Aecus Automation Awards 2017 – Application Form

Please return completed forms to holly.nicholson@aecus.com by Friday 9th June 2017. Please see separate FAQ document for more information.

Name of Automation ProjectPrimary contact name / emailPrimary contact telephoneName of User Organisation(s)

(i.e. The organisation where activities have been automated)

Name of Implementer Organisation(s)

(If any. For example, this could be an outsourcer, system integrator, or consultancy)

Name of Technology Vendor / Product(s)

(i.e. The automation software used)

Activity that has been automated

(e.g. Finance AP reconciliations, Infrastructure Monitoring , Query Handling L1)

Please provide details of the case study in the boxes below. The total word count for the free-form sections 3-5 should be no more than 800 words. Please focus on detailing the case study - there is no need to provide introductory information on the participating companies.

1.

1.Award Category - Please indicate the Award(s) for which this

Case Study is proposed

Award Category Y/N?RPA - Pilot/New InitiativeRPA - RPA At ScaleRPA - Sector-Specific Process (please specify)RPA - Finance & AccountingRPA - HRRPA - ITRPA - Customer ServicesCognitive - Smart Data CaptureCognitive - Human Interaction / Virtual AgentCognitive - Insight Creation Wildcard - Innovative use of Automation

2.Qualifying Criteria - Please confirm that all Criteria below addressed by the Case Study:

a. Services related – The Case Study is in the context of a service process, such as in the back, middle or front office, or field operations. This includes activities that are delivered in-house / through shared services, or via outsourcing. The Awards do not extend to physical manufacturing processes.

b. Value created – The Case Study includes evidence of actual (not planned) value created. This may take a number of forms, such as % cost reduction, improved C-SAT, improved quality, improved business outcomes. Applicants are invited to be as specific as possible. Aecus cannot include cases that are still hypothetical or entirely pre-go-live.

c. Smart automation – The Case Study features a smart or

innovative deployment of automation, and/or extends the application of automation for the User organisation in a new way. The case does not need to be a ‘world first’, however it needs to be significantly new for the User organisation, and not something that could be seen as ‘BAU’ or ‘industry standard’ (e.g. standard ERP implementation).

Yes / No [Please delete]

d. Named – The User organization has confirmed they are

willing to be named and cited as a winner in the event they receive an Award. All winning cases will be published in the public domain and will feature the client and supplier organisation names. Anonymous Case Studies (without a User organisation name) will not qualify.

3.Background – What was the business challenge / opportunity?

4.Approach – What was the automation that was delivered?

5.Impact – What was the value delivered? Please be as specific as possible.

6.Tools, techniques and technologies – Which of the following was

important for this case?[not part of 800 word limit]

The Automation involved… Important Y/N?

Details:How was this used in your project?

AnalyticsArtificial IntelligenceAutomation PlatformAutonomicsBlockchainCognitive ComputingComputer VisionComputer SpeechDigitisation Encryption Internet of things / telematicsMachine Learning / Deep learningMobility / mobile solutionsMulti-channel engagementNatural Language Processing (NLP)Ontology engineProbabilistic inferenceRobotic Process Automation (RPA)Smart text capture / OCRSaaSSocial mediaUnstructured data handlingVirtual agent (chat)Virtual agent (voice)

Other [please specify]

7.Measuring the value – Which of the following outcomes was

important / quantified?[not part of 800 word limit]

MeasureImporta

ntY/N?

Quantified? e.g. % change, £/€ generated,

ROICost reductionMore time for higher value workRevenue growthQuality / error reductionNew business insightsPredictive business insightsCustomer retentionImproved C-SAT / NPSTurnaround time / speedDifferentiationProductivityQuality of serviceEmployee satisfactionImproved complianceRisk reductionOperational flexibilityFinancial flexibility

Other [please specify]

8. Client Comments [not part of 800 word limit]

9. Please note available dates for the client interview if your case study is shortlisted (between 23rd June – 25th July):