work relationships that really work · 2019. 6. 25. · work relationships that really work 1 work...

Work Relationships That Really Work 1

Work Relationships That Really WorkBrett Cooper, President

Brett CooperPresident & Co-FounderIntegris Performance [email protected]

As professionals in animal welfare, we work with a lot of DIFFERENT people.


Politics

Silos

Gossip

Negativity

Unhealthy Organization

Trust

Collaboration

Respect

Positive attitudes

Organizational Health


How Do We Get Organization Health?

Not Just Any Donut

DiSCEMOTIONAL

INTELLIGENCE

A Healthy Donut!


KILL

Why Do We Want Organizational Health?

Org Health Saves Money

11 © 2019


Org Health Increases Employee Engagement

Engagement is a heightened emotional connection that the employee feels for his/her organization, that, in turn, influences him/her to apply additional discretionary effort to his/her work.

12 © 2019

>

& Volunteer

Source: Conference Board


King County

Survey ItemYear Over

Year Improvement

There is a spirit of teamwork and cooperation among the members of my work unit.

+33%

Results at King County, Washington State

14 © 2019

KILL



-37%

-49%

-49%

-60%

12%

18%

16%

-70% -60% -50% -40% -30% -20% -10% 0% 10% 20% 30%

Absenteeism

Turnover

Safety Incidents

Quality (Defects)

Customer Satisfaction

Productivity

Profitability

-37%

-49%

-49%

-60%

12%

18%

16%

-70% -60% -50% -40% -30% -20% -10% 0% 10% 20% 30%

Absenteeism

Turnover

Safety Incidents

Quality (Defects)


Productivity

Profitability

16 © 2019

Source: Gallup

Org Health Enables Us to Achieve The Mission


-37%

-49%

-49%

-60%

12%

18%

16%

-70% -60% -50% -40% -30% -20% -10% 0% 10% 20% 30%

Absenteeism

Turnover

Safety Incidents

Quality (Defects)


Productivity

Profitability

17 © 2019

Source: Gallup

Org Health Enables Us to Achieve The Mission

Survey ItemYear Over

Year Improvement

My work unit works well to solve problems and achieve common goals. +36%

Results at King County, Washington State

18 © 2019


Org Health Benefits Everyone

The Certificate in Organizational Leadership

Intentionally Blank


Being effective in how we manage ourselves and our relationships with others

DiSCEMOTIONALINTELLIGENCE

The Science of EQ

Self SocialDiSCEMOTIONALINTELLIGENCE


DiSCEMOTIONALINTELLIGENCESelf

DiSC EQ Self Awareness

RATE YOURSELF ON A SCALE OF 1 to 5 (Never to Always)

1. I can easily sense when I’m getting angry or frustrated2. I recognize the impact my emotions have on my thoughts and

decisions3. When I'm upset, I’m consciously aware of what's happening to me

on an emotional level (even if I don't end up controlling it)4. I can recognize my emotions as I experience them5. I’m aware of my thought and behavioral patterns, and I am able to

examine them objectively

DiSC EQ Self Awareness

SCORING

• 23 – 25: A Real Strength

• 20 – 22: Effective; With A Little Improvement Could Be A Real Strength

• 15 – 19: Something You Should Work On

• 5 – 14: A Concern You Must Address


• Supportive• Accommodating• Humble

• Direct• Results-oriented• Strong-willed

• Analytical• Detailed• Private

• Outgoing• Enthusiastic• Optimistic

QUESTIONING& SKEPTICAL

ACCEPTING& WARM

FAST-PACED & OUTSPOKEN

CAUTIOUS & REFLECTIVE


ACCEPTING& WARM



Dominance Influence

SteadinessConscientiousness


ACCEPTING& WARM



SD IC


DiSC EQ Self Management


1. I refrain from reacting emotionally when I get angry or frustrated

2. I generally keep my disruptive emotions and impulses under control

3. I know how to calm myself down when I feel anxious or upset

4. I can accept critical comments from others without becoming frustrated, angry or dejected

5. I consider the impact of my decisions on other people

DiSC EQ Self Management

SCORING





• 12 years working together

• They have 65% of your business

• Historically good service

• Problems over last 4 months caused delays for your business

• Offered 8% discount on future services

• Small family business

• Owner’s son diagnosed with chronic illness

• The owner has apologized

Without talking, write down the first questionyou would ask the owner.

Working with your vendor, QuikFast


Where We Focus

CollaborationSupport

AccuracyResults

Action

Where We Focus

Where I Focus


SocialDiSCEMOTIONALINTELLIGENCE

DiSC EQ Social Awareness


1. I sense it when a person’s mood changes

2. I understand why people behave the way they do

3. I know when I am (and am not) “getting through” to someone

4. I am perceptive about the way other people feel

5. I understand and appreciate other people's viewpoints, even when they are different from my own

DiSC EQ Social Awareness

SCORING






A Little More Brain Science

Ascending Reticular Activating System

62% BLAME WORKPLACE CONFLICT ON

PERSONALITY & STYLE DIFFERENCES

- CPP Global Human Capital Report

Intentionally Blank


DiSC EQ Relationship Management


1. People seem to get what I mean and understand what I'm trying to say

2. When dealing with difficult people, I maintain composure and look for opportunities

3. People tell me I'm a good listener

4. I ask colleagues for feedback on what I do well and how I can improve

5. I actively adjust my communication style depending on who I’m interacting with to match their style and/or pace

DiSC EQ Relationship Management

SCORING





Examples of Emotional Intelligence?


S

D I

CQUESTIONING& SKEPTICAL

ACCEPTING& WARM



How Does The

World See You?

DQUESTIONING& SKEPTICAL

ACCEPTING& WARM



•Aggressive•Demanding•Bossy•Confrontational

DQUESTIONING& SKEPTICAL

ACCEPTING& WARM



•Assertive•Ambitious•Strong-Willed•Decisive


IQUESTIONING& SKEPTICAL

ACCEPTING& WARM



• Easily Distracted• Selfish• Sloppy• Impulsive

IQUESTIONING& SKEPTICAL

ACCEPTING& WARM



•Warm•Enthusiastic•Engaging•Persuasive

SQUESTIONING& SKEPTICAL

ACCEPTING& WARM



• Resistant to Change• Passive• Slow• Stubborn


SQUESTIONING& SKEPTICAL

ACCEPTING& WARM



• Patient• Predictable• Supportive• Good Listener


ACCEPTING& WARM



• Critical• Anti-social• Hard to Please • Defensive


ACCEPTING& WARM



•Detailed•Meticulous•Systematic•Thorough


S

D I


ACCEPTING& WARM



How Does The

World See You?

S

D I


ACCEPTING& WARM



How Do You Want

The World See You?


“It gave me a way to start conversations

with people I didn't know.”

- Mike

“I visualize the DiSC wheel and gear my conversation to the style of the

person I’m speaking with. And I use my DiSC knowledge to take

social cues from the interaction.”

- Rachel

“I now recognize that each person brings an individual strength to the team.

I have a new appreciation for contributions which I may not have

previously valued.”

- Kyla


“We now onboard new staff with an emphasis on supporting each other,

being open to different ideas and perspectives, and accepting that we

have more than one way to accomplish the good work we do each day.”

- Lisa

Work Relationships That Really Work

The Certificate in Organizational Leadership

https://learning.theaawa.org/certification

[email protected] | IntegrisPA.com | LinkedIn

https://learning.theaawa.org/certification

mailto:[email protected]

work relationships that really work · 2019. 6. 25. · work relationships that really work 1 work...

Documents