xerox photo connector user guide oct...

October 2009

Xerox® Photo Connector User Guide

©2009 Xerox Corporation. All rights reserved. Xerox, the sphere of connectivity design are trademarks of Xerox Corporation in the United States and/or other countries.

Printed in the United States of America.

Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in subsequent editions.

Document Version: 1.0 (October 2009).

User Guide iii

Table of Contents Getting Started ......................................................................................................1

Welcome ................................................................................................................................................... 1 Photo Automation with Xerox Printers .......................................................................... 1

Operational Model ............................................................................................................................... 2 Site Configuration requirements................................................................................................... 3

Printer / Controller Compatibility Chart ........................................................................ 3 1 Install and Configure..................................................................................5

Install Xerox Photo Connector Application.............................................................................. 5 Install --- Xerox Photo Connector ....................................................................................... 5

Configuration ......................................................................................................................................... 6 Enable Connectivity to PDF location .............................................................................. 6 Configure Printer for optimal Image Quality ............................................................. 6 Configure virtual printers in Printer Registration ...................................................... 6 Configure Xerox Photo Connector application .......................................................... 9

2 Production ................................................................................................... 13 Paper Stock Programming ................................................................................................ 13 Status Icon ............................................................................................................................... 13 Paper Stock Programming ................................................................................................ 14

Phaser 7760 Job Separator Page............................................................................................... 16 Hints & tips ........................................................................................................................................... 17

Customization......................................................................................................................... 17 Error Reports ............................................................................................................................ 17 Prevent Printing of unmapped Products.................................................................... 17 Custom Job Separator Page (Phaser 7760 only) ................................................... 18 Phaser 7760 ............................................................................................................................. 19

3 Troubleshooting ........................................................................................ 21 System Logs ............................................................................................................................. 21 Error Handling by Xerox Photo Connector ................................................................ 21 Error Handling Behavior Matrix...................................................................................... 22 CSV reference to PDF location and connection to the PDF location ........... 23

Xerox Photo Connector --- Configuration Checklist ............................................................ 24

User Guide 1

Getting Started

Welcome Welcome to the User Guide for the Xerox Photo Connector. This guide describes the function of the Xerox Photo Connector and will explain how to install, configure and troubleshoot the application.

Photo Automation with Xerox Printers Xerox provides Photo Creation Software Applications a mechanism to automate submission of printable Photo products to Xerox printers with EFI Fiery Controllers or the Xerox Phaser 7760. The Xerox Photo Connector is a standalone application that runs on a Windows platform. It enables Photo Creation Applications to automatically submit print-ready PDF files to a Xerox printer. The Xerox Photo Connector will route each photo product to a Xerox printer. At print time, the photo product will have the proper job programming for paper stock (e.g., weight, size, or plex) and image processing for that item. There is a photo product list for each Xerox printer supported. For EFI Fiery controlled printers, the Xerox Photo Connector submits each PDF to the printer using a Xerox job ticket that automatically sets the proper job programming. For Phaser 7760 printers, the Photo Connector appends job programming to the PDF then submits the file to the Phaser 7760. The connector determines which job programming to use by referencing the Product Code (from the CSV) in a configuration file (Product mapping). The Xerox Photo Connector supports an assortment of common photo products. The specific products supported vary based on the capabilities of each printer/controller. Product lists are included for each of the following printers. Phaser 7760 EFI Fiery controllers for: • DC242/252/260 (Integrated Fiery or External Fiery) • Xerox 700 (Integrated Fiery or External Fiery) • DC5000/7000/7000AP/7002/8000/8000AP/8002 • iGen3 • iGen4

Getting Started Xerox® Photo Connector

2 User Guide

Operational Model The Photo Creation Application software will create 2 documents: an Order file and a PDF. The Order file must be a text CSV (comma separated value) file that contains information about the photo product to be printed: Product Code, quantity, file location, etc. The PDF is the print-ready file of the product that the customer created using the Photo Creation Application software.

csv

pdf

Xerox PhotoConnector

Photo Connector Application • Receives CSV and interrogates it• Retrieves PDF per location in CSV• Prepends Job Programming information to

PDF per mapping file in Photo Connector• Submits PDF to print queue Process and Print

the PDF

Photo Creation App:• Writes PDF to

network accessible location

• Writes CSV to Photo Connector hot folder

push

pull

Fiery Controller

Xerox® Photo Connector Getting Started

User Guide 3

Site Configuration requirements The components required to use the Xerox Photo Connector are: 1. Photo Product Creation Application administrative, back office or storefront software that

has successfully integrated their application with the Xerox Photo Connector via the Xerox Photo SDK v2.2.

2. PC running Windows XP Service Pack 3 for the Xerox Photo Connector to be installed on (ideally the same PC platform as the Photo Product Creation Application)

3. A supported Xerox printer/controller.

Printer / Controller Compatibility Chart The table below indicates the Printer / Controller configurations supported. The Xerox Photo Connector supports EFI Fiery controllers and the Phaser 7760. Please note the software versions and required patches.

Printer Controllers

External Fiery EX260 2.0

FreeFlow Enablement patch: 1-WHNCX

DocuColor 242/252/260 Digital Color Printer/Copier

Integrated Fiery Color Server 2.0

FreeFlow Enablement patch: 1-13LK3J

Xerox EX Print Server 1.5

FreeFlow Enablement patch: 1-12RHJ1

Xerox 700 Digital Color Press

Integrated Fiery Color Server 2.0

FreeFlow Enablement patch: 1-13R6ES

DocuColor 5000/7000/7000AP/7002/ 8000/8000AP/8002 Digital Press

Fiery EXPx000 x.0 IPP

FreeFlow Enablement patch TBD

Xerox iGen3 Digital Press (with Automated Color Quality Suite)

Fiery iGen3 Q5000/Q5500/QC100 4.0 IPP

FreeFlow Enablement patch TBD

Xerox iGen4 Digital Press Xerox EX Print Server 1.0

FreeFlow Enablement patch: 1-1301PH

Phaser 7760 OS 5.68 / PS 5.1.0 / Eng 3.2.2 / Net 40.34.03.13.2009

Adobe PostScript version 3016.101

User Guide 5

11 Install and Configure

The following information describes the steps necessary to install the software and prepare the system.

Install Xerox Photo Connector Application Install – Xerox Photo Connector

Verify that the system you are installing on is a PC running Windows XP Service Pack 3.

Place the installer file on your desktop (or any folder on your machine) and Double-Click (to Run).

The Xerox Photo Connector application requires Microsoft .NET Framework to run. If the following screen displays, download and install the requested software from the Microsoft site and follow the instructions.

Install and Configure Xerox® Photo Connector

6 User Guide

The Xerox Photo Connector installer has two sections. The first will complete quickly and a window titled, XPC Installer, will remain. The last line of text will say ‘‘Please Be Patient.....’’. At this point it is beginning the second section; this may take up to 15 minutes. The end user license agreement must be accepted in order to complete the install.

Upon completion, this installation will require a reboot.

Configuration This section describes the behavior of the connector and the steps to configure the Photo Connector: • Enable Connectivity to PDF location • Configure Printer for optimal Image Quality • Configure virtual printers in Printer Registration • Configure Xerox Photo Connector application

Enable Connectivity to PDF location Integration between the Photo Creation Application software and the Xerox Photo Connector consists of providing the Photo Connector access to the product PDF and saving of the Order CSV to the Photo Connector hot folder. To ensure the most stable connectivity, it is recommended that the Xerox Photo Connector be installed on the same platform as the administrative/back office/storefront of the Photo Creation software. 1. Enable the Xerox Photo Connector access to the Product PDF. This will allow

consistent access to the Product PDFs. 2. Share (Windows sharing) the location where PDFs are stored so that the Xerox

Photo Connector has read access to them. 3. Ensure the Photo Creation Application software has write access to the Photo

Connector Hot Folder. This is not an issue if the Xerox Photo Connector is installed on the same PC that the Photo Creation Application Administration software is on.

Configure Printer for optimal Image Quality On EFI Fiery controllers, the virtual printer queue that will be used for Photo Products should be set to ‘‘High Quality’’ to obtain the best results when printing. Not required for Phaser 7760 as this will be set automatically in the job programming.

Configure virtual printers in Printer Registration The printer controller to be used by the Xerox Photo Connector must be set up in Printer Registration (part of the application install) prior to using the Connector. The customer will need to configure only one virtual printer queue. Start Programs Xerox FreeFlow Printer Administration Printer Registration

Xerox® Photo Connector Install and Configure

User Guide 7

Add Printer Wizard:

Screen 1: Printer Name or IP Address: <your printer’s IP address> For EFI Fiery controllers, click the ‘‘Identify Configuration’’ button to automatically populate the Printer Model and Controller/Server Type pull-down menus. For Phaser 7760, select Generic LPR for both pull-down menus. Confirm that they are selected properly per the following table:

Model Controller/Server Type Custom Name

DocuColor 242/252/260 Xerox EX260 2.0 IPP XPC_2xxExternalFiery

DocuColor 242/252/260 Integrated Fiery Color Server 2.0 IPP XPC_2xxIntegratedFiery

Xerox 700 Digital Color Press Xerox EX Print Server 1.5 IPP XPC_700ExternalFiery

Xerox 700 Digital Color Press Integrated Fiery Color Server 1.5 IPP XPC_700IntegratedFiery

DocuColor 5000 Digital Press Fiery EXP50 2.0 IPP XPC_DCx000Fiery

DocuColor 5000AP Digital Press Fiery EXP50 2.0 IPP XPC_DCx000 Fiery

DocuColor 7000 Digital Press Fiery EX8000 3.0 IPP XPC_DCx000Fiery

DocuColor 7000AP Digital Press Fiery EX8000AP 1.0 IPP XPC_DCx000Fiery



Xerox iGen3 Digital Production Press Fiery iGen3 Q5000/Q5500/QC100 4.0 IPP XPC_iGen3Fiery

Xerox iGen4 90/110 Press Xerox EX Print Server 1.0 XPC_iGen4Fiery

Generic LPR printer Generic LPR XPC_Phaser7760

High Security box should NOT be checked.


8 User Guide

Screen 1 sample window:

Click the Next button to move to the next screen

Screen 2:

Do NOT check the box ‘‘Automatically register all queues at printer’’

Click the Next button to move to the next screen

Screen 3:

Select the Queue (virtual printer) that photo products should be printed to: In the pull down for ‘‘What queue at the printer do you wish to register for FreeFlow printing?’’, select an existing ‘‘print’’ or ‘‘hold’’ queue or select a custom queue that has already been configured at the printer for photo printing. You may need to click the ‘‘Retrieve Queue List’’ button, if you recently added a new queue that you’d like to use.

In the area, ‘‘Create a custom name for the printer/queue pair as it will appear for printing from all FreeFlow products installed in your print shop:’’, type in the printer name from the table referenced in Screen 1 instructions (on the previous page). For example, if you have a Xerox 700 with an external (standalone) EFI Fiery controller, type ‘‘XPC_700ExternalEFI Fiery’’. (verify the spelling is consistent with table shown with Screen 1 above)


User Guide 9

See sample window as follows:

CAUTION <Warning Caution> <Body Text 2 > All warnings and cautions are to appear in Body Text 2 style.. Not italic or bold. You will also have to copy and paste the icon in front of the CAUTION or WARNING text OR simply copy and paste this entire CAUTION and modify the text. Make sure you remove <Warning Caution>.

WARNING <Warning Caution> <Body Text 2> All warnings and cautions are to appear in Body Text 2 style. Not italic or bold. You will also have to copy and paste the icon in front of the CAUTION or WARNING text OR simply copy and paste this entire WARNING and modify the text. Make sure you remove <Warning Caution>.

Click the Finish button to move to the complete the setup.

Configure Xerox Photo Connector application The Xerox Photo Connector application supports many Xerox printers. In order for it to correctly program the photo job’s attributes, it needs to know which printer and controller it will be submitting to. To accomplish this you must provide it with the correct Printer Mapping Configuration file.

Configuration files for each supported Printer/Controller are in the folder ‘‘C:\Program Files\xerox\XPC\resources\PrinterMappings’’ of the system the Xerox Photo Connector was installed on.


10 User Guide

The connector application will use the printer mapping configuration file to properly assign job programming to each photo product printed. To enable this, the customer must copy the proper configuration file to the location used by the connector application, ‘‘C:\Program Files\xerox\XPC\resources’’.

Printer / Controller Printer Mapping configuration files

DC242/252/260 External Fiery EX260 2.0 printerMapping_XPC_2xxExternalEFI Fiery.cfg

DC242/252/260 Integrated Fiery Color Server 2.0 printerMapping_XPC_2xxIntegratedEFI Fiery.cfg

Xerox 700 / Xerox EX Print Server 1.5 printerMapping_XPC_700ExternalEFI Fiery.cfg

Xerox 700 / Integrated Fiery Color Server 2.0 printerMapping_XPC_700IntegratedEFI Fiery.cfg

DC5000/7000/7000AP/7002/ 8000/8000AP/8002


printerMapping_XPC_DCx000EFI Fiery.cfg

iGen3 / Xerox EX Print Server 1.0 printerMapping_XPC_iGen3EFI Fiery.cfg

iGen4 / Xerox EX Print Server 1.0 printerMapping_XPC_iGen4EFI Fiery.cfg

Xerox Phaser 7760 printerMapping_XPC_Phaser7760.cfg

1. Select the configuration file that matches your printer/controller. For example, if

you have a DC252 with Integrated EFI Fiery Color Server 2.0, find the configuration file: printerMapping_XPC_2xxIntegratedEFI Fiery.cfg.

2. Make a copy of it, rename it to printerMapping.cfg and place it in the directory ‘‘C:\Program Files\xerox\XPC\resources’’. Note: a non-functional printerMapping.cfg file should already exist; you may delete or overwrite this file.


User Guide 11

3. Launch Xerox Photo Connector application: Start Programs Xerox XPC Xerox Photo Connector. The photo connector will now be running but disabled.

4. Enable Xerox Photo Connector application by right click of its Status Icon (Red circle) in the PC task bar (bottom right).

5. To validate the configuration, send a photo product from Photo Product Creation application.

User Guide 13

22 Production

This section describes the interaction between the Photo Creation Application and the Xerox Photo Connector.

Paper Stock Programming Each photo product that is supported is submitted to the printer with specific stock programming (e.g., 8.5x11, 140gsm, C2S gloss). Therefore the must be stock available at the printer with these exact attributes. If this stock is not available, either the job will not print or you must reprogram the job at the printer. This can be done on EFI Fiery via the Command Workstation if you are submitting to a ‘‘hold’’ virtual printer.

To set up the stocks appropriately on your printer, refer to the Product List for your printer. The stock attributes that should be set at the printer are specified in the last column of the Product List.

Pay special attention to settings for: • iGen 4 with EFI Fiery controller: stock is matched on Stock Name. The names in

the Product List are from the stock library and should be available with no additional programming.

• Phaser 7760 stocks must be programmed by tray. See the Phaser 7760 Product List for the appropriate paper type to set on the tray (e.g., ‘‘ThinCardStock’’). Note that photo products whose image is smaller than the paper size must be loaded short edge feed in Tray 1.

If there is a stock setting that is not suited for your situation, contact your Photo Creation Application software provider to see if it can be modified.

Status Icon The Xerox Photo Connector, once installed, will display a Status Icon in the task bar:

The Status Icon is a circle that displays a color to indicate the status of the application as follows: • Green

– Enabled and ready to process • Yellow flashing

– Incoming jobs will be processed. – Error or warning: – Possible causes: Could not connect to printer, PDF file could not be accessed,

malformed CSV or other error. An Error Report should automatically print if the printer is set-up and available.

Production Xerox® Photo Connector

14 User Guide

– To clear: right-click the Status Icon and select Reset. • Red

– Incoming jobs will not be processed. – Application is Disabled: if just launched, the application must be enabled ---

right click the Status Icon and select Enable – Fatal error:

Possible causes: Internal configuration files cannot be found. Hot Folder may have been deleted.

To clear: right-click the Status Icon and select Exit. Restart the application. The application can repair itself in some instances. If the restart does not take care of the problem, software may need to be reinstalled.

A system log is maintained that tracks all activity. Details on the exact errors are available in the system logs in C:\XPChotFolder\sys\sysLog. A new log file is created for each calendar day.

Paper Stock Programming

The Xerox Photo Connector application must be running at all times in order to receive and process print jobs.

To re-launch the application, click:

Start > Programs > Xerox > XPC > Xerox Photo Connector

It will launch in a ‘‘disabled’’ state. Make sure you right-click the Status Icon and ‘‘enable’’ it to accept jobs.

Xerox® Photo Connector Production

User Guide 15

EFI Fiery Job Separator Page

Order data is displayed on the EFI Fiery Separator page:

Product Description

Order Number_File Name

Item Note 1

Item Note 2

Item Note 3

Item Note 4

Item Note 5


16 User Guide

Phaser 7760 Job Separator Page The Xerox Photo Connector provides a custom job separator page that displays informative data from the order file. This page prints by default; it may be turned off in the configuration file. See the Customization section under Hints & Tips for more information.

The Phaser 7760 normally prints default a Job Separator page. This may be disabled at the printer; see the printer documentation for instruction on how to do this

Order Number_File Name

Product Description

Quantity

Item Note 1

Item Note 2

Item Note 3

Item Note 4

Item Note 5


User Guide 17

Hints & tips Customization

The Xerox Photo Connector has a few customizable features:

• Enable / disable Error Reports • Print / do not print unmapped (unknown) Products • Phaser 7760: turn custom job separator page Banner Page on/off

Error Reports If an error occurs, an error report will print. If you wish to not have the error reports printed, you may disable it in the configuration file so that the only indicators of an error are the Status Icon and information in the sysLog. To turn off Error Reports, do the following:

Find the following section of text in the printerMapping.cfg file:

<errorReports>

<submitReports>Yes</submitReports>

<productType>ErrorReport</productType>

Change ‘‘Yes’’ to ‘‘No’’ to turn the Error Reports off.

Prevent Printing of unmapped Products The Xerox Photo Connector will allow printing of any Order sent from the Photo Creation Application. The Order CSV normally will contain a Product ID that will match an entry in the Printer Mapping configuration file (printerMapping.cgf) so will have the proper job programming attributes when submitted to the printer. If a Product Code sent by the Photo Creation Application software does not match a product code in the Xerox Photo Connector application, it may be because the Photo Creation Application has created a new or temporary Product Code and the PDF should be printed. The Xerox Photo Connector does not have any information about an unknown product so there is no mapping in the configuration file. Any unmapped product will print using default printer settings (i.e., 8.5x11 plain paper, simplex). In order to correctly print this PDF, you will need to ensure you are printing to a ‘‘hold’’ queue so that you will be able to reprogram the job attributes at the printer (not available on Phaser 7760) prior to releasing the job to print.


18 User Guide

In some situations, you may want to prevent unmapped products from being sent to the printer. For example, if you are submitting directly to a ‘‘print’’ queue and cannot reprogram the job before it prints. If this is the case, you may modify the configuration file to disallow submission of unmapped products. To prevent unmapped Products from being submitted to the printer, do the following: Find the following section of text in the printerMapping.cfg file:

<unmappedProductType>

<submitUnmapped>Yes</submitUnmapped>

<productType>UnmappedProduct</productType>

Change ‘‘Yes’’ to ‘‘No’’ to disallow printing of unmapped Products

Custom Job Separator Page (Phaser 7760 only) The Xerox Photo Connector creates a custom Job Separator Page (a.k.a., Banner sheet) to print on the Phaser 7760 with each photo job. To turn this custom page off, do the following: Find the following section of text in the printerMapping.cfg file:

<customBanner>Yes</customBanner>

Change ‘‘Yes’’ to ‘‘No’’ to turn the Error Reports off.


User Guide 19

Phaser 7760

Defaults and Settings:

• Ensure the Phaser 7760 local UI is left at the home screen. Jobs will NOT print unless the Phaser 7760 UI screen shows ‘‘Walk Up Printing’’.

• Set Paper Source to AutoSelect. This setting allows prompt to the operator to load the required paper for a print job. (CWIS --- Properties --- General --- Printer Defaults --- Paper Source = AutoSelect)

• The default setting on Phaser 7760 is Page Size Policy = 2. The Photo connector assumes that the Phaser 7760 is set to this default. If it is not, jobs will not print correctly. To reset this to default, send any photo product through the Photo Connector --- this will do a reset.

Stock Programming

• Stock must be programmed in the tray exactly it is called for by the Xerox Photo Connector. The proper stock type to program for each product is listed in the Phaser 7760 Product List in the last column in quotes (e.g., ‘‘CoatedPaper’’).

• Custom Job Separator Page / Banner Sheet --- the paper to be used for the custom job separator page is 90gsm plain paper. This stock will be called for by the printer if you have Banner Sheets turned on in the configuration file.

User Guide 21

33 Troubleshooting

The following information may be useful with the Xerox Photo Connector.

System Logs The Xerox Photo Connector maintains a log of all activity for each day. These system logs are available in C:\XPChotFolder\sys\sysLog.

Error Handling by Xerox Photo Connector • If there are errors indicating that the PDF files cannot be accessed, verify that the

connectivity to the PDF location must match the manner in which PDF location is specified in the CSV. – If the CSV has an IP address, the connection (or mapped drive) to the PDF

location must also be via IP. – If the CSV has the computer name, then the connection (or mapped drive) for

the PDF location must also be via computer name – If the PDF location is local to the Photo Connector application, the PDF folder

must only be shared. • The Xerox Photo Connector will generate an error page that will indicate to the

user if a problem is encountered when accessing or processing the Order CSV or Product PDF.

• When a malformed CSV file is dropped into the Xerox Photo Connector hot folder (C:\XPChotFolder) or referenced PDF cannot be obtained, an error report will be submitted to the printer. In cases where the customer does not want printed error reports, it may be turned off (not recommended for most situations). Contact Xerox for more information on configuration settings (Customer documentation is pending).

• If a CSV is dropped into the Xerox Photo Connector hot folder that contains a Product Code that is not supported by that printer/controller configuration (see Product Lists for each printer), the job will be submitted to the queue with a default job ticket. In cases where the virtual printer queue is set to ‘‘hold’’, the job attributes may be configured at the controller (e.g., via EFI Fiery Command Workstation). In cases where the customer does not want an unmapped product to be sent to the printer, this setting may be changed. Contact Xerox for more information on configuration settings (Customer documentation is pending).

• Error messaging applies to an entire Order CSV file. If an error is incurred on any line of a CSV, all lines (i.e., orders) in that CSV will fail and must be resubmitted. For example, if an Order CSV contains two lines, the first containing a photo book cover and the second with the photo book pages, and the photo book pages PDF specified in the second line is not accessible with the Xerox Photo Connector attempts to retrieve it, both lines (orders) will fail.

Troubleshooting Xerox® Photo Connector

22 User Guide

Error Handling Behavior Matrix

Errors/Behavior ErrorReport=Yes

UnMapped=Yes

ErrorReport=Yes

UnMapped=No

ErrorReport=No

UnMapped=Yes

ErrorReport=No

UnMapped=No

PDF is not accessible

sysLog indicates cannot access resource

Flashing Yellow

Error Sheet prints

Log in Failure

No job is submitted


Flashing Yellow

Error Sheet prints

Log in Failure

No job is submitted


Flashing Yellow

No Error Sheet

Log in Failure

No job is submitted


Flashing Yellow

No Error Sheet

Log in Failure

No job is submitted

Product ID not found in mapping table

sysLog indicates Product ID not found in mapping table, used ‘‘unmapped’’ ticket

Green

No Error Sheet

Log in Success

Job is submitted

sysLog indicates Product ID not found in mapping table, used ‘‘unmapped’’ ticket

Flashing Yellow

Error Sheet prints

Log in Failure

No job is submitted

sysLog indicates Product ID not found in mapping table

Green

No Error Sheet

Log in Success

Job is submitted

sysLog indicates Product ID not found in mapping table

Flashing Yellow

No Error Sheet

Log in Failure

No job is submitted

Product found in mapping table but the appropriate job ticket is not found

sysLog indicates job ticket not found

Flashing Yellow

Error Sheet prints

Log in Failure

No job is submitted


Flashing Yellow

Error Sheet prints

Log in Failure

No job is submitted


Flashing Yellow

No Error Sheet

Log in Failure

No job is submitted


Flashing Yellow

No Error Sheet

Log in Failure

No job is submitted

Malformed CSV --- missing fields (order#, filename)

sysLog indicates malformed CSV

Flashing Yellow

Error Sheet prints

Log in Failure

No job is submitted


Flashing Yellow

Error Sheet prints

Log in Failure

No job is submitted


Flashing Yellow

No Error Sheet

Log in Failure

No job is submitted


Flashing Yellow

No Error Sheet

Log in Failure

No job is submitted

Can’t access the printer

sysLog indicates can’t access printer

Flashing Yellow

Error Sheet cannot print

Log in Failure

No job is submitted


Flashing Yellow

Error Sheet cannot print

Log in Failure

No job is submitted


Flashing Yellow

No Error Sheet

Log in Failure

No job is submitted


Flashing Yellow

No Error Sheet

Log in Failure

No job is submitted

Xerox® Photo Connector Troubleshooting

User Guide 23

Errors/Behavior ErrorReport=Yes

UnMapped=Yes

ErrorReport=Yes

UnMapped=No

ErrorReport=No

UnMapped=Yes

ErrorReport=No

UnMapped=No

Non-CSV submitted to HF

File goes to non-csv folder no error reports

Mapping table not found

Restart application --- mapping files will be reloaded.

Red Status

Can’t find hot folder cfg file

Reinstall hot folder .cfg file

Red Status

Can’t find hot folder

Restart application --- mapping mapping files will be reloaded.

Red Status

CSV reference to PDF location and connection to the PDF location The location of the PDF file as referenced by the CSV file can be on a local or remote server with the following conditions: • Local machine name: has to be a shared folder, user/password not necessary • Local IP Address: has to be a shared folder, user/password not necessary • Remote machine name: must be logged in to the file server with the PDFs with

machine name. Or have a persistent mapping with machine name. • Remote IP Address: must be logged in to the file server with the PDFs with IP

name. Or have a persistent mapping with IP name.


24 User Guide

Xerox Photo Connector – Configuration Checklist This checklist is being provided to be used onsite to verify proper integration between the Photo Product Creation Application software and the Xerox Photo Connector.

To enable the best connectivity and fewest issues, install the Xerox Photo Connector on the same system as Photo Creation Application or the PDF file location.

The Xerox Photo Connector, while automated, does provide Green/Yellow/Red feedback to the user when issues occur (e.g., cannot retrieve PDF, cannot connect to printer). Right click the Status Icon to enable/disable, exit or reset the application.

Connectivity and access rights

1. Determine the PDF location. Share the folder that contains PDFs. Set permission so the Xerox Photo Connector can retrieve the PDFs

2. Ensure the Xerox Photo Connector hot folder (C:\XPChotFolder) is configured such that the Photo Creation Application can write the Order CSVs to it.


User Guide 25

Xerox Photo Connector: 3. Set up the printer controller you want to print to using the Printer Registration

tool. Ensure spelling of the Custom Name is identical to one of the names in the table below.

Model Controller/Server Type Custom Name

DocuColor 242/252/260 Xerox EX260 2.0 IPP XPC_2xxExternalFiery

DocuColor 242/252/260 Integrated Fiery Color Server 2.0 IPP XPC_2xxIntegratedFiery

Xerox 700 Digital Color Press Xerox EX Print Server 1.5 IPP XPC_700ExternalFiery

Xerox 700 Digital Color Press Integrated Fiery Color Server 1.5 IPP XPC_700IntegratedFiery

DocuColor 5000 Digital Press Fiery EXP50 2.0 IPP XPC_DCx000Fiery

DocuColor 5000AP Digital Press Fiery EXP50 2.0 IPP XPC_DCx000Fiery





Xerox iGen3 Digital Production Press Fiery iGen3 Q5000/Q5500/QC100 4.0 IPP XPC_iGen3Fiery

Xerox iGen4 90/110 Press Xerox EX Print Server 1.0 XPC_iGen4Fiery

Generic LPR printer Generic LPR XPC_Phaser7760


26 User Guide

Load the proper Printer Mapping: a. Determine the configuration file name that matches your printer/controller

from the table below:

Printer / Controller Printer Mapping configuration files

DC242/252/260 External Fiery EX260 2.0 printerMapping_XPC_2xxExternalFiery.cfg

DC242/252/260 Integrated Fiery Color Server 2.0 printerMapping_XPC_2xxIntegratedFiery.cfg

Xerox 700 / Xerox EX Print Server 1.5 printerMapping_XPC_700ExternalFiery.cfg

Xerox 700 / Integrated Fiery Color Server 2.0 printerMapping_XPC_700IntegratedFiery.cfg

DC5000/7000/7000AP/7002/ 8000/8000AP/8002


printerMapping_XPC_DCx000Fiery.cfg

iGen3 / Xerox EX Print Server 1.0 printerMapping_XPC_iGen3Fiery.cfg

iGen4 / Xerox EX Print Server 1.0 printerMapping_XPC_iGen4Fiery.cfg

Xerox Phaser 7760 printerMapping_XPC_Phaser7760.cfg

b. Find the proper configuration file in:

C:\Program Files\xerox\XPC\resources\PrinterMappings

c. Make a copy of the proper configuration file, rename it to ‘‘printerMapping.cfg’’ and move it to:: C:\Program Files\xerox\XPC\resources

4. Allow access/connection to folder containing PDFs:

a. If Xerox Photo Connector application is on same machine as PDFs AND:

PDF path in CSV is by computer name: no further configuration necessary PDF path in CSV is by IP address: no further configuration necessary

b. If Xerox Photo Connector application is on different machine as PDFs AND: PDF path in CSV is by computer name: you must be logged in with

computer name to the system containing the PDFs OR have a persistent mapping with computer name.

PDF path in CSV is by IP address: you must be logged in with IP address to the system containing the PDFs OR have a persistent mapping with IP address.

Photo Creation Application Administration System:

a. Configure application for integration with Xerox Photo Connector (i.e., select ‘‘Xerox Photo SDK’’, ‘‘Xerox Photo Plug-in’’, ‘‘Xerox CSV’’, etc).

b. Configure application to write Order CSV files to Xerox Photo Connector hot folder (C:\XPChotFolder).

c. Configure application to save print-ready PDFs to the shared PDF folder. NOTE: the path written in the CSV should contain the computer name or IP


User Guide 27

address. A drive letter may be used if both applications and PDF folder are on the same system.

Correct: \\ABCDEF1\PDF_folder - or - \\13.1.0.0\PDF_folder

Only for local systems: \C:PDF_folder

Validate the configuration:

1. Open the creation application and create a photo product 2. Approve the order in administration. 3. Verify that the job appears at the printer

xerox photo connector user guide oct...

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