wioa stakeholder consultation: strengthening the one stop ...€¦ · report specifications, &...

WIOA Stakeholder Consultation: Strengthening the One Stop System (8-21-14)

Open Chat 1: What are your top three priorities for implementation of WIOA?

• Timothy (1000723343405970108):Colocation of services and information systems. • Brooke (1001423253502946804):How employers can access this program • Carolyn (1001407972025540198):Perfomance measures • Donna (1001334647497825038):training ongoing • Angie (1001324835071207289):What is the time frame • Stephanie (1000723343405971137):Regional Planning • Nicole (1001131453234871406):Employer outreach • Sandi (1001013157046299996):retain local control • Lettie (1000723343405997499):understanding the rules and regulations • Angie (1001324835071207289):Performance measures • Nicole (1001131453234871406):Performance measures • Joe (1001423345929780118):Can you discuss how these programs dovetail with existing TANF

programs • Robert (1001329748138535722):Understanding the idea of career pathways? • Melissa (1001423350479100316):Reportin • Kathie (1000723343405972484):performance measures • Shelley (1000723343405973307):Infrastructure Costs • Suzanne (1001231359408876228):Providing better services to individuals with disabilities and

older workers • Jennifer (1001008062540609164):revising or redoing the recently procured WIA Title I Service

Provider contracts. Eligible Training Provider System. • June (1000723343406006175):Innovation-Partnership-Performance • Dave (1001423349984769553):how are is the 20% Labor Board requirement to be met? • Drew (1001423160249026991):Employer access? • John (1001027958624577182):Performance management systems • Colleen (1001423350794524246):performance measures, state uniform plans • Daniel (1001423233424448991):We must ensure that proprietary career colleges are an equal

player in providing access to educational programs • Greg (1000723343406007588):simplifiying documentation requirements so more time can be

spent on serving people • Jeanne (1001423245971970607):1. One stop function, partnerships and colocation. 2. Board

composition 3. Allignment with apprenticeships • Robin (1001411343884136195):performance measures • Madera Workforce (1001127262431610107):Procurement/designation of One-stop operator • Stephanie (1000723343405971137):Performance, and Unified Plans • Lisa (1000922701322763388):Ensuring people with disabilities are not immediately referred to

VR. • Karen (1000911440497262319):Learning about internship opportunities in our area • Mike (1001415445367256145):Education of employers through industry associations • mimi (1001406553782592264):Streamlining intake from required partners, performance

measures, budgeting • Sheila (1001423030744830936):Making sure services are accessable by people with disabilities • Kathie (1000723343405972484):definitions in youth regulations • Jackie (1000723343405993923):Partner commitment, partner participation and partner flexibility • Robert (1001329748138535722):Developing a statewide consolidation plan • Pam (1000723343405986476):Flexible Incumbent Worker Training Policies • Nicole (1001131453234871406):youth restructuring


• Don (1001102734468763528):Critical changes adn processes that must be adapted in order to comply and maxiize new law

• Carol (1000723343406005902):Procurement of One Stop Operators • Trina (1001423033395776891):performance measures • Lynn (1001423079662181327):Becoming a recognized site. • Michael (1001210954649154823):SCSEP • Otto (1000907746463381450):Coordination with TANF • Sookyung (1001423052830137991):ensuring that everyone has access to quality programs, and

can actually work with people and not just an online portal • rolando (1001208268587868418):Unified Planning • Adam (1001423056993371220):Employer services and Incumbent Worker Training • Carol (1001423340598996052):Can you address current waivers currently in effect until 2017.

What will happen when WIOA begins in July 2016? • Christine (1001423022522079679):Flexibilty of service delivery, integration of plans, and

employer/demand approach • John (1001027958624577182):Coordination with Wagner Peyser • Esther (1001411468658842804):performance measures • Mariana (1001423066161476763):Performance measures • Madera Workforce (1001127262431610107):Infrastructure costs • Lee (1000723343405971356):1. Preserving local control over programs; 2. Preserving local

control over programs; and 3. Preserving local control over programs • Donald (1000723343405994054):Vision of how to tackle needed partner collaboration between

the mandated partners? • Linda (1001209432665514437):Infrastructure costs • Janet (1000723343405980720):Realistic timeframe within which to implement,; enough money to

make it happen, and enough resources to make sure it's successful. • miraj (1001422965645016995):suitability clearance • David (1001411948825050017):Increased funding for training • Kelleigh (1000723343405978684):Flesibility of service delivery • Carolynnette (1001413541493404408):performance measures • Steven (1001329652150062084):Engaging Out of School Youth • William (1000723343405992371):incumbent worker training • Shelley (1000723343405973307):State Boards • Jessica (1001422756802227020):performance measures • Tippy (1001423063268237956):colocation of services, performance measures and increased voc

training opps for underserved populations with disabilities • Fred (1000906867005840025):Can currentAJC operations be grandfathered in to operate the

AJc's under WIOA? • Ann (1000901243780341304) 2:Performance Measures defined • daphne (1000723343405976299):Daphne Performance measures • Lynn (1001423079662181327):Serving rural areas. • David (1001423149863799423):What are the changes from WIA to WIOA specifically? • Marty (1000723343405975337):The change over in priority from in-school to out-of school youth;

Retaining local control of funds and programing; short turnaround time to move from WIA to WIOA

• Sheryl (1000723343405974585):Performance Measures, Employer Engagement, and Regional WIB/OS Activities

• Dara (1000911057271747878):common intake across programs • Lettie (1000723343405997499):flexibility in running inovative programs


• John (1001333044265211184):Board reorganization, Regional planning, and sector strtegies • Kelleigh (1000723343405978684):One-stop infrastructure costs • Karen (1001423346720631060):Coordination with Tribal TANF's • Dennis (1000723343405973541):ETPL • Faron (1001407747969321664):Performance and implementation • Jake (1001423046545349172):Increasing co-located partners, career pathways, flexibility of

services • Carlos A (1001222443446276297):Puerto Rico: Moving to full integration between

Wagner-Peyser and AJCs. • Sue (1000723343405988137):Performance measures and program flexibility • Betty (1000723343405986009):Definition of O/S youth • Paul (1001423349401081922):Success measurement requirements, Integration between

resources, and Apprenticeship emphasis • Adam (1000723343405971414):Early and clear guidance regarding performance measures,

report specifications, & integrated state plans • Venus (1001423040244693436):What is the penalty to employers if they do not participate with

WIOA? • Carol (1000723343406005902):Unified local plan • Barbara (1001423034002563491):performance measures being very different, out of school

youth, and apprenticeships, competitive RFP process. • Brooke (1001423253502946804):customized training • Donna (1001409736807763213):Performance Measures/Youth restructuring • John (1001423344119669612):Making sure services are available to all TANF clients • Jennifer (1001008062540609164):current data tracking/case management system (WISRD)

revisions • Gary (1001423144375614590):Including Adult Education • Jessica (1001422756802227020):understanding new OJT and training guidelines/ETPL • Felecia (1000931459109645961):business services, incumbent worker training, Rapid Response • Mike (1001324761102251877):More employer buy-in • Karen (1000907740183547265):Service to business such as incumbent worker training • Winona (1001308541761071793):measuring performance • Amy (1001334549080434680):transition from old set of performance measures to the new

measures • Janice (1000723343405973795):Performance measures and state unified planning • Drew (1001423160249026991):Employers? • Sonita (1001423347881166302):performance measures, partnership with TANF • Lynn (1001423079662181327):funding for outreach sites. • miraj (1001422965645016995):proper information on tasks of occupations • Larry (1000723343406002981):Understanding the regulations • Angie (1001324835071207289):Reporting requirements • Julie (1000723343406010595):Realistic performance measures, enforcing shared infrastructure

costs, increased services to youth with disabilities • Martha (1000917050483081439):Great that training can be accessed immediately - hpw do we

keep the snake oil salesmen out of the system - already a problem with opportunistic private training providers, this might exacerbate it

• Selena (1001115141665374117):Time frame to change our youth program from In School to Out of school focus \

• Elena (1001423345189088269):TANF integration • Mary (1001112931455344537):1. Access to immediate job training. 2. Improved employer


involvement • Kerrie (1001115471230727575):How it affects training partners? • Melissa (1001423350479100316):ScoreCards • Robyn (1001201761856401822):integrated performance for common measure and unified

planning • Joanna (1001423050480361875):Integration, performance measures, infrastructure funding • Segun (1001423068103216848):Segun how did plan to implement WIOA for Adult job seekers • David (1000723343406010805):We need to know exactly when the chnge in youth funds to 75%

OSY will take place • Scott (1001423049243665383):potential training providers • Suzanne (1001231359408876228):More employer representation on WIOA boards • Norman (1001131250441409256):performance measures, board restructuring, OSY requirement • Carolynnette (1001413541493404408):engaging out of school youth • Rachel (1001308755284512357):partnering with TANF • Sharon (1001401443809725998):How this affects eligibility • Tammy (1001423141051567373):Waiver for ETP performance • Jim (1001423137347634964):Integration of local and state staff, performance measures, systems • Wade (1001333844095191968):Procurement of One Stop Centers • Najmah (1001423349452269440):Physcial co-location of Wagner-Peyser and One-Stops • Kay (1001413939234886219):Include transition from Adult Basic Skills to Career Pathway

training. Include Career Coaches in the One Stop system to support access and success in training.

• Jimmy (1001423242349479771):Performance Measures, Employers, • Jodi (1001024335731268135):maintain local control • Sookyung (1001423052830137991):maintaining the "honest broker" of publicly funded and

publicly delivered programs and activities • J.Y. (1001423335382805240):How can service providers reach the decision makers within the

specific American Job Centers? How can service providers become a part of the career pathways?

• Mike (1001415445367256145):Increasing employer participation • Christopher (1001423275821269640):Local Board Compistions • Russell (1001214333855388482):Non traditiopnal occupations, performance measures, training

providers • Denette (1001016550660508844):performance measures, employer partnerships • Juanita (1001212336870482445):Juanita Sufficient Funding • Barbara (1001423034002563491):incumbent worker • Deborah (1000723343405984525):demand driven; out of school youth focus; regionalism • Lisa (1000723343405974835):Unified planning, performance standards, and infrastructure. • Jim (1001423142081596435):Determine when the new YOuth rules go into effect, since the

youth allocations are given in April, prior to implementation. • Sue (1001226438679655229):performance measures that are not disincentives to serving

low-literate job seekers • Morgan (1001422769030197200):Who is responsible for implementing the mandatory

partnerships between One Stops and Employment Services? • Robert (1001329748138535722):Timeline for full implementation • Gerry (1000901958599885873):Sharing one-stop costs among partners • Lettie (1000723343405997499):shared cost of one stop system • Susan Palys:1. Review the structure of the WIB's before "grandfathering in " the current

structures.


• Kathie (1000723343405972484):partnering with TANF • Jeanette (1000723343405970711):Services for employers • Ann (1000723343405981585):Priority: People with disabilities being able to access services and

still meeting the Performance Measures • Kimberly (1001230740893040300):attracting enough out of school youth as our area has better

success with in school youth, business services performance tracking are just two • Donna (1000723343405979387):local area designation, performance & functional alignment of

staff • Sheila (1001423030744830936):Supplying services to job seekers that are in line with employers'

needs. • Charlotte (1001423167471971176):performance measures/strealined elegibility/ incumbent

workers • Terry (1000723343405970912):Terry infractructure and partners • Daniel (1001423040217690633):status of universal services • dee (1000723343406003979):more streamlined reporting • Jeanne (1001423245971970607):incumbent worker training rules • Betty (1000723343405970198):The inclusion of the TANF work programs • John (1001423344119669612):Performance measures • Dave (1001423349984769553):What does "requires partners to dedicate funding for

infrastructure mean? • Jennifer (1001423033993679180):Ongoing training, & performance measures • miraj (1001422965645016995):accesibility to services in an efficient timely manner • Pat (1001019360232144026):resource sharing • Suzanne (1001231359408876228):common performance measure • Jill (1000919837355411389):co-location of WP, single plan, dedicate funding. • Juliet (1000723343405983138):reorganization, of board, improving business services, disability

and youth services • Deborah (1000723343405990603):Integrated performance impact, Local Worforce Area

designation determination periods, cost sharing • Alfredo (1001131247962419211):Performance measures • Lily (1001305838567140980):Any consideration for implentation grants to assist the states with

the changes. • Michael (1001423056023082024):Addressing some of the concerns identified in yesterday's NY

Times article: http://www.nytimes.com/2014/08/18/us/workforce-investment-act-leaves-many-jobless-and-in-debt.html?_r=2

• Betty (1000723343405986009):Maintain local control • Marian (1001423349532017415):partnership with tribal TANF and Tribal Workforce • Christine (1000723343405969914):Being able to maintain current infrastrucure which already has

co-located WP services; having input into regs; local flexibility • Pam (1000723343406001674):cohesion of the partners • Karla M. (1001306042764628903):Changes in Veteran's programs in relation to WIOA.

Changes in DW/AW programs and their relation to the new processes. • Debbi (1000723343405998116):Available apprenticships in rural areas? • Terri (1000925137811761839):Eligibility restrictions • Vincent (1001217344313227129):interagency cooperation and streamlining, performance

measures and reporting • Thelma (1001423341835878166):Thelma, Impact on TANF recipients and DPW involvement • Pat (1001019360232144026):regional planig • Sookyung (1001423052830137991):shared costs of one-stop


• Mike (1000723343405970475):Coordination between core programs in the one-stop, strategic leadership at the local level, and financing the one-stop system.

• Jeffery (1000935138941342280):infrastructure cost sharing- how will that work? Make it a State level requirement

• Jen (1000723343405970959):youth councils/committees • Christine (1001423039102485979):providing more effective training programs for older workers,

individuals with disabilities and those whose careers are no longer available • Ashley (1001326053724120746):performance measures • Fernanda (1001422634991439049):performance measures, youth restructure • Richard (1001423032971864632):Aligning Businesses with E&T programs • William (1001215249897402488):selecting centers to deliver services - designate vs. competitive

procurement • Kelleigh (1000723343405978684):Follow-up for youth of 12 months retention • Dan (1000723343405970456):Determining how the role of the Governor will be delegated in the

state, engaging the one stop partners in planning, designing a high performance one stop • Jazmin (1001422550549771360):Youth enrollments and how we will connect with those youth. • Kristi (1001423342577368524):performance measures, employment outcomes • Jennifer (1001008062540609164):role of the WIBs in (1) coordination or (2) controlling the

system...how much will all partners 'comply' with WIB direction • Christopher (1001423275821269640):Youth Program - how is the 20% calculated • Jenny (1000723343406000524):1. increased integration with W-P, such as with MSFW

outreach, planning, etc. • Clarizza (1001423341377460304):Partnership with TANF programs • Patric (1001423042801636277):Understanding the new regulations and providing training for

One Stop Staff. • Shannon (1001423051739285017):Local control and chartering of Local One Stop Centers • Carolynnette (1001413541493404408):improving services to youth with disabilitties • Joseph (1001114631321676598):ensuring there is a tomorrow for all our centers; common sense

in all things; a reasonable amount of reporting measures • Lora (1000723343405980867):ETPL- Issues with BPPE status- (California) • Terrell (1000723343405987035):Performance, customer service, serving youth • Suzanne (1001231359408876228):better access to the actual workforce centers for individuals

with disaabilities • Pat (1001019360232144026):unified state plan • Laura (1000723343406009856):1. infrastructure costs 2 definitions 3 retaining local control of

funding and programming • Lisa (1001418844921573342):accessability to services for low-income residents w/o

transportation and technology challenged • Fred (1000906867005840025):WIOA Boards, what are the mandated partners? • David (1001423149863799423):Are there any changes in the eligibility requirements for the

WIOA? Including the income guidelines? • Terry (1001423253901284501):Integration of required partners services, including cost sharing. • Loretta (1000723343405971163) 2:Infrastructure cost sharing, services to individuals with

disabilities, Registered Apprenticeship expansion • Thom (1001423349739631132):Ensuring collaborative merging of TANF Federal Work

Participation Rate requirements with WIOA service delivery • Amanda (1001326053235248477):more communication between training providers and the

regions • Laura (1001423337672866476):Who will conduct the apprentenceships? • Jim (1001423142081596435):Understand the new sequenceof services to replace core,


intensive, and training • Lynn (1001423079662181327):Information & Training to become a stakeholder - new center site. • Jessica (1001422756802227020):understanding federal policies so we can develop local

policies/procedures • Kristi (1001423342577368524):serving individuals with disabilities • Pat (1000723343406000751):TANF Integration and Shared One-Stop Costs (Partner dedicated

funding) • Pam (1000723343405986476):Coordination and alignment with core partner programs • Pamela (1000723343406005899):Stronger collaboration with partners, adding TANIF in the

one-stop • Norm-Anne (1000723343406000655):know how it relates to the refugee resettlement program • John (1001423344119669612):ensuring all TANF clients have access to training • Diana (1001422755358635297):requirements for regional planning & one-stop cost sharing

amongst edparments • Nicole (1001212547675090132):local coordination/control, performance outcomes and WIOA

opportunities for services • Mike (1001415445367256145):preferred access to industry recognized credentials • Carol (1000723343406005902):Partner obligations to One Stop services and financial support • Caitlyn (1001229957469934548):Continuity of services between one-stop centers (specifically

regarding services availible and enrollment processes), Utalizing Peer Outreach contracts for larger layoffs, Individual Training Accounts, Co-enrollment of WIOA and TAA

• Jimmy (1001423242349479771):sequence of services • John (1001027958624577182):Cost sharing and regional planning requirements • Karla M. (1001306042764628903):Ongoing professional development for staff related to WIOA

prior to full implementation. • Thom (1001423349739631132):Restoration of funding of Youth Employment Services to • Justina (1001230442806719886):Local desgination, common measures and ETPL performance

reporting • M (1001423348073507943):Local control will continue to be critical. What will the role of states

be in including the local areas in the new structures for statewide workforce planning, above and beyond the rubber stamp State WIB. Also, the engagement of TANF will be a huge lift for many states, what funding will be available to support integration

• Kimberly (1001230740893040300):our largest employer is a mine and they do not want to participate in registered apprenticeship as they do not want employees to have transferrable credentials

• Sacha (1000723343405976367):Can yout talk about income documentation for youth under WIOA?

• Jane (1000723343405970507):infrastructure costs; reengineering youth program; local and state planning

• Beth (1000723343405973946):How monies for training will be available. • Kathy (1000723343405994718):Concern about the procurement of One Stop Operators since we

have a successful Consortium of Operators model • Jo Ann (1001423331906229535):Technology hardware for basic skill deficient job seekers • Stephen (1001228339774785048):how to get pre-apprenticeship on ETPL without BPPE

approval (CA) • Grace (1000723343406000210):Services to employers/performance requirements/specific

training differences between WIA and WOIA • Jessica (1001422756802227020):front line staff training • Vincent (1001423164415476216):How will WIOA DOL funding be used in comparison to Dept.

Oed. VR funding requirements for 1st utlization of Funds


• Loretta (1000723343405971163) 2:Strong policy statement about "and assistance" of UI service access from o9ne-stop

• M (1001423348073507943):fixing the ETPL will be critical. • Carl (1001423258831493720):apathy of work force who are unemployed • Sandra (1000723343405987667) 2:Further clarification on the requirement of certification of the

one-stop operator and the competive requirement • Selena (1001115141665374117):How will performance be calculated for 100% transfers • Barbara (1000723343405972962):what is an example of a "common identifier" • David (1001423149863799423):Are all of the career centers going to be called American Job

Centers? • Diana (1001422755358635297):Employer measures • Mary (1001112931455344537):potential role of community based organizations with experience

working with low skill, low income clients • Jim (1001423142081596435):Is the role of Community College enhanced, and will it be easier to

fund class-size training? • Marla (1000723343405982078):implementation of core performance standards; management of

WIAO performance requirements; ;front line staff training • Dave (1001423349984769553):Issue 3: independent data systems operated by the four

programs that share data electronically. • Sandi (1001013157046299996):Ensuring that regional planning does not result in consolidation

of regions • Lisa (1000723343405974835):We would like to see a reference to American Career Centers, not

AJC, because this is about a Career, not just getting jobs. • Mary Beth (1000723343405996609):Understanding the regional planning process, including adult

education and rehabilitation into the local plan and performance, understanding the new performance measures for workforce boards

• Beth (1000723343405973946):Waivers for performance measures while the changes are occuring

• Thom (1001423349739631132):Advocating for restoration of Youth Employment Services funding that serves youth / young adults 16 to 24.

• Donna (1001423251093461375):entry of new players into the training space • Jennifer (1001008062540609164):how will 'data' be gathered, how accessible will it be, how will it

be used to measure performance or success • Dan (1000723343405970456):One Stop Operator Procurement • Diana (1001422755358635297):timing of the release of the regulations • M (1001423348073507943):Strong definitions on what "employer recognized credentials" means

abd what "career services" means • Paul (1001423148343911174):Role of UI in the One Stop • Laurie (1001423038184272857):1. Need a new name so it doesn't become WIOA 2. We must

redesign the trainign provider of options and process3. we do not have registered apprenticehsips in our area so it will be difficult to have a Board member representing RAs

• Sue (1001226438679655229):guidance for what triggers WIA registration, now that WIA can provide "core" services along with Wagner-Peyser

• Carol (1001423340598996052):What will the open public comment time period be for the regulation?

• Christy (1000924538550254315):Employer services? • Karen (1001423235769669156):Ensuring collaboration and planning between all involved • Steven (1001329652150062084):Getting training providers on the ETPL to provide accurate

performance measures • Pam (1000723343405986476):Understanding how the regional plan relates to the local plan


• Robyn (1001201761856401822):requirement for integrated reporting and data systems • Stephen (1001228339774785048):redesign of local youth program to serve out of school youth

effectively - hard population to get and stay engaged. • Donna (1000835852813547920):There are really no more Career Pathways, we need more

strength and control over "real-time" LMI data/ regional information, what jobs are employers hiring for NOW, whaqt skill sets do job seekers need to have NOW and how can we training individuals for the job s they need on a local basis, more freedom to train in what is needed regionally in real time

• Jan (1001423249008664388) 2:Strengthening collaborative initiatives augmenting employer and community engagement

• matthew (1001423350235887677):role of state licensed Private Career Education Institution within WIOA

• Janice (1000723343405973795):compostion of local and state boards • Dave (1001423349984769553):AJC is a weak title - fails to inspire career development, skills

improvement and the like • Jazmin (1001422550549771360):Role of AJCC in conjuction with UI. • Sandi (1001013157046299996):to figure out how we can be consultative for other regions on

employer engagement and out of school youth services • Vincent (1001423164415476216):Do we have to pair off funding from current funding to support

Job Core? Wsiconsin has nerver had Job Core funding in the past. • Susan Palys:Participants immediate access to training - does this mean even if they have

marketable skills in the local area? Is it up to them to choose when they go into training or will it be dependent on current employability- current marketable skills and experience?

• Caitlyn (1001229957469934548):Employer specific training as an option is great, we must retain traditional training options as well to ensure workers may access the best route for their individual circumastances. We are seeing a shift to short-term and OJT as the norm and increasing difficulty in workers accessing degree earning opportunities.

• Christopher (1001423275821269640):One Stop operators will this need to be done by procucurement, if so how soon will this need to happen

• Sandra (1000723343405987667) 2:Will there be a maximum allowable expenditure of adult funds to support the infrastructure costs of the AJC universal services?

• Deborah (1000723343405984525):Demand driven, out of school youth; regionalism • Tom (1001423347241502277):Difference between Education and Training?, How do we integrate

without losing coherence of service? How does integration retain responsibility of outcome/target?

• Barbara (1000913152943836118):Are we doing away with the name "One Stop Career Centers" and using "American Job Centers"?

• Jodi (1000723343405981302):local workforce area designation • Dave (1001423349984769553):Did the statute codify AJC? • Patric (1001423042801636277):Basic skills deficient individuals will have priority, how will this

impact the career planning if the customers don't have a specific goal except getting their GED or H.S. Diploma

• Kay (1001413939234886219):Is there a requirement in the TANF funding that they participate? • Lisa (1001418844921573342):community outreach to encourage job seekers to participate • Joseph (1001114631321676598):Elimination of dual enrollment requirements. • Betty (1000723343405970198):What supportive services can be paid for through the WIOA /AJC • Jennifer (1001008062540609164):what types of funding levels can be expected for long term

planning...or do we wait from year to year and hope that funding flows? • Susan Palys:How will mandated partner align services to prevent duplication of services such as

"resume assistance", "assessments"?


• Robyn (1001201761856401822):is there a common standard record data requirement • Carol (1001423340598996052):Will the Act focus on an associate's degree or will it focus on

higher degrees? • Donna (1000835852813547920):Better performaqnce measures, more flexibility to allow for more

local control • Jeanne (1001423245971970607):if we already have a procured one stop operator, will we have

to procure again before July 1, 2015 or can we continue with the current operator. • Kelleigh (1000723343405978684):Need to ensure flexibility for service delivery on the local level

with state plans, certifications and guidelines • Melissa (1000723343405987676):Inclusion of Adult Ed and TANF in one stop, cost sharing with

partners, and demand driven focus • Mark (1001423050969386965):Will there be any effort or initiative to develop consistent branding

/ identity? Throughout the federal, state, and local levels, there are too many different logos and names. For example, even this webinar refers to American Job Center and One Stop. Which will it be? We all confuse the individuals and employers who need our services.

• Karla M. (1001306042764628903):What is the relationship between UI and WD/CD? Will there be a re-integretation between the two or are they still two separate entities?

• Maureen (1001314376659314385):How to implement transitional jobs (OJTs orf paid internships for work exp w/o reqt of hire at end)

• Shelley (1000723343405973307):one unified plan includes all partners? • Sandra (1000723343405987667) 2:Can a state apply for a waiver to expend 50% of the youth

funding on out of school youth if the state can demonstrate high level of secondary education and then apply this waiver to all local service areas?

• Kelleigh (1000723343405978684):One-stop infrastructure costs and how they are defined in WIOA

• Thom (1001423349739631132):Integration of Persons with Disabiilities and Persons with Access and Functional Needs.

• Deborah (1000723343405990603):Will the determination as whether to include a participant in WIA/WP/VR program reporting and performance calculations be based on whether the facility is funded in whole or part by these partners. Ex - if all cost share, then all count in performance calculation depending upon the level of service received?

• Stephen (1001228339774785048):are mandated partners required to provide funds to support the AJC (one stop) system or can it be a combination of funds and in-kind labor. If cash only, are those partners going to have sufficient funds to give?

• Thelma (1001423341835878166):Will an Associate's degree seeker be granted the time to achieve their goal if they meet core activity hours

• Kathie (1000723343405972484):Will TANF be REQUIRED to colocate in AJC along with WP? • Diana (1001422755358635297):The provision of the UI services coming othe one-stop must be

funded through the UI system • Lynn (1001423079662181327):Will existing GED Prep site be in the mix to apply for funding or

able to partner with others? • Steven (1001329652150062084):How will TANF participation at AJCC be tracked and the impact

that might have on TANF's Work Participation Rate (WPR) • Windie (1000723343405987758):Clarification on designation, certification, and competitive

procurement of one-stop operators.


Open Chat 2: What opportunities do the One Stop provisions under Workforce Innovation and Opportunity Act (WIOA) present to the workforce system and customers it serves?

• Janet (1000723343405980720): The same as we have now. • Jeanne (1001423245971970607): more flexibility with service delivery. • Kathie (1000723343405972484): earlier access to training • Norman (1001131250441409256): no tiered system of core,intensive,traiing • Sandi (1001013157046299996): finally put all the services under one roof not down the street

from each other • Mike (1001415445367256145): better employer/industry participation • Kelleigh (1000723343405978684): Flexibilty between adult and dislocated worker funds • Jodi (1000723343405981302): additional partners • Paul (1001423148343911174): integration of enrollment, services and performance reporting • Lori (1000723343405994707): better customer service • Claudia (1001131864979164189): A single location where they can access all employment

and career resources. • Sandi (1001013157046299996): emphasis on employers • Kay (1001413939234886219): Better coordination among partners. • Kelleigh (1000723343405978684): Great emphasis on employers • Donna (1000723343405979387): Not having to go through a sequence of services • Terry (1000723343405970912): better identity nationwide under common name • David (1000907671784985794): Leveraged funding for one-stops • Joseph (1001114631321676598): Streamlined operations. • John (1001027958624577182): alignment of WP and WIA resources under one roof • Karen (1000723343405974707): flexible funding • Carlos A (1001222443446276297): additional partners to the workforce system • Carol (1001423340598996052): Will existing One-Stop consortiums be grandfathered in

without procurement. • Valaryee (1001101255597845048): More opportunities for collaboration. • Kelleigh (1000723343405978684): Common performance measures • Kristi (1001423342577368524): looks very similar to current status • Julian (1000723343406011556): Stronger partnerships among agencies • Karen (1000907740183547265): It opens new opportunities for employer engagement • Sheila (1001423030744830936): Increased accessability to industry-pertinent training • mimi (1001406553782592264): The ability to share successes while in the program, rather

than after program exit. • Pat (1001019360232144026): resource sharing • Leona (1001126959228635479): Is the expectation that UI services be represented in the

AJC's by UI funded staff? • Jodi (1001024335731268135): Opportunities to work closer with the TANF employement

program • Sharon (1000723343405970665): Flexibility between spending streams (Adult & DW) • David (1001411948825050017): Easier access to training without going through tiers of

service • Lettie (1000723343405997499): not known at this time, looks similar • Sonita (1001423347881166302): no sequential service requirment, coordination amongst

workforce programs • Julie (1000723343406010595): Ability to give customers what they need, not what the

sequence of services prescribes


• Cynthia (1001029170914368556): serve more out of school youth, tanf as a mandatory partner

• miraj (1001422965645016995): proper legal jobs! • Valaryee (1001101255597845048): Improved/enhanced services to business. • Jackie (1000723343405993923): Integrated services and focus on our customers • Caitlyn (1001229957469934548): Better ties to apprenticeship programs • Robyn (1001201761856401822): seamless service delivery and ore teeth to the state for

enforcement • Jeanne (1001423245971970607): incumbent worker training • Donna (1001409736807763213): access to training right way, funding • Kelleigh (1000723343405978684): 75% focus on out of school youth • M (1001423348073507943): ideally more flexibility by eliminating the seq of services, but you

have to remember the state's also overlay their own rules that often create more process • Mary Lynn (1001121732478265809): Improve access and inclusion for job seekers with

disabilities • Mary (1001112931455344537): To better serve unemployed workers most in need of

employment/education/training services • Marty (1000723343405975337): emphasis on real co-location of programs • Loretta (1000723343405971163) 2: Improved access and "buy-in" by partners. • Patty (1001412132808796540): better manan=gement of case management including basic

skills, in theory • Dave (1001423349984769553): Integrate intake, case management and reporting data

systems. States will ignore "encouraged." • Dan (1000723343405970456): WIAO provides an opportunity to engage and re-engage the

One Stop Partners. • Sandi (1001013157046299996): removing the steps to traiing process and giving flexibility to

the process instead • Jimmy (1001423242349479771): more flexibilty and easier access to training services • Jake (1001423046545349172): integrating services • Vincent (1001423164415476216): Better collaboration and cost sharing among all Partner

Agencies • Suzanne (1001231359408876228): Co location creates the ability to better enhance

employment outcomes • David (1000723343405970421): Wagner Peyser professional development training funding • Sue (1001226438679655229): Better integration of literacy and workforce services • Robert (1001329748138535722): Ability to be more felxible by not requiring sequence of

services • Sandy (1000723343405978554): More Wganer-Peyser involvement • Segun (1001423068103216848): Segun to expand work opportunities • Deborah (1000723343405990603): More flexibility to serve incumbent workers • Barbara (1001423034002563491): more flexibility - the fact that we can reduce board

numbers, partners being responsible for performance measures, inclusion of infrastructure, co-location of wagner-peyser and TANF.

• Dennis (1000723343405973541): more board accountability • Laurie (1001423038184272857): Stable funding;higher age range for OSY;incumbet worker

trainign • Donna (1001423251093461375): opportunities for new players to innovate -- not the same

wine in new bottles • Martha (1000917050483081439): fantastic that partners will share cost! frees up more

money for services - this has always been a [problem - WIA ended up paying rent, not


providing training/svcs which is the most important part • Lisa (1000922701322763388): An opportunity to take a step back, refocus and redesign

programming using universal strategies • Deborah (1000723343405984525): focus on demand, no tiered system for services;

regionalism • Esther (1001411468658842804): to make a better connection to businesses so that training

turns into employment • Carolynnette (1001413541493404408): improved collorabation with parnters • Valaryee (1001101255597845048): Integrated services • Windie (1000723343405987758): Flexibility between Adult & DW funding streams • Barbara (1001418334713057126): measures of program outcomes...i.e. placement • Lynn (1001423079662181327): New partners! • Paul (1001423349401081922): Looking for additional guidance from DOL as to what the

actual 'meat' will be as the provisions of WIOA are defined more for implementation. • miraj (1001422965645016995): case management • David (1000907671784985794): Enhanced services for job seekers • Julie (1000723343406010595): integrating apprenticeships into the One-STops • Deborah (1000723343405990603): No tier services • Carrie (1001402354014035936): Funding • Christine (1001423022522079679): seamless assistance, infrastructure costs across

partners, changes in delivery for better customer service • Jill (1000919837355411389): streamlining of services- move people through quicker and

provide them with current LMI based on career pathways and employer input • Barbara (1000723343405972962): a reason to develop unified case management/information

systems • Mariana (1001423066161476763): more flexibility • Rick (1001418878923081823): Ability to partner with businesses better. • Paul (1001423148343911174): incumbent worker training • June (1000723343406006175): Collaboration-Job Seeker/Employer Convenience • Dave (1001423349984769553): All partners involved in one stop system • Mary Lynn (1001121732478265809): the reality of a "one-stop" career center • John (1001423344119669612): Hopefully easier access for all TANF clients • Kelleigh (1000723343405978684): Quicker and tailored service delivery without the

sequence of services • Barbara (1000913152943836118): Less restrictions on jobseeker classifications • Karen (1000723343405974707): less mandated partners on teh Board • Lily (1001305838567140980): Restored statewide funding level • Lynn (1001423079662181327): Yes - more case management. • Jazmin (1001422550549771360): integrated services -partnerships and more flexibility • Sandy (1000723343405978554): Continuous improvement • Robin (1001411343884136195): WIOA needs to be consistent with Employment First

expectations • Janice (1000723343405973795): Greater flexability, an opportunity to work more closely with

business, and customers have quicker access to resources • Charlotte (1001423167471971176): removal of tiers to access training services • Donna (1001334647497825038): co-location and increased co enrollments • Regina (1000723343405974858): m • Joanna (1001423050480361875): The opportunity to advance sector strategies, career

pathways, and unified business services through the career center system.


• miraj (1001422965645016995): opportunities people love to work in • Nicole (1001212547675090132): flexibility with intregrated services • Kay (1001413939234886219): Increase support for the one stop infrastructure • Mike (1001415445367256145): prioritization of industry recognized credentials • M (1001423348073507943): hopefully more access to information and data, for seamless

systems for workforce participants • Lee (1000723343405971356): Not sure. In my state W-P is already integrated into the AJCs.

So any opportunities may be related to how infrastructure costs are shared, which negotiation process will be a major headache for the partners.

• Elena (1001423345189088269): Better alignment of TANF with other workforce development programs to improve outcomes

• Jimmy (1001423242349479771): more collaborations between partners • Toriana (1001423051343031459): flexibility • Barbara (1001423034002563491): incumbent worker training • Kelleigh (1000723343405978684): Sector focused and incumbent worker training • Christy (1000924538550254315): hopefully cuts some of the manusia involved in providing

services. ETPL, Caljobs system, MIS, etc. • Julie (1000723343406010595): Help with infrastructure costs from other partners • Pat (1001019360232144026): greater accountability • mimi (1001406553782592264): More value to local businesses • Beth (1000723343405973946): opportunites to coordinate and share job seeker skill

development across agencies • Karen (1001423346720631060): Partnerships......access for those located in rural areas. • Pat (1000723343406000751): Opportunities to serve larger numbers of people, more

flexibility and additional funding provided by mandated partners. • Dianne (1000723343406005992): Equal resources WIOA and Wagner Peyser • Lynn (1001423079662181327): Geared to the individual served. • Michael (1001409921333113429): really sharing costs • Howard (1001423162511748643): Ability to serve job seeking customers based on their job

readiness without regard to following a set service delivery sequence • Richard (1001423032971864632): look for stronger partnerships with the various workforce

partners, non profits and the private sector • Dave (1001423349984769553): Incumbent work training • Terri (1000925137811761839): Renew partnerships • Valaryee (1001101255597845048): Improvement and accountability of training providers. • Jazmin (1001422550549771360): continious quality improvement • Terri (1000723343405993953): develop of performance expectations for serving job

seekers with disabilities • Sandi (1001013157046299996): movement of funds is easier so it's flexible • Winona (1001308541761071793): WIOA provides easier local access to resources for those

in need of trainings, etc • Diana (1001422755358635297): more chances for incumbent worker training • Betty (1000723343405970198): Ability to evaluate how programs can work better together. • Jim (1001423137347634964): Improved service deliverty to the customer • Caitlyn (1001229957469934548): Better continuity across the system • Marsha (1000908336648900428) 2: incumbent worker training; emphasis on

apprenticeships; basic skills deficient definition • John (1001027958624577182): new career service vs. core/intensive • Juliet (1000723343405983138): the opportunity to get more partners to commit to be in the


career center on a regular basis and serve customers in a more streamlined basis; opportunities to improve and expand business services

• Mary Beth (1000723343405996609): Alignment with Adult Ed and Rehabilitation local plans, goals and performance.

• Barbara (1001423034002563491): flexibility - if economy changes - law can change with it. • Chantele (1001202343202921744): Partnerships with higher education • David (1000907671784985794): customized training more flexible • Larry (1000723343406002981): Will States with centralized UI centers (not residing within the

AJC) be required to reintegrate with the AJCs? Or will they be able to maintian centralized UI centers?

• Suzanne (1001231359408876228): Common measures helps us to understand each partner easier

• Joseph (1001114631321676598): enhanced growth • Sandy (1000723343405978554): reduction of duplication • Pam (1000723343405986476): Better coordination between core partners, flexible incumbent

worker training • Kay (1001413939234886219): Increased alignment with Adult Basic Skills and Career

Pathways. • Justina (1001230442806719886): Sharing of resources and collaboration, reduced sequence

of services and shared performance • Wade (1001333844095191968): Easier flow of services and opportunities for training • Pamela (1000723343406005899): Strengthing the partnerships that were built under WIA,

insuring the costs are shared by the partners and getting closer to the seemless service structure.

• Larry (1000918362286532370): Increase MSFW services • Tamme (1000723343405975957): quicker access to training and more training options

specific to business needs • Barbara (1001418334713057126): revision of "mandatory partner" and the expectations of

such. Ohio providers are mandatory partners who are charged to death! • Mary Lynn (1001121732478265809): simplicity of intake and easier for job seeker and less

administrative time for provider • Thelma (1001423341835878166): KEYS programs will enroll TANF recipients in greater

numbers • Susan Palys: It allows a "second chance" to establish firewalls in the structure of WIB's and

One Stop staffing/structure. For example county employees working as WIB staff or One STop staff who have one supervisory structure under the Act but have a conflicting reporting structure under their county civil service structure.

• Stephen (1001228339774785048): with the faster path to training, need to ensure that clients are prepared to be successful in training and then get employed in that field as quickly as possible upon completion.

• Sheryl (1000723343405974585): Quality services provided in a timely way to job seekers and employers

• Carolyn (1001407972025540198): Intergration of additional OneStop partners . Better consolidation of resources

• Karla M. (1001306042764628903): Question - with funding restrictions, how do we maximize our services with limited funds within jurisdictions?

• Jim (1001423142081596435): Please clarify the timing of WIOA implementation. Which periods begin in July 2015, and which will be implemented later?

• Pat (1001019360232144026): training provider performance • Diana (1001422755358635297): ease the recruitment for Youth (eligibility)


• Robin (1001411343884136195): One Stops have expectations that they serve people with disabilities and provide accommodation during service

• Tom (1001423347241502277): Ability for clients with only basic academic skills to get education as an activity rather than only getting them a job

• Donna (1000835852813547920): Let WIB's be service delivery agents to cut out the silos of having to have "partners" who deliver the different tiers of services to individuals, cuts the silos, cuts expenses as well. Lot of fat in there and not much help to customers either

• Donna (1001423251093461375): get access to information about real skills that new jobs requires

• Jackie (1000723343405993923): Partners must commit to being partners not tenants.


Open Chat 3: What are your ideas in terms of guidance that will support states in carrying out this mandatory role?

• Korrie (1001324673047577338):how will it be measured? • Natalie (1001423349667354539) 2:Can you include the question in writing in this chat

window? • Lettie (1000723343405997499):what was question • Mary Lynn (1001121732478265809):state boards need to be more transparent • rolando (1001208268587868418):Resource sharing agreements • Amy (1001334549080434680):paperless system • Julie (1000723343406010595):Staff qualifications - workforce development professionals • Claudia (1001131864979164189):What should the standards include to obtain

certification • Jeanette (1000723343405970711):Base it on objective criteria • Sandi (1001013157046299996):look at floridas • Norman (1001131250441409256):look for best practices that States who have certification

processes already • Pam (1000723343405986476):Consider local input • Loretta (1000723343405971163) 2:Strong policy statements from US DOL regarding State

Board authority vs Local Brd. • Winona (1001308541761071793):adhering to the true purpose, objectives • Jill (1000919837355411389):defnitions!\ • Amy (1001423061447829111):All Workforce staff become certified workforce development

prodessionals • William (1001215249897402488):minimally required job search services for customers • Mary Lynn (1001121732478265809):access to what state boards are doing • Mike (1001415445367256145):Certification standards should be based on

industry/employer input • Terry (1000723343405970912):need to udnerstand how these ceritifcation and coommon

standat=rds are different from WIA 0- that was in there • Kay (1001413939234886219):Clear expectations of quality, expectation of a plan for

improvement • Barbara (1000723343405972962):systems that can share data • Martha (1000917050483081439):Just bas long as this administrative process doesn't end

up consuming the agenda - • Caitlyn (1001229957469934548):State role in system oversight/support with regional

contractors • Karen (1000911440497262319):Need to know specific expectations and how they are

measured • Paul (1001423148343911174):please provide TA for local boards and elected officials

around role of the state board and this responsibility- could turn into a power struggle • Donna (1001334647497825038):Performance base outcome • Michael (1001409921333113429):Use quality improvement like Enterprise Council in late

90's, use baldrige criteria, companies recognize this • Sandy (1000723343405978554):Malcom Baldrige criteria • Laurie (1001423038184272857):Cusoter feedback; • Kelleigh (1000723343405978684):Ensure flexibility on local level • Donna (1001409736807763213):How will feedback from customers be collected • Larry (1000918362286532370):Increase presents from the Community Colleges on

Centers


• Charlotte (1001423167471971176):we should focus on the centers and the staff should be certified- CWDP

• June (1000723343406006175):State board need to obtain more feed back from LWIB • Julie (1000723343406010595):Technology meeting current standards • Michael (1001423056023082024):Can we hire secret shoppers to evaluate the quality and

equity of services available statewide at our one stops? • Dave (1001423349984769553):Reduce federal data validation requirements that add no

value to customers • David (1001411948825050017):Professional training for boards and associated staff on to

centers for continuos improvement • Christine (1001423039102485979):need very clear measurement for success • Barbara (1001423034002563491):state boards need to work directly with local boards to

have a voice in continuous improvement - regulations for continuous improvement. • E'lois (1001104655735653449):Outside consults need to be accrued by DOL • Kathie (1000723343405972484):necessity for integrated intake and case management • Jodi (1000723343405981302):Kentucky has establic=shed standards • Jim (1001423142081596435):Cerification should be unfiforma across the country. • Christy (1000924538550254315):remember that the goals of TANF and workforce

investment for dislocated workers are different! • Valaryee (1001101255597845048):Look at Virginia's current certification proces • Deborah (1000723343405984525):CQI through previous DOL ENTERPRISE total quality

initiative forcus on Malcolm Baldridge • Janeen (1001423050687518521):Clarification of what evidence would demonstrate

achievement. • Karen (1000723343405974707):credentialed staff • Faron (1001407747969321664):To include Tribal representives on state boards • Carlos A (1001222443446276297):certification of staff • Adam (1000723343405971414):Didn't WIA already require continuous improement? • Amy (1001334549080434680):technology standards • Tippy (1001423063268237956):common assessment tools to measure employability skills

in case management • Marty (1000723343405975337):State Boards need to have jurisdiction over ALL workforce

programs not just WIA/WIOA • Marsha (1000908336648900428) 2:Malcolm Baldridge? • Jennifer (1001008062540609164):if certification is necessary then must develop an idea of

what to measure it against • Donna (1001423251093461375):number of jobs acquired and sustained • Sandra (1000723343405987667) 2:Shouild require local boards to be part of this process • Sandi (1001013157046299996):florida has a chartering criteria and that's a good baseline

for others to look at • Patty (1001412132808796540):Gov's council for economi dev and deliveray with partners

required by WIOA as part of the council • Janet (1000723343405980720):WE have done this before- it's not fair as areas differ in

terms of what they do according to their cusotmer needs. It's hard to implement. • Stephen (1001228339774785048):There needs to be documented Quality System that

requires constant review for improvement • Bridget (1000723343406001332):qualifications of the staff - they need to be certified and

skilled! • Esther (1001411468658842804):certified workforce professionals, case management • Kay (1001413939234886219):Promote sharing within state of best practices.


• Nina (1000723343405971073):We need guidance on early implementation of WIOA • Jill (1000919837355411389):What is the definition of "quality training" and how will that be

measured • Jason (1001217030241908355):Staff qualifications, stakeholder input is key • Dan (1000723343405970456):The Governor must be required to designate the person or

entity that will perform the functions designated in WIOA • Dara (1000911057271747878):dedicated state staff who will do the certification • Sharon (1000723343405970665):requirement of ongoing professional development of

center staff with funding provided to support it • Robert (1001329748138535722):Provide best practices for training and certificatiosn • Karen (1001423346720631060):Include Tribal representatives who live in rural areas. • Joseph (1001114631321676598):enaure States do not approach this as a we-they

situation. We are all in this together! • Lee (1000723343405971356):We need solid guidance requiring states to retain local

control and not impose too many requirements on local/regional areas above and beyond what is required in the letter and spirit of the WIOA law. Local control and flexibility is of utmost concern to us.

• Thelma (1001423341835878166):Community Colleges involvement • Martha (1000917050483081439):Put limits on the amount of staff/resources/time that can

be spent on this. Some variable models of standards • Julie (1000723343406010595):Sector focus supported by LMI for the local region • Lynn (1001423079662181327):Open i t up for new sites. • Jimmy (1001423242349479771):required credentials for staff • Valaryee (1001101255597845048):Staff certification requirements • Jeanne (1001423245971970607):state workforce boards should work closely with local

WIBs to ensure that any changes or requirements meet local needs. Every state tends to have a variety of workforce areas and needs -- rural, urban, etc. Local control is necessary.

• M (1001423348073507943):deeper connection to the K-12 system to ensure that the k-12 transition to the certificaitons make sense

• Stephanie (1000723343405971137):General parameters, but maintain state and local flexibility.

• Suzanne (1001231359408876228):Customer satisfaction survey to determine that continuous review is done

• John (1001027958624577182):use data system to certify rather than old fashioned paper monitoring.

• David (1001423149863799423):WIOA funds should be used for a national certification for all staff

• Michael (1001409921333113429):have a special quality committee of the Board to head this up, make it business led, businesses udnerstand this

• Lori (1000723343405994707):States should share ideas for consistency, promising practices - this is long overdue

• Sheryl (1000723343405974585):Level of certification details required, any local staff training requirements, ROLE OF LOCAL WIBS

• Kelleigh (1000723343405978684):Involve local boards in the process and promote best practices from other states; think outside the box

• Barbara (1001423034002563491):state boards have to be given the authority to lead • Robyn (1001201761856401822):Need clear guidelines on data integration and data

sharing across programs. • Mary Lynn (1001121732478265809):training needs to be driven by local demands not at

the state level


• Donna (1000723343405979387):credentialed staff and ongoing training of staff • David (1000907671784985794):Staff capacity building • Donna (1000835852813547920):More Board members should also be aware of what is

needed for certification • Amy (1001334549080434680):state-wide best practices • Don (1001102734468763528):This is not new - we now do this through chartering

provisions. Require the states to consult with locals as they develop the certification process • Christopher (1001423275821269640):how will the State ensure that WP program will be

co-located in the AJCC • Mariana (1001423066161476763):best practice certifications and training • Mike (1001415445367256145):rewarding high performers • Valaryee (1001101255597845048):Include true integration as a standard • Joanna (1001423050480361875):It would be good to have some best practices from

across the country. • Barbara (1000913152943836118):Take advantage of the suggestions given today. • Dave (1001423349984769553):Integrated data systems • mimi (1001406553782592264):Allow states to have local advisory representation to keep it

fluid and flexable as we all get used to the new law. • Karen (1000907740183547265):Flexibiity is important and there should be recognition of

implementation of innovative methodologies • Christine (1001423022522079679):Keep it broad to meet needs and demand within States,

framework that can be consistant without taking away from individual state needs, professional recognition

• Sandra (1000723343405987667) 2:Minnesota has been moving in this direction and has developed training modules for staff, myster shoppers, surveys

• Paul (1001423349401081922):What will be the specific criteria for how "continuous improvement" be defined and measured?

• Jennifer (1001008062540609164):get buyin from TOP down • Jeffrey (1001423135330296309):efficient tracking systems • Terri (1000925137811761839):Modify eligibility • Trina (1001423033395776891):having one computer input system that all partners would

share • Donna (1000723343405979387):certificaiton guidance • Larry (1000918362286532370):Increase MSFW providers presents • Grace (1000723343406000210):Include One Stop Operators and Boards in developing the

certification process • Vincent (1001423164415476216):Incentive Awards contingent upon the Board's metrix

improvement in this area • Sandi (1001013157046299996):keep governors out of appointing local members and retain

local control • Tamme (1000723343405975957):Get input from stakeholders, employers and jobseekers • miraj (1001422965645016995):follow immigration and customary law best practice in area

county to county • Juliet (1000723343405983138):It allows us to be better and improve services, but we

would like the flexibility to grow and meet the needs of the area, whether rural or metro. The certifications need to be allowable staffing costs if required.

• Martha (1000917050483081439):Look at SETA in sacramento - lots of population-specific partner one stops - great models!

• Diana (1001422755358635297):standards and certification does not mean directing local services


• Bridget (1000723343406001332):Making sure there is true professional development provided to enhance skills of workforce professionals

• Suzanne (1001231359408876228):on going training for staff • M (1001423348073507943):the roles and responsibilities of the SWIB in implementation • Lori (1000723343405994707):Mystery shoppers? • Howard (1001423162511748643):States should work with local areas in task groups to

develop policies. Policies should not be developed without local input. • Joan (1001411835442809358):What about improved data sharing agreements among

state agencies and One Stop system • Jim (1001423142081596435):Minimimum trainig requirements for staff. Distinctions

between large One-Stops in urban areas versus small rural AJCs. • Jeff (1001314040616683967):Work to assure a cohesive and integrated strategy that

includes all of the core partners. • Pamela (1001423244572945877):How will the Centers serve individuals with and solicit

feedback for better service • Karla M. (1001306042764628903):Stakeholder Integration • Lisa (1000922701322763388):ensure all partners are at the table and required to meet

monthly to better integrate programs to provide non-duplicative services • Caitlyn (1001229957469934548):Ongoing cross WIB training and consultation • Nicole (1000723343405996384):All partners to be represented (Will TANF now be included

on the board?) • Travena (1001325337215961333): • Kelleigh (1000723343405978684):Shared data systems and real time performance • Mike (1001415445367256145):emphasis on industry recognized credentials • Shannon (1001423051739285017):Encouraging best practices amongst the regions • Sharon (1000723343405970665):include the locals in the development of the state's

criteria • Janeen (1001423050687518521):Integrated data system • Betty (1000723343405970198):Give large weight to the inclusion of services offered by

faith-based and other community based organization • Thelma (1001423341835878166):DPW involvement • Jimmy (1001423242349479771):less restrictions on training access • Karen (1000723343405974707):include local input • Richard (1001423032971864632):Access and analize feedback on workforce related

programs through surveys and feedback • Susan Palys:Certification should expose county/city/CEO involvement; Board membership

duties and responsibilities - members should have to submit individual reports as to what their roles have been within the board- to compare what is descried and what has been or is occurring

• Mary Lynn (1001121732478265809):how will states assure services to all residents in areas that have no AJC in their area

• Donna (1001423251093461375):outreach to local/regional employers to define needed skills around which training can occur

• David (1000907671784985794):Guidance on how someone becomes a program participant

• Justina (1001230442806719886):maintain current CQI standards, provide resource and funds for training and partners

• Kristi (1001423342577368524):integrated data/MIS • Carrie (1001402354014035936):the ability to share information • Barbara (1001418334713057126):Guidance should include some specifics on program


measurement, staff qualifications in terms of KSAs, plans for improvement when performance is low; real and involved business leadership not rubber stamping; focus on common data measures and applications

• Jake (1001423046545349172):some mechanism to ensure mandatory partners commit to being in the One-Stops

• Thom (1001423349739631132):Seamless sharing of information between WIOA staff and TANF staff. Relax some of the regulations so that case managers from both agencies can work effectively and efficiently with these common customers.

• Cynthia (1000910767349528819):Standards must be based on the required outcomes. Standards separated from required oucomes are not useful.

• kevin (1000723343406004296):Should be emphasis on current labor market information, job creation and placement

• Lisa (1000723343405974835):Recognize the States' and the Governors' authority to determine how best to implement the requierment for continuous improvement and certification of one-stops, and don't add layers of regulations to the process. Boards should be focused on building strategies for meeting the demands of a skilled workforce in the key sectors of each State's economy.

• Barbara (1000723343405972962):common client tracking systems across agencies • Robin (1001411343884136195):Better designed needs assessments that include

anticipated changes in the larger employment and work force arena - not just reacting to the current situations

• Suzanne (1001231359408876228):identifying best practices to enhance what is already being done

• Kay (1001413939234886219):require all "mandatory" partners are actually co-located and involved.

• Edna (1001022154617629554):Malcolm Baldridge Criteria • William (1001215249897402488):provide minimum required expectations for taking job

orders and communicatioin back to employers • Robert (1001329748138535722):Will these questions be addressed through a posting later

on? • Deborah (1000723343405990603):Have the certification process align to the performance

measures and outcomes desired. • Christine (1001423039102485979):continuous focus on improving services to remain

current and of the highest calibre • Lori (1000723343405994707):Must not be seen as a "gotcha" • Martha (1000917050483081439):regional roundtables to share practices - not hear

speakers actually share ideas and models • Esther (1001411468658842804):more access to best practice info on a regular basis • M (1001423348073507943):If we are looking to dramatically increase customer traffic with

the inclusion of TANF • Dan (1000723343405970456):The State Board must engage the local Boards • Lynn (1001423079662181327):Remember rural areas in the mix. • Sheila (1001423030744830936):Involve customers in the development, implementation

and periodic re-evaluation of the effectiveness of ongoing programs • Diana (1001422755358635297):require local input • Lettie (1000723343405997499):how to get standards on systems that range from rural to

large population areas. LWIA are divers, will certification process take this into account. • Mike (1001324761102251877):More professional development for staff • Brent (1001423350699760542):Ensure that an open process is undertood to promote

contributions


• Susan Palys:We need standard training at the state level for consistency • Steven (1001329652150062084):How can we get employers more engaged with the

Workforce Development system • Sharon (1000723343405970665):also ongoing professional development for board

members with funding to support it • Janice (1000723343405973795):some areas may not have all of the required partners.,

which could present a problem. On the upside, the standards and certification process should also include professional development opportunities

• Deborah (1000723343405984525):commitment from partner leadership to support and participate in adopting one stop standards and certification

• Vincent (1001217344313227129):proper staff/calibrated staff for consistent answers • Laurie (1001423038184272857):Staff certifications are great but don't ensure a

customer centered approach. • Jeff (1001314040616683967):Focus on integrating LMI with Career Pathways and training

opoportunities. • Donna (1000723343405979387):Ensure services are integrated and staff are cross trained • Sookyung (1001423052830137991):investing in the IT of UI system • Patric (1001423042801636277):We have gone through the Certification process several

times. Criteria should include the essential services that should be available at each location whether a comprehensive center or an affiliate site.

• Angie (1001402444685096222):Alllowing true flexibility to be able to make changes and actually be continually improving.

• Karen (1000723343405974707):ask businesses what they want from the system • Howard (1001423162511748643):Labor Market Information should be kept current and

specific ro local areas. • Barbara (1001418334713057126):common definitions with Perkins, WIOA, ABLE, etc. • miraj (1001422965645016995):follow common sense fair laws in workforce system • Tom (1001423347241502277):Flexibilty of states to implement their own best-practice

based on the current structure. If we expend resources to restructure, they are resources lost for our clients

• Carlos A (1001222443446276297):unified client administration systems designed and provided by USDOL, not AJCs

• Terry (1001423253901284501):Need a national standard for the certification of "workforce Professionals"

• Christy (1000924538550254315):provisions for staff capacity to make this change. • Kay (1001413939234886219):secret shoppers • Joyce (1001423036942728712):Talk to the staff at current facilities and ask them

how...they are in the trenches • Charles (1001414762697911042):Integrated data system • Lynn (1001423079662181327):easier access to info. for new partners • Jill (1000919837355411389):States need to work with the local WIBs to set definitions and

guidance and see what will be possible/feasible, not just make random decrees. • Jane (1000723343405970507):common set of standards • Pat (1000723343406000751):Consider local input and mandate that all partners are

actually co-located and dedicating funding into the One-stop system. • Venus (1001423040244693436):Professional development to obtain certifications designed

by the DOL • Diana (1001422755358635297):require local input for certification and standards • M (1001423348073507943):we need to be able to understand appropriate staffing levels if

we are increase the customer numbers with the inclusion of TANF


• Larry (1000918362286532370):Increase training for local boards regarding WIOA policies • Tim (1000935030671439204):guidance on national standards for one stop certification • Stephen (1001228339774785048):Setup a process for certification/registration similiar to

ISO or Baldridge • Lisa (1001418844921573342):single point of reference (online) for all available WIOA

services • Donna (1000835852813547920):More real time data, LMI dataq, data sets are years old,

just don't work well in the situation we have been in for the past 7 years in this economic down turn

• Dave (1001423349984769553):measure collaboration eg co-enrollment • Ann (1000901243780341304) 2:Please try to keep guidance as simple and straight-forward

as possible!! • David (1000907671784985794):Align continuous improvement with both WP and WIA • Derek (1001131157366170346):Here in Michigan the biggest obstacle is training thee are

jobs available but many of the unemployed currently dont have the skills necessary to obtain these jobs and on the job training is not like it was in past years.

• Shannon (1001423051739285017):Standards for services to employers • Angie (1001402444685096222):Clarification on definitions. • Robyn (1001201761856401822):Clear guidance on customer satisfaction • Shelley (1000723343405973307):state board be a part of the decision making of IT tools

being offered in AJBs • Feliciano (1001423040157952410):what would be the Length of term for board members • M (1001423348073507943):LMI data and WAGE RECORD DATA ACCESS!!! • Christopher (1001423275821269640):ensure that their is a uniformed standard by all

states • Robert (1001329748138535722):Be sure continuos imrpovement is measurable • Daniel (1001423233424448991):Will AJC clients get to choose their own school or will they

be forced to attend community college • Jeanne (1001423245971970607):If mandating partners in a one-stop, provide tools to

support those partners and assist WIBs in promoting partnerships. • Amy (1001423061447829111):States need to work with the local WIBs to set definitions

and guidance and see what will be possible/feasible, not just make random decrees. • Jeffrey (1001024330813817726):Be sure to include Local WIBS in discussions • Angie (1001324835071207289):Accountability of all partners • Martha (1000917050483081439):how about some field trips for staff to see who does it

really well? a trainign process - mentors? • Janice (1000723343405973795):Integrated reporting system is needed • Seenu (1001330957337251864):Integreated system is good to track and report the

participants effciently. • Rebecca (1001423153860187428):Way to deal with non-compliant clients to alleviate poor

performance measures - make clients accountable for their participation • Richard (1001423032971864632):Have latest online training classes accessible to all

workforce professional • Suzanne (1001231359408876228):monitoring should be viewed as technical assistance

and training • Joseph (1001114631321676598):Issue guidance that will encourage and not stifle growth

and opportunity. In other words, we need to have freedom to operate in ways we see best. After all, we are ones on the front lines serving the clients. Creativity!

• Mary Lynn (1001121732478265809):currently services across the country vary greatly.....will WOIA result in some standards nationally for all AJCs?


• Lettie (1000723343405997499):make sure that people developing a certification process understand the system at the service level. what really happens at the one stops

• Walter (1000723343406001351):require all mandatory partners to be involved and contribute with the cost of the ones stop centers

• Joanna (1001423050480361875):Consistency in terminology to be used across all partners.

• Kirk (1001423341667848198):enough advance notice of certification standards to adequately prepare and respond

• Sharyn (1001206954288570535):easier for providers of training services to become approved faster

• Karla M. (1001306042764628903):Professional develoment and the ability to maintain the professional certifications required by DOL, once obtained.

• Jeff (1001314040616683967):Encourage multi-state LMI systems to reduce duplication and costs for development and maintenance.

• Mark (1001423050969386965):Implementation of federal One-Stop standards and a certification process should involve technology at the federal level so that it does not have to be designed separately in each state.

• Laurie (1001423038184272857):Not just what we do but HOW we do it. • M (1001423348073507943):require the States to publically report the data on their website • Janet (1000723343405980720):Common set of standards may work at one AJC and not at

another...we tried this! • Jodi (1000723343405981302):Enusre all required partners participate as mandated • David (1001423149863799423):Access to Federal Wage Data and Reports • Pamela (1000723343406005899):encouraging staff development for all partners, round

table to discuss strategies to get all partners engaged. • Donna (1001334647497825038):Where does the States Busines Plan fall in • Betty (1000723343405970198):staff reporting to the leadership at the AJC needs to be

clear so there is no confusion between program partners • Adam (1000723343405971414):We really need a meaningful dialog about what

"continuous improvment" means. It can't simply be higher results tomorrow than today. We serve different people at different times. Economic conditions overtime. 70% in a crappy economy is better than 75% in a great economy.

• Sandi (1001013157046299996):common set of standards should come from the collaborative communications between state and local boards. it should not be mandated by DOL

• rolando (1001208268587868418):Federal reccomendations for standards based on best practices

• Thelma (1001423341835878166):KEYS program training is only allowed 12 months for attainment of a 2 year degree. Will this go back to the original 24 months + to acquire an Associates?

• Christy (1000924538550254315):funding for improved computer systems to provide adequate services

• Donna (1000835852813547920):Things need to be driven from the local level, once mandated by the state

• Martin (1001423043789026800):We need to work with refuges that come into U.S. seeking help.

• Kelleigh (1000723343405978684):Assist in forming partnerships on a local level between education and labor

• Jane (1000723343405970507):common set of standards across the nation • Jeffery (1000935138941342280):let local WIB's set guidelines


• Robin (1001411343884136195):Federal direction on the standards with States being allowed to add additional but not change all standards

• Venus (1001423040244693436):Common set of standards across the nation so all Workforce Development professionals are on the same page

• Thom (1001423349739631132):Ensure that outcome measurers are compatible for both WIOA and TANF Programs

• Debra (1001423254186038715):Require all partners to participate in continous improvement

• Donna (1001409736807763213):Having partners invest in system • Juliet (1000723343405983138):continuous improvement is great and needed but there

needs to be levels of certification to allow areas to grow and expand (ie swiler, gold, platinum center) career centers through the process

• Suzanne (1001231359408876228):Make it easier for Vocational rehab to work with one stops with out competition over the Ticket to Work payouts

• Jo Ann (1001423331906229535):have job seekers do surveys of customer service • Barbara (1000723343405972962):Performance Transparency • Stephen (1001228339774785048):Currently some measures are not available to local

areas until the state issues their report ie: base wage file • Robyn (1001201761856401822):Common data requirements must be clear across

programs. • Martha (1000917050483081439):Hard to adopt common standards when the one stops

serve so many different groups - are different sizes - comprehensive vs specialized - diversty is good

• Marty (1000723343405975337):Common/shared "sytems" (IT Data systems) between programs, instead of each having their own and the others have no access to them...also coenrolled participants must fill out many, many forms (most are the same, but for different programs)

• Ben (1001423346361186915):identify metrics which can be used to evaluate success across multiple parters

• Patric (1001423042801636277):It should be consitent throughout the country. ETA should request it of the states.

• Dave (1001423349984769553):Lighten monitor's expectation that every detail is documented. Allow staff to train, not track

• Lily (1001305838567140980):Not defining continuous improvement as increased performance measures.

• Becky (1001423346727149896):Ensure there are resources to support local areas for improvement initiates

• Lisa (1001205242980922991):MOUs that tie all of this together • Richard (1001423032971864632):Share best practices that have worked from other states

and agencies • Christine (1000723343405969914):Build on MA current certification process we already

conduct for WIBs • Karen (1000723343405970497):What will be the minimum service requirements in order to

be certified as a One-Stop center? • Sharon (1000723343405970665):continuous improvement can't allows equate to an

increased percentage on a measure every year • M (1001423348073507943):What do we do with current contracts during the transition. • Suzanne (1001030668616448086):Difficult to get answers on what is a recognized or

approved credential. • Lori (1000723343405994707):Data driven process


• Jennifer (1001008062540609164):rural and metro are not better or worse...just different. transportation issues, staff availability, funding, etc. keep that in mind when creating metrics

• Steven (1001329652150062084):The ability to access our performance data in real time, rather than waiting a year to find out how we did

• Kathie (1000723343405972484):Realization that continuous improvement will never result in 100% of everybody receiving everything they need

• Mary Lynn (1001121732478265809):decisions made by state boards and local boards should be more availalbe and shared with the public - now difficult to find out what is being done by these boards

• William (1000723343405992371):use of a state dash board with basic performance metrics and allows comparison

• Cathy (1001423336140002083):Processes that will prevent duplication of services across agencies.

• Mark (1001423050969386965):I agree with Venus (1001423040244693436): Common set of standards across the nation so all Workforce Development professionals are on the same page.

• Carol (1000723343406005902):How to enforce the MOU • Barbara (1000723343405972962):Access to Real-Time Performance • Cynthia (1000910767349528819):Federal DOL/ETA job training grants should be requierd

to partner with AJC's. • Sheryl (1000723343405974585):Need One-Stop Partner MOU guidance and technical

assistance • Sandi (1001013157046299996):need to look at common standards for delivery of services

without buildings. more and more we will have virtual services • Jenny (1000723343406000524):Distinctly state minimum standards for One-Stop

certification. In our state, a one-stop wasn't to be certified if they they have the correct sign or use the correct font in promotional materials. The focus should be on standarized services.

• Adam (1000723343405971414):Continuous improvement needs to be more than looking at performance measures. It needs to look at process changes, efficiency improvements, offering additional types of services, etc.

• Yessel (1001423065893593867):more opportunities to continue education related to workforce, customer service, resources, etc. for all staff

• Holly (1001423339684657978):states should be encouraged to incl local areas in the discussion as to how certification and improvement process will be mandated and carreied out

• Christy (1000924538550254315):dont forget the small counties of America! • Marilyn (1001423163487044573):shared databases • Valaryee (1001101255597845048):Include universal access • Sue (1000723343405988137):MOUs for clear role definition • Martha (1000917050483081439):can there be penalties for WIBs that don't comply? • Justina (1001230442806719886):CA uses Malcom Baldrige principles as example of high

quality and performance - added value training for all partners in the system • Walter (1000723343406001351):let local boards set public policy about the center

operations • Marty (1000723343405975337):Not having both paper and digital trails....case managers

can't case manage, they become record keepers • Barbara (1000913152943836118):Agree, common set of standards nationwide. • Karla M. (1001306042764628903):Continuous communications both from the bottom up

and from the top down.


• Jeanette (1000723343405970711):One stop certification should be based on objective performance criteria, developed in each state

• Bridget (1000723343406001332):more training/resources on measuring return on investment. Effectiveness is more than meeting performance measures.

• Jane (1000723343405970507):reset performance measures across the nation • Donna (1000835852813547920):programs under the same "workforce umbrella" are in

different datqabases, never the 2 shall meet, should be more integratino of programs • Carlos A (1001222443446276297):one universal common intake system • Ann (1000901243780341304) 2:I agree with "Adam's" comments regarding not defining

"continuous improvement" as just higher numbers each year! He points out that 70% in a lousy economy is better than 75% in a hot economy, and he's right. Federal and State "guidance" around goal-setting seems to just focus on "more," without regard to local variables!

• Barbara (1001418334713057126):Use of community colleges and career centers as the OneStops...get these folks into institutions where people congregate already instead of additional brick and mortar. Business doesn't necessarily want to walk into a OneStop but business will come to a college or career center and that's where the majority of career fairs are held anyway plus there are student services and financial aid counselors to add value to and go beyond what the OneStop staff can do.

• Sandra (1000723343405987667) 2:Once the standards are in place they should be included in the MOU with the partners so it is clear what the expectations are for all partners

• Jazmin (1001422550549771360):California Awards for performance Excellence (CAPE)- certification

• Jason (1001217030241908355):For certification to work, WIBs must control their own destinies. Provide a general definition with a few key points and must have access to the proper data at state and federal levels for decision-making

• Pamela (1000723343406005899):Rewarding high performing One-Stops with additional funding to help serve the customers such as computers and other technology.

• Feliciano (1001423040157952410):Have input from the community • Mary Lynn (1001121732478265809):people living in rural areas and employers in rural

area need to be included • Thom (1001423349739631132):Ensure that credentials issued are widely recognized. • Lee (1000723343405971356):I like the idea of continuous improvement but would like to

see significant flexibility at the local level in establishing a continuous improvement plan. I am very wary of the potential for micromanaging at the state level.

• Barbara (1000723343405972962):More local control for WIBs • Russell (1001214333855388482):design/modify performance measures which

capture/influence the CQI process/objectives • Lynn (1001423079662181327):Rural areas often left out - forced to go far to the one-

stops. Need remote sites in the mix. • Sharon (1000723343405970665):opportunities to provide services electronically and

through distance technologies • Martha (1000917050483081439):what's enforcement? there are WIBs here that are still

PICs running their old one stops? • Christine (1001423022522079679):There needs to be a base to build off of for that

continuous improvement - should this be federal base or state? • Robin (1001411343884136195):Training needs to be available for all participants

(professionals) in the workforce service generation • Lisa (1000723343405974835):Recognize that a lot of the innovation that wound up in

WIOA came from things the states have implemented themselves and that numerous


regulations on top of what actually is in WIOA is not helpful. States want flexibility and autonomy.

• Christopher (1001423275821269640):a national workforce professional certification for AJCC staff as part of One Stop certification

• Vincent (1001423164415476216):Will there be a granting process to pay for the continious imporvements requirements indentified by the workforce boards?

• Julie (1000723343406010595):Combine national, state and local standards - defined at each level

• Sandi (1001013157046299996):continuous improvement should be measured against yourself not against others

• Kelleigh (1000723343405978684):Has to be measurable, number of jobs filled, etc. or ROI of service

• Michael (1001423056023082024):Can we hire secret shoppers to ensure quality and equity of services offered at one stops statewide?

• rolando (1001208268587868418):Common data systems for all the mandatory partners • Mary Lynn (1001121732478265809):can credentials be transferrable or honored from state

to state • Pam (1000723343405986476):Small rural areas OS Centers may differ somewhat from

larger,metro areas • Jill (1000919837355411389):Want flexibility in "definitions" or at least to be participants in

definitions that we are allowed to have flexibility one. Communication between USDOL and state and local partners will be key to smooth transitions.

• Robert (1001329748138535722):Provide a set of measurable standards by which continuous imporovement can be universally measured, tracked and best practices shared...[perhaps like a report card

• Dan (1000723343405970456):Real negotiation of performance standards • Shelley (1000723343405973307):local wibs need guidance on their scope - • Jeanette (1000723343405970711):We need better performance data relative to

employment (in CA) • Sharon (1001423351410193198):Attainable standards and goals for the rural areas • Jeanne (1001423245971970607):Create transparent and easier to understand federal

targets for performance. Given our state's excellent performance, targets should not be absurd (100% isn't unheard of) but rather, expect continuous improvement but in a reasonable way.

• isidore (1001422827958254489):cqi is a specific methodology for determining what needs to be changed, implementing change and evaluating it - people need traininng specific to this methodology; it also incoroporates a bottom to top knowledge based system which has implications for the management structure and informaton flow - very important to address org culture issues re CYA, fear, "messengers" etc.. Need to move awary from catch phrase and recognize it's a comprehensive methodogy with system change outcomes

• Donna (1000835852813547920):national certification standards for staff • Donna (1001423251093461375):ways to incorporate employers needs into local/regional

training, and a mechanisms for them to interact constructively over time with WIBS • Mary Lynn (1001121732478265809):will financial literacy be included in WIOA as a service

provision at AJCs • Bridget (1000723343406001332):Make sure that the certification is based on RESEARCH

and what is really required, not just what a few people think would be nice • Christy (1000924538550254315):tailor the outcome expectations to meet the realities of

small town/counties potentials • Doug (1001423148916398286):focus CSIs on job placements


• Richard (1001423032971864632):have a consistent training platform for workforce professionals nationally

• Lisa (1001418844921573342):involvement from the community -- those who will actually be USING the services, not being built in a vacuum by orgs/businesses who "think they know" what the population needs.

• Terri (1000723343405993953):Demonstrated accountability for integrating/serving persons with disabilities

• Suzanne (1001231359408876228):Greater flexibility given to the states in how money is spent....this is very needed in more rural states like Iowa...especially with our older worker and individuals with disabilities

• Joseph (1001114631321676598):Recognize that the centers are not to be operated on a one-size fits all manner. We are all diffierent. Must ensure we do not force everyone to operate in same manner with little or no variance. (wiggle room).

• Carrie (1000723343405991814):fund IT upgrades, require automation and consolidate forms, and hire and train and re-train to retain knowledgeable staff

• Diana (1001422755358635297):we agree with Dan • ETA Region 2 (1000723343405997205):we need to specifically define infrastructure: • Grace (1000723343406000210):After State Boards explain continuous improvement, give

local areas flexibility on what is "continuous improvement" for their local areas. What works in one may or may not work in another.

• Jill (1000919837355411389):DATA Management systems and ensuring that the correct definitions are included in any new systems so that we are compling from the get go.

• Betty (1000723343405970198):Develop self assessment tools for use at AJC to continuously improvement the running of the centers

• Julie (1000723343406010595):We second real performance standard negotiations, not imposition of standards regardless of local, current conditions

• Susan Palys:CEOs have in some WIBS controlled the system instead of relying on board actions. if grandfathering of WIBs continues unexamined this underlying conflict will be carried forward.

• Janice (1000723343405973795):Is there a way we can see the questions prior to the webinars? it might be helpful to assist commenters with responding in more meaningful ways. :)

• Juliet (1000723343405983138):ways for partners such as voc rehab and dept for blind to help in resource room

• William (1001215249897402488):require centers to have a clearly defined overview o fof LMI for their areas. Key industry sectors, demand occupations related to thjose sectors, related wage data and skills and certifications related to those needed ocupations

• David (1000723343406010805):Will DOL be providing Regional training for WOIA? • Carol (1001423163666007051):consistency throughout all areas • Barbara (1001418334713057126):Cross training of staff through professional development

is necessary! • Robin (1000924847542361518):Integration of partner data..access for all • ETA Region 2 (1000723343405997205):We need to partner with states to define

infrastructure • David (1001423149863799423):Education and training on al the WIOA programs • SUE (1000723343405970432):See a lot of folks wanting better definition on performance

measures and guidance. Would like to know what innovation you will bring in use of these performance measures.

• Martha (1000917050483081439):agree with susan palys • E'lois (1001104655735653449):I think the standards across the board for the mandatory


partners should be more emphasis on assessment, career paths rather than just numbers for employment that may only last a few weeks or months rather than longer.

• Pamela (1000723343406005899):Realistic goals for small/rural areas • Amy (1001334549080434680):regional training for staff - WIOA • Shannon (1001423051739285017):There should be thresholds or baseline that you have to

improve against. you have to have data to measure your improvement, what would that be and would it be standard across regions

• ETA Region 2 (1000723343405997205):individual records • Jan (1001423249008664388) 2:What role will the regional DOL play in this? • Jeffrey (1001423135330296309):simplify employment standards, placements, wages,

retention, number of people trained • miraj (1001422965645016995):explain the process of obtaining a high quality job fairly,

clearly, withouth too many distractions. • Windie (1000723343405987758):In some ways, continuous improvement has been viewed

as simply increasing the current performance measures each year. Measures of success and improvement of the system need to be broader than just the core measures.

• vicki (1001208335604205457):All partners should be held to the same standards.


Open Chat 4: What opportunities and challenges should DOL consider in drafting regulations and guidance to ensure the active involvement/participation from these and other required partners?

• Barbara (1000723343405972962):Common data systems • ETA Region 2 (1000723343405997205):colocation of wp means complete colocation • Kimberly (1001230740893040300):is TANF required to be co-located or just program

partner? • SUE (1000723343405970432):Leverage WDQI • Lynn (1001423079662181327):Remote sites for pieces of the partners required. • Barbara (1001423034002563491):make them be co-located. • Sandi (1001013157046299996):Look at what happened in FL and TX and follow their lead • Kathie (1000723343405972484):Common data system • Tippy (1001423063268237956):MOAs need to include reciprocity of information so

colocated agencies can effectively share information easily and legally • Janet (1000723343405980720):Make sure that they can hold the partners accountable for

what they are required to do. • Lisa (1001205242980922991):Does TANF need to be on-site or just a wonderful

community oaertner? • Mary Lynn (1001121732478265809):Partners need to meet and not just show up but be

invested in the delivery • Michael (1001409921333113429):opportunity is to ensure local supervision and

management of staff; common measures and evaluation. • Sharon (1000723343405970665):co-location of TANF • Jack (1000723343405991752):co-location for TANF should be required as well • Sonita (1001423347881166302):performance alignment, integrated data systems • Greg (1000723343406007588):What parteners must be colocated in a One-Stop. The law

gives no definition. • Pam (1000723343405986476):What about the states where Employment Service Offices

are all going to call centers? • Sookyung (1001423052830137991):How will USDOL ensure that in the forthcoming

regulatory changes jobseekers and employers in rural areas traditionally served by the W-P Act grantee (i.e., state government employees) will continue to provide labor exchange services?

• Diana (1001422755358635297):require integrated MIS • Suzanne (1001231359408876228):shared employment data • Sacha (1000723343405976367):data sharing • Christine (1001423022522079679):There needs to be mandate for this to happen in other

partners legislative mandates. • Terry (1001423253901284501):California has experienced difficulty integrating the two

different cultures of WIA & W/P staffs within a single One-Stop. • Robin (1000924847542361518):Common data system! • Shelley (1000723343405973307):physical co=location • ETA Region 2 (1000723343405997205):No stand alone es offices • Mary (1001112931455344537):TANF staff trained in sector employment strategies • Pam (1000723343406001674):Shared data systems • Jessica (1001423349238757011):common data system, data sharing • Morgan (1001422769030197200):Who's responsible for implementation - TANF or One

Stops? • Christy (1000924538550254315):dislocated workers should not be treated the same as


welfare recipients as they will not participate. • Donna (1000723343405979387):Very concerned about serving groups of participants who

do or do not want to work. People who visit the CC are looking for jobs. Those going to DHS are looking for checks. Few want to work

• Karen (1000911440497262319):Adjust/align performance measures • Madera Workforce (1001127262431610107):Can you please provide the citation from

WIOA that indicates TANF is a required partner in the one-stop? • Claudia (1001131864979164189):Common Data • Lisa (1001205242980922991):Does TANF need to be on the WIB board? • Kathie (1000723343405972484):require colocation and require actual cost sharing • June (1000723343406006175):A TANF recipient and a dislocated worker have very

different needs • Patricia (1000723343405970929):So much of what we do is technology based. The

requirement that Employment Services and WIOA are co-located is very inefficient in large areas.

• Marsha (1000908336648900428) 2:look at what Texas has already done regarding TANF • Jim (1001423142081596435):DOL should require co-enrollment for Wagner-Peyser and W • Jim (1001423142081596435):I • Janeen (1001423050687518521):Clarification as to what constitutes co-location • Jeanne (1001423245971970607):States should be required to colocate their TANF in the

one stop. • David (1000723343405975107):Look to states like Colorado who have already done this • Michelle (1001423336300358704):data sharing • Kathy (1000723343405994718):access to partner data even if "read only" • Michael (1000723343405980456):Take money off the top to give to the one-stops to assist

in costs in serving clients • Marilyn (1001423163487044573):common data system , sharing • miraj (1001422965645016995):proper fair data labor exchange match system • Jazmin (1001422550549771360):leverage funds and data sharing. • Maureen (1001314867906756376):all partners needs to share their required outcomes so

that all needs can be met through collaboration • Shelley (1000723343405973307):part of instructure costs for 'core' customer • Martha (1000917050483081439):YES! but don;t get bogged down - ight need to have

incremental engagement, could totally see this breaking down implementation • Beth (1001325556531877978):coordination with TANF WIA services to be an allowable

service within TANF program compliance requirements • David (1000723343406010805):In many states they are already co-located in the One Stop

Centers. There needs to be some additional particpant requirements as well • Donna (1001104640660900803):medical deferrals should not impact local performance • Janice (1000723343405973795):co-location could be difficult in some areas. I definately

agree that Employment • ETA Region 2 (1000723343405997205):all wp services are to be provided in the one

stop...not through the one stop • Paul (1001423148343911174):provide the option of propviding workforce services through

a TANF office as a way of meeting the requirement, if TANF moving to the One Stop is not viable

• Korrie (1001324673047577338):we already have TANF integrated in our system. • Jill (1000919837355411389):Challenges: bureaucracy....we need to break down the silos

and red tape so that we can work jointly to move customers forward • Carrie (1000723343405991814):one form for all programs


• Dan (1000723343405970456):The TANF and WP agencies should include One Stop role in their palns as well as the WIOA plan

• Pam (1000723343405986476):Concept is great, implementation is more difficult • Cathy (1001423336140002083):Shared staff • Brent (1001423350699760542):Use of sanctions or incentives for participation • Christine (1001423022522079679):We do have colocation and it works! • Robyn (1001201761856401822):why is TANF the only new co-location requirement? • Jodi (1000723343405981302):concern of new partners co-location - TANF - will states

enforce? • Gloria (1000924356934471343):Training partners on the importance of integration • Cynthia (1001029170914368556):WIOA has mandated partners however the mandated

partners department law/acts do not require them to be our mandated partner. • John (1001423344119669612):data sharing to ensure the partner's systems "talk" to each

other • Norman (1001131250441409256):Funding may be an issue with TANF to be co-located. • Jackie (1000723343405993923):Great. Employment Services is one of the most

important services we provide. TANF should become a vital part of the system. • William (1000723343405992371):concern that the One Stop is not perceived by employers

as only the Welfrare office • Catherine (1001423048096833352):Policies that govern how TANF funds may be utilized • Pat (1000723343406000751):Concern that these target populations are not the same. • Deborah (1001125946480216817):Data Sharing • Loretta (1000723343405971163) 2:Funding for sahred data systems separate from formula

allocations would be required to make this a reality. • Sonja (1001423265721289231) 2:Requiring TANF Staff to located at the onestop • Lynn (1001423079662181327):With online capabilites, physical location is different now. • Joanna (1001423050480361875):Common definitions and consistency between

regulations, definitions of who is eligible. • Donna (1000835852813547920):I agree, integrated MIS • Gerry (1000901958599885873):share data by all involved • Sharon (1000723343405983633):require co-enrollment for WP and WIOA • Donna (1001334647497825038):States will need to break down their own walls firstt before

co-locations can be addressed. • Lisa (1000723343405974962):Make it clear as to what they mean by "active involvement"

It should not just be paying into the system, but to actually have a presence at the sites. • Suzanne (1001030668616448086):Difficulties involved in 3rd party ownership. We are

running into problems when state or wdcs don't own the buildings; when something happens everyone spends a lot of time trying to figure out how to relocate; where to go; what to do.

• Donna (1000723343405979387):Data systems are going to be an issue with TANF in the career centers in Tennessee

• Tippy (1001423063268237956):shared data systems are critical for case managements • Marian (1001423349532017415):coordination with all Tribal TANF • David (1001411948825050017):If there are "turf" issues of not wanting to play, there should

be a monetary penalty if co-location does not occur • Jim (1001423142081596435):DOL should require co-cnrollment of W-P and WIOA • Sue (1000723343405988137):Common/shared data systems; • Vincent (1001423164415476216):Require Dept. of Ed programs to Co-locate in the

one-stops rather than being seperate in the same locations. • Mary Lynn (1001121732478265809):a unified single employment plan that serves all


program requirements of all mandated partners • Winona (1001308541761071793):common (mutual) data connections • Karen (1000907740183547265):The sharing of information among agencies must be

facilitated. The inability to access information such as Wage Record makes some programs "second class"

• Diana (1001422755358635297):clarify co-location can be virtual • Venus (1001423040244693436):The rules for training needs to be changed for TANF

which allows customers to participate in training more than once in a lifetime • Lori (1000723343405994707):Iowa has had TANF as a one-stop partner for several years.

Data systems, acknowledgement that TANF has different confidentiality standards than other programs.

• Jennifer (1001332239561707846):Co-location should include integrated service delivery and integrated systems

• William (1001215249897402488):What does required partner mean - scope of presence, services required from othetr partner (specifically TANF) and what is required for cost sharing

• Otto (1000907746463381450):colocation is critical. They must have common goals. • Valaryee (1001101255597845048):Mandate with no flexibility (or way to get out) • David (1000723343405992761):Ensuring co-located partners pay their "fair share costs"

using standard practices. • Marty (1000723343405975337):common data/tracking systems; funding of programs (can

they actually pay "extra" rent cost); how will this impact rural locations (where those services may now be offered in a differnt town, not just down the street)

• Robert (1001329748138535722):WIOA and TANF should share same data system and have common performance and measures

• Shelley (1000723343405973307):data privacy issues between agencies • Michael (1000723343405980456):More, if not all, TANF programs should be co-located

within the one-stop system • Michael (1001423056023082024):a best practice model of a delivery system structure that

most effectively and efficiently drives results would be helpful. In other words, what government structure would lead to stronger results?

• Greg (1000723343406007588):If an employment office provides all career services and has access to partner programs---is it a one-stop center. Can it be named as such, even if no WIOA Adult/DW staff colocation?

• Jill (1000723343405984537):data sharing mechanism • Karen (1000911440497262319):Texas has had integration and co-location for years and it

works • Donna (1000723343405979387):Eligibility criteria will be very different for employment

services and TANF • Dave (1001423349984769553):HHS must issue regulations if they want States to integrate

TANF with One-Stop • ETA Region 2 (1000723343405997205):Governors are worried about a run on their

budgets. We need to involve TANF early on • Shelley (1000723343405973307):eligibilty requirements • Derrick (1001423342735172705):Specific guidance on sharing of confidential data • Christine (1001423039102485979):integrated data systems to expedite services for job

seeker • Lisa (1000922701322763388):As much as possible, use an integrated resource team

model to be sure services are non-duplicative • Jennifer (1001008062540609164):consider that already co-located partners 'own' the

facility.... provide guidance on how WIBs can move the one stop when they have limited


funding in order to have all new co-located partners take ownership of the building/system • Mariana (1001423066161476763):data sharing. System all can use. • Esther (1000723343405993020):Get rid of the requirements that Wagner - Peyser be

implemented by state merit staff. • Lettie (1000723343405997499):Please do not put all the responsiblity on WIOA service

providers to get this cooperation. There is no "pressure:" on mandated partners through WIA to be colocated, it seems it is only required of the WIA/WIOA funded programs.

• Lisa (1001205242980922991):I think if you are already working with social services you should be able to document that relationship and it be suffiencient with limited square footage in our One-Stop!

• Julie (1000723343406010595):Be clear that TANF participation is for employment services, not general welfare

• Stephanie (1000723343405971137):Look to states that have already required co-location of both ES and TANF.

• Patty (1001023654341610478):In rural areas in Maine this may create a physical problem - if it can be done in more than one facility that would work nicely

• Christopher (1001423275821269640):If the state can not enforce the co-location of WP program , redirect WP funding back to the local areas, this is a problem in ca

• Kay (1001413939234886219):Have actual consequences (take away funding) if mandatory partners don't participate as required, provide training, professional development on how to co-locate, and integrate services

• Christine (1001423022522079679):Common data systems are a must - is there support for this (the development of)?

• Charlotte (1001423167471971176):look to states that have already included ES and TANF and learn from them- FL for example

• Christy (1000924538550254315):what didnt work for co-location requirements for WIA may not have changed and challenges are the same as before.

• Jack (1000723343405991752):colocation in AJCs of TANF, OOD and Adult ed should all be required

• Sandi (1001013157046299996):TANF funds should come to the lcoal boards and there should be integrated casemanagement of TANF and WIA customers

• Joanna (1001423050480361875):The realities of logistics and specifically leases and the abilities to make changes under the required taimeframes of the act.

• Esther (1001411468658842804):This could be a huge paradigm shift for many career TANF customers, where are they at in looking for employment , how will they fit into a workforce system with individuals who are actively seeking employment

• Marilyn (1001423163487044573):challenges - overlapping of services • Pat (1001019360232144026):Rent costs tht are unreasonable • Dan (1000723343405970456):TANF has unique performance measures that aren't shared

by One Stop Partners • Jazmin (1001422550549771360):can co-locatin be virtual ? • Marcy (1000900842664503775):co-location • M (1001423348073507943):We are a co-located State and the biggest issue is on the

ground management. Who is in charge at the actual one stop center? Also, when the ES staff is merit staff it reduces the ability of the one stop to be flexible and have hours after 4 PM or on weekends. Ultimately we have a bifurcated system in most local areas -- where although they are co-located the WP staff are there to enroll people in UI and that is about it

• Betty (1000723343405970198):Review past efforts used in WIA, many of the states had already tried to integrate the programs mentioned. There are many lessons learned and best practices out in the local communities.


• Lynn (1001423079662181327):Add more one-stops - mini stops. • miraj (1001422965645016995):plain language • Edna (1001022154617629554):Having an integrated service delivery model with aligned

outcomes from DOL and DHHS. • Karen (1000723343405974707):iMOU contributions need to be specfically stated to these

partners. Previous attempts especially with Wagner Peyeser wer difficult • Shelley (1000723343405973307):serving veterans - be clear on TANF side • Jessica (1001422756802227020):important to define 'co-location' and give a progressive

timeline for implementation • Jenny (1000723343406000524):Guidance from USDOL should strongly show the buy-in

and partnership from HHS. It's not going to happen at the State level if it's not happening at the Federal level. As a matter of fact, HHS should issue guidance about WIOA and require them to work with us.

• Paul (1001423349401081922):I have heard of some states who are already doing this type of partnership (some with better results than others). Could there be a 'clearinghouse' of sorts for the sharing of best practices / lessons learned from those who have already gone down the path?

• Sandy (1000723343405978554):Accountability, shared data systems • Pam (1000723343405986476):Provide incentives - monetary and otherwise - where

coordination is working well. • Jim (1001423142081596435):The local Workcforce Board should be required to review the

local WAgner=Peyser budget and use of resources. • Bridget (1000723343406001332):work rules, qualifications, etc may be different for each

group. And, the expectations of the programs are very different (input vs output). So, there will need to be a better understanding of how each partner contributes to the overall system as not to confuse the customer.

• Christine (1000723343405969914):DOL should consider grandfathering in of current waivers to allow for current co-located delivery of WP services as is allowed in Massachusetts.

• Jeffery (1000935138941342280):Need to have buy in at State level partners to get local partners to engage. No mandate now so hard to get people to participate. Also need more staff at local level.

• Kelleigh (1000723343405978684):Opportunity is available to leverage resources and breadth of service and to require common performance goals. Challenge is in day to day functional supervision and different employment practices for each partner

• Sandra (1000723343405987667) 2:Since the inception of the one-stop in our area we have had TANF as a partner; co-loation is provides the opportunity for the applicants to get immediately connected to employment resources. For areas that currently do not have this in place they will need to dedicate signfiicant resources to make it a reality. I

• Deborah (1000723343405984525):flexibility of state agency to adapt to local goverance • dee (1000723343406003979):All partners need one access point in a shared data base to

stream line the services and make them timely. • Stephen (1001228339774785048):does the requirements for comprehensive one stop and

satellite one stop change • Carlos A (1001222443446276297):use of human resources without regard to funding

streams to ensure delivery of services • Joanna (1001423050480361875):Co-enrollment guidance. • Thelma (1001423341835878166):Expanding TANF core activities requirements and

revising outcome expectations. • Donna (1000723343405979387):Will common measures be shared with TANF as well?


• Robert (1001423338202689841):TANF is now a required partner but is TANF required to be co-located with One-Stops?

• Maureen (1001314867906756376):determine how the different titles of WIOA can work together to attain all outcomes and provide best services to common clients

• Lisa (1000922701322763388):A system that allows for EASY co-enrollment • Sharon (1000723343405970665):Common job performance standards for staff in the

centers - staff held to same expectations across partner agencies • Valaryee (1001101255597845048):Some agencies are in long term leases, this is a

challenge • Loretta (1000723343405971163) 2:Regulatory guidance on characteristics that can be

shared and how; HIPPA/Free and REduced Lunch, etc are always a concern. • Diana (1001422755358635297):only work-ready TANF should be a part of our

performance • kevin (1000723343406004296):TANF funding must be applied to the system • David (1000723343405992761):Fully integrating TANF into the workflow of the Workforce

processes... • Phil (1000930151853424453):Specific guidance on shared costs must be provided. • Donald (1000723343405994054):This is already in place in Florida in terms of Employment

and Training programs under the TANF arm. • Steven (1001423247440649144):Inclusion of the SNAPr program. • Donna (1000835852813547920):partner programs all need to be in one database and

should be integrated with all programs, should not be so siloed • Richard (1001423032971864632):sharing of data, reporting and performance measures • Lori (1000723343405994707):Specific and clear guidance on fiscal issues - cost sharing

can be problematic as Iowa has learned over the years. • Justina (1001230442806719886):Shared reporting standards and definitions, staffing at

AJC, co-enrollment and co-case management guidelines • Julie (1000723343406010595):Shared branding • Pat (1001019360232144026):partners paying infrastructure cost at their own locations • Steven (1001329652150062084):Youth performance measures should be more realistic

and attainable. Currently, many of the areas that are meeting their measures do so by only enrolling youth that will meet that performance (aka "creaming").

• Carrie (1001402354014035936):In a one stop -- how will it work with entitlement programs and non entitlement programs and will performance be adjusted accordingly.

• Jeff (1001314040616683967):Either set minimums for contributions to infrastructure costs, require co-location or hold state boards accountable for establishing clear and defendable standards.

• Janice (1000723343405973795):Physical Co-location may be difficult in some areas. They both should be required partners.

• Otto (1000907746463381450):the employment aspects of TANF should be integrated with the workforce system.

• Kimberly (1001230740893040300):we are co-located with Employment Services but space limitations would not allow for TANF to co-locate, they are near our one stop as are other DES programs so we refer clients to that building

• Paul (1001423148343911174):Require TANF recipients to register with the workforce system, similar to requirement that claimants register

• Pat (1000723343406000751):Important to define what constitues co-location • Valaryee (1001101255597845048):Tie collocation to performance • Jim (1001423142081596435):Job Order shold be accessible to all partners, not just W-P

staff.


• Korrie (1001324673047577338):can you define which TANF services/partners need to be available in the AJC?

• Mark (1001423240156463324):Common federal accounts for shared services (one payment)

• Laurie (1001423038184272857):Don't hold locasl acocuntable unless states are also accountable.. State staff take direction from their bosses at the state level which sometime scontradicts local direction.

• Nina (1000723343405971073):Allow more then three states to W-P demonstration states which allows full integration of workforce programs

• Carlos A (1001222443446276297):transparency • Jason (1001217030241908355):Be careful with colocation of different populations in the

same physical structure. For instance, the stigma attached to TANF often impedes dislocated professional workers for seeking services. We want to bring more people into the system not drive them away.

• Lisa (1000723343405974835):The Department of Labor should recognize the extensive use of technology in the delivery of partner services and should fall in line with their own efforts to move beyond bricks and mortar as a mechanism to deliver services. We would recommend that you don't regulate beyond the legislative intent.

• Karen (1000723343405974707):common performance outcomes • Robert (1001329748138535722):Allow co-location to be in sprirt rather than pyhsically • Jimmy (1001423242349479771):Mandated training for partners covering overall guidance

and governance • Jackie (1000723343405993923):Merit stafffing is a road block. • Joan (1000723343405982774):Access to employment information from TANF data for all

partners • Tom (1001423347241502277):View them as equal partners and not sub-contractors - each

partner brings a separate set of strengths and clients that can, but don't always, overlap. Allowing for unique service to be offered without fitting everyone into a similar "mold" will provide the best service for clients while offering the most convenience

• mimi (1001406553782592264):Allow the use of leveraged technology to "co-locate", meaning possible live stream or vitural chat from different offices.

• Cynthia (1001029170914368556):what makes the mandated partners participate if their own act does not require partcipation

• Joanna (1001423050480361875):Talk with HHS while drafting regulations. • Christy (1000924538550254315):outcomes will always vary for TANF to laid off workers • Lee (1000723343405971356):HHS and Labor should work closely with labor in providing

substantial but flexible guidance on how a portion of TANF and Voc Rehab funding should be used to contribute to the One-Stop system.

• Shalonda (1001312746904373294):Does this mean TANF will be required to co-locate in the AJC?

• Carolynnette (1001413541493404408):identifying what consititutes collocation and the roles of all partners in terms of collobration

• Debbi (1000723343405998116):TANF needs performance measures • Howard (1001423162511748643):Adjustment (lowering) of performance metrics based on

servicing harder-to-serve populations • Joe (1001423345929780118):How would states separate out state/fed TANF dollars vs

WIOA dollars for TANF reporting? • Juanita (1001212336870482445):Employment Service staff cut by 2/3. We need more

people but State does not have funds to pay them • Beth (1000723343405973946):challenge: data sharing across partnerships, particularly


with TANF • David (1000723343406010805):Everyone having a common data base and common

performance measurements is key to the success of integration of programs • Donna (1001409736807763213):More definition in how funds will be shared in operating

the one-stop • Mary Lynn (1001121732478265809):provide clear guidance and ruling on sharing of

information among mandated partners through MOUs so one partner is not willing to share with others with additional written releases. The job seeker should not have to sign release of information for safe data among mandated partners.

• Lisa (1001205242980922991):They have different timelines and traffic flow that our site would not be able to accommodate on some days now that Job Corps and everyone else is here lately

• David (1000723343405992761):Common measures. • Claudia (1001131864979164189):services are mainstreamed instead of fragmented.

Less barriers for customers and easier access to services that will prepare them to be contributors to the economy.

• Jennifer (1001008062540609164):will co-located also mean cross training with each others job responsibilities?

• SUE (1000723343405970432):Co-location via data (whether federated or otherwise) as well as use of common data is a step in the right direction. Ultimately co-location needs to have a specific objective - meaning what you want to achieve via the co-location - I would think it is efficacy and efficiency - both of which have KPIs but may not being used now

• Rachel (1001308755284512357):overlapping of services. Federal work participation rate has to be measurable

• ETA Region 2 (1000723343405997205):employers may not appreciate the one stop with TANF in it. There may be a tendencey to see it as a welfare office

• Joseph (1001114631321676598):blending of office cultures. Ensure everyone is welcome and encouraged to participate.

• Norm-Anne (1000723343406000655):Will funding be provided to co-locate? Also, many refugee employment programs are co-located with refugee resettlement agencies and are in essence a one stop shop for refugees. Will the refugee employment programs be required to co-locate with one stops?

• Morgan (1001422769030197200):How will the funding work? • Jake (1001423046545349172):enforcement of co-location. what if TANF doesn't want to

be there or participate in cost-sharing? • Lisa (1000922701322763388):Coordination of business services representatives to ensure

the AJC is one voice, no matter which partner is providing the outreach. • Carlos A (1001222443446276297):colocation shall be physical • Lynn (1001423079662181327):Connect virtually. • Jessica (1001422756802227020):agree with incentives. ability to integrate services but

also have flexibility to have separate services available depending on local area culture • Thom (1001423349739631132):We (TANF Empl Svcs) have been colocated for 15 years.

The regulations between the two (2) programs should be compatible/complementary so that we're both working in the same direction. Priority sequence for TANF customers?? For TANF customers, participation Hours should be based on the federal Work Participation Rate (WPR) requirements so that there isn't conflict on the number of hours each case manager is directing the customer to study, train or work.

• Brent (1001423350699760542):Use of sanctions and/or incentives for participating • Laura (1000723343406009856):TANF needs to view employers as customers and

partners.


• Pamela (1000723343406005899):One reporting system • Dan (1000723343405970456):State control of WP makes local agreements difficult • Jodi (1000723343405981302):echo Jackie regarding merit staff • John (1001027958624577182):Clearly dilineate co-location, resource sharing, cost sharing

integrated data tracking requirements between Employment Service and WIOA Career Services. One is state run, one is LWIA run; it doesn't work if the LWIA "requires" state run ES to implement this. Same for TANF and VR.

• Don (1001102734468763528):In Florida this has already been done. It works but you have to give plenty of time for adaptation of the process. Florida goes beyond colocation, if we are to maximize the services to TANF customers I suggest integration at the fullest. You may wish to write rules which also reward the systems based on level of coordination with co-location being the first rung and full integration as the highest rung. Florida is a good model - it works here.

• Marty (1000723343405975337):common goals and/or performance measures to encourage co-enrollement (which will discourage a sense of competition when it comes to placements)

• Karen (1001423346720631060):All Tribal TANF's located in rural areas should have a building space within the Tribal office to meet the needs of clients in rural areas. Transportation and access is a HUGE barrier.

• Tippy (1001423063268237956):communication and collaboration between agencies that "share" clients - willingness among colocated agencies to help each other reach their specific goals/barriers with their shared clients

• Mary Lynn (1001121732478265809):job seekers should only have one employment plan • Jeanne (1001423245971970607):It is sometimes difficult to serve all the kinds of

employers necessary to ensure jobs for a wide variety of skills. Allow funding to be used to enhance a one stop environment, support business services teams, and require TANF services to be provided by WIBs or other non-government organizations.

• Barbara (1000723343405972962):Real-Time access to performanc data • Sandi (1001013157046299996):TANF fules and requirements need to be streamlined and

reduced so they do not require so much data entry and having way too many items to remember for each case

• Wade (1001333844095191968):Should be consequences for required partners not contributing

• Sharon (1000723343405970665):WIOA performance measures should be drafted and measured with a broad perspective - recognizing the willingness and readiness of customers to go to work

• Daniel (1001423040217690633):bring TANF cost definitions in line with WIOA definitions • Jill (1000919837355411389):Need to break down some of the funding stream "barriers" so

that it allows all system users access. Strict definitions limit who we can serve. Flexibility in the new system will be key

• Christy (1000924538550254315):businesses respond differently to welfare to work programs than they do for dislocated workers.

• Dennis (1000723343405973541):opportunities to be in a business related environment....challenges for equitable cost sharing of occupancy

• Segun (1001423068103216848):Segun clear regulations • Carolynnette (1001413541493404408):addressing MOU's • David (1001423149863799423):Establish a working relationship with TANF approval

agencies. We currently have a TANF component in our centers but we do not decide who is eligible / suitable.

• Catherine (1001423048096833352):Modifying data reporting requirements, work


participation requirements, definition of activities, and overlapping services • Kathie (1000723343405972484):Lowering of performance measures if TANF customers

who are not job ready are going to be included in those common measures • Robin (1000924847542361518):Break down barriers between partners and share

information to form a streamlined access to services (i.e. rapid refferal system) • Walter (1000723343406001351):use of sanctions for those partners that doesnt comply

with the requirement • Jon (1001411867617464993):There should be reasonable benchmarks for the TANF

popuations that don't interfere with the targets Workforce Centers are obligated to for their more "hireable" populations

• Jessica (1001422756802227020):common performance measures between TANF/one-stop operations

• E'lois (1001104655735653449):Challenges could be a competition of sorts of the other mandatory agencies to become the AJC.

• Howard (1001423162511748643):Common data systems and data collection requirements. • Carlos A (1001222443446276297):One common intake system • Isaac (1001326047073059336):TANF is a required partner in what sense? • miraj (1001422965645016995):safety safety safety • Jenny (1000723343406000524):Merit staffing should be preserved. Thank you W-P! • William (1000723343405992371):greater inclusion of non-profits serving the hard to serve • Justina (1001230442806719886):Align training and employment requirements and funding • Esther (1001411468658842804):Maybe there needs to be a tier of employment readiness

services provided to TANF participants before they can enter workforce programs. • Robert (1001329748138535722):Funding should also be unified • David (1000907671784985794):Require full time colocation of partner staff • Kelleigh (1000723343405978684):Hopefully, co-location can also occur virtually or in other

ways than a physical center. States have the ability to inlcude this innovation/creativity • Carol (1001423340598996052):Partners should be mandated by the Fed. • Barbara (1000723343405972962):Common client tracking system • Robin (1001411343884136195):Create measure to evaluate the effect of colocation. Does

colocation assist in the community? • Joanna (1001423050480361875):Some programs are merit staff and others are nonmerit.

This presents a challenge. • Angele (1001423348653977211):TANF, SNAP and WIOA should all have the same

general application • Rachel (1001308755284512357):incentives neede dfor TANF participation • Jennifer (1001332239561707846):Common measures and a common performance

management system • Jodi (1001024335731268135):Have common data sharing, common performance

measures, • Patty (1001023654341610478):The security level with the two partners are now different -

this would have to be worked on to meet both program needs • Patric (1001423042801636277):We are pleased to have Employment Services colocated in

our office in Los Banos. It is an additional service and convenience to customer in the rural communities accessing both Employment Services and UI Benefits.

• Faron (1001407747969321664):If there is conflict in procedures or policy, yeild to the procedures wihich provide greatest support to clients

• Ann (1000901243780341304) 2:Two things: TANF always thinks they operate "outside" the one-stop system because they also have such binding federal/state rules and regs to follow that seem to circumvent the WIA/ED integrated process. Also, the clients are so


protected that consequences for not following through with participation are very difficult to implement.

• Loretta (1000723343405971163) 2:Make partner engagement a measure for continuous improvement.

• Diana (1001422755358635297):TANK participants satisfy activity requirement for benefits...just like the workplace, you do not get "paid" until you work

• Sue (1001423254728265210):Concerned that TANF is not at the table, who is going to tell them? When we looked at a common reporting system it became clear that TANF was not help to the smae performance and so a reporting system in common was more difficult and extensive, trying to find common ground.

• Dave (1001423349984769553):Ed must also issue regulations directing Literacy and Rehab recipients to integrate - those recipients ignore DOL regs

• Suzanne (1001231359408876228):More enhanced MOU that actually help the partnership establish real ways to enhance what each other is doing. eg..TANF does soft Skills training and computer classes done by older worker programs. This would be done individually in each workforce region and money should not be required for one program participant to take advantage of another program's service

• Pat (1001019360232144026):waiver possibilities of colocatio requirements where agrrement cannot be reached

• Valaryee (1001101255597845048):No virtual option • Lisa (1001205242980922991):electronic referrals should suffice • Nicole (1001131453234871406):Many agencies will be contacting employers and

employers may get frustrated with the amount of contacts and placement requests. How do you streamline

• Beth (1001325556531877978):Mandating TANF to provice case coordinated services with WIA case management staff

• Pam (1000723343405986476):Allow for flexible use of all funding. Under WIA some agencies said their funding couldn't be used for this purpose

• Kathie (1000723343405972484):Agree with Ann! • Christine (1001423039102485979):understanding that many of those eligible for services

are not computer-literate and/or not native English-speaking adults. These issues must be addressed so these job seekers do not fall through the cracks

• Robyn (1001201761856401822):we need clear guideline on enforcement of co-location of partner.

• William (1001215249897402488):Is it sufficient if TANF is in the same building(Municipal Cenetrs) but not technically in the center offices?

• Pat (1000723343406000751):What are consequences for partners that do not contribute funding. Actual funding not in -Kind!

• Marilyn (1001423163487044573):understanding of what each parnter services are and how services provided

• Mary Lynn (1001121732478265809):the mandated partners need to be involved with the workforce Employment Network under Ticket to Work for customers who have a Ticket

• Deborah (1000723343405990603):Consider separate data collection systems and how the time frame to have an integrated system. If/once the system is integrated, WP restrictions can still impact whether data reporting is siloed or integrated. The benefit of WP co-location is for a more transparent system and flexible use of staff to serve coustomers.

• Marty (1000723343405975337):Increasing funding or lowering performance standards for serving the "hardest to serve"

• Lee (1000723343405971356):I concur with Don's comment on Florida. It is a good model for integrating Welfare employment programs into the One-Stops.


• Lynn (1001423079662181327):Create a program that handles the service data base. Much like an online school program - with many features.

• Rachel (1001308755284512357):agree with ann. • Maureen (1001314867906756376):if the goal is comparability of outcomes across the

national system, how will colocated partners outcomes be evaluated if states have their own specific requirements regarding TANF that are specific to the state

• Juliet (1000723343405983138):under wia, some partners never wanted to play nice; is there a way WIOA could require the required partners to participate on a full time basis in the regs?; common data systems are important; ability to share data among partners; state level has the ability to require partners to participate in the one stop;

• Jo Ann (1001423331906229535):vitual connection - use skype • Bridget (1000723343406001332):more guidance/training on braiding and blending funding

streams so the AJC can operate effectively and efficiently • miraj (1001422965645016995):egalitarian standards are required in united states of

america too • Suzanne (1001030668616448086):co-located staff wind up being utilized by other

programs when they are "there" --so we don't get "our" work done because we are meeting, greeting and providing reception duties for other programs

• Beth (1000723343405973946):Opportunity and challenge: AJC staff roles changing and staff skills required - how to change mindsets and upskill the AJC workforce?

• Jane (1000723343405970507):TANF sharing information with WIA • Sharon (1000723343405970665):connecting among agencies virtually is great, but must

also have some "face-to-face" time for staff to work collaboratively together and for the customer to be the shared concern and the shared focus

• Jason (1001217030241908355):Virtual connectivity means common systems and common definitions

• Jazmin (1001422550549771360):fullt-time staff-co-location could be a challange depending -agency-partnership

• Shelley (1000723343405973307):what would the MOUs look like between HHS and DOL local providers? provide language so we do not have to guess - or try to invent

• Carolynnette (1001413541493404408):having required meetings with all partners for consistency

• Janice (1000723343405973795):Agree with virtual co-location - as long as access to the partner is readily available, via computer, phone, skype, etc.

• Kay (1001413939234886219):allow transition period for full co-location because of leases etc, but require some progress every year... some staff co-located at minimum, a higher percent each year.

• Carlos A (1001222443446276297):client administration system provided by USDOL ensuring uniformity on the data structure for reporting

• Barbara (1000723343405972962):Common/shared CRM system for reaching out to employers

• Edna (1001022154617629554):Need accountability. • SUE (1000723343405970432):This question is important for how you serve 'special

population' - they are highly disadvantaged and more likely to transition from social services to employment services. Prior to coloation it may be a good idea to see how to deal with this - example is migrant and seasonal farmworker

• Michael (1000723343405980456):Shared data system across partners for relevant information

• Nicole (1001212547675090132):Consider outcome variances as TANF recipients vary from Dislocated Workers at times.


• Catherine (1001423048096833352): TANF partnership in terms of what? • rolando (1001208268587868418):Ensuring a high level of service to all demographics

being served by any given location. Maintain a balance between both systems and their given priorities/services

• Joseph (1001114631321676598):Establish guidance so we can operate proactively instead of reactively.

• LaToya (1001404834953646401):I agree with lynn • Steven (1001423247440649144):Many Non-Custodial parents owe child support.

Services to adresss arrears and current child support/medical support should be made available in the One Stop.

• Christopher (1001423275821269640):Have local WP programs submit their workplan to the local WIB for their approval and oversight

• David (1000907671784985794):Partner performance should be tied to one-stop involvement

• Diana (1001422755358635297):clarifying scanned documents and scanned signaturees are acceptable

• Christine (1001423022522079679):Get to the point that its not just colocation but seamless delivery - customers want outcomes - where it comes from is not important to them. What are they needing - identify the eligibility of what they may qualify for and get the job done!

• Carl (1001423258831493720):Require a minimun amount of attendance by candidates • Pat (1001019360232144026):need actual sanctions, stick • Kelleigh (1000723343405978684):Virtual services could include apps on cell phones, web,

robo-texting,. robo-calling, etc • Carol (1000723343406005902):require TANF to respond within 3 weeks • Sharon (1000723343405970665):all staff in the center should be there to support the

center as well as their individual program • Beth (1001325556531877978):making states decide on 1 MIS system and requireing all

mandated partners to utilize that system within that state. • June (1000723343406006175):More guidance on co-location.... • Vincent (1001217344313227129):must make sure policies do not contradict each other and

their goals are properly aligned • Lisa (1000723343405974835):Active involvement should start at the National Level with

real participation from all of the Agencies, and where is the US Department of Commerce in this process if this is about economic development.

• Don (1001102734468763528):Reading these comments I am seeing excuses for why it cannot work. The customers are customers the TANF/WT rules are the challenge. It can work and does in Florida

• Adam (1001423056993371220):We currently have to battle the stigma with employers that we only serve the low-skilled worker. Physical co-location only promogulates this stigma; thereby, alienating employers from using the AJCs and hurting employer services.

• Windie (1000723343405987758):Common outcomes and alignment of regulations from other authorizing legislation.

• Gerry (1000901958599885873):Need a referal system • Joan (1001411835442809358):Guidance and authorization for braiding of funds, fewer

limitations on common funding streams to allow for flexible programming with partners • Korrie (1001324673047577338):TANF reporting requriements could be streamlined • Sandi (1001013157046299996):Virtual case management is an easier way to get

customers engaged and not have transportation issues. We will need to move to this with less building strucures. We envision using skype, mobile apps and chat services to move to virtual case management


• Nicole (1001131453234871406):TANF and WIOA will need to communitcate and work together, past these collaborations have been non-exisitent

• Ann (1000901243780341304) 2:Agree with Pat - Sanctions need to be real and need to STICK!

• ETA Region 2 (1000723343405997205):Sharing of case records and data agreements at the federal level would be helpful

• Regina (1000723343405974858):Culture clashes among state, county, private entity staff are challenging with co-location. Different rules and pay scales.

• Lori (1000723343405994707):What was the question about virtual connectivity? Iowa has developed Virtual Access Points across the state. If you want to know more about how that was developed, call our CIO, Gary Bateman, 515.281.3153.

• rolando (1001208268587868418):Allow states to define whether they need co-location or not in terms of TANF

• Jeanne (1001423245971970607):TANF sometimes is located in the DSHS office vs the one stop. Should be required in the one stop but managed by the WIB

• Suzanne (1001030668616448086):Clear roles and responsibilities--one lead for oversight? Or everyone does their own thing

• Julie (1000723343406010595):Retain flexibility to allow remote and virtual services where it makes sense

• Robert (1001329748138535722):Does the coloaction have to be physically in the same location??

• Elena (1001423345189088269):Concerns around barriers to employment for TANF participants; theses barriers are often very different from other workforce development participants and these differences must be reflected.

• Lynn (1001423079662181327):With technology, you can virtually be anywhere "together". So on site no longer matters.

• Brent (1001423350699760542):Use of incentives for participating • Diana (1001422755358635297):expand TANF training cap beyond 365 days to allow for

long-term training • Greg (1000723343406007588):With true integrated services delivery, co-location is not

needed, since all staff can help all customers access all services • M (1001423348073507943):In our Co-located state it also means that the State has "all

staff" meetings with merit staff, but this does not include the WIA funded staff -- again when there are issues that need to be resolved (like grieveances on site disputes) Labor is not a party that can act impartially because half of the folks are their staff. I do not believe virtual one stops will work for those that are long term unemployed or with significant barriers. And, depending on the "branding" of those virtual one stops, could become very confusing to employers and customers

• Jessica (1001422756802227020):i agree with adam, that is a difficulty • Mary Lynn (1001121732478265809):assurance that the services of mandated partners are

available at all AJC locations in a state and not just at those who are better performers • Robin (1001411343884136195):If there is virtual connectivity, or reduced availability of face

to face assistance at One Stops, consider the inequity of availability of Internet access and cost to groups (e.g., people with disabilities tend to have less access because of poverty)

• Suzanne (1001231359408876228):Make it worthwhile for partners to co locate by providing incentives for partnering

• Marla (1000723343405982078):If true partnerships are to be developed then guidance/regulations needs to be issued that information and data can and should be shared amongst partners so that customers seeking services from mulitple partners do not have to conitjually provide the same information


• Sue (1001423254728265210):There is a big difference in co-location and intergration being in the same building does not mean working together for a common goal

• Vincent (1001423164415476216):Can we have access to the questions after the webinar? • Dave (1001423349984769553):Co location does not assure collaboration. if collaboration is

important, it should be measured • Ruth (1001027830163649175):alignment of goals for co-located partners and information

sharing agreements • Justina (1001230442806719886):Performance outcomes and credits for possible

co-enrollment activities • Sue (1001226438679655229):There is an opportunity to create an integrated intake and

welcoming system, but WIA registration will also depend on how DOL creates performance standards. We want to avoid creaming, but also meet performance standards. We want to blend funding sources, but WIA/TANF co-enrollment might be problemmatic depending on performance standards and TANF rules.

• Christy (1000924538550254315):employer stigmas regarding welfare workers being the same as WIA participants. problem!!

• David (1001423149863799423):Streamling the TANF program and activity requirements. They are very restrictive and local boards have little input in decision making processes.

• Joanna (1001423050480361875):TANF programs need to be open to partnering. They are overwhelmed with ACA implementation.

• David (1000907671784985794):Require co-enrollment in WIA from partner programs • Donald (1000723343405994054):A common intake would be cornerstone to collaboration

and buy-in of partners as well as customer service to the varied AJC traffic • Laurie (1001423038184272857):all of TANF services staff and customers won't fit into our

OneStop if that is what is internded. • Rachel (1001308755284512357):Tools needed to connect TANF and WIOA • Sharon (1000723343405970665):it's not one partner who is solely responsible for greeting

customers or answering the phones or referring customers to other staff - ALL partners play a role in the center team to help the customer walking in, while also accomplishing their individual program responsibilities

• Ann (1000901243780341304) 2:If you expect TANF to truly be co-located......someone is going to have to reinforce that in our state, at least.

• Patty (1001412132808796540):Knowing the intent of the legislation to understand what outcomes are expected

• Lynn (1001423079662181327):All staff can help all customers virtually anywhere. Virtual is the way to go.

• Michael (1001409921333113429):make them align by function, really not just on paper and allow them to function and supervise that way

• Shelley (1000723343405973307):would the complaint system be the same across all partners including the TANF partner?

• Jack (1000723343405991752):co-location = staff from the various partner agencies physically co-located within the One-Stop center to assist job seekers and employers with services and address questions

• Joseph (1001114631321676598):Promote creativity and innovation. This not our parents' workforce program.

• Joyce (1001423036942728712):Colocate: Many of us have observed that the unemployed who really wish to go back to work are discouraged by the numbers of people just seeking unemployment benefits. Colocate in side by side buildings so those wishing to work enter a upbeat, positive atmosphere.

• Jill (1000919837355411389):Guidance in terms of days/hours/services


• Joanna (1001029150917217873) 2:DOL must consider existing propery leases and allow for waivers to accomomdate these lease agreements.

• Pamela (1000723343406005899):Requirements of TANF to be as engaged with all customers of the AJC and not just focus on CalWORKs clients

• Juanita (1001212336870482445):Wagner Peyser and WIA have been colocated for several years. Works really great. A couple of the other partners work in the Center on part time like one day per week.

• June (1000723343406006175):Federal sanctions on TANF that actually work • Esther (1001114549122746858):Co-location is ideal for employment services and

resources given that the One Stop is in a location that is highly visible to the public. I have seen some One Stops in locations where you wouldn't know it was there if someone hadn't told you it was there. There are required partnerships now under WIA and I haven't always seen these partnerships happen the way it should.

• Morgan (1001422769030197200):Since TANF is now required and comingling of funds with WIA was not allowed previously, how will that work now that TANF is a required partner? Most of our one-stops are co-located, but the funding on how clients have been served has always been an issue. How will this work now? and who is responsible?

• Deborah (1000723343405990603):Guidance should discern between just have agencies occupy space to function delivery of service by integrated teams consisting of WP/WIA and other staff.

• Kay (1001413939234886219):encourage participation with incentives • Sandra (1000723343405987667) 2:Virtual connectiviity has value but many TANF

customers also benefit from group activities, workshops, and other complementary resources that are not available with a virtual connection.

• Kelleigh (1000723343405978684):I would like to see flexibility of servcies, but penalties to partners outside of the system if they are not participating

• Sandi (1001013157046299996):TANF customers have multiple barriers to work and having a 'mental wellness' counselor to help them is one piece we have used.

• Laura (1000723343406009856):TANF employment should be co-located in the One Stops.

• Laura (1001423337672866476):DOL can come to the TANF office once a week or as needed

• Christine (1001423022522079679):Functional coordination works in cases of state versus local delivery

• Terry (1001423253901284501):W/P regulations requiring "merit" staff to provide W/P services limits the provision of services in the One-Stop to certain staff only.

• Julie (1000723343406010595):Support adequate investment in integrated IT systems • ETA Region 2 (1000723343405997205):co location means all services are in the one stop

period • Dan (1000723343405970456):TANF and WP required to contribute to One Stop

infrastructure may make the partners come to the table and co-locate. • Walter (1000723343406001351):partners doesnt want to pay their share • Lynn (1001423079662181327):Online =co-location - w/access to the same software. • Derek (1001131157366170346):Co Location means working as a team not just being in

same building one team concept • Edna (1001022154617629554):Guidance such as keeping things separate? More of

referral to them in the same building or actually integrating staff which requires lots of guidance such as supervising, performance outcomes, etc.

• David (1000907671784985794):Real integration not just co-location • Pat (1001019360232144026):integrated intake system for non DOL partners


• Thom (1001423349739631132):Saw a comment on TANF, SNAP and WIOA common application. In California, it would be nice if once customer is CalWORKs and/or CalFRESH granted that it automatically opens a WIOA program. We're on the C-IV System. Would be nice to all programs to use the same case management system.

• Sharon (1000723343405983633):agree with the comment on common intake • Donna (1000835852813547920):TANF is very restrictive in the economic environment,

would be better to have the partner programs more integrated • Jeanne (1001423245971970607):Colocation = integration of services and leveraging of

funds. WIB responsibility for performance. • Suzanne (1001231359408876228):co location isn't just being in the same building...it is

sharing of program resources to meet the needs of all job seekers • Sandi (1001013157046299996):co location is that you actually have staff sitting next to

each other in the same office - sharing information - better yet - INTEGRATED case management

• Tippy (1001423063268237956):colocation is not simply space sharing but information sharing in the best interest of the mutual client

• Marian (1001423349532017415):Navajo Nation TANF does not have a one stops. It would be good to have co-location.

• Susan Palys:It would be good to test any "system" with test shoppers (customers" with test case scenarios to troubleshoot the gaps before One Stop partnerships are certified

• Jan (1001423249008664388) 2:What operational implications would/could be and how can best practices be elevated by colocation?

• Esther (1001423342443630469):As KY is moving toward a web-based application process and drastically reducing the need for our clients to come to a local office by using call centers, how would this affect co-housing services?

• M (1001423348073507943):If incentives are offered for co-located activities, it is important that those incentives make it down to the local areas, or be required to go back down into the local systems. Many state incentives end up being spent at the State level or on Governor's pet projects

• David (1001006842843949659):Collocation....as long as services are near eachother and on public transportation lines, this should be adequate.

• Segun (1001423068103216848):Segun measurable outcome with partners in implementing WIOA

• Mary Lynn (1001121732478265809):common intake is long overdue! A customer should not have to make application for core services and then different application for VR, a different one for SCSEP, etc.

• Dave (1001423349984769553):TANF education, training and employment services should be colocated

• Carlos A (1001222443446276297):Agree with ETA Region 2.... colocation mean WP and other mandatory partners be physically in the AJC.

• Howard (1001423162511748643):Common intake requirement • Jeff (1001314040616683967):What did Congress mean by integrated strategic planning

and how does this impact definition of integrated service delivery? • Janeen (1001423050687518521):Clarification on co-location to include service delivery

expectations (roles). • David (1000919832083688852):Longitudinal tracking is critical in order to ensure political

support for funding. Measure what has been done to what category of jobseekers. Evaluate the impact on each different type of jobseeker. Provide results.

• Pam (1000723343405986476):Co-location in terms of "physical" or through technology? • Jennifer (1001008062540609164):local WIBs cannot force a State agency to do


anything...need buy-in early and from the TOP down that whatever co-location requirement is defined/needed will happen at the top all the way down to the local level. Resources: $, people, in-kind, space, data/casemanagement tracking, etc

• June (1000723343406006175):Mandated branding • Donna (1001104640660900803):Wagner Peyser funding has not been sufficient to cover

their costs... ever! Merit staff concept is antiquated and staff as well as funding should revert to WIBs.

• Ann (1000901243780341304) 2:Oregon has so many different computer database systems that don't talk to each other. This all sounds very overwhelming........

• Mary (1001112931455344537):Just being in the same facility does not mean that services are integrated. With online services readily available, why is physical location an issue?

• Kay (1001413939234886219):Having experienced both out stationed staff at the one stop and full co-location... co-location is better.

• Jodi (1001024335731268135):co location means one person oversees the programs • Carolynnette (1001413541493404408):collocation needs to require ongoing

communication amongst partners • Mark (1001423050969386965):Consider bi-state regions. My metropolitan statistical area

(MSA) overlaps two states. There needs to be cooperation by both states, but there is not. State employees are not allowed to cross the state border, even though individuals and employers do cross the state line commonly. (This applies to the previous question.)

• Janet (1000723343405980720):Co-location would mean they are located in the same building and office.....for example the AJC office would be where all partners would be co-located.

• Suzanne (1001030668616448086):please consider that budgets for each program are different

• Debbi (1000723343405998116):true colocation is actively particiapting in the day to day operations in the one stop

• Barbara (1000913152943836118):Integrated Case Management between all. • Adam (1001423056993371220):AJCs should be viewed more as an economic

development entity, less of a social service entity, in order to get employer involvement. • Robyn (1001201761856401822):Will states be able to define "co-location" • Kelleigh (1000723343405978684):Co-location should not be a physical center. It should be

a leveraged system that is understood anywhere with career counselors, assessment, etc. with common, measurable goals

• Barbara (1001423034002563491):co-location means that all partners are co-located in a center via physical or virtual but also they have to collaborate closely together. Instead of being an after thought.

• Brent (1001423350699760542):Brent sanctions/incentives for participating • Thelma (1001423341835878166):Our campus had a 'one-stop' program and there were

representatives from each agency located on site and available to clients. • Jodi (1000723343405981302):Unemployment Insurance adds to the stigma - its the

unemployment office, not the AJC • Sacha (1000723343405976367):Guidance on collaboration efforts • Jeanette (1000723343405970711):Do employment services need to be colocated in every

one stop in an area? Could it be by region? • Greg (1000723343406007588):how long does it take to end a lease? How much will it

cost the system to move? • Steven (1001329652150062084):How will the data systems used by TANF and WIOA be

integrated so that staff do not have to make entries into two separate systems. For example, in CA the TANF program uses CalWIN and the WIOA programs use the new CalJobs


system. How will they interface? • Barbara (1000723343405972962):common client tracking systems • Thomas (1000723343405971586):If not a shared system, allow for data sharing between

systems to that caseworkers don't have to do double work. • Robert (1001329748138535722):Perhaps case managers for both programs should be

totally integrated (the same) • Shannon (1001423051739285017):TANF can't send clients to the One Stops to meet

requirements without funds to cover costs of serving additional clients coming into our centers

• Paul (1001423148343911174):allow time for implementation, as it has significant costs such as new buildings, selling real estate, changing leases, office moving and reconfiguration.

• Marty (1000723343405975337):"resources" - many programs are under/low funded...they probably don't have enough people to be in their official office and someone else in the AJC

• E'lois (1001104655735653449):Co-location --under the same building who greatly enhance the integration of services which means greater dividends for the customers served.

• Betty (1000723343405970198):Will there be virtual One-Stops/virtual co located partners? I believe that there were earlier attempts in doing this as this would assists community-based organzations to be a part of the AJC.

• Don (1001102734468763528):Co location is in the same building. If you Federal folks don't check out Florida then you will miss real opportunities of integration. If you do not set the bar - people will just play the game.

• Lettie (1000723343405997499):resources are not shared both in staff time and in financial support of the one stop system, mandated partners are not sharing costs with WIA service providers and operators.

• SUE (1000723343405970432):I mentioned this in my previous comment - you need to define what you want out of the co-location - I mean the federal government. If it is efficiency, access, and efficacy there are ways to do this without physical co-location. Connect data systems to measure all three variables - people talk when data need to be connected

• Barbara (1001423034002563491):the board needs to have authority over all programs within the one-stop.

• M (1001423348073507943):I like the comment of regional co-location • Lisa (1001418844921573342):redundancy of info between partners; or things "falling

through the cracks" • Deborah (1000723343405990603):Co-Location = Integrated functional teams of multiple

funded staff, integrated policies for service delivery and integrated performance reporting • Karen (1000907740183547265):If the system is to be truly integrated, restrictions need to

me removed such as mandates for state merit staff to provide certain services • Carlos A (1001222443446276297):colocation also means full integration of staff and

resources to avoid duplication of services • Lori (1000723343405994707):Co-location is not as important as integration, shared costs,

seamless service, etc. Customer doesn't care which agency is serving them - just that they are being served. All Iowa one-stops are both colocated and integrated.

• Jill (1000919837355411389):Varying degrees of co-location exist- is it just a person there for a day/hour or it can be all partner agencies who can administer any program within their office- can I enroll someone into WP and AE in my office? Model after HUD Coordinated Access or HMIS.

• William (1001215249897402488):co-location should be defined as a physical presence in the center with well defined duties and required financial contribution to the center

• Dave (1001423349984769553):Ed should encourage recipients to provide literacy


instruction at one-stops • Barbara (1001423034002563491):have a more integrated technology system • Robin (1001411343884136195):Stop changing the name of the workforce system - it

creates a barrier to access for people not familiar wit these services when they need it most • Joan (1000723343405982774):colocating is also running workshops together, meeting with

clients together, all partners participate in job center activities • Donald (1000723343405994054):Our local WIB has collocation of TANF, Employer

Services, WIA, WP, SNAP, etc and model builds already business services structured across programs or various funding to serve all programs.

• Suzanne (1001030668616448086):program goals are different as well--what is the priority between tanf and jobs

• Pamela (1000723343406005899):Intergrated application process so the customers do not have to complete a mountain of paperwork for each service they recieve from various partners

• Binh (1000723343405984131):common program performance and tracking of clients • Shelley (1000723343405973307):be clear on core costs for TANF • Christy (1000924538550254315):resources and spending allowances vary from program to

program. • Sue (1001423254728265210):Common performance, common reporting system, common

services would be intergration co-location is a building not a service delivery • William (1000723343405992371):flexibility in use of WIOA funds to cover more of the costs

(proportionate) for the universal customer rather than attempting to split it out • Lisa (1001205242980922991):TANF could add dollars to One-Stops for supportive

services • Sandra (1000723343405987667) 2:resources-- multiple partners in a one-stop offers

access to all the resources they bring to the partnership which can include financial or program eligible resources, training, abe, etc

• Esther (1001114549122746858):Co-location means in the same physical location. My youth program has been co-located with a One Stop and we were literally inside the One Stop. We shared resources and all youth clients were able to access the One Stop

• Suzanne (1001231359408876228):Clear guidance on virtual access • Jo Ann (1001423331906229535):different training plans depending on literacy level of

candidates, this should show more improvement more quickly, have some group create the list of who trains with whom, not the employee of the agency giving the training

• Adam (1000723343405971414):Colocation may improve access to the center/service but it doesn't improve outcomes. What we want/need is coenrollment and coordination. We don't need the WIA person saying one this and TANF saying another

• Ann (1000901243780341304) 2:Yes, please define "co-location" - Do you mean physically located in the same facility, or do you mean a common process?

• Jenny (1000723343406000524):Expanding. The department of each of the mandated partners need to make it very clear, via guidance, that they WILL cooperate.

• Joanna (1001423050480361875):How do we get away from a fixation on "location" in a world tha tis moving away from bricks and mortar toward online and virtual access and services?

• Mary Lynn (1001121732478265809):a One-Stop Navigator would prove beneficial (designed at the disability navigator)

• Diana (1001422755358635297):Will the transcript include the chat questions???? • Betty (1000723343405970198):Services must be seamless • Donna (1001104640660900803):Infrastructure costs should be included in base formula

funding models to ensure availability of funds to pay for One-Stop Centers and basic


operational costs, particularly in rural/small regions.


Open Chat 5: What should be included in guidance that will help states and local areas to implement these provisions?

• Donna (1000723343405979387):Define and specify what noncash resources are • Karen (1000723343405974707):templates • rolando (1001208268587868418):State recommended contents of an MOU • Jennifer (1001008062540609164):MOU, cost sharing formulas, • Jill (1000919837355411389):agreed with Donna • Beth (1001325556531877978):common MIS system requirement for mandated partners. • Binh (1000723343405984131):What is noncash resources • Greg (1000723343406007588):If MOU cost negotiated at local level, state infrastructure

funding not triggered, right? • Denita (1000911251466691825):Agree with Donna • Joanna (1001423050480361875):Models. • rolando (1001208268587868418):Allow states discretion in constructing the MOU • Carlos A (1001222443446276297):in kind resources • Juanita (1001212336870482445):We have a Cost Allocation Plan that works real great. • Brendan (1001232043381773198):There must be a mandate that local areas first attempt

to come to a memorandum of understanding BEFORE moving to a mandatory contribution • Susan Palys:Non Cash resources are often not quantifiable. • Carol (1001423340598996052):Cost allocatoin. • Toriana (1001423051343031459):Clarity on what non cash resources are • Norman (1001131250441409256):need to also exlpain how it will tie in with the super

circular • Kirk (1001423341667848198):what are the teeth for non-compliance? • Windie (1000723343405987758):Clarification on governor's role if partners refuse to make

resources available • Kay (1001413939234886219):Samples of effective resource sharing agreements or MOUs • Winona (1001308541761071793):same question as Binh • John (1001423344119669612):Agree with Jennifer • miraj (1001422965645016995):clear standardized procedures; numbers that add up;

proper formula • ETA Region 2 (1000723343405997205):infrastructure=common mis, common reporting,

common planning efforts, overhead costs for unifed systems • Jennifer (1001217034250698577):noncash resources??? • Stephen (1001228339774785048):This is something we already do. • Christine (1001423022522079679):Examples but not restrictive in what this means.

Assessment, software, hardware, supplies, ect • Esther (1001411468658842804):I agree with Donna • Kimberly (1001230740893040300):specific breakdown of percentage that each partner is

required to contribute • Janeen (1001423050687518521):Templates would be helpful. • Lisa (1001205242980922991):professional devleopment, benefits, FT and PT staff,

equipment, supplies, all should be considered • Kathie (1000723343405972484):must be specific about what noncash resources are

actual a part of providing the career services (ie. old core and intensive) • Madera Workforce (1001127262431610107):Do not reduce formula allocations to locals to

provide infrastructure funds. • Mariana (1001423066161476763):non cash resources? • Dave (1001423349984769553):MOU rules should identify a target amount


• Vickey:the separation of funds for OVR and its regulation of spending funds strictly on those with disabilities

• Trina (1001423033395776891):define non cash resources • Karla M. (1001306042764628903):What does "non-cash" resources mean? How would

you define that? Also, what about appropriate resource sharing between entities? • Claudia (1001131864979164189):Clarify what falls under center operations and cost of

career services. Include a limt on how much can be allocated towards these costs. • Cathy (1001423336140002083):agree with Donna • Alice (1000723343405970213):State mandated MOU format • Karen (1000723343405974707):previous efforts on MOU were very difficukt and

implemented differently within states as well as betweens tates • Barbara (1001423034002563491):all the co-located partners should have the same

investment into the system. one partner should not be less or more responsibility than the others.

• Charles (1001422752047799880):charles - provide funding to upgrade, expand or build new centers that meet current technological and training needs.

• Julie (1000723343406010595):Require that all resources are calculated at a quantifiable cash value (materials, staff time, etc.)

• Michael (1001409921333113429):make it real money, allow some incubation adn hold harmless to not skew agency budgets

• Jackie (1000723343405993923):Partner programs have limitations - need more flexibility, fair share contributions, and reconciliation

• Jeanne (1001423245971970607):MOU should include cost sharing requirements. In our state, several agencies as well as community colleges have stopped participating in the one stop because they don't want to pay their share.

• Laura (1000723343406009856):be clear on what non cash means. contributions should be required not voluntary

• Lisa (1000723343405974962):cost allocation guidelines and minimum expectations • Kristi (1001423342577368524):clarifying what falls where... • Pat (1000723343406000751):What constitues Non Cash? It should also be noted that

these types of provisions cause financial distress for the operations of One-Stops. • Shelley (1000723343405973307):when it says infrastructure costs (covered portion) may

only come from administrative funds. Whose administrative funds? • Jill (1000919837355411389):What happens if there is no contribution? • Jenny (1000723343406000524):How does this differ from WIA shared costs and funding? • Richard (1001423032971864632):conference rooms, workshops and registration area • Donna (1001409736807763213):We need parameters for the financial resources

specifically. In past, it seems one partner takes the brunt of the financial burden • Esther (1001114549122746858):An MOU with partnering agencies would be sufficient if it

isn't already written in an RFP. • Joanna (1001423050480361875):Flexibility to do some infrastructure funding support at the

state level, systemwide, as opposed to local level for all partners. • rolando (1001208268587868418):Provide guidance for recommended (but not required)

components of an MOU • Suzanne (1001231359408876228):too nit picky. DoL should give guidance in the way of a

cost allocation of indirect rate to use to simplify. They should also allow the state to set that... • Sandi (1001013157046299996):Leave that decision up to the local area to resolve. Let's be

honest, most of the 1 Stop partners do not pay their fair share. The limits in WIOA on infrastructure actually prohibit true cost sharing even more. So, let the locals figure out how to make it work


• Tippy (1001423063268237956):a clear definition of non cash resources • Pat (1001019360232144026):define infrastructure costs and other costs expected to be

shared • Diana (1001422755358635297):ease procurement requirements • Pam (1000723343405986476):Be sure LWIB costs are allowed to be considered as

contributions. Some agencies wouldn't acknowledge them under WIA • Adam (1001423056993371220):Consider a process that does not make modification overly

burdonsome. • David (1001006842843949659):Workforce training should include all elements of case

management. • Jodi (1000723343405981302):reconciliation • Jill (1000723343405984537):define non cash resources • Marsha (1000908336648900428) 2:need to require cash resources from required partners. • Karen (1000723343405974707):guidance to all partners • Cynthia (1001029170914368556):All agencies rules/regulations for other mandated

partners should include the cost sharing requirement • Karen (1001423346720631060):non cash resources? • Patty (1001412132808796540):Will there be a % cap -ex. how much from adult ed admin $

could be used for that? What are the consequences of that? • Sue (1000723343405988137):clear expectations for amounts/percentages each partner is

to provide; definition of non-cash resources; • Robert (1001329748138535722):Very important to define the roles of who funds what and

how things are divided amoungst the parties, perhaps a formula • Janet (1000723343405980720):Accountability- currently there is none. So if a partner is

required to pay or provide in -kind services- they need to do it --or have some type of consequences.

• Jeffery (1000935138941342280):Statewide MOU • Steven (1001423247440649144):Have MOUs with each colocated partner regarding this

subject matter. • Deborah (1001125946480216817):Cost Allocations • Dan (1000723343405970456):The value of non cash is difficult to determine- we need a

mechanism to determine value • Michael (1001409921333113429):be careful on inkind, it is a slippery slope • Ray (1000723343405997871):Establish one standard formula for cost sharing • Jeanne (1001423245971970607):All mandatory partners should have their federal funding

tied to colocation and the MOU. • Greg (1000723343406007588):Building costs are program costs (since they serve

customers)---why are they to come from admnistrative dollars when state infrastructure funding?

• Ann (1000901243780341304) 2:Everybody wants to "trade copy paper" and that kind of thing for real infrastructure funding - Somebody has to actually bring cash to the table, and the expectation seems to be that it should always be the WIA system, whose funding goes up and down from year to year in a fairly unpredictable manner. This seems unfair.

• Charlotte (1001423167471971176):Models, Sample MOU's, Best Practices • Suzanne (1001030668616448086):1) some programs require match and some don't -- 2)

will infrastructure funding find it's way to partnering programs? • Alicia (1001320450973182441):a list of eligible/ineligible noncash resources • Mary Lynn (1001121732478265809):equal access for all customers is required by WIOA ---

there will need to assure that assistive techonology for job seekers with disabiities is recognized as a piece of the infrastructure and needs to be kept up to date and staff need to


have knowledge of these items. • Thomas (1000723343405971586):Definitions of terms like 'noncash resources', as well

templates for best practices in implementing shared centers. • Kathie (1000723343405972484):Should be a definite requirement of CASH resources for

partnership, even when there is non cash allowed as well • Diana (1001422755358635297):allow greater ability to make business decision at the local

level • Christine (1001423022522079679):Pooling and leveaging of mutliple funds for common

needs, ie, transportation • Sandra (1000723343405987667) 2:Co-location, physically in the center will reinforce that

partners will need to contribute to the common costs; which includes financial or non cost. Annual review of costs where all partners review and agree to the cost allocation plan for the center.

• Dara (1000911057271747878):needs to be specific in the regulations on what each partner will contribute

• Michael (1000723343405980406):Require partners to live up to their stated contributions in the MOUs

• Christine (1000723343405969914):If non-cash resources equates to co-located staff without funding to support infrastructure that will put a burden on the One-Stop Centers/AJCs

• Jeanne (1001423245971970607):No in kind -- all cash. • Faron (1001407747969321664):Agree with Donna....Define noncash resources • Jill (1000723343405984537):cost allocation methodology • Claudia (1001131864979164189):Also can career services also include services provided

by a third party • Lori (1000723343405994707):Needs to be better than what happened with WIA. Partners

may be mandatory, but their own regs did not allow cost sharing. Have these other partners been involved with the planning and discussion of this provision?

• Kelleigh (1000723343405978684):Clear accountability and penalty if a partner does not participate

• Pat (1001019360232144026):how is proportionate share determined • Shannon (1001423051739285017):Cost allocation amongst the partners that results in fair

share of the costs of the one stop center • Brendan (1001232043381773198):There must be consideration of the statutory obligations

of the partner programs to ensure that they can meet those obligations BEFORE paying into another system. Spreading funding out too thin doesn't improve any program

• Gay (1001423257342471868):Specified % for partners....cash allocations, staff, ... • Thelma (1001305149135820422):I agree, Sate mandates and reccomendations for funding

and noncash resource provisions for the One Stop setting • June (1000723343406006175):Mandated branding-Federal. • ETA Region 2 (1000723343405997205):in the one stop world most inkind is actually

unkind. Meaning that WIA is expected to pay the bills and the rest give unkind. • Loretta (1000723343405971163) 2:Clear policy statement from US DOL regarding

establishment of MOUs and mandated cost sharing; cost allocation plans and how to develop them; identification of funds/resources partners could/should use to cover the costs.

• Karen (1000907740183547265):There should be a well defined minimum contribution • Jake (1001423046545349172):define non-cash • Janice (1000723343405973795):Provide some examples of non-cash resources, identify

what infrastructure cost are allowed and not allowed. Perhaps a cost allocation method could help.

• Marcy (1000900842664503775):clarification of noncash resources


• Laurie (1001423038184272857):Thjis was also required in WIA and has not happened equitalbly or consiitently. Put together a best practices workgroup to solve this inlcuding the field.

• Maureen (1001314867906756376):please define infrastructure funding and whether it refers to all partners' services that will be in the one stop or just DOL services

• Lisa (1000723343405974835):Regarding Question 6: Recognize the extensive efforts and investments that states have made in their own case management (MIS) systems that meet Federal Reporting requirements. In addition, these systems have been customized to meet the State's operational needs from service planning, customer service to performance management.

• Frances (1000723343406001403):cost allocation methodology • David (1000723343405975107):Clear definitions • Greg (1000723343406007588):very worried about taking limited admin dollars and

allocating them as program costs for buildings. • Phil (1000930151853424453):Must specifically state what needs to be in the MOU - what is

allowable as part of the cost-sahring agreement and include examples of things that are not allowab.e

• Angie (1001402444685096222):Expectations on the minumum requirements for an MOU, but also allow some flexibiity for states. Define non-cash.

• Korrie (1001324673047577338):could there be an option for the WIB to add a minimum amount from each partner?

• Lettie (1000723343405997499):require mandated partners to provide help with infrastructure. WIA is the only one that there are requirements to share, no insentive for partners to help

• Michael (1001423056023082024):a tool to help substantiate the need for a location would be helpful. As population shifts occur, how do we respond by adjusting our brick and mortar network? Can a more nimble solution such as mobile units be encouraged?

• Carlos A (1001222443446276297):provide enough funds to fulfill the responsibilities of partners... every year USDOL is reacapturing and/or reducing funds to programs but demanding increase performance

• Rachel (1001308755284512357):There should be a model • Barbara (1000723343405972962):competitive opportunties for local innovation across

agencies • rolando (1001208268587868418):Guidance on determining value of non-cash resource (ex

cost of employee co-location) • Dave (1001423349984769553):Front end costs should be shared by all partners - not just

Workforce Investment and Wagner Peyser • John (1001027958624577182):Provide maximum local flexibility in defining what fair share

cost sharing requirements mean. It's a paperwork burden to have state monitor resource sharing agreements in its current form.

• Shelley (1000723343405973307):When it talks about capped funds 3% of federal etc., is this the local federal funds, or the entire allocation to the state?

• Morgan (1001422769030197200):If TANF is a mandatory partner, how is the funding structure going to work with them and their clients

• Esther (1001114549122746858):My program has also split the rent/lease costs on our physical location since we have been co-located

• Kristi (1001423342577368524):clear definitions on what qualifies • Cynthia (1001029170914368556):the reciprocal requirements to cover mandated costs for

infrastructure/co-location • Carol (1001423340598996052):Mandated partners.


• Pat (1000723343406000751):Need to require all partners to contribute case assistance. Should also include sanctions to partners that do not contribute cash resources related to center operation.

• Terry (1001423253901284501):WIOA seems to indicate shared costs can just be "in kind" services. Facility cost sharing should include specific monatary contribution requirements..

• Sandi (1001013157046299996):If you put a set amount that each partner must contribute then you limit the innovation that can happen with partners figuring out what in kind resources or cash they can bring

• Joseph (1001114631321676598):Promote fee for service. Everybody share their resources.

• Sheryl (1000723343405974585):Will infrastructure funding include costs of re-branding the One-Stop Career Centers? A specific list of allowable costs for all center operations items and a list of what common costs are defined to be would also be helpful.

• Patricia (1000723343405970929):By saying we can use "noncash" resources for common costs many non Title I partners see that as an opportunity to only provide copy paper, postage, and other minor expenses. The contribution from partners needs to be real dollars.

• Jill (1000723343405984537):admin vs program non cash • Beth (1001325556531877978):standardization of eligibility/intake processes across

mandatory partners • Sookyung (1001423052830137991):caps oncontributions. to avoid arbitrary decisions,

contributions should be consistent with the programs' statutory requirements and based on cost alllocation principles in title 2, chapter II in the CFR

• Alfredo (1001131247962419211):Define non-cash resources/in-kind resources and what is acceptable or required?

• Donna (1000835852813547920):all costs should be shared by all partner programs • Mary Lynn (1001121732478265809):WIOA partners should reach out to other resources as

leveraging funds, such as the Department of Transporation and funds/resources to get to/from work

• Edna (1001022154617629554):Noncash resources are deceptive without funding tied to infrastructure from all the partners the infrastructure can be made to look like it is functionaning as a One-Stop.

• Lisa (1000723343405974835):We would like clear definitions on infrastructure funding. • Lorilei (1000723343405975330):infrastructure costs should be program costs not

administrative • M (1001423348073507943):determine what are appropriate uses of the cash allocations

(i.e. staffing, expanding physical infrastructure, reformatting workshops to better service particular customers); also determine the roles and responsibilities of the co-located partners; i.e. who does business development/engagement? who does the data entry? Who decides what the screening tools are for jobseekers?

• Sue (1001423254728265210):Making it clear who the partners are and is it an equal sharing of cost.

• Martha (1000917050483081439):cap costs for all partners - do whatever necessary to prevent abuse/friction

• Donna (1001104640660900803):Parners (even mandated ones) may abandon the centers if their funding is also limited or in-kind arrangement is not an option. O/S would then be responsible for full center costs.

• Shannon (1001423051739285017):Areas in the state have different costs for infrastructure depending on the region the state should decide if it is reasonable and not set limits on what can be spent on infrastructure

• Kathie (1000723343405972484):Admin vs programmatic noncash is a good idea


• Lee (1000723343405971356):I am very concerned about WIOA Sec. 121(h)(1)(ii) on Failure to Reach Consensus. Some of our local One-Stop partners are state agencies. So if these state agencies fail to cooperate with the infrastructure negotiation process, then the state governor gets to impose the cost structure on the local area? Seems like this provision was not well thought out and is a conflict of interest. We need something in the guidance requiring state agencies who fill the role of local partners to negotiate in good faith.

• Brent (1001423350699760542):Brent agree with Kristi model • Robert (1001329748138535722):Rent, Lights, Equipment,Positions funded... • Laurie (1001423038184272857):Things that shoudl be included are anything that all

partners benfit from but don't pay for. • Tim (1000935030671439204):clarify one stop and non case resources infrastructure

funding • Tom (1001423347241502277):Allow states flexiblity in how they define infrastructure, it

doesn't always mean one-stop supplies, services or rent - it might mean a Voc. Rehab office in the same town but different building.

• Loretta (1000723343405971163) 2:All costs of centers should be included in shared cost, i.e. rent, utilities, overhead, parking, staff, security, etc.

• Sue (1001226438679655229):DOL needs to provide some kind of incentives for states to budget for infrastructure costs when funding Title II literacy.

• ETA Region 2 (1000723343405997205):Regioon Two loves amanda • Ann (1000901243780341304) 2:Agree with Michael - Our brick and mortar operations are

expensive to maintain, yet serve those remote communities (in rural Oregon). Encouraging/Incenting mobile units is a wonderful idea!

• Don (1001102734468763528):I do not think that there is any reason to reinvent the wheel, there are OMB circulars and existing guidance that seems to make things work. Any new guidance must include the local perspective and not just the State perspective

• Jeanne (1001423245971970607):contributions should be real dollars, paid as part of a cost sharing agreement, managed by the WIB.

• Deborah (1000723343405984525):explanation of non cash resources or will that be able to be agreed upon locally/regionally

• Barbara (1001418334713057126):Let's look at the duplication factor. What is needed; who provides it and if it's already there let the partner handle it. Ex. guidance and counseling, assessments, training., soft skills training, coaching, mentoring. the case manager should only coordinate these functions.

• Sharon (1000723343405970665):cost sharing must include the costs for existing in and maintaining the space (rent, utilities, IT, phone, etc.)

• Samantha (1001423051369364142):Specific direction to what mandated partner must pay to participate.

• Barbara (1001423034002563491):State partners have cap's and then we have to pick up the rest. if the state decides to pull out of a WFC we have to pick it up.

• Mark (1001423240156463324):Flexibility of alloxcation methods, specifically change of methods, for indirect and labor distribution costs.

• Jennifer (1001332239561707846):One-Stop costs should be program costs • Christine (1000723343405969914):TANF as a mandatory new partner needs to be

contributing $$ partner • Vincent (1001423164415476216):Update and Implement Tech Assistance Guide (TAG)

guidelines - Byron Zudima and Region V had training several years ago on this issue. • Michael (1000723343405980456):examples, share in career exploration, basic computer

training, job seeking skills, overall job seeking skills • Madera Workforce (1001127262431610107):Require State Adminstrative agencies to


provide tentaive local allocations for 2016-2019Based on the the funding levels listed in the Law.

• Daniel (1001423040217690633):Simplify the cost allocation rules and include a provision for a minimum percentage of support from EACH partner

• Lori (1000723343405994707):Signage, snow removal, IT, telephones, software, hardware, data hosting.

• Janeen (1001423050687518521):Clarification as to how WIOA funding to the locals would support their ability to fund infrastructure ( 5-year leases for example).

• David (1000907671784985794):Real cash resources for one stop infastructure not in-kind resources

• Korrie (1001324673047577338):can it be mandatory that partners cannot choose which costs they want to pay for? for example, supplies, postage, rent

• Lori (1000723343405994707):Signage, snow removal, IT, telephones, software, hardware, data hosting.

• Lora (1000723343405980867):DOL needs to provide specific funding for One-stop common services, then partners can share costs in other areas that benefit each partner goals and performance.

• Sharon (1000723343405970665):can't just be "in-kind" • Sheila (1001423030744830936):Separate funding streams for operations and career

services so there's no confusion about percentage of allocation for each • Terry (1000723343405970912):Non-cash resources should be well-defined as there are

real costs to cover and that has detracted from available training funds in under WIA • Pamela (1000723343406005899):specific amounts or % that partners should pay cash and

non-cash items by the average % of customer that are accessing the AJC. • Karla M. (1001306042764628903):Workshops, Seminars, and Courses offered at the

local level. E.g. Basic Computer Classes, "Tehnical" Courses like Resume Writing Seminars; Soft-Skills Development. Is that what you mean?

• Karen (1000723343405974707):better definiton of admin costs • Juanita (1001212336870482445):Partner staff working in the center but being paid by the

partner agency and not the center. • Donna (1001409736807763213):I agree that it may be beneficial to take funds off the top of

the WIOA funds specifically for one-stop operations if well-defined parameters for the partners are not given

• Mary (1001112931455344537):Supportive services provided by non-mandated partners should be considered inkind contributions. [

• Binh (1000723343405984131):Please keep the provisions clear and simple so that they are easily implemented

• Amy (1001423061447829111):WIOA partners should reach out to other resources as leveraging funds, such as the Department of Transporation and funds/resources to get to/from work, housing department to assist with rental/mortgage assistance, etc.

• Bridget (1000723343406001332):guidance to the state level folks on how to ASSIST (not control) in the resolution of local disagreements

• Greg (1000723343406007588):is infrastructure costs just for the building---or is it for the one-stop "system" leadership and mangement, as well?

• Jeffrey (1001423135330296309):technology upgrades • Carol (1000723343406005902):All costs should be shared by all partners • William (1000723343405992371):will there continue to be different levels of one stop with

the smaller one stops not having all the required partners • Vickey:capping costs, right now there is no limit what could be charged in rent and

maintenance


• Kelleigh (1000723343405978684):To me, this question ultimately leads to what the common performance measures are, what funding allocations are avaiable, and who carries the most "weight" in an integrated one-stop system. Costs shoudl be budgeted/allocated based on what it will take to achieve goals. Please include this connectin in discussion about funding center costs. Again, do all services and service integration have to take place in a physical center?

• Dave (1001423349984769553):Common intake and data system integration • Jessica (1001422756802227020):I agree with Lora • Thelma (1001423341835878166):Space, utilities, technology, IT • Jake (1001423046545349172):Flexibility so that partners wanting to be co-located arent

turned off by the cost • Michael (1000723343405980406):Rent, utilities, staff costs for resource centers,

receptionists, computer networks, computer repairs and maintenance, security, etc • Jeanne (1001423245971970607):Encourage mobile or virtual service delivery to rural

areas and give us the flexibility to make it happen. • Donna (1001423251093461375):enable experiments/waivers to dismantle current

bureaucracies at local level to create new pilots/models (use existing staffing as appropriate) • Kathie (1000723343405972484):WIOA mentions failure to reach consensus. Believe

that state agencies should negotiate up front for cash resources and allow local representatives offer those in local areas.

• David (1000919832083688852):Lots of research was done for past employment programs (i.e., PEP and CETA). Why not do analysis of this data to determine what has worked and what the dollar impact was for specific programs. Use those results. to provide guidance for today's workforce.

• rolando (1001208268587868418):Better categorization and seperation of program vs admin costs

• Janice (1000723343405973795):I agree with separation of program administration costs from overall admin.

• Caitlyn (1001229957469934548):Enough funds allocated to support infrastructure that partners are able to feasibly co-locate without a significant financial burden. Smaller program such as older worker services come to mind as partners that bring great value but need low overhead to participate.

• Jimmy (1001423242349479771):I agree that MOUs should clearly define what is requied from partners

• Lisa (1000723343405974835):What would prevent a partner from not participating in the local cost allocation and force the need to use state infrastructure funding.

• Joanna (1001423050480361875):Strike the right balance between spending our resources to measure, track and share costs versus use those resources to actually serve customers.

• Anne (1001423344925297157):Allow for a Statewide MOU • Dara (1000911057271747878):will administrative cost mean the same in WIOA as in WIA • Debbi (1000723343405998116):all co located partners need to bring cash to the table.

"inKind" doesnt keep the lights on........... • Robert (1001329748138535722):The Federal government should develop and implement

one IT system that is universal... costing too much for states to individually modernize • Sandra (1000723343405987667) 2:all activiites that are available to customers which

require no eligibility determination; job search and career workshops, introductory computer classes, resource rooms, computers, copy and fax machines, reception., common space lease costs such as classroom,

• Mary Lynn (1001121732478265809):workforce Employment Networks under the Ticket to Work program are demonstrating huge success in generating large amounts of revenue to


the workforce system some states (Florida, Iowa) but to start an EN requires up front investment, the infrastructure should include supporting this business activity

• Lisa (1001205242980922991):noncash resources tend to be too arbitary and difficult to manage

• Laura (1000723343406009856):since many state agencies do not allow local staff to approve MOU there should be a set of MOU criteria that the state agencies agree on ahead of time along with how it will be funded and then allow for local input and flexibility.

• Barbara (1001418334713057126):Restrict the amount of admin costs for the OneStop. Most are 5-8% and streamline the administrative functions.

• Beth (1000723343405973946):Consider "scholarships opportunities for partner agencies who might not be able to provide cash, but are valuable partners

• Nicole (1001212547675090132):flexibility at the local level. Wider definitions allowing that allow diversity in planning.

• Pam (1000723343405986476):What happens when/if partners won't contibute and/or co-locate?

• Donna (1000835852813547920):more flexiibility so funds that don't need to be "spent" on infrastructure may be moved to assist customers with more services, raqther than just be spent to use it up so we don't lose it

• Lynn (1001423079662181327):Career centers - business communication, resume writing, GED Prep important. Computer courses.

• Segun (1001423068103216848):Segun training staff about WIOA program , and cost of effective impementation, Custore service e.t.c

• Christopher (1001423275821269640):does equal costs mean equal share of oversight and accountabilitity

• Brent (1001423350699760542):Brent agree with Kristi model • Christine (1001423039102485979):investigate using community colleges resources,

classrooms, faculty, support staff - build collaboration with those organizations that could offset some of the costs

• Terry (1001423253901284501):ex-offenders - special populations - how do we do this when we have facilities adjacent to youth centers and service agencies? (legal limitations re ex-offenders service sites)

• Cindy (1000723343405997551):ESTABLISH "NON CASH" RESOURCES AS PART OF THE LOCAL RESOURCE SHARING AGREEMENT (AMONG PARTNERS) -- FOR THOSE PARTNERS WHO CAN'T PAY FOR SPECIFIC ITEMS/SHARE COSTS

• Otto (1000907746463381450):funding for administrative activities should be included in the guidance. The 10% cap is not sufficient unless it is specific to manage admin functions such as finance, contracts, etc. Additional funding is necesary at the local level to fund program coordination and to ensure the system's compliance.

• Tippy (1001423063268237956):restrict admin costs and focus more on service delivery • Denita (1000911251466691825):Agree with Pam • Justina (1001230442806719886):Provide guidance for leverage of resources and

mandated partners provide in shared costs to operate the One-Stop. Guidance on what needs to be tracked/reported under WIOA.

• Patty (1001412132808796540):Not many title II provides are located in one stops-fairness issue of cost sharing

• Alicia (1001320450973182441):I think of interpreting/translation services or access to these services as a noncash resource

• Richard (1001423032971864632):require state of the art audio video conferencing capability so as to serve more with less or existing staff

• Susan Palys:Agree with Lisa...Non cash often translates to no physical presence in the


service delivery • Alfredo (1001131247962419211):The various funding sources (DOL/DOE/DOR/HHS

should set aside funds to support the infrastructure of the System. • Jeanne (1001423245971970607):In an era of computer availability, the bricks and mortar

AJCs can be reduced. • Thom (1001423349739631132):Technology Upgrades and use of Scan cards for tracking

activity participation within AJCC building. • Jim (1001423142081596435):There was no teeethe in WIA for requiring shared costs.

Adult Educationa nd Voc Rehab did no pay their fair shre in mosta states. Please make the reirements for rigorous, espcially building and support costs. Delineate costs for shring printed information - pamphlets, etc.

• Dave (1001423349984769553):Regs should instruct States to allow recipients to budget for one-stop costs - physcial and personnel

• Lynn (1001423079662181327):Use library space. • Karla M. (1001306042764628903):Computer Classes - while not a 'fee-for service' to the

client, costs local workforce areas some financial resource as consultants/subject-matter experts must be paid for their time.

• Jodi (1001024335731268135):Integrated staff that could handle all services and not silo staff.

• Mariana (1001423066161476763):clear transition • Donna (1000723343405979387):In Tennessee we lost AE this past year because the local

providers were not given money for infrastructure. Make sure all requried partners are given infrastructure funding

• Christy (1000924538550254315):typically, wia has housed and hosted other agencies who didnt have the funding to pay their own ways (rent, staff, etc) this has become more and more difficult to maintain and as soon as the wia is unabkle to continue this, they move out and find other locations

• Carlos A (1001222443446276297):MOU shall be negotiated individually with each mandatory partner, not a common MOU executed by the state

• June (1000723343406006175):Transparent guidance on what partners are responsible for what with regard to location, services, infrastructer

• Sheryl (1000723343405974585):Providsion of clear budget templates that can be used for OS Operations and reported to Local WIBs

• Lynn (1001423079662181327):Use donated space. • Morgan (1001422769030197200):agree with Binh • Tammy (1001423141051567373):If cost sharing is going to be required something needs

to state that. • Mariana (1001423066161476763):and guidance • Joseph (1001114631321676598):unlimited funds for implementation. • Mary Lynn (1001121732478265809):benefits planning services for job seekers receiving

Social Security disability benefits needs to be an common approved funded service at AJCs • Mike (1000723343405983862):Why is the limit being established? • Shelley (1000723343405973307):make sure the term infrastructure is clearly defined - ie..,

physical infrastructure of resource areas, including technology, or just rent? or each state decides? or the technology required to support services for core custoners>? or a.ll of the above?

• Vickey:its very difficult to move the Centers, cap the rental increases that can be charged • Juliet (1000723343405983138):training or samples of what you want to see in the MOU,

RSA,and other agreements to make sure we are breaking down the funding in a way that meets the intent of the law; mom-cash costs included in the center currently include a partner


providing the copier, fax machine, paper, specific staff training. Would like to see other partners providing cost participation- WIA and WP providing more of the costs now

• Korrie (1001324673047577338):don't limit staff responsibilities- let every partner pitch in • Cora (1000723343405975803):all cost should be shared by all partners including

equipment, copiers, etc. • Sheila (1001423030744830936):Guidance on allocation of funds so ALL areas of the state

receive adequate resources, not just certain concentrated urban areas • Jim (1001423137347634964):Integrated system administered from the Feds. • Beth (1000723343405973946):Different AJC sites have different costs. Guidance should

help us with formulas to figure that out. • Wade (1001333844095191968):Need to have partners actually provide funding • Thelma (1001423341835878166):Community colleges would make ideal centers • Robin (1001411343884136195):Tie the common costs to factors like assurances that

accommodation is provided for persons with disabilities, other languages than English (including American Sign Language) are provided.

• Laura (1000723343406009856):agree with Cindy on Administrative costs • Julie (1000723343406010595):Service costs = facilities - rent, utilities,

maintenance/cleaning, IT, phones, furniture. Staff salaries and fringe. Consumables, online learning subscriptions, videos, staff development - cross-training. Communications, signage, websites.

• Jan (1001423249008664388) 2:If there is a client-centered [individual, community, employer, industry...] mission under which to build infrastructure provisions, it could potentially strengthen efficiency as well as effectiveness.

• Lynn (1001423079662181327):Open public bid for space • Barbara (1001418334713057126):Establish common catalogs for the community colleges

and career centers • Windie (1000723343405987758):Difficult to manage infrastructure costs if multiple partners

want to only contribute non-cash resources • Joe (1001423345929780118):I hope someone is recording this, I can't keep up with the

comments coming in. Its not a meaningful discussion if everyone is throwing out questions/ideas with not real discussion

• Jo Ann (1001423331906229535):community workers for grass cutting, outside painting and repairs

• Deborah (1000723343405990603):Porvide templates for cost sharing agreements, providing examples for non cash resources such as

• Shelly (1000723343406001269):It would be helpful if the State Executive leadership of the required partner agencies were required to execute a detailed MOU/RSA which would then be followed by the local MOU/RSAs. The lack of understanding of local level staff in the MOU/RSA process has been a huge challenge.

• Claudine (1001000543919239208):Are renivations to one stop facilities allowable and who pays

• William (1001215249897402488):centers should be required to provide a full array of services in practice not just in conspt. There fore there should be a push to have larger centers staffed regionally to provide that full array. If centers are based incommunities because of politics and end up smaller and offer more limited services that does not serve the customer well

• Jim (1001423142081596435):Make sure all partner are given infrastructure funding, and the local Boards get to review those costs.

• Barbara (1000913152943836118):Perhaps restructure the question to better understand it.


Open Chat 6: What input do states and LWIBs have for ETA to consider when drafting guidance on defining “and assistance” with filing UI claims?

• Adam (1001423056993371220):What staff will be responsible for this? • Lisa (1001205242980922991):our wagner-Peyser partners do not allow WIA staff or

partners to assist at all! • Madera Workforce (1001127262431610107):Mandate UI staff to be present in every AJC -

not just a phone or email address. • Beth (1001325556531877978):staffing levels • Lynn (1001423079662181327):More case managers added - both onsite & online. • Tippy (1001423063268237956):advocacy assistance for claimants • Christine (1000723343405969914):In states that have converted to on-line claims taking,

how do they meet this requirement? • Christine (1001423022522079679):this has raminfications for cost due to additional staffing

- how can the current one stop resources by leveraged with less funds than hiring more people to staff?

• Greg (1000723343406007588):most centers have a phone hotline to UI and help customers in the resource room file for UI online---is this "assistance"?

• Marcy (1000900842664503775):Will dept of labor be required to co-locate • Melissa (1001423350479100316):One data system • Angeline (1001423232314771773):language barriers • Thomas (1000723343405971586):Make sure there is some UI funding available to help

pay for it...don't have Wagner-Peyser or WIA dollars shoulder the added burden. • Steven (1001329652150062084):Mandated partners should be required to provide

monetary support to the AJCC. The resource sharing is usually fairly limited and it certainly doesn't pay the rent and fund staff.

• Barbara (1001423034002563491):have people in the field - not just call centers • Otto (1000907746463381450):Critical to open the database to the one-stop partners so

they are able to access all information • Christy (1000924538550254315):what partners will be responsible for this? EDD no

longer provide this in One-stops, so does this fall on the shoulders of WIOA staff? • Janet (1000723343405980720):Need to have a UI representative on site to aid cusotmers.

The phone thing doesn't work! • Tippy (1001423063268237956):timely responsiveness from UI staff • Shelley (1000723343405973307):will information be defined - should be beyond a

brochure. • Pat (1000723343406000751):"assistance" need to be defined better • Diana (1001422755358635297):UI assistance by the one-stop should be funded by the UI

system • Karla M. (1001306042764628903):How do we do this, inasmuch, as local WIBS OSS

Staff - whether WP or WIA- do not have the training on assisting clients on UI Filings • Sharon (1001401443809725998):Legality issues....who is held accountable? • Donna (1000723343405979387):It's all online and in call centers in TN now. Local areas

are not allowed to give any kind of assistance. How will this be done? Define "assistance" • Karen (1001423235769669156):Read only access to UI system • Carol (1000723343406005902):Claimants don't always have the technical capabilities and

then there is not enough staff to help those that don't have that technical ability. • David (1001006842843949659):require states to house UI and WIA under the same

fiscal/admin ownership. • Karen (1000911440497262319):Instead of being handled by UI Call Centers?


• Julie (1000723343406010595):live chat available for online claims • Erica (1001127347327352984):Insufficient funding to supply bodies for every location,

daily. • isidore (1001422827958254489):Unfunded mandates unfunded mandates unfunded

mandates unfunded mandates Unfunded mandates unfunded mandates unfunded mandates unfunded mandatesUnfunded mandates unfunded mandates unfunded mandates unfunded mandatesUnfunded mandates unfunded mandates unfunded mandates unfunded mandatesUnfunded mandates unfunded mandates unfunded mandates unfunded mandates

• Jodi (1000723343405981302):only merit staff can assist UI claimants • Christy (1000924538550254315):Yes! the phone thing doesnt work. • Kathy (1000723343405994718):critically important for in-person assistance with filing UI

claims and should be offered by UI staff • Cynthia (1001029170914368556):Who is the responsbilty part for providing that assistance

for UI • Jill (1000723343405984537):common data systems • Jodi (1001024335731268135):Allow ALL staff to have UI information access so no staff

are siloed. • David (1000907671784985794):Provide funding to one stops to provide the service • Barbara (1001423034002563491):access to immediate data for co located partners to do

their jobs and serve the customers. • Sharon (1000723343405983633):UI staff located in the AJC • Pamela (1001022964364581872):we just gone finished transitioning UI out of the

one-stops in Oregon!!!!! • Kathie (1000723343405972484):require trained UI staff be physically located in Centers

to provide one-on-one Q&A and help with filing even if filing is required to be online • Korrie (1001324673047577338):require specific UI staff to be co-located on site to assist in

the most informed way • Robert (1001329748138535722):IT modernization, what information needs to be gathered

and distributed to be considered assistance • Barbara (1001423034002563491):in person assistance • Leona (1001126959228635479):We want UI's presence represented in the One Stop • rolando (1001208268587868418):Why wasn't UI named as a mandatory partner in terms of

co-location similar to Wagner Peyser • Jeanne (1001423245971970607):flexible by WIB area. • Charlotte (1001423167471971176):Assistance needs to be clearly defined is it access to

technology for filing, is it entering data for staff when they are technology challenged, or have language barriers, does this involve advocacy

• Donna (1001409736807763213):Assistance on the computers as they file the claim electronically, limited staff makes one-on=one assistance difficult

• Dan (1000723343405970456):That UI filing is done by phone or internet so One Stop staff has little impact on UI filing-

• Suzanne (1001030668616448086):How much additional time it takes to help someone understand and complete the forms and file a claim and what additional resources might be available--bilingual in our area; space, staff costs, forms and materials translated, etc

• Richard (1001423032971864632):Include self help instructinal videos • Patrick (1001422839485950211):With States having virtual UI Offices, how would this be

defined by DOL? • Pam (1000723343405986476):Assistance shouldn't be automated phone systems.

People need to talk to "real" people. • Jenny (1000723343406000524):Ah oh...UI not going to like this. They always say no one


is authorized to provide assistance cause only they can give accurate information. You better explain what you consider "assistance" and then tell them they gotta allow it.

• Susan Palys:This will have a huge impact on traffic in the one stops which is now handled strictly by telephone assistance. It will mean that local staff should increase instead of call centers

• Lisa (1000723343405974962):More financial partnership from UI • Christy (1000924538550254315):UI staff should be co-located. • Jenny (1000723343406000524):Ah oh...UI not going to like this. They always say no one

is authorized to provide assistance cause only they can give accurate information. You better explain what you consider "assistance" and then tell them they gotta allow it.

• Lynn (1001423079662181327):Today people appreciate the online option. • David (1000723343405975107):Use/List specific examples of definitions of allowed /

suggested assistance • Jessica (1001422756802227020):will there be specific WIOA funding to UI to provide this

assistance? require 'co-location' of UI and one-stop centers? • Jackie (1000723343405993923):Great, nothing new but IT MUST NOT CONTINUE BEING

THE PRIMARY SERVICE in the centers. ALSO NEED TO REQUIRE UI Participants to attend workshops, real job search assistance and activities that will get them back to work....

• Jill (1000723343405984537):staff to assit in person and virtually • Ann (1000901243780341304) 2:Yeah - Which staff will be responsible?? Do you folks

KNOW how complicated UI is, and what liability we have in making a whole bunch of people responsible for talking about this to customers???

• Adam (1000723343405971414):Absolutely DO NOT require One-Stops to actually take claims in person. Many states have moved to call centers/online filing and are not interested in having claims-taking operations in the field

• Beth (1001325556531877978):it will also require radditional resource room computers for filing

• Jennifer (1001008062540609164):because UI has so many pieces to it UI staff should be the only staff conducting anything with UI so that 'other staff' dont violate the law or UI mandates

• Jake (1001423046545349172):Who is responsible... who can do it who may not be necessarily required (i.e. can all staff pitch in)... what are the specific tasks that staff can or can't do for someone

• Janice (1000723343405973795):We already have a difficult time bringing UI to the table. Ideally, they should be a required One-

• Windie (1000723343405987758):Clarification on "assistance" - does this mean assisting people to access online or phone based filing of claims, or should people be able to file a claim at the one-stop?

• Kathie (1000723343405972484):All staff in the centers need to have access to UI data • Donna (1001334647497825038):Currrently there are no IU Staff in rural areas to assist

with registrations issues how do you plan on changing this? • Sandi (1001013157046299996):We have finally gotten away from being the UI office and

you are going to return us to that status with this inclusion. The UI system in FL is automated and is not conducted in an office. The assistance we have is access to computers and phones. That should be the extent unless all of UI is turned into a work first model and the funds given to the LWIB

• Cynthia (1001029170914368556):what if UI provider cannot co-locate with AJC one-stop • Karen (1000723343405974707):it shoudl be a seamless service delivery not matter how

the people come into the cneters Currently UI customers get a differnt typs of serve as do TANF


• Sue (1001226438679655229):We have a dedicated UI phone line in our AJC. That should qualify for "and assistance"

• Deborah (1000723343405990603):UI staff are in our AJC's to provide assistance as needed for filing of UI.

• Winona (1001308541761071793):agree w/Tippy, isidore.... • Sookyung (1001423052830137991):implies one-to-one or perhaps group assistance • Carlos A (1001222443446276297):UI claimants able to file claims through AJCs by means

of access to Internet or Call Centers (providing the tools) • Judy (1000723343405971360):UI staff need to be responsible for these required activites

in the AJCC's • Donna (1000723343405979387):Bring back that function to the career centers! • Claudia (1001131864979164189):professional development to current AJC staff to

understand the UI process. • Terri (1000925137811761839):Access and training • Becky (1001423346727149896):how will this work with states that have central call

centers • Mary Lynn (1001121732478265809):the options to file an UI claim need to be available and

accessible for customers with disabilities. this includes accommodations such Sign Language interpreters for appeals, etc.

• Martha (1000917050483081439):wow, this could suck the life out of staff - but it is very necessary here where there are no physical centers her. could see it being a major concern for staff b/c EDD staff have been threatened in the past when desperate people cant get their UI problem solved. That's when they show up....

• Pat (1000723343406000751):New costs will be incurred in trying to provide this assistance. One stops are not equipped to handle the level of need for U.I. customers.

• Sharon (1000723343405970665):If UI assistance to be provided through the center, then there has to be UI staff in the center to provide it

• John (1001423344119669612):Need to have staff available to provide this service..."and assistance" means being available to help every client file a claim

• Dianne (1000723343406005992):State will need to fully staff offices. Not a great oartnership when WIA provides majority of staff. SHould be equal partners.

• miraj (1001422965645016995):one clear employment system. made transparent to america. it should be quick to get a job - not take yrs and yrs

• Stephanie (1000723343405971137):Set of required activities for all claimants that increase as UI duration increases.

• Debbi (1000723343405998116):all edd reps need to have full access to assist the claimments resolve UI issues not just put them on the phone to someone else........

• Terri (1000926058628154614):local staff must be cross trained for UI • Carol (1000723343406005902):Liability in assisting claimants if their claim gets denied • Lynn (1001423079662181327):public bid for space & computers. • Jill (1000919837355411389):need to have dedicated staff in offices with more than one to

two hours a week access • Norm-Anne (1000723343406000655):Include guidance on how to provide assistance to

limited english proficient clients. • Jim (1001423142081596435):States have so many different sgtructures and staffing

arrangments. RAise the threshhold for the requiements. Also address the use on wbsites and call centers and how they will integrate with AJC staff in the local offices.

• David (1001423149863799423):Someone on site to assist customers with questions and problems with the claims process. Including printouts needed for banks / mortgage companies.


• lynda (1000723343405971443):telephone assistance • Toriana (1001423051343031459):Will WIOA funds pay for the person to provide the

assistance • Jack (1000723343405991752):co-locate UI staff in One-Stop centers to assist walk-ins and

callers with UI services and questions • Daniel (1001423040217690633):The UI agency needs to adequatly fund and/or staff that

service • Feliciano (1001423040157952410):Allow AJC's to get funds from UIA for certain levels of

assistance • Robert (1001329748138535722):Provide a modernized integrated UI/ES system rather

than leaving it up to each state • David (1001411948825050017):We already provide "assistance" as far as the general

process, if they are looking for improving assistance, we may need a UI person in the Career Center. We have no qualified people on staff to get into specific claims questions or fix a problem with a person's claim

• Lora (1000723343405980867):Does this mean services provided by staff or online/phone, etc.

• Bridget (1000723343406001332):Clarification that "assistance" will be provided by UI staff, not WIA staff.

• Donna (1001409736807763213):Virtual assistance would be great • Dave (1001423349984769553):current core service assisting fincial aid roles out as a half

day workshop • Julie (1000723343406010595):have enough phone lines, call centers, staffing to walk

claimants through the process • Jill (1000723343405984537):staff training • Kay (1001413939234886219):we currently have career center staff provide assistance with

online UI filing or direct them to the phone if they want to file by phone. The assistance is really about computer access and directing them to the website and website instructions.

• Susan Palys:it would requires a huge amount of staff training • Shelley (1000723343405973307):assistance definition - refer to a computer? resource

area staff assist? what is definition • Norman (1001131250441409256):need to distinguish the responsibilities of WIOA and WP

staff or need to clarify integration (California ISD model). Will WP and WIOA staff be truly integrated and be required to provide such services?

• Christine (1001423039102485979):recognizing what would be the limitations that would prevent someone eligible from taking advantage of the services: language barrier, lack of computer skills, disabilities, remote (housebound), etc

• Lee (1000723343405971356):This is a tough one because state UI law may prevent One-Stop staff from providing most forms of this assistance. On account of this, I think the definition needs to be worded as loosely as possible and must include an "out" for states whose UI law prohibits certain types of assistance.

• Cynthia (1001029170914368556):What if space prohibits co-location • Robyn (1001201761856401822):is the presense of UI staff required in the centers • Karen (1000907740183547265):The on-line and phone system used by our state has

proven to be inneffective for certain parts of the population. There needs to be a mandate to have a UI staff person available in each area to assist those individuals who have limitations to their technical skills.

• Thelma (1001305149135820422):Direct UI services are needed for one on one delivery. • Angele (1001423348653977211):The WIA side no longer has staff to provide one on one

services


• Amy (1001423061447829111):Maybe we can have AARP volunteers assist customers with UI claims filing.

• Sandi (1001013157046299996):Business enggement and UI assistance do NOT go hand in hand

• Sheila (1001423030744830936):Have UI reps in the OneStops to be able to deal with customers' UI questions in REAL TIME instead of having to deal with the frustration of trying to get through to an overworked call center staff

• Valaryee (1001101255597845048):"and assistance" should be actual in-person assistance • Mariana (1001423066161476763):online option would be easily accessible and simple. • Carlos A (1001222443446276297):UI services do include colocation of UI staff to provide

such services? • Wade (1001333844095191968):Have actual UI staff assigned to one stop and not at a

claim center located elsewhere that is only available to assist by phone • Michael (1001423056023082024):Currently all UI claims are handled directly with another

department's call center in an effort to centralize and speed the claims process. • Kimberly (1001230740893040300):at our one stop, everyone can direct a person to online

claim system, but if client has questions must be answered by Employment Services since they have full access to claim

• William (1000723343405992371):The smaller one stops with limited staff will need to have Wagner peyser staff available for this function

• Juanita (1001212336870482445):No one in house knows very much about UI. We have not been allowed to help since State installed the call center. Customers hate it. This will make customers happy as well as add work to staff.

• Carolynnette (1001413541493404408):have UI staff located on AJC • Sheryl (1000723343405974585):Can this assistance be delivered over the phone, rather

than in-person at the OS? Additionally, a shared data system is critical to ensuring job seekers get OS services before their UI benefits are exhausted.

• Vickey:define who is responsible for the assistance, the training of this assistance, and the professional development of this assistance

• Thelma (1001423341835878166):assistance means different things to different audiences • Jeffery (1000935138941342280):staff available to provide one on one help to a customer

filing a claim if needed. Also to answer questions about issues with a claim. • Brent (1001423350699760542):Brent Examples of the term assistance • Terry (1000723343405970912):We assist as we can now but have no training, only

expereince from working previous customers. Be aware we could spend half our time assisting custoers filing claims , shorting itme assisting with job search

• Don (1001102734468763528):In our state UI is not an virtual process with requirements to engage the career center or one=stop along the way. It works - Examine Florida's model.

• Robin (1001411343884136195):When assistance is provided, it needs to consider attention to providing accommodation for persons with disabilities. The assistance needs to be language and culturally appropriate. One size does not fit all - and ONE Stop seems to make services generic. The staff need to be customer oriented not phobic

• Windy (1000723343406010995):Does UI have to be co-located with WIOA? • Amy (1001334549080434680):clarification and cross-training • Diana (1001422755358635297):UI system may shift workload to the WIOA system IF not

careful • Jill (1000919837355411389):Online function or chat function • Sherri (1001218559567786395) 2:UI system available to all AJC staff not just merit staff • Nina (1000723343405971073):Let states determine the level of assistance according to the

requirements of each states UI laws


• John (1001027958624577182):UI services must be provided with WP funds and by state Employment Service staff, not LWIB staff, unless you are now funding LWIB to do this function. The state has completely automated this and doesn't provide assistance at the one-stop.

• Jessica (1001422756802227020):providing provisions for both in-person AND virtual/on-line assist options

• Dan (1000723343405970456):Dedicated technology for UI claim filing=phone and computer

• Joan (1000723343405982774):UI staff were located at local sites (in WI) at one time, possibly locating a UI staff in each job center

• Shelley (1000723343405973307):state board again should have input with these type of services and technology tools being used

• Marty (1000723343405975337):Do you define "and assistance" as something a person does? You need to clearly define this.

• Sandra (1000723343405987667) 2:In our state UI assistance has been totally removed from the one-stop centers and it creates a challenge. UI staff should provide a limited number of staff for customers who have challenges with applying on line. It will provide better customer service; and bring that expertise back to the field.

• Dave (1001423349984769553):require UI expert staff locate at the one-stop - not 100 miles away at a telecenter

• Tippy (1001423063268237956):continuous training activities as a condition for receiving UI benefits

• Charles (1001422752047799880):charles - in NY all UI activity has been confined to call centers, are we talking claims taking or just claim advisement. These are two different animals and staff in centers would have to be retrained to support either of these activities.

• Laurie (1001423038184272857):UI is a compliance driven program.We ae the EMployment system , not the Unemployment system. contradicits our customer service modlel in serving both jobs seekers and businesses in a welcoing environment.

• Carol (1000723343406005902):What would qualify someone to be considered trained to provide that assistance

• Jason (1001217030241908355):assistance means providing staff with the data systems access and appropriate training to assist customers with the routine UI inquiries that we see everyday in One-Stops.

• Joanna (1001423050480361875):Need to strike the balance between offering UI assistance in the job centers and protecting those resources to help people find jobs.

• Sandi (1001013157046299996):your customer is business first, so make UI assistance a local determined feature based on funding availability

• Laura (1000723343406009856):I can't imagine that DOl will allow anyone but DOl satff to provide assistance to UI claimants even though there is a level of assistance that can be provided by all Center staff

• Lynn (1001423079662181327):call centers - case management trained. Website that is interactive.

• Pat (1000723343406000751):Costs incurred in trying to expand and increase phone line system

• LaToya (1001404834953646401):I agree with Jill • Lisa (1001205242980922991):probably more partner/staff training and funding support

could help • David (1000723343406010805):I hope the assistance will be mandatory job search

services • Robert (1001329748138535722):Cross training of UI and ES staff is essential for this to be


successful • Barbara (1001423034002563491):if we need to assist what is our liability as partner • Kelleigh (1000723343405978684):WIOA will have insufficient funding to cover these costs

to assist claimants in the filing process. Guidance could include leveraging volunteers, other community groups, etc. as a non-cash resource in costs to assist in this requirement. Libraries come immediately to mind

• M (1001423348073507943):The engagement with customers becomes all about filling out lengthy paperwork, and therfore the engagement with customers completely changes. There needs to be more of a movement to online filing, and then thoughtfulness around what the call in process looks like for mandating customers come into the cetner for certain activities. During economic downturns case loads balloon making every enagagement about checking the boxes so someone can get their UI. If we are moving to a more case managmenet approach where we are working to assess a customers career services needs, why would they want to meet with us "paper pushers"?

• Barbara (1001418334713057126):Again, if UI staff will be providing guidance and assistance, that means that the UI staff must be cross trained as well. Each staff must take a holistic approach to client services.

• Lisa (1001418844921573342):accessability to all, including technology challenged and multi-lingual

• Vincent (1001423164415476216):Continue the requirement that assistance continues to be provided by Merit staff in order to preserve one-stop provision of overall services by the state. Non-merit staff will fractionalize overall services in the one-stop

• Rachel (1001308755284512357):Have UI staff loca • Adam (1000723343405971414):The focus of the One-stop should be on reemployment,

not claim-filing • Michael (1001409921333113429):provide real help and assistance as a paying mebmer fo

the american job center • David (1000723343405978099):Clearly state the difference between local workforce

providing information and claims staff providing adjudication • Lisa (1000723343405974835):Once again, do not regulate beyond legislative intent. WIOA

does not indicate there must be staff to provide the service. Recognize that UI is a benefits administration program in which individuals are applying to receive a check, not unlike the Social Security Administration.

• Jennifer (1001332239561707846):Don't define 'and assistance' as in-person and one on one

• Sookyung (1001423052830137991):need to strike a balance with this and the requirement for ES colocation

• Donna (1000835852813547920):Again, the silos need to go, the services they receive under WP are the same they receive under WIA, just "More Intense"m under WIA, have all staff under one program, from sart to finish, more intensive staff assisted that way and better results woth more hands on approach for the customer

• rolando (1001208268587868418):Would "and assistance" inlcude determination of eligibility of TAA?

• Angie (1001402444685096222):Agree with Robin • Marcy (1000900842664503775):Concern that the one stop will once again become known

as the unemployment office... we have worked for years to change this perception • Christine (1001423022522079679):Question would be "who" provides "and assistance" -

can be done across the staffing or just UI? Try not to limit thought on this. • Mary Lynn (1001121732478265809):ui claims by phone need to be available by use of all

types of phones (land lines, cell phones, videophones for deaf, etc.)


• Lori (1000723343405994707):In Iowa, claimants in need of specific assistance are provided access to our UI Service Center where program experts can answer their questions. Access is available on line, through chat, or phone from any local office or internet connection.

• Nancy (1000723343405972078):Merged Commonwealth WIOA and Wagner-Peyser data systems.

• Amy (1001423061447829111):Maybe create public workshops for assisting customers to complete UI claims

• Howard (1001423162511748643):Filing UI claims should be built into the One-Stop data capture process.

• Pat (1001019360232144026):UI services provided on-line and through call centers. What funds would be used to pay for UI services within the centers?

• Windie (1000723343405987758):Providing effective assistance often means having access to staff (in person or by phone) who are knowledgeable of UI processes to respond to customer needs

• Beth (1000723343405973946):All call center related now. One Stops can barely assist any job seekers with UI now which causes customer confusion

• Jennifer (1001332239561707846):Agree with Adam • Mark (1001423240156463324):Crosswalks, lots of crosswalks. And please unify,

standardize and automate them. • Greg (1000723343406007588):assistance in "filing" must not include resolution of "UI"

issues: Where's my check? etc. "Filing" is applying and not comprehensive UI Services. • Donald (1000723343405994054):Will need to ensure that we consider, support and allow

automation as well as online application/delivery of service. However this will also need to balanced with local resources or the human touch. Claimants should be mandated to register with local onestops or AJCs as a condition of UI application.

• Thom (1001423349739631132):Additional EDD staff to assist customers filing claims. More EDD staff to answer the phones at UI Claim Centers. Customers do not hang up the phone, just pass it on from one customer to the next because if they hang up, it's nearly impossible for them to get reconnected to an EDD UI agent. Long lines in the AJCC during 'winter workload' times when the agricultural industry moves from Central CA to Yuma, AZ

• Lisa (1000922701322763388):Each and every local office should have a dedicated staff person to work directly with claimants. While you don't want to revert back to the old "unemployment office," if assistance is to be offered, it is likely to be better received in person rather than virtually.

• Terri (1000925137811761839):Will we be held accountable for assisting someone with a claim especially if it's incorrect

• Richard (1001423032971864632):Have all local Job Center DOL employees have a corss-functional knowledge of all DOL departments

• June (1000723343406006175):Lots of training/guidance for local staff- • Deborah (1001107353031915603):Will One-Stop staff need to be cross trained with the UI

process? • Jon (1001411867617464993):Once a standard is identfied, what are the implications of not

assisting to that standard...? • Robin (1000924847542361518):Many states are pushing on-line claims only and walk-in

one stop assistance for UI claims is limited or non-existent. • Shannon (1001423051739285017):We can offer internet access or phones for claimaints to

file their claims and help with troubleshooting any issues with the UI webiste, beyond that we need staff to take claims and we are trying to get away from being the "unemployment office"


• Janice (1000723343405973795):We already have a difficult time bringing UI to the table when it comes to attendance at Rapid Response meetings. Ideally, they should be a required One-Stop partner, rather than relying on One-Stop Case managers to assist with claims filing.

• Ann (1000901243780341304) 2:In Oregon, we have barely managed over the past few years to convince customers that the WorkSource Offices do not handle UI issues and to go straight (via phone or online access) to the UI Call Center staff!!! Can't believe we're going to have these upset people in the one-stop centers now.........Ugh.

• Alicia (1001320450973182441):UI experts onhand to explain process and answer questions

• Marla (1000723343405982078):Does assistnace mean having a phone in Career Center that is direct line to UI call center or having someone in resource center to assist customer apply online or does it truly mean to have a Employment Service body available to customer who can physically help them with filing claims and answer questions and help trouble shoot problems with claims?

• David (1001423149863799423):Having staff available to help those customers that are unable to file a claim online due to lack of computer skills and/or access.

• isidore (1001422827958254489):I'm sorry about that unfunded mandates thing- MA moved to an automated system last year but given the requirements of many of the populations we all serve, that did not work well. "and assistance" = "resources" = "funding". This needs to be addressed.

• Karla M. (1001306042764628903):Often times customers cannot get a human being on the telephone to help address their UI questions. Are WP and WIA staff now being tasked to assist in this way or will UI be re-integrated into the Workforce System?

• Carol (1001423340598996052):Local • Diana (1001422755358635297):Branding may be a problem...WIOA is about

reemployment NOT unemployment • mimi (1001406553782592264):Ability to filter locally those that really want "assistance" and

those who don't. Need freedom locally to develop a tiered approach of service to be efficient and effective with level resources.

• Pamela (1000723343406005899):This is already being provided in the One-Stops by WIA staff. Would like more WP staff involvement. Also better definition on Assistance.

• rolando (1001208268587868418):Require the presence of UI trained staff in One Stops • Sandi (1001013157046299996):If you watn assistance you MUST give funding to staff that

increased function. • Joanna (1001423050480361875):Flexibility in defining staff roles and functional

supervision. • Terry (1000723343405970912):UI staff with expertise need to be in centers to provide UI

claims filing assistance • Laura (1000723343406009856):agree with Marcy on UI office "stigma" • Robin (1001411343884136195):Virtual assistance does not work for everyone. Websites

and telephone systems that require a constant stream of choices do not assist people who are in distress

• Juliet (1000723343405983138):many areas are doing a lot online and many participants need help with using the online systems, need access to computers, help understanding the questions UI asked, need to understand in "human terms" what questions mean, the wage they will make in a certain sector

• Janeen (1001423050687518521):Associated costs to come from UI? • Carlos A (1001222443446276297):legal issues of accessin state UI systems • Karen (1001423346720631060):Assistance with UI appeals. Assistance with filing the


actual claims, assistance with filing on-line...have people actually on site to assist. Maybe the use of volunteers to asssit? Especially important for folks who live in rural outside areas.

• Loretta (1000723343405971163) 2:Provide clear policy statement defining the extent to which the assistance must be provided; any proposal would need to include a cost-benefit analysis for our state DOL to measure the benefit of moving staff into the AJC.

• Lettie (1000723343405997499):need much more information and guidance on this. • Michelle (1001423336300358704):Have UI staff assist on-site, not via phone...on-line

application tends to be difficult for most customers. Most do not know what a user name or password is...and if they do, they cannot remember it

• Shelley (1000723343405973307):if it does not mean providing individual assistance regarding own claim, be sure to clairfy that in the definition

• Christopher (1001423275821269640):Will the LWIA staff be held accountable for UI services, this take away from providing Case management and Training services. Have UI staff in the AJCC

• Justina (1001230442806719886):EDD-UI staff retains responsibility for this fundtion at the AJC; clarify if each AJC must have more than UI partners, phones, UI information--will there be any funds available to support transition of resources?

• dee (1000723343406003979):the amount of training that will be needed to train partner staff on UI claims

• Kathie (1000723343405972484):UI assistance should always include assistance with reemployment even while assisting with claims

• David (1000723343405975107):Could be online as well as in person (one-on-one) and in group sessions

• Edna (1001022154617629554):"And assistance" takes time. Minimum functions of UI staff need to be clearly defined.

• Laurie (1001423038184272857):Last time we di this with EUC, our WP staff were pulled of fheir jbs to do UI compliance with no additinalf funding or staffing.

• Barbara (1001418334713057126):Clarify UI services. Exactly what is meant by that? • Ann (1000901243780341304) 2:Agree with Diana!! "Employment" vs "Unemployment"!! • Lynn (1001423079662181327):One stop should have a virtual option. Can be both on-site

& on-line option at one time. • Marilyn (1001423163487044573):agree with Terry • Jill (1000919837355411389):agree with diana • Denita (1000911251466691825):ES should be crossed training with UI • Joyce (1001423036942728712):I think 'assistance' is a person. Someone needs to be

available to them by phone or in person. Think of 'call centers' and the volume they can handle.

• John (1001423344119669612):agree with Pamela • David (1000919832083688852):Incentives are missing for workers. Currently their is a $1

cut in benefit for each $1 of income. I believe that a $1 cut in benefit shoule be for each $5 of income. That creates an motivate to accept a prttime job .

• Karen (1000911440497262319):Cant hear the person speaking. • Donna (1001334647497825038):UI is still in a Silo and makes it very difficult for the client

to get the needed help or guidance. • Caitlyn (1001229957469934548):Workers benefit GREATLY by having one-on-one

assistance with filing UI. The benefit of having representatives embedded in the one-stop centers who can aid with UI claims is huge. Also, having UI representatives on-site at Rapid Response (layoff sessions) to complete UI applications by hand is a great benefit to ensuring that workers get issues resolved in a timely fashion. Most recently at a Rapid Response session where this service was offered, 19 of 32 workers had significant issues that were


resolved on the spot. Had all of these been completed online there would have been long inturuptions for claimants. Workers cannot reach assistance through the phones at this time due to budget cuts and low staffing. One-stop assistance would mitigate this.

• Sandi (1001013157046299996):Why are we trying to break down the AJC reputation to once again be the UI office?

• Paul (1001423349401081922):When I first joined my regional WIB, I heard almost immediately from connections on Facebook had complaints about how 'disconnected' they felt when they went in for these services. They felt they were basically told to go and get on computer and then were left to fend for themselves. While it certainly does make sense to put the weight of responsibility on the claimants, enhancing support to help guide them through the process or even 'hold their hand' a bit more as they start out does sound like it would be a good thing. However, time spent on these actions will take time of staff - and will thus potentially mean a need in more staff.

• Beth (1000723343405973946):UI staff are integrated in person into AJCs • Shelley (1000723343405973307):if it does not mean to counsel when is the best time to file

a claim - be clear • Trina (1001423033395776891):everyone in the one stop needs to have access to the UI

information • Cynthia (1001029170914368556):define assisatnce for areas that do UI on line • Larry (1000723343406002981):Consider how many states currently have centralized UI

call centers with no presense in the AJCs. (e.g. Oregon, Utah, California, etc.) • Debra (1001423254186038715):Wagner Peyser staff need to be available to assist in

common customer areas including UI claims & job search • Charletta (1001113143673985252):more user-friendly online UI applications, easier access

to UI staff when problems arise, cross-training for staff and actual access to UI to make corrections, unlock or input information - or actual UI staff in one-stop

• Carlos A (1001222443446276297):UI services do not mean colocation UI within the One-Stop

• Laurie (1001423038184272857):Leave Ui out of our office. • Carol (1001423163666007051):agree Terry • Pam (1000723343405986476):Get local area input on how this could/should work • Rebecca (1001103533827278865):What is liability for providing "wrong answers" if the

assister in not a UI staff person or doesn't have full access to information that would help inform the customer

• rolando (1001208268587868418):UI staff should be trained in filing claims, continued claim forms, overpayments, etc

• Ann (1000901243780341304) 2:Edna is correct as well - Assisting customers with UI issues is extremely time-consuming. Who will be available to do this all day??

• Feliciano (1001423040157952410):Have UIA staff colocated in the AJC's instead • Robin (1000924847542361518):Cross-training is needed between partners, especially UI

and workforce partners • Frances (1000723343406001403):establish expections for "assistance" from staff, services,

resources and similar concepts • Karla M. (1001306042764628903):I'm with Caitlyn • Kelleigh (1000723343405978684):Again, any activity required should be able to

measurable to outcomes of the system. If this is an activity, there should be a measure attached to it

• Steven (1001329652150062084):At the AJCC's the EDD staff should include both Workforce Services and UI Staff. When clients know that EDD staff are present, they assume they can get their UI questions answered. It's very frustrating for the clients when


the EDD staff standing in front of them says I can't help you, I only do Workforce Services, you have to go to the UI office.

• William (1001215249897402488):a local ombudsman in the center who can directly communicate with state UI staff to resolve a complaint, problem or misunderstanding on behalf of a customer. Also detailed step by step guides for claimants on how to file, how to resolve problems, reesources to access

• Lettie (1000723343405997499):at this time WIA staff is not allowed to give too much advice on unemployment insurance. we do provide phone access to call centers, but that is very limited.

• Johnnie (1001423152645441345):What type of training will be provided to staff to provide the "assistance".

• Kimberly (1001230740893040300):we train people how to file claim themselves online and do not do it for them, we want to enable them not do for them

• Joseph (1001114631321676598):ANYONE who is going to be in a position to provide "assistance" must be educated in UI processes to ensure clients receive answers to the quiestions and viable assistance.

• Jennifer (1001332239561707846):And assistance should be having access to the correct resource to resolve issues in a timely manner

• Juanita (1001212336870482445):Most often question I get is "I filed my claim then I stopped receiving the checks. Who do I call to find out about this."

• Cathy (1001423336140002083):Many services are provided on line so "and assistance" would need to be clearly defined. Would it mean "real" people giving the assistance?

• Robin (1001411343884136195):Allow customers to create an account and document what is happening (or not happening) in the assistance process

• Janet (1000723343405980720):Customers need a live body to help them thru the UI process!!!! That's what line staff and customers have been saying for years!

• John (1000723343405984677):OS staff would need full access to UI database • Michael (1001423056023082024):Will there be funding to allow for a more enhanced

triage? • Terry (1000723343405970912):Customers will all want to come in because they do not like

call centers and many will not use on line filing resources • Mary Lynn (1001121732478265809):will the collection of wage records ever get shifted to

monthly instead of quarterly? can it move into the 21st century ? this would help with other public programs eligibilty, etc.

• Tippy (1001423063268237956):Tribal TANF staff have training and accessibility to state UI database interfaces to further assist UI claimants

• Jill (1000919837355411389):Provide guidance on what types of "assistance" you are looking to see

• Lisa (1001205242980922991):merged databases, shared agreements, process to streamline the access fo r service deliver

• Jan (1001423249008664388) 2:Just one kind of assistance is language • Jimmy (1001423242349479771):allow all staff to be trained and obtain access to UI

system. this would cut down on the number of different individuals a customer must see to get the assistance they need.

• Nicole (1000723343405996384):Does "and assistance" mean just providing electronic access? I.e. access to phones/ computers to contact UIs call center? That isn't much different than what's happening now. If UI is a partner, they should be required to be physically co-located, like TANF. Otherwise, customer service will continue to suffer because WP staff become UI and can't effectively do their primary jobs of helping job seekers find employment opportunities.


• Stephen (1001228339774785048):Bad idea; EDD needs to increase their staff and infrastructure to handle UI. We are here to get help get these people back to work.

• Michael (1001409921333113429):good point, we don't want it to be the unemployment office again.

• Janeen (1001423050687518521):Specific guidance on whether assistance means in-person? on-line? Forms?

• Angie (1001324835071207289):It needs to be in guidance that a UI rep is available on site in each region/area, not via call center

• Deborah (1000723343405984525):access to talk to UI • E'lois (1001104655735653449):Does a UI customer call center suffice for providing

assistance through the One-Stop Delivery system? • Pamela (1000723343406005899):Give current WP staff training or freedom to assist with

UI • Sandra (1000723343405987667) 2:Continue to have multiple access points for UI

application process such as phone or computer but to also strike a balance with meeting the needs of customers that have computer literacy challenges.

• Cindy (1000723343405997551):LOCAL AJC STAFF NEED TO HAVE ACCESS TO UI SYSTEM TO SPEED UP PROCESS/BE ABLE TO ANSWER QUESTIONS.... WE ALREADY ASSIST CUSTOMERS WITH FILING UI CLAIMS.... AS FAR AS ACCESS, HELP UNDERSTANDING PROCESS, ETC.

• Jeanne (1001423245971970607):Filing UI claims should be happening online, not in a one stop. The AJC should be an "employment" center, not an "unemployment" office.

• Dustin (1001423351682916843):Knowledge database, FAQ page, Online Chat Assistance, Assistance via email / call / etc, and actual staff to answer questions.

• Nancy (1000723343405972078):Dual access to UI and WIOA systems. • Mark (1001127942989064002):The true costs of providing these services need to be

committeed to support AJC operations. • Donald (1000723343405994054):We conduct locally within WIB outreach to new local

claimants to work to ensure new claimants are empowered or know about all programs and services through the AJCs

• Jo Ann (1001423331906229535):allow UI staff show tutorials on how to use the system. have paper & pen for them to make notes. give pointers on how to take notes

• M (1001423348073507943):in my opinion "assistance" should be having knowledge to connect people to the application and answer basic q and a, but that is it UI is so complicated WIA staff cannot be experts in this too

• Sandi (1001013157046299996):agree bad idea • Mark (1001423050969386965):My state does not have a local UI office that is open to the

public. I have arranged to have a full-time state UI employee in my resource room. It is a wonderful arrangement. I recommend it.

• John (1000723343405984677): Would this be a WP responsibility or a WIA responsiblity • Rebecca (1001103533827278865):maybe it should be called "reemployment insurance" • Jeanette (1000723343405970711):Need guidance as to whether required assistance is in

person or virtual. Like to see more UI assistance in the rapid response process. • Christine (1001423022522079679):Using functional coordination - who is in front of the

customer - all should be able to serve. • Janice (1000723343405973795):I agree with not wanting to be the Unemployh,emnt office • Kelleigh (1000723343405978684):Leave complete flexibility for this to be decided on a

local level • Jason (1001217030241908355):Typical inquiries that we get in a One-Stop are help

interpreting what UI has sent them, help accessing the UI system and assistance with why


their benefits have been denied. • Jill (1000919837355411389):and who can provide that assistance • Windie (1000723343405987758):Inquire from both states and locals about how this is

currently working; what are current successful practices and flawed systems/processes? • Betty (1000723343405970198):assistance in claims filing would include job search and

related activities to help the claiment to be reemployed. Many One-Stop have assess to filing for UI via a computer located at the One-Stop currently - those will likely not change since the process is in place.

• Jennifer (1001008062540609164):customers seeking UI need to not just have one option (electronic or in person filing)... they need a real person to talk to as they are in crisis/pain without a job but also need to have the OPTION to do filing on their own. DO NOT TAKE AWAY THE PERSON HELPING THEM

• Carol (1001423340598996052):Cross training. Access to UI records. • Mark (1001423240156463324):What is UI? • Amy (1001423061447829111):need staff members to be subject matter experts regarding

UI claims -- public workshops on how to file a claim, how to properly fill out claim, specific situations, etc

• Robert (1001329748138535722):Designing a a guide to integrating UI and ES services, by providing one point of service with consolidated computer system... Common log in for customers seeking both services

• Gay (1001423257342471868):Assistance could be access to computers, faxes, etc to file claim or to actually accept UI claims..... need to be specific on expectations of wording "and assistance"

• Joseph (1001114631321676598):educate before implementing. Cannot expect osmosis system to work.

• Maricar (1001008852904925170):Does this mean that UI will need to be co-located in the one-stop? Is the WIOA or WP required to carry out this function?

• Cora (1000723343405975803):More accessibility to UI staff by phone or in-person • Sandra (1000723343405987667) 2:If UI staff are not available then other staff in the job

centers should be trained • Vickey:clarify that OVR staff is not available for UI assistance in the career centers unless it

is a person with a disability and they are eligible for OVR services • Shalonda (1001312746904373294):This is already being done in Oklahoma. We can

share information on our processes if you would like. • Diana (1001422755358635297):define level of assistance • Laura (1000723343406009856):agree wiht M • John (1001423344119669612):Please note the chat number that is appearing does not line

up with question #s I am seeing Open Chat 6 for this question • Don (1001102734468763528):Dispensing $ through clailms is a different process than

helping a person get training or employment. I urget the most flexibility in this provision. I have worked in both types systems (UI in and out) I prefer UI out. Those who come to a one stop to look for a job must only be focused on t hat and not $

• Robin (1001411343884136195):I am disappointed in this system of gathering information. There is no discussion.

• Carol (1001423163666007051):UI in one stop could overwelm one stops • Howard (1001423162511748643):Staff development from UI staff with ongoing "real time"

technical assistance for One-Stop staff. • Pam (1000723343405986476):If local area staff assist, will they have to enroll the people/ • Lee (1000723343405971356):Agree with Sandi's comment. In New York State, UI makes

up the majority of our AJC customers. I would like to see local areas given maximum


flexibility to provide employment vs. unemployment services. • Kimberly (1001230740893040300):Kike this comment! Filing UI claims should be

happening online, not in a one stop. The AJC should be an "employment" center, not an "unemployment" office.

• Grace (1000723343406000210):States to give LWIB total access to required MIS for all staff; additional staff authorizations which requires additional funding to provide the "assistance"; local authorization to manage in style appropriate for local area.

• Barbara (1000723343405972962):leave it for local control • Joanna (1001423050480361875):Confidentiality issues between UI and other partners. • Jane (1000723343405970507):allow non state employeess access • Laurie (1001423038184272857):Good idea rebecca..reeempluyemnt insurance


Open Chat 7: States and local areas are encouraged to improve customer service and program management by integrating intake, case management, and reporting systems. How can DOL support states and local areas in these efforts?

• Charlotte (1001423167471971176):Need to have a data system that will provide all these as one solution- intake, case management, and performance. Provide grants and funding assistance for those states and LWIBs that are not yet to this point.

• Donna (1000723343405979387):Ensure cross-training for all staff - total functional alignment

• Christine (1001423022522079679):Assistance with data systems - building • Adam (1000723343405971414):MONEY • lynda (1000723343405971443):funding will be necessary • Adam (1001423056993371220):Funding the IT resources • Karen (1000723343405974707):common data base • Janet (1000723343405980720):Money.....to provide training for this and additional staff...... • Faron (1001407747969321664):MORE FUNDING • Jane (1000723343405970507):national MIS system • Barbara (1001418334713057126):DOL cannot support something that is only "encouraged" • Kathie (1000723343405972484):Money • Laura (1000723343406009856):money money money • Mary Lynn (1001121732478265809):it is time to have one intake process for multiple

services - simplify! • David (1000723343405970421):MONEY!! • Lisa (1000922701322763388):provide funding for integrated systems management (IT

infrastructure) • Lee (1000723343405971356):Funding and guidance. • Dave (1001423349984769553):Mandate integrated data systems • Catherine (1001423048096833352):FUNDING... • Kelleigh (1000723343405978684):Integrated data systems • Martha (1000917050483081439):Pay for upgardes software and ongoing training • John (1001027958624577182):Specific set aside funding for this. • Barbara (1000723343405972962):put out an rfp • John (1001423344119669612):funding • Carol (1000723343406005902):Develop and pay for the IT capabilities to do it • Tippy (1001423063268237956):funding a commom db sys • John (1000723343405984677):Provide funding fpor all mandated partners to convert to

one MIS systyem • Sandi (1001013157046299996):Reduce the requirements and rules in TANF and then go

to states that have integrated case management and get help from them on how to do it • Michael (1001210954649154823):Funding for Admin costs. • Karen (1001423346720631060):Cross training................and funding. • Suzanne (1001231359408876228):YEAH! DoL can support this by providing money

directly set up for this • Maureen (1001314867906756376):develop a national tracking system that will allow these

services to be input in real time • Dianna (1001000762928929923):funding for common data system and thorough cross

training • Denita (1000911251466691825):Quarterly training • Sookyung (1001423052830137991):$$$ for updating and integrating information

technology


• Michael (1001423056023082024):More robust IT resources are critical for this. • Barbara (1001423034002563491):Highlighting the best practices - states where it is

already working • Adam (1000723343405971414):Has anybody suggested more money? • Jennifer (1001008062540609164):make sure funding is available to cover the costs of

integrating all systems.... • Joan (1000723343405982774):Funding! • Donna (1001409736807763213):TIme for ample training • Greg (1000723343406007588):being clear when customers are registered as an adult and

included in the WIOA performance measures and when co-enrollment is both encouraged and required.

• Lettie (1000723343405997499):help support the data system to collect all this informaiton. • Thomas (1000723343405971586):Major IT dollars and CLEAR guidelines on how it should

be approached. • Stephanie (1000723343405971137):Financial support for an integrated data system • Jill (1000919837355411389):Having a useful, flexible data management system. • Jeff (1001423340317357018):universal IT system • Lisa (1001205242980922991):consistent job descriptions and titles • Janeen (1001423050687518521):By requiring use of a single intake/reporting system. • Jane (1000723343405970507):same system across all states • Lily (1001305838567140980):TAT and additional funding • Angie (1001324835071207289):Traning, better funding for customer service reps • Windy (1000723343406010995):One Reporting System for all partnering agencies. • Stephen (1001228339774785048):Already done in CA with CalJOBS...when they get the

bugs worked out. • Jill (1000723343405984537):integrated data systems • Pat (1000723343406000751):Ensure cross training is made available. One integrated

system for all • Joanna (1001423050480361875):Show us the money. • Barbara (1001418334713057126):Performance or no more $$$ • Donna (1000723343405979387):There will have to be a common MIS system among all

partners • Jeanne (1001423245971970607):Data systems that talk to each other are critical.

Information sharing between DSHS, community colleges, AJCs, etc. • Barbara (1001423034002563491):give them incentive • William (1000723343405992371):Provide waivers for the first two years so as to avail the

greatest flexibility and creative within the system • Lynn (1001423079662181327):Open the bid to others who will get the job done. • Jack (1000723343405991752):funding to create and develop system • Julie (1000723343406010595):Provide adequate funding to build the integrated system

and to run the servers necessary and to pay for adequate broadband • Deborah (1000723343405984525):requiring like information and agreed upon releases of

information with common data system • Terri (1000925137811761839):more funding more training • Robert (1001329748138535722):Provide funding for an integrated modernized system to

track and maintain case files • Jessica (1001422756802227020):providing money set aside to the states to develop an

integrated system • miraj (1001422965645016995):on their website, have a clear system, or a module training

to be inclusive to people that want thoe intake, case amangement, and reporting systems


• Pat (1000723343406000751):More funding! • Tim (1000935030671439204):provide enough funding for national system • Karla M. (1001306042764628903):Integrated DATA Systems between agencies -

DOL-Sponsored, HHS-Sponsored- and ED-Sponsored • Ann (1000901243780341304) 2:Funding from some other source than our program dollars

is going to have to be made available....Too many systems that simply don't communicate!!! • Marian (1001423349532017415):funding and upgrade technology, • Robin (1000924847542361518):Build a database for all of us and provide cross-training • Kathie (1000723343405972484):integrated intake and case management systems are the

only way to make this truly effective. They cost money and require time to implement • Mary Lynn (1001121732478265809):case managers should spend more time with

customers than managing paper flow • Joanna (1001423050480361875):Show us a model program. • Juanita (1001212336870482445):Louisiana has a great system that does this. GeoSol is

the provider. • Donna (1000835852813547920):A unified database system so all programs, eligibility and

refquirements are under ONE MIS system!!!!!!!!! • Beth (1001325556531877978):by requiring states to select a single MIS system for use by

all mandatory partners or for funding to integrate existing systems • Tippy (1001423063268237956):cross training • Sandra (1000723343405987667) 2:Not clear to me which progams this would include for

intake • Valaryee (1001101255597845048):Require an integrated system for intake, case

management, and reporting • vicki (1001208335604205457):Training and funding • Larry (1000723343406002981):Appropriate funding for the number of staff required to

provide acceptible levels of services. • Jill (1000723343405984537):$ • David (1000723343405975107):Data system support and guidance • Laurie (1001423038184272857):If it si going are to requure it, it must be funded. • Kimberly (1001230740893040300):yep common database developed by federal that all

states use • Vincent (1001423164415476216):DOL can provide funding and technical assistance in

developing a statewide comprehensive system. • Ann (1000901243780341304) 2:Unified database • Lisa (1001205242980922991):IT training • Claudia (1001131864979164189):Professional development training such as cultural

awareness and sensitivity to improve customer service • David (1001423149863799423):Access to Department of Revenue data to be able to

verify when a job seeker starts working and for retention purposes. • Jeanne (1001423245971970607):Fund IT resources • David (1001006842843949659):make customer serve a wioa measure, or make a policy

forcing it to be implemented. • Dave (1001423349984769553):Subject partner budgets to WIB approval • Jennifer (1001332239561707846):Need the funding to have the right data system in place • Nicole (1001131453234871406):funding to crosstrain case mangers and deveolp a

certification for case manager • Marty (1000723343405975337):Requireing case managers to keep two sets of records

(paper and digital) is a terrible waste of time and effort! They need to work with people, not paper!


• Michael (1000723343405980456):create a data system that combines all of the services into one common application

• Janice (1000723343405973795):We already have a state system that does a lot of this. I would be more apt to ask about integration with UI systems, etc.

• Jill (1001204832331936355):Streamline the process • Christine (1001423022522079679):It would be less expensive since you would need less

systems. • Pamela (1000723343406005899):Provide one system, training and mandate that all

partners get on board. • Terry (1000723343405970912):we already integrated intake for WIA and DOL/ES justjnot

all other partners • Marsha (1000908336648900428) 2:again look at Texas. Already has the integrated

system in place. • Jack (1000723343405991752):how about DOL creates the common system • Adam (1000723343405971414):What else is there? You can't build systems for us. • Nina (1000723343405971073):Provide a source of funding for infrastructure improvements,

for example, the UI automation grant • Timothy (1000723343405970108):If you have mutiple intakes and multiple locations you

are wasting the money you already have • Mariana (1001423066161476763):funding, crosstraining and upgraded technology that will

make the process smooth for everyone. • Laura (1000723343406009856):are there examples already out ther? • Carrie (1000723343405991814):provide technical assistance, peer to peer forums - is there

are state doing this well? • Michael (1001423056023082024):What do you mean by 'customer service?' • Carlos A (1001222443446276297):As said before... a fully driven integrated client

administration system provided by USDOL and not letting AJCs to designed their own system. Having a one uniform intake system for all states

• Sharon (1000723343405970665):offer professional development training opportunities to staff providing the service

• Thelma (1001423341835878166):cross training requires funding and incentives • Vickey:recognize that OVR is in the DOE not DOL so data, case management and

reporting system regulations should come from DOE • kevin (1000723343406004296):Keep the process simple and standardized • Sue (1001423254728265210):Mandate that the partners have to use one reporting system

and have common performance measures • Jon (1001411867617464993):Sharing meaningful information through annual conferences

to learn best practices... • Diana (1001422755358635297):why does this question imply that we don't have good

customer service • Morgan (1001422769030197200):training and funding • Jeanette (1000723343405970711):Performance outcome reporting needs to be improved

in CA - too delayed to be useful. • Kelleigh (1000723343405978684):Fund technology; the workforce system will never be

successful without it • Trina (1001423033395776891):need a common MIS system • Jill (1000919837355411389):Streamlining reporting requirements • Binh (1000723343405984131):Training and implementation strategies • Karen (1001423235769669156):DOL to have a nationwide case management system that

collects the data required instead of a state by state system


• Norman (1001131250441409256):require states to have 1 system of record. • Lora (1000723343405980867):DOL needs to supply funding to EDD/CWIB to enhannce

the New Caljobs • Daniel (1001423040217690633):Standardize the application and reporting process among

all AJC core programs • Faron (1001407747969321664):Morer Training opportunities • M (1001423348073507943):Ask locals what the right data is to collect and what is too

cumbersome and does not yield any useful data. Additionally, because of state laws often you cannot easily share info across partners like disability status, etc. Elimiate the barriers, and MORE MONEY

• Winona (1001308541761071793):agree w/Donna, miraj.... • Janet (1000723343405980720): An integrated data tracking system would help. • Patty (1001412132808796540):common definitaition, assessments and sharing of case

notes among partners and with training entities • Terri (1000925137811761839):cross training • rolando (1001208268587868418):Guidance on how to still measure individual program

performance if all the systems are integrated • Suzanne (1001030668616448086):Consider requirements for community action agencies

who also must integrate their intake and program activities; also consider common reporting services and software; eligibility requirements are different for all programs as well; one databaes system for all--including non WIOA programs?

• Jackie (1000723343405993923):This is critical for success. Need to include input from case managers across the system. They know what is needed. And it doesn't have to be complicated.

• Mary (1001112931455344537):Integrated computer-based systems that are easy to use for all three functions

• Sue (1000723343405988137):sufficient funding, and mandate same data/case management system throughout state

• Jeanne (1001423245971970607):Be clear on what you are asking for and what the requirements in the field or unintended consequences will be.

• Karla M. (1001306042764628903):How does this address clients under the separate programs for Seniors? Are they using the same data bases as the WIA System under Geographic Solutions?

• Jake (1001423046545349172):don't "encourage" integrated intake, make it mandatory and include sanctions for not being in compliance

• Joanna (1001423050480361875):Have the monitoring aligned with the policy objective. • Dianna (1001000762928929923):One common data base that shares information

throughout a state and nationally • Michael (1001409921333113429):by providing clear guidance, and allowing a mix of local,

state nad national people to design it. • Lynn (1001423079662181327):Case manager do intake naturally. Broaden job dutues -

add more case managers. • Verónica del Carmen (1001422036071798758) 2:require a integrated reporting and case

management system, but provide funding to it. • Charles (1001422752047799880):charles - allow partner agencies to access all DOL

functions and databases to provide true interoperability and comprehensive client services. • Robyn (1001201761856401822):standardized data collection across programs • Larry (1000723343406002981):Provide program funding all at once at the beginning of the

program year. • Carol (1001423340598996052):Local area, all agency reporting system.


• Nicole (1000723343405996384):Agree with Barbara! "Encouraged" has been a problem with DOL...can't require something that's only encouraged. Mandate it and set parameters or it will probably stay the same.

• David (1001423149863799423):One case management system for TANF and WIOA Programs.

• Sandra (1000723343405987667) 2:development of a common data base if it goes beyond core programs because in our state we do not have that in place

• Sookyung (1001423052830137991):require that States have more than one modality to apply for services. Can't move everything online or to phone. need a back-up system

• Maureen (1001314867906756376):develop a longitudinal data system that can integrate this information and the information needed from other WIOA partners

• David (1000723343405992761):Funding, common definitions for clients, single application process and forms.

• Claudia (1001131864979164189):Data sharing • Dan (1000723343405970456):Provide guidance to the states on infomation sharing - what

can be shared, waht must be shared and confidentiality of data gathered because of WIOA • Karen (1000907740183547265):Help provide single data systems for mandated use across

agencies and make information sharing easier • Sonita (1001423347881166302):funding, specifically related to shared data systems • Jeff (1001423340317357018):Yes to a common, national tech system • Janeen (1001423050687518521):Unified dtatbase, eliminate dual systems and the

associated staff and infrastructure costs. • Kay (1001413939234886219):integrated data system, priority of staffing case management

(career coaches), cross training, teams, lean process training • Richard (1001423032971864632):funding to develop a good casemanagement system that

ties onto performance, reporting and surveys • connie (1000723343405975815):an integrated data system • Laura (1000723343406009856):one data system so staff canmaximize time spent with

customers • Thelma (1001423341835878166):Yes, clear guidance • Michael (1001423056023082024):Encouragement of state consortia for IT purposes. • Donna (1000835852813547920):Common intaske for All programs to go into a common

database that actually talks to eachother, not 3-4 different databases that never "sjpeak" to eachother

• Brent (1001423350699760542):Brent How about soliciting and rewarding w/$$ best practices

• Sheila (1001423030744830936):Integrated data systems accessable by DLT, UI and DHS staff, systems that employ CURRENT technology. Most of our systems are using database systems that have been obsolete for 30 years or more.

• Michael (1001409921333113429):have common data intake and releated information • Jessica (1001422756802227020):clearly defined performance measures for • David (1000723343406010805):Common data base and less rigid scrutiny on WIOA Case

Magmt if it is going to be integrated. Don't only make the WIOA programs accountable if it is a shared process!

• Nicole (1001212547675090132):funding and streamlining reporting and data sharing • Jimmy (1001423242349479771):integrated system where all partners are seeing the same

information • Greg (1000723343406007588):the issues is not just the data system---it is the high

variance across programs (and localities) that is required to service customers in terms of documentation, paper files, and data validation requiremetns


• Pat (1001019360232144026):promoting concept to other federal partnrs • Mary Beth (1000723343405996609):It must be mandated or states will not comply

otherwise. Very complicated when state systems have never shared data in the past to become integrated now with all the security issues.

• Denita (1000911251466691825):Data sharing • Kristi (1001423342577368524):data sharing, common MIS • Steven (1001423247440649144):Ensure that a statewide or national system contains edit

checks. All parnters are responsible for complete and accurate entries. • Carol (1000723343406005902):Clarification from the onset of what reporting requirments

are and case management sharing • Christine (1001423022522079679):Requirements of common metrics will streamline and

also encourage leveraging of multiple funds or dual enrollment - wouldn't be a negative. • Pat (1000723343406000751):Mandate one reporting, case managment and intake system. • Jodi (1001024335731268135):One reporting system, train employees on all programs,

streamline all programs with same eligibility • M (1001423348073507943):COMMON DEFINTIONS!!!!! across mandated partners --

what is a job placement... • Sandi (1001013157046299996):Make it a requirement that WP Employment Services staff

and 'TANF fuded staff' are all functionally supervised, hired and fired by the local board's 1 stop operator

• Robert (1001329748138535722):Use surveys and town hall meetings to find out what people want, need, like and dislike about the current system. Provide feedback and training and follow up with best practices

• Sharon (1000723343405983633):integrated data system....accessible to all partners • Paul (1001423349401081922):Funding for better computer systems that will be able to

combine both the tracking of the individual's needs AND immediate linking to truly relevant resources. Having this as the service providers' finger tips would allow them to give much better attention and support to those needing the assistance.

• Mark (1001423240156463324):If I had the money, Hum? • Angeline (1001423232314771773):DOL should provide the reporting system • Lee (1000723343405971356):If ETA could take a close look at reporting requirements and

eliminate unnecessary reporting on WIASRD and other reports, that would lessen the burden on state MIS systems and allow for greater integration and flexibility at the state level.

• Marilyn (1001423163487044573):These are the same things we have heard over the years - integrate intake, case management, reporting systems - takes collaboration by all partners

• Betty (1000723343405970198):Review the requirements of each program at the AJC and streamline as much as possible to make the process less burdensome.

• Jon (1001411867617464993):Virtual Learning Circles • Robin (1001411343884136195):Money, funding. Realizing that all people are not the same.

The system needs to be able to provide services to people where they are and how they are - not expect them to conform to a single generic process. People with disabilities find it difficult to navigate, advocate for themselves and get results in generic systems.

• Dave (1001423349984769553):Measure collaboration to assure customers are really informed abou the full array of partner services

• June (1000723343406006175):How will case managment be defined? Will a more "hands on" approach be required under WIOA?

• Christine (1001423039102485979):build a uniform data management system that incorporates all necessary resources and assigns some unique identifier to each client at the first intake so basic info doesn't have to be repeated and info can be shared among all services providers retaining appropriate client confidentiality


• Jessica (1001422756802227020):clearly defined performance measures for 'integrated' services, so that all states are held to the same standards

• Korrie (1001324673047577338):allow WIBs to allocate funds to hlep remove the divide between partners. what are some ways to accomplish that?

• connie (1000723343405975815):data sharing • Cynthia (1000910767349528819):DOL could establish baseline performance measures

that are applicable to all, and then establish a matrix of improvement measures that can be applied locally.

• Pam (1000723343405986476):Provide states money to integrate their systems; seek and consider local input on improving local services; be flexible in developing the regs for this section.

• Michael (1001030840119236027):Negotiate with Geographic Solution to provide integrated technology at reduce cost (all states)

• Sheryl (1000723343405974585):A promising practice model should be developed and disseminated to assist states in selecting or upgrading their systems.

• Frances (1000723343406001403):tangible written guidance that provides a model of expectations

• Jason (1001217030241908355):Really don't like the idea of a national system, but locals will need flexibility in MIS design to ensure that their data collection needs are met and that local control of the system can be insured. True integration of these processes requires a bottom-up approach to MIS development, not top-down impostion of requirements.

• Carolynnette (1001413541493404408):providing models to improve intake process that will result in gathering necessary data

• Valaryee (1001101255597845048):Funding would not hurt • Carlos A (1001222443446276297):the idea of a common intake or case management

system could be available through NASWA by contract with USDOL. • Lorilei (1000723343405975330):funding for common data systems • David (1000723343405992761):Incentivize integration • Lori (1000723343405994707):Iowa has been integrated for several years. Process started

in 2009. Don't overcomplicate the process. • Marty (1000723343405975337):remember, whatever the Feds write in regulation, the

states add on their requirements....at the end of the day, the local folks are running round trying to keep up with regulations and document every little thing and are unable to really do the work we're charged with doing!

• Lynn (1001423079662181327):Customersatisfaction service survey - always. • Jennifer (1001008062540609164):there is not much else besides funding.... if we can

figure out how to get the systems to share, talk to each other, track the same data, etc etc etc AND be a reporting tool for DOL then we need the funding to cover that. the systems we all use are fine, maybe need some upgrading to be more case management friendly but they work....but they DO NOT talk to each other and no one wants to give up their system

• Pat (1001019360232144026):data sharing and confidentiality issues across partners • David (1000907671784985794):Align eligibility among programs • Thom (1001423349739631132):A common Case Management System ...like C-IV for

TANF Programs (CalWORKs; CalFRESH; Medi-Cal; Employment Services; Foster Care; CalLearn; etc.) and common shared program definitions and terminology.

• Steven (1001329652150062084):It would be helpful if there was a universal data system that was used by all of the partners. Possibly even a nationwide system. Right now there are too many competing systems.

• Joan (1001411835442809358):To provide true coordination of services there must be alignment of all data systems of all partners--this will mean ultimately eliminating all data


siloes. Expensive but worth it in efficiency gains. • Doreen (1001320061106258015):having planning meetings between stakeholders to look

at some who may be using an integrated intake, CM and reporting approach already and evaluating if this would work with other agencies with some changes or additions

• Laurie (1001423038184272857):toom uch energy, time is spent on adminsisteign ourselves..program compliance, reportuiing, processes,etxc. In contradiciton with serving customers. simplify!

• Sue (1001423254728265210):Have states run and pay for the one state wide system taking the cost burdon off the local programs

• Segun (1001423068103216848):Segun Assist in training staff at local areas to provide good customer services to the public

• Suzanne (1001030668616448086):Common definitions of what constitutes "career services" and how much time is acceptable for each task/activity for staff to spend

• Barbara (1001418334713057126):Recognition can often go further than $$$. Best practice reports and sharing of partner support, activities and resources.

• Terry (1001423253901284501):we need a single national data collection system! do not allow individual state or local systems

• Diana (1001422755358635297):embrace paperless document management systems • Lily (1001305838567140980):Laws regarding sharing information between agencies, • Mary Lynn (1001121732478265809):integrating intake may be large investment initially but

will have savings down the road and certainly better customer service and more efficient. Include all mandated partners (and hopefully option for others who are not mandated) to use common intake

• Christopher (1001423275821269640):need to be able to access Base wage data to LWIA , to have better data collection on performace outcomes

• Esther (1001114549122746858):Training and a common computerized tracking system so that all involved with a client can enter the same data base and generate the reports needed on a client, program, or LWIB

• Michelle (1000903559207939264):One national System for all program partners • Daniel (1001423040217690633):Access to WAGE DETAIL (including state and federal

employees) • Feliciano (1001423040157952410):Cross training across programs to be able to

understand case management across the different programs • Beth (1000723343405973946):staff training in customer service and on going quality

improvement • Barbara (1001423034002563491):with TANF being a partner employment and training

needs to have some control over what the counties provide vs being held hostage by the counties

• Russell (1001214333855388482):Help reduce the states cost by creating a national case management and data reporting system which is funded and maintained by the feds

• connie (1000723343405975815):alignment across partners • Kelleigh (1000723343405978684):Allow data validation activities to be done through online

system, less paperwork, more technology. Staff will need trained, provide training. • Patrick (1001422839485950211):Implementation Planning and Program Design will be

needed through Consultant Assistance. Will their be funds for that type of implementation? • Jeanne (1001423245971970607):It is very difficult to manage staff who work for the state.

Ensure that WIBs have functional authority in the AJC and can require state agencies to sub-contract their services to WIBs or other organziations

• David (1000723343405992761):Lots of technical assistance. • Sandra (1000723343405987667) 2:We need to assess the return on investment of this


strategy • Joanna (1001423050480361875):Support of co-enrollment as a policy. • Karen (1001423346720631060):Agree Barbara. • Greg (1000723343406007588):stop requiring paper files for data validation • Lora (1000723343405980867):DOL create a nationwide case management system. • Don (1001102734468763528):Make it easier to engage vendors who will be responsive to

systems which provide this integration. Seed the necessary innovations by providing demonstration grants to improve software and hardware improvements. Many times in Florida we have had to wait until the vendor was ready to make a change or we could afford to buy the new module. Seed innovation in the softward world so that workforce systems get the advantage of technlogy.

• Terry (1000723343405970912):haven't states already done this under WIA? • Thelma (1001423341835878166):partners share common tracking systems • Donald (1000723343405994054):Working to align data elements or information required by

each partner or WIAO program to support a truely "common intake or application" and incentives to work towards development or use of a truely integrated MIS system for tracking and reporting .

• Jill (1000919837355411389):increased access to other systems • Lisa (1001205242980922991):limited number of times individuals can utilize WIOA funding

on a shared national database would significantly reduce costs • Jason (1001217030241908355):All Partners will need to speak a common language in

order for such integration to work well. • Lorilei (1000723343405975330):DOL should develop and provide to the state the common

data system so it will be uniform nationwide • LaToya (1001404834953646401):funding and cross training with programs • M (1001423348073507943):Remove the federal restrictions around WIA being able to be

used to pay to provide the wage data to the local areas (or at least this is what our State tells us the issue is)

• Brent (1001423350699760542):Brent Solicit and reward best practices or models • Loretta (1000723343405971163) 2:Clear guidance on how individuals in varying systems

can have access to indetifying information such as income, free and reduced lunch, etc. IF all state departments were viewed as "one state" so that all infoamrion among state agencies belongs to the single state, inforamtion sharing would be helped along. Ciurently, one state agency cannot share access or information with another state agency because of the understanding of confidentiality/privacy laws and regs.

• David (1000907671784985794):Simplify eligibility requirements • Mary Lynn (1001121732478265809):training for staff of all partners will need to be invested

to make this work and the training needs to be cross-agency personnel participating together and not indepenent.

• Jo Ann (1001423331906229535):integrating data systems with the same acroynms • Robert (1000723343406007270):By creating a intake and management system for all

states to use that will provide DOL the information they require, but still give the states some ability to edit information thay need.

• David (1000919832083688852):Provide database system that allows common jobseeker activities and integrates wage information so that impact of programs can be shared to identify lessons learned.

• Cynthia (1001029170914368556):need continued converastion on how to integrate and to improve customer service/intake without affecting preformance.

• Suzanne (1001030668616448086):Electronic filing systems instead of all the paper • Mark (1001423240156463324):If I had the MOney, our IT would take itaway.


• Maureen (1001314376659314385):Nation-wide wiki to share best practices. • Robin (1001411343884136195):Time - people need time. Think about the people who

have previous long term employment being dismissed from positions. They cannot make immediate decisions.

• E'lois (1001104655735653449):Utilizing or having access to the reporting systems within the service delivery system.

• Juliet (1000723343405983138):encourage less paper more online forms for states • Howard (1001423162511748643):Clearly defined guidelines would be helpful. WIA was too

vague in many areas. • Joseph (1001114631321676598):Allow States and local areas the ability to report data in

the manner that works best for them. Eliminate dual enrollment practives (only encourages likelihood of neagative measures. ) Eliminate any semblance of a we vs they atmosphere. We must all be allowed to work collectively. Emphasis on "work".

• Angeline (1001423232314771773):DOL should provide the standard reporting model for the states - database management

• Steven (1001423247440649144):Monitor case management entries in the electronic case management system against fhard copy files. At least yearly.

• Pamela (1000723343406005899):Mandate collaboration and give the partners the system and training. Take the financial support away from partners that don't want to integrate and give it to the ones that do.

• Leona (1001126959228635479):consistency amongst states • Jenny (1000723343406000524):Quit developing reporting systems for every program.

You're the worst to do it. • Lisa (1000723343405974835):If by integration you mean spending time and money and not

recognize State staff filling those functions do so under union contracts, then you have missed how states operate. If you mean partner's staff, regardless of funding, assisting customers and the system to meet a common goal i.e. sector strategies, then you are on the right track.

• David (1001423138712262581):DOL should provide customer guidelines • Vincent (1001217344313227129):help re-train existing staff and help provide additional

staff for more intensive guidence for its clients • Robert (1001329748138535722):Break down UI/ES privacy issues • Mark (1001423050969386965):Integrating intake, case management, and reporting

systems should involve technology at the federal level so that it does not have to be designed separately in each state. I work with two separate systems in my state, as well as a separate system in the bordering state that is a few hundred yards away.

• Sandi (1001013157046299996):One national system would be nice, but probably out of the realm of funding availability - so at least have the state's systems link with their info to a cntral repository

• Tippy (1001423063268237956):shift in the mindset of all involved in AJCs that this is career development - with the goal to transition those off entitlement programs as much as possible and get them into the career workforce. a mindset shift from the top down will help empower those needing services

• Kelleigh (1000723343405978684):Share best practies that are out of the box thinking, encourage innovation and technology

• Jill (1000919837355411389):LESS PAPER!! • Thomas (1000723343405971586):It's all about time, resources ($$), and willingness of

partners to share 'ownership' of data. • Robin (1000924847542361518):Partnership agreements are outdated and prohibit sharing

of information. Need to clarify with updated guidance and policies


• Jennifer (1001217034250698577):Requirment of co-location of TANF partners...on a full-time basis?

• Grace (1000723343406000210):Give local area authority to utilize staff (local & State) as required

• Michael (1001210954649154823):Nationwide database. • David (1000723343406010805):It seems like in every provious partnnership under WIA,

WIA has all the reponsibility for case management and performance. Please do not repeat this burden with WIOA. A partnership means SHARED responsibility!!

• Robert (1001329748138535722):regarding the sharing of information • Justina (1001230442806719886):Setting mimimun common standards for data collection,

reporting and tracking. Guidance of timelines for expected outcomes of services. What program will lead the planning of customer services.

• Karla M. (1001306042764628903):Isn't the Virtual One-Stop System a "National Data Management System?

• Charletta (1001113143673985252):More detailed MOUs between the agencies that REQUIRE share of information. Many agencies are reluctant to share information neccessary to provide customer service - makes use of common intake forms/processes ineffective. Agreements with Mandated Partner Services should be more detailed and signed on a state level - takes away the local politics - and also eases the local agencies/partners role to protect privacy of clients.

• Catherine (1001423048096833352):Common database system sponsored by US DOL/DOE/HHS

• Sacha (1000723343405976367):provide standard forms to collect and report information • David (1001006842843949659):simplify forms and apps so that the intake and enrollment

process is quick and easy. • Caitlyn (1001229957469934548):We can better "sell" our services and get folks in the door

early (when it is still easiest to get them back to work) if we can offer strong one-on-one enrollment support and desk-side aid. Many areas are using online registration systems in lieu of direct support due to budget constraints. We need to fund an integrated system that still allos for meaningful intake support and early response, the quality of information that makes it into the system is influenced by the interaction between the customer and the service provider.

• John:Best Practice Sharing • Jennifer (1001332239561707846):Customer service will improve with an integrated, shared

and user friendly data systems • Lynn (1001423079662181327):Use case management model - set it to online function. • Donna (1000835852813547920):I aggre with all who say ONe National System for All the

partner programs, it is way to difficult with all these different databases and also a huge waste of money and merely silos things even more, including staff and partner programs

• Mary Lynn (1001121732478265809):technical assistance centers for each DOL region • Karen (1000907740183547265):Common definitions would greatly simplify integration of

systems • Barbara (1001418334713057126):Be clear about the expectations of integrating intake,

case management and reporting systems. Criteria and expectations surrounding these issues are definitely needed...not just encouragement.

• Donna (1001409736807763213):Agree Grace • Yessel (1001423065893593867):accurate and efficient information related to employment

to be accessed across the system • Laura (1000723343406009856):agree with Jeanne with regards to local WIB have the

ability to direct state staff


• Segun (1001423068103216848):Segun and beter integtate computer network for all service providers

• Claudine (1001000543919239208):Streamline Intergrated IDPS, Case Management, Comprehensive Assessements, and real time LMI data and follow-up

• Betty (1000723343405970198):Common definitions for reporting • Juanita (1001212336870482445):We have a hard time getting information on placements

etc. when the participant leaves Louisiana and moves to another state. A common approval would help.

• Michael (1001423056023082024):Simpify reporting and performance requirements. • Melissa (1000723343405993274):While a common (USDOL sponsored) case mgmt

system could prove cost efficient and streamline tracking, reporting, etc. , it would first necessitate the uniformity of interpretation of regs by all states, since case mgmt system is based on business rules and interpretation of law.

• Robert (1001423338202689841):Review federal eligibility and reporting requirements for all partner programs and develop a common intake at the federal level instead of having each state expend valuable resources to develop their own.

• Esther (1001423342443630469):Minimize information sharing restrictions beween programs.

• Amy (1001334549080434680):utilize document management system in reporting programs like Geo Sol product

• Shelley (1000723343405973307):provide additional funding for case management services to be integrated

• Sheila (1001423030744830936):Get rid of GeoSol and go with a system that is less cumbersome and more user friendly and intuitive.

• Frances (1000723343406001403):teams in the field to observe and provide the needed TA • Mary Lynn (1001121732478265809):common definitions for reporting • Karla M. (1001306042764628903): Geographic Solutions is the vendor although there are

different tweaks for different states. • Sue (1001423254728265210):If there is one national system not RAD was not a good

system • Jill (1000919837355411389):Look at HUD and the Coordinated Access model • Sharon (1000723343405983633):yes to a paperless system • David (1000723343406010805):How can there be best practices when we dont even have

the regs? • Lisa (1001205242980922991):utilize retinal scans or finger prints for indivuduals to utilize

the shared data base • June (1000723343406006175):Less paper! • M (1001423348073507943):eliminate data entry where necessary to reduce errors. Utilize

systems to DMV and others to cross check the data • Suzanne (1001030668616448086):Staying in tourch with participants after they are gone

for any reason which we have to report on but can't locate them • Dave (1001423349984769553):Common joint orientation for all customers - do not collect

$200 until that step is complete! • Donna (1000835852813547920):I agree, get rid of GeoSOl!!!!!!!!!!!!!!! • Claudine (1001000543919239208):Enhansed MIS systems • Michael (1001409921333113429):provide common data elements interface and let

locals/regions come together to design with the key being loca interactive information to be shared. not let it get too top heavy, then it dies under its own weight

• Tippy (1001423063268237956):responsive TA • Mike (1000723343405983862):Define integration and to what extent.


• Lynn (1001423079662181327):Best practice - dignity, respect, centered on person served. • Robin (1001411343884136195):If you are going to press on best practices and evidence

based practice then DOL should put out funding to do some longer term (and I don't mean a year or two) studies

• Jon (1001411867617464993):Evaluation would help with identifying best practices • Jill (1000723343405984537):agree on paperless system • Mary Lynn (1001121732478265809):paperless system and elctronic signatures • Donald (1000723343405994054):The Virtual One Stop MIS system is the closest seen to

date in terms or true intergration and collection of common intake data elements. • Pam (1000723343405986476):Have TA for all agencies at the same time at a

state/regional level. That way everyone hears the same thing at the same time • Sandi (1001013157046299996):if we are talking vendors for a ntl syste - MONSTER • Laura (1001423337672866476):Agree that being able to share information on shared

clients between TANF & DOL should be easier. • Edna (1001022154617629554):Look at other models that are successful stop rebuilding

things. For profit companies have studied these processes to make them more efficient. • Lily (1001305838567140980):Multiple agencies gathering and storing information, make it

where if one agency has that information, not all have to gather and keep. If TANF, no need for WIA to gather income, common eligiblity items, etc. Here we go into common eligibility applications.

• Carlos A (1001222443446276297):providing complete job matching capabilities • Shelley (1000723343405973307):be clear on eligibility issues, i.e., do we need copies of

SSN? or just need to see it, etc. • Jessica (1001423349238757011):require local areas to monitor administrative tasks, not

just program tasks • Timothy (1000723343405970108):There is no requirement for paper-based records. • Richard (1001423032971864632):integrate 'Lean Management' Principles to streamline

processes and programs using existing staff to serve more • Terry (1000723343405970912):all states hould be on same IT system • Lisa (1001418844921573342):inviting stakeholders to get involved in data needs

identifications; data migration between old and new systems? • Deborah (1000723343405990603):Develop a Common Enrollments and Exits, and

Inclusion in WIO performance Measures policy. The system should be integrated from service delivery to performance measurement. Decision point - co-location and siloed reporting or integrated service delivery, integrated work teams and integrated performance. Look at some of the processes in Indiana.

• Nancy (1000723343405972078):Statewide system does not provide local WIBs their local information. We need the ability to increase the local data fields, information collected to understand theh customer base.

• Shelley (1000723343405973307):be clear on serving veterans • Donna (1001423251093461375):simplify. Measure what matters rather than gathering

data for the sake of gathering data that will never be used. • Julie (1000723343406010595):Ask Google to build the new system • Kimberly (1001230740893040300):provide funding for staff performance/improvement such

as pay raises • Christopher (1001423275821269640):I agree get rid of geosol • Lynn (1001423079662181327):Allow person served to dream & have goals. • Mary Lynn (1001121732478265809):explore what is already available as a system don't

reinvent the wheel • Joseph (1001114631321676598):Implement Billy Beane system of management and


operations. • E'lois (1001104655735653449):Mandatory centralized system. • Thomas (1000723343405971586):Monster? are you kidding me? • Beth (1000723343405973946):DOL can choose some data systems that are endorsed to

"slim" the menu of choices, as has been done with academic assessment tools • Jeffery (1000935138941342280):Microchips for customers would help with performance

tracking too! • Pat (1001019360232144026):Virtual one stop is most comprehensive system • Donna (1001423251093461375):Agree with Lynn • Suzanne (1001030668616448086):Incentives for participants to stay in touch over the

long term so we can count and follow their success • Maureen (1001314376659314385):Look at how businesses are doing this kind of DB

integration -- adapt the best from the private sector. Innovative technology. • Caitlyn (1001229957469934548):Share intake paperwork across programs - i.e. integrated

WIOA and TAA enrollment materials since so many are duplicated • Sue (1001423254728265210):Using Oegon as an example of common enrollment and

intergration • Barbara (1000913152943836118):Keep the door open for changes as we grow. Keep all

players/staff informed and in the loop. • Ann (1000901243780341304) 2:Donna is SO right!!! Measure what MUST be measured

and collect data that MUST be collected across program lines! • Martin (1001423043789026800):More money to the places where you highest

unemployment rates in the nation. • Howard (1001423162511748643):Develop a common data reporting system that takes into

accounty the needs of all partners. • Lynn (1001423079662181327):Online & virtual does not mean to lose heart. • Donna (1001409736807763213):Agree concerning the "Lean Managment • Walter (1000723343406001351):let the case management determine elegibility • Vincent (1001217344313227129):Yes Donna! • Mary Lynn (1001121732478265809):the intergrated service model is worth investing • Beth (1001325556531877978):shared accountability for outcomes . If the participant fails to

meet performance for one program then they fail in the coenrolled programs • Sue:Incentives! yes and stipend policies that align across all agencies • Justina (1001230442806719886):Incorporate use of electronic records • Lynn (1001423079662181327):yes walter. • Nancy (1000723343405972078):Need service integration. • Jim (1001423142081596435):The DOL should take a national proactive role in developing

a data managemetn system that all states must use. It is preposterous how much money has been sspent state-by-state to develop separate data management systsms!


Open Chat 8: What kinds of information and technical assistance from DOL do states and local areas need to implement the One-Stop service delivery provisions under WIOA?

• Jeanne (1001423245971970607):clear definitions • Carlos A (1001222443446276297):a fully functional job matching system • Jennifer (1001008062540609164):where do we start... • Donna (1000723343405979387):An extensive and comprehensive FAQ and definitions • David (1000723343405970421):Clear concise language • Carol (1001423163666007051):clear definitions and guidance • Jodi (1000723343405981302):Regulations as soon as possible • Sue:Physical presence during MOU negotiation process • Jennifer (1001008062540609164):need regs • Korrie (1001324673047577338):clear definitions • Janet (1000723343405980720):Well when they figure it out we could better answer this

question. • Beth (1001325556531877978):Stakeholder training that includes all the required partners

working together • Denita (1000911251466691825):Agree with Jeanne • Sue (1000723343405988137):clear definations and roles • Dave (1001423349984769553):Regulations first • Larry (1000723343406002981):Cleary defined regulations. • Jeanne (1001423245971970607):comprehensive data managment systems • rolando (1001208268587868418):Cost allocation training • Terry (1000723343405970912):Help with framework for MOUs • Ann (1000901243780341304) 2:Jennifer is right - Where do we start? How do we begin

the transition? • Pat (1000723343406000751):Specific definitions instead of vague guidance • Lynn (1001423079662181327):Have to assess this state by state - center by center. • Nancy (1000723343405972078):Need integrated data systems. • Jill (1000723343405984537):agree on clear defintions • Karla M. (1001306042764628903):Agree with Donna. • Donna (1001409736807763213):Clear definitions and role of the local WIB • Carolyn (1001407972025540198):clear guidance and definitions of WIOA • Jennifer (1001008062540609164):common definitions, time frames • John (1001423344119669612):Agree with Carlos...and systems that talk to each other • Sonita (1001423347881166302):clear guidance and definitions • Julie (1000723343406010595):Focussed webinars • Kirk (1001423341667848198):provide training on implementation of WIOA • Jennifer (1001217034250698577):clear guidance • Mary Lynn (1001121732478265809):technical assistance centers at regional level - see

what other TA centers have achieved and learn from them • Lori (1000723343405994707):Clear definitions and regulations as soon as possible. • Donna (1001334647497825038):Training and communication updates • Thomas (1000723343405971586):Well spoken Janet. • Jeanne (1001423245971970607):Flexibility in service delivery location • Winona (1001308541761071793):good start point--clear definitions... • Carlos A (1001222443446276297):responsibilities of each partner withing the AJC • Sandi (1001013157046299996):I'm not sure what other states will need, but I would like to

offer up our consultative services on business engagement and out of school youth services.


• Karen (1001423346720631060):Definitions and guidance. • Jill (1000723343405984537):clear guidance • Suzanne (1001030668616448086):Clear definitions of "career services" • Sandra (1000723343405987667) 2:Training modules that are geared for WIB members • Marian (1001423349532017415):collaboration with Tribal TANF • Jim (1001423142081596435):Models and Best practices on serving out-of-school youtrh in

such large numbers. • Jessica (1001422756802227020):definitions, regulations, policy... • Joseph (1001114631321676598):Hands-off approach. We implement what we know will

work best. • Shelley (1000723343405973307):common applications? • Karen (1000907740183547265):A development of common defintions among agencies • Daniel (1001423040217690633):Flexibilility • Mariana (1001423066161476763):defined regulations and guidance • Karen (1000723343405974707):MOU template and negotiation process • Michelle (1001423336300358704):clear definitions • Walter (1000723343406001351):regulations • Tim (1000935030671439204):more specific infomration, clarification on regulationsa • Adam (1001423056993371220):clear provisions, guidance, definitions • David (1000907671784985794):performance based contracting and performance

accountability training • mimi (1001406553782592264):English definitions, no more government-ease • Joanna (1001423050480361875):Provide additional TA resources including funds to

implement. Create peer-to-peer learning opportunities, provide clear regulations. • Kathie (1000723343405972484):clear regulations (without ambiguity) and clear definitions • Kristi (1001423342577368524):clear definitions, clearly defined regulations • Dara (1000911057271747878):we need clear definitions of what the service delivery

provisions are under WIOA first • Karla M. (1001306042764628903):Training and communication updates. • Jill (1001204832331936355):with great communication • Kirk (1001423341667848198):WIOA training to WIBs • David (1000723343406010805):Every aspect of the bill • Lynn (1001423079662181327):Coffee pots needed. • Sue:specific definitions • Carrie (1001402354014035936):A good model example and what their expectations are • Donna (1000835852813547920):I agree, clearly defined regulations • Laura (1000723343406009856):clear definitions that work for locals • David (1000723343405970421):Certifying and recertifying one-stop • Julie (1000723343406010595):Regional conferences would be helpful, as we had at the

beginning of One-Stop • Mary Lynn (1001121732478265809):clarification of terms and definitions for all • Debora (1000914035606434563):Start with the end result in mind. • Mary (1001112931455344537):Training in career pathways/sectoral employment and

education/training strategies that work; training in engaging high demand employers in meaningful ways

• Richard (1001423032971864632):easy access to clear policies and guidlines with interactive LMI system

• Jennifer (1001008062540609164):technical assistance for front line staff at the state and local levels


• Paul (1001423349401081922):Same answer as previous question - a better system that combines both tracking of an individual AND immediate access to smart, searchable linkage to all relevant resources.

• Pam (1000723343405986476):Broad, general guidelines and let locals fill in the rest. We know what works best in our areas.

• Michael (1001423056023082024):What role does state WIB play here? • Barbara (1001423034002563491):clear definitions of expectations. we have to know how

to make those performance standards and be trained in anything that may be different. This needs to be immediate. We can't wait

• miraj (1001422965645016995):the who what when where how of a job matching program; rules that work; past illegal practices are removed; mediation and conciliation servies that work; following BILLS of RIGHTS

• Morgan (1001422769030197200):Agree with many... what ARE you implementing under WIOA would be helpful to determine what we need to do so.

• Patty (1001412132808796540):models and best practices and flexibility for regional differences

• Jill (1000919837355411389):definitions so that we can begin to develop the data management system....guidelines around MOU's

• Karen (1000723343405974707):how to get allpartners to buy into this • Vincent (1001423164415476216):DOL to provide a comprehensive framework for

determining the process for the one-stop • Robert (1001329748138535722):Expand current memos and guidance to be more

interactive via web-based technology.... • Pat (1001019360232144026):clear definitions across partner programs • Pat (1000723343406000751):Clear regulations that are not misinterpreted. • Norman (1001131250441409256):Need to have regional TA within States.. town halls. • Jill (1000919837355411389):Agree- regional conferences • Cathy (1001423336140002083):Very clear definitions and roles of all involved. • Larry (1000723343406002981):Accessable POC at USDOL for technical guidance. • Esther (1001411468658842804):Clear definitions of WIOA • Claudia (1001131864979164189):Are AJC going to be considered as the only One-stop

service venues? • Terrell (1000723343405987035):Clearly defined guidelines and suggestions on how to

implement. • Terry (1000723343405970912):Traiining including mandaed partners • Ann (1000901243780341304) 2:Mimi is right - Clear English, clear expectations! No

bureau-speak, please! • Kirk (1001423341667848198):Consideration/research of on the ground implications of

WIOA implementation • Jon (1001411867617464993):What is the philosophy that drives the engine to provide

services...? • Diana (1001422755358635297):fewer discretionary grants, more formula funds • Walter (1000723343406001351):clear guidance • Maureen (1001314867906756376):clear definitions and expectations along with

opportunities for innovation • Jennifer (1001008062540609164):BUY-IN FROM THE TOP • Vincent (1001217344313227129):clarity, minimize subjective interpretations and set a

standard so data and performance is as consistent as possible • David (1000723343406010805):We need Regional face to face trainings • David (1001423149863799423):Access to Department of Revenue Data


• Suzanne (1001030668616448086):Process for identifying the "grey areas" and getting some IM's or something addressing those that everyone has

• Sheila (1001423030744830936):Clear definitions and guidance; easily accessible direct technical support

• Kelleigh (1000723343405978684):Clear defintions and performance metrics • Marty (1000723343405975337):Clear definitions and specific guidance on regulations (and

soon). • Trina (1001423033395776891):clear definitions • Robyn (1001201761856401822):regional intesgrated training session beyond consultation

visits • Thelma (1001423341835878166):clear regulations and guidance on implementation. • Winona (1001308541761071793):another aspect could include some kind of

"oversight"??... • Jill (1000919837355411389):Interactive webinars are helpful • Suzanne (1001030668616448086):Travel budget for technical assistance • Jim (1001423142081596435):Clear directives on coordinating with TANF. • Pam (1000723343405986476):Give WIBs the authority to make decisions related to this

topic. • Maricar (1001008852904925170):Common intake forms, MOU, cost allocation. • Carolynnette (1001413541493404408):tranining regarding changes geared to various

targeted populations, such as youth, tanf, etc. • Kathie (1000723343405972484):fewer discretionary grants and emphasis on formula

funds • Thom (1001423349739631132):We need to have the proposed regulations in order to

determine what needs to be done in order to implement the service delivery provision under WIOA.

• Lisa (1001418844921573342):clear requirements • Walter (1000723343406001351):mandatory training • Joanna (1001423050480361875):Have cross-federal agency technical assistance-DOL,

ED, HHS. • Dan (1000723343405970456):Clear guidance on what and MOU is so that the MOU is

responsive to all of the legal aspects of WIOA and information and resource sharing • Martha (1001019562494639157):Clear definitions and regulations • Jeanne (1001423245971970607):It would be helpful to provide guidance and direction and

then step back to let us implement. Mutliple, fast paced changes will make implementation difficult'

• Lisa (1001205242980922991):clear regs, and policy, simplified performance measures/outcomes, reasonable and obtainable goals for our individual regions, and understanding the economic factors cna sku it all in a heartbeat

• Kay (1001413939234886219):collective impact training, benefits of integrated services, incentives for working well together, as well as clear definitions, professional development on performance for all partners

• David (1000723343405992761):Face to face technical assistance sessions followed by monthly virtual sessions with the States and/or Workforce Regions.

• Patty (1001412132808796540):yes-buy in form the top is KEY! • Faron (1001407747969321664):Guidance and clear definitions of regulations and

implementiion • Dennis (1000723343405973541):understaning employer expectations and how to

approach them • Angie (1001324835071207289):Cross training for all parters


• Barbara (1001418334713057126):Best practice reports; data on the system, clear expectations and performance measures, clear system definitions. DOL should define the who, what and let the states define the how.

• Jill (1000919837355411389):Local meeting with DOL- roundtables • Wade (1001333844095191968):Clear cut definitions and guidance that does not lead to

having to try and interpret the meaning • M (1001423348073507943):Limits to what State labor departments can overlay as

requirements. Clear definitions that spell out exactly what is career services are (what counts what does not); the experience staff should have to be able to provide proper customer support; and the roles under functional alignment. I am very worried that this is just a merit staffed system disguised as something else

• Terry (1001423253901284501):change management seminars for the integration of the various partners

• Sacha (1000723343405976367):Trainings. clear guidance, FAQ's board • Donna (1001423251093461375):Organize more robust, authentic discussions between

OneStops and local employers re skills and training needed for exisitng jobs • Bryan (1001304638819220035) 2:Examples of positive practices in crafting MOUs and

collaborations with voc rehab; with TANF partners; and others • Christine (1001423039102485979):clear definitions, goals and measurements for

success....assistance with funding issues and universal tracking system for all claims and resources

• Segun (1001423068103216848):Segun Clear Regulations, and integrated information delivery system

• Jeanette (1000723343405970711):Guidance on procurement - how to handle existing contracts

• Sandi (1001013157046299996):broadly define things so at the local level we have leeway to interpret and make it valuable to the local economy

• rolando (1001208268587868418):Guidelines to determine cost per participant • John (1000723343405984677):Hold Governor's accountable for Co-location, integrated

services, and perfoormance outcomes • Robin (1001411343884136195):make a commitment to return to the stakeholders and ask

how these DOL regulations on WIOA are working after two or three years. Be willing to make changes according to what is working and what is not working to get people employed.

• Ann (1000901243780341304) 2:Be CLEAR and DEFINITIVE. Use bullet points and numbers! :-)

• Nicole (1001212547675090132):webinars and regular sharing of best practices • Jake (1001423046545349172):Clear guidance, specific timetables/deadlines for

implementation for some or all of the provisions • Michael (1001409921333113429):performance metrics, the right ones, after all, what gets

measured gets done • David (1000723343405975107):Standardized PowerPoints for use in talking about WIOA

to others, such as the Boards and community partners; more likely differnent levels of details for different partners

• Christine (1001423022522079679):basic templates on processes - not required but ideas to start thought process within the one stop systems and states, flexible and broad terms - we want to be able to better serve customers

• Jackie (1000723343405993923):WIA required partner participation and now WIOA does as well. How do we really make that happen? Partners must be partners not tenants or beneficiaries of WIOA funds. They are EQUAL partners.

• Brent (1001423350699760542):Brent clearly define outcomes and expectations


• Laurie (1001423038184272857):Simplify and come visit the field. • Kelleigh (1000723343405978684):Assistance in udnerstanding what can/can't be included

in infrastructure costs • Karen (1000723343405974707):if we are ll to use AJC, provide guidance and money . • Janet (1000723343405980720):training and guidance are a start but we have the same

thing now and things are still not being done the same....if that's what you are looking for! • Lynn (1001423079662181327):Tangible things - like computers, software. Funds for

internet. • Kathie (1000723343405972484):learn from the regulatory issues that came along - and

are still happening - in WIA • Terry (1001423253901284501):DOL staff visit the jurisdictions regularly • Patric (1001423042801636277):Training from the Department of Labor. Clear guidance on

the implementation and regulations for WIOA. • Marian (1001423349532017415):cross trainings with all involved • William (1000723343405992371):simplifying partner agreements for the One Stop • Pat (1000723343406000751):Mandating partners to get training to WIOA. More webinars

to provide guidance and expectations • Carolynnette (1001413541493404408):assistance with designing programs to meet the

new guidelines • Nina (1000723343405971073):Guidance on waivers regarding current WIA law and WIOA • Robert (1001329748138535722):provide a nationwide summit prior to implementation • Gerry (1000901958599885873):Cross training for all required partners • Karen (1001423346720631060):Include input from surrounding Tribal TANF Programs on

Tribal lands. • Jeanne (1001423245971970607):flexibility in the first year or two to spend as needed on

infrastructure. • Karla M. (1001306042764628903):By regional conferences, does that mean that Line or

Grass-Roots Staff gets to attend these? Grass-roots are the first people who interact with the customer and it would help in developing a seamless system.

• Diana (1001422755358635297):provide model QA tool templates and staff training • Joanna (1001423050480361875):Certification standard reviewer training and tools. • Andrea (1000723343406006087):Guidance on skills gain aspect of performance • Walter (1000723343406001351):flow chart • Cynthia (1001029170914368556):ensure local flexibility is maintained • Jill (1000723343405984537):better communication/information sharing • Sue (1001423254728265210):Clear expectation from DOL, in service and reporting.

Funds for tech to meet the expectations and no changing of the expectation along the way • Mary Lynn (1001121732478265809):mechanism for local centers to get training and

knowledge to all staff and to receive updates - DOL has some advance technology use it for a more targeted level and not just national training

• Sandra (1000723343405987667) 2: a defined task list that outlines issues that need to be addressed in order to be ready for implementation

• Maureen (1001314867906756376):mechanism for interim evaluation of WIOA implementation and ability to refine definitions and innnovations

• Jenny (1000723343406000524):Integrate all service requirements. Example, the MSFW Outreach program kinda hangs out there on its own, State Monitor Advocates have to show how outreach is required. WIA and now WIOA don't explicitly state so. Stop that. Tell everyone about everything.

• Jimmy (1001423242349479771):clear guidance and mandatory training • Robin (1000924847542361518):Guidelines should be inclusive for all partners and


everyone followsd the same policies and procedures. Clearly identify roles within partners. • Sandi (1001013157046299996):Yes - Hold Govs accountable for colocation and

infrastructure cost sharing!! • William (1001215249897402488):center certification. The law makes it sound like it must

be done through competitive procuremnet but leaves the word designate in th elanguage which suggests something quite different from a competitve process as was allowed with WIA. Can we still desigate a cenetr?

• Nancy (1000723343405972078):The regulations should reflect the input received on the WIOA webinars.

• June (1000723343406006175):Will DOL be providing hands-ons training to states and LWIBS after Federal Regulations are released?

• Lee (1000723343405971356):Again, local control and flexibility are critical. Guidance must clearly indicate that local areas should be able to determine which services to provide and when, and that service strategies should not be imposed on local/regional areas by the states. I am concerned that my state may ignore the elimination of sequence of services and continue to require certain services for all WIOA customers.

• Winona (1001308541761071793):saw another good point--Roundtables that are productive/meaningful...which equals constant communication

• Amy (1001334549080434680):common data management system - common best practices training for all staff

• Kelleigh (1000723343405978684):Functional supervision must be addressed and required • Lisa (1001205242980922991):training for partners from DOL would help • Carolynnette (1001413541493404408):guidance on how to develop effective MOU's • Deborah (1000723343405990603):Clear guidance and review of the

implementation/interpretation of the guidance. Under WIA the interpretation of many TEGL's was not consistent and guidance from DOL varied upon who you asked. As stated by a DOL rep - 'we shouldn't make this so complicated'. Also, policies need to align to each other. Performance policies and Data validation policies to not support each other.

• Vickey:clarity of definitions, data requirements, rental agreements, how funding should be aligned with the agencies within the center, and ensure that if the money is supposed to be spent on a specific provision that there are tracking mechanisms in place to ensure compliance

• Caitlyn (1001229957469934548):The system would benefit greatly from one-stop centers having access to early warning data from the UI system. If workers are facing layoffs and system partners can know up front, business services can respond with aversion strategies, TAA can be filed to bring additional benefits to the table, etc... some states do this (Massachusets?). The model should be made universal accross the whole system.

• Jessica (1001423349238757011):DOL staff to help train monitors • Sandy (1000723343405978554):Guidance and training for all staff and mandated partners • Pam (1000723343405986476):Allow waivers as much as possible. What works in one

area, doesn't necessarily work in another area. • Dave (1001423349984769553):restrict State bureaucracies from micro-managing every

detail of local operation - i.e. how to greet customers at the front counter! • Angie (1001324835071207289):Timeframe for implementation • Jill (1000919837355411389):Guidance is good, but locals need to give input into the

development of the sytem based on actual practice • Jo Ann (1001423331906229535):typing programs for the "Basic skills deficient" trainee,

there are college students that have been training 8 months and have not idea about logging into their student account, mouse tutorials, keyboard tutorials, typing games or programs, do not do the "type one paragraph" typing test, half the people that take this test doesn't even


know how to type • Jennifer (1001332239561707846):Define expectations and metrics up-front • MiChelle (1000723343406003732):clear and unified definitions, guidelines and written

on-line MANUAL(S) • Frances (1000723343406001403):frequent webinars, regular written guidance for

clarification of issues of concern, training - training - training • Lynn (1001423079662181327):Rural funding - literally lay internet lines. • Esther (1000723343405993020):Less is better! Tell us what results you, want and we will

design the systems. • Kirk (1001423341667848198):MOU/RSA very clear parameters of cost sharing- especially

cash contributions from Partners to support One Stop. Has to have some consequences, and not leave the work to accomplish this at local level

• Joanna (1001423050480361875):Policy academies around major themes. • Robin (1001411343884136195):Use plain language to provide the informatin and technical

assistance or guidiances/ • Sue:Crosstraining and identify where agency mandates cause conflicts with the intent of

WIOA- • Richard (1001423032971864632):Refresher training programs periodically • Catherine (1001423048096833352):US DOL/DOE/HHS meets and consults with each

state to provide guidance as each state is different • Steven (1001423247440649144):Effective coordination/collaboration with the regional DOL

contacts. • David (1000919832083688852):Jobseekers should be able to enter a set of skills into a

request window; and then get back a list of jobs that use that skill. The skill must have an importance rating of each different job. The results need to be sorted from most important to least important.

• Suzanne (1001030668616448086):File checklists; using databases; monitoring tools; • Sheila (1001423030744830936):Allow feedback from OneStop staff to DOL to allow for

continuous process improvement • Karen (1001423346720631060):Agree Lynn! • rubka (1001320532493666127):Mandate common language across programs • Christine (1001423022522079679):Want to stay AWAY from to much defining - if its NOT

allowed ok, but don't stifle innovation with this • Lisa (1001418844921573342):input from partner organizations & stakeholders • Kathie (1000723343405972484):DOL and local monitoring needs to be without bias or

interpretation • Kelleigh (1000723343405978684):Provide flexibility to meet goals • Shelley (1000723343405973307):support core costs across all partners consistently • Pat (1001019360232144026):Federal MOUs with mandated partners • Kathy (1000723343405994718):State agency level MOU for guidance to locals rather than

causing frustration at local level when locals agree but state agency won't approve. • Sandy (1000723343405978554):Online resources • Jeanne (1001423245971970607):Functional supervison by the WIBs is necessary for best

outcomes. Please help states comply and support local areas. • Karen (1000723343405974707):strengthening business service delivery • Walter (1000723343406001351):Train monitors a must • Pamela (1000723343406005899):Communication, clear guildlines and discussions with all

partners so there is no misinterpretation of the intent of the Act. • Winona (1001308541761071793):another good point made by Angie...timetable

implementations--always good


• Suzanne (1001231359408876228):specific guidance on how co location and share costs • Lisa (1000723343405974962):cross-training among ll partners • Jodi (1001024335731268135):Regulations and procedures, one year of flexibiltiy, give

enough time for implementation, grandfather recipients into programs that may lose their benefits dure to regulatory changes

• Jan (1001423249008664388) 2:Timely analytical data support to inform priorities and implementation to included industry sector, demographic, and unemployment by region. Added information about measured success rate as well.

• Terry (1000723343405970912):Much of this was in WIA butnot all partners came on board, Need Feds to impress to HHS, Ed partners the need to be on board and BE FLEXIBLE to be successful in serving workforce

• Donna (1000723343405979387):The MIS not mandating the programmatic part of the regs • Mary Lynn (1001121732478265809):training to WIB members from national perspective

and state and local and orientation to new members as they join boards • Beth (1000723343405973946):training that models work based ideas - we get to implement

ideas and see result as we work together • Nina (1000723343405971073):Ability to waive WIA requirements now to begin

implementing WIOA services • Donna (1001334647497825038):Stronger partnerships • Joanna (1001423050480361875):Technical assistance resources for all levels of the

system. • Marty (1000723343405975337):Again, remember, whatever regulations you write, the

states will write more. So exactly what do you want to happen in the field? • Mary Lou (1000723343405979314):how will 10% administrative funds cover all of the work

that needs to get done? (WIB staff, Grant recipeient, monitoring, fiscal, infrastructure, etc.) when some of these are program activities

• Jill (1000919837355411389):Timetables would be excellent • Carolynnette (1001413541493404408):have local training with all major partners at the

table. • Juliet (1000723343405983138):regulations with clear definitions and guidance that applies

to all partners to start training and implementing as quickly as possible for each career center in a region allowing fleexibility for rural centers

• Joan (1000723343405982774):Frequent communication such as technical assistance guidance

• Lisa (1001205242980922991):make sure that all states are in agreement on branding etc • Suzanne (1001231359408876228):For individuals with disabilities and older workers, we

need to be fully integrated instead of an after thought that produces discretionary grants. Funding up front that is for individuals with disabilities and older workers.

• Jeanne (1001423245971970607):Don't define what doesn't need definition -- allow flexibility.

• Kelleigh (1000723343405978684):Assistance in making sure the great partnership with education filters down to the local level; this should happen with all partners

• Sue:Yes TRAIN WIB Board members • Patrick (1001422839485950211):Clear and concise definitions, easily understood

regulations, followed by technical guidance and resources allowing for State and Local Implementation projects/plans to be developed.

• Terri (1000926058628154614):WIOA for "dummies" training, Board training, clear state policies

• Maureen (1001314867906756376):guidance on how to work with other partner agencies' confidentiality policies


• Sandra (1000723343405987667) 2:Assure that states understand that the local WIBs have more oversight; often they try to manage from the state level and side step the local role

• Rachel (1001308755284512357):nationwide access to the work number • Suzanne (1001030668616448086):Training on monitoring, from Administrative and Fiscal

to line staff • Pat (1001019360232144026):Who has authority to require colocation and resource sharing • Brent (1001423350699760542):Agree - periodic training • Carol (1001423340598996052):Flexibility for LWIBs. • Pamela (1000723343406005899):Rewards for high performing and cuts for low performing. • Thomas (1000723343405971586):Quit putting out vague proposals, and give clear detailed

guidance on what is required. If that has not been determined yet, put together work groups consisting of regional and state staff who actually know how implementation works in the real world to put it together.

• Sandi (1001013157046299996):Give state boards clear guidance on the spirit of the law so they do not go further than you intend

• Esther (1001423342443630469):Clear and concise regulations that allow states flexibility. • David (1001423149863799423):One universal security access clearance for various

systems such as TANF, Case Management, Food Stamps, Sun Tax, FWIPRS, UI Systems etc. Each uses a different form for clearance.

• Robin (1000924847542361518):barriers between partners have to be broken. The flow of information needs to happen seamlessly

• Sandy (1000723343405978554):Specific people assigned to LWIAs to provide ongoing training and support

• Carol (1000723343406005902):Clarification of cost share • Diana (1001422755358635297):DOL's active support for local flexibility • Adam (1000723343405971414):A FERPA amendment to provide that "Labor Agencies"

who are supporting people in training/education at accredited educational institutions are automatically allowed to have access to educational outcome data. Time spent manually getting this data to report outcomes is time that coudl have been spent actually GETTING the outcomes we're trying to achieve.

• Christopher (1001423275821269640):Same performace mesurements for all AJCC partners i.e WP/TANF

• Jessica (1001422756802227020):clear guidelines and timeline for implementation- "transition plan" for WIA to WIOA, how can we do this gradually?

• Maureen (1001314376659314385):Have DOL and Dept. of Ed talk to each other about requiring AJC / WFD in K-12 curriculum. How is it that you can't get thru elementary school w/o knowing about free public library system but you can get all the way through life w/o knowing about the One Stop / AJC system? Customers say, "I never knew this was here." UI and welfare recipients are most knowledgeable about AJC -- leaves out a huge population.

• Jane (1000723343405970507):state MOUs across mandated partners • Jenny (1000723343406000524):Work it so the locals have to write their plans first and then

those plans are rolled into the state plan. It's always been backwards so locals don't really know what's in the state plan and consequently do their own thing.

• Terry (1001423253901284501):set up an easy "chat" site or social media (twitter account) managed by DOL to help disseminate info to local area staffs

• Suzanne (1001030668616448086):Why not a website similar to ECLKC that DHHS does for Head STart

• Dave (1001423349984769553):reverse the traditional power pyramid - authorize LWIBs to shape the local system - not State administrators

• Jon (1001411867617464993):How to engage Career Pathway Systems and Sector


implementation guidance... • Carol (1001423340598996052):Will current One- • Lorilei (1000723343405975330):DOL provide a computerized staff development orientation • Lynn (1001423079662181327):Yes - access locally. Ask. Surveys. Observe. Reports. Data. • Suzanne (1001030668616448086):Why not a monitoring protocol like DHHS does for

Head Start? • William (1001215249897402488):The law states we must designate or certify centers

based on competitive procurement. Does or signify that there are indeed 2 options. We suggest he broader of either option is appropriate.

• Windie (1000723343405987758):Flexibility to address local needs • Mary Lou (1000723343405979314):How can the One Stops be competitively procured by

July 1, 2015? • M (1001423348073507943):Issue draft guidance available for public feedback • Justina (1001230442806719886):Examples or listing for ADA service delivery models by

county to help strengthen services to Americans with disabilities. Work with states to maintain DOL implementation standards and not add-on additional requirements.

• Martha (1001019562494639157):interactive webinars • Julie (1000723343406010595):Limit guidance and regulations to statutory requirements -

leave flexibility to the locals to the extend that the law allows • Laura (1000723343406009856):do not develop guidance as though the country is all

urban or suburban...remember rural areas with rural issues...connectivity, tranportation etc......provide funding sprcific to rural areas

• Mary (1001112931455344537):Local surveys, focus groups • Diana (1001422755358635297):reduce workforce services plan content requirements

(5-inch thick) • Suzanne (1001231359408876228):Better training for FPO so they really know what their

program expectations are • Angie (1001324835071207289):Surveys • Larry (1000723343406002981):Having these questions prior to the webinars will allow us to

think of good responses and provide you with better suggestions. • Jill (1000919837355411389):Involve local areas in conversations with state agencies.

Cannot be top down • Denita (1000911251466691825):Training sessions with partners • Joan (1000723343405982774):Go-to people at the state level that can assist with direct

questions...timely answers • Verónica del Carmen (1001422036071798758) 2:trainings to one stop personnel, that are

practical. • Kelleigh (1000723343405978684):Have regional sessions and visit successful one stops

that have operated outside the norm and infused creativity, technolocy, and innovation into the public system

• Lily (1001305838567140980):DOL issuing the same guidance across programs, make sure that they all use the same language, less vague, less opinions, and making sure that they all align at the top level. Also, making sure that mandates and directives do not conflict with each other, such as Dept. Of ED laws, regs, and DOL?

• Michael (1001409921333113429):interative webinars with follow up from subject matter experts of course

• Pamela (1000723343406005899):Round table discussions are great for getting information.

• Pam (1000723343405986476):You can get our input by holiding regional focus group or town hall meetings BEFORE the draft regs are developed


• Howard (1001423162511748643):Examples of what career services may look like. This would help states and local areas craft their service delivery to align with DOl's vision.

• Carlos A (1001222443446276297):Agreed with Kelleigh... funcitonal supervision at the AJC level is neccesary to ensure delivery of services... this means allowing JAC Operators to supervise other mandatory partners staff and provide feedback on the performance of this staff to their true supervisors

• Carol (1001423340598996052):Will current One-Stop consortium operators be grandfathered in without procurement

• Kirk (1001423341667848198):Ensure certification requirements are not burdensome to local providers. need a certification system that is realistic and doesn't take away so much time from the actual provision of services. Recommend the local administrative entity be required to go through same certification as local providers so they understand the process

• Christine (1001423022522079679):Cooperation and communication needs to happen between the state and local partners - not sure DOL can do this - open your implemention teams up to everyone. Inclusion.

• Lee (1000723343405971356):ETA can get valuable input from our local and regional representative associations (e.g. NYATEP in New York State).

• Barbara (1001423034002563491):DOL can train local boards by coming up with a 2-3 hour training on governance of WIOA

• Donna (1000723343405979387):As problems are solved in other areas, post that information on the problem and solution so other areas can benefit.

• Windie (1000723343405987758):Clarification on the designation/certification/competitive procurement of one-stop operators

• Pat (1000723343406000751):Monitoring requirement to ensure that all partners are integrating and meeting perormance expectations.

• William (1000723343405992371):address the management over reach by JFS and their control over what the Boards are demanding

• Lynn (1001423079662181327):Common sense. Don't forget who we are serving 7 why. • Deborah (1000723343405990603):Publish draft guidance and ask for local comments • Suzanne (1001231359408876228):shared training among partners • Patty (1001412132808796540):usdol meet with each stste and invite all wioa partners to

talk about this question • Kathie (1000723343405972484):YES Laura. Realization that most of the nation is still

rural. Do not mandate requirements that only fit an urban model • Terry (1000723343405970912):On guidance vs. flexibility , DOL should clearly lay out what

is mandated (e.g. partner participation ) and then we can work from there • Terry (1001423253901284501):training sessions for wibs - the membership itself - • Charles (1000723343405972685):how to rpovide career counseling • Angie (1001324835071207289):Talk to front line staff, not only management • Mary Lynn (1001121732478265809):work experiences seem to prove valuable but need to

have some long term outcomes and not just end when the experience is over • Jenny (1000723343406000524):@Diana 5" because you want it to be. • Cynthia (1000910767349528819):Have regional interactive phone conferences or webinars

where individuals can really talk to DOL about regional concerns. • Marty (1000723343405975337):DOL come out to the locals - urban, rural, small towns, etc.

See what barriers each may have in implementing the new law • Jane (1000723343405970507):regional trainings • Beth (1000723343405973946):All mandated agencies that WIOA brings together should

develop trainings with standard information at federal level, that local levels can then add to • Sue:Grandfathering unexamined is a mistake!!


• Jill (1000919837355411389):Best practices and examples of how you want to see the system work

• Robert (1001329748138535722):A series of town halls which lead to a national summit with representatives of all parties...

• Jon (1001411867617464993):Map out each states infrastructure to have the ability compare "apples to apples" to reach out for peer guidance...

• E'lois (1001104655735653449):Training for local boards • Jennifer (1001332239561707846):Create a usable project plan to implement the service

delivery programs with guidance on benchmarks and timelines • Pamela (1000723343406005899):periodic Online surveys • Sue (1001226438679655229):Really clear TA on how performance standards work for

employment and retention. Will PY16 performance be based on exiters in PY14? • Donny (1000919733373493442) 2:Regional Roundtables. • Sheila (1001423030744830936):Dave - good thought on reversing the pyramid.

Absolutely necessary if we are to reverse the high unemployment rates. People on the front lines probably have a better idea of what is really needed than higher levels of government officials

• M (1001423348073507943):now we only hear it through the lense of the State's take on the implementation. Host a webinar so we can hear exactly what you mean. We can covene our locals easily, but we need the chance to give feedback first.

• Jackie (1000723343405993923):Input from loocal areas - just ask - put questions on website and ask for input. The regulations should include input from local, state and federal partners.

• Michael (1001423063019780664):Why weren't these questions submitted to us prior to the webinar?

• Dan (1000723343405970456):Without clear guidance on the componenets of the One Stop MOU, each local will need and attorney and each MOU will reflect the attorney's interpretation

• Suzanne (1001030668616448086):List of DOL and other online resources or some way to go ONE place online instead of all the different program sites

• Karen (1001423346720631060):Contact local Tribal Chairpersons............and rural service providers everyone knows, everyone!

• Jo Ann (1001423331906229535):have employers bring in some of the technology from the company, train job seekers on the same system used in the company, or have a monthly training session that job seekers can come in to see this technology

• Steven (1001329652150062084):We need the guidance immediately! July 2015 will be here in a couple of days.

• Thelma (1001423341835878166):Common language and clear definitions would help. Agencies need to understand each other's acronyms.

• Loretta (1000723343405971163) 2:Develop a survey for LWIB and Local Partners to complete, letting them choose from a menu of probabilities, what kinds of technical assistance likely to be available.

• Juliet (1000723343405983138):technical assistance guidance needs to include whether we can manage centers with a partner consortium as we do now

• Betty (1000723343405970198):The guidance should be a part of the state plan and include flexiblity for local areas (rural/urban etc)

• Jan (1001423249008664388) 2:Periodic traning opportunities for partners of One-Stops • Tippy (1001423063268237956):responsive TA • Steven (1001423247440649144):Regioinal DOL contacts make quarterly visits to One

Stops to evaluate service delivery and provide Technical assistance as rneeded.


• Catherine (1001423048096833352):What are US DOL/DOE/HHS envisioning WIOA to be? How it should be implemented? Should start from Federal-level then disseminate to each State

• Jay (1000912571510584560):common data dictionary definitions and common definitions of terms

• Donna (1000723343405979387):What is a nationaly recognized credential? • Jeanette (1000723343405970711):Better definition of roles of state ES vs AJC staff • Carol (1000723343406005902):Does the One Stop operator still have to be procured if the

Governor and local officials agree on the operator • Diana (1001422755358635297):give questions in advance of calls so that we can respond • MiChelle (1000723343406003732):access to expanded wage record data (for performance

measurement purposes) • Karen (1000907740183547265):We need greater uniformity among regions • Mary Lynn (1001121732478265809):marketing WIOA to the public and employers ---- the

public workforce system is the best kept secret in many, many areas. • Amy (1001334549080434680):Regional D • Shelley (1000723343405973307):one stop delivery includes technology tools • Karen (1000723343405974707):if there is a firewall for board annd centers as in WIA,

enforce it • Lily (1001305838567140980):Agree with above comment, publish draft and allow for input

from locals and state. • Sandy (1000723343405978554):Proactive TA • Kelleigh (1000723343405978684):Reach out to key board members of local WIBs to get

business perspective; possibly hold a WIB Chair meeting • David (1000919832083688852):ETA needs to have a feedback system from jobseekers

directly. A filter through the workforce system of managerment is unneccessqry. • Amy (1001334549080434680):Regional DOL contacts • Clarizza (1001423341377460304):agree on training that include partners • Sue:WIBS will continue the same and just call it something new...all the mistakes of Private

Industry counciles , WIBS will just carry forward • Joseph (1001114631321676598):Allow those who operate successfully to continue to do

so. If it is not broke, do not try to fix it. • Lisa (1001205242980922991):anonymous hot line • Frances (1000723343406001403):Q&A sessions with ocals • Mary Beth (1000723343405996609):Draft regs should be distributed before finalized to

make sure they are clear and not ambiguous. • Jeanne (1001423245971970607):This is a good way to get a bunch of feedback. Hope it

helps. • Pam (1000723343405986476):Need specific info on what needs to be implemented by July

2015 vs July 2016 • Sookyung (1001423052830137991):survey states and local areas • David (1000907671784985794) 2:Require partner program to contribute financially to one

stop operations • William (1001215249897402488):The law state that centers may be a single entity, a

consortium or a specific consortium that includes specific partners. Much broader than WIA because any consortium now seems OK - correct?

• MiChelle (1000723343406003732):Agree. Questions in advance of webinar; opportunity to prepare

• Mary Lynn (1001121732478265809):don't forget to include rural areas in the planning --- DOL needs to know from states how they are addressing the needs of those who are rural


areas • Sharon (1000723343405983633):Technical assistants! • Sookyung (1001423052830137991):agree with pam • Deborah (1000723343405990603):Be specific and clear on guidance that will impact

performance or data collection where states will be compared to other states. Offer flexibility on how the services are provided under the rules.

• Mariana (1001423066161476763):good ta


Open Chat 9: Is there anything else you want us to share with us today?

• Jennifer (1001008062540609164):when can we expect the regs • Donna (1001334647497825038):increase these webinars • Donna (1000723343405979387):Please ensure that the regs are clear and concise • Diana (1001422755358635297):Draft regs should be issued before finalized • Barbara (1001423034002563491):Why aren't all partners responsible to pay towards the

board. Why is it just Title 1 • Jenny (1000723343406000524):Nothing comes immediately to mind. Thank you. • Daniel (1001423233424448991):We are not taking advantage of the career colleges and

they have the same goals we do. Community colleges are not getting the job done • Barbara (1000913152943836118):Advertise the One Stop Career Centers nationwide. • Michael (1001423056023082024):Speedy drafting of regs. • Suzanne (1001030668616448086):It is so difficult to know you are looking at the

regulations for the programs until you've been working in them for years, especially if your agency has more than 1 grant

• Tippy (1001423063268237956):interested to see what others view as best practice models and to have some time to review them

• Donna (1001104640660900803):Removal of funding silos would be helpful. • Vincent (1001423164415476216):More regional training sessions, workshops. • Michael (1001409921333113429):thank you for soliciting input, can we have a follow up on

when you compile this information and we know the trends or emphases? • rolando (1001208268587868418):Reformat the rest of webinar series so that they are less

likely to produce "tweets" and more likely to elicit more thoughtful responses • Claudia (1001131864979164189):So you recommend that we begin local conversation

and review of the WIOA to prepare for summer of 2015? • David (1000723343406010805):Please dont make this just a WIA extension. We need

regulations and performance that meets this century of jobseekers and training • Kathie (1000723343405972484):good opportunity, hope you can compile it in some

reasonable form to be able to see what is needed • Pam (1000723343405986476):This opportunity was great, but we need the opportunity to

provide more detail and info on each idea we suggested. • miraj (1001422965645016995):the design of the american job system should have not

deteriorated in the first place; the job matching system should have worked from 1998 • Deborah (1000723343405990603):Provide access to these questions to provide more

thoughtful responses. • Julie (1000723343406010595):Please keep the emphasis on Innovation in the Act, not just

a reworking of WIOA • M (1001423348073507943):Dont rush the reg writing process. We have the chance to get

this right this time. Please take the time to listen to the locals not just the State agencies • Kimberly (1001230740893040300):remember rural areas are different from metro areas

and local approach/flexibility works best • Terry (1000723343405970912):Reauthorization is long overdue. We need all partners on

board as we have a huge mission • Donna (1001423251093461375):Innovation is needed; worried that as exciting the new

WIOA is, there is not enough room to explore completely new approaches. • rolando (1001208268587868418):Rerelease TEN to include discussion questions • Adam (1000723343405971414):Please make the webinar materials available well before

the start of the webinar so we can consider the questions you will be asking to allow us more time to develop good feedback


• Jon (1001411867617464993):There should be as many options in the regs as possible to appreciate local control issues...

• Mary (1001112931455344537):Recognize the role community based organizations can play in preparing low skill, low income clients for work

• Sandra (1000723343405987667) 2:do you know if this will be the process for all the upcoming webinars?

• miraj (1001422965645016995):make this a top quality system • Suzanne (1001030668616448086):Training for Board, Administrators and Fiscal dept;

training for IT folks as well • Jackie (1000723343405993923):To maximize innovation and opportunity, please don't over

regulate. Flexibility is necessary for strategic success. • David (1000723343405975107):For future webinars, provide questions in advance to allow

for more thoughtful responses. Thanks! • Terri (1000926058628154614):Regional training at the federal level was very beneficial

during the transition to WI • Kay (1001413939234886219):great system to get input... agree that having the questions

when you register for the webinar would be helpful. • Norman (1001131250441409256):Is it the "One-Stop System" or the America's Job Center

System? Need DOL guidance or requirements to implement the AJC brand. Also need funds should re-branding be required.

• Sandy (1000723343405978554):Clear, concise regs, • Lisa (1000723343405974835):Allow for local wofkorce areas that are also a region to

submit one plan rather than have to do both a local plan and a regional plan? • Michael (1001423056023082024):More webinars in specific components of the

legislation/regulation. • William (1000723343405992371):provide the powerpoint and the questioin at least 24

hours prior to the presentation, would like more time to think about the questions before responding

• Donna (1000723343405979387):Thank you for this webinar. I appreciate the opportunity to contribute.

• MiChelle (1000723343406003732):unified nationwide marketing strategies / branding • Jennifer (1001217034250698577):continue webinars of this type while the procedures are

being developed. • Frances (1000723343406001403):need for more open dialogue with DOL • Winona (1001308541761071793):lots of great information I was able to take lots of notes

on...the WORKFORCE3 website is a wonderful resource • Vincent (1001423164415476216):Development of a common system to implement the new

WIOA • Angeline (1001423232314771773):trainingschedule • Esther (1000723343405993020):more funding to formula and less to competitive grants! • Denita (1000911251466691825):What will be the timeframe on ending WiA and starting

WIOA • Lynn (1001423079662181327):Yes - please open up rural sites - close in barrier of

distance. Add remote (and.or online) sites. Add more partners - GED Prep, Career services, Resume Writing sites, etc. Thanks.

• Laurie (1001423038184272857):Align basic skills defiency measurements with GED attainment.

• Sandi (1001013157046299996):Retain local control in all aspects of writing rules and regs. don't let states have the ability to ursurp local control.

• Walter (1000723343406001351):regional training sessions a must


• Windie (1000723343405987758):Broad collection of information (such as through these webinars) to aid in drafting regs will be helpful

• Sookyung (1001423052830137991):will the rest of the webinars be formatted like this? • Shannon (1001423051739285017):Provide feedback from states i.e. best practices for

implementing WIOA • Donna (1001334647497825038):We need better communication to the public that we do

exist and where • Barbara (1000723343405972962):strengthen local control and encourage local innovation

with competitive grants • Dan (1000723343405970456):WIOA is locally driven. Please make sure that the role of the

Governor and State Board are articulated and that the Governor and State Board are engaged and participating

• Karla M. (1001306042764628903):Thank you for consulting everyone from multiple levels through this process.

• David (1001411948825050017):Less Audits, forget "cost pers", realistic performance goals • Sharon (1001401443809725998):i hope that you have the opportunity to give us feedback

on the compliation of answers. • Robert (1001329748138535722):These are an excellent way to get input and develop a

strategy prior to implementation, so that ETA can be proactive rather than reactive once questions are raised.

• Ann (1000901243780341304) 2:I understand you want/believe that employers in general are eager to be very engaged in one-stop operations. But actually, they just want what they want when they want it, and do not stay the course over the long haul of mandated meetings, "board roles," etc. The more "process" you keep building, the less interested they seem, at least around here.

• rolando (1001208268587868418):Post updated TEN (with discussion questions) on the WIOA resource page

• Paul (1001423349401081922):The DOL updates page is a great resource! Thank you for providing timely, relevant information as WIOA evolves from a legislative outline into something that is regulation defined.

• Jeanette (1000723343405970711):Would like to see WARN Act require that employers contact local WIBs and provide WIB info to laid off employees (vs just notifying the WIB)

• Karen (1000723343405974707):Hold state agencies accountable for disseminating iinformation to locals throught the transition process and have states get local input into implementation

• Jeffery (1000935138941342280):allow IWT for more than just layoff aversion • Catherine (1001423048096833352):What are the expectations? TANF has very defined

policies (eligibility, work particiation, MOE and Expenditures)...how is TANF going to be a required mandatory partner?

• Lisa (1001205242980922991):Coomunity colleges and other vendors should be made aware of changes and expectations for deliverables and contact with case managers

• Suzanne (1001231359408876228):While developing the rules, leave enough flexibility for states to be able to tailor their employment system to match the needs in their state and their region whether they be urban or rural

• David (1000723343405992761):Define what the July 1, 2015 implementation means. • Carol (1001423340598996052):Clearly written procurement provisions under the new Act. • Charlotte (1001423167471971176):It would be great to receive the comments submitted,

will they be on the site? • Angeline (1001423232314771773):training on how to incorporate IT and budgetary training • Kelleigh (1000723343405978684):More dialogue, more information, more involvement from


local level and innovative thinking in boards and one-stops • Michael (1001423056023082024):Simplicity and flexibility are key. • Greg (1000723343406007588):"priority for employment and training services" for low

income, public assistance and basic skills deficient is great---but must not turn into a documentation nightmare (with DEV) as a prelude for anyone receiving Career Services!

• Jill (1000723343405984537):need for more flexibility in waiver authority • Barbara (1000913152943836118):continue these chats for improvements and

recommendations as we grow through it. • Jan (1001423249008664388) 2:Webinars are helpful. • Carolynnette (1001413541493404408):continuous training on topics via webinars are

goingto be important througout this process. • Karen (1001423346720631060):Thank you my eyeballs hurt :) this is all great information

I look forward to future webinars! • Christopher (1001423275821269640):Ongoing open Chats and Feed back on workforce

three • Marian (1001423349532017415):need more training , feedback is good from other Tribal

TANF offices • Terry (1000723343405970912):Let the public know we exist at the nationalk level. We

have confused them with our identity crisis under WIA • Thelma (1001423341835878166):Community Colleges aren't always given the time

needed to educate TANF recipients. Will educational activities expand? • Sue (1001423254728265210):More inclusive guidance roll out rather than what we went

through during WIA. Once guidance is given that we stick to it rather than change in mid stream.

• Joe (1001423345929780118):Is the point of this webinar for you to get our thoughts or is it supposed to be a meaningful discussion? if you're just collecting "input" fine, but its a really terrible way to have a meaningful realtime discussion.

• Gerry (1000901958599885873):All regulations / requirements should keep the customer in mind first

• Christine (1001423022522079679):This is an opportunity for us to create a new way of doing business - we need to keep interpretations new and innovative in thinking. The demand side of our work is not widespread - the integration of this within systems that have been historically supply side don't work. Don't box in innovation from the field.

• Pam (1000723343405986476):Allow us to provide input into the DRAFT regs. My experience goes back to CETA and draft regs don't change much when they become final regs.

• miraj (1001422965645016995):laid off empoyees and employees of lockouts from 3 years ago shouldnt have to wait this long to be hired

• Steven (1001423247440649144):Facilitate better coordination between One Stops (LWIBs) and state agencies supporting WIOA.

• Charles (1000723343405972685):Fewer audits • Jill (1000919837355411389):This is a great opportunity to move this system forward and

correct things that have not worked as a system; it will require feedback from all partners and all partners must understand that flexibility will be required- including legislators- if regs don't make sense, then have an open mind. Allow waivers if necessary.

• Richard (1001423032971864632):involve local schools, colleges, Tech schools, universities in the career planning and formulating career lattices

• Sue:There should be more coordated evaluation of "outcomes" . Do not just base performance on "Data fields" without getting customer feedback and cross checking information from training providers. Analyze staffing costs compared to training and service


delivery. Don't let it be so stilted that almost nothing trickles down to quality training. • Vincent (1001423164415476216):Stop asking and begin defining what are the

requirements needed to comply with WIOA. July 1, 2015 is close and we need to know the base requirements.

• Rick (1001418878923081823):Thank you. • Juliet (1000723343405983138):make sure all local offices know they can share TANF

information -to help the same clients with eligibility -for other one stop programs • Lorilei (1000723343405975330):Pull together the services that are provided through other

federal resources such as HHS, madate their participation in a supportive services system • Mary Lynn (1001121732478265809):Integrated Resource Team are effective strategy for

job seekers with muliple barriers and have proven track record with job seekers who have a disability as seen in the DOL Disability Employment Initiative, replicate throughout One-Stop

• Joan (1001411835442809358):Consider necessity to incorporate innovations system wide, to encourage innovation by eliminating barriers--siloes, narrow funding streams, restrictive definitions, etc.

• Walter (1000723343406001351):Come to local areas • Donna (1000723343405979387):Yes, Charles!!! • Maureen (1001314867906756376):provide a vehicle by which the core partners can share

information as is happening now • Kelleigh (1000723343405978684):Ensure flexibility at the local level and ensure state

policy can't elminiate that flexibility! • Sandi (1001013157046299996):the membership requirement for a ES person on the board

is not practical..can it be modified? • John (1001423344119669612):More webinars • Jimmy (1001423242349479771):continue these types of webinars • Julie (1000723343406010595):Performance standards should truly reflect the

characteristics of the people served in the One-Stop (ex-offenders, longterm unemployed, people with disabilities)

• Dennis (1000723343405973541):Employer engagement is critical....get their feedback on how the system can work more effectively and efficiently!

• Charlotte (1001423167471971176):draft regs are a great idea too • Jeanne (1001423245971970607):As you provide definition and guidance, don't overthink it.

This isn't rocket science. We need flexibility to serve people as individually as they need to be served, we should be measured on the major things and held accountable to big principles. We should be gearing towards serving businesses as much as people and taking into account their needs for skilled employees.

• Kay (1001413939234886219):Clear communication about how the different federal agencies are collaborating so that guidance is consistent

• Catherine (1001423048096833352):Implementation should begin as an Interim Rule then finalize...similar to the DRA for TANF

• William (1000723343405992371):appreciation that US DOL is using this type of format to obtain input

• MiChelle (1000723343406003732):Will merit-based staffing requirements continue? This is a significant barrier.

• Lynn (1001423079662181327):Rural site - case manager, education, & other supports needed. Open up grant funds for this option for nonprots to partner in the mix.

• Angie (1001402444685096222):Quickly provide a draft of regulations that are clear and concise. Clarify defintions.

• Melissa (1001025056036381583):how will we be able to ascertain if the regs reflect the legislators intent?


• Lisa (1001418844921573342):how will progress toward imposed deadlines be determined? And if deadlines aren't met by regions/states, what are the consequences?

• Patty (1001412132808796540):Dont let labor activities eclipse basic skills training. PIAAC shows basic skills needs are bigger than we like to admit

• Daniel (1001423040217690633):Next session provide questions prior to webinar • Ingrid (1000723343405980362):Great Job Winston and Amanda! • E'lois (1001104655735653449):Greater publication or public service announcements of

AJCs and WIOA so that the public is aware from DOL. • Loretta (1000723343405971163) 2:US DOL could provide nation-wide opportunities for all

required partners to discuss implementation, rather than each federal agency having their own webinars and discusssions.

• Marian (1001423349532017415):include Adult Basic Education inputs as well. Thank you • John (1001423344119669612):agree with charlotte • Thom (1001423349739631132):Seek input and advice from the end users (those in the

field) not all from State Administrators, regarding program regulations and what works and doesn't work in serving customers to become self-sufficient and retain employment.

• Donna (1001423251093461375):Agree with Dennis re employer feedback • Donny (1000919733373493442) 2:Establish a Hotline (24/7) that can address questions,

issues and concerning implementation, planning and delivery of WIOA. • Jill (1000919837355411389):Allow for maximum flexibility in designing new systems. • miraj (1001422965645016995):a more robust regulated labor system is needed for a

prosperous beautiful safe america • Esther (1001423342443630469):When developing the regulations keep in mind the TANF

participation requiements. • Sharon (1000723343405970665):Like Jeanne's comments about not over-thinking it • Morgan (1001422769030197200):With implementation expected July 2015 will regs be out

prior or will states have a period of time after July 2015 to implement? • Christine (1001423022522079679):Workforce board makeup - we see three scenerios -

how broadly will states be able to interpret? • Nicole (1001212547675090132):Easy to read and interpret regs. Webinars, Q & A

updates helpful and website info. Thank you. • Sandi (1001013157046299996):Push for more employer engagement - and lessen the

emphasis on UI assistance • Kelleigh (1000723343405978684):How the system will be measured is key. A focus on the

common performance measures with local feedback will be very important • Paul (1001423349401081922):Would like to see some documentation designed for

employers to allow clear communication to them of what WIOA could mean for them - both from an impacts on them standpoint but also from a possible opportunties for them standpoint.

• Debora (1000914035606434563):Guidance should not just be directed to WIOA administrators , but should be firmly directed to all partners to help with the delivery of services.

• Suzanne (1001231359408876228):Include department of education as a required partner on regional workforce boards so that employers can inform the community colleges about what skills are lacking in the job applicants that they are seeing. Everyone is saying this but not all are doing it!

• Justina (1001230442806719886):Glad for the webinars! Would like to encourage local flexibilities to meet region and community needs...one size does not fit all!

• Joseph (1001114631321676598):make sure this is not a one and done process. Make sure you do allow opportunities for input andf voices to be heard all along the timeline!


Great idea! Need to ensure it is done in this manner. • Christine (1001423022522079679):Thank you for allowing our input!! • Jon (1001411867617464993):Create Caseload Standards!!!!!!... • Marty (1000723343405975337):It's frustrating (to us "locals") to have Federal and State

agencies write regulations on programs when most of those folks have not ever had to implement them. I appreciate your effort to get input from the field, but we're not really clear yet on what we're giving input on. Once you have the regs in a draft form, send them out for us to comment on.

• Michael (1001423056023082024):Request feedback after implementation to identify unintended consequences.

• Nicole (1000723343405996384):Don't "encourage" states to do anything. If it's important enough to encourage, then it shouldn't be a problem to mandate.

• Patrick (1001422839485950211):With WIOA being a new and better aligned System per the goal of the system, financial resources for TA, Planning, Design and Implementation to local WIBs would offer a great tool for effective change and implementation of the new law.

• Lynn (1001423079662181327):Yes - add more Adult Basic Ed sites/Partners - especially in rural areas.

• Sandra (1000723343405987667) 2:Develop a process for allocating resources to regions versus the competitive route process. If we are going to use these regional plans it would be prudent for the regions to recieve funds to address their workforce issues. The competitive process is time consuming and diverts resources

• Dianna (1001000762928929923):Like the easy to read and interprut comment, I agree • Shannon (1001423051739285017):Allow the "grandfathering in" of the structure of the one

stop system in the states; in MA we are co-located already and there are regions in our state that already do regional planning

• Melissa (1001025056036381583):are there any updates to veteran services? • Carolynnette (1001413541493404408):developing powerpoints on some topics of WIOA for

local's to use during training would be helfpful and provide consistency • Tippy (1001423063268237956):Please include Tribes in this discussion • Beth (1000723343405973946):Put performance measures in place that manage and

support cross-agency collaboration. • Pat (1001019360232144026):how to create seamless services delivery including cost

allocation requirements • Sandy (1000723343405978554):Regs compatible with partner regs • Sue:Mandate a custormer feedback hotline available in each one stop and/or parnter

location. • Bonnie (1000911341475243925):There is a lot of suggestions of using Registered

Apprenticeship Programs. We have very few Apprenticeship programs in our area. It seems most Apprenticeship Programs are offered through a Labor Union. Is it possible to develop apprenticeship programs through the Community Colleges? If so, How?

• Donna (1001423251093461375):Yes re Tribes! • Nisar (1001208926994427537):great webinar • Mary Lynn (1001121732478265809):having partners not be restricted by their own program

policy or rules whether performance measures, shared of data, etc. will be critical to the success of WIOA

• Terri (1000926058628154614):Youth services assistance is needed • Julie (1000723343406010595):Ease back on data validation - return to big picture focus • Barbara (1000913152943836118):Bring all the guidance into the field for all workers to

know all of the information. • Sheila (1001423030744830936):Eliminate top-down regulation structure. Management


needs to be more responsive in terms of the actual experiences at the grass-roots level, rather than believing that their ideas and concepts are goapel. Some ideas seem great at the time, but in practice do not always work. Need to allow for re-evaluation and restrusturing as needed.

• Loretta (1000723343405971163) 2:Thank you for the opportunity to provide input. We are excited about the opportunities in WIOA. Ready to get started!!!

• Thelma (1001423341835878166):Career colleges do not have KEYS located on their campuses, PA Community Colleges do and that is what makes a community college a better choice. They are also affordable.

• Claudine (1001000543919239208):Thank you Winston for your information. • Dave (1001423349984769553):Reduce administrivia requirements like data validation - this

procedure does not pass any reasonable cost/benefit analysis. if an applicant claims they are a veteran that should be good enough without requiring they prove it and staff photocopy, file and store the documentary evidience. simplify with a random check on participants if authentication is really that big of a deal. better yet, join the 21st century and cross check electronically with DoD!

• Sharon (1000723343405970665):Allow plenty of time for local input and comment after draft regs are out. Don't rush that process, please.

• Lynn (1001423079662181327):Yes - grandfather in liocensed educators - as case managers.

• Donna (1000835852813547920):remove the funding silos, all programs are under one umbrella, way too much rejpetition of requirements, eligibility under different programs whn it would be more cost effective and effective to the customer not to have to jump through all the different funding hoops now, just doing basically the smae things for customers under WP/WIA and TANF/ TAA but with different databases, different staff, etc. What a waste!!!!!

• Pam (1000723343405986476):Will community colleges be responsible to WIBs? • Sue (1000723343405988137):appreciate the opportunity to provide input • Kelleigh (1000723343405978684):Woudl like more discussion on the follow-up for youth • Jill (1000919837355411389):What works in the northest may not work in the southwest.

Cannot be a cookie cutter approach. Broad guidance is necessary but let those who run the system on a day to day basis have the flexibility to meet the demands of their customer base.

• Karen (1001423346720631060):Agree Catherine. • MiChelle (1000723343406003732):Thank you. • Frances (1000723343406001403):Plain language for guidance that is distributed to make it

understandable • Brent (1001423350699760542):Trust that feds will be responsive and provide feedback to

solicited input • David (1000919832083688852):Funding for jobseeker training needs to have a portion of

the funding to be for support services. It needs to be patterened after the GI bill. Food, shelter needs are often a barrier to jobseekers who want training, but can't due to survival needs.

• Lorilei (1000723343405975330):Will unspent WIA funds be allowed to transition to WIOA • Jeffery (1000935138941342280):require Title 1 Directors to be WIB member • Charles (1000723343405972685):information on new career matching systems • Sandy (1000723343405978554):Ample time for implementation • Laurie (1001423038184272857):Community colleges goals are not the same a s ours. they

need to make money and do not have the wide range of servies for universal access and busoess that the workforce system has.

• David (1001423149863799423):It's amazing how many people still don't know we exist. We need better advertising to job seekers. Also, advertising to employers to let them know we are here to help and we also have professional job seekers.


• Lisa (1001418844921573342):"build it and they will come" doesn't always work. get involvement from the ground up, not vice-versa.

• Jay (1000912571510584560):How prescriptive will the Governor's role be in rebranding the One-Stop?

• Jessica (1001422756802227020):best practice programs as examples, for all tiers of services, core, A,DW, youth

• Jeff (1001423340317357018):Don't use the word "encourage" • Suzanne (1001231359408876228):Don't allow the WIOA directors to be the "king of the

world" but make them partner through how the money is distributed • Donna (1001334647497825038):Will there be postings from all the webinars scheduled

incasae we can not attend them all? • Betty (1000723343405970198):The One-Stops/AJCs is a huge public system - we need to

also include the private sector employment sites and expertise on specific recriutment such as in IT, and healthcare jobs.

• Sandi (1001013157046299996):open up the requirement around registered apprenticeships. There are new ways of training in the trades that do not require long apprenticeships and are desperately needed to fill the pipeline of workers

• Lisa (1001205242980922991):Do you agree that vendors should be managing WIOA federal funds?

• Segun (1001423068103216848):Segun Facilate better communications between WIOA and intended partners, outreach programs for consumers at local communities

• Karen (1001423346720631060):Tribal TANF vs. County TANF include more how this will work with the Tribal systems.

• Sue:eliminate vague wording • Daniel (1001423233424448991):community colleges have terrible grad rates. we should

be using career colleges, they get people to work • Howard (1001423162511748643):Emphasis should be placed on integration of all partners.

Please continue webinars, any and all technical assistance! Thank you. • Caitlyn (1001229957469934548):I appreciate the opportunity to join the webinar today.

This transition has the opportunity to strengthen the nationwide system and encourage states to improve service delivery on the local level. Unfortunately, many believe this is just "business as usual". I truely hope the feedback through these sessions and the state plans results in a more streamlined and customer-friendly model. All that said, without the pairing of WIOA with Trade Act, we will face great challenges for our workers. In WA this is particularily true, as a trade dependent state. If TAA does not get reauthorized, WIOA alone will not be able to meet the demand of serving dislocated workers. Thanks for the webinar!

• Korrie (1001324673047577338):data validation should not be the most important aspect of monitoring- a bigger picture view of how services have an impact

• Lynn (1001423079662181327):From experience - offer online/onsite center • Pamela (1000723343406005899):Regional roundtables with training providers,

Employment agencies and businesses to find out the business needs for training staff so the training providers can develop programs and the employment agencies (WIOA, TANF etc.) can provide the funding for training and help with the connection to the buinesses.

• isidore (1001422827958254489):hope you can cull these responses, consolidate and put back out for further comment. recognize 11 months is short for implementation but the better job we can do early in the process (CQI=prevention!!!), the better the result. the issue of balance between centralized and local control is huge and perennial

• miraj (1001422965645016995):i need access to the one stop center • Mark (1001423050969386965):I appreciate this interaction and interest at the federal level.

Please continue it after WIOA is implemented, July 01, 2015. It may be on a smaller scale,


but continue to interact with the local level. I find this to be new and refreshing. • Beth (1000723343405973946):Please share the results of how you analyzed these

responses. • Sonita (1001423347881166302):defining the roles and responsibilities of WIBs and

receiving guidance on ETPL and the implementation of career pathways into the ETPL • Catherine (1001423048096833352):Identifying best-practices and states that already have

TANF as a partner • Charlotte (1001423167471971176):Staff need to be certified-CWDP • Lee (1000723343405971356):Regarding performance measures, we need some flexibility

in the definition of a regognized postsecondary credential. For example, many of our WIA participants have trained as truck drivers. Yet a commercial driver license is not a currently recognized credential. Also, I am very concerned about the skill gain measure. Can we somehow exempt customers who engage in short-term training? Not everyone is going to get a 2-year associate's degree. We have been successful in filling skill gaps with very short-term industry-recognized credentials.

• Donna (1001423251093461375):different issues exist in rural locations; a lot of variety is needed

• Lisa (1001418844921573342):marketing/outreach to those that need the services • Deborah (1000723343405990603):Many of the same requirments were under WIA -

center certification, training vendor report cards etc, but waivers and delays allowed these not be be implented. If they are important then they shouldn't be waived over and over - monitor if they are important

• Marian (1001423349532017415):it would be good to include state TANF and Tribal TANF in WIB

• Sacha (1000723343405976367):Convene sessions with all stakeholders so everyone is on the same page

• Joan (1000723343405982774):Some sort of broad common marketing campaign • Janeen (1001423050687518521):Salary caps for WIB staff and directors. • Joseph (1001114631321676598):Have a large conclave somewhere in the process where

anyone who wants to can attend and provide direct input and review what has been set up so far. Ensure that this opportunity is provided at no cost to attendees.

• Frances (1000723343406001403):Glad for the opportunity to express thoughts. Thanks!! • Thelma (1001423341835878166):Thanks for this opportunity to share and expand our

knowledge of what the future will bring. • Sheila (1001423030744830936):More services geared toward professional-level job

seekers. As it stands now, our OneStops have virtually nothing that can help them. • Justina (1001230442806719886):Would benefit for viewing each Department named in

WIOA and what there primary goals, changes and challenges they are looking at...thanks! • Kelleigh (1000723343405978684):A way to share best pracitices in the system is currently

missing and would be very helpful to have through WIOA implemetnation • Maricar (1001008852904925170):Guidance on waivers. • Sheila (1001423030744830936):Thanks for listening. • Kelleigh (1000723343405978684):Thank you • David (1000723343406010805):Staff certification should include CWDP • Terri (1000926058628154614):Guidance on establishing Board membership • Jeff (1001423340317357018):think about how TANF block grants will be impacted as well

as work participation requirements • Terry (1000723343405970912):We need to reduce 1000 poits of data collection and get

back to serving the public one one one, quality service, good info w/o spending all our time on our PROCESS stuff..


• Donald (1000723343405994054):How to promote partnering/sharing of resources/commitment to common goals and pull newer agencies or partners under WIAO into the onestops such as VOC Rehab, Adult Education?

• Beth (1000723343405973946):Possible to post questions to be asked through these webinars before the webinar takes place so we can get more input from peers?

• Dave (1001423349984769553):Name Title I something besides WhyOhUh - how about simply Workforce!

• Beth (1001325556531877978):Increase co-enollment requirements for adults/dw and youth. This will help support the out of school youth increase and improve services to older youth.

• Korrie (1001324673047577338):Thanks for asking for our input! • Nisar (1001208926994427537):need more webinar like this • Walter (1000723343406001351):Keep the Mayors out of the picture • Lynn (1001423079662181327):Guidance on becoming a provider please. Thanks. • Adam (1000723343405971414):I would like to strongly suggest that when developing and

marketing online services that we not refer to them as "virtual services". When people hear "virtual" they know that it means "not real" (e.g. virtual reality is a simulation of reality but is not real). Online services are REAL services they are just provided online or remotely. We need to talk about how we leverage technology to provide real services remotely. This is Workforce Assistance Anywhere/Anytime: WFA3

• Rachel (1001308755284512357):Allowing front line/case manager staff to have access to training provider performance and accountabiility rather than just have the local workforce investment boards having access only.

• Laura (1000723343406009856):WIOA is locally driven. Please remember that when drafting regs and allow locals the flexibilty to make it work for their job seekers and businesses. Entrprenuership needs to receive more attention. This is a big piece for rural areas.

• Karen (1000723343405974707):Thank you for setting these webinars up and asking our input.

• Jack (1000723343405991752):in order to serve customer, agency staff need not be so restricted in what they are allowed and not allowed to do in regards to their job duties...

• David (1000723343405992761):This webinar is a great start.... Keep them up!!! • John (1001423344119669612):Thanks! • Sandi (1001013157046299996):Keep the Govs out of writing the rules and reg's. go to the

front line - the LWIB folks so you don't create impossible situations • Tippy (1001423063268237956):good point Laura • Mark (1001423050969386965):Allow copy and paste in the PPT section of this webinar. • Sharon (1000723343405970665):Appreciate the opportunity to participate and provide

input • Robin (1000924847542361518):Thank you for asking us what our ideal system would be.

we all want the same things, we need to work better together as partners and that starts with the regulations!

• Gary Gonzalez:https://www.workforce3one.org/view/2001423337793962734/ • isidore (1001422827958254489):i like sandi's comment - at least make sure the voice of

staff/customers is incorporated • Betty (1000723343405970198):We need to get corporate recriuters to use the One-Stops

so we attract a boarder users for the OneStops • Jessica (1001422756802227020):Can you make ALL of the responses of our questions

available somewhere, so we can see everyone's input?? • Steven (1001329652150062084):Nationwide marketing of the AJCs would be incredible.


Most areas really struggle getting the word out to job seekers and employers about the services and support available through the one-stop. Most of it is done through word of mouth and the occasional presentation at a chamber. If there was a national marketing campaign it would make it so much easier to get a common message out, and people all across the country would know to look for their local AJC when they needed help finding a job, and employers would know that there is a local resource that is free to them, that can help with recruiting, training, incumbent worker training, layoff aversion, OJT, etc.

• Pam (1000723343405986476):Be very flexilble in how we can work with the business community. I defintiely see that as the intent of WIOA,. including IWT

• Winona (1001308541761071793):Thank you for a good webinar class! • Donna (1001423251093461375):Interesting process; good luck! • Janeen (1001423050687518521):Thanks for the webinar. It was challenging to hear. • Jeanne (1001423245971970607):Will the next webinars follow this same format? • Jessica (1001422756802227020):$$ for marketing and advertising built in! • Deborah (1001125946480216817):Thanks for the webinar.. • Kelleigh (1000723343405978684):Completely agree with dollars for marketing/branding • Dave (1001423349984769553):Thanks for asking! • Pam (1000723343405986476):Be flexible in how we can work with the Economic

Development Community. Workforce is definitely an important player in that arena. • Deborah (1000723343405990603):Great process today - thanks for making this possible. • Beth (1000723343405973946):Marketing AJCs so that the public knows what we can do • Shelly (1000723343406001269):allow waiver of merit staff requirements for WP, this will

facilitate the breaking down of silos. • Steven (1001329652150062084):Good webinar ... can you have all of today's comments

categorized and summarized by tomorrow? • Lynn (1001423079662181327):Add nonprofits in the mix when possible, they provide these

services already. • Nancy (1000723343405972078):Please send the questions ahead of time? • Sandi (1001013157046299996):also keep workforce in the system not with community

colleges • Lisa (1001205242980922991):Great session. Many thanks! • Karla M. (1001306042764628903):Good Idea Steven. • Donna (1000835852813547920):Thanks for asking those of us who actuallly work with

these programs for input • Beth (1000723343405973946):Talk with employers that are already engaged with AJCs • Sue:Make business demonstrate "buy in" with real jobs...not just promises that evaporate.

Maybe require a system like Eligible training provider review. • Timothy (1000723343405970108):Great job! • Jennifer (1001423033993679180):Thank you! Great job! • Walter (1000723343406001351):thank you!! • David (1000919832083688852):A PR program is neccessay to change the public's view

that employment services are mostly used for people looking for a handout. The only way to do this is by making the services available for everyone. Income screening is bad.

• John (1001423344119669612):Good job • Kathie (1000723343405972484):good format. • David (1001411948825050017):Great chance for input. Thanks! • Esther (1001411468658842804):I would absolutely recommend this webinar!! Great Job!! • Jan (1001423249008664388) 2:Many thanks for this webinar and series. • David (1000723343405992761):Great job.. • Yolanda (1000723343405993222):Thanks!


• Jeanne (1001423245971970607):Really good. I hope you got what you needed. • Mary Beth (1000723343405996609):Lots of interesting input from attendees. • Nimia (1001423153707158133):Thank you. • Deborah (1000723343405990603):Post the link to the questions for future webinar - found

these by accident today while looking for other WIOA information • Sheila (1001423030744830936):Good information. Thanks for asking for and considering

our opinions and needs. • Jenny (1000723343406000524):Lots of haters of W-P staff merit staff. Re-explain why

merit staff is required. • Marty (1000723343405975337):I appreciate the opportunity to voice my opinion. Thanks! • rubka (1001320532493666127):thank you • Lee (1000723343405971356):I truly appreciate the opportunity to provide this type of input

on the drafting of the WIOA regs. Thanks! • Michael (1001210954649154823):Thank you. • Lynn (1001423079662181327):Great info. thanks. • Thelma (1001423341835878166):Please provide the comments / questions. Useful info is

in them. • Christopher (1001423275821269640):how does DOL look at LWIA to become 501c3

when in a City or County structure • Pat (1001019360232144026):Assistnace in defining appropriate profit levels • Rosa (1001108734005421520):Thank you - good job! • Sue (1001226438679655229):Great to start thinking about what input to share with DOL • Faron (1001407747969321664):Thank you ALL • Miryam (1001110547694552300):Great Webinar • Jo Ann (1001423331906229535):excellent because questions, powerpoint, and other info

available ahead of time • Barbara (1000913152943836118):Agree with David, don't exclude anyone from services. • Jeff (1001423340317357018):thank you • Charlotte (1001423167471971176):hard to see the comments and type too, I hope we are

able to have them perhaps as part of the transcript • Pam (1000723343405986476):Make the power points available before the webinars • Roy (1001423348373491356):Thank you • E'lois (1001104655735653449):One of the best webinars thus far on the topic of WIOA • Jane (1000723343405970507):nice to be asked what do we need. thanks. • Barbara (1000723343405983279):Thank you for the information - Great work! • Joan (1001411835442809358):Thank you • Thom (1001423349739631132):Thank You. • Mark (1001423050969386965):I appreciate this interaction and interest at the federal level.

Please continue it after WIOA is implemented, July 01, 2015. It may be on a smaller scale, but continue to interact with the local level. I find this to be new and refreshing.

• Pam (1000723343405986476):Thank you • Denita (1000911251466691825):Thank You • Korrie (1001324673047577338):great opportunity to provide input- we're looking for more

information from you soon! thanks! • Mike (1000723343405970475):If you are going to do more of the listening sessions then

get us the questions in advance. It will help us to spend a little time thinking. This was a good start though.

• Rebecca (1001103533827278865):Prefer the audio through computer but seemed difficult to get enough volume.

• Paul (1001423349401081922):This format is good for the 'quick & dirty' sharing and


capturing of information. But would like to have opportunities for some interactive discussion of key topics as well. Perhaps that can be a 'phase 2' aspect?

• Lynn (1001423079662181327):Opportunity for new rural partners. • Karen (1000907740183547265):The ability to give feedback was wonderful. • Dave (1001423349984769553):To improve ask more specific questions • Beth (1000723343405973946):Post the questions before the webinars take place. • Joseph (1001114631321676598):Really liked the oppotunity to provide input and thoughts

through actively answering questions. Hopefully all the comments will be taken to heart and used to establish a sensible path forward.

• Jackie (1000723343405993923):It is diffucult to read the other comments - would enjoy reading them as we go.

• Robyn (1001201761856401822):give us some information • Mark (1001423050969386965):Allow copy and paste in the PPT section of the webinar. • SUE (1000723343405970432):Great questions - if possible it would be great to get all the

questions from all the sessions in one document. Obviously you have put a lot of thought into these questions - would love to be able to use them in my work of understanding WIOA better.

• Robert (1001329748138535722):Would be good to provide answers to to themes presented...

• Donna (1000835852813547920):Olease provide comments and maybe go abit slower on the questions next time, also maybe provide the sets of questions ahead of time to give us time to respond and be more prepared

• Barbara (1000913152943836118):Sometimes hard to hear. • Pam (1000723343405986476):Loved the opportunity to provide input! • Karla M. (1001306042764628903):RE: Rating the Seminar - Audio Issues can be

improved. Teleconference worked better for me than the computer. Looking forward to tomorrow.

• Debra (1000723343405992469):Thought there would be more information - not just information gathering.

• Barbara (1000723343405983279):Agree with Rebecca about the volumn level not high enough.

• Barbara (1000913152943836118):Comments went so fast, would have been nice reading them.

• Jennifer (1001008062540609164):webinar was great, seeing the rolling feedback was great. I was just hoping for more "how to" and "here is the definition". I just had my expectations to high, not your fault.

• Sharon (1001423351410193198):I would love to read the opinions of the other attendees but everything is gong so quickly.

• Debra (1001131154261937570):Poor Audio - very difficult to hear • Kristi (1001423342577368524):had a few problems hearing the presenters • Rachel (1001308755284512357):difficulty hearing • Pamela (1001423244572945877):make available all responses for the questions asked in

today's webinar • Barbara (1000913152943836118):I thing the questions should be simpler and more easy to

understand, even if they have to be one paragraph long. • Howard (1001423162511748643):Was hoping to receive more information rather than just

ask questions. • Barbara (1001423034002563491):Will DOL have regulatory language or waiver opportunity

on one stop operators as administrative entities selected by the WSA JPB. (such as MN) to provide their own employment and training programs directly. especially rural WSA's having


limited access to qualified providers • Donna (1000835852813547920):Volume could have been much higher • Lynn (1001423079662181327):Streaming - could not hear all speakers. Phone line worked.

I prefer streaming. Maybe get everyone on same level (speakers). Thank you. It was great. • Brent (1001423350699760542):Coupled With followup materials will be time well spent

"time-efficient" - what we all need • Karla M. (1001306042764628903):Please categorize the feedback and share as soon as

your schedule permits. • Julie (1000723343406010595):Hard to follow so many comments so quickly; audio levels

for different speakers made it a bit distracting to keep adjusting volume • Kathy (1000723343405994718):difficult time hearing even with speakers on full volume.

Used several different computers and still could only hear when placing speaker near my ear. Great otherwise! thank you

• Bonnie (1000911341475243925):Hard to hear through a computer; would it be possible to also have a "call in" from a land-line phone along with the computer powerpoint?

• Kristi (1001423342577368524):would like to be able to read everyone's comments (scrolls by so fast) -- will they be available later?

• Robyn (1001201761856401822):the questions move so fast it is difficult to see what everyone is typing.

• E'lois (1001104655735653449):Was excellent because we can actually get input from others across the country some of which will give others ideas for innovations.

• Dave (1001423349984769553):This is a great way to start the Reg development process. When and where are the Town Hall meetings?

• Jennifer (1001423033993679180):Would prefer to be involved by phone...too hard to hear on the computer.

• M (1001423348073507943):We appreciate this oppotunity. It would be great to see a summary of the comments too (which I know is asking a lot). There are a lot of ideas and it was very difficult ot see what folks were saying. Additionally, it would be helpful to hear what ETA is thinking around they types of TA you can and feel ready to provide. You ask us a lot of questions, what are your thoughts on these too?

• Cora (1000723343405975803): We had difficulty hearing and understanding the content today.

• Barbara (1000913152943836118):We should do these chat sessions monthly, about general issues and questions. Loved it..

• Jan (1001423249008664388) 2:It would be good to have access to the array of questions and comments since it is impossible to see all of them, much less remember them to inform work or future discussion

• Patricia (1001423047331444492):Audio problems presentation coming through choppy at times.

• Lynn (1001423079662181327):I have a broken hand - was hard to type comments. Maybe send out questions in advance.

• Juliet (1000723343405983138):liked the streaming instead of having to call in too • Maureen (1001314867906756376):is there any thought of analyzing responses in the same

manner as Survey Monkey is doing now to determine where requests were trending? Thanks, interesting process.

• Yolanda (1000723343405993222):Please allow us to see all responses to questions. • Rita (1001423343791385098):interesting....but voices are too low. One gentleman spoke

directly into the mic then it seemed not many are speaking into the mic. Even with volume is turned all the way up; still difficult to hear you all. Thanks

• Daniel (1001423040217690633):pleaese have speakers close to microphone so we don't


have to keep adjusting the speakers • Donna (1000835852813547920):I agree with Barbara, especially during the implementation

phase in 2015 • Barbara (1000723343405972962):Summarize the comments • Lynn (1001423079662181327):That was a toll-free number, right? • Amy (1001334549080434680):audio problems on my computer - but switched to phone,

and audio worked fine • David (1000919832083688852):The questions asked during the webinar should have been

given to us at the time that we registered for the session. That way we could have prepare ahead of time and given you more thoughtworthy responses.

• Rita (1001423047720901411):I agree with Sharon. I would like to have clairification on some of the responses. Example- Responsive T-A? This could be of assistance when developing plans for implementation. Thank you

• Rita (1001423343791385098):Thanks for making all information available in advance. The PPP and Questions posted online ahead of time....excellent!

• Barbara (1000723343405972962):How are DOL , ED and HHS going to use these comments?

• Jan (1001423249008664388) 2:Having the questions in advance would help provide more thoughtful responses.

• Barbara (1001423034002563491):what will DOL do with states who fail to implement parts or all of WIOA vs states who are innovative and willing to implement all. Currently - the better we do the less money we get - other states that are not implementing get more money to help funding should follow best practices and not the other way around.

• isidore (1001422827958254489):good effort. the inability to read comments was a little frustrating. Hope you're planning to use a text analysis/trending tool to organize everything. You might point out that folks can grab the scroll bar to slow things down a bit if they want to read a seriies of comments.

• Lynn (1001423079662181327):A computer program would track & pick out similarities in comments - would be interesting/useful.

• Barbara (1000723343405972962):Can we get a report of the results of the questions? • Lynn (1001423079662181327):Trends. • Barbara (1001423034002563491):Transition year for youth services would be helpful.

Because we are still operating under the old plan and old performance measures and will be doing so when it is implemented in July - the new youth year starts april 1 - they don't line up.

• Martin (1001423043789026800):Over all good job, I would like to see all the questions answered?

• Kristi (1001423342577368524):agree with Jan -- having the questions in advance would have allowed me to put more thought into my responses and would have allowed me to gather input from colleagues

• William (1001215249897402488):Although a valuable service, centers seem to be too heavily focused on jobseeker services. More balance is needed to better serve the job seeker by better serving the business customer first. The focus for center staffing should be to create well staffed business service team to engage business, assist with job orders and making referrals to jobs, and identifying skills gaps and hiring needs. Then have these teams work with other center staff to identify appropriate referrals to jobs and identify training to be developed or sponsored. This will both assist business and ensure job seekers are connected to training that will get results.

• Rebecca (1001103533827278865):With credentialing being an important piece, it would be great to review what counts under the law as a credential, nationally recognized, WIOA approved etc. It has felt very limited in what counts for credentialing performance measures under WIA vs. what industry might be seeking.


• Lynn (1001423079662181327):Today - one-stop isn't right mind-set. Virtual option is the way to go - especially in rural areas.

• Thelma (1001423341835878166):Have your acronyms spelled out - at least once on the power points. There are some that I'n not sure of. There may be others like me. Thanks

• Steven (1001329652150062084):The questions were provided ahead of time. They can be found here: http://www.doleta.gov/wioa/pdf/Stakeholder-Webinar-Discussion-Questions.pdf

• Lynn (1001423079662181327):Job seeker - vs. starting one'w own business. Education - Adult Basic Ed needs.

• Valaryee (1001101255597845048):More answers and less questions. • Steven (1001329652150062084):And those are the questions for all of the webinars • Jan (1001423249008664388) 2:OK, thanks for the reference to questions provided in

advance. • Thelma (1001423341835878166):I think people are asking for the chat submissions not the

questions as they were clearly displayed and available before the chat. • Robin (1001411343884136195):Yes, what can DOL share instead of just mining

information • Charlotte (1001423167471971176):yes chat submissions please • Shannon (1001423051739285017):Thanks for the opportunity to share our feedback and

suggestions • Robin (1001411343884136195):Yes, the chat submissions are important to view with time

to consider • Cora (1000723343405975803):Good point, William. • Thelma (1001423341835878166):I was notified of this meeting a few hours before it began.

More notice would be great! • Robin (1001411343884136195):I don't think people understand generally how important it

is to participate in these meetings • Carrie (1001423349355170191):could not get audio; could only see • Carrie (1001423349355170191):could only see Open Chat • Julie Allen for Pennie Getman:Julie Allen. I am attending because our One Stop manager,

Pennie Getman could not make it and we didn't want our office to miss anything. We are from Lewis County here in upstate.

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