Working with advocacy services for the benefit of

the publicDame Julie Mellor, Parliamentary and

Health Service OmbudsmanThursday 8 October 2015

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Working together for public benefit

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• Addressing unmet need for advocacy support

• Supporting people who come to us

• Sharing insight from complaints to inform our thematic work

• Collaborate on improvements in local complaint handling

Unmet need for advocacy support

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• 100,000 contacts to our office

• 30,000 cases

• 24,000 need help to make a complaint and get a response locally

• 6,000 not resolved locally and so for us to consider

Supporting people who come to us: our role

Supporting people who come to us: our strategic objectives

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Supporting people who come to us: our development

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• Meeting demand

• Being clear what people can expect from us

• Ombudsman reform

Sharing insight

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Improving local complaint handling: My Expectations

Thank you

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