November 2012

Welcome to the National Retail Trainers' Conference

This year's conference is back in Melbourne and being hosted by North Melbourne Institute of TAFE. There will be two days of presentations and workshops, with a strong focus on the importance of customer, service marketing and what the changes in this area mean in the future of training for retail apprentices.

The conference would not work without the generous support of our sponsors: North Melbourne Institute of TAFE, MLA, Agrifood Skills Australia, Woolworths and Argus Realcold.

The agenda includes presentations from MLA and AusPork, an MSA workshop, an e-marketing workshop, and an Assess and address customer preferences workshop. There will also be some important updates on changes to training packages, and the role of ASQA in vocational education and training.

John Sumner and Julie Balan from MLA will be working through the brand new, fresh off the press guidelines for ready to eat meats which will be distributed to industry in the coming months. We are proud to be able to provide delegates with the very first copies of the guidelines. Trainers will be geared up to include the guidelines in training delivery in the future.

The dinner will again include the traditional trivia quiz, where every team hopes to reign supreme and take home the lamest of trophies.

We look forward to two days of great talks and workshops and lots of networking.

The 2012 Meat Retail Trainer’s Conference is 2012 sponsored

by:

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I have recently returned from a five week study tour around Europe, thanks to a fellowship provided by Agrifood Skills Australia and the International Specialised Skills Institute.

The aim of the study tour was to investigate current European trends in meat retailing, training practices and models and also look at models for the delivery of higher level training for butchers.

The retail sector in each country was significantly different to Australia. The most notable differences were:

the prevalence of dry-aged beef in butcher shops, especially in London

the emphasis on animal welfare standards in promotional materials in butcher shops and supermarkets in the UK.

the importance of where the animal was reared and processed before being sold and the marketing of regions, rather than breeds or cuts

the abundance of precooked meals being prepared and sold in both independent stores and supermarkets the UK and Denmark

lack of variety in anything but sausages in German butcher shops.

There was a greater emphasis on numeracy than in Australian qualifications, and in Germany and Denmark there were also social studies type subjects included in qualifications.

The German butchery qualifications, unsurprisingly, included several modules on sausage making and smallgoods, these skills being taught over the full three years of the course.

The German and Danish training systems included significantly more off the job training. You do not need to have a job in Germany or Denmark before commencing butchery training. There are full time courses that you can take up before starting work.

The UK, Germany and Denmark all had post trade training programs available that were widely accessed. In Germany, to manage a butcher shop you must have undertaken further training to gain the title of Master Butcher. This title is entirely linked to education, not experience.

The UK, Germany and Denmark all have a large cohort of customer service staff undertaking meat specialist-type training. They gain a lot of knowledge about the products and learn a limited range of slicing skills, but are not butchers. In Germany and Denmark training for butchers and customer service staff also includes catering services, a significant part of butchery businesses.

Whilst I learnt a lot and made a lot of great contacts, the highlights of the trip had to be the luncheon at the Butchers Hall in London and the Hilton factory tour. I was invited to the Worshipful Company of Butchers monthly luncheon by Keith Fisher, the CEO of the Institute of Meat, who is a liveryman of the Company. The luncheon was a very formal affair. There were 160 members and guests present, not an available ticket to be had. Interestingly, there was one new liveryman inducted at the luncheon, Jane Dale, who is the CEO of M.E.A.T Ipswich, a training company for retail butchers. She was nominated by Keith, so it was great be a part of that group and gain an insight into the induction process.

The Hilton factory tour in Denmark was amazing. Marc Kristensen, the Commercial Manager of Hilton Foods Danmark invited me to visit the plant in Aarhus before taking me on a tour of the town's butcher shops and supermarkets for an insight into the industry.

The factory was almost fully automated. From the receivals dock through the processing and packing floors to dispatch. I stood mesmerised by the two forklifts distributing trays to the processing floor. There wasn't a single person in the room. The forklifts moved the trays, restacked piles, and even put themselves on charge whenever they were idle. The dispatch area was also unbelievable. The room was several storeys high, full of refrigerated shelves of product awaiting dispatch. There were six or so robotic arms that would select trays of meat off conveyor belts and stack them according to customer orders. When the order was complete the arms would place the stack on a second conveyor belt headed to the loadout docks.

Agrifood Skills Australia and ISS Institute fellowship

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I had a number of discussions with training providers and butchers in the UK and Denmark about the possibility of organising exchange programs for apprentices or newly qualified butchers. In addition we discussed the Worldskills competition and whether it would be possible to set up an international Worldskills event for butchers. These talks will continue into 2013.

I would like to thank Agrifood Skills Australia, the ISS Institute and MINTRAC for this opportunity. It was a great privilege and honour to represent MINTRAC internationally. I hope I am able to feed back into the industry from the findings of the tour.

A full report will be available early in 2013 on the MINTRAC website

Jodie Hummerston

Waste Water Management workshop launch AMPC and MINTRAC launched the new Wastewater Workshops on Wednesday October 24th in Melbourne at the Box Hill Institute of TAFE.

This workshop was attended by over 17 industry representatives including wastewater operators, environment managers, maintenance managers and consultants. The workshop covered wastewater sources and management reporting, upstream wastewater treatment and downstream wastewater treatment. All the attendees were given a copy of the Waste Water Management in the Australian Red Meat Processing Industry manual which was prepared by Mike Johns, Johns Environmental.

All the feedback from the launch has been very positive and attendees indicated they would like to see more of these workshops.

The next waste water workshops will also be taking place in Sydney and Brisbane and there are still places available.

For more information please contact Kate Christensen, kchristensen@mintrac.com.au.

State Date Location

NSW 22 November 2012 Holiday Inn Sydney Airport O'Riordan Street Sydney NSW 2020

QLD 29 November 2012 The Colmslie Hotel Corner Wynnum and Junction Roads Morningside 4170

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MINTRAC would like to welcome Matt Journeaux to the MINTRAC board. Matt’s career in the meat industry has spanned 27 years. He commenced his working life as an apprentice at the age of 15 in a butcher’s shop. After successfully completing his trade qualification as a butcher. Matt was employed in several areas of the meat industry including meat retail for large supermarket chains, private butcher’s shops and meat processing in abattoirs.

Matt is currently the lead organizer with the Queensland Branch of the Australasian Meat Industry Employees Union. He has worked for the AMIEU for over 10 years. During that time he has had extensive experience in assisting apprentices and trainees in relation to training matters, both in the meat retail and meat processing sectors, across all areas of federal and State regulation.

Matt is a member of the Queensland Government Meat Industry Advisory Group and liaises with industry bodies and employers on developing Occupational Health and Safety initiatives for the industry. He is also an accredited Authorised Representative of an employment organisation for workplace health and safety purposes in Queensland and is also a Justice of the Peace (Qualified) in Queensland.

Introduction to MINTRAC’s newest Director: Matthew Journeaux

Livestock handling training for abattoir staff

Pilot livestock handling courses have been run in NSW and Queensland and have been hugely successful.

They have concentrated on increasing the professionalism of stock handlers through the application of improved “low stress” handling techniques.

While these techniques have long been understood by the best of our industry’s stock handlers they have not been utilised uniformly or consistently across the industry.

New training and assessment materials have been developed as part of this project and are available to support the delivery of the Unit AHCLSK205A Handle livestock using basic techniques.

This Unit has been developed across the supply chain to train stock handlers in abattoirs, transport companies, saleyards, feedlots and producer operations. No operation or RTO should be complacent in this area and all should be working to ensure that stock handling is done with the minimum of stress and by stock handlers with good skills and knowledge.

MINTRAC is currently assisting RTOs and meat processors to roll out this training around Australia to achieve real and sustainable improvements in stock handling and animal welfare outcomes in the red meat industry.

For further information please contact Clive Richardson at MINTRAC on 0409 438 390

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MINTRAC is updating the training calendar for the year, gathering feedback from organisations at Network meetings across Australia. We currently have workshops under development including Assess Effective Stunning and Bleeding and Animal Welfare Officer Skills Set . Please check our website regularly to keep an eye out for confirmed date. As well as these courses, MINTRAC can arrange plant specific training in areas you require. For example:

Bobby calf handling

Supervisor training

Meat Hygiene Assessment

Working at heights

HACCP

For more information please contact Alison Kirwan at: akirwan@mintrac.com.au. The following workshops have been scheduled for the coming months with dates to be announced. Workshop outlines and registration forms will be available on the MINTRAC website shortly. Animal Welfare Officer Skills Set This course is aimed at providing animal handlers, lairage supervisors and stockpeople, slaughter floor supervisors, training managers and quality assurance managers with necessary animal welfare and handling skills. In addition, the course will cover management, assessment and auditing of animal welfare within a meat processing plant.

This course is run on-site and is a combination of classroom and practical training, followed by an assessment process.

Melbourne, VIC – November 2012 dates to be announced. Online HACCP Recertification This online course will provide an update for those who have attended HACCP in the past and wish to update and refresh their skills and knowledge with interpretation. Upon successful completion of assessment participants will be issued a Statement of Attainment from MTM40311 Certificate IV in Meat Processing (Quality Assurance) and MTMPSR413A Participate in ongoing development and implementation of a HACCP and QA System Please visit the MINTRAC website to download the registration form at www.mintrac.com.au

Professional Devlopment

MINTRAC is on Facebook This week we have launched our MINTRAC Facebook page!

With social media becoming such a dominant part of everyday life, we want MINTRAC to ‘keep up with the times’ and allow you and the over one billion people on Facebook to see who we are and what we do.

Our page has been developed to interact with industry on all aspects of our business including training, industry conferences, products, information, and much more.

We would love for you to visit our page on www.facebook.com/mintrac2047 and “like”, “friend”, “share” or comment on the material we currently there

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Senator the Hon Chris Evans, Minister for Tertiary Education, Skills, Science and Research announced that from

23 October 2012 there will be changes to elements of the Australian Apprenticeships Incentives Program (AAIP)

including:

Diploma and Advanced Diploma eligibility

Part-time eligibility

Changes to the employer component of the Support for Adult Australian Apprentices initiative

Implementation of the Australian Apprenticeships Kickstart initiative

Recommencement incentive changes

Australian Apprenticeships Incentives Program changes.

1. Diploma and Advanced Diploma eligibility changes

Diploma and Advanced Diploma Australian Apprenticeships will no longer be eligible to attract the following

employer incentives under the Program:

the Commencement Incentive;

the Recommencement Incentive; and

the Completion Incentive;

Changes to the Australian Apprenticeships Incentives Program

MINTRAC is offering one scholarship that is proudly sponsored by Zenchiku (Australia) Pty Limited, for meat processing personnel from meat processing levy paying companies to upgrade their qualifications by undertaking full or part-time studies to gain a qualification at Certificate IV level or higher. The type of qualification must be relevant to the meat industry. In order to be eligible for this scholarship, applicants must:

be employed full-time in the meat industry for a minimum of two years have the support of their employer in the industry be enrolling in a qualification in a tertiary establishment at Certificate IV level or higher which is not eligible for Government funding through traineeships be enrolling in a qualification relevant to their career development plan be an Australian citizen or permanent Australian resident.

The scholarship provides a one off grant of $3,000 to contribute towards the costs for a student to gain a qualification at a tertiary institution. This will be paid by two instalments of 50% on commencement and 50% on successful completion.

MINTRAC will be sending out the application form via email this week or you can download the application form from the MINTRAC website www.mintrac.com.au.

For more information please contact Kate Christensen, kchristensen@mintrac.com.au.

MINTRAC Kickstart Scholarship

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Diploma and Advanced Diploma Australian Apprenticeships will still attract these incentives where the qualification leads to one of the following sectors:

Aged Care; Child Care; Enrolled Nurses.

Please note: eligibility for Disabled Australian Apprentice Wage Support and other employer incentives and personal benefits not listed above will not be affected.

Diploma and Advanced Diploma Australian Apprenticeships that commence or recommence on or after 23 October 2012 will be assessed under the new rules.

Eligibility for Diploma and Advanced Diploma Australian Apprenticeships that commenced or recommenced prior to 23 October 2012 is as follows: Diploma and Advanced Diploma Australian Apprenticeships which do not lead to the Aged Care, Child Care or Enrolled Nurses sectors will still be eligible for a Commencement or Recommencement incentive (subject to meeting the eligibility criteria). A Completion incentive will only be paid where the Australian Apprentice successfully completes prior to 1 July 2013. Diploma and Advanced Diploma Australian Apprenticeships which lead to the Aged Care, Child Care or Enrolled Nurses sectors will not be affected by this change. Further information will be available on the Australian Apprenticeships website at www.australianapprenticeships.gov.au in the near future.

2. Part-time eligibility changes

Part-time Australian Apprenticeships will no longer attract the following employer incentives under the Program:

the Commencement Incentive;

the Recommencement Incentive. In addition, the Completion Incentive will be reduced to $1,500 for this cohort. The following cohorts will not be affected by this change:

Part-time Australian Apprenticeships at the Certificate III or IV level which lead to an occupation listed on the National Skills Needs List (NSNL); (for the meat industry this includes butcher and smallgoods maker). Australian School-based Apprenticeships; and Part-time Diploma and Advanced Diploma Australian Apprenticeships that lead to the Aged Care, Child Care or Enrolled Nurses sectors.

Please note: eligibility for Disabled Australian Apprentice Wage Support and other employer incentives and personal benefits not listed above will not be affected.

A full list of the occupations on the NSNL is available at www.australianapprenticeships.gov.au.

Part-time Australian Apprenticeships that commence or recommence on or after 23 October 2012 will be assessed under the new rules.

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Eligibility for part-time Australian Apprenticeships that commenced or recommenced prior to 23 October 2012 is as follows:

Part-time Australian Apprenticeships that are not listed in the exceptions above will still be eligible for a Commencement or Recommencement incentive (subject to meeting the eligibility criteria).

The Completion incentive payment will not be affected where the Australian Apprentice successfully completes prior to 1 July 2013, e.g. remains a $2,500 payment.

Part-time Australian Apprenticeships at the Certificate III or IV level which lead to an occupation on the NSNL, Australian School-based Apprenticeships and Diploma and Advanced Diploma Australian Apprenticeships that lead to the Aged Care, Child Care or Enrolled Nurses sectors will not be affected. Further information will be available on the Australian Apprenticeships website at www.australianapprenticeships.gov.au in the near future.

3. Changes to the employer component of the Support for Adult Australian

Apprentices initiative

The current suite of payments for employers under the Support for Adult Australian Apprentices initiative (SAAA) will be removed and replaced with a one off $4,000 payment due at the twelve month point of the Australian Apprenticeship.

Australian Apprenticeships that commence or recommence on or after 23 October 2012 will be assessed under the new rules.

Eligibility for the employer component of SAAA where the Australian Apprentices commenced or recommenced prior to 23 October 2012 is as follows: Full-time Australian Apprenticeships: Where the Australian Apprentice is in the first year of their Australian Apprenticeship, the employer will continue to receive SAAA payments until the earlier of:

the end of the first year of the Australian Apprenticeship; or 23 October 2013.

Where the Australian Apprentice is in the second year of their Australian Apprenticeship, the employer will receive second year SAAA payments with effect dates prior to 23 October 2012.

Part-time Australian Apprenticeships: Where the Australian Apprentice is in the first two years of their Australian Apprenticeship, the employer will continue to receive SAAA payments until the earlier of:

the end of the first two years of the Australian Apprenticeship; or 23 October 2013.

Where the Australian Apprentice is in the second two years of their Australian Apprenticeship, the employer will receive second year SAAA payments with effect dates prior to 23 October 2012. Further information will be available on the Australian Apprenticeships website at www.australianapprenticeships.gov.au in the near future.

4. Implementation of the Apprentice Kickstart initiative

The Apprentice Kickstart initiative is an employer incentive available under the Australian Apprenticeships Incentives Program (the Program).

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An employer may be eligible to attract the Apprentice Kickstart initiative payments where:

the employer is a small or medium sized enterprise or an eligible Group Training Organisation; and their Australian Apprentice commences between 1 December 2012 and 28 February 2013 (inclusive); and the Australian Apprentice is undertaking a Certificate III or IV level qualification that leads to a building or construction occupation listed on the National Skills Needs List (NSNL).

The employer must also meet the eligibility requirements under the Australian Apprenticeships Incentives Program. A maximum of 21,000 Australian Apprenticeships will be supported under the Apprentice Kickstart initiative.

5. Recommencement incentive changes

Existing workers who recommence in an Australian Apprenticeship that does not lead to an occupation on the National Skills Needs List (at the Certificate III or IV level) will no longer attract a recommencement incentive payment.

Australian Apprenticeships that recommence on or after 23 October 2012 will be assessed under the new rule. A full list of the occupations on the NSNL is available at www.australianapprenticeships.gov.au. (for the meat industry this includes butcher and smallgoods maker).

An existing worker is an employee who has a three month or more full-time equivalent employment relationship with their employer. The working relationship can be built up through full-time, part-time or casual employment or engagement as a seasonal or contract worker and includes periods of approved leave. This excludes periods where the Australian Apprentice was:

employed and attending a secondary school as a student; or undertaking a previous Australian Apprenticeship; or participating in a Community Development Employment Project.

Further information will be available on the Australian Apprenticeships website at www.australianapprenticeships.gov.au in the near future.

Animal Welfare Officer training for feedlot staff Animal Welfare Officer training programs have been attended by 37 staff from six Teys and JBS feedlots.

The feedlots situated in NSW and Queensland have been participating in a pilot Animal Welfare Officer training program. The participants undertook a full day of training, attended on site tutorials and are currently completing workplace projects and assessment tasks.

The participants have developed onsite checklists for the regular monitoring of animal welfare outcomes of all aspects of feedlot operations from stock receival, through to pen riding and dispatch. Participant feedback has been very supportive of the courses and of the need for animal welfare training.

The courses were delivered under the auspices of Verto and the Southern Queensland Institute of TAFE and presented by Dr Matt George and Dr Tony Batterham, both experienced veterinary practitioners in the feedlot industry.

As a consequence of the success of the pilot program further courses will be run in Wagga Wagga and Moree in NSW and Dalby in Queensland.

For further information please contact Clive Richardson at MINTRAC on 0409 438 390

Training Package update

Teach out period for MTM07

RTOs are reminded that they can no longer enrol any student into MTM07. Under ASQA requirements, the teach out period for any students remaining in MTM07 qualifications ends in December 2012. The following advice has been reproduced from the AQSA website.

Teach-out process How do the transition and teach-out requirements apply in different states? The transition and teach-out requirements are part of the legislative instrument Standards for NVR Registered Training Organisations 2011 (SNRs). All ASQA RTOs must comply with the requirements of the SNRs. SNR 14 - Strategy for transition to Training Packages/expiry of VET accredited course 14.1- The applicant must identify how it will manage the transition from superseded Training Packages within 12 months of their publication on the National Register so that it delivers only currently endorsed Training Packages. ASQA has issued a General direction—transition and teach-out. All ASQA RTOs must comply with general directions issued by ASQA. Previously, the 12-month teach-out period in the AQTF may have been enforced differently by state and territory regulatory bodies. As the Standards are a legislative instrument, they must be enforced consistently among all ASQA RTOs. When assessing compliance with SNR 14.1, ASQA will consider the ‘overarching principle’ that an RTO must deliver the current (endorsed or accredited) training product to a student, unless the student would be genuinely disadvantaged in undertaking that product. The General direction—transition and teach-out states: RTOs that are unable to comply with this general direction for a particular training product or cohort of students are not required to notify ASQA; however, RTOs should be prepared to demonstrate (if requested) why exceptional circumstances apply that would cause genuine disadvantage to enrolled students if made to transfer to a new training product within the required timeframes (i.e. keep records of decisions and reasons). The General direction document referred to in this text is at the link below, and the following statement appears: http://www.asqa.gov.au/verve/_resources/General_direction_Transition_and_teach_out_April_2012.pdf The RTO may continue to deliver training and assessment services and issue awards to current students of the deleted qualification for up to 18 months after publication of the version of the training package from which the qualification was deleted.

MINTRAC releases discussion paper on new Certificate III qualifications

In the light of a continuing decline in enrolments in the Australian Meat Industry Training Package and changes to federal and state government policies, MINTRAC has released a discussion paper, and your comments are invited. The paper asks you to consider the feasibility of creating additional Certificate III level qualifications to improve career pathways in meat processing occupations. This is the very first step in this discussion, as we are a very long way from taking any definitive steps.

The paper was first released at the beginning of October, and the date for responses has been extended to the 20 December 2012.

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Case for Endorsement for MTM11v3 presented to NSSC

MTM11 Version 3 was submitted to the National Skills Standards Council (NSSC) for consideration at their meeting on 24 October 2012. The submission includes fifteen new Units around the National Livestock Identification System, plus a new quality assurance Unit and a new technical operations Unit.

The new version will also include the seven new Skill Sets described in the July edition of Mintracker.

Stop press: N3 has been released

Current Continuous Improvement consultations

1. Networks consultation document The following items are currently being discussed at MINTRAC Network meetings. If you have not had a chance to participate in these discussions and would like to comment, please contact Jenny Kroonstuiver or Alison Kirwan at MINTRAC.

CIM005: Cert II Abattoirs – cleaning using steam sanitising techniques In 2012 the draft unit CPPCLO3044A Clean using steam sanitising techniques was recommended for inclusion into MTM11 Australian Meat Industry Training Package. However, the unit was not included into the originating Training Package when it was endorsed. There does not appear to be a similar unit available. Is a unit covering this area of cleaning still required in the Training Package?

CIM044: Cert III Retail Butcher – need for a HACCP unit

It has been suggested that a Level III HACCP is required as there is nothing at a high level.

CIM045: Cert IV, Dip and Adv Dip

Issue raised: The QA and H&S units should not be core units in Cert IV Leadership, the Dip and the Adv Dip. There are people in the plants who could gain a lot from this qual that do not work on the processing floors.

CIM056: Units in the Animal Welfare Officer Skill Set

MTMP2006B Apply animal welfare and handling requirements

MTMP410A Oversee humane handling of animals

It is recommended that the wording of these two units be reviewed to ensure that they are readily usable in sectors such as feedlots, transport etc. 2. Meat retail continuous improvement project MINTRAC has been contracted by AgriFood Skills Australia to carry out an extensive review of the meat retail qualifications.

MINTRAC has been reviewing a variety of training programs from overseas to identify alternatives to the current qualifications in Australia. They have been looking at the way the retail industry as a whole has been changing and also looking at the similarities and points of difference amongst independent butcher shops in Australia. As well as this, they have been working with the AMIC national retail council and representatives from Coles and Woolworths to determine what changes industry needs.

Jodie Hummerston, the Project Officer assigned to this review, recently visited the UK, Denmark and Germany in September to learn more about their training programs.

The project is due for completion in November 2012, after which time recommendations for the qualification will be provided to the Meat Standing Committee.

3. Smallgoods Skill Sets for butchers MINTRAC has been funded by AMPC and AMIC to develop up to five Skill Sets to provide butchers with an opportunity to access appropriate training in the cleaning, preparation, food safety requirements and preparation processes for the production of smallgoods products. Consultations are continuing with industry at network meetings and with State Food Authorities and butchers.

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Writing effective work instructions workshops

These workshops are for QA and HR managers, or any other industry personnel involved in writing SOPs and work instructions.

The workshop will cover:

what needs to be included in a work instruction and SOP (input provided by regulators and auditors)

how to write in plain English

how to lay out the work instruction to enable low level readers to understand and follow it properly.

The workshop will be practical and participants will be required to review/develop work instructions in class.

This workshop is aligned to the new Certificate IV unit of Competency MTMPSR415A Develop and implement work instructions and SOPs. Participants have the option of undertaking the assessment process to achieve this Unit.

The dates for the workshops are as follows;

South Australia: 4-5 February 2013 Victoria: 27-28 February 2013 NSW: 4-5 March 2013 Queensland: 7-8 March 2013 WA: 13-14 March 2013

Cost: $150 per person

For more information please contact Jodie Hummerston at jhummerston@mintrac.com.au

NLIS training for industry and RTOs

MINTRAC will be piloting National Livestock Identification System (NLIS) training for industry staff and RTO

trainers in Wagga Wagga on the 26 November 2012; Melbourne will take place on the 28 November 2012 and

Brisbane on the 17 December 2012. The training will cover the Units that deal with the NLIS duties of staff

responsible for;

livestock buying

lairage management

pre-slaughter checking of PIC and device statuses

kill sheet preparation

managing and collecting slaughter floor NLIS data

managing and uploading slaughter data to the NLIS databank.

Training course participants will receive copies of the pilot training materials, model work instructions and

SOPs, along with course assessment tools. Those who wish to achieve competency in these Units can enrol

and if successful in completing the assessment tasks will be awarded the Units.

For further information please contact Alison or Clive at MINTRAC on 02 9819 6699