wk 3 assess communication linking theories
TRANSCRIPT
Brain Warmer
• Q: What has hands but can not clap?
• Q: What can you catch but not throw?
• A: A clock
• A: A cold.
Our Objectives Today
- Explore requirements for P2 and M1- Apply 2 theories of communication to
M1- Research elements for your report
Assignment 2
(P2) “Discuss theories of communication”
(M1) “Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication”
Task
Create a mind map that shows the following information…
1) A summary of the key points of both theories2) Which contexts of communication each theory
applies to3) 3 ways in which these theories can help a
professional have effective communication4) 4 ways this impacts on the service provided
Pass 2
Summary/overview of each theoryExplain each stageExample to support each theory (can apply to each part)
Role of the theories
• Arygle's (1972) theory is important because...
• The purpose of the communication cycle is to ensure that all individuals understand how the message is given effectively and allows care professionals to decide whether the message is getting across in a health care setting.
• Tuckman's (1965) theory is important because...• The purpose of Tuckman's (1965) theory is to
ensure that all individuals in a group to work with one another to produce an outcome
• Helps them understand the process involved • Helps identify how to progress to the next stage• Promotes effective team work through
encouraging team members to go through each stage
Argyle and Tuckman - Examples
• Need to relate each part of the theories to the example.
• E.g. Argyle• An idea occurs- Dr has an idea that he is going to
speak to a patient• Message coded- Dr thinks about what they are going
to say. Put what they are going to say into language• Message sent- Dr speaks to the patient and sends the
message across• Continues in the same way
M1
Explain how effective communication impacts on services provided
Merit 1 How using each theory will help the professionals
understanding of communication?
How will this benefit the service user(s)?
Positives and negatives about the theories
What effect will both of these have on the interaction?
Merit 1- Why communication is so important and benefits to service users
Build trusting relationships Reduce ConfusionMeets individual needsService Users feel happyFeel less stressedIncrease self esteemBuild relationship between professional and SUSU will continue to receive helpSU receives correct communication
M1
• Assess the role of effective communication and interpersonal interaction in HSC with reference to theories of communication
• Effective communication must have the person feeling supported, valued, secure, be heard, able to maintain dignity
• Person needs to want to care
M1 - Guidance
• Choose two examples related to health and care
• Assess the role of effective communication and interpersonal skills in dealing with those situations/examples referring also to communication theories
Positives and Negatives about Argyle• The Advantages • It helps you to understand the other person clearly.• It allows you to think before you speak and think how you are
going to say it. You know the correct way to say it so the message is not misunderstood.
• It shows reflective listening.• The Disadvantages • People may not decode the message properly and they can
misunderstand the message, the other person could be in a bad mood and so they would not reply back to you but it needs to be a two-way process to work.
• Not being aware of all types of communication with people, e.g. somebody not knowing sign language
Positives and Negatives about Tuckman
• Advantages• Provides a level of guidance for team development• Simple means of discussing and exploring team dynamics• Useful understanding of different team requirements at
different times• Disadvantages• Not always clear when people move from one stage to
another (can be overlap)• No guidance on time frames between stages• Does not account for individual roles that team members
will take • Makes team building appear too linear
What were our objectives today?
- Explore requirements for P2 and M1- Apply 2 theories of communication to
M1- Research elements for your report