what customers hate about typical lawn care companies
TRANSCRIPT
What Customers Hate About Typical Lawn Care
Companies
Sometimes as a business owner it is easy to get caught up in the everyday grind and get tunnel-
vision.
Not only should you just talk to
your customers, you should ask
them what they hate about the
“typical” lawn care company!
Other questions you should ask your customers
Hearing their answers will
help you avoid things that
might cause them to leave
See other things you can do to help customers remember you
What you’re really asking is, “What was it about my company that made you hire us?”
Some things customers hate include:
• Inconsistent communication and maintenance.
• Lack of attention to detail(such as not closing the back gate)
• Feeling mislead on pricing• Unprofessional crew members
In order to grow your business, you need to
know not only what you do well, but what you
do poorly
It’s critical that you find out what bothers your customers so that you
can have procedures to prevent it from
happening
The primary thing your clients are seeking is to know that you genuinely care about serving
them.
Here are other ways to show your best customers you care.
To keep them happy
• Listen to their concerns• Solve the problem• Set up systems
so the problem can’t happen again
Give them a personal touch and consistently follow up
Take a lesson from something that just happened to us!
Extra touches are going to get you
noticed, maintain the client, and
grow your referrals
