y combinator startup class #19 : sales and marketing 1/2

15
Sales & Marketing $0-1 Million Tyler Bosmeny

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Page 1: Y Combinator Startup Class #19 : Sales and Marketing 1/2

Sales & Marketing $0-1 MillionTyler Bosmeny

Page 2: Y Combinator Startup Class #19 : Sales and Marketing 1/2

What is Sales?• #1 Goal = Get People to a Yes or a No

• “I’ll give you a maybe without even

• Impossibly charming • Well connected • Perfect lines • Incredible golfers

“We’ll just work on the product and then hire the salespeople”

The Mystique

Page 3: Y Combinator Startup Class #19 : Sales and Marketing 1/2

The Reality• …It’s You

• “Build or sell - nothing else matters”

• Pick a founder to own this

• Founder passion trumps sales experience!

Page 4: Y Combinator Startup Class #19 : Sales and Marketing 1/2

The Almighty Funnel

1. Prospecting2. Conversations

4. Revenue / Promised Land3. Closing

Page 5: Y Combinator Startup Class #19 : Sales and Marketing 1/2

The Mission• Find the innovators (2.5%)

• It’s a numbers game!

• Reach out to >100 companies

• Top 3 methods:

• Your network / conferences /

cold emails

Page 6: Y Combinator Startup Class #19 : Sales and Marketing 1/2

Conferences

Page 7: Y Combinator Startup Class #19 : Sales and Marketing 1/2

Conferences!

Page 8: Y Combinator Startup Class #19 : Sales and Marketing 1/2

Cold EmailJohn – my name is Tyler and I’m the CEO of Clever. My company has developed new technology that reduces the time spent doing SIS integrations by 80%.

I figured this might be of interest to you given the new middle school reading software Scholastic just released.

I’d love to get your feedback even if you’re not in the market for this right now. Do you have 20 minutes this week? It looks like I’m open Tuesday at 1 or 2pm ET if either may work.

Tyler

Page 9: Y Combinator Startup Class #19 : Sales and Marketing 1/2

Once You’re On the Phone

Them 20%

You 80%

Them 70%

You 30%

What You’ll Naturally Do How to Win Deals

Page 10: Y Combinator Startup Class #19 : Sales and Marketing 1/2

Religious Follow Upintroduced met in person email (no response) email (no response) email schedule a call have a call email (no response) email (no response) email

schedule next call pricing call #1 pricing call #2 send a quote answer ? via email send contract send references send financials email (no response) email

redlines #1 redlines #2 redlines #3 redlines #4 call with ceo redlines #5 agree “we’re close” execute contract

Page 11: Y Combinator Startup Class #19 : Sales and Marketing 1/2

• Final step is to send them an agreement.

• YC has open sourced their template!

• Don’t quibble over minor points.

Closing Traps: Redlines

Page 12: Y Combinator Startup Class #19 : Sales and Marketing 1/2

• Usually a polite pass.

• Building it will not get you the sale!

• Either:

• Sign a conditional agreement, or

• Wait to hear demand from more customers

Closing Traps: 1 More Feature

Page 13: Y Combinator Startup Class #19 : Sales and Marketing 1/2

• Early on you need commitment, validation, and revenue

• “Free trial” gets you none of these

• Instead: Offer a 30 day cancellation period on an annual contract

Closing Traps: Free Trials

Page 14: Y Combinator Startup Class #19 : Sales and Marketing 1/2

• 5 ways to build a big business

• Flea / Mice / Rabbits – Marketing

• Deer – Inside Sales

• Elephants - Field Sales

Looking Forward

k k k k k

Source: Christoph Janz