working as an ictc team ictc team training. what is a team a group of people working in an...
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Working as an ICTC Team
ICTC Team Training
What is a team
A group of people working in an organisation can be called a team “when there is interdependency in how the different team members function, that is the activity or service cannot be undertaken by one individual alone.”
Why do teams matter
As in a game, every team player has a role to play.
At the ICTC, no one team member (counselling personnel, testing personnel or ICTC manager) can undertake the testing, counselling and medical advice all by themselves.
Functions of the ICTC
Early detection of HIV Provision of basic information
on HIV/AIDS for promoting behavioural change & reducing vulnerability
Linking people with other HIV prevention, care & treatment services
ICTC
Overall goal of the NACP III is to halt and reverse the epidemic in India over five years:
1. Prevention of new infections in high risk groups and general population.
2. Providing greater care, support and treatment to larger numbers of PLHA.
3. Strengthening the infrastructure, systems and human resources in prevention, care, support and treatment programmes at the district, state and national level.
4. Strengthening the nationwide Strategic Information Management System.
Team Effectiveness
Degree to which a team accomplishes its purpose.
Includes quality and quantity of services provided.
Will depend to some extent on progress of individual team members.
Conflict resolution
Conflict is an inevitable part of human life.
Will arise whenever people hold different opinions about how to perform a certain task.
At the ICTC, it is important to recognise and encourage desirable conflict while minimizing undesirable team conflict.
Conflict resolution
WHAT ARE SOME POSSIBLE AREAS OF CONFLICT IN THE ICTC?
Good communication
Effective teams cannot manage without good communication (speaking openly, listening without judgment, creating small communication rituals)
Person-to-person communication, enables team members to see each other as human beings with individual lives and problems, and
Provides a basis from which to try and see a problem from the other person’s perspective.
Planning and task co-ordination
Team members perform different sub-tasks.
This calls for co-ordination between team
members.
Goal setting
Effective teams agree on goals, work on them and then monitoring team progress towards these goals.
Achievable goals include actions and a time limit. The actions are feasible and include mention of who has to do what.– E.g. “Within the next month we will increase our counselling
of general public members by (1) having the counsellor contact 5 non-governmental organizations, and (2) having the medical officer speak to personnel in the gynaecology department and making a presentation at the local IMA.”
Goals should be SMART
S Specific – defining what is to be accomplished in terms of specific steps to behavioural change
M Measurable – quantifying the objectives by indicating a numerical or percentage change expected
A Appropriate – defining intended changes that are acceptable in the local context
R Realistic – Avoiding objectives that are beyond the scope of available resources or contrary to relevant experience
T Time-bound – identifying the time frame in which changes should be achieved
Supervision
ICTC Manager
OR District ICTC Supervisor
Documentation
To study the increase or decrease in numbers of people visiting the ICTC
To keep track of people who visit the ICTC and provide follow-up where appropriate
To understand the change in profile of people visiting the ICTC (increasing number of children, increasing number of MSM) and to prepare for the issues related to these changes
To identify groups or communities who are not yet reached (or underserved) if available research shows there is a high prevalence in particular communities but community members are not accessing the testing and counselling
Continued …
Documentation (Continued)
To make a case for more staff/ more resources more space/ better space if the numbers of patients increase
To understand where patients are being referred from, and where they are not, and to then use this information to improve referral patterns
To check which advertising medium is most useful in a particular center – radio, TV, posters, referrals from PHCs, referrals from private doctors, etc.
To practise transparency and accountability to donors for the funds they are providing
List of registers to be maintained Preparing Reviewing
PID Register for General Clients and Pregnant Women
ICTC Register for General Clients (Non ANC Cases)
ICTC Register for ANC Cases
ICTC Post-natal Follow-up Register
ICTC HIV-TB Collaborative Activities Register
Laboratory Register
Stock Register
Monthly Reports
List of registers to be maintained Preparing Reviewing
PID Register for General Clients and Pregnant Women
Counselling Personnel
Manager
ICTC Register for General Clients (Non ANC Cases)
Counselling Personnel
Manager
ICTC Register for ANC Cases Counselling Personnel
Manager
ICTC Post-natal Follow-up Register Counselling Personnel
Manager
ICTC HIV-TB Collaborative Activities Register Counselling Personnel
Manager
Laboratory Register Testing Personnel
Manager
Stock Register Testing Personnel
Manager
Monthly Reports Counselling Personnel
Manager
List of registers to be maintained
PID Register for General Clients and Pregnant Women
ICTC Register for General Clients (Non ANC Cases)
ICTC Register for ANC Cases
ICTC Post-natal Follow-up Register
ICTC HIV-TB Collaborative Activities Register
Laboratory Register
Stock Register
Monthly Reports
Exercise:In Which Register Would You Find Me?