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    DOING BUSINESS WITH TELECOMSPARTNERSHIP & MONETIZATION OPORTUNITIES

    27 October 2011

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    Agenda

    The change in the business model The relationship overview

    Operator and the Clients

    Partners and the Operator

    Selecting the business model

    The integration logic How it actually happens

    Practical advices

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    The business model evolution

    B2C Model

    Core Telecom Market

    /operator products/

    Huge client base Market saturation

    Commoditization

    B2B2C Model B2B Model

    Operator Partner

    Adjacent Markets

    /co-branded products/

    Best of both Reinventing biz. model Target telco market

    Partner

    Other Markets

    /partner products/

    Smart enabling Cost reduction New touch points

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    Telecom Vision For The FuturePEOPLES BEHAVIOUR EVOLUTION

    TECHNOLOGY EVOLUTIONSource: Booz & Company analysis

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    The relationship overview

    Operator

    Communication

    I-net Access

    Multimedia

    Business

    Clients

    and lot more

    Partners

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    Operator Clientrelation specifics

    Operator

    Communication

    I-net Access

    Multimedia

    Mobile Network(2G)

    Fixed Network

    Business

    XX Million

    and lot more

    Mobile Network(3/4G)

    Mobility &Coverage

    Community

    Telco needsfulfillment

    Innovation &Technology

    Billing & CRM

    Reliability & Thrust

    The Relationship

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    Operator Partnerrelation specifics

    OperatorPartners

    B2C Services

    Operator Branding

    Operator Management

    Operator Portfolio

    Risk covered by theOperator

    B2B2C

    Dual Branding

    Shared management

    Operator portfolio

    Shared risks

    B2B

    Partner branding

    Partner management

    Not in Operator portfolio

    Risks covered bypartner

    !! The key to success: Set of APIs to the network

    Smooth integration process

    Devices capabilities

    Communication

    I-net Access

    Multimedia

    Business

    and lot more

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    Decision on the business modelThe Q&A

    The things you have to consider:

    Who is your client

    What is the value proposition

    Fit to telecom profile

    Marketing & Branding

    Sales & Distribution

    Who takes the risks

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    The integration logicAnd the value generation

    AddedValue

    Telecom APIs &instruments

    Telecom APIs &instruments

    Revenue

    Share

    Messaging

    Voice, Video

    Billing

    Device info &management

    Service 1

    Service 2

    Service N

    Limitation: Not all APIs are real-time

    Some APIs have limited capacity

    Not all instruments are available of all partners

    Localization

    Trafficmanagement

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    The realizationStep by step model

    The homework

    ServiceDescription

    Business model

    Realizationinstruments

    BusinessProposal

    Preparation

    Proposal Analysis

    Decision on

    integration type

    Gofor directintegration

    Goforintegrator

    Realization

    Plan

    Realization

    Technical Setup

    Interfaces

    configuration

    Development

    Acceptance

    Go to market

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    Practical Advices (1/2)Customer Experience

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    Practical Advices (2/2)Guiding principles

    Individual service experience

    We have already defined 11 mag Service Experience Principles which shouldguide the design of individual mag mm ofering

    Start simple

    1

    Foster quickinteractions

    2

    Provide value atevery step

    3

    Make every-thing actionableand shareable

    4

    Make peoplefeel safe

    5

    Enableseamless flow

    6

    Enablepersonalization

    8

    Leveragelocal

    9

    Enhancesocializing

    10Integrate

    what people arealready using

    11

    1. Make services appropriate for mobile

    2. Encourage usage

    3. Fit into peoples lives

    Assistdiscovery

    7

    Reminder

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    For further questions:

    Krasen Hinkov

    Director

    Products & ServicesMobiltel EAD

    [email protected]