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© August 2001 Smiley Papenfus Revival Ministries, Inc.

Welcome to the...Welcome to the...

Mandatory Training for ALL Christian LeadersMandatory Training for ALL Christian Leaders

Eccl 10:10Eccl 10:10 (NIV) If the ax is dull and its edge unsharpened, (NIV) If the ax is dull and its edge unsharpened, more strength is needed but more strength is needed but skill will bring success.skill will bring success.

BIBLICAL PEOPLE SKILLS SEMINARBIBLICAL PEOPLE SKILLS SEMINAR

……and all who aspire to develop their skills and all who aspire to develop their skills for greater success in lifefor greater success in life

30 BIBLICAL PEOPLE SKILL principles30 BIBLICAL PEOPLE SKILL principles

With 30 MEMORY PEGSWith 30 MEMORY PEGS

...divided into 4 categories of 3, 6, 12 & 9 principles...divided into 4 categories of 3, 6, 12 & 9 principles

……to make it quick and easy to mentally recall to make it quick and easy to mentally recall the perfect principle/s to solve a specific problemthe perfect principle/s to solve a specific problem

Dan 2:14 (NIV) When Arioch, the commander of the king's guard, had gone out to put to death the wise men of Babylon,

Daniel spoke to him with wisdom and TACT.

The First 9 of 30 MEMORY PEGSThe First 9 of 30 MEMORY PEGS(they’re easy to remember, because they rhyme)(they’re easy to remember, because they rhyme)

One is BunOne is Bun

Two is ShoeTwo is Shoe

Three is TreeThree is Tree

Four is DoorFour is Door

Five is JiveFive is Jive

Six is LicksSix is Licks

Seven is HeavenSeven is Heaven

Eight is PlateEight is Plate

Nine is LineNine is Line

FIRST CATEGORY FIRST CATEGORY Biblical People Skill principles 1Biblical People Skill principles 133

3 FUNDAMENTAL TECHNIQUES TO3 FUNDAMENTAL TECHNIQUES TOALWAYS USE IN ALL YOURALWAYS USE IN ALL YOURDEALINGS WITH PEOPLEDEALINGS WITH PEOPLE

1.1.DON’T DON’T CCRITICIZE, RITICIZE, CCONDEMN OR ONDEMN OR CCOMPLAIN.OMPLAIN.

Memory PegMemory Peg# ONE - BUN# ONE - BUN

Three C’sThree C’s on a on a bunbun..

2.2.GIVE HONEST, GIVE HONEST,

SINCERE APPRECIATION.SINCERE APPRECIATION.

Memory Peg Memory Peg # TWO - SHOE# TWO - SHOE

Clapping Clapping appreciatingappreciating

hands coming out hands coming out a pair of a pair of shoesshoes..

3.3.AROUSE IN THE AROUSE IN THE OTHER PERSON OTHER PERSON AN EAGER WANT.AN EAGER WANT.

Memory Peg Memory Peg # THREE - TREE# THREE - TREE

A A ‘wanted’‘wanted’ poster poster hanging on a hanging on a treetree..

SECOND CATEGORY SECOND CATEGORY Biblical People Skill principles 4Biblical People Skill principles 499

6 WAYS TO CREATE 6 WAYS TO CREATE A MORE POSITIVE IMAGE A MORE POSITIVE IMAGE

(of yourself and thereby of your church)(of yourself and thereby of your church)

4.4.BECOME GENUINELY BECOME GENUINELY

INTERESTED IN INTERESTED IN OTHER PEOPLE.OTHER PEOPLE.

Memory Peg # FOUR - Memory Peg # FOUR - REVOLVING DOORREVOLVING DOOR

The The peoplepeople in this in this jammed jammed doordoor need need

someone to become someone to become genuinely interestedgenuinely interested

in their problem.in their problem.

5.5.SMILE.SMILE.

Memory PegMemory Peg# FIVE - JIVE# FIVE - JIVE

Two Two smilingsmiling people people jivingjiving together. together.

Always give Always give every person a every person a

warm smile,warm smile,

Take it from one who knows.Take it from one who knows.

King SmileyKing Smiley

because a smile lets because a smile lets ‘The SON’ shine ‘The SON’ shine

through to brighten through to brighten the lives of all those the lives of all those

around us.around us.

By sowing daily smiles you’ll reap a happier By sowing daily smiles you’ll reap a happier environment to live in. Smart man!!environment to live in. Smart man!!

6.6.REMEMBER THAT A REMEMBER THAT A PERSON’S NAME IS PERSON’S NAME IS

TO THAT PERSON THE TO THAT PERSON THE SWEETEST AND MOST SWEETEST AND MOST IMPORTANT SOUND IN IMPORTANT SOUND IN

ANY LANGUAGE.ANY LANGUAGE.

Memory Peg Memory Peg # SIX - LICKS# SIX - LICKS

A tongue A tongue lickinglicking a a namename plate. plate.

7.7.BE A GOOD BE A GOOD LISTENER. LISTENER.

ENCOURAGE OTHERS ENCOURAGE OTHERS TO TALK ABOUT TO TALK ABOUT

THEMSELVES.THEMSELVES.

Memory Peg Memory Peg # SEVEN - HEAVEN# SEVEN - HEAVEN

Headphones for Headphones for listening listening rolling down the rolling down the

stairway of stairway of heavenheaven..

8.8.TALK IN TERMS OF TALK IN TERMS OF

THE OTHER PERSON’S THE OTHER PERSON’S INTEREST.INTEREST.

Memory Peg Memory Peg # EIGHT - PLATE# EIGHT - PLATE

An An interesting talkinginteresting talking mouth engraved mouth engraved

on a on a plateplate..

9.9.MAKE THE MAKE THE

OTHER PERSON OTHER PERSON FEEL IMPORTANT - FEEL IMPORTANT -

AND DO IT SINCERELY.AND DO IT SINCERELY.

Memory Peg # NINE - Memory Peg # NINE - TELEPHONE LINETELEPHONE LINE

Joe is Joe is sincerely making sincerely making the other personthe other person on the on the

telephone linetelephone line feel feel important.important.

THIRD CATEGORY THIRD CATEGORY Biblical People Skill principles 10Biblical People Skill principles 102121

12 WAYS TO WIN PEOPLE TO 12 WAYS TO WIN PEOPLE TO GOD'S WAY OF THINKINGGOD'S WAY OF THINKING

10.10.THE ONLY WAY THE ONLY WAY

TO GET THE TO GET THE BEST OF AN BEST OF AN

ARGUMENT IS ARGUMENT IS TO AVOID IT.TO AVOID IT.

Memory Peg # TEN - PENMemory Peg # TEN - PEN

The smart pig in the The smart pig in the pig-penpig-pen walks away from the grouch to walks away from the grouch to

avoidavoid further further argument.argument.

11.11.SHOW RESPECT FOR SHOW RESPECT FOR

THE OTHER PERSON’S THE OTHER PERSON’S OPINION. NEVER SAY,OPINION. NEVER SAY,

““YOU’RE WRONG!”YOU’RE WRONG!”

Memory Peg Memory Peg # ELEVEN - KEVIN# ELEVEN - KEVIN

This smart kid This smart kid always shows always shows respectrespect towards his parents.towards his parents.

12. 12. WHEN YOU ARE WRONG, ADMIT IT QUICKLYWHEN YOU ARE WRONG, ADMIT IT QUICKLY

AND EMPHATICALLY.AND EMPHATICALLY.

Memory Peg Memory Peg # TWELVE - # TWELVE -

SHELVESHELVE

There is a sign on the There is a sign on the shelfshelf which reads, which reads, ““I I admitadmit that I am that I am wrongwrong!”!”

13.13.BEGIN IN A FRIENDLY WAY.BEGIN IN A FRIENDLY WAY.

Memory Peg Memory Peg # THIRTEEN # THIRTEEN - HURTING- HURTING

The good Samaritan The good Samaritan begins in a friendly waybegins in a friendly way as he helps the as he helps the hurtinghurting victim. victim.

14.14.GET THE OTHER GET THE OTHER PERSON SAYING, PERSON SAYING,

“YES, YES” “YES, YES” IMMEDIATELY.IMMEDIATELY.

Memory Peg Memory Peg # FOURTEEN - SORTING# FOURTEEN - SORTING

You are You are sortingsorting out out pairs of cards and pairs of cards and find the two saying, find the two saying,

“Yes, Yes!”“Yes, Yes!”

15.15.LET THE OTHER LET THE OTHER

PERSON DO A GREAT PERSON DO A GREAT DEAL OF THE DEAL OF THE

TALKING.TALKING.

Memory Peg Memory Peg # FIFTEEN - DRIFTING# FIFTEEN - DRIFTING

In the In the driftingdrifting dinghy is dinghy is an interested husband an interested husband

listening to his listening to his talkativetalkative wife. wife.

16.16.LET THE OTHER LET THE OTHER PERSON FEEL PERSON FEEL THAT THE IDEA THAT THE IDEA IS HIS OR HERS.IS HIS OR HERS.

Memory Peg Memory Peg # SIXTEEN - MIXING# SIXTEEN - MIXING

A A mixingmixing bowl with bowl with someone else’s someone else’s ideaidea bulb in it. bulb in it.

17.17.TRY HONESTLY TO TRY HONESTLY TO

SEE THINGS FROM THE SEE THINGS FROM THE OTHER PERSON’S OTHER PERSON’S

POINT OF VIEW.POINT OF VIEW.

Memory Peg Memory Peg # SEVENTEEN - SEVERING# SEVENTEEN - SEVERING

You’re You’re severedsevered from the from the good good view othersview others can can see (i.e. you’re not in a see (i.e. you’re not in a

position to see what position to see what they’re seeing).they’re seeing).

18.18.BE SYMPATHETIC BE SYMPATHETIC WITH THE OTHER WITH THE OTHER

PERSON’S IDEAS AND PERSON’S IDEAS AND DESIRES.DESIRES.

Memory Peg Memory Peg # EIGHTEEN - GRATING# EIGHTEEN - GRATING

Be sympatheticBe sympathetic for the person who for the person who

gratedgrated the cheese right the cheese right down to his fingers.down to his fingers.

19.19.APPEAL TO THE NOBLER MOTIVES.APPEAL TO THE NOBLER MOTIVES.

Memory PegMemory Peg # NINETEEN - SIGNING# NINETEEN - SIGNING

A sixteenth century A sixteenth century noblemannobleman signingsigning a document with a document with

a quill (feather) pen.a quill (feather) pen.

20.20.DRAMATIZEDRAMATIZE

YOUR IDEAS.YOUR IDEAS.

Memory Peg Memory Peg # TWENTY - SENTRY# TWENTY - SENTRY

The Englishman The Englishman sentrysentry dramatizesdramatizes his marching his marching

outside the Queen’s palace.outside the Queen’s palace.

21.21.THROW DOWN A CHALLENGE.THROW DOWN A CHALLENGE.

Memory Peg Memory Peg # TWENTY ONE - # TWENTY ONE - DUELLING GUNDUELLING GUN

A A duelling gunduelling gun with with a flag stick in it’s a flag stick in it’s

barrel and the word barrel and the word challengechallenge printed printed

on the cloth.on the cloth.

FOURTH CATEGORY FOURTH CATEGORY Biblical People Skill principles 22Biblical People Skill principles 223030

9 WAYS TO CORRECT A PROBLEM 9 WAYS TO CORRECT A PROBLEM WITHOUT CAUSING OFFENCE OR WITHOUT CAUSING OFFENCE OR

AROUSING RESENTMENTAROUSING RESENTMENT

These last 9 ‘Memory Pegs’ These last 9 ‘Memory Pegs’ are ACTION MEMORY PEGSare ACTION MEMORY PEGS

22.22.BEGIN WITH PRAISE AND HONEST APPRECIATION.BEGIN WITH PRAISE AND HONEST APPRECIATION.

Memory Peg Memory Peg # TWENTY TWO - # TWENTY TWO - DANCING SHOESDANCING SHOES

These are those Gospel These are those Gospel shoesshoes beginningbeginning to to praisepraise God in the God in the dancedance..

23.23.CALL ATTENTION TO CALL ATTENTION TO PEOPLE’S MISTAKES PEOPLE’S MISTAKES

INDIRECTLY.INDIRECTLY.

Memory Peg Memory Peg # TWENTY THREE - # TWENTY THREE -

FALLING TREEFALLING TREE

The landlord The landlord reprimands the axe, reprimands the axe, not the lumberjack, not the lumberjack,

who made the who made the mistakemistake of felling the wrong of felling the wrong treetree..

24.24.TALK ABOUT TALK ABOUT

YOUR OWN MISTAKES YOUR OWN MISTAKES BEFORE CORRECTING BEFORE CORRECTING

OTHERS.OTHERS.

Memory Peg Memory Peg # TWENTY FOUR - # TWENTY FOUR -

CLOSING DOORCLOSING DOOR

Small Small talkingtalking toddlers toddlers sometimes make the sometimes make the

mistakemistake of of closingclosing a a doordoor onto their onto their ownown fingers. fingers.

25.25.ASK QUESTIONS ASK QUESTIONS

INSTEAD OF GIVING INSTEAD OF GIVING DIRECT ORDERS.DIRECT ORDERS.

Memory Peg Memory Peg # TWENTY FIVE - # TWENTY FIVE -

LIVELY JIVELIVELY JIVE

AskAsk your partner your partner questionsquestions about the about the

steps of the steps of the lively jivelively jive..

26.26.LET THE OTHER LET THE OTHER

PERSON SAVE FACE.PERSON SAVE FACE.

Memory Peg Memory Peg # TWENTY SIX - # TWENTY SIX - LICKING DOGLICKING DOG

Rescue the little boy Rescue the little boy from the from the licking Great licking Great

DaneDane to to savesave his his faceface..

27. 27. HEARTILY PRAISE HEARTILY PRAISE

THE SLIGHTEST THE SLIGHTEST IMPROVEMENT AND IMPROVEMENT AND LAVISHLY PRAISE LAVISHLY PRAISE

EVERY IMPROVEMENT.EVERY IMPROVEMENT.

Memory Peg Memory Peg # TWENTY SEVEN - # TWENTY SEVEN -

DESCENDING DESCENDING HEAVENLYHEAVENLY

JERUSALEMJERUSALEM

The new The new heavenly Jerusalemheavenly Jerusalem is a big is a big improvementimprovement on on

the old, because it is the old, because it is filled with filled with praisepraise..

28.28.GIVE A PERSON A GIVE A PERSON A FINE REPUTATION FINE REPUTATION

TO LIVE UP TO.TO LIVE UP TO.

Memory Peg Memory Peg # TWENTY EIGHT - # TWENTY EIGHT - BREAKING PLATESBREAKING PLATES

Greeks have a Greeks have a fine reputationfine reputation

for for breaking platesbreaking plates..

Memory Peg Memory Peg # TWENTY NINE - # TWENTY NINE -

BROKEN TELEPHONE LINEBROKEN TELEPHONE LINE

29.29.USE USE

ENCOURAGEMENT - ENCOURAGEMENT - MAKE THE FAULT MAKE THE FAULT SEEM ‘SEEM ‘EASYEASY’ TO ’ TO

CORRECT.CORRECT.

EncourageEncourage the wearied the wearied telephonetelephone technician technician

to persist till he to persist till he discovers the discovers the faultfault..

30.30.MAKE THE OTHER MAKE THE OTHER PERSON ‘PERSON ‘HAPPYHAPPY’ ’

ABOUT DOING THE ABOUT DOING THE THING YOU SUGGEST.THING YOU SUGGEST.

Memory Peg # THIRTY - Memory Peg # THIRTY - GETTING DIRTYGETTING DIRTY

The little boys are soThe little boys are so happy happy because daddy because daddy said we can get as said we can get as dirtydirty as we like, provided we as we like, provided we

dig a compost pit for him.dig a compost pit for him.

www.LaymansTrainingwww.LaymansTrainingcomcom

© August 2001 Smiley Papenfus Revival Ministries, Inc.