welcome to your gateway to team coaching session! we will
TRANSCRIPT
Welcome to your Gateway to Team Coaching session!We will start at the top of the hour.
In the meantime...Use the Q&A Box to tell us what has brought you to Team Coaching.
Please remember to go to the Community after the session to connect with your peers. Don't forget to say hello and bring any questions you may have.
Global Team Coaching Institute - by WBECS
Gateway to Team Coaching Program
MODULE 1: Teams and TeamingWith Prof. David Clutterbuck and Sue Coyne, PCC
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MODULE 1: Teams and Teaming
● Managing expectations of different stakeholders
● Both running the business and transforming it
● Being members of multiple teams
● Working with systemic conflict
● The world becoming more complex and interconnected
● Working virtually
● The major challenges lie not in the parts but in the interconnections
The challenges for today’s leadership teams
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MODULE 1: Teams and Teaming
Source: Price & Toye (2017), McKinsey & Company (2018)
21% + 23% +29%Increased profitability
Economic return
Financialreturn
The Business Case for Team Coaching
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MODULE 1: Teams and Teaming
● Knowing the difference between real teams, pseudo teams and work groups
● Knowing the different types of teams
● Understanding what teaming and teamwork are
Our Learning Outcomes
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MODULE 1: Teams and Teaming
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● Clear boundaries ● Members are interdependent ● Relatively stable entities
● Clear objectives ● Members work together● Regular progress reviews
Wageman, Hackman and Lehman (2005) Michael West (2012)
What constitutes a team
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MODULE 1: Teams and Teaming
‘... a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable.’
(Katzenbach and Smith, HBR, March 1993)
)
‘…an effective team: also meets and communicates in a way that raises morale and alignment, engages with all the teams key stakeholder groups in a way that grows performance and provides constant learning and development for all its members and the collective team.’
(Hawkins, 2017)
A Team is...
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MODULE 1: Teams and Teaming
Workinggroup Potential
team
Real team
Pseudo-team
High-performingteam
TEAM EFFECTIVENESS
PER
FOR
MA
NC
E IM
PAC
T
The difference between a real team, a pseudo team and a working group
Katzenbach and Smith 1993b:84
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MODULE 1: Teams and Teaming
“It is the purpose that creates the team – not the team – the need and the purpose is already out there in the world waiting for a team to respond.”
“The purpose of a team is to continuously co-create greater beneficial value, with and for all, their stakeholders.”
Peter Hawkins 2020, 2017
A Team is defined by its purpose, not by its members
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MODULE 1: Teams and Teaming
SharedWhat makes a learning team?
(Study by David Clutterbuck for the European Community 1999-2000)
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MODULE 1: Teams and Teaming
Work Group 1 2 3 4 5 Real Team
1 Strong individual clearly focussed leadership Shared leadership roles
2 Individual accountability Individual and mutual accountability
3 The group’s purpose is the same as the wider organization’s The team’s collective purpose is different from the organizational mission and the sum of individual objectives
4 Individual work products A number of products requiring collaboration
5 Runs efficient agenda-based meetings Creates generative dialogue, with open discussion and active problem solving
6 Measures its effectiveness indirectly by its influence on others (eg financial performance of the business)
Measures performance directly by assessing collectivework products
7 Discusses, decides and delegates Discusses, decides and does real work together
8 Members are only part of the group when they are together Members still act as part of the team when they are not together
9 The group is task focused The team is task, process and learning focused
Total Score:
Using the ‘Do You Need to Be a Team?’ Questionnaire
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MODULE 1: Teams and Teaming
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You are walking to work and suddenly a thief snatches a handbag from a woman a few paces ahead. You take pursuit and are joined by several other people, including two who cross the road to cut off the thief’s escape route. Acting together instinctively, you catch the thief. Have you just created a team, or are you a group?
Please respond in the Q&A box
Team or Group?
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MODULE 1: Teams and Teaming
You are officially a sales team of seven – or that’s what it says on the organization chart. However, your two most successful members (from the perspective of having the highest sales each month) are not “team players” and do little to support their colleagues. Are you a team or a group?
Please respond in the Q&A box
Team or Group?
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MODULE 1: Teams and Teaming
T
TeamCharacteristics
Function
Customer group focus
Geographic spread
Position in the
hierarchy
Mode of operating
Duration
Leadership style
Team Characteristics
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MODULE 1: Teams and Teaming
Types of
teams
Stable teams
Cabin-crew teams
Standing project teams
Evolutionary teams
Develop-mental
alliances Virtual teams
Executive teams
Boards
Account teams
Agile Teams
Types of
teams
10 Different Types of Teams
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MODULE 1: Teams and Teaming
● Not co-located
● VIM: Virtual, International and Multicultural
“ A virtual team, like every team, is a group of people who interact through interdependent tasks guided by a common purpose” -- Lipnack and Stamps (1996)
Virtual/Hybrid Teams - Similarities and Differences
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MODULE 1: Teams and Teaming
Teamwork (noun) is the process of intentionally collaborating with others in tasks and activities aimed at achieving goals identified and shared by the team.
Teaming (verb) is a process over time, both within and between teams, of commissioning, clarifying, co-creating, connecting and collectively learning.
Teamwork and Teaming
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MODULE 1: Teams and Teaming
● Communication
● Coordination
● Balance of member contributions
● Mutual support
● Effort
● Cohesion
Elements of Teamwork
(Clutterbuck, 2020 Coaching the Team at Work: p. 48-49)
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MODULE 1: Teams and Teaming
“Teaming behavior is often at odds with the demands of formal organizational structures,
which divide people by speciality and focus more of their attention on bosses than on peers.”
Amy Edmondson, “Teaming” p.83
“In teams everyone takes responsibility for their own and everyone else’s performance,
learning and well-being.”
David Clutterbuck
Teaming
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MODULE 1: Teams and Teaming
● The team is not created by team members
● The team is a system with a life of its own
● The team exists and operates in a wider systemic context
● Team coaches work with the team in relationship to that systemic context
System
Team
Self
Systemic Nature of Teamwork and Teaming
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MODULE 1: Teams and Teaming
● Do you need to be a team? (Learning Outcome 1)
● What is a team and difference between teams and groups? (Learning Outcome 1)
● Different types of teams (Learning Outcome 2)
● Teamwork and teaming (Learning Outcome 3)
● Coaching in pairs: How to work with a co-coach(Practicum)
● Creating a team alliance for psychological safety (Practicum)
Handouts for Module 1
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MODULE 1: Teams and Teaming
AbstractConceptualization
THINK ABOUT NEW APPROACHES AND
PRINCIPLES
Active ExperimentationTRY OUT SAFELY
Concrete experienceAPPLY IN YOUR WORK
Reflective observationPAUSE, REVIEW,
CONSIDER DEEPLY
Optimizing your learning on this program
Kolb Learning Cycle, 1984
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● Try out the ‘Do You Need to be a Team?’ Questionnaire with a team you know
● Two reflection questions on content of module -
○ How would you help a group decide whether it needs to become a team?
○ From the list of different types of teams – think of examples you have come across that are successful and those that were less successful – what made the difference?
Possible experiment to try out and Questions for Reflection
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MODULE 1: Teams and Teaming
● To create a learning laboratory about teaming
● To optimise learning by utilising the great diversity within learning groups
● To digest and integrate what was learnt on the Webinar
● To apply it to our varied work situations and learn from how others apply it
● To practice using the learning as co-coaches
● Support each other through discomfort and confusion to understanding
● To help each other with our emerging questions
Purpose of the Practicums
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MODULE 1: Teams and Teaming
Purpose:
● To start to build our learning community and Learning Groups
Learning Objectives:
1. To start to build our own Learning Community and Learning Groups
2. To create our Practicum and Learning Group Alliances
3. To agree learning group roles
4. To identify share and contract for your Learning Objectives
Practicum 1: Purpose and Objectives
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MODULE 1: Teams and Teaming
In these two hours we will cover:
● Welcome and Briefing - purpose of the Practicum, overall structure (10 minutes)
● Part 1 - Introductions and agreeing on co-coaching pairs in Learning Groups (20 minutes)
● PL and PA briefing and demo on creating Practicum Learning Alliance (15 mins)
● Part 2- Learning Group Alliance - facilitate learning alliance development in LG (30 minutes)
● Break (5 mins)
● Part 3 Learning Group Roles and Communication (15 minutes)
● Part 4 - Your Learning Objectives (20 minutes)
● Takeaways in chat, poll and close (5 minutes)
Overall Structure of the session
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MODULE 1: Teams and Teaming
P
1. Further reflection on what success looks like from start of the webinar today…
2. How I will deal with unlearning and new learning related challenges….
3. My one ask from this LG to support me in achieving this is…..
4. My one offer to this LG to optimize our shared learning experience is….
Preparation for Practicum 1