Love every moment June 20, 2014 1

C R E A T I N G M E M O R I E S W O R T H R E P E A T I N G®

Volume 38; Number 10 June 20, 2014

WHAT’S HAPPENINGHost surveys – We Want to Hear from YOU!

Mark Your Calendars! The 2014 Host Survey is scheduled for the second week of July. The Host Survey is a tradition which dates back more than 30 years! The survey asks your opinion on subjects pertaining to your employment, including your supervisor, your pay, and your job. You also may include any other comments you feel are appropriate. The results remain anonymous and are compiled in strict confidence by our corporate office. Comments are typed and then distributed only to CEO Joel Manby, President Craig Ross, Vice Presidents Gene Scherrer and Amy Owenby, and Dollywood’s Splash Country General Manager Mike Brown. You may authorize your comments to be shared with your management team also. We encourage everyone to be honest and provide comments exactly as you feel. Your ratings and comments are valuable because they allow us the opportunity to see our Hosts’ point of view. More details about this year’s Host Survey will be announced in the July 4 edition of What’s Happening.

Congratulations to the entire Foods team for working hard to share our great mug value with our Guests. Mug sales are up thanks to the efforts of our Hosts. Our Guests can use the mugs for $.99 drink refills and $1.99 refills on specialty drinks until the end of the season. To celebrate the success of the Foods team here are a few of our favorite “Mug Shots.”

Dollywood’s BEST MUG

SHOTS

Foods Hosts smile as they Create Memories Worth Repeating by serving our Guests with one of our best values- the 2014 FireChaser Express Mug. Top row of photos (left to right) Noni Guzzetta at Sweet Shoppe Mug Cart; Chelsey Reeves, Victoria Baron and Keith Nelson at Valley Lemonade; and Ron and Carol Sommerville at Splinter’s. Featured in the second row are Art Putt from Festival Foods; Kristie Beeler and Dessirree Ankeny at Valley Dippin’ Dots; and Evelyn DesRoches and Jessica Alvarez at the new Country Fair Soft Serve stand.

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this ‘n’ thatOn-Park Season Pass Exchange Changes

The On-Park Season Pass Exchange next to DreamSong Theater is open on Saturdays through June 30. It then closes until we open for Dollywood’s Smoky Mountain Christmas. Please direct Guests interested in a Season Pass upgrade to any window at the front gate.

Pick Up Your Pay VoucherRemember to pick up your check voucher from your team as soon as possible.

We often attach announcements to them to ensure everyone receives important information in a timely manner. To take advantage of our Park Perks program, many participating partners require you to present your most recent paystub/voucher. Stay up-to-date on communication and pay information, and be prepared to enjoy Park Perks by picking up your voucher for each paycheck.

SAFE Y MattersBee Prepared

Bees, and other stinging insects, are out in full force. During the season, you are likely to encounter yellow jackets, wasps, hornets and mud daubers among others. These pesky critters serve a vital role in our ecosystem, but pose a threat to Hosts and Guests. While some may have to deal with the discomfort of a sting, others may deal with severe allergic reactions, also known as anaphylaxis.

If a Guest is stung and only has pain and/or minor swelling, please send them to the nearest Safety office. If they have a severe reaction, especially if it includes swelling of the tongue/throat and breathing trouble, call Safety at 9463 or 911 from any park phone and a medic will be dispatched to your location.

If you see one or two of these stinging insects flying around, simply try to avoid them; don’t swat at them. If you have a continued problem with them or if you see a nest, call Central Dispatch at 9463 to report it. They will come out and investigate. Do NOT attempt to take care of the nest yourself.

OpportunityOUTLOOK

Welcome . . .

Please join the Finance Team in welcoming Ann Bowers as our Director of Finance. Ann comes to us via Citizens National Bank where she has served in the capacity of CFO for the past seven years.

Please welcome back Cyndi McCormack who joins us as the Director of Visual Experience. Cyndi has worked with Dollywood in Merchandise and Special Events. Most recently, she served as the Corporate Director of Merchandise for WCI.

The Marketing team is proud to announce the arrival of Sunni Hickman as the new Marketing Director. She most recently was Vice President of Marketing & Media at Creaxion Marketing in Atlanta, Georgia. Please welcome Sunni as she jumps into action with our Marketing team.

Congratulations . . .

Congratulations to Lynette Hill! She is now Dollywood’s Splash Country’s Food Service Operations Manager. Lynette joined DSC from Wild Adventures in Valdosta, Georgia. In her short time here, Lynette has had a big impact in foods operation and in the culture of making DSC a great place to work. Please congratulate Lynette on her promotion.

Due to the popularity of the Dollywood Park Perks Tickets for Carowinds, Kings Island and Six Flags Over Georgia, we are having a drawing for Hosts who would like to visit these parks.

We have been taking entries since June 16. The final day to enter the drawing is tomorrow (Saturday, June 21). Please stop by Human Resources to enter to win two tickets for one park. Winners will be announced Tuesday, June 24 via Yellow Board.

PARK PERKS

Parking PointersAs both Dollywood and Dollywood’s Splash Country become busier during the

summer, please keep the following parking pointers in mind: • For everyone’s safety, pedestrians should walk in clearly marked crosswalks. Also, all drivers must stop and yield to pedestrians in all crosswalks. • Due to the width of the Host Shuttles, these vehicles sometimes must use both lanes when navigating to and from the Host parking lot behind Human Resources. Kindly share the road by stopping and waiting when you see the shuttle passing by the Human Resources Office. • Always drive at walking pace along the shuttle route and in the Host parking lot. • Be mindful of Host Shuttles, pedestrians and other vehicles at all times. • No stopping is permitted along the driveway next to HR. All parked/stopped vehicles must be in a designated parking space.

Thank You for an Amazing Barbeque & BluegrassThanks to every team who contributed to a GREAT Barbeque & Bluegrass

experience. Stages were set throughout the Park and the cooperation among teams was fantastic. Visiting performers were very complimentary of the friendliness they received from everyone in the Park. THANK YOU!

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SeasonalWheelchair & Stroller Rental Sales Team MemberRide Accessibility AttendantHouse & Grounds SweeperMerchandise Stock ClerkLandscape Tech Merchandise Team MemberCookFoods Team MemberFoods Team LeadFoods Assistant Team LeadTicket Team MemberAttractions Team MemberMerchandise LeadYear-RoundIT Support TechnicianAdvertising and Season Pass ManagerSocial Media ManagerEmployment Manager

SeasonalMerchandise Team MemberTicket Team MemberStreet WasherLifeguard

Dollywood’sDreamMore ResortGeneral Manager

Please direct friendsand family to apply at

Dollywoodjobs.com.

FRIENDLYHosts Needed

First Focus – SAFETY – Celebrating our Success

Our number one focus always is the safety of our Guests and Hosts. For each month in which our Host Safety Scores are better than the score from the same month last year, we celebrate our success. Unfortunately, for the month of May, Dollywood and Dollywood’s Splash Country had more safety incidents than in 2013. This is an opportunity to remind all of us to keep safety top-of-mind. We do want to congratulate Dollywood Cabins for improving their Host Safety Score. To celebrate their success, we selected a winner from all Dollywood Cabins Hosts for a $50 prize. Congratulations to Julia Cordero from Dollywood Cabins Housekeeping, our First Focus Host Safety winner for May.

Look for information on Friendliness and NetPromoter scores in the next issue of the What’s Happening.

Host Photo Contest Winners;LLC Open House June 25

Thank you to all Hosts who participated in the Legacy & Learning Center (LLC) photo contest. Congratulations to those whose photos were selected for display in the LLC. We are especially proud that each photo displayed in the LLC was taken by a Dollywood Host. Hosts with winning photos are Bob Kush, Brad Justice, Brenda Stump, Brian Dudash, Cindy Johnson, Kelly Sanders, Kristen Portuesi and Lee Gray. Each Host whose photo was selected can stop by Human Resources to pick up a prize.

On Wednesday, June 25, we will have an LLC Open House from 8 a.m. – 5 p.m. Please stop by to enjoy the Host Photos, see our newest training facility and enjoy some snacks and fun just for Hosts!

For Your Safety and Health

STAYHYDRATED

Drink Water. Your safety is important to us. When the mercury rises, please remember to drink plenty of water to ensure your body is able to keep itself cool and operate efficiently.

Celebration CentralCongratulations to the Dollywood’s

Splash Country Lifeguard Team!The DSC Lifeguard Team earned a score of EXCEEDS on the first Ellis &

Associates unannounced lifeguard safety audit of 2014! These lifeguards all earned an exceeds standard score: Jessie Stipes, Quenntin Galyon, Michael McNabney, Telisha Ryan, Christian Fehrenbacher, Shawn Harman, Kyle McMullen, Bianca Ortiz, Katelyn Bates, Melody Shenkman, Matt Merica, Chris Armstrong, Grey Edwards, Bri Russell, Will Perryman, Trevor Wallace, Skye McCarter and Lauren Lowery.

Shops Opening/Closing TimesPlease be aware of the shop opening and closing times during Great American Summer.

Sweet Shoppe – 9:30 a.m. – 10:00 p.m. or until Showstreet clearsEmporium – 9:30 a.m. until Park clearsCas Walker’s – 10 a.m. – 8 p.m.Dolly’s Closet, Rivertown Trading – 10 a.m.- 9 p.m. Temples (closes 10 p.m. or 1 hour earlier depending on traffic in the area), Gazebo(until the area clears), Rainbow Glass Factory, General Store, Eagle’s Flight Outfitters,Grist Mill, Leather Shop, Liberty, Mystery Mine, Nature Shop, Volunteer Supplyand Woodcarving – 10 a.m.-10 p.m.Old Flames, Taste Traders, Granny Owens Toys, Blacksmith andValley Carriage Works – 11 a.m. – 8 p.m.

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summer… A seAsonof opportunity

Summer brings many childhood memories to mind… like making a wish and blowing dandelion seeds into the breeze, a thirst-quenching drink from the water hose or mustering up the courage to jump off the high dive at the pool. With kids out of school and the workdays long, it’s a great time to make a plan so all of summer’s opportunities don’t fly by.

What opportunities you ask? Here are things you might not think about: • Long hours and lots of work = a great time to save up for the leaner winter months. • Propane is priced much lower in warmer months. Don’t miss the opportunity to save and have your tank filled when the price it right. • Back to school is just around the corner. Begin setting money aside now for the things you know your kids need. Remember the Sales Tax Holiday Weekend is August 1-3. You can purchase clothing, school supplies and computers tax free in Tennessee. • Going to college? Save now for books and other surprise expenses that pop up. • Yes, December is a little more than six months away. Save money now so you won’t be stressed when Christmas shopping season begins.

Above all, we hope you don’t miss the small things that truly are the big things in life… like making summer memories with your family and friends. And, when you’re tired and the heat is sweltering and you might feel a tad bit discouraged, remember God loves you and has a plan for you and your family… and a hope for a bright future. Praying you all have an amazing summer!

Share It Forward is celebrating its ninth year of assisting the men and women of Herschend Family Entertainment and their loved ones. We offer assistance for times of crisis, provide Health Advocate Nurses to promote whole person wellness, and we look for ways to educate and come alongside our Hosts for the purpose of growth. To find out more, download an application for assistance or make a donation, please visit www.share-it-forward.org.

THANK YOUThere are not enough words to express how grateful we are for your gift.

God has truly blessed us to be a part of the HFE family.From a SIF Assistance Recipient

Humana’s dream is to help people achieve lifelong well-being. We want Dollywood Hosts to live happily and enjoy good health, so we offer these health tips. For more healthy living tips, go to humana.com/resources/healthy_living/wellness_tips.

Living with Summer Allergies • Change the filters in your furnace and air conditioner. Follow the manufacturer’s instructions. Change the filters more often if it seems to help.• Adjust your indoor humidity level. Humidity of less than 50% helps control mold and its spores. Use a digital thermometer that shows the humidity level. A dehumidifier can help you get the level below 50%. Put the dehumidifier on the main living level of your house.• Check the pollen count before you plan your day. Visit American Academy of Allergy Asthma Immunology and click on the map. You can even sign up to have your daily local pollen count e-mailed to you. If the pollen count looks like it’s going to be high, wait to run errands or exercise until after 4 p.m. when pollen counts are usually lower. Don’t forget your allergy medicine, and wear sunglasses to help keep pollen out of your eyes.• Manage your yard. Know which tree, grass, and weed pollens set off your allergic reactions. Try to remove them and use other plants that don’t cause problems for you. But remember, airborne pollens can travel hundreds of miles. And, since cutting the grass stirs up pollens, it’s a good idea to ask or hire someone else to mow the lawn. Also, avoid fresh-cut grass.• Dry your clothes in a clothes dryer, not on an outdoor line. Just as it can stick to the clothes you’re wearing, pollen can cling to bed linens and clothes hung out to dry.

Healthy Living Tips from

SkyZip’s Great American Summer ScheduleCongratulations to the SkyZip team for zipping more than 1,500 Guests over Wilderness Pass this season! They have

worked very hard to create an amazing Guest adventure. While tour times are tentative due to various factors, the first tour is scheduled to depart at noon and the last tour is scheduled for 6 p.m. Additional tours may be added if there is interest from our Guests. Please use this information to help any Guests who may inquire about tour times. The SkyZip sales area can be reached at ext. 2330 for any other questions.

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CorporateBirthdaysJune 21 Rose Truitt Foods Courtney Kimbell Operations Sherry Newsom Operations Gladys Haberkorn Operations Peter DeLangis M&C Sergei Anderson DSC Lori Roark DWCJune 22 Christopher Gaither DSC Macy Johnson DSCJune 23 Christy Forschbach Foods Teresa McGuire Foods Kaitlin May Operations David Harris Entertainment Eric Baker Entertainment Richard Kanski Jr M&C Kenneth Buie DSC Gabriel Kimbrough DSC Savannah Kidd DSC Zachary Ogle DSCJune 24 Dennye Aden Foods James Hardiman Foods David Timmons Operations Alan Roper Operations Donald Carlson Operations Andrea Bosco Operations Sylvia Gilliard Merchandise Karen Jenkins Merchandise Raechel Wachter DSCJune 25 Brittany Webb Foods Lucreta Williams Entertainment Joe Kimmons Merchandise Scotty Trentham M&C Wes Ramey Marketing Damien Keith DSCJune 26 Jennifer Campbell Foods Linda Patterson Foods Michael Sherman Entertainment Kellye Huesman Entertainment Lauren Lowery DSCJune 27 Donna Gaskill Foods Jack Mabbitt Foods Sandra Hardiman Foods Erica Stephens Merchandise Michael Pell DSC Joshua Mullins DSC Derek Dudash DSC Deborah Robinson FoodsJune 28 Janet Eller Foods Carolyn Ladd Foods Ellen Nastasi Foods Jenna Riemenschneider Operations Katlyn Lethco Operations Emily Pears EntertainmentJune 29 Kathleen Birchfield Foods Chastity Hammond DSC Hook Dempsey DWCJune 30 Keith Shults Safety Peggy Stepp Foods Carolyn Murphy Operations Benjamin Settlemyre Operations Cathy Green Operations Andre Thompson Entertainment Chipper Bird HR Gary Hicks M&C Sherri Bradley DSC MacKenzie Walborn DSC

July 1 Kathleen Jensen Securit David Capps Safety Chad Tweedie Foods Isaac Ogle Foods Cheryl Hurley Merchandise Rita Holcombe Merchandise Sandra Alleman Merchandise Leslie Adams Finance Dexter Manning Finance Michael Craig Jr. M&CJuly 2 Adreanne Owens Foods Betty Clonch Foods Christopher Williams Foods Jasman Brewster Foods Linny Manns Operations Erin Gromala Operations William Rowe Operations Daniel Felton Operations Jimmy Sharp Operations Linda Roberts DSC Chloe Lee DSC July 3 James Carr Security Justin Hopper Foods James Rosenbalm Foods Elaine Richards Operations Megan Kilgore Operations Malinda Johnson Merchandise Dustin Felton Merchandise Barbra Anthony Marketing Michelle Oliver DWCJuly 4 Mary White Security Verna Wagner Security Patricia Dean Foods J.J. Jewell M&C Ray Caughron Jr M&C Trenton Meadows DSC

CorporateAnniversaries Years of Department Date ServiceFrancine Seals Operations June 21 2Ellen Sanborn Entertainment June 21 2James Worley Merchandise June 21 3Jerry Burkholder Merchandise June 21 15Lonnie Bearden M&C June 21 2Patrick King Jr M&C June 21 2David Dowling DSC June 21 14Erika Gerkens Operations June 22 7Norm Blum Operations June 22 4Horst Gerkens Operations June 22 7Al Finnell Operations June 22 4Freida Metcalf Foods June 23 4Samantha Moungey Foods June 24 9Crickett Russell Foods June 24 29Sherry Newsom Operations June 24 6Jane Lambert Entertainment June 24 18Dorothy Henry M&C June 24 11Robin Rains Marketing June 24 27Sherry Shepherd Operations June 25 5Corey Puckett Entertainment June 25 1Richard Ewell Entertainment June 25 1Douglas Eckard Jr Safety June 26 8Crystal Means Safety June 26 6Jennifer Muir Foods June 26 17William Music Operations June 26 2Karen Stark Operations June 26 6Karen Shults Merchandise June 26 8

Elizabeth Smith Finance June 26 2Joshua VanDyk Foods June 27 11Mike Ensor M&C June 27 7Donna Suftko M&C June 27 9Tex Webb Security June 28 3Michael Doherty Safety June 28 3Charley Reynolds Entertainment June 28 37Sidney Turnage Merchandise June 28 3Debbie Green M&C June 28 15Shawn Province Operations June 29 1Nancy Sellers Entertainment June 29 23Tyler Cunningham M&C June 29 1Clinton Carr M&C June 29 1Jennifer Crowder DSC June 29 1Charlie Conard Safety July 1 6Robbie Fox Sr Safety July 1 12Janet Reagle Foods July 1 5Robert Reagle Entertainment July 1 4Laverne Capps M&C July 1 21Joseph Ramby DSC July 1 4Rodney Belcher Operations July 3 2Sharon Rosenbalm Merchandise July 3 8Jon Timmerman Safety July 4 6Jason Bales Entertainment July 4 9

This list reflects the Host’s current team.

Help Our Guests Love

Every Moment Our Guests Love Every

Moment when we greet them with a smile, give directions, offer suggestions on rides, shows and restaurants, and answer their questions as quickly as possible. Always be ready to answer Guests’ questions in 30 seconds or less to provide fast and friendly service to Create Memories Worth Repeating! Keep your Host Reference Guide handy because it has many answers to the questions you may be asked!

U.S. Cellular Offers Huge Savings toDollywood Hosts

U.S. Cellular offers special discount pricing–up to 25 percent off–for Dollywood Hosts. U.S. Cellular representatives will be at the Host Gazebo and the Main Host Lounge June 27-28 from 8:30 a.m. - 4 p.m.

Visit them to learn more about the wonderful discounts and incentives offered to Dollywood Hosts.

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Capital City: NashvilleState Population: 5,689,283Admitted to statehood: June 1, 1796 (16th state)State Tree: Yellow PoplarNational Forests:• Cherokee National Forest• Land Between the Lakes National Recreation Area

Congratulations to our walkers! As one team, we have collectively walked 13,445 miles! We are one-quarter of the way to our 50,000-mile goal. Since this is an eight-week program, we are right on track! Walk on.

Chaplain Joey Buck and Health Advocate Nurse Alisa Murphy congratulate Team Lightning Captain “Flash” aka Haley Koster (right) and Walking Mate “Shooting Star” Carlie Russell (left) on being the team with the most overall steps for Smoky Mountain Country in Week One. Also on Team Lightning are Daniel “Thunder” Warfield and Kevin “Stardust” Jakeman. Team members each won a supply of sneaker balls to keep those walking shoes smelling fresh throughout the competition.

Congratulations Team Lightning!

Week Three: Tennessee - The Volunteer State

Tennessee Facts:

HFE Properties:

Location: Pigeon Forge, TN

General description ofproperty activity: The complete Dollywood experience is a multi-park, multi-day adventure! Enjoy the 150-acre Dollywood theme park and its rides, attractions, food and entertainment. Then visit the adjacent 35-acre Dollywood’s Splash Country and its water slides and attractions. Dollywood Cabins is designed to make vacation planning easy, a one-stop shop for planning Smoky Mountain getaways. Finally, Dixie Stampede is a dinner adventure. A four-course meal is served during a one-of-a-kind show, featuring live buffalo, horses, dozens of cast members, amazing ostrich races and illusions.

Congratulations Team Dollywood