welcome to the ssvf community of practice

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Communicate. PARTNER. SUPPORT. Welcome to the SSVF Community of Practice. SHARE. COLLABORATE. Agenda. Mission CoP Components Goals Roles & Responsibilities Benefits Characteristics Rules of Engagement. If you have an apple and I have an apple and we exchange these apples - PowerPoint PPT Presentation

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What do communities of practice look like? Communities develop their practice through a variety of activities. The following table provides a few typical examples:

Welcome to the SSVF Community of PracticeCOLLABORATEPARTNERSUPPORTSHARECommunicate#1AgendaMissionCoP ComponentsGoalsRoles & ResponsibilitiesBenefitsCharacteristicsRules of Engagement#2If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple George Bernard Shaw if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas. But#No one knows everythingbut everyone knows something.

3The mission of the NYS & New England VA SSVF Community of Practice is to provide an environment for SSVF providers to exchange ideas, best practices and build collaboration through a variety of learning, communication, and networking settings. Mission:

Provides a neutral and impactful platform for sharing concerns, issues and opportunities, as well as a vehicle for professional growth exists alongside VA Technical Assistance but importantly, this is your forum to help one another become best-in-class. Designed to build capacity across New York and New England by creating practices and systems that best-assist and support SSVF Providers serving Veterans and their families.We recognized the value of collaboration - a valuable capacity-building tool for nonprofit organizations to increase the efficiency, effectiveness and sustainability.4SSVF Community of PracticeDomainServing Veteran FamiliesPracticeDevelop, Share & Maintain KnowledgeCommunityConnecting, Engaging & Communicating

SSVF CoP Components:#Communities of practice are groups of people who share a concern or passion (domain) for something they do and learn how to do it better (practices) as they interact regularly (community)

Benefits of working as a community: Offers an approach to solve complex problemsPromotes spread of best practicesDevelops members professional skillsOffers broader communication & dissemination of information5SSVF Community of Practice Goals: Foster Peer-Driven Knowledge Exchange Promote Cross-Sector Agency Coordination to Identify Challenges and OpportunitiesIdentification and Modeling of Emerging & Promising PracticesEmbed Peer-to-Peer AssistancePromote and Sustain a Culture of Consensus Focusing on Outcomes and IssuesMaximize the Efficient use of ResourcesReduce Fragmentation & RedundancyBenchmark Progress/Evaluate ImpactProvide the means by which to measure the collective ROI

#6Sponsor/Champion Provides guidance, resources, visibility legitimacy

Facilitator/Coordinator Facilitates & guides direction, organizes events - serves as the administrator of information

Core Group Working group that initially assists with start-up activities and provides input

Experts Subject matter experts/specialist, in or outside the CoP

Members/Participants Interact, sharing information, insights and experiences CoP Roles and Responsibilities

Sponsor/Champion Provides guidance, resources, visibility legitimacy & other means of clearing the way for the community to achieve results

Subject matter experts/specialist, in or outside the CoP, may be called upon to provide advice or instruction

Members/Participants Interact with each other, sharing information, insights and experiences, participating in discussions and raising issues & concerns

7OccasionalTransactionalPeripheralActive Coordinator

Core group

LurkersLeadersSponsorsExpertsBeginnersOutsiders

Source: Etienne and Beverly Wenger-TraynerLevels of CoP ParticipationMembers8Core group: A relatively small group of people whose passion and engagement energize and nurture the community

Active participants: Members who are recognized as practitioners and define the community

Occasional participants: Members who only participate when the topic is of special interest, when they have some specific to contribute, or when they are involved in a project related to the domain of the community

Peripheral participants: Those who have a sustained connection to the community, but with less engagement and authority, either because they are still newcomers or because they do not have as much personal commitment to the practice. These people may be active elsewhere and carry the learning to these places. They may experience the community as a network.

Transactional participants: Outsiders who interact with the community occasionally without being members themselves, to receive or provide a service or to gain access to artifacts produced by the community, such as its publications, its website, or its tools

The role of IVMF in the CoP: 1. Create engagement opportunities & making members aware of the knowledge, skills, and expertise of other members of the communityRegional convening's Professional Development Training WorkshopsAnnual Leadership Meeting2. Build the means by which to shareOffering a Knowledge Network Web SiteImproving information flow and knowledge reuse3. Provide ongoing measurement of the Communitys efficacy4. Ensure the sustainability of our domain serving Veteran families - positioning grants to remain competitive5. Foster a collaborative effort geared towards aggressively supporting the goal to end Veterans homelessness and preventing its recurrence#As the Coordinator.

Create engagement opportunities & making members aware of the knowledge, skills, and expertise of other members of the community match strength to weakness (quietly)

9Participate in productive conversations Provide expertise, advice, and opinions to help solve the problems presented

Bring problems of practice to the community Keep the community active in pursuing ways to address problems

Engage in personal and professional development Continue to increase individual capabilities that in turn will challenge the community to keep the practice moving forward

Establish links with other agencies & communities Support the creation of a knowledge network by making connections between the various communities in which you are membersIndividual Members Role:CONNECTCOOPERATECONVERSEParticipate in productive conversations Provide expertise, advice, and opinions to help solve the problems presented; become a resource to others

Bring problems of practice to the community Keep the community active in pursuing ways to address problems; challenge prevailing practice

Engage in personal and professional development Continue to increase individual capabilities that in turn will challenge the community to keep the practice moving forward

Establish links with other agencies & communities Support the creation of a knowledge network by making connections between the various communities in which you are members

10For Members Continual learning/professional developmentImproved communication with peersIncreased productivity and quality of workSense of professional identityProvides challenges & opportunities to contributeBenefits of Participating in a CoPReduced time/cost to retrieve informationReduced learning curvesKnowledge sharing and distributionCoordination, standardization, and synergies across programsReduced rework and reinventionBenchmarking against industry standardsAn ability to communicate collective impactWIIFM?(Whats in it for me?....)

For Organizations WIIFM (Whats in it for me?) Cross-fertilizes ideas and increased opportunities for innovationSupports faster problem solvingAids in retention of knowledge (when folks leave organization)

In the state's Hewlett & Stuart Foundations project, conflict in almost 100 different organizations was reduced by 67%. Trust increased, communications improved and problem solving was much more effective. In a six-year follow up study of participants from nine different countries, people were 45% more effective at getting their interests met. That effectiveness goes straight to a company's bottom line.11What can the Community of Practice Assist with?Problem Solving

Requests for Information

Seeking Experience.

Coordination & Synergy

Reusing Assets

Documentation.

Identifying Gaps

VisitsIm stuck. Can someone assist me in brainstorming a solution for

Where can I find the guidelines for

Has anyone dealt with a client in this situation?...

Can we share outreach location dates?

We have a great SOP for that, let me send it to you

We have faced this problem before, lets write it down.

Who knows what else we are missing

Can we come and see your financial counseling program?...12Community of PracticeVALUESource: Etienne and Beverly Wenger-Trayner#13Exclusivity: Unique opportunity for each to join a select group of providers with unique strengths and experiencesAccess to resources: Professional development opportunities, a strong network of peers with opportunities for knowledge exchange, IVMFs continuous support, etc.Contributing to the CoP: Sharing strengths and best practices, and providing training in your area of expertiseSum is worth more than its parts: Impact on Veterans and their families extends beyond those served by a single service provider achieving the greatest good, for the greatest numberValue of the Community of Practice#14The Characteristics of a Good Community of PracticeCommitment Promise to Commit Collaboration Connect & Work TogetherConversations Engage & Ask QuestionsConnectivity Use TechnologyCapabilities Link Strategy & PerformanceThe FiveCsCommitment our willingness to commit time, knowledge & data to the community reflects our belief that our contribution will make a differenceCollabo

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