how we help
TRANSCRIPT
HOW WE HELP
CULTURALLY DIRECTED CARE SOLUTIONS
WHY CULTURALLY DIRECTED CARE SOLUTIONS?
§ We believe that quality care is a fundamental right, no matter who the person is, their cultural background, their circumstances, or where they live. To help make a difference, we work with aged care services with the same desire and passion for care.
§ When you engage us, you get the benefit of our years of knowledge supporting aged care organisations. We bring that expertise to the table and work with you and your team, helping you to keep up with compliance, saving you time and money; and supporting a culture of Quality Care.
¡ We work with people from a variety of backgrounds; listening to what you want and being guided by your (and the communities you serve) cultural norms and needs.
¡ When we create resources, we observe, consult, gather feedback and make amendments until you and your team are happy with the result. Essentially, we co-create.
¡ We know you’re passionate about providing quality care, we’re here to ensure you have the tools and resources that support your passion.
¡ For over twenty years we have been working across the sector, co-designing culturally appropriate, accessible resources that make your job easier.
¡ We help organisations to prepare for a quality audit or review, taking the pain out of knowing whether you’re ready or not.
¡ If you are looking for training that is tailored, engaging and easy to understand, that’s what we excel at. We can provide face to face or online training, helping you meet the needs of your team. 1:1 and small teams mentoring is also available.
¡ Organisation change and teams development - we help organisations keep up with rapid changes that are occurring in the aged and disability care sectors. These services range from on-site reviews to organisation culture and teams’ development to embed person centred care and build team capacity and unity.
¡ Our experience working with all levels, including Boards, Executive, Management, internal departments like finance and HR and frontline care staff helps get your organisation humming, supporting retention and quality care.
¡ Strategic development– assisting with strategic, risk and succession planning, we help you and your team with stakeholder engagement and service promotion in an ever increasing competitive market.
PRODUCTS AND SERVICES
Keeping up with Aged Care reform is a challenge. New legislation, programs or requirements means that policies and procedures, forms and other documentation need to be reviewed and updated on a regular basis.
Keeping on top of this and developing new resources takes time and can be expensive. But not if you have a CDCS Resource Hub subscription, because we take the headache out of it all by developing and maintaining up to date and relevant resources that you can tailor to your organisation.
For a low annual price, you and your team can access a range of resources that will help you to maintain compliance. In the hub you’ll find:
§ Up to date policy and procedure templates
§ Aged Care specific toolbox talks, eBooks and info sheets
§ Client form templates
§ Registers and audit tools
§ Care Planning and Delivery Guides
§ A large and growing range of Management and Governance resources
Check it out at https://culturallydirectedcaresolutions.com/
THE CDCS RESOURCE HUB
“The tools and the information that you have compiled and issued to us is
amazing. I could actually walk in here now, with all the information that you have supplied and start and have the whole
system up and running, everything compliant, everyone knowing what they’re meant to be doing, how they’re meant to be doing it and you’ve made it so easy for
us to actually get the job done; and I seriously can’t thank you enough.”
(Dianne Jones, Regional Manager)
WHAT OUR CUSTOMERS SAY
“The Commission values the expertise and insights offered by CDCS when developing tailored resources for the aged care sector.
CDCS have demonstrated a solid understanding of the aged care sector in
particular indigenous service providers and those from rural, regional and remote
locations. CDCS have consistently demonstrated their commitment to the delivery of successful projects and work
extensively with the Commission post the completion of projects to promote and
distribute resources throughout the sector.”(Alison Brown, Aged Care Quality and Safety Commission – Engagement and
Education)
“If not for CDCS, our service may not have survived, let alone become a
provider of choice.” (Michelle McCall Manager, Community Care)
“The mentoring by CDCS consultants was provided in a professional, friendly manner. The consultants listened to our views and tailored the necessary work to
suit our individual workplace culture. Communication by email and zoom was
frequent and our questions were answered with great efficiency.
Board Governance training was delivered even through the constraints of Covid 19.
“ (Chris Moran, Residential Care EO/DON)
“CDCS helped us get our heads around the Standards, systems and
reporting. They have a wealth of knowledge and experience to share,
they share it with generosity and grace.”
(Sarah Brown, CEO - new Provider, expanding from Health Care to
Aged Care)
“Highly professional, culturally appropriate & dynamic team with expertise in improving
skills, knowledge and systems to enable our organisation to achieve service commitments,
responsibilities, goals and growth inspirations.”
(Bev Johnson, CEO, Independent Home Care Provider)
Donna CrossGeneral Manager
Carrie Akhurst
Operations Manager
Carrie has a background in service management & coordination and is a
qualified & experienced trainer.
If you’re looking for someone who understands the challenges of operating an
aged care service, thinks outside the box when looking for solutions and can develop
unique and tailored resources that meet your organisation’s needs, you need to talk
to Carrie.
Sue Miller
Customer Relations
Sue is our administration extraordinaire! Sue is the person who keeps our team
and projects running to schedule, booking flights, accommodation and
vehicle hire.
Getting our team to your site, and resources and support to you is her focus. Being an awesome sounding board on practical process and tools
that work is Sue’s strength.
OUR MANAGEMENT TEAMThe Management team that will be your primary point of contact. For more info about our team https://meet-the-team
Donna has a background in business and organisation development, with qualifications in Human Movement,
Service Management, Health Economics and Governance.
Donna’s expertise in functional policy and systems, understanding what
makes an organisation and its people tick and finding workable solutions is
her special power.
CONTACT US
Social Media
Linked Inhttps://www.linkedin.com/in/donna-cross/
https://www.linkedin.com/in/carrieakhurst/
YouTube https://www.youtube.com/c/CulturallyDirectedCareSolutions/featured
Facebook https://www.facebook.com/culturallydirectedcaresolutions/
EmailDonna Cross - Quote queries > [email protected]
Carrie Akhurst – Resource Hub questions > [email protected]
Sue Miller – Billing and Customer Liaison > [email protected]
PhoneDonna: +61 0439 854 704
Carrie: +61 0419 522 150
Sue: +61 0404 134 040