What our clients say about us current Leaders

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  • E ltranter@leaders.co.nz

    Garry Tranter M 027 446 2594

    DD 212 6636 04

    E gtranter@leaders.co.nz

    Lisa Tranter M 027 203 4669 DD 04 3900036

    WHAT OUR CLIENTS ARE SAYING

  • We know how important it is to have confidence in your agent, after all they are partnering with

    you in one of the largest transactions you are likely to make.

    Most of our business comes from referrals from past clients which is a testament to our

    commitment to service.

    We have put together the comments of our past clients so you will know we mean what we say

    when it comes to looking after your real estate needs.

    We understand when you are buying a property you will be dealing with all the agencies and

    that we may not have the right listing for you. We will not be offended if you buy your home

    from another company but we would love to be your Leaders agents and give you the best care

    we can for any Leaders property you would like to see in the greater Hutt Valley.

    If you are selling, we pledge to you the best service we can provide, keeping you up to date and

    well informed throughout the sale process. We have an extensive database with over 1,000

    buyers in all areas and price ranges; we can send your property to the buyers in your range

    straight away.

    THE TRANTERS ARE ALL ABOUT SERVICE

    WHETHER YOU ARE BUYING OR SELLING, GARRY AND LISA

    GUARANTEE TOP RATE SERVICE!

  • Many of our references are from our clients from when we worked at our previous

    agency

    We changed to Leaders Real Estate in October 2015 and havent looked back since.

    It was the service we provide to our customers rather than the agency we worked

    for that our clients valued the most.

  • I moved with my wife and little son to settle in Wellington few months ago. During one of our open

    home visits we met with Garry and Lisa who showed exceptional care and immediately started their

    mission to find a suitable house for us.

    Lisa's smile relived us from the frustration and tiredness. Garry moved the extra mile to meet our

    very special requirements and reached a satisfactory solution to our situation. He also contacted his

    colleagues/friends in Auckland and Dunedin to get for us the best sale prices to our properties there.

    Since then we became a close friends with Garry's family and depend on their support in our daily

    difficulties. Lisa and Garry are very friendly and always like to help their customers. As friends we

    usually go to visit them in the weekly open homes and enjoy their treatment to people. Lisa/Garry,

    thank you very much for your care and support.

    Samer & Faten

    Recently Garry & Lisa helped my daughter purchase a house. Its been an totally positive experience.

    Theyve been extremely thoughtful and helpful with every detail all the way and have made it fun.

    The little extras (chocs etc) have left a nice taste too. Id recommend Garry and Lisa to anyone

    Thanks Garry & Lisa for everything, youre a great team.

    Denys M: 021 411 560

    I met Garry through a friend from the UK who was looking for a home to buy.

    I was really impressed with Garry's patience, consideration and his tenacity in finding a good

    investors opportunity for us.

    Garry is a great agent. I would recommend him to anyone.

    Thanks Garry for everything.

    Kind regards, Catharine Venter (ex South African)

    We werent really looking to buy a home

    We never expected to be selling our home. We were only looking at what was out there. This is our

    story of working with Garry and Lisa.

  • First we met Lisa

    Our first interactions were with Lisa were at an open home. Lisa was

    running the open home and provided us with an information pack. She

    showed us around and then left us to discover & absorb the home in our own time. Lisas approach

    was great. We never felt pressured yet we knew that she was there to assist at any point.

    The follow up

    Lisa and Garry were quick to follow up via the phone after the open home. Even though they knew

    we werent really looking to sell, they offered to have the team complete an appraisal of our existing

    home.

    We did our homework and Garry and Lisa did theirs

    We undertook our own appraisal of what we believed our home to be worth. We put aside our

    emotional attachments and adopted a pragmatic and realistic approach.

    Then we met Garry

    Garry provided us with the feedback from their appraisal. It was realistic and matched our

    expectations based on our own research. This gave us the confidence we needed that Garry & Lisa,

    and their team, were working in our best interests. As a result, we entered the market based on

    their advice and within 3 weeks we had sold.

    The key to our success

    1. Being realistic about what our property was worth in the current economic climate.

    2. Using BEO. We had been put off looking at places that provided no indication of the

    vendors expected price range. We didnt want to put people off with Tender or By

    Negotiation. We wanted people to know exactly what we were expecting.

    3. Using Open2View. The cost is minimal, the photos are fantastic and you receive daily

    reports on how many times your property as been viewed.

    4. Open Homes. Short term pain for long term gain. And best value for money!

    5. Being flexible for additional viewings. At the end of the day, we entered the market to sell,

    not dwell.

    6. Regular feedback. Garry and Lisa provided feedback after each open home about the

    reaction of attendees and the degree of interest being expressed.

    7. Open communication. Garry & Lisa made themselves available for contact at any time and

    we responded immediately to any questions for potential purchasers.

    8. Garry & Lisa. They managed the sale and all that goes with it in a professional and stress

    free manner.

    9. Would we do it again?

  • 10. Yes we would! Garry & Lisa made the transition simple and

    stress free. They are friendly, helpful and provided timely and

    useful information. A quality team.

    Liz and Phil Monrad Colin Guppy Crescent Riverstone

    I had returned to the Hutt Valley after being away for over 10 years. I was trying to find a home that

    suited my lifestyle and budget. I had been visiting open homes, searching the net, trade me and local

    papers. I was getting very frustrated with agents who were only interested in looking after the

    possibility of a sale and their commission as opposed to helping me find what I needed/wanted and

    at a price that was honest and fair. I was spending all my spare time searching but not finding

    anything.

    I was told by a colleague that Gary and Lisa Tranter were just the kind of agents I needed. I meet

    Gary and Lisa Tranter and found them to be wonderful people; they listened to what I had to say

    about what I wanted in a home, my wants, needs and what I would like to have if I could afford it.

    They also listened to my bad experiences with other agents. I am very pleased to say that the

    referral I got from my colleague was the best I have ever had.

    I loved the house, it had everything I wanted and then some, the price was right and after a few

    hiccups (out of anyones control) Gary and Lisa assisted me in acquiring my new home.

    A house buyer is never the easiest person to make happy especially when spending a lot of their

    hard earned money. Gary and Lisa showed total professionalism the entire time I dealt with them,

    even when things got scratchy.

    I have total faith in their integrity and professionalism and would have no hesitation in

    recommending them to anyone who is looking for a tireless team of upfront and honest agents who

    can be counted on.

    Thanks Gary and Lisa, I love my new home!!!

    Simon Karam Retail Manager Upper Hutt

    We recently engaged the services of Garry and Lisa Tranter to market our house in Trentham as we

    had decided to move to the Kapiti Coast.

    Before listing we had seen 2 other agents and made the decision very quickly on meeting Garry and

    Lisa to list with them. We were very impressed by their professionalism and friendliness and we had

    absolute trust they would act in our best interests. They were realistic and honest about what we

    could expect, unlike other agents who we felt were only interested in their own results!

  • We had found a house in Paraparaumu we wanted to buy and at that

    stage had not signed a contract with Garry and Lisa. We then needed to

    get our Trentham house on the market straightaway and Garry and Lisa

    responded immediately and began the marketing campaign. A stressful time of course as we did not

    want to miss out on the house we had fallen in love with.

    Garry and Lisa were fantastic and (unbelievably in the current market) had an offer for us within 2

    weeks. They negotiated a price we were very happy with enabling us to make the move smoothly

    and with absolute minimal hassle.

    They were completely professional and considerate during the whole process and kept us fully

    informed throughout. We were delighted with Garry and Lisas service and would have absolutely no

    hesitation in recommending them both to anyone selling and/or buying.

    Matt and Donna Want

    Hi Garry

    I would like to say that the service you gave was first class and that the only reason for choosing the

    other property were small incidentals but when two properties are so near in comparison it comes

    down to this. If it came to salesperson...then for sure you came out tops. If we are aware of anyone

    looking for a similar house we will be sure to pass on your details and the property which we did not

    sign up for.

    Kind regards Lorraine & Les Harrower

    Thanks Garry,

    Yes we have found a home, it happened very quickly at the end of last week.

    I think your service is excellent, just luck of the draw on what housing stock is available.

    Kind Regards Darran & Mo

    Hi Garry/Lisa

    Thank you for arranging access last night. We would like to settle on Thursday 18th August if you

    could arrange for us to meet with the builder to put in the additional rail in the main walk in

    wardrobe that would be good. Also he may need to hurry up the installation of the heat pump!!

    Thank you for your assistance and I have to say your service is the best we have experienced so far

    and I think we have purchased from almost all of the agents in the Wellington region.

    Cheers, Corinne Richdale Operations Manager Catholic Schools Board Limited

  • Hey Garry & Lisa,

    Just letting you know we have a little something here for you both to

    say Thank you for all your help in selling our former house, finding us this wonderful little home in

    Davis Crescent & for helping us retrieve back our precious green washing line after a communication

    breakdown :-) From Sept 2012 till the middle of March 2013 you both went well over and above

    what is expected from a Real Estate Agent. So if you are both free next Tuesday April 16th, we both

    (myself & my Dad) will be home all day so you can pop in pick up your Thank you pressie from us

    plus the key off the pole out back & the signage. Hope your week is going well & both have a fab

    weekend :-)

    Kind Regards, Lynnette

    That was very kind of you to forward me the check list. I am very pleased to say you have done an

    outstanding job.

    Little touches like this will stay with me once I am ready to buy a rental. I will keep your company in

    mind for the future.

    Best Regards Michelle

    What prompted you to select Garry and Lisa Tranter as your property specialist?

    We used Garry and Lisas on-line valuation system to initially make contact. Plus we knew Lisa and

    Garry from when they owned their video business at Trentham. Lisa gave me a card one day when I

    was in there.

    What aspects of dealing with Garry and Lisa did you like the most?

    They were friendly, approachable, informative and kept the communication channels open no

    matter what time we rang or e-mailed (due to our own busy careers there were sometimes some

    late night calls). At no point were we made to feel we were being annoying and they were

    absolutely honest about how much they thought they could get for the house and when, due to

    personal stress, we opted to go with a lower offer they were nothing but helpful.

    What areas do you think could be improved in the future?

    None that we could think of. We had superb service and a wonderful gift at settlement very special

    and certainly not expected.

  • That was very kind of you to forward me the check list. I am very pleased to say you have done an outstanding job.

    Little touches like this will stay with me once I am ready to buy a rental. I will keep your company in mind for the future.

    Best Regards

    Michelle

    Michelle Pepler

    Tenancy Manager

    Hutt Valley

    Housing New Zealand Corporation

  • Client Satisfaction Survey

    Vendor

    The purpose of this survey is to provide feedback to ensure you are totally satisfied with your experience

    of selling through Garry and Lisa. We appreciate you taking the time to give us feedback on our service.

    Agents name: Garry and Lisa Tranter

    Address of the property Sold Life style property in Upper Hutt

    Your Email: bucko4@xtra.co.nz M 0272231811

    What prompted you to select Garry and Lisa as your property specialist?

    They have a reputation as really good agents and they were referred to me by a few of my

    friends, they were friendly and professional people.

    What aspects of dealing with Garry and Lisa did you like the most?

    Great to deal with, kept me informed all the way, nothing was too much trouble, fantastic result

    with a minimum of stress.

    What areas do you think could be improved in the future?

    I dont think they could have done anything better, I was very impressed.

    Would you use the agent you dealt with again? Definitely

    I am happy for Garry and Lisa to use my comments

    for reference/promotional reasons? Yes definitely

    Can our perspective clients call you for your opinion of our services? Yes

    Thank you for completing this survey!

  • Client Satisfaction Survey

    Vendor

    The purpose of this survey is to provide feedback to ensure you are totally satisfied with your experience

    of selling through Garry and Lisa. We appreciate you taking the time to give us feedback on our service.

    Agents name: Garry and Lisa Tranter

    Address of the property Sold 30 Gentian street Upper Hutt

    Your Email: jo_rodgers@xtra.co.nz M 0220142542

    What prompted you to select Garry and Lisa as your property specialist?

    Good reputation, awesome people

    What aspects of dealing with Garry and Lisa did you like the most?

    Very helpful, easy to communicate with, all questions answered

    What areas do you think could be improved in the future?

    Where Gary and Lisa concerned, no improvement needed

    Would you use the agent you dealt with again? Yes

    I am happy for Garry and Lisa to use my commen...