webpay user manual - massachusetts port authorityvessel/voyage: msc sao paulo / 405a size/type: 40dv...

WEBPAY USER MANUAL

MAS SAC HU SE T TS P OR T A U T HOR I TY

1

TABLE OF CONTENTS

FORECAST Log-In……………………………………………………………………………………………………....2 Alert Notice……………………………………………………………………………………………...3 Home Page.........................................................................................................................4 SINGLE CONTAINER PROCESS Query Containers……………………………………………………………………………………..5

Query for Availability………………………………………………………………………………6

Availability Search Results……………………………………………………………………….7

Pay Fees……………………………………………………………………………………………………8

Select Container/Service………………………………………………………………………….10

Account Details and Reference Notes……………………………………………………….11

Leaving FORECAST…………………………………………………………………………………...12

Payment Process………………………………………………………………………………………13

Payment Confirmation……………………………………………………………………………..14

Return to FORECAST………………………………………………………………………………...16

Verify Payment…………………………………………………………………………………………17

E-Mail Receipt…………………………………………………………………………………………..18 MULTIPLE CONTAINER PROCESS Creating “Saved Search”……………………………………………………………………………20

Select Containers/Services……………………………………………………………………….22

Paying Fees for Multiple Containers…………………………………………………………24

Account Details and Reference Notes……………………………………………………….25

Leaving FORECAST…………………………………………………………………………………...26

Payment Process……………………………………………………………………………………...27

Verify Payment…………………………………………………………………………………………30

E-Mail Receipt…………………………………………………………………………………………...32

FAQ……………………………………………………………………………………………………………34

2

Log-in Screen

¶User your E-Mail Address and Password

3

Alert Screen

¶Close Alert Screen using white “X” at bottom right hand corner.

4

Forecast Home Page

¶ Select Hyperlink to “WEBPAY Users’ Manual”.

5

Forecast Home Page

¶Select “Import” Tab

6

Search Screen

¶ Select from Import Tab- Availability

7

Availability Page

¶ Input Container Number in Query Box

¶Select the Blue Search Button

8

Availability Search Result Page from Import/ Availability

¶ Select the “Pay Fees” button.

9

Pay Fees Page with “Billing Account Error” message.

¶ Contact Massport Customer Service Department (617) 464-7124 to obtain a Massport account.

10

Pay Fees Page from Import /Availability with 1 container checked

¶ Select “Container Service” to be paid.

11

Account Details Page/Reference Notes (1 CTR being paid)

¶Add your own reference notes.

¶Select the Blue “SUBMIT” button.

12

Leaving Forecast Warning Notice

¶ Select the “OK” button to proceed to PayPal Website for payment.

13

PayPal WEB Page

¶ Select PayPal Link to pay using PayPal Account

¶Enter your credit/debit card information.

¶Select the “Pay Now” button only once.

14

PayPal Payment Confirmation

Pay Complete!

Your transaction was completed successfully. You can print a receipt for your records. Please refer to the transaction number(s) when contacting the terminal with questions. A receipt will be emailed to [email protected].

Charges Summary

Paid By:

DEBORAH

[email protected]

VANDEGRIFT FORWARDING CO. INC.

Transaction Type: PAYMENT on 01/10/2013 3:17 PM

AMEX - XXXXXXXXXXXX 1163 Expiration Date: 1013

Container Lin

e Size/Typ

e Vessel/Voyag

e Note

s Status

Trans #

Description

Paid Thru

Amount

CBHU2991908

COS 40RH NEWYORK/020E

TEST # 17

NOT AVAILABLE FOR PICKUP

320777

4330 USAGE IMPORT *

2013-01-10

$50.00

Grand Total: $50.00

mailto:[email protected]:[email protected]

16

PayPal Page

¶Return to Forecast to confirm Payment received and container Availability status.

17

Return to Availability Page to Retrieve paid container

¶ Re-enter Container number in Search Window.

¶ Select Blue Search Button.

¶Verify Payment successful using Forecast/Import Tab/Availability/Saved Search.

18

Tideworks confirmation E-Mail

From: [email protected] [mailto:[email protected]]

Sent: Tuesday, February 18, 2014 13:09

To: [email protected]

Cc: [email protected]

Subject: Forecast by Tideworks Receipt - Paul W. Conley Marine Terminal (2 containers)

----------------------------------------------------------------------------

PAYMENT RECEIPT - PAUL W. CONLEY MARINE TERMINAL

----------------------------------------------------------------------------

Paul W. Conley Marine Terminal

East First Street at Farragut Road

South Boston, MA 02127

(617) 464-8200

CUSTOMER:

JAMES S HARRIS

[email protected]

MASSPORT AUTHORITY

EAST BOSTON, MA

mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]

19

TRANSACTION TYPE:

PAYMENT on 02/18/2014 01:07:59 PM

AMEX - XXXXXXXXXXXX1400

Expiration Date: 0118

----------------------------------------------------------------------------

TIN: 490356

CONTAINER: TTNU5915282

LINE: MSC

VESSEL/VOYAGE: MSC SAO PAULO / 405A

SIZE/TYPE: 40DV

DESCRIPTION: 4330 USAGE IMPORT *

PAID THRU: 2014-02-18

AMOUNT: $52.00

NOTES: Duplicate #2

----------------------------------------------------------------------------

TIN: 490357

CONTAINER: UESU4282209

LINE: MSC


SIZE/TYPE: 40DV


PAID THRU: 2014-02-18

AMOUNT: $52.00

============================================================================

TOTAL AMOUNT: $104.00

TERMINAL MESSAGE: If you have problems with this payment please contact the terminal at: Paul W.

Conley Marine Terminal East First Street at Farragut Road South Boston, MA 02127/(617) 464-7124

20

Import/Availability Search Page Multiple Container Process

¶ Select “Blue” button to create a List.

¶ Select “Create List” from drop down window.

21

Create Saved List Screen.

¶Create Saved list by typing container numbers in box.

¶Name your Saved Search List.

¶Select “ADD” button to save list.

¶Close window by selecting white “X” at bottom right hand corner.

22

Import/ Availability Search Page with Saved Searches

¶ Select Blue Button.

¶Select a “Saved Search List” from the drop-down window.

¶Select the Blue “Search” button.

23

Availability Search Result Page from Import/ Availability

¶Select the “Pay Fees” button.

24

Pay Fees Page from Import/Availability with Multiple containers checked

¶Select charges to be paid using the “Check” box.

¶Select “Pay” button.

25

Pay Fees page showing list of multiple containers to be paid.

¶Add your own reference notes.

¶Select the Blue “SUBMIT” button.

26

Leaving Forecast Warning Notice

¶Select the “OK” button to proceed to PayPal Website for payment.

27

PayPal WEB Page

¶ Select PayPal Link to pay using PayPal Account

¶Enter your credit/debit card information.

¶Select the “Pay Now” button only once.

28

PayPal Payment Confirmation

Pay Complete!

Your transaction was completed successfully. You can print a receipt for your records. Please refer to the transaction number(s) when contacting the terminal with questions. A receipt will be emailed to [email protected].

Charges Summary

Paid By:

DEBORAH

[email protected]

VANDEGRIFT FORWARDING CO. INC.

Transaction Type: PAYMENT on 01/10/2013 3:17 PM

AMEX - XXXXXXXXXXXX 1163 Expiration Date: 1013

Container Lin

e Size/Typ

e Vessel/Voyag

e Note

s Status

Trans #

Description

Paid Thru

Amount

CBHU2991908

COS 40RH NEWYORK/020E

TEST # 17

NOT AVAILABLE FOR PICKUP

320777

4330 USAGE IMPORT *

2013-01-10

$50.00

Grand Total: $50.00


30

PayPal Page

¶Return to Forecast to confirm Payment received and container Availability status.

31

Return to Availability Page to Retrieve Paid Containers

¶ Select Blue “Saved Search” button.

¶ Select your “Saved Search” from drop-down window.

¶ Select Blue “Search” Button.

¶Verify Payment successful using Forecast/Import Tab/Availability/Saved Search.

32

Tideworks Confirmation E-Mail

From: [email protected] [mailto:[email protected]]

Sent: Tuesday, February 18, 2014 13:09

To: [email protected]

Cc: [email protected]

Subject: Forecast by Tideworks Receipt - Paul W. Conley Marine Terminal (2 containers)

----------------------------------------------------------------------------

PAYMENT RECEIPT - PAUL W. CONLEY MARINE TERMINAL

----------------------------------------------------------------------------

Paul W. Conley Marine Terminal

East First Street at Farragut Road

South Boston, MA 02127

(617) 464-8200

CUSTOMER:

JAMES S HARRIS

mailto:[email protected]:[email protected]:[email protected]:[email protected]

33

[email protected]

MASSPORT AUTHORITY

EAST BOSTON, MA

TRANSACTION TYPE:

PAYMENT on 02/18/2014 01:07:59 PM

AMEX - XXXXXXXXXXXX1400

Expiration Date: 0118

----------------------------------------------------------------------------

TIN: 490356

CONTAINER: TTNU5915282

LINE: MSC


SIZE/TYPE: 40DV


PAID THRU: 2014-02-18

AMOUNT: $52.00

NOTES: Duplicate #2

----------------------------------------------------------------------------

TIN: 490357

CONTAINER: UESU4282209

LINE: MSC


SIZE/TYPE: 40DV


PAID THRU: 2014-02-18

AMOUNT: $52.00

============================================================================

TOTAL AMOUNT: $104.00

TERMINAL MESSAGE: If you have problems with this payment please contact the terminal at: Paul W.

Conley Marine Terminal East First Street at Farragut Road South Boston, MA 02127 / (617) 464-7124

mailto:[email protected]

34

FREQUENTLY ASKED QUESTIONS

Registering for Web Pay

Who can process payments using Web Pay?

Customers who have registered through Forecast and who have an active Massport billing account will be able to process payments using Web Pay. Individuals from companies, who are registered in Forecast and are granted access to company credit card or bank information by their employer, will be able to process payments to Massport.

How do I register in Forecast?

Go to: HTTPS://MCT.TIDEWORKS.COM/FORECAST. Click on “New Member Start Here” and complete the registration process.

How do I apply for a Massport billing account?

Contact customer service at 617-464-7124 and terminal staff will assist you.

Is there a limit on the number of individuals a company can authorize to process payments?

There is not limit. Authorization is controlled by the company administrator.

https://mct.tideworks.com/forecast

35

Using Web Pay

What fees and charges will be processed through Web Pay?

Customers will be able to pay for import usage, demurrage and government inspection fees.

Can I pay for export usage on line?

Payment for export usage cannot be processed using Web Pay at this time. Massport is working with the terminal operating system vendor to develop the on-line payment process for exports in the future.

What types of payments will be accepted through Web Pay?

The Forecast payment portal accepts Visa, MasterCard and American Express as well as payment via a PayPal account. If you wish to use a payment option other than a credit card, visit www.paypal.com to establish a free account. .

Do I have to use Web Pay or can I choose to continue with the current guarantee process?

Web pay will be available to use beginning July 1, 2014. Customers will have the ability to use Web Pay or submit guarantees as they do now during the transition period, from July 1, 2014 through August 30, 2014. Once a customer registers in Forecast and begins to process payments through Web Pay, the Guarantee process can no longer be used. Effective September 1, 2014, all payments must be made using Web Pay and guarantees will no longer be accepted.

How far in advance can I process a payment using Web Pay?

Fees can be paid as soon as the vessel file is received from the shipping line and downloaded in the terminal system. Terminal staff will make every effort to have information available at least one week in advance.

http://www.paypal.com/

36

How do I know my transaction was completed successfully?

Once the transaction has been completed successfully, a receipt will be generated which should be printed and retained for your records. See the Users’ Manual for step by step instructions on how to retain a copy of your receipt.

If you cannot generate a receipt, try the process again as the transaction may not have gone through.

To ensure a successful transaction, please follow each step of the payment process as outlined in the WebPay User Guide.

Troubleshooting Potential Issues with Web Pay

What happens if Forecast is unavailable and I do not have the ability to pay on-line?

If the system is unavailable, a contingency plan has been developed.

Email notification will be sent advising customers that written guarantees will be accepted. Guarantees received that day will be invoiced. Email notification will be sent advising Forecast is back on-line and web pay is available.

How do I know if I am on your distribution list for system notifications?

All registered customers in Forecast are included on the distribution list.

What I should I do if I paid the government inspection fee but see multiple charges are still pending?

Please contact terminal personnel if you encounter this issue.

37

Who do I contact for assistance with Web Pay or questions about the process?

Contact Conley Terminal staff at 617-464-7124 for questions regarding container release issues.

Contact Massport’s Accounting Department at 617-568-5026 or [email protected] for payment processing issues. When you contact Accounting, please have the following information available:

o Transaction ID o Customer name and number o Transaction amount o Tender Type (AMEX, VISA, MC, PAYPAL) o Last 4 digits of credit card o Container number(s) o Description of issue or problem

Contact Marlene Lio at 617-464-8298 or [email protected] or Yani Lopez at 617-464-8296 or [email protected] for all other questions and issues.

webpay user manual - massachusetts port authorityvessel/voyage: msc sao paulo / 405a size/type: 40dv...

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