where are we now florida blue’s information strategy and roadmap update
TRANSCRIPT
Where Are We NowFlorida Blue’s Information Strategy and Roadmap Update
2
BIOGRAPHY
Nancy Holton Sr. Manager, Specialized, IT/Information Management Florida Blue
Defining and enabling Enterprise Information Strategy and Architecture
Management of Enterprise Information Architect and Data Modeling
Contact Info:Phone: 904-905-1757Email: [email protected]
3
Florida Blue’s Information Strategy and Roadmap Update
Agenda
Business Case - Why did we do it
Strategy definition process – How did we do it Strategy definition process Managing information Assessment work
Enterprise Information Management Overview: What were the
results
Strategy, vision, mission - progress
Information Roadmap: Where are we going from here EIM Maturity Map (Example) Implementation Roadmap (Example)
Healthcare Information Challenges Today
4
“The Healthcare industry …wastes billions in non-integrated, non-
interoperable IT infrastructure” — Richard Mark Soley
Chairman and Chief Executive Officer of OMG Executive Director of the SOA Consortium
“The Healthcare industry …wastes billions in non-integrated, non-
interoperable IT infrastructure” — Richard Mark Soley
Chairman and Chief Executive Officer of OMG Executive Director of the SOA Consortium
Results in… Poor cross channel communication
Likelihood for inconsistencies in metrics No predictable source of truth
Challenges… Data quality issues
Redundant data structures
Gartner Predicts
5
• By 2016, 20% of CIOs in regulated industries will lose their jobs for failing to implement the discipline of data governance successfully.
• By 2016, 80% of reported operational technology security control failures will be due to a lack of risk assessments and poor governance.
REF: “Protect Your Enterprise Information Assets With Effective Risk Management” - Published: September 2013
REF: “Predicts 2015: Information Governance and MDM Will Be Foundational to Improving Digital
Culture” Gartner; Published: 28 November 2014
• By 2017, 50% of information governance initiatives will have incorporated the concept of information advocacy, to ensure they are value-driven.
• By 2018, 40% of CRM and ERP customers will demand solutions that embed master data management capabilities.
• By 2018, regulatory disclosures that are related to a failure in the organizational information risk control environment will see a rise of 50%.
• By 2018, 90% of information governance programs based on "citizen stewards" will fail to meet their declared objectives.
• By 2017, 25% of large enterprises will have a digital ethics code of conduct, to avoid the abuse of information and ensure consumer value.
Key Messages
6
While our information infrastructure has been successful for it’s time – times are changing – demanding heightened maturity in managing our information assets.
• Having a single view of information, consistent quality of data, and a trusted information source is a fundamental business success driver
• Information Governance is Essential
• Infrastructure Improvements are Foundational to Success
Florida Blue is well positioned with knowledge, skills and a plan to be successful in this journey – to further enable our future success.
Corporate Strategy Process
7
External
Tops Down
Analysis
Internal
Strategic Conclusions
Strategy Formulation
Strategy Implementation
Creative Problem Solving
• Corporate Mission• Corporate Vision• Corporate Values• Strategic Objectives
• ESA• Other
Industry Trends/Info
• Strategic Conclusions
• Strategic Imperatives
• EIM Mission• EIM Vision• EIM Values
• Strategic Implementation Guidance
• Strategic Controllership
• EIM Roadmap
• Market/Company Assessments• Strategic Risk Assessment
Information Strategic Imperatives
8
Strategy Formulatio
n
Imperatives are “must have’s” to get to the better place:
• Accelerate design and enablement of the Data Governance Program• Improve processes and tools to manage data, integrate data and improve data quality.• Accelerate development of analytic, and reporting capabilities as well as services to meet current and
anticipated future customer needs.• Consolidate and integrate redundant data marts, while improving response .• Define and enable a data services best practice and infrastructure.• Optimize management of information to better enable the future business model including:
• seamless patient transition and better clinical decision making (interoperable EHR)• actionable customer insights and better risk management (information management, business
analytics)• reducing costs and connecting care within and among settings (cloud)• improving patient access to care and lowering costs (telehealth)• engaging and mobilizing consumers in more effective ways (social media)• regulatory compliance management of medical cost, high levels of customer satisfaction, and to
aggressively compete in the current environment and control trend• Enable Financial Management Competencies to improve capital preservation and flexibility:
• best in class Revenue Program Management with strong analytics, predictive modeling and scalable, mature processes.
• administrative cost analytics to monitor/measure improvements • strategic investment – current and future- transparency for meaningful contribution toward
financial goals.• Enable flexible corporate information structure to enable mergers and acquisitions, partnerships and
alliances quicker and optimizing costs.• Enable deep relationships with blues, providers, and other supporting partners to facilitate speed-to-
market, transformational change, increased scale, additional capital and market expansion
Information Management Maturity Assessment
9
1 2 3 4 5
You are here
Fragmented
Inconsistency, Redundancy
Apply standards to
individual project phases
Standardized
Consistency, Reuse, Efficiency
Effective use for driving business
strategy
Managed
Pervasive, Leverage of Skills
Information is trusted across the enterprise
Issues not recognized
Monolithic
Rigid, Low Agility
Specific set of users are
realizing value
Competency center
Information infrastructure
road map
Formalized DM&I
initiative
Optimized
Flexibility, Agility, Proactiveness
Custom code
Data fragments
Tools "chaos"
Standards and bestpractices sharing
Referenced architectures
Data services emerge
Dynamic metadata-driven data
management environment Proprietary
tools
Cost “chaos”
Data consistency
and availability
Funding from business units
on a project-by-project basis
Secure executive
sponsorship
No business sponsor; IT executive in
charge
Effective use across suppliers, customers and
business partners
You need to be hereJourney
REF: Gartner Leader's Toolkit: “Data Management and Integration Maturity Assessment”
Creative Problem Solving
Assessment
Tool
Example
EIM Maturity Map
10
This “radar” chart illustrates the gaps between the assessed current and desired target states with yearly increments for the execution of the EIM roadmap for each assessed characteristic.
Assessment
Tool
Example
Creative Problem Solving
Implementation Blueprint: Information Infrastructure
11
Strategy Implementatio
n
Business maturity/governance (governance council,
metrics/measures, DQ actions etc.)
Data management (taxonomy,
standards/policies, patterns , tools (ETL, BI,
DW appliances etc.)
Trusted Information/improved data movement/data
quality
Transparency & Consistency (taxonomy,
Business Context, metadata etc.)
Remediate/stabilize environment (SDW)
BI Maturity improvements (people,
process, technology)
Transactionprocessingcompany
Trusted Health And WellnessPartner
(inclusive of: Agile, Collaborative, Innovative, Low Cost)
Enterprise Information Management (EIM)Strategic Direction
12
Strategy Formulatio
n
GOAL: Having a single view of information, consistent quality of data, and a trusted information source is a fundamental business success driver
EIM Mission:• In support of, helping people and communities achieve better health; EIM will improve management of
information to enable our corporate strategic migration from insurance to health solutions. Inclusive of:
Timely access Enterprise managed Transparent High quality and critical information
EIM Vision:• In support of , being a leading innovator enabling healthy communities; EIM will work to achieve the
highest possible trusted information for our enterprise by way of: Quality, consistency and delivery of our enterprise information Governing, sharing and exchanging information assets Leveraging skills to create and maintain a robust information ecosystem Common information infrastructure technologies Improving agility to adapt new solutions quicker, cheaper
EIM Objectives: Drive down costs Optimize Business Regulatory Compliance Improvements Improved Customer Satisfaction Agility/Flexibility
Critical Success Factors
13
Strategy Formulatio
n
Collaborative partnership with internal and external business partners and suppliers• Instantiate information governance councils by information domain to support collaboration across
the enterprise.
Keep the focus on driving business value• Understand, then leverage the existing enterprise focus and strategic imperatives to deliver the
right information environment to ensure the business’ success• Implement a series of controlled milestones focused on specific business outcomes.
Leadership Support and Focus• Continued investment in people and technology to move to the future state• Focused strategy that affords enough IM capacity for successful execution
Analytic Alignment• Collaboration and consistency relative to analytics areas purpose, vision, and business priorities.
Information Technology Support• Acknowledgment and support across entire Information Technology area of the importance of data
and analytics as a core competency for the enterprise
Conceptual Blueprint: Strategic Information Environment
14
Strategy Formulatio
n
EIM Roadmap 2013 – 2017
15
Strategy Implementatio
n
Business Process/governance maturity 2.25 4.0
Data Management: Stds, BCM, principles, processes…2.0 – 4.0
Trusted/integrated information layer deployment 3.0 – 5.0
Strategic Data Warehouse deployment 3.5 – 5.0
Data Quality measures/maturity 3.0 – 4.5
Metadata Management (strategy to define/adopt taxonomy etc.)
2013 2014 2015 2016 2017
BI improvements/deployment 3.5 – 4.5
Example
EIM Roadmap 2013 – 2017 (cont.)
16
Strategy Implementatio
n
Business Process/governance maturity 2.25 4.0
Data Management: Stds, BCM, principles, processes…2.0 – 4.0
Data Quality measures/maturity 3.0 – 4.5
2013 2014 2015 2016 2017
Accomplishments• Created information governance organization• Developed governance processes• Initiated governance council and communities• Maturity level = xxx
Accomplishments• Purchased data quality tool suite• Acquired vendor expertise in data quality tool
suite• Hired Director of BI and Data Governance• First implementation underway• Maturity level = xxx
Accomplishments• Principles developed and communicated• Business Context Model (enterprise data model)
75% complete• Many standards and processes developed • Maturity level = xxx
EIM Roadmap 2013 – 2017
17
Strategy Implementatio
n
Trusted/integrated information layer deployment 3.0 – 5.0
Strategic Data Warehouse deployment 3.5 – 5.0
Metadata Management (strategy to define/adopt taxonomy etc.)
2013 2014 2015 2016 2017
BI improvements/deployment 3.5 – 4.5
Accomplishments• Full or partial implementation of the following subject
areas:• Product, Plan• Provider, Provider Contract• Clinical (Care, Encounter, Patient)• Maturity level = xxx
Accomplishments• Architecture – in process• Maturity level = xxx
Accomplishments• Same as TIIL
Accomplishments• ->>>> NEEDS UPDATING
Challenges / Opportunities
18
• Funding • Business prioritization in a dynamic
marketplace• Resources – getting the right people at
the right time• Managing change – people, process,
technology and, of course, information• Opportunities – endless!
19
Appendix: EIM Guiding Principles,
Framework, and Current Capabilities
Enterprise Information Guiding Principles
20
Enterprise Information Framework
21
The information framework defines the bounds for implementing an enterprise information architecture needed to manage structured and unstructured information
Constituency EIM Capability Architecture
22
Example