WELCOMEWELLNESS IN THE OFFICE SEMINAR - SCIENCE OR FAD?

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agenda

HOUSEKEEPING

Why is workplace wellbeing important to occupiers?

Richard Francis, Founder and Principal, Monomoy

Fitwel Certification System

Ed Garrod, Principal, Elementa

WELL Building Standard

Zoë French, Environmental and Sustainability Manager, Morgan Lovell

Project case study, Deloitte

Gavin Harrison, Senior Manager, Internal Sustainability, Deloitte LLP

AGENDA

Richard Francis

Why is workplace wellbeing important to occupiers?

@

“This method could be used, in part or in whole, by all kinds of actors in theindustry who want to understand the issue better.” p. 65, H,W &P in Offices.

BUILDINGBLOOM.ORG

Another project

Fitwel FirstA Journey Shared

Edward Garrod

First Fitwel Certified Workplace in Europe

5 year review of 3,000 research studies

a journey to + through your workplace + across your day

location building

access

outdoor

spaces

entrances +

ground

floor

stairwells indoor

environmen

t

workspacesshared

spaces

water

supply

cafeteriavendingemergency

procedures

goals

0 144

89 projects in pilot phase – 144 point system

basic intermediate advancednot certified

no prerequisites every step counts

0

144

any location

any age

existing

new build

tenant

landlord

whole or part

what has the greatest impact?

what has the greatest impact?

2.665.66

streamlined and low-cost process

$500 $600

0

30-60 hours effort

Maximum Certification Cost $6,500

80 Cheapside

daylight and views

views of nature

nutrition, stress relief and biophilia

collecting and sharing performance data

a journey to + through our workplace + across our day

location building

access

outdoor

spaces

entrances +

ground

floor

stairwells indoor

environmen

t

workspacesshared

spaces

water

supply

cafeteriavendingemergency

procedures

location

location

https://www.walkscore.com/score/london-england https://tfl.gov.uk/maps

walk score

transit

stop

locations

Added value:

better awareness

of local amenities

building access

building

access

pedestrian

access to

transit

travel

survey

transit

stop

locations

bike

storage

showers +

lockers

parking

Added value: improved our ISO 14001

tracking and influence plans for building

upgrades by demonstrating bike demand

outdoor

spaces

outdoor spaces

outdoor

space

walking trail

outdoor

fitness

healing

garden

on-site local

produce

indoor veg

pest control

lighting

smoke-free

siteAdded value: lighting fixed, signage improved,

pest management plan in place, engagement

with landlord around future plans

entrances +

ground floor

entrances and ground floor

smoke free

site

pedestrian

oriented

safe

lighting

active

street

amenity

display

entryway

system

Added value: walking options for staff

and guests encourage exercise at lunch

time – finding out the code for the stairs

stairwells

stairwells

connecting

stairs

stair

location

stair

design

lift

prompts

stair

visibilityWhat Fitwel would like…. What we have…..

Important: for single floor tenancies stairwell requirements don’t apply

– that doesn’t stop us wanting to improve them!

indoor

environment

indoor environment

smoke free

building

asbestos

free

interior

IAQ Policy

green

purchasin

g

chemical

storageAdded value: legal compliance on smoking signage confirming asbestos survey,

adopted a comprehensive indoor air quality policy and green purchasing policy,

discovered that our cleaning cupboard is positively pressurised……

our new indoor air quality plan has real teeth

Process for managing IAQ concerns

IAQ Reporting and Interviews

Annual IAQ Assessment

indoor

environment

smoke free

building

asbestos

free

interior

IAQ Policy

green

purchasin

g

chemical

storage

indoor

environment

smoke free

building

asbestos

free

interior

IAQ Policy

green

purchasin

g

chemical

storage

responsibilities for staff

our new green purchasing plan is working

indoor

environment

smoke free

building

asbestos

free

interior

IAQ Policy

green

purchasin

g

chemical

storage

workspaces

workspaces

majority

daylit

majority

views

operable

shading

active

workstations

Added value: re-organising teams to maximise available

daylight and views, increasing number and access to

active workstations

finding the right standing desk

needn’t cost a fortune…..

workspaces

majority

daylit

majority

views

operable

shading

active

workstations

Added value: less back ache and days lost to back pain

shared spaces

shared spaces

bathroom

cleaning

hand wash

signage

break

areas for

lunch

fridge

cleaning

quiet room

lactation

M-P room

exercise

room

fitness

facility

Added value: signs added to the bathrooms and will be included in future

upgrade, maintenance issues addressed – hopefully less sickness

shared spaces

shared spaces

bathroom

cleaning

hand wash

signage

break

areas for

lunch

fridge

cleaning

quiet room

lactation

M-P room

exercise

room

fitness

facility

Added value: engaged with

landlord on potential shared

lactation suite for the building as

part of upgrades, increased

activity levels and no-one got

sued….

shared spaces

shared spaces

bathroom

cleaning

hand wash

signage

break

areas for

lunch

fridge

cleaning

quiet room

lactation

M-P room

exercise

room

fitness

facility

water

supply

water supply

accessible

water

supply

water

bottle refill

Added value: greater awareness of accessibility needs

emergency

procedures

emergency procedures

emergency

supplies

AED

first aider

emergency

address

system

Added value: access to life-saving equipment,

upgrades to building will now include AED at

reception on heartsafe database, increased

awareness of anti-terrorism planning needs

our dashboard and scorecard

continual improvement – strengths + opportunities

what next?

Update Release October 2nd Partnership announced

September19th

ed.garrod@elementaconsulting.com

Elementa ConsultingFitwel Champions1st Fitwel Ambassador in Europe1st Fitwel Certified Office in Europe7 Fitwel Ambassadors8 Fitwel Projects

WELL BUILDING STANDARDZOË FRENCH, MORGAN LOVELL

• Introduction to the WELL Building Standard

• Conversations with occupiers & owners

• Zoë French: Environmental & Sustainability Manager for Morgan Lovell

• BREEAM AP, SKA Assessor, WELL AP, Fitwel Ambassador & RESET AP

WELL BUILDING STANDARDINTRODUCTION

WELL BUILDING STANDARD

What is your experience?

>Are client's asking about wellbeing generally?

>Are clients asking specifically about WELL, Fitwel or RESET?

INTRODUCTION

WELL BUILDING STANDARD

CBRE Occupier Survey Report 2017

INTRODUCTION

WELL BUILDING STANDARDINTRODUCTION

> Administered by International WELL Building Institute (IWBI) in collaboration with Green Business Certification (GBCI)

> Launched Oct 2014

0

100

200

300

400

500

600

WorldwideIn Progress Certified

0

5

10

15

20

25

UKIn Progress Certified

484

PRO

JECT

S

21 P

ROJE

CTS

WELL BUILDING STANDARDPROJECT TYPES

New & Existing Buildings

>90% area owned by client

New & Existing Interiors

<90% of area occupied by client or where 90%+ is

occupied but is not undergoing a major

renovation

Core & Shell

>25% area is fully controlled by the building

owner (i.e. 75% area is occupied by one or more

tenants)

Various Pilots (healthcare,

retail etc)

WELL BUILDING STANDARD

>A total of 105 ‘features’>Preconditions & Optimisations

CONCEPTS

Features per Concept

Air

Water

Nourishment

Light

Fitness

Comfort

Mind

WELL BUILDING STANDARDCERTIFICATION & RECERTIFICATION

65 | 29/09/2017 | WELL Building Standard

WELL BUILDING STANDARD

All Preconditions All Preconditions + 40%

Optimisations

All Preconditions + 80%

Optimisations

CERTIFICATION & RECERTIFICATION

WELL BUILDING STANDARDCONVERSATIONS WITH OCCUPIERS & OWNERS

WELL BUILDING STANDARDOCCUPIERS WHO WANT WELL BUILDING CERTIFICATION

Existing WELLBuilding Certification

Aligned certification scheme

Unaligned certification scheme

Other features that will assist the

occupier in achieving WELL Certification

WELL BUILDING STANDARDOCCUPIERS WHO WANT WELL BUILDING CERTIFICATION

Existing WELL Building Certification

Aligned certification scheme

Unaligned certification scheme

Other features that will assist the

occupier in achieving WELL Certification

WELL BUILDING STANDARDOCCUPIERS WHO WANT WELL BUILDING CERTIFICATION

Existing WELLBuilding Certification

Aligned certification scheme

Unaligned certification scheme

Other features that will assist the

occupier in achieving WELL Certification

WELL BUILDING STANDARDALIGNED SCHEMES: BREEAM & LEED

A building with a BREEAM, or LEED certificate may well meet some of the criteria for WELL, but this will depend on the scheme, certification

level and individual credits targeted. RESET certification may assist with meeting one equivalent feature of WELL.

Criteria BREEAM LEED RESET

Specification of materials to meet VOC criteria

Testing for VOCs/formaldehyde

Provision of bicycle storage/showers

Air flush

Specification of materials with declared ingredients

Achieving prescribed ventilation rates

Provision of prescribed filtration media for outdoor air

Lamp shielding & glare minimisation measures

Internal acoustic requirements

Continuous monitoring of indoor air quality

WELL BUILDING STANDARDOCCUPIERS WHO WANT WELL BUILDING CERTIFICATION

Existing WELL Building Certification

Aligned certification scheme

Unaligned certification scheme

Other features that will assist the

occupier in achieving WELL Certification

WELL BUILDING STANDARDOCCUPIERS WHO WANT WELL BUILDING CERTIFICATION

Existing WELL Building Certification

Aligned certification scheme

Unaligned certification scheme

Other features that will assist the

occupier in achieving WELL Certification

WELL BUILDING STANDARDOTHER BUILDING FEATURES USEFUL FOR WELL

WELL BUILDING STANDARDOCCUPIERS WHO WANT WELL BUILDING CERTIFICATION

A building without shell & core WELL certification does not prevent future occupiers from gaining WELL

certification

Does the building have a WELL certification?

Does the building have BREEAM or LEED

certification?

Has the building achieved any other sort

of environmental or wellbeing certification

What other features can you talk about from

a wellbeing perspective?

22 Bishopsgate, London

The Porter Building,

Slough

Wellness in the Office/ Deloitte

September 2017

77

Our 2015 Millennials survey

flagged employee wellbeing

as being the issue with the

largest gap between ‘what is

most important to you’ and

‘what do you perceive is most

important to corporate leaders’

People-centric design

To differentiate ourselves as the

employer of choice, we are

placing an ever greater focus on

our purpose and employee

experience, the importance of

which was reinforced in our 2017

Global Human Capital survey

Our vision is to ensure we deliver a campus that is sustainable, efficient and enables our people to maximise

their potential. To deliver on this, our aspiration is to:

• Attain the highest rating of environmental design, construction and operation, BREEAM

Outstanding, for 1 New Street Square; and achieve BREEAM Excellent in areas of the campus in which we

undertake a significant refurbishment

• Maximise how our working environments support the health & wellbeing, productivity and

happiness of our colleagues

There are costs to all firms from

absenteeism, presenteeism

and attrition so it makes

financial sense to invest in

‘preventative’ wellness design,

as per the 2014 WGBC

Wellbeing in Offices report.

We are a professional services

firm so our people are our

most valuable commodity. To

maintain our success, we need

to attract, develop and retain

the best talent in the market.

In the Deloitte Millennials

survey, 77% of responders also

said whether a business had a

purpose that benefited the

environment and society

influenced their decision to work

for them.

The Future of Work distilled

employee experience into 3

areas: culture, technology

and physical workplace; and

reiterated that workplace design

needs to be more HR-led to

best consider employees’ needs.

78

What does that mean?

The impact of an office upon the physical and mental wellbeing of its occupants is becoming more widely understood. The following physical and operational interventions will be considered in order to enhance our office environments, help our people maximise their potential and support our sustainability agenda.

Emulate natural light and improve illuminance

Maximise natural daylight/ minimise glare at desks

Use light/ high-reflectance colours in design

Lighting levels and colours appropriate to task

Enhance indoor air quality

Increase fresh air rates and provide cleaner air

Real-time monitoring of air quality

Use low impact/ low toxicity materials

Low-toxicity cleaning materials in operation

Enhance drinking water quality

Treat potable water to minimise contaminants

Improve access to water/ encourage rehydration

Encourage healthy eating

Herb garden/ hydroponic planting

Food labelling for allergy/ nutritional information

Vending strategy to replace high-sugar items with fruits/ healthy snacks; offer fruits and fresh milk

Promote healthy foods in all serveries

Provide opportunities for physical activity

Gym w/ fitness programmes and cycle facilities

Encourage pedestrian movement and cohesion, e.g. staircases; self-monitoring/ health app

Create spaces that enrich the mind

Emphasise biophilia (planting/ images/ materials)

Access to terrace for interaction with nature/ views

Use branding to celebrate purpose

Offer a variety of flexible work settings to suit different working styles; and improve collaboration

Support physical and mental comfort

Maintain comfortable temperatures

Track/ share data on temperature, humidity etc.

Attenuate noise in all meeting spaces

>30% ‘active’ workstations

Will my company support my wellbeing and help my work-life balance?

6%4%

66%

26%

10%

6%

This publication has been written in general terms and we recommend that you obtain professional advice before acting or refraining from action on any of the contents of this publication. Deloitte LLP accepts no liability for any loss occasioned to any person acting or refraining from action as a result of any material in this publication.

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 2 New Street Square, London, EC4A 3BZ, United Kingdom.

Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NWE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2017 Deloitte LLP. All rights reserved.

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THANK YOUWELLNESS IN THE OFFICE SEMINAR - SCIENCE OR FAD?