you got the job!!!. now how do we keep it? be dependable exhibit your skills show initiative accept...

YOU GOT THE JOB!!!

Now how do we keep it?

• Be dependable• Exhibit your skills• Show initiative• Accept correction and advice• Meld to the current team• Don’t give up

Now how do we keep it?

• The two primary reasons that people are not kept on a job are:

– Ability to get along with coworkers

– Attendance/Punctuality (p82-90)

Successful Employees

• Do their work well• Set priorities• Work well under pressure• Solve problems• Make decisions• Work well with others• Communicate with others• Know how to learn


• 87.5% of employees keep their positions because of these qualities

• Only 12.5% of employees keep their positions because of their SKILLS

• WHY?


• Most employers have training programs in place to teach their employees the essential skills needed in the workplace

• It is a lot harder for employees to teach people how to have a good work ethic. This is something you need to develop on your own.

• What can motivate you to do this?

Fears of Employers• Employees will:

– Show no pride in their work– Show no pride in their appearance– Be conceited, rude, antagonistic, arrogant, pushy, or moody– Embezzle, lie, cheat, or steal– Not persevere, and will quit or walk out when they are really needed– Take too long to train– Lack motivation– Demonstrate poor work ethic (slack off, need someone to constantly check up on

them, do little or sloppy work)– Be chronic complainers who tend to blame others for their mistakes– Frequently call in sick, arrive late, leave early, refuse overtime, and constantly ask

for raises– Do or say something to disgrace or embarrass the company, the department, the

manager, or fellow employees

Key Components to Job Retention

• Communication– We need to be able to communicate effectively

and confidently with our supervisors, coworkers, and customers.

– Includes listening attentively, choosing words carefully, expressing themselves clearly, paying attention to their non-verbal communication

– We will look at the topic of communication later


• Assertiveness– Learning to respond to work situations assertively

rather than passively or aggressively – Speak up when there is a problem– Ask relevant questions– Request assistance when needed


• Performance– Clarify our specific goals and objectives– Use our time wisely– Use feedback in order to improve– Aspire to some form of progress every day


• Attitude– Come to work every day with a positive attitude– Be aware of choices in your thinking so that you

can see the big picture in a situation rather than to react to the emotions of the moment

– Speaks volumes about your character


• Work Habits– Basic work requirements are not always basic– Unfortunately, good work habits in today’s society

are becoming harder and harder to find– They include getting to work on time, maintaining

good hygiene, calling in when sick, and expressing emotions appropriately

Lets look at Work Habits in more detail

8 “Common Sense” Work Habits

• 1) Declare war on clutter– Employees lose valuable time each day searching

for information that they should have at their fingertips

– Establishing and maintaining a functional filing system takes little effort and brings lasting results


• 2) Prioritize Daily Tasks– Don’t get bogged down in ‘busy work’– Don’t do the easy tasks first. Usually these are less

important– Take a few minutes at the end of each day to make

a list of what needs to be done the next day in order of importance

– EAT THAT FROG!!!


• 3) Be Punctual– Be committed to showing up to work on time– Allow sufficient time to make the daily commute– Take into account adverse weather, traffic

backups, bus schedules, etc– For any organization, Time is Money


• 4) Do not monopolize your coworkers– There are countless occasions throughout the work day

when you must speak to coworkers about business– These encounters can range from brief calls or office

visits, to more formal meetings– When you go into these encounters unprepared, we

often spend too much time saying what we mean– We also want to avoid engaging in too much personal

conversation. This is wasting time and time is money


• 5) Do not let your coworkers monopolize you– Be courteous to your coworkers legitimate

inquiries– Respond to their requests for assistance– Keep in mind that you have your own work that

needs to get done so you may have to politely ask them to leave


• 6) Plan your break time– Try to schedule your breaks at appropriate intervals, or

when you know the company is having a ‘down time’– It is normal to take one break in the morning and one in

the afternoon, but check with the company to see what the protocol is

– Leaving our area to use the restroom is our right as employees, but we don’t want to abuse this. Also, some companies have protocols in place regarding bathroom breaks due to production requirements. Make sure you follow these procedures


• 7) Show consideration– Don’t distract your coworkers with loud music,

personal phone calls, or inappropriate language or clothing

– If you do anything to make the work environment unpleasant, you are considered a liability to the organization


• 8) Show your professional face– This will become a habit the longer you are in the

work force– It is important to focus on these work habits so

that they become natural– But mastering strong work habits takes time and

dedication

What is Professionalism?What do you think it is?

Professionalism is acting in a way that shows that you can do your job.

Why is Professionalism Important?Professionalism is about establishing a

trust that you are capable of doing your job well.

Consider what people may think about:

• A construction worker who is texting on the job.• A waiter who has dirty hair and wrinkled clothes.• A sales representative who speaks disrespectfully to

her boss.

How do You know if You are being professional?

Ask yourself two questions:

1) Does my action reflect the idea that I am serious about my work?

2) Am I showing respect for all involved? Would my actions affect anyone negatively?

Professional or Not?1. An employee is taking notes during a meeting.2. A manager is gossiping to her employees about an employee that she just

fired.3. A job candidate is wearing jeans and a wrinkled t-shirt to a job interview.4. An office worker leaves the coffee pot empty and leaves his sugar packets

all over the table.5. A cashier at a grocery store swears when he realizes that he accidently

gave a customer the wrong change.6. A waiter makes a mistake and forgets to charge a customer for extra

drinks, causing the restaurant to lose money. He lies to his supervisor and says that the customer never ordered extra drinks.

7. A graphic designer is listening to loud music because it helps him to be creative.

8. An employee notices that no one has swept the floors this week. Though it is not in his job description, he sweeps the floors.

9. A construction worker quietly checks her text messages during a meeting.10. A banker wears a lot of a pleasant smelling perfume.

Bad Day? Don’t Care!

“I work with this man named Bob who is going through a difficult time. I feel bad for him, but I also can’t help feeling really annoyed with him. He always wants to tell me about the problems he is having with his girlfriend and his financial troubles. This takes up a lot of time out of my day, and it’s hard to get my work done with him around! Whenever I see him approaching my desk, I just want to run and hide. I don’t want to be rude, but I want to be able to get my work done. What do I do?”

Bad Day? Don’t Care!“I had a terrible morning. My car wouldn’t start, so I had to get a boost from my neighbour. By the time it would start, I was late, so I was speeding on the highway. I got pulled over and I got a ticket, making me even later! When I got to work, I was so frustrated that I wanted to talk to someone about it. I started telling my co-worker, and my boss comes in and says, ‘Stop talking, I don’t care how bad your morning was. I’m paying you to work, not whine.’ I have never taken time to talk about my personal life before. He is totally out of line.”

Growth

Personal growth can come from working. Your life is made up of many different experiences. Your collective work experiences will make you an individual employee with a unique set of skills, experiences, and knowledge. Make the most of these experiences. Be the best that you can be!

Always take on an opportunity for growth and for learning, even if you did not anticipate it. This may require you to be adaptable.

Adaptability

What is adaptability? Being able to change to fit the situation.

Why is adaptability important in the workplace?Employers want employees who can complete any challenge, and who can keep up with the changing workplace.

What does adaptability look like in the workplace?

• Willingness to accept company policies.• Willingness to learn new information.• Willingness to learn new procedures or ways of doing

things.• Willingness to adjust your schedule.• Willingness to take on different tasks.• Willingness to work with new people.• Willingness to go beyond your comfort zone.• Willingness to accept new ideas.• Willingness to handle more responsibilities/tasks.

What Does Adaptability Sounds Like in the Workplace?

Which of the following are statements that an adaptable employee would make?

1) “Of course I will learn all about this new program.”2) “Yes, I will be going to that meeting, even though I just found out about it

today.”3) “No, I have not finished that report yet because it is not on my to-do list

today.”4) “I know nothing about this particular building material, but I will read up

on it and let you know what I think tomorrow.”5) “I can’t go to that meeting. It goes until 5:30 and I am done at 5.”6) “But, we have always done it this way, so I will do it this way.”7) “I like to work by myself only.”8) “I like to work in a team only.”9) “Our email is down for the day? No problem, I guess I’ll just be making

many phone calls.”10) “I am excited to work with her because I have never worked with her

before.”

When you are adaptable, you judge each situation individually, and accept change and challenge, even if it does not fit in with your

preconceptions.

hmmm

But what if I fail?J. K. Rowling: Rowling (author of the Harry Potter series): Lived on welfare for years before selling her famous series. It took a lot of hard work to become the wealthy, successful woman she is now.

Walt Disney (founder of Disney): Walt Disney was fired from one job for not having enough imagination. He started a number of businesses that failed and went bankrupt. He did not give up, and continued to work hard.

Harland David Sanders (founder of KFC): His chicken was rejected over 1000 times before being accepted. He had to be very persistent to become successful.

Michael Jordan (famous basketball player): Was cut from his high school basketball team. He had to be determined to not let that discourage him in order to become a successful player.

www.youtube.com/watch?v=zLYECIjmnQs

http://www.youtube.com/watch?v=zLYECIjmnQs

But working hard is hard!

Yes. Sometimes it is.

How do you deal with working when it gets too difficult?

Your thoughts can have a big effect on how hard your work may appear to be.

Positive thoughts can bring positive results!

What would you rather hear when you are working hard on something?

• “This is going to take forever!”• “This is way too hard.”• “We’re doing a great job!”• “I’m so tired.”• “I don’t know how we’re going to finish.”• “This is going to be hard, but we can totally do it!”• “I always hate doing tasks like this.”• “I can always learn from doing a task like this.”

Common reasons for giving up: 1. The job is too boring.2. The job is too difficult.3. I dislike the people I work with.4. I dislike the job.

What would you say to motivate someone who was going to give up?

AccountabilityWhat is accountability?

Accountability is taking responsibility for what you have done and what you need to do.

In the workplace, you must take responsibility for the work that you do, both good and bad.

Take ownership of a task. Be proud of your work!

Accountability

Marcus was responsible for completing a project. He had only 3 days to complete this time-consuming project, so he asked his co-worker, Jenny, if she could help. Jenny (being the adaptable employee that she is) agreed to help Marcus out. She did one section of the report, and Marcus completed the rest. Marcus handed the report in, but did not tell his boss that he had help. When their boss read over the report, she commented that Jenny’s part had many errors. She also commented that Jenny’s part had many outstanding points. Marcus was angry that Jenny could have done the work poorly. Jenny was angry that Marcus had the nerve to criticise her work after she took time out of her day to help him, and that he did not tell their boss that she helped him and the outstanding parts were hers.

Accountable people show a commitment:

• To their work – they finish everything they start and they finish it well!

• To their jobs – they take their jobs seriously and work hard

• To their employers – they are loyal and respectful to their employers

• To themselves – they are committed to bettering themselves and reaching their goals.

Which of the following are acceptable cell phone behaviours?

a) You bring your phone to work, but keep it on vibrate. You don’t take any calls or answer any messages during your work time.

b) You bring your phone to work and answer calls as they come in. They only take a minute anyway.

c) You bring your phone to work, but you keep it on vibrate and answer no calls. Instead, you text quickly and silently.

d) No cell phones at work for personal use. Period.

Cell PhonesIf you are not using your phone for

work related tasks, it does NOT belong in the workplace.

WHY?

The phone rings……you don’t answer, hoping someone else will.

This is not acceptable in a workplace.

So what do you do if the phone rings?

Some Examples of Phone Etiquette

First Impressions• People naturally make judgements about

everything they see to help them to make more sense of the world. This means that many people make judgements about other people without knowing them.

• How can we make sure that we make a good, professional first impression?

Introductions

1. Smile! 2. Eye-contact

3. Firm handshake

4. State your name

5. “Nice to meet you”

Professional AttireCan affect the first impression.

General rules:• Clean, unwrinkled, proper-fitting

clothes.• Dress pants/skirt – no jeans.• Clothes must not be too revealing.• No running shoes or casual

sandals/flip flops.• Skirts should not be shorter than just

above the knee.

If you are unsure, always ask!

Every job has its own dress code.

Your boss had told you to show up to work 10 minutes before your shift everyday, which starts at 9:00. You are not getting paid for these extra 10 minutes, so you feel like he shouldn’t ask this of you. What do you do?

a) Show up 10 minutes early everyday with a smile.

b) Come in right at 9:00. He can’t make you work when you’re not getting paid.

c) Show up 10 minutes early for your shift and tell your boss that you are not happy about it.

d) Other.

Work Time according to the ESA

• It is necessary to determine what counts as work time . Generally, work is considered to be performed when the employee is actually working .

• An Employee is not considered to be working if they are:• eating;• sleeping; or • engaging in private affairs or pursuits. • Preparing for work, taking off a jacket, putting on a uniform,

stowing personal items, and other tasks performed to be ready for work are considered private affairs. Therefore, an employer can ask you to come to work early so that you complete these tasks before your work shift starts.

You wake up one day with a headache.

a) You call your boss and tell her that you will not be coming in today because you are sick.

b) You don’t go to work. Your boss will call you if she wants to know where you are.

c) You call your boss and tell her that you will be late because of your headache.

d) You take some medication and go to work. It will take much more than a headache to keep you away!

e) You show up to work late because you want to go to the clinic.

It’s important to know

• Employment standards for sick leave only apply to companies that employ 50 or more employees.

• It is standard practice to require that employees call in before their shift begins. Remember the earlier the call is made the better for your co-workers who may be called in to cover you, and for your employer , who has to make arrangements to cover your absence.

Be prepared for everything so you can be on time

• If you drive or have somebody drive you follow the same principles

• Google the directions from your home to your work so you know how long the drive takes under perfect conditions

• Add extra time to that time for traffic • Add even more time for weather• Remember buying coffee, stopping at a store, or

going to an ATM take time to so budget for that.

Let’s Practice

• You have to arrive the New York Fries at Tecumseh Mall by 8:45

• It takes you 10 minutes to walk through the mall from your parking spot

• Google Directions predicts the drive is 25 minutes• It’s snowing and you have to stop at Tim Horton’s

for a coffee• If it takes you 45 minutes to get ready when

should you get up?

Be prepared for everything so you can be on time

• Set the alarm on your fully charged phone and/or buy an alarm that has a battery back up

• Always have your lunch and clothes prepared the night before your shift or wake up sufficiently early to accommodate the extra task

• Properly preparing to be at work on time reduces stress on you and reduces your risks for accidents or speeding tickets

• Being late is never ok, because it negatively effects your co-workers, your employer and their bottom line.

List 5 things that you WILL do to become more professional.

List 5 things you will AVOID doing in order to become more professional.

Getting a Promotion!

• Always do your best on your present job• Do a little more than is expected of you and

do it cheerfully• Be helpful to coworkers


• Be nice to everyone. If you get along with your coworkers, your supervisors will notice and take this into consideration


• Don’t let your emotions rule your work life. • Leave your personal problems at home• Be business-like and professional. Keep out of

workplace “controversy”• Before quarreling with a supervisor or

coworker, ask yourself whether it is really to your advantage in the LONG RUN


• Learn everything you can about your present job, the job you want to advance to, and the company in general

• Volunteer for extra duties• Take classes that would help you do your

present job better and/or advance to the next job


• Let your supervisor know that you are interested in advancing

• When you know there is going to be a vacancy for which you are qualified, ask to be considered for it

• Make it clear that you are not dissatisfied with your present job, but that you want to move and grow with the company


• No job should be considered a ‘dead-end job’• Every place of employment has room to grow.

Who is the owner?• The file clerk may become the private secretary.

The assembly-line worker may become the CEO. The dishwasher may own his own restaurant.

• At the very least, a good job performance with your current employer helps to establish your future references.


• When you accept a job position, do it with the idea of giving it a fair chance

• Stay with it for at least a year.• During that time, you will have had time to

learn the job, to sell yourself to the people in charge, and to establish a good work reference for the future

you got the job!!!. now how do we keep it? be dependable exhibit your skills show initiative accept...

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