welcome to the uc voice it pro/tuc kickoff. uc voice implementation plan greg gulick - uc program...
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Welcome to theUC Voice IT Pro/TUC Kickoff
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UC Voice Implementation PlanGreg Gulick - UC Program Manager
Unified Communications
What is Unified Communications?
It’s NOT just a replacement for your phone
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Partnership - ATAGChuck Thompson, Assistant Dean and Director of OIS, College of Engineering; ATAG Chair
Michael T. DeLorenzo, Associate Vice Chancellor for Student Affairs; Interim Associate Chancellor, Office of the Chancellor; Director for Auxiliary Services, Student Affairs
Craig L. Flowers, Director of Computing Services, Vet Medicine Administration, College of Veterinary Medicine
William G. Goodman, Assistant Dean for Administration & Technology, Applied Health Sciences Administration, College of Applied Health Sciences
Keith A. Marshall, Associate Provost for Enrollment Management, Office of the Provost and Vice Chancellor for Academic Affairs
Deanna M. Raineri, Associate Dean, LAS Administration, College of Liberal Arts and Sciences
David Gerstenecker, Interim Chief Information Officer, College of Agricultural, Consumer, and Environmental Sciences
Broad ScheduleEmail and Calendar - December 2011Voice - Phones Converted to Unified Communications Voice Services - By June 2012
Service Descriptions
Traditional Phone Service will still be available
Challenges- Schedule
- Large Number of Accounts
- Adoption
- Multiple Ways Phones are Used- E911
Approach: Stages- Early Adopters – For Testing and Preparation- Bridge - Implementation of All Users in Parallel with Existing Phone Service- Production – Existing Phone Service Decommissioned Leaving New Voice Service as Primary
Approach: Stages
Bridge1. Software Clients Already Availableon the Webstore2. All Individual Accounts Enabled on the Server3. Parallel Operation with Existing Phone Line4. Implement IP Phones for Users thatNeed Them5. Implement Special Usage Situations
Approach: Stages
What’s Next?
UC Landing Page,HelpDesk & Support
Joe Yun - CRM Consultant and OnSite Manager
Open Sessions for IT Pros/TUCs
Thursdays in October from 3pm - 4pm
L410 DCLCall-In Will Be Available
We will take feedback as to location/time
UC Voice ServiceSubhan Malick - UC Voice Service
Manager
TerminologyCentrex: Current Campus Telephone Service using AT&Tfrom AT&TVoIP: Voice Over Internet ProtocolInternet TelephonyUC Voice: New Campus Telephone Componentfor UC (using Microsoft Lync)Lync: Microsoft’s Commercial ProductName of UC VoiceSoftphone: Lync Software Running onYour Computer
TerminologyAudio Accessories: Headsets, USB PhonesThese Accessories are meant to be usedin conjunction with the softphoneIP Phones: Hardware Based PhonesNeed a Network Jack
IP PhonesDesk Phones – Aastra 6725ip & Polycom CX600
- Full Featured
- For Non-Windows and Non-Mac Users
- No PoE Support
IP PhonesCommon Area Phones – Aastra 6721ip & Polycom CX500
- Lobby Types; Configured with Restrictive Dialing Policy
- Users Can Temporarily Sign in as themselves
- PoE Support Where Avail
IP PhonesConference Room Phones – Polycom CX3000
- Generally Configured the same as common area with same dialing policy as current Centrex phone
- PoE Supported
IP Phone DeploymentBest practice is to put phones on their ownVLAN, called “Voice VLAN”- Traffic separation so phones don’t
have to hear broadcast from departmental VLANs- IP Phones on private campus routed IPv4 space- DHCP options won’t conflict
Use Iris to enable/disable voice VLAN
Iris - Enabling Voice VLAN
Dual-Mode Ports- Department network (untagged)
- Voice network (tagged).
Iris - MAC Addresses
Q&A Areas andDevice Showcase
Also, Please Enjoy the Refreshments!