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SKILLS FRAMEWORK FOR AEROSPACE SKILL STANDARD FOR SENIOR PLANNING EXECUTIVE

Occupation: Senior Planning Executive

Occupation Description:

The Senior Planning Executive formulates production plans, evaluates advanced costing processes and procedures to resolve issues and supports engineering activities.

The Senior Planning Executive generates performance metric reports and data to monitor the health of suppliers, validates the master production schedule plan and is responsible for releasing and maintaining production work orders and expediting in-process and future orders to fulfil customer and financial commitments.

The Senior Planning Executive drives changes and continuous improvement using work improvement methodologies to bring the organisation to the required standard. He/She drives continuous improvements on product on-time delivery and total available man-hours, develops strategies and priorities for critical customer issues, facilitates problem-solving, leads in regular reviews with key suppliers and establishes best practices on process improvements to enhance productivity. The Senior Planning Executive is also responsible for developing and conduct training for new hires.

Important Points to Note about this DocumentThis document is intended purely to provide general information to enable individuals, employers and training providers to be informed about the skills for career, training and education purposes. SSG provides no warranty whatsoever about the contents of this document, and does not warrant that the courses of action mentioned in this document will secure employment, promotion, or monetary benefits.

Copyright 2017 © SkillsFuture Singapore Agency. All rights reserved. Version 1.1. 1


The skills expected of the Senior Planning Executive are summarised as below:

Skill Category Skill

Legislation and Regulation

AER-LRE-2081-1.1 Apply Basic Human Factors and Error Management

AER-LRE-2082-1.1 Interpret Basic Regulation Requirements

Quality AER-QUA-3138-1.1 Implement Quality Procedures

Workplace Safety and Health

AER-WSH-4103-1.1 Develop a Workplace Safety and Health Management System (WSHMS) Implementation Plan

Productivity and Innovation

AER-PIN-4105-1.1 Implement Lean Six Sigma

AER-PIN-4107-1.1 Manage Enterprise Productivity Improvement Methodologies

AER-PIN-4106-1.1 Manage Productivity Improvement to Achieve Business Objectives

AER-PIN-4108-1.1 Apply Guided Innovation and Improvement Methods

PRE-MPI-5016-1 Manage Process Improvement

Supply Chain and Logistics

Management

AER-SCL-7112-1.1 Manage Enterprise Resource Planning

AER-SCL-7113-1.1 Inventory Management

PRE-BAN-4001-1 Solve Problems using Operations Research Techniques

AER-SCL-4097-1.1 Manage Supply Chain Operations

AER-SCL-4096-1.1 Managing Warehouse Operations

Planning and Implementation

BM-SPI-304E-1 Display Critical Thinking and Analytical Skills

Project Management

AER-PMA-4111-1.1 Apply Project Management Skills

BM-PM-402E-1 Manage Project Scope

BM-PM-403E-1 Manage Project Team

BM-PM-404E-1 Manage Project Stakeholder Relations

BM-PM-405E-1 Manage Project Resources

BM-PM-406E-1 Manage Project Procurement

BM-PM-407E-1 Manage Project Costs



Skill Category Skill

BM-PM-408E-1 Manage Project Timeline

BM-PM-409E-1 Manage Project Quality

BM-PM-410E-1 Manage Project Risk

People Management and Development

ES-PMD-401G-1 Develop Personal Effectiveness at Managerial Level

ES-PMD-405G-1 Manage Workplace Challenges with Resilience

People and Relationship Management

ES-IP-401G-1 Lead Workplace Communication and Engagement

ES-IP-402G-1 Develop a Work Team

LeadershipLPM-VIS-401C-0 Lead Team Leaders to Develop

Business Strategies and Governance Management

Human Resource

AER-HRE-4140-1.1 Appraise and Evaluate Staff

AER-HRE-4145-1.1 Develop On-the-job Training Programmes

AER-HRE-4143-1.1 Develop and Review Competency-based Assessments



Skill Code AER-LRE-2081-1.1Skill Category Legislation and RegulationSkill Sub-Category(where applicable) N/A

Skill Apply Basic Human Factors and Error Management

Skill Description This skill describes the ability to apply human factors and basic error management in aviation context. It also includes the understanding of human limitations and error, organisational factors and the working environment that might contribute to incident and/or accident.

The ability to understand:

Knowledge and Analysis

Human factors in aviation Human limitations and error Organisational factors and the working environment Error managementIt refers to gathering,

cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.

The ability to:Application and Adaptation

Understand the importance of human factors and how they have contributed to aviation accidents

Relate how various human limitations and behaviours can affect performance

Identify the differences between an error and a violation, and the importance of basic error management principles

Describe the effect of the organisation and the working environment on safety and performance

It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.

N/AInnovation and Value Creation

It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.



N/A

Social Intelligence and Ethics

It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.

The ability to:Learning to Learn Relate how various human limitations and behaviours can affect

performanceIt refers to the ability to develop and improve one’s self within and outside of one’s area of work.

Human factors in aviation may include but not limited to: Role of human factors in aviation safety Role of error chains; Murphy’s law; ‘Dirty Dozen’ Factors that have attributed to aviation accidents

Human limitations and error may include but not limited to: Limitations that can affect the work of a technician Role of memory, stress, knowledge and experience, complacency Work ethics and compliance

Organisational factors and the working environment may include but not limited to: Organisational factors that can affect safety Effects of staffing, resource levels and workloads Importance of work culture within an organisation

Error management may include but not limited to: Types of error and violation Methods of reducing and preventing error Reporting processes and procedures

Range of Application

It refers to the critical circumstances that the skill may be demonstrated.



Skill Code AER-LRE-2082-1.1Skill Category Legislation and RegulationSkill Sub-Category(where applicable) N/A

Skill Interpret Basic Regulation Requirement

Skill Description This skill describes the ability to recall and interpret the aviation regulatory requirements as well as how they are applied to the aircraft maintenance environment



Regulatory Framework Air Navigation Order Singapore Airworthiness Requirement Aviation legislations relevant to a holder of aircraft maintenance licenceIt refers to gathering,



Understand the functions of and relationships between International Civil Aviation Organisation (ICAO) and Singapore aviation legislation

Identify the requirement of Air Navigation Order Comprehend the aviation legislations relevant to a holder of aircraft

maintenance licenceIt refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work. N/A Innovation and Value Creation




N/A

Social Intelligence and EthicsIt refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.

The ability to:Learning to Learn

It refers to the ability to develop and improve one’s self within and outside of one’s area of work.

Interpret the key features of Singapore Airworthiness Requirement and its associated parts

Functions of and relationships between International Civil Aviation Organisation (ICAO) and Singapore aviation legislation may include but not limited to: History and setup of ICAO (UK) Regulation of the Singapore aviation industry

Requirement of Air Navigation Order may include but not limited to: Setup of the ANO (UK) Delegation of responsibilities to the DGCA Penalties for the violation of ANO

Features of Singapore Airworthiness Requirement and its associated parts may include but not limited to: Singapore Airworthiness Requirements

o Requirement of SAR-21 o Requirement of SAR-39 o Requirement of SAR-66 o Requirement of SAR145 o Requirement of SAR-147

Aviation legislations relevant to a holder of aircraft maintenance licence may include but not limited to: Air Operator certificate application process Airworthiness notices Concept and special requirements of Extended Deviation Time Operation

(EDTO)





Skill Code AER-QUA-3138-1.1Skill Category QualitySkill Sub-Category(where applicable)

Quality Management System

Skill Implement Quality Procedures

Skill Description This skill describes the ability to apply, maintain and supervise internal quality systems, external suppliers and quality control record systems, reviewing procedures to provide solutions to quality improvement, identifying and selecting quality suppliers and developing and maintaining quality control record systems.



Sources of quality assurance information and advice Application of quality concepts to problem solving and quality data

collection and analysis and outcomes Processes required for quality and continuous improvement Quality non-conformities and issues Customer specification for quality conditions and indication Relevant quality standards, regulations, and customer requirements Interview process for the selection of suppliers Quality goals and specifications to suppliers Documentation requirements of quality Systems including the requirement for effective quality record keeping

systems

It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.


Supervise, monitor and improve quality procedures Develop quality assurance systems for external suppliers Maintain quality control record systems Record and analyse statistical data on production runs (if applicable) Record and analyse statistical data on defects




The ability to:Innovation and Value Creation

Review quality procedures systematically, to identify opportunities for improvement


The ability to:


Document and communicate quality of materials to selected suppliers Agree and document complaints procedures Note any discrepancies found and report in accordance with

organisational proceduresIt refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.

N/A Learning to Learn


Regulations must include: Workplace Safety and Health Act Industry codes of practice International quality standards





Skill Code AER-WSH-4103-1.1Skill Category Workplace Safety and

HealthSkill Sub-Category(where applicable) N/A

Skill Develop a Workplace Safety and Health Management System (WSHMS) Implementation Plan

Skill Description This skill describes the ability to develop a workplace safety and health management system (WSHMS) implementation plan, meeting the industry requirements and risk management code of practice. It also includes establishing frameworks for WSH management programmes, emergency preparedness and response plans in accordance with organisational safety and health needs as well as regulatory requirements.



Workplace Safety and Health (WSH) Act Occupational Safety and Health (OSH) Act WSH policy and risk management plans Hazard identification and risk assessments Establish WSH management programme frameworks Establish emergency preparedness and response plan frameworks Types of emergency response plans Investigation process for WSH incidents and non-conformance Develop operational controls Develop WSH performance measurement and/or monitoring procedures Types of WSH performance data Establish internal audit programmes Develop WSH management system implementation plans Conduct management reviews





Review WSH policy and risk management plans for deficiencies against requirements of OSH and risk management code of practice

Apply hazard identification and risk assessment methodologies to determine the controls necessary to reduce risks in accordance with requirements of OSH and risk management codes of practice

Determine specific programmes enabling achievement of WSH objectives for the organisation

Develop operational controls to manage WSH risks Develop monitoring and/or measurement procedures to monitor and/or

measure WSH performance Develop accident investigation and incident reporting procedures in

accordance WSH requirements Establish internal audit programmes to evaluate the organisational WSH

management system for conformance to OSH/WSH legal and other requirements

Develop WSH management system implementation plans, meeting OSH requirements and risk management code of practice

Conduct management system reviews to ensure compliance with OSH and/or WSH, legal and other requirements



Establish WSH management programme frameworks to meet organisational safety and health needs

Establish frameworks for organisational emergency preparedness and response planIt refers to the ability to

generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.

The ability to:


Communicate the proposed WSH management system implementation plan for review by stakeholders


The ability to:Learning to Learn Conduct management system review to ensure compliance with OSH

and/or WSH, legal and other requirementsIt refers to the ability to develop and improve one’s self within and outside of one’s area of work.



Rules and regulations must include: Workplace Safety and Health (WSH) Act Fire safety regulatory requirements Hazardous material handling requirements

Procedures must include: Incident reporting and investigation procedures In-house safety procedures Equipment maintenance procedures Safety inspection procedures





Skill Code AER-PIN-4105-1.1Skill Category Productivity and InnovationSkill Sub-Category(where applicable) N/A

Skill Implement Lean Six SigmaSkill Description This skill describes the ability to apply strategies, methods and tools used for

developing and implementing lean six sigma project plans.



Principles of Lean Understanding and utilisation of Lean and Six Sigma tools Types of waste and means to correct them



Map the business process using Value Stream Mapping (VSM) tool Define and establish the value flow as pulled by the customer Identify non-value added activities using VSM tool



Design and implement improvements to the business process Implement a system of continuous-improvement process




The ability to:


Define scope of Lean Six Sigma with business strategy and objectives in consultation with stakeholders


The ability to:Learning to Learn Evaluate the improvement measures implemented


Defining scope of Lean Six Sigma must include: Identify and analyse non-value added steps and activities in a process

Manage the role of productivity champions must include: Design and eliminate non-value added steps and activities in a process Design and reduce variation from the remaining value-added steps in the

process

Analyse change management to support and/or manage expectations must include: Calculate the lead time Measure performance using lean accounting tools






Skill Manage Enterprise Productivity Improvement Methodology

Skill Description This skill describes the ability to manage the enterprise productivity improvement methodology to achieve continuous improvement of processes in manufacturing, engineering, and business management.



Productivity improvement Performance measures of productivity Project identification and selection Value stream mapping (VSM) Value stream analysis Productivity assessment Project set up and implementation Productivity improvement tools and techniques Productivity performance management system Productivity implementation roadmap



Examine the productivity improvement opportunities Determine the current state of organisational processes Analyse the current state of organisational processes Evaluate productivity gains Implement productivity improvement implementation Sustain the performance from the improved process



Develop productivity improvement implementation plans




The ability to:


Seek approval and/or sponsorship and/or support from management for productivity improvement implementation plans


The ability to:Learning to Learn

Reflect on new productivity improvement tools and techniques and It refers to the ability to develop and improve one’s self within and outside of one’s area of work.

N/A






Skill Manage Productivity Improvement to Achieve Business Objectives

Skill Description This skill describes the ability to manage productivity improvement strategies employing lean six sigma principles to achieve the business objectives of the organisation.



Lean and Six Sigma principles Means to integrate Lean and Six Sigma Characteristics of Lean Six Sigma Management System Workplace and organisational improvement goals Define, Measure, Analyse, Improve and Control (DMAIC) approach on

Lean Six Sigma methodology Organisational development and behaviour Workplace Safety and Health Act, subsidiary legislations and director's

responsibility Concept of bizSAFE and Risk Management Cultivating good safety culture in workplace



Define the scope of Lean Six Sigma with business strategy and objectives to be undertaken in consultation with stakeholders to meet the organisational needs and objectives

Manage the role of productivity champions in a productivity initiativeIt refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.




Establish organisational value flow


The ability to:


Manage the expectations of various stakeholders in a productivity initiative


The ability to:Learning to Learn Analyse change management to support the productivity initiative



H It refers to the critical circumstances that the skill may be demonstrated.

Characteristics of Lean Six-Sigma management system must include: Lean and Six Sigma Principles Integrating Lean and Six Sigma

Methods for determining workplace and organisational improvement opportunities must include: Types of internal stakeholders in the workplace and organisation Workplace and organisation improvement goals

The DMAIC process based on Lean Six Sigma methodology must include: Lean principles Lean Six Sigma tools

Organisational development and behaviour must include: Analysis Hypothesis Testing Change management

Regulations must include: Workplace Safety and Health Act




Skill Apply Guided Innovation and Improvement Method

Skill Description This skill describes the ability to apply innovation and improvement methodologies to recognise inventive problems at the workplace, conduct situation analyses to define the problem and conduct situation analyses to define the problem using various concepts, technique and tools to solve the inventive problem.



Creativity and innovation Idea generation Classifying Levels of Innovation Recognising Inventive Problems TRIZ (Russian acronym) or "Theory of inventive problem solving” Guided Innovation and improvement Concepts of Ideality, Final Result and Ideal Vision System Concept and Primary Function of a System Function Maps Concept of Inventive Principles Concept of Resources Innovation Concept of Contradiction in Innovation Ideas Evaluation and Consolidating Ideas Structure of Innovation Project Reports



Apply innovation and improvement methodology to recognise inventive problems at the workplace

Analyse systems to identify the key opportunities to improve the system Generate innovation solution reports





Conduct situation analyses to define the problems


The ability to:


Perform guided brainstorming to generate ideas around the identified opportunities


The ability to:Learning to Learn Evaluate ideas to develop solution concepts to select the most ideal

solutionsIt refers to the ability to develop and improve one’s self within and outside of one’s area of work.

N/A





Skill Code PRE-MPI-5016-1Skill Category

Manufacturing Productivity and Innovation

Skill Sub-Category(where applicable) N/A

SkillManage Process Improvement

Skill Description This skill describes the ability to achieve the goals set by the organisation, using variety of process improvement methodologies. It also includes adopting a systematic approach in improving processes through process mapping, analysis and redesigning.

Knowledge and AnalysisIt refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.

The ability to understand: Concepts of process management Organisational goals vis-à-vis customer expectations and requirements Process continuous improvement methodologies Definitions of process relationships Process mapping techniques Process mapping conventions or symbols Types of data and how data should be recorded Process control for variable and attribute data Methods of presenting process data Process capability Change solicitation processes Change resolution processes Standardisation of processes

Application and AdaptationIt refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.

The ability to: Identify improvement activities associated with concepts of process

management, and improving customer satisfaction using systematic process improvement models to meet the organisational goals

Define process relationships using suitable process mapping techniques

Present process maps graphically using standard process mapping conventions or symbols, to accurately depict the sequence of events to build products, or produce outcomes

Perform process analyses for waste or non-value activities, to facilitate redesigning of the processes, in accordance with process improvement models

Redesign processes using the results of analyses, and recommend potential measures to improve the functioning of processes to meet organisational goals

Execute changes to process and resolve issues encountered, in accordance with change solicitation processes

Standardise redesigned processes to make changes stay permanently, by proper documentation and training



Innovation and Value CreationIt refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.

The ability to: Introduce specific systematic approaches to improve processes to

meet organisational goals


The ability to: Initiate discussions with colleagues and teams to develop systematic

process improvement models, in improving customer satisfaction to meet the organisational goals

Learning to LearnIt refers to the ability to develop and improve one’s self within and outside of one’s area of work.

The ability to: Acquire knowledge and skills in bringing the resources and

processes together to achieve the goals set by the organisation

Range of Application(where applicable)

It refers to the critical circumstances and contexts that the skill may be demonstrated.

Knowledge and analysis must include: Improvement activities associated with concept of process

management and improving customer satisfaction Systematic process improvement model Process continuous improvement methodologies adopted by

organisations Organisational goals to be achieved vis-à-vis customer expectations

and requirements Define process relationship and process mapping techniques Process mapping conventions or symbols used Types of data and how data should be recorded: Process capability: Execute the change solicitation and resolution process: Use of tools, equipment and software: Apply procedures and supporting documents: Working with people



Skill Code AER-SCL-7112-1.1Skill Category Supply Chain and Logistics

ManagementSkill Sub-Category(where applicable) N/A

Skill Manage Enterprise Resource Planning

Skill Description This skill describes the ability to manage an organisation’s resources through the use of Enterprise Resource Planning (ERP) solutions. This includes understanding how basic business processes are represented within an ERP solution and how it is integrated within the ERP solution.



Fundamental and key concepts of Enterprise Resource Planning (ERP) systems

Logic and approach to generate Master Production Schedule (MPS) in different manufacturing environments

Bill of Material (BOM) structures Concept of Materials Requirements Planning (MRP) Fundamentals of inventory management Approach to calculate inventory level and control inventory Methods to decide order quantities Implementation methodology for ERP system Emerging techniques and trends in ERP systems



Manage sales orders received from customers Plan MPS based on sales plan, sales orders and production capacity Set and manage inventory levels Plan material requirements and production work orders Create purchase orders for suppliers Generate delivery orders and invoices Plan and update inventory status Handle exceptional cases




N/A Innovation and Value Creation


N/A


The ability to:Learning to Learn Keep abreast of emerging techniques and trends in ERP systems




Master Production Schedule (MPS) must include: Make-to-order Make-to-stock Assemble-to-order

Concept of Materials Requirement Planning (MRP) must include: Logic of MRP Techniques in MRP and its calculation Planned order receipts and releases Gross and net requirements

MRP techniques must include: Exploding and offsetting Gross and net requirements Releasing orders Low-level coding and netting

Fundamentals of inventory management must include: Inventory classification and functions ABC inventory control Principles and policies for purchasing, Economic-order Quantity (EOQ)

and Period-order Quantity (POQ)







Skill Inventory Management

Skill Description This skill describes the ability to manage inventory to minimise the total cost of inventory. It includes abilities to apply fundamentals of inventory control and modelling, plan inventory control in the logistic process within the organisation and apply discrete lot size planning techniques to support the supply chain process in accordance with organisational requirements.



Principles of inventory control systems The 80/20 rule and ABC inventory classification Logistics process and organisation Discrete lot size planningIt refers to gathering,



Conduct inventory control cycle-counting to verify inventory performance measurement to establish and maintain optimal inventory levels

Determine the status of work in progress inventory status, the availability of materials, tools required, and reassess priorities

Expedite jobs in progress by appropriate means Maintain inventory control as per regulatory requirements



Coordinate procurement of material requirements and determines availability, verify correct specifications, and ensure timely delivery




The ability to:


Resolve inventory control problems




N/A





Skill Code PRE-BAN-4001-1Skill Category Business Analytics

Skill Sub-Category(where applicable)

N/A

Skill Solve Problems using Operations Research Techniques

Skill Description This skill describes the ability to create a mathematical model to represent the business problem and identify solutions. It also includes reviewing of the solution regularly to ensure it remains valid.




Operations research techniques Operations research tools Common issues and constraints related to optimisation Operations research or optimisation procedures and routines

Application and Adaptation


The ability to:

Identify and formulate the problem with the relevant parties Construct a mathematical model to represent the problem using

operations research techniques Test the mathematical model to ensure that it is tractable and valid Identify the solution using operations research tools and decision

makers Implement solutions and new processes to the relevant parties

Innovation and Value Creation

It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational

The ability to:

Review solutions regularly to ensure that the solutions remain valid in the changing environment





N/A

Learning to Learn


N/A

Range of Application(where applicable)


Operations research techniques must include:

Decision analysis Optimisation modelling Simulation Statistical and stochastic modelling Game theory

Operations research tools must include tools for:

Optimisation Production planning Inventory management Revenue management





Skill Manage Supply Chain Operations

Skill Description This skill describes the ability to manage supply chain operations which include procurement, transportation, order management, warehousing and distribution processes.



Process hierarchy structure of the SCOR handbook Inputs and calculations of SCOR supply chain performance measures Key supply chain processes Physical, information and finance flows in a supply chain International and local supply chain players Examples of industry supply chains Major air and sea ports in the world Supply chain outsourcing example and models Key functionalities of supply chain IT systems



Apply the relevant supply chain best practice from SCOR Model a supply chain process in swim lane format to show interactions

between different roles Analyse supply chain process to reduce non-value added steps and

improve efficiency Recommend supply chain design given the customer and market

requirements Perform supply chain outsourcing cost versus benefit analysis based on

organisation’s requirement



Select the appropriate SCOR supply chain performance measures Select the appropriate supply chain software to support the supply chain




The ability to:


Communicate with peers and supervisors for efficient and cost-effective supply chain operations management including procurement, transportation, order management, warehousing and distributionIt refers to the ability to

use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.



Rules and regulations must include: Workplace Safety and Health (WSH) requirements

Procedures and guidelines must include: ISO 9001 and ISO14001 Organisational standard operating procedures related to handling of

materials Organisational procedures relating to risk management Organisational guidelines and procedures to dispose of unnecessary

items Organisational health and safety guidelines







Skill Managing Warehouse Operations

Skill Description This skill describes the ability to manage warehouse operations efficiently by selecting appropriate storage system and proper material handling.



Role of warehousing in supply chain Warehouse processes based on scope of work Types of storage systems available in industry Warehouse activities to support processes Warehouse safety and security principles Warehouse resource organisation Regulatory requirements Warehouse performance metric Emerging warehouse technologies



Select the types of storage systems required in the warehouse based on product characteristics

Perform the various activities to support the processes according to organisational operating procedures

Apply safety and security principles in the material handling according to organisational operating procedures

Monitor performance metrics to measure resource performance standards



Identify the processes needed to manage a warehouse according to scope of work

Recommend areas for continuous improvementIt refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.



The ability to:


Communicate with peers and supervisors on efficient warehouse operations management




Rules and regulations must include: Workplace Safety and Health (WSH) requirements

Procedures and guidelines must include: ISO 9001 and ISO14001 Organisational standard operating procedures related to handling of

material Organisational procedures relating to risk management Organisational guidelines and procedures to dispose of unnecessary

items Organisational health and safety guidelines





Skill Code BM-SPI-304E-1

Skill Category Planning and Implementation

Skill Sub-Category (where applicable) N/A

Skill Display Critical Thinking and Analytical skills

Skill Description

This skill describes the ability to apply critical thinking and analytical skills for problem-solving. It also includes challenging and rethinking ideas, analysing business issues to put forth recommendations to stakeholders and enhancing creative thinking among team members.




Methods to apply logical inquiry to issues Barriers to creativity Ways in which people may contribute to the critical thinking and

analysis process



The ability to:

Analyse business issues through the use of critical-thinking to make recommendations to relevant stakeholders



The ability to:

Challenge and rethink ideas and provide insights to relevant stakeholders for continuous business improvement





The ability to:

Make recommendations that are attuned to the needs of relevant stakeholders and aligned to organisational objectives by exercising empathy and organisational awareness to close the gaps

Learning to Learn


The ability to:

Develop a critical thinking mind-set when dealing with business issues to improve the organisation’s business practices

Demonstrate problem-solving skills within own scope of work to improve productivity and own work performance

Enhance creative thinking skills among team members to foster innovation and improve organisational performance


(where applicable)


Methods to apply logical inquiry to issues must include:

Understand and identify relevant objectives and issues Formulate and raise key questions in a clear and concise manner Gather and assess relevant information pertaining to business

situation Use abstract ideas and interpret them appropriately Recognise and assess implications and practical consequences



Skill Code AER-PMA-4111-1.1Skill Category Project ManagementSkill Sub-Category(where applicable) N/A

Skill Apply Project Management Skills

Skill Description This skill describes the ability to apply project management skills to achieve successful completion of specific project goals and objectives by a specific time, within budget and according to specifications.



Purpose of project management Advantages and challenges of managing projects Project management processes Defining the scope of projects How to conduct feasibility analysis of undertaking the projects Project selection methods Managing project risks How to manage the resources required to undertake the projects Project management tools Negotiation skills Types of stakeholders



Develop the project plans and provide estimates of the necessary human resources, time and cost using appropriate project management tools

Execute the project implementation activities and control the resources to achieve the desired project goals or deliverables

Review the milestones of the project and resolve any unmet goals or gaps when needed to meet the scope of the projects defined

Conclude the projects in consultation with stakeholders and with complete project documentation in accordance with organisational procedures






The ability to:


Define the scope of the project to be undertaken in consultation with stakeholders to meet the organisational needs or objectives

Conduct feasibility analysis of undertaking the projects and present to stakeholders for decision making in accordance with organisational procedures


The ability to:Learning to Learn Review the milestones of the project and take corrective actions to resolve

unmet project goals or gapsIt refers to the ability to develop and improve one’s self within and outside of one’s area of work.

N/A





Skill Code BM-PM-402E-1

Skill Category Project Management


Skill Manage Project Scope

Skill Description

This skill describes the ability to determine project deliverables and key work activities as well as monitor and control project scope to meet project objectives. It also includes identifying and resolving issues related to the project scope and recommending ways to enhance project deliverables and key work activities.




Relevant stakeholders Scope management plan, processes and procedures Project life cycle Scope change control procedures Components of project plans Project management tools and techniques Triple constraints and their impact on project management



The ability to:

Determine project deliverables and key work activities aligned to project objectives and organisational guidelines / policies to define project scope

Identify and resolve potential project scope issues in accordance with organisational procedures to meet project objectives

Monitor and control project scope to meet project objectives



The ability to:

Recommend ways to enhance project deliverables and changes to key work activities to add value to the organisation



The ability to:

Demonstrate empathy when communicating changes in project scope to stakeholders to ensure individual views and concerns are acknowledged and addressed to garner buy-in



Learning to Learn


The ability to:

Engage in self-reflection to identify areas for improvement in managing project scope to enhance performance for managing new projects at the workplace


(where applicable)


Triple constraints must include the following constraints:

Time Scope Cost






Skill Manage Project Team

Skill DescriptionThis skill describes the ability to manage project team. It includes communicating information, monitoring and evaluating team performance, managing team dynamics as well as implementing training for the team.




Organisational processes and procedures pertaining to project management

Methods of learning and training Principles of team dynamics Methods of conflict resolution Conflict resolution techniques Methods of developing team cohesion Human resources management techniques and tools Communication techniques



The ability to:

Communicate information to team members in accordance with organisational and project requirements to achieve project objectives

Monitor and evaluate team performance in accordance with performance measures to determine team effectiveness



The ability to:

Monitor and manage team dynamics to ensure effective execution of project and enhance group effectiveness


It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of

The ability to:

Demonstrate empathy and appreciation of others’ views and issues when managing project team to maintain positive working relationships



ethics.

Learning to Learn


The ability to:

Implement training and development for project team to meet project specifications

Engage in self-reflection to identify areas for improvement in managing project team to enhance workplace performance


(where applicable)


N/A



Skill Code BM-PM-404E-1Skill Category Project ManagementSkill Sub-Category(where applicable) N/A

Skill Manage Project Stakeholder RelationsSkill Description This skill describes the ability to manage project stakeholder relations. It

includes identifying and engaging relevant stakeholders to understand their project expectations, facilitating alignment of stakeholders’ and project team’s expectations, as well as building relationships with stakeholders.



Activities involved in managing working level relationships Channels of communication Methods to adapt and apply negotiation techniques Communication techniques Implications of legal, regulatory, ethical and socio-cultural constraints on

stakeholder relations Peer stakeholders



Identify and engage relevant stakeholders to understand their project expectations and requirements

Facilitate alignment of expectations between relevant stakeholders and project team to finalise project specifications and deliverables





Identify new platforms and activities to engage project stakeholders to enhance relationship with stakeholders


The ability to:


Build relationships with relevant stakeholders throughout project life-cycle according to stakeholder management plan to foster a positive working climate


The ability to:Learning to Learn Engage in self-reflection to identify areas for improvement in managing

project stakeholder relations to enhance future performanceIt refers to the ability to develop and improve one’s self within and outside of one’s area of work.

N/A.

Range of ApplicationIt refers to the critical circumstances that the skill may be demonstrated.






Skill Manage Project Resources

Skill DescriptionThis skill describes the ability to manage project resources. It includes determining resource needs, acquiring and allocating project resources, as well as monitoring and reviewing resource usage.




Standard project organisation and structure Human resources management techniques and tools Cost management and estimation techniques



The ability to:

Determine resource needs to meet project requirements Acquire and allocate project resources through various

organisational channels to meet project requirements Re-allocate resources where applicable to meet project

requirements



The ability to:

Monitor and review resource usage to ensure effective execution of project



The ability to:

Adhere to organisational code of conduct, values and ethics when managing project resources to ensure fair and accurate cost management



Learning to Learn


The ability to:

Improve own capability in managing project resources by subscribing to diverse learning channels and discussion platforms to enhance workplace performance


(where applicable)


N/A






Skill Manage Project Procurement

Skill DescriptionThis skill describes the ability to manage project procurement. It includes developing procurement plan, managing procurement activities and ensuring adherence to legal and organisational requirements.




Relevant stakeholders Negotiation techniques Process of developing project procurement specifications



The ability to:

Develop procurement plan to meet project procurement needs Manage suppliers and vendors to ensure delivery of products and

services specified in procurement documentation Manage procurement activities to minimise risk



The ability to:

Seek feedback from supervisors to review and refine draft procurement plan to meet procurement needs



The ability to:

Utilise procurement processes and adhere to legal and organisational requirements to ensure integrity and efficiency in the procurement process



Learning to Learn


The ability to:

Engage in self-reflection to identify areas for improvement in managing project procurement to enhance future performance


(where applicable)


N/A






Skill Manage Project Costs

Skill DescriptionThis skill describes the ability to manage project costs. It includes developing project budget as well as managing and monitoring project costs to achieve organisational objectives.




Cost management and estimation techniques Triple constraints and their impact on project management Methods to measure costs Potential cost management issues



The ability to:

Develop project budget in accordance with project specifications and organisational costing policies to provide estimation of total project cost

Monitor project costs to ensure project objectives are achieved throughout the project life cycle

Manage project costs to ensure organisational objectives are achieved



The ability to:

Seek inputs from supervisors on the projected budget to determine sufficiency of the budgeted amount to achieve project objectives



The ability to:

Apply ethical code of practice in the management of project costs to ensure integrity of the process



Learning to Learn


The ability to:

Improve own capability in managing project costs by subscribing to diverse learning channels and discussion platforms to enhance workplace performance


(where applicable)


N/A






Skill Manage Project Timeline

Skill DescriptionThis skill describes the ability to manage project schedule to ensure project objectives are met. It includes assessing project time constraints as well as developing, implementing and managing project schedule.




Time management techniques and issues Triple constraints and their impact on project management



The ability to:

Assess project time constraints to sequence tasks accordingly Develop project schedule to guide time management of the project Implement and manage project schedule to ensure project

objectives are met within the stipulated time frame



The ability to:

Identify opportunities to review task sequence and project schedule to achieve project completion within a shorter time frame





The ability to:

Demonstrate empathy and appreciation of others’ views and issues when managing project timeline to maintain positive working relationships

Learning to Learn


The ability to:

Engage in self-reflection to incorporate past experience when developing project schedule

Improve own capability in managing project timelines by subscribing to diverse learning channels and discussion platforms to enhance workplace performance


(where applicable)


Triple constraints must include:

Time Scope Cost






Skill Manage Project Quality

Skill Description

This skill describes the ability to manage project quality. It includes determining project quality assurance needs, developing quality management plan, establishing and implementing quality assurance processes, identifying opportunities to improve project quality as well as evaluating and approving project deliverables.




Objectives of quality management Quality management methods, tools and techniques



The ability to:

Determine project quality assurance needs in accordance with project specifications and organisational quality management policies to guide development of quality management plan and processes

Develop quality management plan to define acceptable level of quality for project deliverables

Establish and implement quality assurance processes to meet organisational guidelines / policies

Evaluate and approve project deliverables in accordance with project requirements to sign-off project



The ability to:

Identify opportunities to improve project quality





The ability to:

Demonstrate empathy and appreciation of others’ views and issues when managing project quality to maintain positive working relationships

Learning to Learn


The ability to:

Engage in self-reflection to incorporate past experience when developing quality management plan and processes

Improve own capability in managing project quality by subscribing to diverse learning channels and discussion platforms to enhance workplace performance


(where applicable)


N/A






Skill Manage Project Risk

Skill DescriptionThis skill describes the ability to manage project risk. It includes identifying, analysing, monitoring and controlling project risks, as well as recommending follow-up actions to stakeholders.




Principles and objectives of risk and risk analysis Risk management framework Methods to perform basic risk assessment Methods to report risk assessment findings to management Internal and external factors that may affect project plan



The ability to:

Identify and analyse project risks in accordance with organisational risk policies to determine impact on project

Recommend follow-up actions to relevant stakeholders to manage project risks



The ability to:

Monitor and control project risks to develop scenarios for variances and risk management plan





The ability to:

Demonstrate empathy and appreciation of others’ views when recommending follow-up actions for project risks management to garner support and buy-in

Learning to Learn


The ability to:

Keep abreast of internal and external trends and developments to monitor risks continually and ensure prompt respond to changes at the workplace


(where applicable)


N/A



Skill Code ES-PMD-401G-1Skill Category Personal Management and

Development


Skill Develop Personal Effectiveness at Managerial Level

Skill Description

This skill describes the ability to establish personal goals and evaluate them to justify one’s roles and responsibilities in the achievement of organisational goals. It also includes time management, maintaining work-life balance, stress management and management of personal finances.




Types of motivational factors affecting personal goal setting and achievement

Strategies to link one’s role and responsibilities to individual and organisational success

Factors that may affect the achievement of organisational goals Benefits of prioritising work according to goals set Barriers to effective time management that hinder the achievement of

goals Assistance available to overcome barriers to effective time

management Practices that promote personal well-being and aspects of personal

management Issues and problems related to personal and family responsibilities and

their impact on work Common sources of assistance available to support personal

management Sources of information for financial products Factors to consider when using and maintaining credit



The ability to:

Evaluate personal goals and align them to organisational goals Justify one’s role and responsibilities and their contribution towards the

achievement of organisational goals Manage time and resources to meet organisational goals Examine the applicability of the common types of financial products for

one’s financial context Promote work-life balance programmes to achieve organisational

effectiveness





The ability to:

Analyse causes of stress that affect self and staff and develop strategies and techniques to manage them



The ability to:

Apply Emotional Intelligence and people-management techniques to get assistance from appropriate people such as consultants, peers and subordinates

Learning to Learn


The ability to:

Evaluate personal strengths and weaknesses and develop strategies to overcome weaknesses and leverage on personal strengths to contribute towards the achievement of organisational goals

Evaluate one’s existing financial situation using appropriate tools, and develop a plan to manage such a position


(where applicable)


N/A



Skill Code ES-PMD-405G-1

Skill CategoryPersonal Management and Development


Skill Manage Workplace Challenges with Resilience

Skill DescriptionThis skill describes the ability to apply resilience techniques to manage challenges. It also includes assessing one’s personal as well as the organisation’s level of resilience.



Concept of resilience Importance of resilience to an individual and/or an organisation Types of assessment tools and methods to assess level of resilience Characteristics of assessment tools and methods used to assess level

of resilience Methods for development of resilience Characteristics of the various methods for development of resilience



The ability to:

Assess the level of resilience at the individual and/or organisational level and its effects on achieving desired outcomes according to methods set

Apply resilience techniques to manage challenging circumstances at the individual and/or organisational level



The ability to:

Examine the areas for development in resilience of the individual and/or organisation to achieve desired outcomes It refers to the ability to

generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.




The ability to:

Seek support from others when dealing with challenging situations


Learning to Learn The ability to:

Reflect on opportunities to learn and renew oneself to bolster resilienceIt refers to the ability to develop and improve one’s self within and outside of one’s area of work.


(where applicable)It refers to the critical circumstances and contexts that the skill may be demonstrated.

Concept of resilience must include:

Definition of resilience from individual and/or organisation perspective Psychology of resilience includes:

o Cognitiveo Neurophysiologyo Psychoneuroimmunology

Domains of resilience must include: Individual’s perspective includes:

o Being in control to influence whatever happens nexto Assuming ownership to improve the situation, regardless of

one’s formal responsibilities o Being optimistic o Able to surmount stressful situations and emerge stronger

thereaftero Able to adapt one’s thinking to the situation at hand e.g. taking

another’s point of view, able to see things from a different perspective, able to see difficulties as challenges, etc.

o Able to use humour to get through difficult circumstanceso Able to accept that something has happened and moving on to

deal with ito Able to persevere and endure adverse situationso Able maintain composure and a healthy level of physical and

psychological wellness in the face of challenges.o Able to contain setbacks in one aspect from spilling over to

other professional or personal aspectso Able to acquire resources to move on in challenges and reach

one’s full potential Organisational perspective includes:

o Systems in place to ensure business continuity



o Diversification of business activities to mitigate risks o Flexible systems and processeso Strong leadershipo Responsiveness to operating environmento Systems to generate and protect business resources e.g. supply

chains, financial and human resources o Systems and tools in place to train, maintain and track resilient

individuals and teams

Factors affecting the level of resilience must include: An individual’s level of resilience must include:

o Nature of occupation e.g. fast-paced, dynamic vs. stagnant, predictable & routine

o Personality and traitso Life experienceso Wellness of one’s mind, spirit, body, et cetera

An organisation’s level of resilience includes:o Cultureo Leadershipo Systems and processeso Investment in training and development of staff

Resilience techniques must include: Practising/ internalizing resilient behaviours must include:

o Not giving up and persisting in achieving goals despite the difficulties

o Being decisive and able to make sound decisions despite uncertainties and pressures

o Staying composed and positive in times of difficultyo Thinking clearly and staying focused under pressureo Recognising how your feelings affect performance and

understanding how it affects your relationship with stakeholders, team members, customers, and in turn affects organisational performance

o Distinguishing personal and professional outcomeso Responding to changes and situations with a positive and open

mindo Creating a supportive culture within an organisationo Coaching others through difficultieso Recognising stress symptoms before they become an issueo Engaging in activities to maintain the well-being of one’s mind,

spirit and bodyo Controlling unwanted thoughts and emotional reactions

Formulating an action plan to develop resilience at the individual and/or organisational level, with components of an action plan to develop resilience at: The individual level must include:

o Measurement/ outcome indicators to track development in



resilienceo Areas for development in resilienceo Methods/ tools for collecting feedback on level of resilienceo Schedule of timelineso Resources e.g. physical, financial requiredo Possible methods to develop resilience, such as:

Using journals to list and challenge limiting beliefs Attending courses Building a strong support network through nurturing

strong and positive relationships, getting involved in community and volunteer work, or joining a faith or spiritual community

Building long-term stress resilience and reduce situational stress throughout the day

Sharing and exchanging stories Setting progressive and incremental goals to build self

confidence in specific areas Reflecting on past experiences and using them to

positively reframe future experiences Practising relaxation techniques that can include

imagery and breathing techniques Applying nutritional strategies for boosting vitality,

motivation and productivity, Applying learned optimism techniques Applying problem-solving and decision-making

techniques to make sound decisions despite uncertainties and pressures

Controlling unwanted thoughts and emotional reactions

The organisational level must include:o Measurement/ outcome indicators to track development in

resilienceo Areas for development in resilienceo Methods/ tools for collecting feedback on level of resilienceo Schedule of timelineso Resources e.g. manpower, financial, logistics requiredo Plan to stakeholderso Possible methods to develop resilience, such as:

Encouraging innovation and experimentation Implementing systems to ensure business continuity Diversifying business activities to mitigate risks Introducing systems and processes to enhance

organisation’s flexibility and adaptability and to generate and protect business resources e.g. supply chains, financial and human resources

Leadership development programmes Implementing scenario analysis and planning to enhance

organisation’s responsiveness to operating environment Investment in training and development for staff at all



levels Introducing culture-building and awareness programmes Implementing communication and engagement sessions

with staff at all levels Implementing alternative work practices e.g. flexible

working arrangements, empowerment of decision-making, et cetera

Implementing staff welfare programmes such as exercise days, staff bonding events, et cetera



Skill Code ES-IP-401G-1

Skill CategoryPeople and Relationship Management


Skill Lead Workplace Communication and Engagement

Skill Description

This skill describes the ability to lead workplace communication through the implementation of communication strategies and mechanisms. It also includes using negotiation strategies to achieve organisational goals and win-win outcomes.




Communication strategies, tools and methods associated with the various communication mechanisms to meet organisational goals and objectives and their features

Types and dimensions of organisational culture and their characteristics

Dimensions of conflict or dispute Desired goals to be achieved as a outcome of negotiation Motivations, priorities, interests and inclinations of stakeholders

involved in a negotiation Importance of considering cultural factors and various diversity issues

that affect the communication in a negotiation process Factors affecting the prioritising of goals and evaluation of possible

trade-offs Steps to develop relevant details and supporting arguments for

negotiation Negotiation styles and tactics for countering other party’s style and their

characteristics Sources of power, conflict and obstacles to a successful negotiation

and their implications in a negotiation




The ability to:

Conduct research on best practices in workplace communication, evaluate their suitability for adoption and establish benchmarks for the organisation

Develop communications plan to implement communication strategies and mechanisms to meet organisational goals and objectives

Evaluate employees’ level of acceptance of organisation’s vision, mission and core values and take corrective actions where needed

Evaluate effectiveness of communication strategies and mechanisms and implementation plan according to criteria set

Establish the actual causes of conflict or dispute and plan for negotiation taking into account organisational goals and objectives

Assess negotiation situation and develop negotiation strategies taking into consideration diversity issues

Evaluate negotiation process and delegate appropriate follow-up actions in a timely manner based on accurate and objective analytical techniques



The ability to:

Evaluate gaps and barriers in workplace communication based on determined benchmarks and establish communication strategies and mechanisms that meet organisational goals and objectives



The ability to:

Use communication strategies to influence organisational culture and motivate employees to commit to the organisation’s vision, mission and core values

Conduct negotiation to achieve organisational goals and win-win outcomes by applying negotiation strategies and effective communication skills




Learning to Learn The ability to:

Reflect on gaps in own communication and negotiation style to make adjustments for future interactions


Range of ApplicationN/A

(where applicable)




Skill Code ES-IP-402G-1

Skill CategoryPeople and Relationship Management


Skill Develop a Work Team

Skill DescriptionThis skill describes the ability to establish teams and allocate resources in achieving organisational goals. It also includes cultivating open communication for teamwork and evaluating the progress of the team.




Critical factors in building a high performance team Characteristics and impact of team synergy on team performance Techniques for team building and development Coaching process aligned to organisational vision and business goals Platforms and tools to create opportunities for team members to

contribute ideas and skills Components of systems to recognise contributions of team members Implications of diversity issues on coaching Components of systems for development of staff Motivational theories related to rewards and recognition for staff Ways to determine trends in team performance



The ability to:

Analyse the types of teams required and their value in achieving organisational goals

Identify and elect work team members and align roles, responsibilities, objectives and expectations of the work team to organisational goals

Delegate tasks and allocate resources to facilitate work team towards the achievement of goals and objectives, taking into consideration diversity issues

Evaluate impact of task and role delegation among team members on team synergy and make adjustments where necessary in accordance to criteria set

Encourage teamwork and foster commitment and sense of ownership among team members based on team building and development techniques

Assess the barriers to group interaction and communication and establish infrastructure to facilitate knowledge management and work team coaching which is aligned to organisational vision and business goals





The ability to:

Monitor and evaluate team progress and performance in achievement of goals and objectives



The ability to:

Communicate the roles, responsibilities, objectives and expectations to the work team and empower team members to accomplish them

Communicate feedback to team using the most suitable means and data and provide recommendations to improve performance

Recognise and reward team work and performance taking into consideration implications of diversity issues

Learning to Learn


The ability to:

Seek feedback from peers and supervisors to improve own future performance


(where applicable)


N/A



Skill Code LPM-VIS-401C-0

Skill Category Leadership

Skill Sub-Category(where applicable)

N/A

Skill Lead Team Leaders to Develop Business Strategies and Governance Management

Skill Description

This skill describes the ability to lead team leaders in the development of business unit strategies, operational plans and corporate governance management to meet organisational needs. It also includes providing direction and guidance to team leaders through regular engagement, modelling of leadership and expected behaviours.




The relationship between high level strategy and the development and implementation of team plans and processes

The relationship between high level strategy the development and implementation of business systems and processes to support corporate governance

Organisational policies and procedures relating to the development of departmental or business unit strategies, and corporate governance compliance management

Legal and ethical considerations relating to corporate governance Relevant professional or industry codes of practice and standards

relating to corporate governance Implications and impact on employees and the organisation arising

from team planning process and corporate governance management process



The ability to:

Facilitate team leaders’ involvement in the development of departmental or business unit strategies to achieve business objectives

Lead team leaders to identify trends and issues impacting team performance and develop team operational plans to achieve team objectives

Communicate organisational values and expectations of behaviour in the workplace to guide team leaders in their behaviour and performance

Engage regularly with team leaders to provide the required support to achieve business unit goals

Model leadership and behaviours to demonstrate application of organisational values, behaviours and governance priorities in all actions





The ability to:

Develop and modify systems and processes to improve compliance management on corporate governance and social responsibilities requirements



The ability to:

Communicate departmental or business unit strategic priorities to stakeholders to garner their support and buy-in

Assess emotional states of team leaders and respond appropriately to emotional cues when leading team leaders to ensure individual needs are addressed

Learning to Learn


The ability to:

Engage in regular self-reflection to identify own areas for improvement in leading strategy planning

Improve own strategy planning skills by subscribing to diverse learning channels and participating in peer review platforms to enhance workplace performance


(where applicable)


N/A



Skill Code AER-HRE-4140-1.1Skill Category Human ResourceSkill Sub-Category(where applicable) N/A

Skill Appraise and/or Evaluate Staff

Skill Description This skill unit describes the knowledge and application skills in appraising and/or evaluating staff and the ability to apply them to the workplace. This includes planning and/or scheduling performance appraisals, conducting performance appraisal interviews, encouraging staff development and using rewards or recognition systems.



Criteria by which performance will be assessed Methods to assess employee’s performance using criteria and information

provided Link between compensation and performance UK 4 Importance of staff

commitment to performance requirements Purpose of staff performance appraisals Factors that impact employee performance Methods to provide feedback in positive and constructive manner during

review UK 8 Importance of staff development Ways to recognise potential for advancement or development in employee Career counselling and coaching Importance of implementing rewards or recognition systems Ways to reward staff effectively Methods of motivation



Plan performance appraisals Conduct performance appraisal interviews





Use reward or recognition systems


The ability to:


Encourage staff development Invite feedback from employee on his and/or her performance and factors

that affect performanceIt refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.

The ability to:Learning to Learn Keep abreast with appraisal best practices in the industry


N/A






Skill Develop On-the-job Training Programme

Skill Description This skill describes the ability to plan and develop on-the-job training (OJT) programme and training material.



On-the-job (OJT) training frameworks including structured and unstructured OJT

Roles of relevant stakeholders Process of designing and developing OJT blueprints and materials Five-step coaching process Process for evaluating OJT programme designs Process for review and critique of quality of OJT blueprints



Develop required OJT training materials on adult learning principles and sound instructional design concepts

Evaluate effectiveness of OJT programme design to meet organisational needs

Critique the quality of existing OJT blueprints



Develop the OJT blueprints in accordance to the findings of the training needs analysis




The ability to:


Determine the parameters of OJT programmes based on relevant stakeholders’ requirements


The ability to:Learning to Learn Update self on new pedagogy as applicable


Parameters of an OJT programme must include: Findings of the training need analysis Programme goals and learning outcomes Skills and knowledge to be acquired Targeted work tasks, workers and workplace Areas of contextualisation






Skill Develop and Review Competency-based Assessment

Skill Description This skill describes the ability to develop and review a competency-based assessment plan.



Norm-referenced and criterion-referenced assessments Characteristics of competency-based assessments Components of an assessment plan Process of developing assessment plans Principles of assessments Rules of evidence Process of validation Quality assurance strategies Trends and developments in assessments



Develop assessment plans according to specified requirements Develop relevant assessment tools to support the assessment plans Identify quality assurance issues in an assessment system Prepare training frameworks for assessment implementation






The ability to:


Engage key stakeholders for the development and review of assessment plans


The ability to:Learning to Learn Update self on new developments related to competency-based

assessments It refers to the ability to develop and improve one’s self within and outside of one’s area of work.

Principles of assessment must include: Validity Reliability Flexibility fairness

The training framework must include: purpose of assessments types of assessments implementation process principles of assessments types of evidence assessment methods assessment tools assessment criteria plan and records





Version Control

Version Date Changes Made Edited by

1.1 1-May-17 Initial Version SSG and EDB



Definitions of the Five (5) Domains

Domain Definition


Knowledge includes the gathering of facts and information through traditional and digital forms. Analysis involves the cognitive processing, integration and inspection of single or multiple sources of facts and information required to perform work tasks and activities and takes into consideration, the work contexts in which the tasks and activities are carried out. The result of knowledge and analysis produce judgements on work tasks/activities/issues/areas, and the conceptualisation of solutions to solve problems at work.


Application involves the ability to perform work tasks and activities defined by the requirements of the occupation. Adaptation involves the ability to react to and manage the changes in the work contexts. The result of application and adaptation leads to the production of psycho-motor actions and behavioural reactions to the work tasks/activities/issues/areas, and the execution of the planned solutions to solve problems at work.


Innovation includes the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to the organisational goals. As a result of innovation, the organisation is able to reap the values from individual or team contributors to achieve organisational growth.


Social intelligence includes the ability to appreciate and use affective factors in leadership, relationship and diversity management guided by professional codes of ethics as effective individuals or team contributors.

Learning to Learn

Learning-to-learn includes the ability to improve on self-development within and outside of one’s area of work. It involves the continual inspection of one’s knowledge, analytical, application, adaptive, innovative and social skills that are needed to perform the work optimally and/or solve problems effectively.


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