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A REASSURINGLY SENSIBLE APPROACH

Despite the turbulent times, there are reasons to be optimistic. Households have reconnected, a nation has embraced fitness, and communities have shown a renewed pride in our frontline workers.

As the recovery continues, we’ve come to appreciate some of the simpler pleasures in life more than ever before, and we anticipate many good times to come. Meeting up with family and friends. Seeing colleagues again. And sharing our experiences.

At De Vere we want to help you on this journey by making your experience as safe and enjoyable as possible. We all have a part to play by taking personal responsibility. And at De Vere we’re taking a responsible approach too, with robust hygiene measures that go above and beyond the Government recommendations. We’re working with external auditors and demonstrating accreditation. And we’re reassuring you that we have taken a sensible approach to the running of our hotels with our ‘wellbeing at heart’ programme; designed to protect you and our colleagues, so we can deliver a safe and healthy stay for everyone.

We look forward to welcoming you once again.

The De Vere Team

At De Vere we’ve always put the wellbeing of our guests first. It’s just one of the ways we make sure everyone who stays with us has an unforgettable experience. And, now we’re ready to welcome you back into our hotels, we want you to know that your health, safety and wellbeing is more important to us than ever.

We’re proud to introduce our Wellbeing at Heart programme. With the support of our partners, ChemEco, we have carefully crafted a range of new safety measures to make sure every moment of your stay is a safe one to enjoy. From meticulous deep cleaning of bedrooms to our thoughtful physical distancing measures inside and outside the hotel.

But of course, we’re all in this together. To keep everyone safe, we need your help too. Washing hands and keeping your distance from other guests who are not in your party are as important here as they are in the outside world. We’re very grateful to our guests for helping to keep everyone healthy and safe.

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WHAT TO EXPECT DURING

YOUR STAYThe set of measures we’ve put in place have

been carefully considered to ensure the health and safety of everyone who comes to stay with us, as well as our colleagues. We simply ask that

you stay mindful of our Wellbeing at Heart programme during your time with us and if you have any specific questions, our hotels will be

happy to assist.

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BOOKING““ THERE’S NO NEED THERE’S NO NEED

TO SEC OND GUESS, TO SEC OND GUESS,

WE’ LL GET IN TOUCH TO WE’ LL GET IN TOUCH TO

TALK YOU THROUGH THE TALK YOU THROUGH THE

NEW MEASURES AND ANSWER NEW MEASURES AND ANSWER

ANY QUESTIONS BEFORE ANY QUESTIONS BEFORE

YOU ARRIVE.YOU ARRIVE.””

AND ARRIVAL

We’re creating a cashless environment and reducing contact at reception, so we’ll deal with credit card pre-authorisations, payment, any initial extras like drink packages, all at time of booking, secured with our flexible cancellation terms.

To help us plan ahead, all bookings need to be made in advance via our website or reservations team. For the time being, we will not be able to accommodate ‘walk-in’ bookings.

Where possible, a few days before you arrive one of our friendly team will get in touch via email or phone call to tell you about our physical distancing measures, where to check-in, and to see if you have any special requirements. We’ll also ask for your check-in time so we can minimise arrivals during peak periods.

We’ll follow up with an email to remind you of our hygiene measures and how you can help play your part in ensuring a safe environment during your stay.

We’ve also created a digital companion that holds all the information you’ll need during your stay; from how to order food using an online system to a digital copy of your guest directory.

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“ “ TO CELEBR ATE THE HEROIC TO CELEBR ATE THE HEROIC

WORK OF OUR NHS, WE’ RE WORK OF OUR NHS, WE’ RE

D ONATING 10% OF DIRECT D ONATING 10% OF DIRECT

B O OKINGS TO THE NHS B O OKINGS TO THE NHS

CHARITIES TO GETHER AND CHARITIES TO GETHER AND

PROVIDING NHS KEY WORKERSPROVIDING NHS KEY WORKERS

WITH A DISC OUNT ON A WITH A DISC OUNT ON A

WELL-EARNED BREAK AWAY.WELL-EARNED BREAK AWAY.*”*”

* 10% of your direct bedroom booking value including VAT* will be paid to NHS Charities Together(registered charity 1186569) - supporting NHS staff and volunteers caring for Covid-19 patients. Find out more about the charity at www.nhscharitiestogether.co.uk/ Donations made against actualised bookings only. Cancelled bookings not applicable. Excludes event bookings.

CHECKING IN

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AND OUT

To streamline your check-in process, some of our properties are operating an innovative in-car check in experience, so you can get straight to your room without any fuss.

Where the in-car check in is unavailable we ask that only one member of your party goes to reception and your luggage remains in your vehicle to avoid unnecessary groups in reception at peak times.

As you enter the hotel you will find sanitising stations at all entrances and reception desks.

We’ll help you maintain physical distancing with handy visual guides and directional signage.

All keys will have been prepared in advance using gloves. They will have been sanitised and placed in a disposable pouch with a hygiene seal for good measure. There’ll be no need to sign any forms, unless you’re travelling from overseas, and we’ll pass your key from behind those now familiar sneeze screens for the safety of guests and colleagues.

When it’s time to wish you farewell, you’ll be able to leave your key card in our handy drop-off boxes, and we’ll email your bill and receipt, taking care of the admin so you can enjoy your return trip after a reassuringly pleasant visit.

““WE’ LL PRE-ALLO CATE YOUR WE’ LL PRE-ALLO CATE YOUR

BEDRO OM SO WE CAN PL ANBEDRO OM SO WE CAN PL AN

AHEAD AND MAKE YOURAHEAD AND MAKE YOUR

EXPERIENCE AS REL AXEDEXPERIENCE AS REL AXED AND AND

SAFE AS POSSIBLE.SAFE AS POSSIBLE.””

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PUBLIC AREAS

Whilst we want to ensure you have a comfortable stay, we’re also mindful of creating natural gathering spots in our public areas, so we’ll have removed any unnecessary furniture, literature and will keep doors open wherever possible.

There is a robust and heightened cleaning procedure in place for all public areas, particularly around peak times, and you’ll find sanitising stations in key areas throughout the hotel.

Our colleagues are fully trained in our wellbeing programme and safety measures, and will wear personal protective equipment (PPE) when necessary. You’ll have the reassurance that they are temperature tested every day before starting work too.

We’ll be regularly deep cleaning and sanitising public area toilets. They’ll be operating at a reduced capacity, so we politely ask guests to use their bedroom facilities where possible.

We’ll be regularly sanitising public areas using jet action ‘misting’ technology. This uses hard acting yet environmentally friendly solutions, from our friends at ChemEco.

To ensure our colleagues are working in a safe and pleasant environment, we’ll be taking as much care back-of-house as in our public areas when it comes to our cleaning and safety procedures. There are robust physical distancing measures in place, staggered rotas, task relevant PPE for colleagues, extensive training modules and each hotel has a wellbeing team to continue to share best practice.

““WHEN IT C OMES TO KEEPING OUR WHEN IT C OMES TO KEEPING OUR

HOTELS METICULOUSLY CLEAN, IT ’S HOTELS METICULOUSLY CLEAN, IT ’S

NORMALLY A MAT TER OF PRIDE THAT NORMALLY A MAT TER OF PRIDE THAT

WE’ RE WE’ RE ‘‘OUT OF SIGHT, OUT OF MIND,OUT OF SIGHT, OUT OF MIND,’’

BUT DURING YOUR NEXT STAY YOU’ LL BUT DURING YOUR NEXT STAY YOU’ LL

SEE A WHOLE LOT MORE OF OUR SEE A WHOLE LOT MORE OF OUR

FRIENDLY C OLLEAGUES ON SANITISING FRIENDLY C OLLEAGUES ON SANITISING

DUT Y, PARTICUL ARLY AT PEAK TIMES.DUT Y, PARTICUL ARLY AT PEAK TIMES.””

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BEDROOMS

““ OUR HOUSEKEEPING TEAM OUR HOUSEKEEPING TEAM

PROVIDE A THOROUGH DEEP CLEAN PROVIDE A THOROUGH DEEP CLEAN

OF EACH BEDRO OM BET WEEN USES, OF EACH BEDRO OM BET WEEN USES,

INCLUDING CLEVER JET ACTION INCLUDING CLEVER JET ACTION

SANITISER ‘MISTING’ TO ENSURE SANITISER ‘MISTING’ TO ENSURE

ALL THOSE TRICKY-TO-SANITISE ALL THOSE TRICKY-TO-SANITISE

AREAS ARE TAKEN CARE OF.AREAS ARE TAKEN CARE OF.””

When you arrive at your room, you’ll notice a ‘clean seal’ on your door. This is so you’ll not only know that your room has been sanitised to our high standards, but that nobody else has entered following a deep clean.

As you would expect during normal times, all bedrooms are cleaned thoroughly between each and every guest visit. But you can rest assured that a raft of heightened sanitising procedures and products have been put in place to ensure a safe and pleasant stay. This includes the use of jet action sanitiser ‘misting’ equipment, using powerful yet sustainable cleaning products from our good friends at ChemEco.

To minimise contact we will not re-enter your room to clean until the end of your stay, or the 4th day if you’re staying with us a little longer.

You’ll find a handy wellbeing kit in your bedroom that, should you wish to use it, provides you with hand sanitiser, antibacterial wipes, a set of socks, gloves and face mask, all contained in a sealed bag.

We’ll have removed display pillows and throws, and stripped back other non-essential items like paper-based reading materials and stationery.

Guest directories will have been removed from the room, but you will be able to access all the usual information online where you’ll also be able to make guest service requests through our online companion. You’ll also find a welcome letter from your hotel General Manager (in a sanitised frame) with key information.

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““WE’ RE REIMAGINING THE WE’ RE REIMAGINING THE

IN-RO OM AND TABLE SERVICEIN-RO OM AND TABLE SERVICE

EXPERIENCE WITH FO OD SAFET YEXPERIENCE WITH FO OD SAFET Y

AND QUALIT Y IN EQUAL MEASURE; AND QUALIT Y IN EQUAL MEASURE;

SO YOU CAN ONCE AGAIN ENJOY SO YOU CAN ONCE AGAIN ENJOY

THE PLEASURE OF A TREAT THE PLEASURE OF A TREAT

MEAL WITHOUT THE PROSPECT MEAL WITHOUT THE PROSPECT

OF WASHING THE POT S.OF WASHING THE POT S.””

FOOD & DRINK

We’re offering an all-day and kids menu together with snacks and drinks available to order from the Pantry. There is an online ordering system for room service, controlled pick up and to pre-book table service in our restaurants. This way you can order those treat items you’ve been looking forward to throughout lockdown, all without any unnecessary paperwork or cash payments.

We’ll deliver takeaway orders to your door without entering your room unnecessarily. It’ll arrive in disposable packaging and condiments will be supplied individually.

We’ll also operate a ‘grab & go’ option for lighter bites and snacks. Upon ordering you’ll be given a pick-up time and a well-organised collection point, together with sensible physical distancing measures in place.

Our restaurants are open for physically distanced dining, but must be pre-booked and will only be available to hotel guests.

We’re taking an extremely responsible approach to food safety, as we always have, and you can be assured that our colleagues are applying the appropriate PPE measures throughout the preparation and serving process whilst following heightened cleaning procedures using specialist products from our partnership with ChemEco.

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LEISURE FACILITIES

We only allow hotel guests entry to our leisure facilities, including our outdoor areas and jogging trails.

We’re applying physical distancing measures and we’re limiting session times and putting in place booking systems to avoid undue contact.

There’ll be new club rules displayed throughout our facilities and we’ll space out equipment, restrict swimming lanes and limit changing facilities together with one way systems and zoning wherever possible.

Sanitising will be a priority with hourly touchpoint cleaning and a daily deep clean including jet action sanitiser ‘misting’ to ensure a consistent approach. We’ll ask guests to clean their equipment before and after use and we’ll remove equipment that is difficult to thoroughly clean.

Our golf courses are open and there are new house regulations in place so fellow golfers can enjoy a round in safety and comfort.

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““WE’ RE PUT TING IN PL ACE ALL WE’ RE PUT TING IN PL ACE ALL

THE SANITISING AND WELLBEING THE SANITISING AND WELLBEING

MEASURES REQUIRED TO ENJOY MEASURES REQUIRED TO ENJOY

OUR LEISURE FACILITIES , B OTH IN OUR LEISURE FACILITIES , B OTH IN

AND OUTD O ORS, IN A RESPONSIBLE AND OUTD O ORS, IN A RESPONSIBLE

FASHION; ASKING FOR GUEST S FASHION; ASKING FOR GUEST S

HELP BY TAKING PERSONAL HELP BY TAKING PERSONAL

RESPONSIBILIT Y AND HAVING RESPONSIBILIT Y AND HAVING

C ONSIDER ATION OF OTHERS.C ONSIDER ATION OF OTHERS.””

MEETING & EVENT SPACES

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We’ve redefined our meeting and event spaces to work within Government physical distancing guidelines, taking all the good practice from throughout the hotels and applying it to our meeting and event spaces. From sanitising stations and PPE to the removal of unnecessary furniture and stationery. Plus, new welcome arrangements, new layouts, staggered breakouts and well-considered refreshment arrangements will take place to avoid delegate cross-over.

We’ve created a delegate code of conduct as part of our Wellbeing at Heart measures, so all guests are comfortable and reassured that their visit will be a safe and enjoyable experience.

For those joining virtually, we have brand new video conferencing technology that enables everything from interactive Q&A sessions to delegate polling, video content streaming, and recording of presentations, with the option of a dedicated expert technician on site for added reassurance. A Smart Connections meeting with De Vere enables delegates to meet in person, and those who can’t attend are able to interact virtually.

With our super-fast outdoor Wi-Fi and new marquee options, we’ll be making good use of our outdoor spaces.

We’re carefully planning site visits and show rounds with new procedures that outline what to expect before, during and after your appointment. We are also using digital options such as virtual tours and video conferencing solutions in our conference offices.

We’re using carefully planned zoning to provide designated areas to each group, reducing unrequired movement between meetings and allocating refreshment points to each event.

We’ve invested in individual writing tablets to provide comfy exam-style chairs and where possible we are using our ‘Smart Space’ meeting tables with their easy to clean Nano-tech surfaces.

As with the rest of the hotel we will be regularly deep cleaning using clever jet action ‘misting’ technology, through our partnership with ChemEco and their natural microbial and enzyme-based solutions. This technique uses cleaning agents that are highly effective, whilst caring for the environment.

““WE’ RE LO OKING AFTER YOUR WE’ RE LO OKING AFTER YOUR

DISTANCE BASED DELEGATES DISTANCE BASED DELEGATES

AS WELL THOSE AT TENDING, AS WELL THOSE AT TENDING,

WITH AN ADVANCED PACKAGE WITH AN ADVANCED PACKAGE

OF VIDEO C ONFERENCING OF VIDEO C ONFERENCING

EQUIPMENT AND KNOW-HOW.EQUIPMENT AND KNOW-HOW.””

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F IN D OUT MOR E AT DEV ER E .COM / W EL L BEI NG

or contact your local hotel for more details