intouchISSUE 80 | AUTUMN 2014 | FREE

The magazine for residents of Wales & West Housing

In this issue...

Our MAD Awards 2014

Keeping well this winter

Happy birthday Llys Jasmine!

Save energy, save money

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Editor’s Letter Contents

Other languages and formatsIf you would like a copy of this edition of In Touch in Welsh or in another language or format, for example in large print, please let us know and we will help you.

Did you know that you can now get more news and updates online?

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Contact UsWales & West Housing, 3 Alexandra Gate, Ffordd Pengam, Tremorfa, Cardiff CF24 2UD. Telephone: 0800 052 2526 Text: 07788 310420 Email: contactus@wwha.co.uk Website: www.wwha.co.ukYou can also contact members of staff direct by their email. For example, joe.bloggs@wwha.co.uk

Welcome to the autumn edition of InTouch 2014, which we hope is packed full of useful and interesting information for you. We’ve packed this edition full of WWH and resident news, as well as some top tips and advice on a range of issues.

On page 16 you’ll find the lowdown on this year’s Making a Difference Awards, our annual ceremony to celebrate the success of our residents and your community spirit. This year’s awards were our biggest and best yet – there are some really moving stories and most worthy winners, I’m sure you’ll agree!

We’ve also taken a look at ways we can all help to ensure we keep fit and well over the coming winter months, with some fab advice from NHS Choices on how to keep those bugs at bay (P32).

With those winter months often comes higher energy bills, so we’ve provided some tips, courtesy of the South East Wales Energy Agency, on how you can make small changes to help keep those costs down (P24).

We also have some new members of the WWH team, as our Community Enterprise Team has recently come on board. On P27, you’ll get to meet Nicola, Gareth and Kristin, and also get some great advice on employment issues from our experts as part of our new letters feature.

Finally, please don’t forget that you can read all the articles in this InTouch, and in past editions, at any time on our website www.wwha.co.uk

Until next time, take care and keep in touch,

WWH News & Info 4Development Update 12Planned Maintenance 14MAD Awards 2014 16Money Matters 22Work. Skills. Experience 27Going Green 30Healthy Living 32Quarterly Report 37Charity Update 38Your News & Views 40Birthdays & Anniversaries 42

PEFC/16-33-254

PEFC Certified

This product is from sustainably managed forests and controlled sources

www.pefc.org

Joanne Brennan-Lloyd 07747 466 152

Covering: Fairwater, Gabalfa/ Whitchurch, Llanishen, Rhiwbina, Tongwynlais

Claire Jones 07929 201 432 Covering: Canton and Fairwater

Wendy Foley 07929 201 418 Covering: Caerau and Llandaff

Sarah Bolton 07990 835 337 Covering: Caerau

Elizabeth McEwan 07805 251 791 Covering: Canton, Ely, Grangetown

Alyson Robinson 07929 201 373

Covering: Rumney, Splott, St Mellons, Trowbridge

Hazel Gray 07880 358 380 Covering: Roath, Splott, St Mellons

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We’ve recently made a few changes to the areas which our housing officers cover. This means that some of our residents have a new housing officer.

Over the next few pages you will find the details of the housing officers in your area.

Changes to our Housing Officer areas

North Wales

Mid Wales

SouthWales

North Wales

WREXHAM Donna Sutton 07966 867 640

Covering: Hightown, Summerhill

Claire Sumner 07917 352 368 Covering: Acrefair , Broughton, Brymbo, Caia Park, Chirk, Coedpoeth,

Gresford, Llay Overton, Penycae, Ponciau, Rhosllanerchrugog, Ruabon

Tanya Bell 07929 201 410 Covering: Acton, Gwersyllt, Hightown,

Marchwiel, Wrexham Town, Rhosrobin

DENBIGHSHIRE Catherine Marland

07789 515 690 Covering: Henllan, Prestatyn, Rhyl

CONWY Lindy Brettell 07929 201 407

Covering: Abergele, Cae Mawr, Deganwy, Kinmel Bay, Llandudno, Old Colwyn,

Rhos on Sea

FLINTSHIRE Jill Wilcox 07771 530 426

Covering: Broughton, Buckley, Hawarden, Mancot, Queensferry,

Shotton Craig Atherton 07827 279 701

Covering: Connah’s Quay, Delyn, Hawarden, Leeswood, Mold, Sarn Lane

(Hope) Ann-Marie Rastin

07929 201 412 Covering: Delyn, Flint, Greenfield, Holywell, Rhewl Fawr

Mid Wales POWYS Gareth Hughes 07917 765 782

Covering: Brecon Town, Crickhowell, Llangynidr, Llandrindod, Hay on Wye,

Howey

Marcelle Mackay 07929 201 424

Covering: Llandrindod Wells, Presteigne Rhian Marsh 07539 118 684 Covering: Llandinam, Llanfair Caerinion,

Newtown

Wendy Fryzer 07929 201 425 Covering: Brecon Town, Builth Wells,

Defynnog, Sennybridge, Crai, Trecastle, Llanwrtyd Wells, Talgarth, Trefeca, Bronllys

If you have any queries about the changes, please don’t hesitate to contact your housing officer directly, or call our customer service centre on 0800 052 2526.

South Wales

CARDIFF Amanda Mills 07929 201 355

Covering: Cathays, Lakeside, Llanrumney, Pentwyn, Penylan

Gill Jones 07823 342 555 Covering: Cathays, Lakeside, Llanrumney,

Pentwyn, Penylan Deborah Cadwallader 07929 201 375

Covering: Canton, Cyncoed, Fairwater, Gabalfa/Whitchurch, Llandaff North, Penylan

North Wales

Mid Wales

SouthWales

North Wales

Mid Wales

SouthWales

MERTHYR TYDFIL Meryl Thomas 07929 201 459

Covering: Cathays, Lakeside, Llanrumney, Pentwyn, Penylan

Marcelle Mackay 07929 201 424

Covering: Dowlais, Gurnos

VALE OF GLAMORGAN Elizabeth McEwan

07805 251 791 Covering: Penarth, Llandough

Alison Pearce 07855 498 143 Covering: Barry, Cowbridge, Dinas Powys, Llantwit Major, Penarth, Rhoose,

St Athan

RCT Alex Morris 07929 201 423

Covering: Cwmparc, Gelli, Mountain Ash, Pentre, Ton Pentre, Tonyrefail,

Treherbert, Treorchy, Williamstown, Ynysybwl, Ystrad

BRIDGEND Ann Lewis 07917 352 379 Covering: Bettws, Bridgend Town,

Maesteg, Ogmore Vale

Alison Hayes 07929 201 370 Covering: Brackla, Bridgend Town

(Hanover Court only), The Heathers

North Wales

Mid Wales

SouthWales

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To coincide with International Youth Day, residents celebrated cultures from across the world in a family fun day at Hightown Community Resource Centre.The event was attended by the Mayor of Wrexham, Cllr Alan Edwards and his wife Glenys, who helped judge the best national costume. The winner was Omo Tdegun, who received £50 in shopping vouchers.

The community enjoyed activities for all the family, including African drumming, Indian dancing, Zumba, street dancing and Aboriginal art painting.

There was also face painting, a bouncy castle, mask making and children’s competitions.

International Youth Day was started in 1999 by the UN General Assembly. The day brings youth issues to the attention of the world and celebrates young peoples’ efforts to improve society.

Hightown Community Resource Centre replaces the old community centre on Brynycabanau Road and is at the heart of Wrexham, offering classes and rooms at affordable prices for individuals, families and local businesses to enjoy.

The Mayor of Wrexham, Cllr Alan Edwards, said: “I am delighted to be invited today to be part of International Youth Day and to meet our young people and celebrate with them the diverse cultures that they represent.”

Anne Hinchey, Chief Executive of WWH, said: “Wrexham is a multicultural community and I’m delighted to see residents celebrating their different cultures. It’s also great to see them enjoying the community resource centre.”

To find out more about Hightown Commuity Resource Centre, please visit www.facebook.com/hightowncrc or call 0300 123 20 70 to make a booking.

Wrexham celebrates Festival of Nations

Tharniya Sivakumar,Mia Coatesand SujanSivakumar

Maria Edwards 07929 201 316

Covering: Brackla, Bridgend Town, Kenfig Hill, Porthcawl, Pyle

Ilka Beynon 07929 201 311 Covering: Bridgend Town, North Cornelly

Andrew Pritchard 07929 201 365

Covering: Blaengarw, Brackla Meadows, Pontycymer, Sarn, Bryncethin

CAERPHILLY Deborah Cadwallader

07929 201 375 Covering: Caerphilly, Rhymney, Ystrad

Mynach, Nelson

SWANSEA Ilka Beynon 07929 201 311

Covering: Caswell, Dunvant

Leasehold Housing Officer (all Wales)

Charmaine Davies 07881 093 515

Supported Housing Officer (all Wales)

Sarah O’Keeffe 07929 201 337

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Residents celebrate their first year at Llys JasmineResidents and staff at Llys Jasmine extra care housing scheme enjoyed celebrating the scheme’s first anniversary in October.

The state-of-the-art scheme offers independent living backed by 24 hour on-site care and support for people aged 65 and over in Flintshire who need such care.

The birthday celebrations involved pupils from Ysgol Bryn Coch singing Happy Birthday to the residents, a performance by members of Buckley Brass Band, and a performance by singer Julie West.

Councillor Christine Jones, Cabinet Member for Social Services, said: “In just one year Llys Jasmine has made a real difference to people’s lives and gives residents to access to the best support and care. The celebrations are a great way to mark the anniversary.”

Anne Hinchey, Chief Executive of WWH, said: “I’ve enjoyed celebrating the first anniversary of Llys Jasmine with the residents. The fantastic facilities and excellent support service have made a

real difference to residents’ lives and it’s lovely to see them enjoying living at the scheme.”

Resident Chris Davies said: “It’s been an eventful year with lots of memories. Clubs have been formed and we have budding poets, writers and artists as well as computer buffs and photographers. The gardens look beautiful, thanks to both staff and residents. We thank everyone – the last year has changed our lives.”

The first anniversary party held by Llys Jasmine extra care scheme residents

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Twyncarmel fun day proves a big success

Community spirit was high in Twyncarmel, Merthyr Tydfil, with two full days of activities organised by WWH well attended during half-term week.Football-mad youngsters from Twyncarmel and the neighbouring Castle Park estate took part in a five a side football tournament organised by WWH’s Herman Valentin as part of the Get It Together Project with Treharris Boys and Girls Club, and funded by the Princes Trust.

PCSOs Owain Dando and Jason Davies from the Neighbourhood Policing Team kindly acted as referees meanwhile Gellideg Foundation Group’s Youth and Communities First Teams opened up the Fact Shop, where residents were able to enjoy pumpkin carving and face painting as well as Halloween crafts and cakes and raffle stalls. And to warm everyone up on those cold autumn days, a bar-becue was held with seasonal pumpkin soup served free of charge.

Alison Chaplin, WWH Community Development Project Officer for the area, said: “It was a fun day out enjoyed by all who attended. I also took the opportunity to speak to young people about potential improvements to the kick-about area currently under discussion with the Ward Councillors.”

WWH donated £50 in DW Sports vouchers to the 2 winning teams’ youth clubs to help pay for more sporting activities.

As well as the fun day, young people from the estate turned to support the half term litter pick on the old flats field site on Twyncarmel supported by WWH staff and partners from Cynefin, Keep Wales Tidy, Tidy Towns, and South Wales Fire and Rescue.

Health Minister impressed

with Nant y Môr Health and Social Services Minister Mark Drakeford, has praised Nant y Môr extra care scheme in Prestatyn during a recent visit there.

The complex of 59 apartments was the first extra care housing scheme to be developed by WWH in partnership with Denbighshire County Council and provides state-of-the-art facilities for the over 60s.

Professor Drakeford said: “I’ve had a whistlestop tour of Nant y Môr and I think it’s fantastic. I’ve been struck by the way extra care schemes manage to combine the preservation of personal independence with community living. This scheme gives people the best of both worlds.”

Mark Drakeford with the residents of Nant Y Môr

Twyncarmel fun day

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Penarth residents recognised at national awardsResidents from Oak Court in Penarth, Vale of Glamorgan, have been recognised as finalists at this year’s Sustainable Housing Awards.

Members of Oak Court Gardening Club were nominated for the Green Tenants of the Year Award earlier this year, and attended the prestigious ceremony - which was hosted by Sir Ranulph Fiennes - at the Lancaster Hotel, London, on the 17th October.

Over the past year, residents at the scheme have worked tirelessly to transform the garden, led by Sandra Thomas, David Brigham, Paul Clark and Kathy Page.

Even though the gardening club is still in its early years, the residents have grown an impressive range of fruit, vegetables and herbs. They now have plans to create their own orchard of rare and native varieties of apple, pear, plum and damson.

As well as raising over £600 for the garden themselves through raffles, bake sales and big breakfasts, the green-fingered residents have received help along the way with funding from WWH’s Make It Happen Grant and Environment Fund, as well as support and assistance from WWH staff. The funding has provided a shed, greenhouse and raised bed amongst other garden goods.

The group was also recognised at this year’s WWH Making a Difference Awards, where they took home the Eco Champion category, sponsored by Contour Showers. Sarah Wilcox, Environment Assistant for WWH, said: “The garden project at Oak Court has brought the scheme closer together, with many of the residents getting involved by gardening, donating items to raise money or helping to make refreshments for social events.

“We were so pleased to see the group recognised as finalists for the Green Tenants of the Year Award. Their hard work and determination has paid off and we’re extremely proud of their achievements.”

(L-R) Kathy Page, scheme manager Sally Lewis and Sandra Thomas at the Sustainable Housing Awards

WWH calls for Flint residents’ photos from WWIAs work nears completion on 33 new apartments for over-55s in the heart of Flint, WWH is launching an appeal for photos from the First World War to be displayed in the scheme.

The complex is located on the site of the former Delyn Council Offices at Flint House, next to the cenotaph in the town. The four-storey building is being built by Anwyl Construction for WWH, in partnership with Flintshire County Council.

Anne Hinchey, Chief Executive of WWH, said: “Flint House is a fantastic new development of energy efficient, warm and affordable homes.

“To show respect to the residents in Flint, and to commemorate the First World War we want to decorate the corridors and reception area with a permanent exhibition of copies of photos from the war specific to the Flint community. The scheme will also be called Cenotaph Square to honour those who fought, not just in the First World War, but every war.”

WWH has been working closely with local historian Peter Metcalfe on the project, who has just published his book, Remembered Again: Recalling Flint’s Fallen Heroes of the First World War Volume 1. Some of the photos from the book will be used in the display at the scheme.

Peter Metcalfe said: “I think this proposal is a wonderful tribute to those who played a part in the First World War. This project will ensure that these men are always remembered.”

If you have any photos or stories from the First World War that could be used please contact Jane Janaway on 01352 732324 or email her at jane.janaway@wwha.co.uk

Residents and WWH staff at Oak Court, Penarth

Memory café launched in Mold A memory café has been officially launched by the Mayor of Mold, Cllr Carol Heycocks, at Llys Jasmine extra care scheme in Mold.

The memory café is a joint initiative between WWH, Flintshire County Council Social Services, North East Wales Carers Information Service, Alzheimer’s Society and Betsi Cadwaladr University Health Board. It aims to help people with memory loss living in Flintshire, as well as their carers. The group meets every other Thursday at 1.30-3.30pm in Llys Jasmine and provides free support and advice, organised activities and the chance to meet new people.

For more information about the memory café, contact Jacky Baldini, Alzheimer’s Society, on 01352 700716; email jacky.baldini@alzheimers.org.uk

Celebrations at the launch of the memory café in Llys Jasmine

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More affordable homes in FlintshireWork has started on a £5 million project to build 58 affordable homes (44 houses and 14 apartments) in Greenfield.

WWH has contracted Anwyl Construction to begin work on the site in partnership with Flintshire County Council. The new homes are expected to be completed by September 2015.

Tom Anwyl, Contracts Director for Anwyl Construction, said: “We are delighted to be working with Wales & West Housing on another major social housing project in north east Wales.

“Their commitment to providing much-needed social housing has provided a lifeline for the construction industry in the area in recent times, and has been a source for jobs and apprenticeships.”

Anne Hinchey, Chief Executive of WWH, said: “This is a fantastic new development of energy efficient, warm and affordable homes. It provides an answer to the need for affordable housing in Greenfield, as well as boosting the economy and giving the local community work and training opportunities. Funding from the Welsh Government and our partnership with Flintshire County Council has made this possible. Affordable housing is more important now than ever and this project will help make a real difference.”

Councillor Aaron Shotton, Council Leader, said: “Flintshire County Council is committed to providing affordable social housing to residents and this project is a great development for Greenfield. Working in partnership with Wales & West Housing and Anwyl Construction has delivered fantastic results in the past and I look forward to seeing these homes in 2015.”

WWH, Anwyl Construction and Flintshire County Council are working together to deliver 58 affordable new homes in Greenfield

New homes coming soonto Porthcawl, Bridgend WWH will soon be unveiling 40 brand new homes in the popular seaside town of Porthcawl, Bridgend.

The unique development on New Road, which is being built by local construction company Jehu and in partnership with Bridgend County Borough Council, will see 24 one bedroom apartments and 16 two bedroom apartments available for both rent and purchase from spring 2015.

Firms keen to grab a slice of the action Dozens of Mid Wales building firms are hoping to grab a share of a £5.5 million contract to provide extra care housing in Newtown, Mid Wales.

Award-winning builders Anwyl Construction, are set to build 48 apartments - 39 of them extra care and nine supported care - at Severnside , Newtown, for WWH in partnership with Powys County Council.

And last month representatives from several local firms met with development staff from Wales & West Housing and Anwyl at a Meet the Contractor event at Maesmawr Hall Hotel, Caersws.

The event provided local contractors with the opportunity to meet Anwyls and WWH and set out their stall for them ahead of work starting on the £5.5m development.

Simon Rose, Anwyl Construction’s Commercial Manager, who is on overall charge of the project, said: “Events like this mean we can expand our sub-contractor base and our list of suppliers and it obviously provides benefits for the local economy as we would anticipate that up to 80 per cent of the workforce for the Severnside development will be from within 15 miles of Newtown.

“We’re looking for a wide range of skills - including plumbers, electricians, joiners, bricklayers, specialists PV panel installers and ground workers so we can deliver this project on time.

“We are also keen to work with local contractors who share our commitment to apprenticeships and here again we would wish to work with the local Powys College to find placements for their constructions skills students.”

Anne Hinchey, Chief Executive of WWH, said: “It is a key component of Anwyl’s contract with us that local contractors and local supply chains are used wherever possible. Our aim is to maximise employment and training opportunities for the local community.”

Anyone interested in find out more should contact Anwyl Construction on 01745 353000 for further details.Anwyl’s Severnside development in Newtown. From left, Simon Rose, Anwyls, Craig Sparrow, Wales and West Housing and Guto Carrod, Business Wales.

As part of the scheme, there will be opportunity for residents to rent their new home for a 12 month period before buying the property at 70% of its value. As a result, the average price for one of the apartments in this sought after area will be from £63,000 (based on 70% value of a £90,000 one bedroom property.)

Those interested in the scheme will need to meet certain eligibility criteria. To qualify, you must:

• be in employment with sufficient income to raise a mortgage

• be unable to purchase a suitable property on the open market without assistance

• be a first-time buyer, or in the same position as a first-time buyer

• be over 18 years of age• be a UK citizen or have indefinite leave to

remain in the UK

For more information about our New Road development, and to find out if you qualify for the home ownership scheme, call our development team on 0800 052 2526.

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Residents living at Plas Foryd in Kinmel Bay, Conwy, told us how pleased they are with their new kitchens as part of the planned maintenance programme carried out by Cambria Maintenance Ltd.

Susannah Halewood, 93, said: “I love my kitchen. It’s so bright and spacious. I am so pleased with Wales & West and the workmen from Cambria were very good. I had a small kitchen before without much work surface and couldn’t put my pots away. Now I have more space and it only took a week!”

Neighbour Stan Tilson, 77, said: “Cambria did a good job and it didn’t take long. I’ve got everything I need and like just being able to walk from my living room into my kitchen.”

Planned MaintenanceHousing Officer Lindy Brettell with resident Susannah Halewood

“We love our new kitchens”

Residents’ faces at Ty Gwyn Jones, Abergele, Conwy, literally lit up following electrical work carried out by CJS Electrical.

Lighting had been quite dim in their communal living room and the corridors were dark, but now the lights automatically switch on as a person enters a room.

Scheme manager Betty Roberts said: “The lights make the scheme look modern and they are so much more energy efficient. Lights used to be left on all the time before and some residents sometimes struggled to find light switches. The contractors cleaned up after themselves and did a great job.”

Electricians brighten

up scheme

Joseph Costello and James Murray are just some of the residents who are pleased with the new lighting at Ty Gwyn Jones

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You could also be a WINNER – simply have your gas boiler serviced on the first appointment, or give us at least 48 hours’ notice to postpone the visit.

PH Jones Prize DrawWin £250, champagne, chocolates and a bouquet of flowers!

The WINNER from the south was Mrs Jones from St Mellons, Cardiff, who is looking forward to spending her winnings on some Christmas extras and home improvements.

The WINNER in our latest draw from the north was Patricia Elson from Buckley in Flintshire, who said: “I am delighted to receive this cheque. It will come in handy for Christmas and means I can treat the children to a trip to the cinema.”

Patricia Elson with Grace and Jane Duckers, Procurement Assistant, Wales & West Housing. Mrs Jones from St Mellons with her prizes

Below are the schemes that we plan to upgrade in the first quarter of 2015:

KitchensCwrt Sant Mihangel, CardiffWashford Avenue, CardiffCountisbury Avenue, CardiffHill Court, Wrexham (Houses Only)

BathroomsOldwell Court, CardiffWenlock Crescent, Mancot

Windows/DoorsBenjamin Place, WrexhamCaia Gardens, Wrexham

Doors OnlyEarle Street, WrexhamPoplar Road, Wrexham

Green Fingers Award sponsored by EnviroventJoint winners: Val Davies, and, Oakmeadow Court GardenersVal Davies, of Cwrt Anghorfa, Bridgend, was joint winner of the Green Fingers category.

Eileen Peakman, a regular visitor to the scheme, nominated Val. Eileen said: “Val and the gardening club at the scheme have developed a beautiful garden. Val has been the driving force for change and residents agree that she has, in many ways, changed their lives as many people had withdrawn into themselves after losing friends and partners. Through Val, regular social evenings now take place and new friendships have been developed. I know that without Val’s efforts this change would probably never have happened.”

Grandmother Val, 71, said: “Amazing!!! When I saw the stories from the other people on the shortlist I thought I had no chance. It’s been a fabulous evening!”Members of Oakmeadow Court Gardeners, from Cardiff, were also named as winners for the way they have transformed their gardens.

Sarah Willcox, Environmental Assistant at WWH, nominated the group for the award and said: “The transformation at

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MAD Awards 2014:celebrating your successOn Friday 10th October we held our seventh annual Making a Difference Awards.

More than 200 residents and staff got together at the Vale Resort, near Cardiff, to celebrate community spirit Wales & West Housing-style. This year, we were also pleased to be joined by representatives from 32 companies who generously provided more than £30,000 sponsorship that enabled us to host the event.

The MAD Awards are our way of honouring the community spirit, enterprise, kindness and commitment shown by so many of our residents, young and old alike, who live in our properties.This year’s ceremony was bigger and better than ever, and proved a huge success with all who came along to join us. Here are just some of the highlights.

The winners

Good neighbour Award sponsored by PH JonesWinner: Jean Ward Jean Ward, 76, of Llys Faen retirement scheme in Bridgend, scooped our Good Neighbour Award for her kindness and dedication.

Jean was nominated for the award by her fellow residents at the popular retirement scheme after she took over the running of the residents’ social club.

“Jean’s hard work has brought a lot of laughter and friendship back to the scheme,” said Clive Evans, who wrote the nomination. “When she arranges events she always considers the individual needs of every resident and will escort anyone who is frail or unwell home to make sure they are safe.”

After receiving her award Jean said: “I am very excited. I have never, ever done anything like this before. It’s wonderful and I am so pleased to have won.”

Oakmeadow Court has been huge. The scheme now looks beautiful and the difference is amazing.”

Mary Fitzgerald, 71, of the Oakmeadow Court Gardeners, said: “I feel ready to cry. I couldn’t believe it when our name was called out as winners of our category. It’s wonderful.”

Fresh Start Award sponsored by AnwylWinner: Debbie PartonDebbie, a resident in Powys Close, Queensferry, scooped the Fresh Start category for her courage and determination.

Over the past 18 months, Debbie has pulled her life together after previously suffering from drink problems after the deterioration of her marriage and ill health. Thanks to rehab, and the support from her family, friends and organisations including WWH, brave Debbie has now made a fresh start.

Housing Officer Cath Marland said: “To see how far Debbie has come and how she has turned her life around is amazing.”

Debbie said: “I was not expecting this at all! I can’t thank Wales & West Housing enough. To receive this award on the eve of my 40th birthday is fantastic!”

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Eco Champion Award sponsored by Contour Showers Winner: Oak Court Gardening Club Residents from Oak Court in the Vale of Glamorgan won the Eco Champion Award thanks to all their hard work in their impressive scheme garden.

As well as beautiful floral displays and impressive crops of fruit and veg, the keen gardeners from the club have built a greenhouse with disabled access and raised beds for easy planting, installed a giant water butt and even an aquaponic system where waste water from a giant fish tank is used to fertilise the plants.

WWH Environmental Assistant Sarah Willcox says: “Before Oak Court Gardening Group came together, the grounds at the scheme were bare. Residents would rarely venture outside so the improvement has been huge; so much so that Oak Court was shortlisted for a national award!”

Local Hero Award sponsored by Solar Windows Winner: Mick Glendenning Mick, a resident in Ystad Goffa Court, Flint, was crowned as our Local Hero for the help he has provided to others in the community.

Since February 2010, Mick volunteered to run a foodbank at Ystad Goffa. Known as the Food Co-op, it is open to all residents at the scheme as well as anyone else in the local community. He has made links with a local Flying Start project and is extending his food co-op provision to pregnant mothers, as they are encouraged to eat healthily during pregnancy.

Speaking after receiving his award, Mick said: “It was totally worth it. I’m speechless. I’m in tears!”

Community Project Award sponsored by CJS Electrical Winner: Llys Jasmine Gentlemen’s Club Residents at Llys Jasmine extra care scheme in Mold, Flintshire, were recognised for the positive impact they have made on their community.

Special Inspiration Award sponsored by Day’s Rental Another surprise award of the evening went to the WWH Resident Participation Steering Group.Established in 2008, the 15 strong group was recognised for its contribution and hard work in helping WWH to ensure that our residents receive the best service possible.

The group acts as a sounding board for resident participation, and helps WWH to look at things from a resident perspective. As well as challenging how we do things, the residents come up with ideas of how we can do things better and resource things smarter.

Special Inspiration Award sponsored by Cambria

Winner: Jane ConnorJane Connor, of Bell Court, Wrexham, scooped a Special Inspirational Award in the Fresh Start category.

Physically and mentally abused by her natural parents, Jane was adopted by an uncle and aunt. However, her adoptive mother became ill with paranoia, and her adoptive father became increasingly controlling. Dyslexic and unsupported by her family, Jane had left school with no qualifications. Effectively she gave up on herself and it wasn’t until 2013, approaching her 50th birthday, that Jane really felt that she was finally taking control of her life and making a fresh start. Inspired by a surprisingly enjoyable 8 week Working Links course at Coleg Cambria to improve her English and Maths, Jane has gone from strength to strength.

She said: ““I can’t believe I’ve won! I am so grateful to Housing Officer Donna and Wales & West Housing. I’ll find a place for my trophy.”

The club meets weekly and offers the opportunity for the men of the scheme to socialise. Housing Officer Craig Atherton said: “This club is about more than just socialising – it’s about enriching people’s lives and providing people with the same opportunity to participate, regardless of ill health or conditions.

Charlie Roper, resident and club member, said: “We’re all delighted to win this award and have had a wonderful evening. Now it’s over to the ladies next year!”

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A big ‘congratulations’ is also in order for our fantastic finalists of the evening:Good Neighbour AwardCharlie Roper, Llys Jasmine Extra Care Scheme, FlintshireJanet Meredith, St Clements Court, CardiffSandra and Tony Slade, Ty Ddewi, Rhondda Cynon Taff

Green Fingers AwardHanover Court Garden Club, ConwyEmrys Phillips, St Catherine’s Court, CaerphillyMichael Reynolds, Constantine Court, Rhondda Cynon Taff

Fresh Start AwardJane Connor, Bell Court, WrexhamDavid Jones, Hackett Road, WrexhamBruce Morris, Llys Jasmine Extra Care Scheme, FlintshireDee Thorne, Ty Ddewi, Rhondda Cynon Taff

Eco Champion AwardPhil Kenyon, Llys Yr Orsedd, WrexhamSt Mellons Community Garden, CardiffCwrt Anghorfa Gardening Club, BridgendBuzzy Buzzy Bees Gardening Club, Vale of Glamorgan

Local Hero AwardPaula Hack, WrexhamJohn Ellis, Sydney Hall Court, FlintshireElla Hardy, Llys Jasmine Extra Care Scheme, FlintshireFrank Price, Maes Y Ffynnon, Powys

Community Project AwardCaitlin Evans, Bryn Cyn, CardiffSt Catherine’s Court Puffers and Planters, CaerphillyOakmeadow Entertainment Group, CardiffTy Ddewi Can Do Club, RCT

Well done to all our finalists!

Special Inspiration Award sponsored by Jewson Denbighshire resident Ryan Hassett was recognized for his determination and courage. Ryan, 20, lives with his mum Yvonne in Cefndy Road, Rhyl. Like many youngsters, he has had bad luck thrown at him but has chosen to rise above it, where many would have gone off the rails. Ryan lost his dad at the age of 8, and at that time his mum was on a methadone rehabilitation programme for addicts - however she was still taking heroin and crack cocaine.

Despite the pain he faced in his family life, Ryan flourished and exceeded in football, and went on to achieve straight As in his GCSEs. He is now studying Sports Science at Liverpool University and has a part-time job to support himself. Ryan also ensures that he visits home regularly to help his mum.

Proud mother Yvonne, who has not taken drugs for four years, says of Ryan: “He’s an all-round emotional rock”.

Ryan said: “I don’t believe that I deserve this award having heard everyone else’s stories. I feel so proud – it’s been a complete surprise. I feel humbled.”

You can read more about this year’s MAD Awards on our website www.wwha.co.uk, and view a video from the night on our YouTube channel wwhahomesforwales.

And a big thank you to our sponsors

Main Event Sponsor

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Saving money for ChristmasIt’s the most wonderful time of the year, as they say… but also the most expensive for many of us!

With all that shopping and present buying, Christmas can certainly hit the bank balance hard, and leaves many people with a hefty New Year bill.

Here, Money Advice Service gives their advice to help soften the blow on our wallets during the festive season.

Set a budget!The average Christmas spend per household is around £500, which includes food, presents, travel and decorations, among other expenses. To begin your budget, make a list of family and friends you will be buying presents for and allocate an amount for each person.

If you are hosting dinner, consider how many people will be coming over and how much you will need to spend on food and drink.

From there, you should be able to work out how much money you will need. Resist the temptation to overspend on presents – although it’s tricky (especially when it comes to spending on the kids) be strong and stick to your budget for each person.

It’s a good idea to save a little every month throughout the year especially for Christmas. For example, saving £50 a month from the start of the year will get you £600 to spend for the festive season. You can find a handy money planner on

the MAS website to help you create your budget and see how much you could save in time for the big day, next year!

Start some new Christmas traditions!Pressure to please loved ones and to give children the perfect Christmas tops the list of reasons people overspend during the festive season.

Consider starting some new Christmas traditions that the whole family can join in and save some money along the way.

Firstly, start early. Picking up Christmas essentials like crackers or decorations in the sales can mean big savings, sometimes around 50%. If you know what gifts you need to buy, it can help to pick up an item a month to help spread the cost and save you the hassle of shopping when everyone else is.

You could also embrace the digital age and email Christmas cards to save on postage. There are lots of free websites that let you create your own cards, with family photos and videos. First class stamps cost 60p, while second class stamps cost 50p, so if you plan to send 30 cards by email this year, you could save between £15 and £18.

A pre-Christmas clear out with the family will not only help you to get in order for the festive season, but could also put some money back in your pocket. Once you’ve put aside anything you no longer want, make some extra cash by selling it

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online or at a local sale. If you time it right, you’ll find plenty of people looking for second-hand gifts. If you’re new to this idea don’t worry; the MAS website has a great guide on how to get rid of clutter and make money.

If you’re buying gifts for colleagues or friends, you could set a limit of £5 to £10. You could also give something handmade instead, especially if you’ve got a hidden talent - with everyone feeling the pinch, your suggestion may be very welcome.

Saving for SantaAs mentioned previously, it’s best to start saving as early as possible for Christmas. The earlier you start saving, the less you need to put aside each month. Even a small amount over a few months can make a big difference.

Treat saving in the same way as you would a bill. Committing to saving a regular sum each month or week is more effective than simply saying you’ll save whatever you have left over, which may be nothing. And try to be realistic - it’s better to commit to a manageable amount than to aim too high and give up.

Not sure how much you can afford to save? Start small – put your spare £1 or £2 coins into a jar each week. If that works, try setting aside a bit more on a regular basis. Make sure you transfer it into a savings account as soon as it has built up to a tidy sum so you’re not tempted to spend your hard earned pounds. If you are struggling to open up a bank account for your savings, then consider speaking to your local credit union.

Alternatively, you could look at using a Christmas savings scheme. These special savings clubs and schemes – whether offered by the Post Office, national retailers, local shops, social clubs or other providers – typically work like this:

You pay in small amounts of money throughout the year to save for Christmas shopping, or another holiday or event

When the Christmas shopping season arrives, your savings will be exchanged for shopping vouchers, gift cards or goods and services from the club provider

These clubs aren’t for everyone; most clubs won’t let you access your savings until November or December and those that let you access your savings earlier usually charge a penalty if you do so.

On another note, make sure you join a club that is a member of the Christmas Prepayment Association (CPA). They have developed a code of practice for the industry which includes rules about how their members must look after your money once you’ve handed it over.

For more free great advice on how you can save money for Christmas, as well as further financial advice, visit the Money Advice Service website www.moneyadviceservice.org.uk or call MAS on

0300 500 5000

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Save energy, save money! With the cold winter weather, we all look forward to going home to a toasty, comfy home. But with winter often comes bigger energy bills as we switch on the heating.By being energy savvy throughout our homes, however, we can all save some extra pennies on our bills. Here’s some great and simple tips how, from the South East Wales Energy Agency.

Kitchen:• Choose the right size pan for the

ring and use the lid.• Use a kettle for boiling water for

cooking; it’s cheaper and quicker than waiting for water to boil in a pan on the hob.

• Use a jug kettle and the level indicator to fill and boil just the amount of water you need. It’s quicker - and tea tastes better with water that has been boiled just once!

• Don’t wash-up under a running tap; put the plug in the sink or use a bowl. Modern dishwashers are also efficient and save water and energy, but try and wash a full load.

• Avoid putting warm or hot items straight in your fridge or freezer.

• Defrost fridges and freezers regularly – the more ice, the more electricity used.

LightingSwitch all your bulbs to energy saving bulbs. An energy efficient light bulb lasts up to 15 times longer than a normal bulb, and uses 80% less energy. In fact, replacing a normal bulb can give an annual saving of £7 each.

Lots of us have lighting for decorative purposes, but be aware that this can be very wasteful. Some fittings or sets of lights, such as those using small halogen lamps, can use more than a traditional light bulb and significantly more than low energy compact fluorescent bulbs.

Before you buy, look at the wattage of the fittings and choose the lowest to provide the light you need.

EntertainmentMost appliances use electricity when left on at the plug, including things like computers that don’t have visible standby lights, so always remember to switch off at the socket!

Choosing a new TV? Well LCD is very efficient, and smaller TVs use significantly less energy than bigger ones.

LaundrySetting your washing machine to 30°C means you use 40% less electricity than at 40°C, and most detergents work just as well at lower temperatures. Make sure you use a full load too!

Tumble dryers are a major user of electricity in the home; outside line drying or using a clothes horse in a well-ventilated room will help a lot.

HeatingOnce you have insulated your home, turning down the thermostat by just one degree saves 10% of your heating bill. That can mean £40 a year savings!

If you have a programmer or timer, use it to switch the heating off when you are not at home.

There are also grants that can help you to pay your heating bills. The UK Government’s Warm Home Discount scheme is an annual rebate (£140 for winter 2014/15) provided to customers who are in, or at risk of, fuel poverty.

To qualify for the rebate, you must be:

• 75 or over and getting the Guarantee Credit element of Pension Credit

• under 75 and only getting the Guarantee Credit element of Pension Credit (you won’t qualify if you also get Saving Credit).

• And if you don’t qualify as part of the above core group, some suppliers are now offering the discount to a wider group of people. For example: - those on a low income where 10% or more of income is spent on heating the home - residents in receipt of multiple benefits - low income households with mental/physical disability /illness or with some degree of vulnerability - Each supplier has its own rules about who can receive this help.

Check with your supplier to see if you meet their rules and how to apply, or contact the Home Heat Helpline on 0800 336 699.

Our Tenancy Support Officers can provide you with lots of help and advice on cutting your energy bills. If you would like to speak to your officer, call us on 0800 052 2526.

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Work.Skills.ExperienceMeet our Community Enterprise TeamWe’ve recently introduced a community enterprise team to WWH, consisting of a social enterprise officer, a business development officer and an employment and enterprise coach. With this fab new team in place, we will be looking to help residents and maximise investment in our communities in many different ways.

The team aims to create opportunities such as apprenticeships, work placements, voluntary experience and permanent employment at both WWH and with our partners and supply chains. We will be piloting this approach in Merthyr Tydfil, as we have planned maintenance and construction projects in this area which we feel may create opportunities for our residents.

Get online with theAccess Broadband Cymru Scheme Trouble getting online? The Access Broadband Cymru Scheme provides funding towards the delivery of faster broadband connections for businesses, residents and communities across Wales. The Welsh Government scheme offers a grant for 90% of the cost of fibre broadband installation, with a maximum grant of £900 available to homes and premises in Wales that qualify.

To qualify for the scheme, you need to live in an area which will eventually be covered by the Superfast Cymru roll-out – that’s the Welsh Government and BT programme that’s taking fibre broadband to parts of the country not covered by commercial plans.

You will also need to show that you:-

• have a broadband connection with a constant download speed of less than 2 mega-bits per second

• have written guarantees from your chosen broadband provider that the equipment to be installed is capable of supporting constant superfast speeds.

The guidelines state that you must supply evidence of your download speed at different times of the day (morning, afternoon and evening tests required). If you have access to a computer you can check your broadband download speed in the following ways:-

If you currently have broadband, use a speed test web site (e.g. www.speedtest.net) to run a number of speed tests over a number of days

If you don’t have broadband at the moment, use a computer elsewhere to enter your land line telephone number at www.samknows.com

If you don’t have a telephone land line number, you can also use your post code

To find out more about the Access Broadband Cymru Scheme and to find out if you qualify, call 0300 025 8887 or email broadband@wales.gsi.gov.uk

Nicola is our social enterprise officer, and also the community enterprise team leader. Her role is to develop our supply chain as well as those of our suppliers to support and develop social enterprise, and allow better access for small and medium sized enterprises and sole traders.

As our business development officer, Gareth’s role is to work with our contractors to secure work placement opportunities for our residents. He also supports our environmental and community projects.

One of the main parts of Kristin’s job as employment and enterprise coach is to spend time with residents who are looking for training, volunteering or employment opportunities, and to help them along the road to meaningful and sustainable employment.

Kristin will be working with residents on a one-to-one basis to update their CVs, job search and apply for jobs, provide guidance on job interviews, provide advice on starting a business and support them into employment, work placements or volunteering.

Nicola Perkins

Gareth Kitchen

Kristin Vaughan

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Dear Kristin…

Dear Kristin,I have just been offered a job with zero-contract hours and am not sure whether to accept it. I am currently claiming jobseeker’s allowance, receive both housing and council tax benefit and live with my partner and our 16-month old daughter. Should I take the job in the hope that I will work enough hours to justify coming off my benefits?

Kristin writes:Zero hour contracts are used by employers to call in employees as and when required, meaning the work can be sporadic. Some small or new companies cannot commit to long term contracts with full-time hours as they do not know exactly how things are going to pan out. These zero hour contracts allow them to hire staff and offer them as much work as they can, without having the worry of not being able to employ them when work is low.

If things are going well, many people can work well over part time and full time hours week in week out, and many people work on a zero hour contract for long periods of time.

This may suit some people who do not have commitments - such as rent or supporting a family - or people who just want the occasional hours or flexibility to decide when to work. This is not a permanent contract with a salary or contracted hours, so if you need to know for a fact you will be earning a certain amount of money then this is not for you, but a lot of people are happy on a zero hour contract, and rarely work “zero” hours .

Starting now, in every edition of In Touch our employment and enterprise coach Kristin will be giving our residents advice about any issues to do with employment, training and volunteering.

Dear Kristin,As a lone parent I am ready to return to work now that both of my children are in school. I am responsible for taking my kids to and from school, which is making it hard for me to find work. I can only really work between 10am and 2pm and I am finding it really difficult to find a job that doesn’t start at 9am or earlier, or doesn’t require me to work evenings. Do you have any suggestions?

Kristin writes:The first thing I would check would be to see if your children’s school has a breakfast club or after-school club. These clubs offer wraparound support which means that you can take your children to school earlier and/or pick them up later. The children have breakfast and take part in various activities, which gives you more flexibility with the hours you can work. However, they do not run in school holidays, but there will be other options available during these times such as play-schemes and holiday clubs. You may be able to get help with childcare costs. As a single parent if you work 16 hours or more a week, you will be eligible for childcare tax credits. You may be able to claim up to £210 per week for two children or more, which gives you even more flexibility.

All employees now have the right to request flexible working and you may ask to work during term time only. Good luck with your job search!

Dear Kristin,I’ve always worked on construction sites but my construction site operative CSCS card has expired. I heard there are new regulations now for renewing my card. Is this correct?

Kristin writes:Since July 2014 the construction site operative card is no longer available. The ‘green card’ is now called a labourer card - you should apply for this card if you are a labourer. If you are not, then there are other cards available to you and you should look on www.cscs.uk.com. You will need to re-sit the CITB Health Safety and Environment Test before you can renew your card and also pass one of the following qualifications:

• QCF Level 1 Award Health and Safety in a Construction Environment (there may be funding available for this depending on where you live)

• One day Site Safety Plus Health and Safety Awareness Course

• IOSH Working Safely

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Autumn clear ups prove to be a litter picking success!Residents in Brackla, Bridgend,

donned their gardening gloves and dug out their trowels recently to plant native flowers and help brighten their community.

The group, led by Brackla Events Committee, came together on Tuesday 28th October to plant wild bulbs and brighten up the public footpath between Clos – y – Waun and Heol Bryn Glas in The Meadows area.

The event was part of Grow Wild, a £10.5m programme supported by the Big Lottery Fund and led by the Royal Botanic Gardens, Kew, after Brackla Events Committee was awarded a £500 grant.

The Grow Wild programme inspires communities, friends, neighbours and individuals across the UK to come together to transform local spaces by sowing, growing and enjoying native wild flowers.

Over 30 members of the local community attended the planting day to lend a helping hand, with assistance from WWH and Keep Wales Tidy. A number of budding young gardeners were amongst the group, with children as young as four digging in and getting their hands dirty.

In total, over 1000 bulbs were planted, including native bluebells, snowdrops,

wild daffodils, lily of the valley and wild garlic.

The group hopes that the wild flowers will make the footpath more welcoming and add a splash of colour for residents to enjoy, with the route regularly being used by people walking to and from the town centre or the local school.

Andrew Pritchard, Housing Officer for WWH, said: “We believe in working closely with our residents in order to make a difference to our communities together. It was fantastic to see so many residents taking part in the Grow Wild Project in Brackla and the day proved to be a real success – with the emergence of some up and coming gardening stars!”

Maria Golightly, Grow Wild Wales Partnership Manager, commented: “It has been an absolute pleasure to work with Brackla Events Committee on this project and I am delighted there was such a great turn out for the planting day. This project will not only brighten up the area, but will also add to our network of fantastic projects across Wales where people are transforming local spaces by sowing, growing and enjoying native wild flowers.”

Brackla residents get their hands dirty for the Grow Wild Project

Children in Brackla had lots of fun planting native bulbs as part of the Grow Wild Project.

Children treat their playground to a tidy-upChildren from Cefn y Nant in Wrexham enjoyed a Hallowe’en litter pick with staff from WWH and Keep Wales Tidy.

Proud of their new playground, the children picked up litter in the area and came up with some playground rules so it can be enjoyed by everyone. They also planted bulbs so that they will be able to enjoy watching the daffodils bud in the Spring.

Mark Harper and Gareth Loose, operatives from Anwyl Construction, helped plant bulbs with the children.

Cate Porter, Housing Manager, WWH, said: “The litter pick was part of our approach to make sure we work closely with residents on our estate. It was great to see how many enthusiastic children turned up to tidy their playground. They worked really hard to make a difference and enjoyed a bag of treats as a Hallowe’en reward!”

Children and WWH staff had a spook-tacular time at their Hallowe’en litter pick at Cefn y Nant.

A former eyesore in Twyncarmel has been transformed thanks to a community action day.

Representatives from a number of local agencies came together in September as part of an ongoing action plan to improve the area and tackle a particular fly-tipping hot spot at the Twyncarmel bus turning circle.

Partners in Cynefin, Fly-Tipping Action Wales, Keep Wales Tidy, Merthyr Tydfil County Borough Council, Tidy Towns, Probation Service, WWH, South Wales Fire & Rescue Service, local councillors, landowner Steve Jones and farmer Philip Price all contributed to clearing the fly-tipped debris from the field and erected new signage and fencing on the site.

Bridget Garrod, WWH Housing Manager for Merthyr Tydfil, said: “We were very happy to support this clean-up because we know just how much of an eyesore the fly-tipping at Twyncarmel has been. We are working closely with our residents in the area to improve it as much as we can and they have told us that they are really pleased with the results of the clean-up. I hope now that the whole community will work together to stop any future flytipping on this site, or indeed any other.”

Ali Chaplin, Community Development Participation Officer; Steve Jones, landowner; Andrew Walters, environmental health officer MTCBC; Jake Castle, of Keep Wales Tidy.

Twyncarmel fly-tipping tackled

With the weather getting colder, it’s easy to pick up those pesky colds and further ailments we all associate with the winter time.

In this article, NHS Choices tells us how we can help to look after ourselves and beat the bugs this winter.

5 ways to stay well this winter

1. Eliminate your sleep debt “On average we sleep six-and-a-half hours a night, much less than the seven to nine hours recommended,” says Jessica Alexander, spokesperson at The Sleep Council, which aims to raise awareness of the importance of a good night’s sleep for health and wellbeing.

But in winter, we naturally sleep more because of the longer nights. “It’s perfectly natural to adopt hibernating habits when the weather turns cold,” says Jessica. “Use the time to catch up.”

2. Drink more milkYou are 80% more likely to get a cold in winter, so making sure your immune system is in tip-top condition is important. Milk and dairy products such as cheese, yoghurt and fromage frais are great sources of protein and vitamins A and B12.

They’re also an important source of calcium, which helps keep our bones strong. Try to go for semi-skimmed or skimmed milk, rather than full-fat.

3. Eat more fruit and vegWhen it’s cold and dark outside, it can be tempting to fill up on unhealthy comfort food, but it’s important to ensure you still have a healthy diet and include five portions of fruit and veg a day.

If you find yourself craving a sugary treat, try a juicy clementine or satsuma instead, or sweet dried fruits such as dates or raisins.

Winter vegetables such as carrots, parsnips, swede and turnips can be roasted, mashed or made into soup for a comforting winter meal for the whole family. Explore varieties of fruit and veg that you may not normally eat.

4. Try new activities for the whole familyDon’t use the cold winter months as an excuse to stay in and lounge around. Instead, get out with the whole family to try out a new activity – maybe ice skating, or taking a bracing winter walk on the beach or through the park. Regular exercise helps control your weight, boost your immune system, and is a good way to break the tension that can build if the family is constantly cooped up inside the house.

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5. Have a hearty breakfast Winter is the perfect season for porridge. Eating a warm bowlful on a cold morning isn’t just a delicious way to start your day, it also helps boost your intake of starchy foods and fibre.

These give you energy and help you feel fuller for longer, stopping the temptation to snack mid-morning. Oats also contain lots of vital vitamins and minerals.

Make your porridge with semi-skimmed or skimmed milk or water, and don’t add sugar or salt. Add a few dried apricots, some raisins, a sliced banana or other fruit for extra flavour and to help you hit your 5 a day target.

10 winter illnesses and how to prevent them

Some health problems, such as asthma, sore throat and cold sores, are triggered or worsened by cold weather. Here’s how to help your body deal with cold weather ailments.

ColdsYou can help prevent colds by washing your hands regularly. This destroys bugs that you may have picked up from touching surfaces used by other people, such as light switches and door handles. It’s also important to keep the house and any household items such as cups, glasses and towels clean, especially if someone in your house is ill.

Top tip: If you get a cold, use disposable tissues instead of cloth handkerchiefs to avoid constantly reinfecting your own hands.

Sore throatSore throats are common in winter and are almost always caused by viral infections. There’s some evidence that changes in temperature, such as going from a warm, centrally heated room to the icy outdoors, can also affect the throat.

Top tip: One quick and easy remedy for a sore throat is to gargle with warm salty water. It won’t heal the infection, but it has anti-inflammatory properties and can have a soothing effect. Dissolve one teaspoon of salt in a glass of part-cooled boiled water.

AsthmaCold air is a major trigger of asthma symptoms such as wheezing and shortness of breath. People with asthma should be especially careful in winter.

Top tip: Stay indoors on very cold, windy days. If you do go out, wear a scarf over your nose and mouth. Be extra vigilant about taking your regular medications, and keep rescue inhalers close by and in a warm place.

NorovirusAlso known as the winter vomiting bug, norovirus is an extremely infectious stomach bug. It can strike all year round, but is more common in winter and in places such as hotels and schools. The illness is unpleasant, but it’s usually over within a couple of days.

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Top tip: When people are ill with vomiting and diarrhoea, it’s important to drink plenty of fluids to prevent dehydration. Young children and the elderly are especially at risk. By drinking oral rehydration fluids (available from pharmacies), you can reduce the risk of dehydration.

Painful jointsMany people with arthritis say their joints become more painful in winter, though it’s not clear why this is the case. Only joint symptoms such as pain and stiffness are affected by the weather. There’s no evidence that changes in the weather cause joint damage.

Top tip: Many people get a little depressed during the winter months, and this can make them perceive pain more acutely. Everything feels worse, including medical conditions. Daily exercise can boost a person’s mental and physical state. Swimming is ideal as it’s easy on the joints.

Cold soresMost of us recognise that cold sores are a sign that we’re run down or under stress. While there’s no cure for cold sores, you can reduce the chances of getting one by looking after yourself through winter.

Top tip: Every day, do things that make you feel less stressed, such as having a hot bath, going for a walk in the park, or watching one of your favourite films.

You can help to keep flu at bay by getting your jab at your GP surgery.

Heart attacksHeart attacks are more common in winter. This may be because cold snaps increase blood pressure and put more strain on the heart. Your heart also has to work harder to maintain body heat when it’s cold.

Top tip: Stay warm in your home. Keep the main rooms you use at 21C (70F) and use a hot water bottle or electric blanket to keep warm in bed. Wrap up warm when you go out and wear a hat, scarf and gloves.

Cold handsRaynaud’s phenomenon is a common condition that makes your fingers and toes change colour and become very painful in cold weather. Fingers can go white, then blue, then red, and throb and tingle. It’s a sign of poor circulation in the small blood vessels of the hands and feet. In severe cases, medication can help, but most people live with their symptoms.

Top tip: Don’t smoke or drink caffeine (they can both worsen symptoms) and always wear warm gloves, socks and shoes when going out in cold weather.

Dry skinDry skin is a common condition and is often worse during the winter, when environmental humidity is low.

Moisturising is essential during winter. Contrary to popular belief, moisturising lotions and creams aren’t absorbed by the skin. Instead, they act as a sealant to stop the skin’s natural moisture evaporating away.

The best time to apply moisturiser is after a bath or shower while your skin is still moist, and again at bedtime.

Top tip: Have warm, rather than hot, showers. Water that is too hot makes skin feel more dry and itchy. Hot water will also make your hair look dull and dry.

FluFlu is a highly infectious illness that spreads rapidly through the coughs and sneezes of people who are carrying the virus.

People aged 65 and over and people with long-term health conditions, including diabetes and kidney disease, are particularly at risk.

The best way to prevent getting flu is to have the flu jab (or flu nasal spray for children aged 2 to 18). The flu vaccine gives good protection against flu and lasts for one year.

Top tip: Find out if you’re at risk of getting flu by asking your GP. If you’re in a high-risk group, see your GP to get the vaccination.

For more advice on staying well this winter, visit www.nhs.uk/livewell

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HOME

A big THANKS tothe residents who are helping us to show and tell how we are performing in a clear and meaningful way.We would love to hear what you think too, call us on 0800 052 2526

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Promoting healthyeating in your communityPictured above are Heather Christan and Christine Phillips, members of the Resident Participation Steering Group, who recently joined community groups from all over Britain for two day’s healthy eating training at Trafford Hall, the National Communities Resource Centre.

The group tested out their culinary skills as they made food classics for all different dietary requirements, as well as learning about food waste. Both ladies thoroughly enjoyed the experience and are looking forward to sharing their knowledge with fellow residents.

Other courses attended by WWH residents this year include Gardening Essentials, Energy Champions and Running Social Events. Future courses include Generating Income from your Community Garden and an Introduction to Permaculture. Food hygiene and first aid courses are also regularly arranged by WWH.

Residents interested in available courses should contact Claire Hammond, Resident Participation Strategy Officer. WWH covers the cost of the training and can also pay for transport, childcare, carer costs or any other barriers that may otherwise stop residents from being able to take part.

Heather and Christine at the Trafford Centre

Quarterly ReportKeeping you in the picture

In the summer edition of In Touch we published the first of our new-look quarterly report infographics, which told you all about our rents, how people pay and how we help them when needed.

In our second infographic we tell you all about how we fix your homes, how long it takes us to do the repairs and how happy you are with the repairs.

Please take a good look at it, and, if you have any comments about this, or the‘Help me pay’ infographic we published last time , or if you would like to know anything else about our systems, we would be very pleased to hear from you.

You can email us oncontactus@wwha.co.uk, or call us on freephone 0800 052 2526.

38 | www.wwha.co.uk | intouch | Charity Update

Residents raise money for MacmillanWWH residents across Wales got together on the 26th September to take part in Macmillan’s World’s Biggest Coffee Morning. Here’s just a few of the highlights - well done to everyone who got involved!

Residents at Lord Pontypridd House, Cardiff, raised a fantastic £356.62 with a coffee and cake sale, followed by a raffle. Residents from neighbouring scheme Sir David’s Court also helped, with top baker Pat Ellis making two beautiful Victoria sponges to sell.

Oak Court, Vale of Glamorgan, raised £180.00 with their Macmillan Coffee Morning. Residents at Four Elms Court, Cardiff, had a lovely morning with their event, which included games and a raffle. The group raised an impressive £150 and scheme manager Natalie Crowley says she is incredibly proud of their fab efforts.

Residents at The Beeches, Bridgend, raised £310 with their cake sale and tombola. Resident Joan Connolly said: “It was hard work making all the cakes, but the result was very worthwhile. Everyone enjoyed the day and those who couldn’t come that morning gave a donation.”

Residents at Lord Pontypridd House enjoy their coffee morning

Residents at Four Elms Court, Cardiff, get together for their Macmillan coffee morning

Charity Update | intouch | www.wwha.co.uk | 39

Residents cook up charity successResidents from Hanover Court in Rhos-on-Sea, Conwy, held a community coffee morning and raised £44.90 for Stroke Association Wales. Karen Smith, who is enjoying a six month secondment as Scheme Manager there, said: “I was a bit apprehensive, not knowing what to expect but it was a great way of getting to know the residents. They all baked cakes and we had a great turnout. Having been in an administrative role made it easier to organise. I’m really enjoying working here and love the scheme.”

Residents at Hanover Court get together to raise money for Stroke Association Wales

Ready, steady, bake! Staff raise money for Breast Cancer CareOur staff pulled out their baking tins and donned their oven gloves in September for a charity bake off in aid of Breast Cancer Care, raising £540.The competition took place at the WWH headquarters in Tremorfa, Cardiff, with the team showing off their baking skills to raise money as part of Breast Cancer Care’s Strawberry Tea campaign.

The top prize went to star baker Rhys Cousins, purchasing officer, for his incredibly creative and fun pizza cake (pictured).

Rachael Power, Area Fundraiser for Breast Cancer Care, said: “We are extremely grateful to everyone at WWH for organising a Strawberry Tea. Every year, nearly 2,400 women and men are diagnosed with breast cancer across Wales. Help from organisations such as WWH means that we can continue to be there for everyone that needs our support.”

Chief Executive Anne Hinchey with star baker Rhys

40 | www.wwha.co.uk | intouch | Your News & Views

Your News & ViewsDon’t be a victim of scam Residents at Cae Mawr in Llandudno were given sound advice about phone, computer and postal scams from Dawn Evans and Marina Hughes of Age Cymru when they visited the scheme recently.

“If something sounds too good to be true, it usually is,” said Dawn. She gave some useful tips:

• If you receive a letter or flyers saying you’ve won something, you usually have to give your contact details to find out more. The company will use those details to make money out of you. The prize won’t necessarily be what you think it is or as easy to claim as you’re first led to believe.

• Never use the 090 number – it is a

premium rate number.• Never send your bank account details

to anyone.• If you get a nuisance call, eg about

PPI or pensions, and they don’t listen to you, simply put the phone down on them – they’re used to it!

• If a caller is persistent, you can start asking them questions – they won’t like this.

• You can block calls using the telephone preference service, but it won’t stop calls coming from abroad.

Residents with members of Age Cymru and scheme managers Karen Smith and Glen Maighan

Oldwell Court residents have a pluckin’ good time! The plucking Four Strings visited Oldwell Court, Cardiff, in October for a sing-along with residents, accompanied by ukuleles. All had a lovely afternoon and enjoyed the music very much.

Money raised was kindly donated by the band to the Popsy Charity (Parents of Partially Sighted and Blind Youngsters), which Spring Chicken Club members at Oldwell Court support.

Residents at Oldwell Court enjoying the sing-along

Your News & Views | intouch | www.wwha.co.uk | 41

Glamour ladies at Oldwell Court, Cardiff The Spring Chicken Club of Oldwell Court, Cardiff, had a coffee morning recently, which saw the ladies being pampered with manicures and hand massages. They all left the coffee morning looking very glamorous and feeling good!

Wendy McCarthy, who also knits beautifully, decided to try something different recently; she made a fascinator for the first time and, as you can see, it really is stunning! “I’m quite pleased with myself,” said Wendy.

Beryl Young and Wendy McCarthy enjoy getting their nails done

Wendy shows off her home made fascinator

Residents sponsor orphaned children in Uganda Residents of Sylvester Court in Hightown, Wrexham, and Scott’s Close of Marchwiel, Wrexham, have each decided to sponsor a child’s education in Uganda and are paying for their schooling. Both girls whom the residents are sponsoring are orphans; Cissie’s mother died at her birth and Juliet was abandoned. The girls attend school in Kalanga which is on the Sesse Islands, Lake Victoria in Uganda.

Dianne Hughes, Scheme Manager at Sylvester Court has a missionary friend out there and it was through him that she found out about the children in need. The school fees are £20 a term which equals £60 per annum, per child. If you are interested in finding out more, visit www.equipeglobal.org or call 01244 373311.

Smiling Cissie & Juliet at their school

42 | www.wwha.co.uk | intouch | Your News & Views

Good Luck Lena! 96 year old Lena Charles from Danymynydd, Bridgend, has been nominated for a prestigious St David Award, which take place on the 12th March 2015 at The Senedd in Cardiff Bay.

The St David Awards annually recognise and celebrate the exceptional achievements of people in Wales. They acknowledge people who are making a real difference for this country – either at home or abroad.

They are great marks of distinction and the highest accolades that Welsh Government confers on their citizens nationally.

Selfless Lena has dedicated so much of her time over the years to helping others in the community with her volunteer work, and has been a member of the Royal Voluntary Service for the past 40 years.

During the war, Lena worked as Chief Inspector of Armaments in an arsenal with her unit, also providing chocolate and cigarette treats for the wounded in a military hospital in Morriston. After the war, she organised the Poppy Appeal in the Garw valley, and was a volunteer for 40 years with the Royal Voluntary Service in Wales, arranging the Darby and the Joan Club and the Meals on Wheels service in the area. Lena continues to this day to help others at her scheme and in her community.

BBC Wales presenter Roy Noble OBE, Deputy Lieutenant for the County of

Roy Noble with the remarkable Lena Charles of Danymynydd, Blaengarw

Mid Glamorgan, supported Lena’s nomination for the award, after meeting her in her home to record a radio feature about the origins of the hymn Calon Lan. Mr Noble said: “Lena is a remarkable lady. Every society needs dreamers and doers, movers and shakers and she is the embodiment of all that makes a community vibrant. There is no one more deserving. Lena has been, and remains, a constant shining light in the Garw Valley. It was a privilege to be in her company.”

Scheme manager Yvonne Humphreys said: “I am so proud to be her scheme manager and to have had the utter pleasure in knowing her.”

Happy Birthday Doreen! Doreen Jimson from The Beeches in Bridgend celebrated her 92nd birthday on 17th September. Doreen celebrated in style with many friends and residents, as well as staff from WWH.

Birthdays & Anniversaries

Your News & Views | intouch | www.wwha.co.uk | 43

Birthdays & Anniversaries

A double celebration at Oldwell Court, Cardiff On the 17th October, Peter and Wendy Blewett not only celebrated their Golden Anniversary but also Peter’s birthday.

The couple met at RAF Brampton in 1962.Their first meeting was at a fancy dress party where Wendy was dressed as a man and Peter as a woman - as Wendy says, “opposites attract!”

Scheme Manager Sandy Houdmont

A very Happy 101st Birthday to a very special lady! Ivy Heaphy celebrated her 101st birthday with a party with all the residents at Llys Jasmine in Mold on the 25th September. The James Lambert Singers entertained everybody whilst they enjoyed a fish & chip supper.

Ivy was born in Shotton, North Wales back in 1913 and was one of nine children. When she left school she went to work at Courtaulds Mill (a UK based manufacturer of fabric and clothing) and learned sewing in her spare time. Ivy then went on to work as a house maid in Chester, London and then North Wales.

She met her husband when they both worked at Trevor Hall in Llangollen when he worked as a chauffeur. They had four children.

said: “Peter and Wendy are a wonderful couple, if there is anything they can do to help someone else they will. The community spirit at Oldwell is flourishing and they really are at the heart of it. “The Spring Chicken Club presented the happy couple with balloons, presents, cards, flowers and beautiful cakes, after which the pair told us about how they met and the interesting lives they have had travelling the world. We all wish a huge congratulations to them both.”

Ivy always worked hard and put her skills to good use in sewing and making wedding dresses, as well as baking celebration cakes and decorating them to perfection. She also found time to be an active member of the Civil Defence, Women’s Institute, Royal British Legion and The Wine Circle. She even started to make home-made wine.

Ivy has lived an independent life with the help of family support until the age of 100, when she then moved to Llys Jasmine in Mold, Flintshire, and still lives independently with the help of the supporting care team.

Ivy says the secret for her longevity is enjoying good food and drink!

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Christmas PuddingAppeal 2014

Cwmbran Vale

Club

Supporting

Christmas PuddingAppeal 2014

www.rotaryxmaspuddings.co.uk/Cwmbran-Vale-Rotary-Club-The-Pudding-Club /XmasPuddings

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Cwmbran Vale Rotary Club have been selling Xmas Puds for several yearswith all profits going to our chosen charity. We are supporting The Stroke

Association in 2014 having recently raised over £15,000 in last years campaign.

Please support this cause by purchasing a case of 12 puddings

Only

£10per pudding

in

cases of 12

Rotary Xmas Pudding Poster 2014:Layout 1 9/4/14 15:03 Page 1