Mastering the essentials.

‘Why should I read on?...’

A former Audi Service Manager, Patrick set up his business in 2012

Starting as a mobile mechanic, Patrick now has a 7-bay workshop and had to take on 4 new staff to cope with the demand!

Patrick has won almost 300 jobs and £250k of revenue (including upsell, repeat business and referrals.)

You can follow in Patrick’s footsteps… this guide is designed to help you do just that.

‘Meet Patrick.’

Follow in his footsteps… and get reviews like this one.

A former Audi Service Manager, Patrick set up his business in 2012

Starting as a mobile mechanic, Patrick now has a 7-bay workshop and had to take on 4 new staff to cope with the demand!

Patrick has won almost 300 jobs and £250k of revenue (including upsell, repeat business and referrals.)

You can follow in Patrick’s footsteps… this guide is designed to help you do just that.

‘Meet Patrick.’

…with ‘new Patricks’ created weekly.

Thomsons Auto Centre, East Kilbride, 220x jobs in first 10 months

https://www.whocanfixmycar.com/service/thomsons-auto-centre-ltd

Ross Motors, Streatham, 55x jobs in first 5 months

https://www.whocanfixmycar.com/service/ross-motors-(streatham)-ltd

Complete Mechanics, Ash, 59x jobs in first 7 months

https://www.whocanfixmycar.com/service/complete-mechanics

M8 Gear House, Tipton, 41x jobs in first 4 months

https://www.whocanfixmycar.com/service/m8-gear-house

How does WhoCanFixMyCar.com work?

Drivers use a drop-down menu and free-text field to describe what

service is needed.

Garages are notified by text and email and respond

with pricing and comments.

Drivers pick a garage based on pricing, responses,

location and, most importantly, customer

feedback.

Garages win new customers, who are encouraged to leave reviews. Garages pay a small commission fee on successful

jobs and retain ALL the up-sell.

Creating Your “Winning Profile”

Drew and co. at Thomsons Auto Centre, East Kilbride. 219 jobs won in first 10 months.

Your profile is your shop window…FILL IT!

Which of these profiles is more likely to grab your attention?

Your profile is your shop window…FILL IT!

Two different garages, beginner vs expertWhich gets your attention?

Which of these profiles is more likely to grab your attention?

How to quickly improve your profile…

1. Log in and click “Profile” from the drop-down in the top right of the screen.

3. Click on “Your Services” to refine your description, and to only receive alerts for jobs you are interested in doing

2. Add a photo, amend, update your contact details and activate free SMS alerts

Five minutes later… a profile that stands out!

Here are our current top three performers, as shown to a driver browsing the site. Note how they’ve taken the time to find a great photo too!

Take a look for yourself at www.whocanfixmycar.com/services

Find and apply for your first local job

Linus and team at M8 Gear House, Tipton. 50 jobs won in first 4 months.

First, log in to your account

Simply click here and enter your email and password.

Forgot your Password? Click here or give us a call…

Welcome to your dashboard – everything in one place

My Jobs: the ‘core’ of WhoCanFixMyCar -

alerts we sent you, jobs you quoted on and those that you have

won.

Find Jobs: search for extra work further afield or outside of your core business.

View Profile: see your profile

exactly as a driver would.

Edit Profile: update details about your business, contact details, and define the job alerts you’ll receive.

Edit Card: Update your debit or

credit card details here

Applying for local leads that we send you:

1. Go to the ‘Job Alerts’ tab, above

• WhoCanFixMyCar will email (and text) you when you have a new local job alert• To apply for these jobs, click on the link in the email/text , and go to ‘MY JOBS’ (below).

2. Decide whether to: Apply, View full details, or

dismiss the alert from your browser

3. Should you choose to quote, the commission paid if the job is won is clearly visible throughout.

A few top tips for winning work

The most successful garages on Who Can Fix My Car have over £250k of work!• Here are a few pointers to help catch them up:

1. Be thorough! Tell the driver what you are going to do, the parts/labour split can

help. Emphasise your experience and anything else that might set you apart

from the competition.

2. Price fairly – you don’t need to be the cheapest but you need to be realistic and

don’t worry, quotes are never binding

3. Be fast! Drivers love responsive garages, reply in the first 2hrs and you

will be 4x more likely to win.

4. Be personal, but not over-familiar.

Drivers’ first names are displayed, we

recommend “Dear James…” etc

Messaging, calling and closing the deal!

• Once you have applied, drivers will probably message you to ask for more info (you will be emailed and texted if they do so keep a close eye out!)

• The driver’s phone no. is revealed after you submit your quote. We highly recommend you call – you could even book them in there and then!

1. To access the jobs you have applied for, go to ‘My Jobs’ and select the ‘Applied for’ tab. You

can then click on the jobs to view your application, messages etc. 3. VERY

IMPORTANT – once you have quoted via the system, you are able to follow up by

calling the customer directly – click here, to reveal

their mobile number

2. If you or the driver has sent a message (asking a question for example) they will appear here. To

reply, just type your response into the box and click ‘Send reply’. Remember to reply quickly

and to give a detailed response.

Finding extra work on Who Can Fix My Car• Our most successful garages win extra work further afield or outside of their core

business, and so can you!

• From your main login screen, you can click on ‘Find jobs’ to view all nationwide leads on a map view.

1. Use the drop-down menus to select the job type and/or

brands you want to view, and enter your town or postcode.

2. From here you can apply for jobs just as you would for a

regular ‘Job alert’ that came to you via email.

1. Quote and reply quickly! Many of our drivers just want to get their issue sorted fast, and top garages now respond within minutes. The same applies for customer messages and questions.

2. Be thorough! When you’re applying, don’t just give a price. Tell them what you’ll do, the labour/parts split, your experience, and anything else that will help drivers choose you.

3. Follow up with a phone call once you’ve applied, to make sure the driver has no extra questions, and to offer to agree a time there and then.

4. Make sure to ask for a review when returning the car to your customer. Lots of positive reviews will make it easier to win work in the future.

Want more great tips? We’ve got plenty! Contact us via team@whocanfixmycar.com or 0191 269 6875 and we’ll take you through them.

To recap: our top tips in summary

THE TEAM ARE WAITING TO HELP

Want to find out more about WhoCanFixMyCar? Want to know why that last job got away? Pick up the phone to the team! Based in Newcastle, Peter and James look forward to hearing from you.

Contact us via team@whocanfixmycar.com or 0191 269 6875 for more help.

Peter ThorntonAccount Manager

James PrestonAccount Manager