in front of the camera

Video processes

Communicating with pictures

Efficiencies with images

Quality control

Joshua joined Morton & Morton in January 2005 after completing his Diploma in Real Estate and gaining his Real Estate Licence. Starting in an entry level role in Property Management, and moving through the ranks, Joshua has gained a precise understanding on the workings of an industry which is based upon communication skills, customer service and genuine empathy. In 2010 his hard work was formally recognised when he won the annual REINSW Award of Excellence 2010 in Residential Property Management.

As the Department Head of Property Management Joshua most enjoys working on new innovations in the industry to provide superior offerings to landlords and tenants and training staff so that they can see the benefits of a long term career in Property Management. Morton & Morton have four offices in Sydney - Crows Nest, Pyrmont, Macquarie Street Sydney, and Woolloomooloo.

www.mortonandmorton.com.au

JOSHUA THOMAS

DEPARTMENT HEAD – PROPERTY

MANAGEMENT

INVESTORS EDGE

POWER UP INVESTMENT

THINK LIKE AN INVESTOR

The investor psych

Learn the language

Strategies to grow

Education unlocks doors

The property investing success plan

JARRAD MAHONDIRECTOR

Jarrad Mahon is an experienced and passionate property investor, real estate agency owner and the “Go To” for Perth property investment insights and practical strategies that work smarter in today’s market.

Over the last 6 years he has used his engineering background to build and refine WA’s most award winning property management business, with a unique investor mindset.

Jarrad thrives on helping hundreds of clients every year formulate a clear “Property Investing Success Plan” to get the best returns and avoid costly mistakes. He has learnt the hard way, by investing all around Australia using a variety of adding value strategies.

Jarrad is a regular contributor to a variety of property investment and industry magazines and has recently been named in the top 40 business owners and entrepreneurs in WA under the age of 40.

www.investorsedge.com.au

MCGRATH ESTATE

AGENTS

POWER UP LEADERSHIP






Keys to efficiency

A licensed agent with over a decade of experience in property management, Cathie is the General Manager of Property Management for ten offices in the McGrath group.

In this senior management role, Cathie is responsible for ensuring that an exceptional and uniform level of service is being provided to landlords and tenants alike across Sydney’s North Shore and Northern Beaches. She is also charged with implementing new systems and procedures across the group to more efficient business operations.

Cathie is a highly experienced business and operations manager. During her career, she has run her own agency and also worked in corporate roles including in human resources. She has a Bachelor and Graduate Diploma and is also a recipient of the prestigious Fraser Coast Ruby Award Winner in Business.

A member of various Real Estate Industry groups, Cathie describes McGrath Estate Agents as an outstanding brand and an industry leader in marketing and customer service.

www.mcgrath.com.au

CATHIE CRAMPTON

DEPARTMENT HEAD

MCGRATH ESTATE

AGENTS

POWER UP LEADERSHIP






Keys to efficiency

JAMIE BENNETT

DIRECTOR

Property Management Co-Principal and General Manager, Jamie Bennett has been a key member of the McGrath team since 2007. Possessing a passion, enthusiasm and avid devotion for real estate has seen him become a first class industry leader. Despite being in the industry for the past 13 years and with it developing a wealth of experience, Jamie understands growth requires continuous adaptation to the market and engagement in new practices.

Implementing technologies, outsourcing key functions, expanding the team and redesigning roles, has allowed Jamie to cope with continued growth and the ever changing needs of the team and the clients.

In his time, Jamie and his team have secured almost 1350 new managements, and continued to lease over 400 properties annually. Unfortunately not everything happens with precision consistency, so it’s Jamie’s role to keep everything running, even when the rent roll is being attacked by the sales team, your Property Managers are under the pump, and your partner is driving growth.

www.mcgrath.com.au

MCGRATH ESTATE

AGENTS

POWER UP LEADERSHIP






Keys to efficiency

One of the industry’s most outstanding performers, Maria Carlino has dedicated over 25 years to the Real Estate Industry with a reputation for out-of-the-box thinking and pure determination. As General Manager she heads one of the largest privately owned property management portfolio businesses in the country. Currently at approximately 4000 managements, 8 offices, 2 states and over 60 Property Managers, Maria’s business is unique.

Her expertise, systemised approach and team’s exceptional results have captured intense customer loyalty over the years. Maria’s wealth of industry knowledge, passion and experience is a key reason her team manage some of Sydney, Brisbane & Gold Coast’s most exclusive and largest property portfolios.

Leading her team by example, her dedication is infectious and enables her team flexibility and autonomy to maintain the highest levels of professional service across the group. How does a super business continue to grow whilst keeping up with a changing market and consumer? Maria has the answers, and if she doesn’t, the tenacity to find out. www.mcgrath.com.au

MARIA CARLINO

GENERAL MANAGER OF PROPERTY MANAGEMENT

MCGRATH ESTATE

AGENTS

POWER UP LEADERSHIP






Keys to efficiency

COLINRODGERS

GENERAL MANAGER

Colin’s passion, commitment and expertise has only increased throughout the 25 years he has been a part of the Real Estate Industry. As the Department Manager for one of the largest Property Management businesses in the Sutherland Shire, McGrath Cronulla, Colin navigates his way to growth whilst overseeing a team of amazing professionals, 1400+ commercial and residential properties.

During his time with McGrath, Colin has been a catalyst for change, with the purchase and integration of several rent rolls, the expansion into additional satellite offices and of course the continued advancement in technology.

Colin understands that to have a great business you need great people, and with that comes the continued training and development of his people and the industry which he supports. Previously awarded National Property Manager of the year as well as the Real Estate Institute NSW excellence award, Colin’s recognition only goes part way to conveying his success.

www.mcgrath.com.au

STARR PARTNERS

PARRAMATTA

POWER UP PROFIT

45% PROFIT AND GROWING

Key strategies to make more money

Benefits of team engagement

Building a business on a shoestring

Systemise for success

45% profit is possible

ADAM DENINADIRECTOR

Energetic, focused and highly professional, Adam Denina is a highly regarded agent and business owner across the Starr Partners group. Starting as a trainee, Adam learnt the business from the ground up, moving through the ranks, finally arriving as a business owner. A unique appreciation for the “running of a business” not a real estate office, teamed with a family approach is just part of the success.

As Director of Starr Partners Parramatta, Adam and his business partner Mark have made some aggressive decisions over the past two years, which has seen not only the bottom line improve, but ensured the end profit increased whilst continuing to maintain his amazing staff retention 10 years and counting for 100% of his Property Managers. With over 1,670 properties and enviable profit, it’s a persistence and determination with a focused, systematic approach to selling & managing real estate that have allowed Adam, Mark and the team to achieve great results.

www.starrpartners.com.au

POWER UP PROFIT







MARK HURLEY DIRECTOR

Mark started in Real Estate in 1970 as a sales cadet opening his first office in 1981. 20 years on, it was time for a change, and Mark sold his Fairfield (NSW) business. After a break of 5 months, Mark opened Starr Partners Parramatta, which he says is one of the smartest moves he has ever made.

Since opening, the office has grown from a staff of 3 to 25. Beaming with pride for his business, Mark says it’s the high quality of service his staff provide and the positive feedback he receives from clients that has been key to their business success. More recently turning attention to maximising profit with a smarter clinical business approach, taking ideas from outside the industry, has set Mark, his partner Adam and the business in a whole new direction.

44 years in Real Estate across several offices and locations, Mark has a unique insight, and continues to develop himself and the business.


STARR PARTNERS

POWER UP PROFIT

(FACILITATOR)







DOUGLAS DRISCOLL

CEO

Douglas Driscoll is CEO of Starr Partners; Australia’s most innovative real estate brand. Originally from the UK, Douglas is widely regarded as one of the industry’s pre-eminent thought-leaders, and is famed for his dynamic and pioneering approach.

Douglas’ business acumen stems from his own illustrious real estate career, where he eclipsed a number of sales records and was bestowed a number of industry accolades, including the ‘Best Estate Agent in the UK’ award.

Holding a Degree in Business & Finance, Douglas is also a highly-respected media commentator, having featured on a number of BBC and SKY television programs, in addition to regular market commentary in the Financial Review, Sydney Morning Herald and The Daily Telegraph.


STARR PARTNERS

PARRAMATTA

REALMARK

POWER UP CULTURE

BUILDING A WINNING CULTURE

People create profit

Value in values

Team building

Return on investment

Realmark insights

ANITA PERCUDANI

DIRECTOR

Anita Percudani is an exceptional leader, an inspiring woman and an innovative business force. Together with her husband John, Realmark was established in 1989 and has grown from a small consultancy to the most awarded real estate company in Western Australia. She adopted the role of Executive Director in 2006 and has developed the commercial and residential property management portfolios, growing them to several thousand.

A strong leader for women, in 2004 she established Successful Women in Business, a group that supports and inspires women in real estate and other business sectors. Anita also further developed Realmark by establishing Realmark’s Community Connect – a program that supports the work of charities in Western Australia.

Whilst her career is defined by a selection of milestone achievements, including 2012 finalist in the Telstra Business Women’s Awards for Business Innovation and 2013 Thought Leader, Australian Real Estate Awards, and of course, the culture that is the heart of the Realmark success.

www.realmark.com.au

KIRSTY TV

REACTIVATE RELATIONSHIPS

BUILD YOUR NETWORK, BUILD YOUR BUSINESS & CAREER

The power of lifetime relationships

Build strong connections quickly

Retain customers for life

Interaction not transaction

Grow your network

KIRSTY SPRAGGON

PRESENTER

Kirsty Spraggon attacks life like it’s a chocolate cake. She is the Executive Producer & Host of KirstyTV, an international speaker, author & entrepreneur based in Los Angeles. With 18 years experience in every facet of the sales industry her outstanding career saw her ranked in the top 1 percent of individuals in RE/MAX’s global network of 121,000 sales agents worldwide.

The Today Show referred to her as ‘the next Oprah’. Her online show has over 100,000 views in just over 6 months. She recently spoke at TEDx and has been tweeted by Oprah herself.

When thinking about building your business Kirsty knows it’s about focusing on the interaction rather than the transaction. She excels at building meaningful relationships that open doors not just for today but for a lifetime and works with people around the globe teaching them the techniques that work.

www.kirstytv.com

YWCA NSW

REACTIVATE FUTURE

ANNA BLIGH

FORMER QLD PREMIER & CEO OF

YWCA NSW

Anna Bligh is a widely recognised and acknowledged Australian leader. From her earliest school days and then at Queensland University, Anna Bligh displayed a burning desire to make a difference. With passion, commitment and leadership, Anna strived to make Australia a better place. Anna became a household name when she became the first female Premier of Queensland, but her legacy as a State leader will be the exceptional leadership she provided to the State, and the Nation, in the face of the tragedy of the Queensland flood and storm disasters.

Her presence and compassion for the suffering of fellow Queenslanders was a reassuring sign that help was on its way. Anna Bligh is a high achiever, a leader in the toughest of times. Anna is admired by many and respected by people across the political divide. After her battle with cancer in 2013, Anna is back and in January 2014, took on the role of CEO for YWCA NSW.

www.ywcansw.com.au

SEIZE OPPORTUNITIES FOR CHANGE

When opportunity knocks

The power of change

Find the silver lining

Perseverance and passion

Self-leadership

ROC7390_ARPM_Advert_AW_O.indd 1 15/05/14 5:25 PM

REGISTRATION OPENS 8:00am

CONFERENCE COMMENCES 8:45am

CONFERENCE FINISHES 5:00pm

SATS NETWORKING PARTY 5:00pm – 7:00pm | Zeta bar, Hilton Hotel, Sydney

PRICING

EARLY BIRD SINGLE (Ends 30th June)

$795

EARLY BIRD GROUP (Ends 30th June)

$750 (3 or more)

SINGLE REGISTRATION $895

GROUP RATE $795 (3 or more)

Ticket price includes GST. SATS Networking Party included in ticket purchase.


ARPMTICKET

OPTIONS

ARPM is brought to you by Total Real Estate Training. ABN 17 093 918 122. 191 New South Head Road. PO Box 178 Edgecliff NSW2027 Australia. For further information please contact [email protected] or telephone 1800 335 336. Conference fees and associatedtravel costs are normally tax deductible. Eligibility for tax deductions should be verified by your independent tax advisor. All conferencetickets include conference materials, refreshment breaks and buffet lunch plus access to the trade expo and cocktail party. Speakers areconfirmed at the time of printing but program is subject to change without notice. For event information and full terms and conditions ofpurchase including cancellations, refunds, transfer of tickets and group policy please visit arpm.com.au

LIKE us on Facebook for your chance to WIN in our monthly competitions!

PROPERTY MANAGEMENTBEYOND THE BASICS

COURSE

4

DELEGATE 1

Mr/Mrs/Miss/Ms

First name Surname

Position

Mobile phone

Email address

DELEGATE 2

Mr/Mrs/Miss/Ms

First name Surname

Position

Mobile phone

Email address

DELEGATE 3

Mr/Mrs/Miss/Ms

First name Surname

Position

Mobile phone

Email address

DELEGATE 4

Mr/Mrs/Miss/Ms

First name Surname

Position

Mobile phone

Email address


ARPM

Book now online at arpm14.com.au, phone 1800 335 336or complete this form. 3+ delegates required for group discounts

ARPM 2014 REGISTRATION TYPE

Single ticket Group booking

Booking date

BOOKING MADE BY

Mr/Mrs/Miss/Ms

First name Surname

Position

Company name

Company street address

Company suburb State

Postcode Country

Business phone Mobile phone

Email address

PAYMENT DETAILS

AMEX VISA MASTERCARD Card no.

Card holder’s name

Expiry date CCV*

Card holder’s signature

ONLINE PAYMENT

Macquarie Bank SydneyBSB 182 222Account number 2475 05241

BOOK NOW

*Your CCV (credit card verification number) is the last 3 digits on the back of your card. For AMEX use the 4 digit number on the front of the card

Please send payment confirmation to [email protected] fax +612 9386 3344. Your booking will be processedupon receipt of payment.

YOUZETA BAR

HILTON HOTEL SYDNEY

FUN5.00PM - 7.00PM

3 AUGUST 2014

SATSNETWORKING

PARTY

^ Subject to Macquarie’s credit criteria and usual due diligence processes. This information has been prepared by Macquarie Bank Limited ABN 46 008 583 542 AFSL & Australian Credit Licence 237502 (“Macquarie”) for general discussion purposes only, without taking into account your personal objectives, financial situation or needs. Before acting on this information, you must consider its appropriateness having regard to your own objectives, financial situation and needs. You should obtain a Product Disclosure Statement (PDS) available from us and consider that PDS before making any decision about whether to acquire that particular financial product. The information provided is not intended to replace or serve as a substitute for any accounting, tax or other professional advice, consultation or service.

Macquarie’s specialist banking solutions for the residential real estate industry focus on efficiency, freeing you from the day-to-day burden of administration, and giving you back time to focus on your business and your clients.

We offer market-leading payments technology and customised banking solutions to help make life simpler for you, your team and your clients, and to support your business goals – whether you’re focused on organic growth, acquisition or succession planning.

At Macquarie, we know that time and cash flow management are essential when running a successful and growing real estate business.

If you would like to find out more about how Macquarie can support you to take your business further, call us and be connected with one of our real estate banking specialists in your region. Call 1800 441 736 or visit macquarie.com.au/realestate

Business banking tailored for you

Residential real estate

“ONE FINDS LIMITS

BY PUSHING THEM”

HERBERTSIMON

you - tret · throughout sydney, north coast, central coast, southern highlands, south coast,...

Documents