Willian Müller 1810 rue MassonMontreal, QC – H2H 2P1

(438) 988-6663will.m.mri@gmail.com

br.linkedin.com/in/willmullermirandaCareer ObjectiveApplication developer and support analyst, focused on providing quality service to customers. Having a solid experience with Java, web development and customer service roles.

Profile Summary Application developer with 9 years of experience with Web and Windows environments

Experience in the full Software Development Life Cycle

Knowledge of object oriented programming, web programming and SQL Server databases

Quick learner who adapts easily to latest technologies with great communications skills

Fluent English, Portuguese and intermediary French.

Technical StrengthsProgramming: Java, C#, CFrameworks: .NET FrameworkWeb Technologies: HTML 5, CSS 3, JQuery, JavaScriptDatabase: SQL Server, SSISConcepts: Agile, UML, Unit TestingTools: TFS, Sharepoint

Professional ExperienceTechnical Support Analyst 2012 – 2016ExxonMobil Business Support Center BrazilTeam Connect Enterprise, a Java Web system for Matter management developed by Mitratech. Kept the system working 24/7 by coordinating with analysts from Server and Middleware Operations and

DBAM to ensure the Windows, Websphere and SQL servers were healthy. Implemented new functionalities deemed necessary by the business by creating or updating Java Classes with

the business logic, and XML files for the web display of new fields.Technologies utilized: Java, HTML, XML, SQL, and Windows.

Patricia Trademark, a Java Desktop application for Document management developed by Patrix. Coordinated with Patrix the development of new functionalities and enhancement of existing ones. Occasional maintenance of the database by creating new business rules or updating multiple documents. Coordinated the upgrade to a new version with new Windows servers (W2K to W2K8) and new SQL servers

complete with development, acceptance testing, new documentation for Risk Assessment and Support Models. Coordinated the install packages for our applications, speeding up application delivery from a few days (where

the user had to depend on the local operations analyst) to mere minutes (where the user could install the application from the network).

Technologies utilized: SQL, and Windows.

Meeting Assistant, an Outlook Add-in developed in C# by ExxonMobil. It’s a map of the buildings divided by floors. It displays the availability and specifications of rooms, such as how many people can the room support, what

kind of projector it has, if it is ready for Video Conference, etc. It then transfers the selected room to an Outlook Meeting invitation, ready to be booked by the user, should

they choose to continue with the meeting. Built entirely on C# with the foreground displaying as XAML files and the room specifications contained on an

XML file. I inherited the support of MA with 7 buildings already live, 2 behind deadline and 10 additional buildings in the

pipeline. At the end of the development project the tool was populated with 19 buildings 3 weeks before the go live.Technologies utilized: .NET, XML, SQL, and Windows.

Customer Service Analyst / Senior Customer Service Analyst 2009 - 2012

ExxonMobil Business Support Center Brazil Provided broader support to customers, level 1 support teams and sometimes to level 3 support teams. Trained over 30 analysts on the technologies and workflows used for problem solution. Worked on projects to upgrade the VPN technology, as well as include additional access to the Third Party

companies employed by ExxonMobil. Managed a team of 12 analysts, directing their efforts to streamline the support provided. Performed Quality Analysis on requests completed, and reinforcement training when needed.

Software Developer 2004 – 2009HSBC Bank Brazil S.A. - Brazil My initial role was a developer of C code and SQL Stored procedures on a UNIX environment. Created the back-end process for over 4 insurance products in conjunction with the business analysts and

updated many others with new business rules. Maintained the batch process of 3 insurance products by repairing stored procedures and monitoring the Job’s

execution.Technologies utilized: C, SQL and Unix

Soon after I learned Java through self-study and due to my dedication I won a position with the team responsible for the Agency Kit software, used in HSBC agencies to demonstrate and sell Insurance products. Created the front-end of new Insurance products. The system was built using MVC, where the View was HTML with XML, the Controller was Java and the Model

was C and SQL. Performed Unit test for the new products I developed. Performed user and stress test for the products designed by my peers. Participated in the design and early development of the new version of Kit Agency with members of India and U.S.Technologies utilized: Java, HTML, XML, SQL, and Windows.

EducationBachelor of Information Systems 2009FAE University - Curitiba, Brazil