what is communication? communication: an exchange of information that occurs anytime someone else...
TRANSCRIPT
What is communication?
Communication: an exchange of information that occurs anytime someone else sees and/or hears you
Encoding/Decoding
Encoding: Putting words together in phrases and sentences to represent feelings and ideas
Decoding: Listeners interpret words by sorting out ideas they create in their own minds
Important Aspects of Communication How loudly/quickly you speak How high/low your voice is Appearance
Considering your audience
Keep your audience in mind Messages: thoughts and feelings we
express Codes: Commonly agreed-upon
language and behaviors
Getting in the way of communication Noise
Physical: fan blowing, lawn mower, bells Psychological: audience is bored/distracted Physiological: Room temp, voice too loud/soft
Field of experience Evaluate your audience for their
knowledge/attitudes Context
Environmental/chronological factors Historical/seasonal/temporal setting Geographic location
Informal vs. Formal Communication Informal communication
Is usually spontaneous Examples: making introductions, talking
on the phone, answering questions in class, chatting with friends/family
Formal communication More structured, prepared in advance Examples: interviews, giving a speech,
taking part in a debate, theater productions
Nonverbal communication
Facial expressions Hand gestures Eye movements Head and body movements
(nodding, shrugging, shuffling) Posture Smiling or frowning
Choosing a topic
Choose a topic that interests you Find sufficient material on your
subject Make sure your topic is appropriate
to you, your audience, and the occasion
Make sure you have enough time to research the topic and that you have enough time
Analyzing your audience
Have some idea of what they already know about your topic
Decide how much background information to give
Generate interest
Credibility
Credibility: the perception that a speaker is trustworthy, knowledgeable, and dynamic
Listeners want to know you understand your topic
Listeners also want to know you have their best interests at heart and that you feel strongly about the speech’s content
Determining your purpose
Purpose: overall intention, the reason you’re making the speech
Three main categories of speeches Inform, entertain, persuade
Determine your purpose by asking yourself what reaction you want from the people who hear you
Creating the body of your speech Identify your main ideas
Choose between two-five (2-5) main points
Create your thesis Thesis: A one-sentence statement that
clearly and concisely explains what you’re going to talk about in your speech
Tips for creating a thesis Make sure your thesis is a complete
statement, not a fragment Form your thesis as a statement, not a
question Be sure your thesis does not imply that
you will discuss more that you can cover in your allotted time
Make sure your thesis has enough substance to distinguish your presentation of the topic from anyone else’s
Gathering materials
Use reliable resources! No Wikipedia Provide supporting materials to
explain/back up your ideas with evidence Look for:
Quotes Statistics Examples/anecdotes Definitions Song lyrics Poems Lines from plays/films
Visual Aids
Make sure the visual aid adds to what you’re saying
Practice with the visual aid Types of visual aids:
Photos Videos Graphics Selected objects pertaining to your speech Assistants Models
Introducing your speech
Get your audience’s attention with your introduction
Refer to the purpose of the speech Ways to grab the audience’s attention:
Pay the audience a general compliment Open with a story Refer to a recent incident Use a quotation Open with a novel idea or a striking statement Refer to a preceding speaker Ask pertinent and challenging questions Combine 2 or more of the techniques
Introducing your speech
Prepare and open the minds of your audience for the thoughts to come Important if the audience is hostile
toward your topic Indicate the direction and purpose of
the speech and to illuminate what end it will serve
Dullness, cliché ideas or language, false leads, and fillers have no place in an introduction
Introducing your speech
Your speech begins before you start talking
Starts with… Remaining calm and comfortable Remaining seated calmly Rising quietly when it is your turn to
speak Surveying the scene
Crafting your conclusion
Your conclusion brings together all the thoughts, emotions, discussions, arguments, and feelings
Your conclusion should make a powerful impact on the audience
No weak remarks!
Crafting your conclusion
Your conclusion must be… Carefully worded Carefully organized Carefully rehearsed Committed to memory
To deliver a great conclusion, your body, your mind, and your spirit must work together in harmony
Crafting your conclusion
Use direct eye contact, appropriate gestures and actions, alert posture, and your most sincere voice
Thank the audience for their attention
Hold the floor for a few moments in case there are questions or comments
Effective strategies in developing a conclusion Summary
Restate the speech title, the purpose, a particular phrase that you’ve used throughout the speech, a quote from literature that sums up what your speech has been aiming toward
Recapitulation Restate the points in a 1-2-3 order May become monotonous Can be highly effective when done
correctly
Effective strategies in developing a conclusion Using a striking anecdote, analogy,
or simile Can use them separately or combine
them into a summary or recapitulation Emotionally charged or idealized
statement of the thesis Pour emotion into restating your thesis
Powerful restatement of the thesis
Effective strategies in developing a conclusion Vivid illustration of the central idea
Paint a picture in the mind of your audience
A call for action from the audience Encouraging your audience to get
involved in your cause
Delivering your speech
Your speech should reflect your point of view and your personality
Two methods of wording your speech Rehearse aloud from an outline
Memorize the introduction and conclusion Don’t memorize the speech word-for-word Memorize the main points Recording yourself helps to see what changes you
need make Write your speech out in full
Make brief notes to refer from when giving your speech
Recording yourself helps as well
Preparing speaker’s notes
Put a few words or points on a card or sheet of paper
Prepare a full-sentence outline Notes should be a guide, not a crutch
Rehearsing your speech
Most speakers need 4-6 rehearsals Standing in front of a mirror helps
you to observe your posture and other body language
Videotaping helps for self-evaluation
Improving vocal quality
Proper breathing Nervous speakers breathe too shallowly Project your voice-breathe using the
muscles of your lower chest and abdomen
Breathing the wrong way leads to hoarseness
Articulation problems Problems speaking clearly Mumbling, dropping the ends of words,
mispronunciation
Improving vocal quality
Pacing your presentation Nervousness can cause you to speak too
fast Resist the temptation to get the speech
over with in a hurry Take a few deep breaths when walking to
the podium or the front of the room Keep your speaking rate steady regardless
of your nervousness Don’t sound monotone either Speak normally and conversationally
Understanding body language Body language consists of…
Movements Facial expressions Postures Gestures
Body language can be… Conscious: aware that you are doing it Unconscious: unaware that you are
doing it
Using visual aids
Make sure it serves a purpose Should illuminate one or more of your
speech’s main points Use color to emphasize details and to
compare and contrast Practice with your visual aid Make sure everyone in the audience can see
it Keep your visual aid out of sight until you
are ready to use it; when you are finished, remove it from view
Listening-Audience Dos and Don’tsDO DON’T
Arrive on time for the presentation and sit quietly
Roll your eyes and make faces
Turn off your phone or anything that makes noise for the whole presentation
Sigh or yawn loudly
Remain attentive Shuffle or fidget, tap your foot, crack your knuckles, drum your fingers
Take notes when appropriate Speak or whisper
Applaud the speaker once the presentation is finished
Eat or drink
Traits of a good listener
Relating what you hear to your own experience
Taking notes
Using prior knowledge to understanding new ideas or information
Using eye contact and good posture to show the speaker that you’re paying attention
Thinking of questions you would like the speaker to answer
Asking questions when it’s appropriate
Making associations and creating vivid mental images to help you remember the information
Analyzing your response to the presentation afterward
Barriers to listening
Physical and mental barriers Hunger Thirst Fatigue
Environmental barriers Temperature Noise Lighting Overcrowded conditions
Listener bias
Keep an open mind Being closed minded prevents you
from learning something new Try to remain as objective as possible
Taking notes
Jot down items the speaker emphasizes or repeats
Write key words and phrases Jot down questions to ask the
speaker
Evaluating the speaker
Oral evaluation Given aloud in front of the class An atmosphere of trust is most important Everyone must provide constructive
feedback Begin with something positive
It gives the speaker confidence When giving negative feedback, don’t point
out everything the speaker failed to do; choose 1 or 2 points that might be improved
Make suggestions Make your feedback as specific as possible
Evaluating the speaker
Written evaluation More detailed Can use a rubric
Being evaluated by your peers Keep an open mind Don’t get defensive Ask for clarification if needed