#RCCLP14

Wednesday, September 10 11:30 AM – 12:30 PMRegistration & Light LunchOscar Peterson Lobby/Hall C

12:30 PM – 12:40 PMWelcoming Remarks Leonard Cohen Ballroom

Stephen O’KeefeVice-President, Operations, Retail Council of Canada

12:40 PM – 3:40 PM Mentorship Workshop: Best Practices in Aligning Loss Prevention with Corporate Strategy Leonard Cohen Ballroom

In this mentorship workshop, esteemed Canadian LP leaders and strategy gurus from A.T. Kearney will outline steps required in developing modern-day LP programs and practices that are in line with the overall corporate strategies. You will learn how to establish fundamental policies, procedures and business practices with the help of real-life examples from the most prominent LP leaders in the country. You will begin by identifying your company’s strategic plans and will walk away with practical guidelines on how to align your LP team with your company’s strategic vision.

Workshop Facilitators

Sean RyanPartner, A.T. Kearney

Andres Mendoza PenaPrincipal, A.T. Kearney

Panelists

Brad BakerSenior Director, Loss Prevention, Aviation & Business Continuity, Walmart Canada

Don BerezowskiDivisional Vice President, Loss Prevention & Safety, Sears Canada

Part 1 Strategy Development Process – A.T. Kearney – 45 minParticipants will learn to describe the strategy development process (common pitfalls and best practices), and demonstrate how strategic choices influence loss prevention policies and processes.

- Definition of strategy- Development process

Common pitfalls Best practices

- Strategic purpose / vision - Customer centered strategy

Defining the customer value propositionDifferent choices to be made

- Best practice of aligning functional strategies with corporate strategySpecific implications to Loss Prevention

Part 2 Example #1: Walmart presentation – 25 min Moderators will share their perspective on Walmart’s corporate vision and how their Loss Prevention plan supports the overall corporate vision / value proposition. Linkage of plan to other functional plans. Implications for ROI, capital and budget allocation.

Part 3 Moderated Open Forum Discussion – 15 min Refreshment Break – 10 min Part 4 Example #2: Sears presentation – 25 min Sears’ plan focusing on the need to stay relevant and adaptable to the environment and the context of their own specific challenges will be explored.

Part 5 Moderated Open Forum Discussion – 10 minPart 6 Recap – A.T. Kearney - 20 min Synthesize key take-aways. Share perspective on performance measurement supporting strategy – target setting, objectives, measurement.

3:40 PM – 4:00 PMRefreshment BreakHall C

4:00 PM – 5:30 PMSpeed Networking Hall C You’ve heard of speed dating, now try speed networking! Attendees & Vendors will have 4-5 minutes to make their initial introductions and converse before moving on to meet the next group of delegates. An emcee will provide instructions and keep things moving. A must attend for all conference delegates wishing to learn more about how our LP solution providers can benefit your retail business!

5:30 PM – 6:30 PMNetworking Reception Hall C

Sponsored by

7:30 – 8:30 am Registration / Breakfast & Exhibit Hall OpenOscar Peterson Lobby/Hall C

8:30 – 8:45 am Opening RemarksLeonard Cohen Ballroom

Mauro DriCountry Risk Manager, IKEA Canada

Diane J. BriseboisPresident & CEO, Retail Council of Canada

8:45 – 9:30 am Super Session Opening Keynote: How to Spot a Liar in a Post-Truth Era Leonard Cohen Ballroom

Did you know that on any given day we’re lied to anywhere from 10 to 200 times? In this opening keynote address, Pamela Meyer, Certified Fraud Examiner and best-selling author of LieSpotting, will set the stage for the conference by discussing workplace facts on deception, identity theft, insider threats and fraudulent representation including tips for navigating it in both the physical and digital worlds.

Pamela MeyerFraud Expert

Sponsored by

9:30 – 10:15 am Interactive Debate The New Shrink: Where Does it Come From?Leonard Cohen Ballroom

LP professionals talk about shrink all the time, but what exactly is shrink and where does it come from? In this session, LP experts from the US and Canada will debate the latest global and North American trends, shrink sources and categories as well as innovative approaches to dealing with shrink. Panelists will discuss emerging LP methodologies, the latest ground-breaking research studies and what the future might hold for the LP industry in Canada and worldwide.

Moderator

Stephen O’KeefeVice President, Operations, Retail Council of Canada

Panelists

Dr. Read HayesDirector, Loss Prevention Research Council; Research Scientist, University of Florida

Dean HenricoSenior Vice President, Loss Prevention and Risk Management, Loblaw Companies Limited

Jim CaldwellPresident, The Brick

10:15 – 10:45 am Networking Break/Exhibit Hall OpenHall C

10:45 – 11:30 am Morning Concurrent Sessions A) Cybersecurity Risk Management: An Inside

Look at How Hackers OperateGordon Pinsent 3-4

Cybercrime is a fast-growing area of crime, costing retailers hundreds of millions of dollars in damages worldwide. Protecting your company’s most valuable assets is no longer only relevant to loss prevention professionals - it has also become a top priority for executive leadership and boards of directors. In this session, our cybersecurity expert will outline best practices in planning for and minimizing damages from cyber attacks and crucial elements that you need to be aware of when developing bulletproof cyber security risk management plans for your company.

Kevvie FowlerPartner, Advisory Services, Forensic Technology, KPMG Canada

B) Verbal Judo: How to Diffuse Aggressive Situations

Gordon Pinsent 1-2

Effective communication provides the skills necessary to separate yourself from a situation and respond effectively to any verbal challenge. While you cannot force someone to make a better choice, with the proper skills, you can create an environment where the other person is more likely to make a better choice. Discover ways you and your retail security, loss prevention and frontline staff can improve communication with customers and anyone else who sets foot in your retail store.

Darcy PennockDirector, Verbal Judo Canada

C) Workplace Investigations: Has a Crime been Committed? Does it Matter? Pierre Berton 3-4

In this session, you will learn how to conduct proper workplace investigations. Our panel of legal and investigation experts will discuss regulatory and legislative requirements and will guide you through every step of the investigative process, blind spots to watch out for and mistakes to avoid.

Moderator

Randy NelsonPresident, PROAM Security and Investigations

Panelists

Norman GrootDirector and Lawyer, Investigation Counsel Professional Corporation

Brian GreenspanPartner, Greenspan Humphrey Lavine

Peter StablerRegional Crown Counsel, Province of British Columbia

Thursday, September 11

#RCCLP14

11:30 am – 12:30 pm Networking Lunch/ Exhibit Hall OpenHall C

12:30 – 1:15 pm Afternoon Concurrent Sessions A) You Can Run But You Can’t Hide: Data Breach Protection and Disaster RecoveryPierre Berton 3-4 Retail companies that suffer a security breach in which customer data is lost or stolen face widespread negative publicity, lost business, reputational risks, lawsuits and fines that can threaten the viability of the business. Retailers need to re-acquaint themselves with regulations surrounding the protection of personal information as well as implement procedures around breach detection and notification. This panel of experts will discuss the lessons learned from the recent data thefts including Target, Michaels and Neiman Marcus and steps required to formulate a breach protocol.

Moderator

Kirsten ThompsonCounsel, National Technology Group

Panelists

Brent HomanDirector General of PIPEDA

Tara ZecevicVice President, Fraud and Decision Solutions, Equifax Canada

Alexander RauNational Information Security Strategist, Symantec Canada

Katie ClarkVice PresidentCorporate & Public Affairs, Edelman

B) Restorative Justice is Coming to Canada: How Will Retailers Benefit?Gordon Pinsent 1-2

Restorative Justice (RJ) focuses on restoring the losses suffered by victims and holding offenders accountable rather than imposing simple punishment for offenses committed. RJ programs will revamp the way crimes are handled and can potentially provide significant benefits for retailers. This session will educate delegates on the principle and methodology behind restorative justice, the status of restorative justice in Canada and its potential impact on the Canadian LP industry.

Mark YantziMediator, Restorative Opportunities Program, Correctional Services Canada

Darrell HunstmanFounder, CEO and Vice-Chairman, Corrective Education Company

C) Developing Partnerships: How Retailers and Police Can Team Up to Prevent CrimeGordon Pinsent 3-4

It is critical for LP teams to continuously work closely together with law enforcement agencies to form long-lasting partnerships in the fight against Organized Retail Crime (ORC). Hear directly from the Legal Advisor to the RCMP’s Pacific Region Division on how to successfully team up with law enforcement agencies in the united anti-ORC battle.

R.K. FriesenCounsel, Department of Justice; Legal Advisor for RCMP’s Pacific Region Division

1:15 – 2:00 pm Digital Thieves: How Will They Steal Next?Leonard Cohen Ballroom In today’s retail world, the digital shelf has opened doors to new opportunities for both internal and external theft. Managing multiple platforms and access points to payment information and data is a huge risk for retailers. What new technologies are being used to steal? What new technologies are available to protect payment information and data? This panel will discuss how retailers can partner with external suppliers to mitigate these threats.

Moderator

Brad BakerSenior Director, Loss Prevention, Aviation and Business Continuity, Walmart Canada

Panelists

Rick RennieVice President, Payment System Integrity, Mastercard Canada

Steven CullAlliance Manager, Enterprise Business Division, Samsung Canada

Dave DisilvaManager, Global Asset Protection, eBay

Stephen WestonAssociate Vice President, IT Security, Canadian Tire

2:00 – 2:30 pm Networking Break/ Exhibit Hall OpenHall C

2:30 – 3:30 pmActive Shooter Alert! How Do We Work Together During a Crisis?Leonard Cohen Ballroom

The risk of an active shooter coming into a business on any given day is a real and present danger. Our panel of experts, including Assistant Commissioner and Commanding Officer of RCMP’s New Brunswick Division, have first-hand knowledge on how to deal with active shooter scenarios. They will discuss response and recovery plans including practical strategies for collaboratively working together during a crisis.

Moderator

William CowperManager, Loss Prevention and Enforcement, Nova Scotia Liquor Corporation

Panelists

Roger BrownAssistant Commissioner and Commanding Officer, RCMP New Brunswick

Dean CorreiaEmeritus Faculty Security Executive Council

Luciano CedroneVice President, National Security, Brookfield Office Properties

3:30 – 4:15 pmNational Crime Symposium: The Growing ORC EpidemicLeonard Cohen Ballroom

Organized Retail Crime (ORC) is a growing concern in the Canadian retail market that is costing Canadian retailers about $5 billion a year. In this session, law enforcement professionals from across Canada will discuss proven strategies and best practices in combating the growing ORC epidemic by using real-life stories and examples from the Toronto, Calgary and Vancouver Police Departments.

Moderator

Sean SportunManager, Security and Loss Prevention - Central Canada, Mac’s Convenience Stores; Vice Chair, Toronto Crime Stoppers

Panelists

Doug FellDetective Constable, Vancouver Police Department

Kirk MilesDetective Constable, Vancouver Police Department

Const. Lara SampsonCalgary Police Service’s Retail Industry Crime Initiative

Const. Andrew CritchleyCalgary Police Service’s Retail Industry Crime Initiative

Douglas QuanSuperintendent, Organized Crime Enforcement Division, Toronto Police Department

4:15 – 5:00 pmSuper Session Leadership Lessons Learned from the Front LineLeonard Cohen Ballroom

In over three decades of service, General Rick Hillier has remobilized support of Canadian troops, worked closely with Prime Ministers, increased Canada’s significance within NATO and solidified Canada’s reputation on the world stage. For him, leadership is all about people: listen to them, communicate with them, recognize their work and give them a strong example to follow. Don’t miss out on this inspiring closing keynote speech by General Hillier on how you can inspire and motivate your fellow colleagues, your friends and even your family!

Rick HillierFormer Chief of Canada’s Defence Staff— the Canadian Forces’ Highest Rank

5:00 – 5:15Closing RemarksLeonard Cohen Ballroom

Thursday, September 11 (cont.)

Final presentations will be posted to:www.rcclpconference.caat the conclusion of the conference. (Pending speaker approval)