8/3/2019 Wiggles Birthday Parties FAQ

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WIGGLY BIRTHDAYPARTY FAQ SHEET

Please read these BirthdayParty FAQs carefully as

they contain important

information to ensure you

have the wiggliest birthday

party for your child.

Who are The Wiggles exhibition birthday parties

suitable for?

The Wiggles exhibition Birthday Parties are suitable for

children aged two to five years of age

How much does a birthday party cost?

Weekday parties: $250 for 8 children.

Weekend parties: $300 for 8 children.Holiday parties: $300 for 8 children.

An additional 4 children can be added to the birthday

party for $25 per child.

What is included in the package?

Entry to the exhibition and the Museum for 8 children

and 9 adults (includes both parents).

An entertaining party host

Party area for one hour

Unlimited playtime in The Wiggles exhibition

Wiggles-themed partyware (plates, cups, napkins,

hats)

Party food menu for the children (a set menu)

Lolly bags for each child

Birthday certificate for the birthday child

Gift for the birthday child

Printable party invitationThese inclusions are correct at the time of printing, but are

subjec t to ch ange w ithout notice.

What happens at the birthday party?

The first hour of the party happens in a designated

Wiggly party area, adjacent to the Museum caf. This

is where the party food will be served including the

birthday cake. It also the location where the party host

will lead the children through a dance along to Wiggles

songs and a Wiggles themed party game. Following

this, the party guests can enjoy The Wiggles exhibition

for as long as they like! Entry to the rest of the Museum

(excluding additionally charged exhibitions) is also

included.

How do I book a birthday party?

Parties must be booked and paid at least three weeksin advance. The easiest way to book is online at: www.

powerhousemuseum.com/wiggles Bookings can be

made over the phone with a credit card payment (ph 02

9217 0222 during business hours), or in person at the

Museum Admission desk. An email account is required to

receive confirmation of your booking.

Can I get a refund if I cancel my bo oking?

Refunds for cancellations wi ll be made at the M useums

discretion. Full refunds are available if this request is

made in writing three weeks prior to the date of the

party. Refunds between one and three weeks before

the party will incur a $50 administration fee. Refunds

will not be issued for cancellations made less than three

week prior to the party date. Proven hardship may be

taken into consideration. Please contact the bookings

office on phone (02) 9217 02222 or email bookings@phm.gov.au.

Can I change the date of my booking?

Changing the date of a party can be made if the

Museum is contacted at least three weeks prior to the

initial booking and only if the requested change date is

available. Please contact the bookings office on phone

(02) 9217 02222 or email bookings@phm.gov.au. Make

sure you receive your new booking confirmation.

Where does the birthday party take place?

The party takes place in a themed area of the Museums

caf that is reserved exclusively for exhibition birthday

parties. Within this area there is adequate seating for

children. We do not reserve seating for pa rents in the

caf area.

What party food is included in the package?The party food menu consists of: cordial and water,

seasonal fruit, cheezels, sultanas, crisps, wafer biscuits,

hot chips and chicken nuggets. The menu is subject to

change without notice. Food or drink purchased outside

the Museum is not allowed, dietary food and baby food

excepted. Food is not provided for the accompanying

adults. Food and drink, including coffee, is available for

purchase from the caf. For adult platters contact the

caf directly on (02) 92170450.

Can I bring my own cake?

Yes you are welcome to bring your own c ake. Please

make sure this cake is nut-free. The party host will cut

the cake and serve it, please advise if cake is also to be

served to the adults. You may select an optional ice-

cream cake (serves up to 12 children) as part of the party

package when booking.Where can we park?

The Museum strongly recommends arriving by public

transport if possible. Onsite parking is not available and

street parking is limited. Discounted all-day parking

is available at the Entertainment Centre Car Park on

Darling Drive. This car park is connected to the Museum

by a pedestrian foot bridge. Please validate your ticket at

the Admission desk before leaving the Museum.

When should I arrive?

You will need to arrive at least 30 minutes prior to the

commencement of your booki ng. This allows you to meet

your party host and confirm party participant numbers.

Please bring your completed party guest list.

When should my guests arrive?

Your guests should be advised to be at the Museum entryno later than 15 minutes prior to the commencement

of your booking. For example, if your party booking is

for 10.30am, you should advise your guests to arrive

by 10.15am. We cannot allow guests e arlier entry. Your

party host will greet your guests and escort them to the

party area.

What adults are included in the party package?

One adult per invited child and two adults for the

birthday child are included in the package. Adults who

attend without children will be required to pay general

Museum admission ($10 adult, $6 concession). This is

payable on the day, at the Museum Admission desk.

Which children are included in the party package?

Each party package caters up to 8 children. Up to 4

additional children can be added at the time of booking.

Refunds are not issued for children who do not turn upto the party. Any children not on the guest list and not

participating in the party, for example older brothers

and sisters, will be required to pay general Museum

admission.

What if we are running late?

As there may be bookings that run after your party, it

is important that we run things on schedule and on

time. Your party host and party area will be available

to you for a total of one hour commencing as per your

party booking starting time. Guests who arrive late will

directed to the caf by Museum staff once they have

been signed off of the guest list.

What does the party host do?

A party host is included in your package. Your party host

will meet your group at the Museum entry and escortyou to the party area. They will serve your partys food

and help with the cake. The host stays for the duration

of the party to assist with a selection of activities. At the

end of the hour the party host will escort your group to

The Wiggles exhibition. There is no need for you tidy up;

the party host does that for you!

Can I request to make changes to the party

structure?

If you have any special requests please discuss these

with the party host when you arrive. We will try our

best to be accommodating but please be aware that

the parties follow a structured pattern that may not be

easily changed (this includes song changes, food serving

times etc).

Can I book an appearance by Dorothy?

Unfortunately character appearances are not availablefor birthday party bookings. The characters appear

within the exhibition in various formats.

Who supervises the children?

All parents should supervise their children at all times

whilst in the Museum, including during the party.

The party host will lead the group activities but is not

responsible for disciplining children in the group who

are misbehaving.

Can I select the present for my child?

Included in the birthday package is a present for the

birthday child from the Museum. This present choice is

made by the Museum is not exchangeable. Contents of

the lolly bags may differ from party to party.

Do you look after the birthday presents?

Parents will need to look after any birthday presents.Please bring a large bag in which to store them you

can cloak this bag at the Admission desk after the party,

and before you proceed into the exhibition.

Can I take photographs?

Photography is permitted during birthday parties and in

The Wiggles exhibition.

We look forward to seeing the birthday child and their

friends in the Powerhouse Museum soon.

Information in this FAQ is correct as of October 2013, but

is subject to change without notice.