www.georgeridout.comJanuary 18, 2011

In Discussion With Leadership Community Day

Inspiration of Volunteer RoleInspiration of Volunteer Role

• My Concept – contribute to improve

Hamilton as a place to live• Triggers– “You can’t change Hamilton ”– Interest in / Disgust with Graffiti / Youth

Opportunities– Hamilton City and Police more active in making

Hamilton streets better in 2010– Belief in inherent pride and power of all individuals

and in continuous improvement (Dr Deming)

Personal Volunteer MotivatorsPersonal Volunteer Motivators

• Personal Motivation– Mother and brother live in Hamilton– People were battered by system that stood by and

attacked the victim– Success on very small scale in Burlington

• Personal Status– Ex Hewlett Packard, CIBC, Memorex, CSG – Senior I.T. business manager in transition

Start-Up as a VolunteerStart-Up as a Volunteer

• Small Desires– make changes if possible– boost community spirits and turn around at least one

negative spirit

• Small Goal – One at a time be a help – quit any time you want– No numerical targets – it’s about people– Discovery role – no preconceived results– take small safe 20 block area and see what could be done

As An As An ActiveActive Volunteer Volunteer

• SomeSome Research First – –What makes stakeholders tick–What is already being done and not being

done–Map stakeholders, investigate gaps,

motivations, priorities–Best Practices

Stakeholder MapStakeholder Map

Street People

Construction Projects

?

Police

Bylaw Enforcement

Schools

Elected Officials

City

Post Office

Utilities

Social Agencies

Home Owners

ResidentsBusiness People

Absentee Landlords

Teachers

Roads maint

Parks maint

PrioritiesBoundariesTriggersWork HoursFearsResources

PrioritiesBoundariesTriggersWork HoursFearsResources

Transit

CBS

XX

XX

XX

XX

XXXX

XX XX

XX

XX

Bikers

Skateboarders

Copy Cats

Punk Juniors GraffitiAddicts

LocationsTime of DayOwner

LocationsTime of DayOwner

My (Volunteer’s) Internal JourneyMy (Volunteer’s) Internal Journey• We are very much each a Person too• We bring daily wash of emotions

to the table• Pushes and Pulls are Deep and Personal– Fear:

• Fear of mission failure – and of street risk• not just one time

– Attitude: Hopeless “give up” feeling – not one time– Liking and not Liking

• People / comments / mocking / criticism / joy• Surprises / events / repeat “cold call” and door slammers

Theory versus PracticeTheory versus Practice

• You already know – the best mode of sharing is two-way and

people-oriented– the best way to leading is non-judgemental

So let’s look at some choices you will make every minute

Elusive Conflicting Change OptionsElusive Conflicting Change Options

A. People Oriented

• New Joy / Bounce• New Internal Views• New Hope• Fewer Negatives• Less Pessimism• Important Change• Convert Problem

Contributors

B. “Push the String” Leadership Style

• External Change• Measurable Change• Official Change• Empty Slogans• Blame for failure• Phoney Deadlines• Blame for Problem

Elusive Change OptionsElusive Change Options

A. People Oriented

• New Joy / Bounce• New Internal Views• New Hope• Fewer Negatives• Less Pessimism• Important Change• Convert Problem

Contributors

B. “Push the String” Leadership Style

• External Change• Measurable Change• Official Change• Empty Slogans• Blame for failure• Phoney Deadlines• Blame for Problem

Elusive Change OptionsElusive Change Options

People Oriented• New Joy / Bounce• New Internal Views• New Hope• Fewer Negatives• Less Pessimism• Important Change• Convert Problem

Contributors

Push the String• External Change• Measurable Change• Official Change• Empty Slogans• Blame for failure• Blame for Problem

Inspire Fans or Make ChangeInspire Fans or Make Change• Inspire• Ask & Listen – maybe

never act or advise • What brought you to

– Be here– Find it important

• How do you like to deal with it

• What would you like to see as a next step – could it involve you

• Pressure• Advise• What is your personal

information• Tell you why it is

important• Why not deal with it my

way• What would you like to

see changed next

Inspire Fans or Make ChangeInspire Fans or Make Change• InspireInspire• Ask & Listen – maybe

never act or advise • What brought you to

– Be here– Find it important

• How do you like to deal with it

• What would you like to see as a next step – could it involve you

• PressurePressure• Advise• What is your personal

information• Tell you why it is

important• Why not deal with it my

way• What would you like to

see changed next

Inspire Fans or Make ChangeInspire Fans or Make Change• Inspire• Ask & Listen – maybe

never act or advise • What brought you to

– Be here– Find it important

• How do you like to deal with it

• What would you like to see as a next step – could it involve you

• Pressure• Advise• What is your personal

information• Tell you why it is

important• Why not deal with it my

way• What would you like to

see changed next

My JourneyMy Journey

• Yes, I experienced the angst and conflicts

• Yes, I experienced the joy of people becoming believers in themselves

• Yes, I experienced people helping neighbours they never knew

• Looking at the streets as a system of people that big difference (thanks to Dr. Deming’s training)

• Trust Rule # 1: Not To Repeat What You Learn in Confidence

• Learning something new every day

Deming System of Profound Knowledge

The first step is transformation of the individual. The first step is transformation of the individual. This transformation is discontinuous. It comes from understanding of the system of profound knowledge. The individual, transformed, will perceive new meaning to his life, to events, to numbers, to interactions between people.

Once the individual understands the system of profound knowledge, he will apply its principles in every kind of relationship with other people. He will have a basis for judgment of his own decisions and for transformation of the organizations that he belongs to. The individual, once transformed, will: – Set an example – Be a good listener, but will not compromise – Continually teach other people – Help people to pull away from their current practice and beliefs and move into the

new philosophy without a feeling of guilt about the past The layout of profound knowledge The layout of profound knowledge appears here in four parts, all related to each other:

– Appreciation for a system – Knowledge about variation – Theory of knowledge – Psychology

One need not be eminent in any part nor in all four parts in order to understand it and to apply it.

www.deming.org

ResultsResults

• It’s not all about measurable results – The most important factors are cannot be

measured and many are unknowable• What I know– There is a lot less graffiti than you see (99% less)– It is a cake walk to patrol daily – on rare days you

see more than a little new graffiti– You can set up a system to help the vandals or to

frustrate and demotivate them

ResultsResults

• A small goal was too small– 10 minutes a day

• What I know– A lot of fans are out there– The next step is engaging a strategy that makes it

so automatic that our children will ask “What was this graffiti you old folks talk about”