yolande maury laboratoire geriico, lille 3 artois university/ iufm (france) concepts and tools for...

INFORMATION AND KNOWLEDGE MANAGEMENT IN LIBRARIES:

THE REFERENCE TEXTS IN QUESTION

Yolande MauryLaboratoire GERIICO, Lille 3

Artois University/ IUFM (France)

Concepts and Tools for Knowledge Management (KM) 2nd International Symposium ISKO-Maghreb 2012

Hammamet (Tunisia), November 3d. and 4th., 2012.

INFORMATION AND KNOWLEDGE MANAGEMENT IN LIBRARIES

Purpose of this communication

- to study information and knowledge management through the reference texts:

= how these texts situate the library, between traditional capitalisation role and more dynamic management modes;

= what library culture is given to see? ;

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Reference texts as research objects

- social discours, communication acts - contribution to the definition of library missions : . organisational dimension, principles for action; . engagement discours, projection in the future; . necessary adaptation to the technical and social evolutions . common frame, but no normative value

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Outline

- centralised approach vs knowledge management approach;

- articulation between memory work and dynamic capitalisation modes;

- « living production » and knowledge valorisation;

- library as learning space, social space;

- competencies of information professionals ;

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Centralised approach vs knowledge management approach

- imperatives, rules as help documents for ongoing and improving services (structuration needs), repears for action vs ideal library ;

- articulation global/local : . necessary adaptation to the context; . focus on social construction of the sense (knowledge in the practices); . « community », a keyword : social context of i interactions,

participation wayd, shared repertory (Wenger et al., 2002)



Articulation between memory work and dynamic capitalisation modes

- IDC approach : continuum information-documentation- knowledge (J. Michel, 2004) . beyond information (information accumulation); . memory work, response to community’ needs; . « repartie » approach: communication and sharing logic;

- library as human oganization (among three resources: technologies, process, actors ; Petrides et al,, 2003 ) : creation, innovation, interactions, « brassage » place to « make society » // actors’ point of view



« living production » and knowledge valorisation;- library, a « living force » . services and information in permanent evolution; . evolutive actors’ needs;

- innovation catalyseur: development strategies, flux and sharing dynamics . access and just in time; . permanence and interoperability;

- an hybrid model, looking for a balance: printed and digital resources, on line and on place;



The library, learning space and social space: - more than an information depository , an inclusive role . daily survie, alphabetization; . economic development, leisure, culture; . living together;

- information transmission space: learning and teaching; . a way of lower (réduire ) the numeric gap: comprehension keys for information and knowledge;

. pleasure, creation, imagination; . space of « déploiement » (Michel, 2004) : transversality, citizenship, vulgarization



The competencies for the information professionals - go-between information and people ? users

. flexibility, adaptation to evolutive needs; . permanent education;

- management competencies

. management techniques; . information traitment;

- inter-personal, social competencies . positive communication with people; . comprehension of users’needs; cooperation with community . comprehension of cultural diversity

- pedagogy, didactics



Tentative conclusion

- dynamic image of the library

. favorisant les synergies

. organized selon the the context .

- ethic considerations

. moral code in the relations to the public, impartialité

. public confident in the librarians


INFORMATION AND KNOWLEDGE MANAGEMENT IN LIBRARIES References Aharony, Noa (2011). Librarian’s attitudes toward Knowledge Management.

College research Libraries, march 2011, vol. 72, n° 2, p. 111-126. Ajay Kumar, Sharma (2010). Knowledge Management and New Generation of

Libraries Information Services: A concepts. International Journal of Library and Information Science, mars 2010, vol. 1, n° 2, p. 24-30.

Bennett, Scott (2005). Library as Place: Rethinking Role, Rethinking Space. Council on library and information Resources, Washington.

Beyou, Claire (2003). Manager les connaissances. Paris : Liaisons, 2003. Bouthillier, France, Shearer, Kathleen (2005). Understanding Knowledge

Management and Information Management: Review of Empirical Evidence. In: Maceviciute, Elena, Wilson, Tom. Introducing Information Management: Information Research Reader. London: Facet Publishing, 2005, p. 139-150.

Choo, Chun Wei (2006). The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions. Second Edition. New York: Oxford University Press, 2006.

Davenport, Nancy (2006). Place as library ? Educause Review, vol. 41, n° 1, p. 12-13.

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Dudezert, Aurélie (2012). De la connaissance comme ressource clef à « l’organisation 2.0 ». Documentaliste-Sciences de l'Information, vol. 49, n° 2, p. 26-28. (Dossier Knowledge management)

Ferchaud, Bernadette (2001). De la gestion de l’information à la gestion des connaissances. Documentaliste-Sciences de l'Information, vol. 38, n° 1, p. 43-45.

Ganascia, Jean-Gabriel (1996). Les sciences cognitives. Flammarion. Lahary, Dominique (2009). Les nouvelles missions des bibliothèques : projet, publics,

partenaires ? Lyon, Médiat pour CNFPT. http://www.lahary.fr/pro/2009/lahary-chartesetmanifestes.ppt

Lee, Hwa-Wei. (2005). Knowledge management and the Role of Libraries. Chinese Librarianship: an Electronic International Journal (CLIEJ), juin 2005, n° 19.

Maponya, Pearl M. (2004). Knowledge management practices in academic libraries: a case study of the University of Natal, Pietermaritzburg Libraries. Information Studies Programme, School of Human and Social Studies, University of KwaZulu-Natal, Pietermaritzburg, South Africa, 2004.

Michel, Jean (2004). Enjeux, concepts-clés et pratiques de la gestion des connaissances. Le rôle des documentalistes dans la construction et la consolidation des savoirs collectifs. In : Les Rencontres 2004 des Professionnels de l'IST, Journées de formation des documentalistes de la Recherche. Nancy - Palais des Congrès - 15, 16 et 17juin 2004. INIST-CNRS, p. 13-31.

Michel, Jean (2001). Le Knowledge Management, entre effet mode et (re)invention de la roue… Documentaliste-Sciences de l’information, 2001, vol. 38, n°3-4, p. 176-186. ISKO-Maghreb 2012,, Hammamet

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INFORMATION AND KNOWLEDGE MANAGEMENT IN LIBRARIES Nonaka, Ikujiro, Takeuchi, Hirotaka. (1995). The knowledge-creating company, New

York: Oxford University Press, 1995. Petrides, Lisa A., Nodine, Thad R (2003). Knowledge management in education:

defining the landscape. Institute for the Study of Knowledge Management in Education, 2003. http://iskme.path.net/kmeducation.pdf

Poissenot, Claude (2012). La charte du CSB en questions. BBF, n° 1, p. 52-55. Disponible en ligne : http://bbf.enssib.fr/consulter/bbf-2012-01-0052-009/

Shanhong, Tang (2000). Gestion de connaissances dans les bibliothèques au 21ème siècle. Jerusalem, 66th IFLA Council an General Conference.

Southon, Gray; Todd; Ross J. (2001). Library and information professionals and knowledge management: conceptions, challenges and conflicts. Australian Library Journal, 2001, vol. 50, n° 3.

Todd, Ross J., Southon, Gray.(2001) Educating for a knowledge management future: Perceptions of library and information professionals. Australian Library Journal, 2001, vol. 50, n° 4.

Wenger, Etienne, McDermott, Richard, et al. (2002). Cultivating communities of practice: a guide to managing knowledge. Boston: Harvard Business School Press, 2002.

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