WORKPLACE VIOLENCE(Prevention & Management)

ROMEO D. CAMUAET/515 Instructional Design

Professor Todd25 September 2013

OVERVIEW2 million + of acts of

violence occurBest line of defense are:

Acknowledgment of warning signs

Identification of warning signsDifferentiate the following:

Predisposing factorsPrecipitating factors

Entry pointsQ & A

PEACE

***

RESPECT DIVERSITY

ETHICS

Corporate Social Responsibility

Organizational Culture

Balanced Approach

EVERYONE’S RESPONSIBILITY

Cycle of Violence

Entry Points

Alcohol/drug abuseAssaultive behavior history

Coexisting illness/painDementia Depression

Lack of support systemMental instability

Pain, fear, embarrassmentPersonality style

Restlessness/agitationSchizophrenia

Stress (PTSD, other)Organizational/Environmental Factors

Personality Style/Historical FactorsDSM IV and Other Diagnoses

Socioeconomic Factors

Predisposing Factors

Lack of privacyFinancial stressLack of respect

Long waiting timesInstitutional restrictionsEnvironmental stimuli

Institutional restrictionsInvasion of personal space

Being referred to as a room number

Precipitating Factors

Institutional Factors: Interpersonal Factors:Confusing environment Loss of controlInadequate lighting Loss of identityNoise and overcrowding Loss of privacyTraffic and parking Loss of dignityInflexible processes Loss of independenceLong waits Loss of choicesAvailability of a weapon Fear of painClimate of clinical unit Response to illness/medication

More Precipitating Factors

Pay attention to your “gut feelings”Remain calm – recognize and gain

control over your own feelingsDo not deny your anger or fear, but try

to put your feelings asideLearn to hear criticism without being

defensiveAcknowledge what is true in the

criticism while recognizing angry insults for what they are

Check personal space and exits

Self Awareness and Safety

Notify operator and activate the crisis intervention team or other applicable teams

Give location: building, floor, room number, and describe activity and the person

Station staff at unit entrance to direct intervention team to the situation.

Crisis Intervention

Address customer by using his or her name

Introduce yourself and convey your concern and respect for the customer

Ask customer what is going on, and ask if there is anything you can do to help, or to make them feel better

Request customer to put down any object

Be calm, in control, and encourage problem solving

Be professional and courteous

Verbal Crisis Intervention

Remain calmMaintain eye contact

Argue with the personAddress the person by name

Analyze the person’s motivationAcknowledge the person’s feelings

How to de-escalate anger

Staying focusedMaintaining and utilizing a calm and

controlled approachReducing and controlling the disturbed

behavior while ensuring the customer’s dignity

Assisting the patient/customer in regaining control of himself or herself

Protecting life and property

Goals for management

Human Resources

Union

Emergency Room

Employee Health

Police

Other law enforcement officials

Reporting Procedures

Questions & Answers1.) Whose responsibility it is to prevent workplace violence?Answer: EVERYONE 2.) According to Kevin Mckouen, what is the common entry point in the cycle of violence?Answer: FEAR3.) Do you believe that corporate misconduct is a form of workplace violence?Answer: According to Kevin Mckouen, it is almost always a form of workplace violence, because it either directly or indirectly affects the lives of many people.4.) Do you think those corporate misconducts are perpetrated unintentionally and unconsciously? Answer: He believes that only a small portion of corporate misconducts are perpetrated intentionally and consciously.

Predisposing Factors Alcohol/drug abuse

Assaultive behavior historyCoexisting illness/pain

Dementia Depression

Lack of support systemMental instability

Pain, fear, embarrassmentPersonality style

Restlessness/agitationSchizophrenia

Stress (PTSD, other)Organizational/Environmental Factors

Personality Style/Historical FactorsDSM IV and Other Diagnoses

Socioeconomic Factors

Lack of privacyFinancial stressLack of respect

Long waiting timesInstitutional restrictionsEnvironmental stimuli

Institutional restrictionsInvasion of personal space

Being referred to as a room number

Precipitating Factors

 Brown, A., & Green, T.D. (2006). The essentials of instructional design: Connecting fundamental principles with process and practice. Upper Saddle River, NJ: Pearson Education.

Federal Bureau of Investigation. (n.d.). Workplace Violence: Issues in Response. Retrieved from http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&sqi=2&ved=0CCkQFjAA&url=http%3A%2F%2Fwww.fbi.gov%2Fstats-services%2Fpublications%2Fworkplace-violence&ei=srVCUqfnFoi1iwL9qoGABA&usg=AFQjCNEBgQ_fv2gt9eX27SBxUQdWRI7dwQ&bvm=bv.53077864,d.cGE

McKouen, K. (2012). It is time for a new Metaphor. (Beyond “Ethics” and “Responsibility”). Retrieved from http://www.managementexchange.com/hack/it-time-new-metaphor-beyond-%E2%80%9Cethics%E2%80%9D-and-%E2%80%9Cresponsibility%E2%80%9D

Navy Knowledge Online. (2013). NMMPTEC NM-08-WVPM-1.1-Workplace Violence -Prevention and Management. Retrieved from

https://www.lms.prod.nel.training.navy.mil/ScormEngineInterface/defaultui/deliver.jsp?configuration=33en439ik5bc0u489km5qcof4clfaqovf4845j0k&registration=InstanceId%7C0%21RosterId%7C95328699&tracking=false&forceReview=true&cid=7 950

Reiser, R. A., & Dempsey, J. V. (2007). Trends and issues in instructional design and technology (2nd ed.). Upper Saddle River, NJ: Pearson Education.

YouTube, Video (2011, August 10). Threat Detector: Your Role in Preventing Workplace Violence [Video file]. Retrieved from YouTube website: http://www.youtube.com/watch?v=QL2EUZCGxMc

References