UW Sometimes and Aspiring Supervisor Series

Welcome to Listening is the KEY!

Sit at a NEW table.

While you’re waiting, review or complete the SASS Skills Inventory

UW Sometimes and Aspiring Supervisor Series

“It is silence that makes listening possible.” Kathleen Norris

Listening with TING

← Mind

← Eyes

←

← Heart

Ears

→

LISTENING IS THE KEY!

1st Theme: People Skills

UW Sometimes and Aspiring Supervisor Series

“It is silence that makes listening possible.” Kathleen Norris

Listening with TING

← Mind

← Eyes

← One (one-ness)

← Heart

Ears

King /Queen

or

Ultimate

LISTENING IS THE KEY!

1st Theme: People Skills

UW Sometimes and Aspiring Supervisor Series

Weekly Topics 1st Theme: People Skills

Week 1 Learning and the Sometimes Supervisor

Week 2 Listening is the Key!

Week 3 More Listening and Questions

2nd Theme: Knowing “When to Do What”

Week 4 Adapting Supervision Styles

Week 5 On the Job Training and Coaching

~ Break: No Class ~

Week 6 More Keys to Coaching and Feedback

3rd Theme: Putting It All Together

Week 7 Dealing with Difficult Situations

Week 8 Managing Projects and Processes

UW Sometimes and Aspiring Supervisor Series

Listening is the KEY! AGENDA

1. Listen – Just Listen!

2. Qualities you Value in Work Relationships

3. Listen to Myself and Others

+ Try-Out Card

UW Sometimes and Aspiring Supervisor Series

1. LISTEN, JUST LISTEN

PART 1: Find a new partner

• Sit as if you were having an important dialogue

• Do not talk

• What are you doing?

Your

Turn

UW Sometimes and Aspiring Supervisor Series

1. Listen, Just Listen PART 2: Keep the same partner

Speaker: Briefly share how you are using the information from last week’s session on Learning

Listener: Listen. Do not speak. Pay attention to every time your mind wanders to your own thoughts.

– giving advice

– telling what you did in a similar situation

– Having the story remind you of something

When prompted, switch roles.

How did you feel as Speaker? Listener?

Your

Turn

UW Sometimes and Aspiring Supervisor Series

2. Qualities You Value in Work Relationships

In the large group,

call out the qualities you value in work relationships

Qualities

UW Sometimes and Aspiring Supervisor Series

2. Qualities You Value in Work Relationships

What emotions in your body do you feel…... If those needs are met

If those needs are not met

Qualities/ Universal Needs

UW Sometimes and Aspiring Supervisor Series

3. Listening to Myself and Others

Recall an incident when I was bothered by an interaction with someone or it ended on a bad note

Write a one line summary of • the situation or • what the other person said

that triggered your response on a 3 X 5 card

UW Sometimes and Aspiring Supervisor Series

Turn over your 3 X 5 card. Write your typical response or What you would LIKE to say!

What is our usual response?

UW Sometimes and Aspiring Supervisor Series

Our usual response = Blame Game

1. Hear Blame. Blame back. (It’s their fault)

2. Hear Blame. Blame Myself. (it’s all my fault.)

UW Sometimes and Aspiring Supervisor Series

Our usual response = Blame Game

1. Hear Blame. Blame back. (It’s their fault)

2. Hear Blame. Blame Myself. (it’s all my fault.)

What’s another

response?

UW Sometimes and Aspiring Supervisor Series

3. Listening to Myself and Others continued

Waiting for late coworker

Situation Thoughts

UW Sometimes and Aspiring Supervisor Series

3. Listening to Myself and Others continued

Waiting for late coworker

Situation My Feelings My Needs Thoughts

UW Sometimes and Aspiring Supervisor Series

3. Listening to Myself and Others continued

Let’s guess what the late person might be feelings and needing

Situation My Feelings My Needs Thoughts

Situation Other’s Feelings

Other’s Needs

Thoughts

UW Sometimes and Aspiring Supervisor Series

When we are bothered or triggered:

4 Ways of Hearing BEFORE we SPEAK

1. Hear Blame. Blame back. (It’s their fault)

2. Hear Blame. Blame Myself. (it’s all my fault.)

3. Listen to my Feelings

and Needs

4. Listen to the other’s

Feelings and Needs

UW Sometimes and Aspiring Supervisor Series

3. Listening to Myself and Others continued

At your table, • 1 person volunteer to share a situation or trigger • Use worksheet on page 4 and Yellow & Red cards

to identify: • Feelings • Needs

UW Sometimes and Aspiring Supervisor Series

Back to Qualities you Value in Work Relationships

• What was that like?

• When might you use this skill?

• What insights did you have?

We’ll continue to build on this model.

Respect

Appreciation

Dependability Structure Clarity

Efficiency

Universal Needs Or Qualities

UW Sometimes and Aspiring Supervisor Series

+ Try-Out Card: Application to Workplace

Review your SASS Skills Inventory.

• What skills are you more comfortable with now?

• What skills would you like to practice the rest of this week?

Next Week: #3 More Listening and Questions