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CS632 Group Project DocumentationTerrier Consulting and Training

Crystal Henderson, Rhythik Patel, Daniel Whitcomb, and Lenore Scanlon

Reference: The Art & Science of Project Management

Terrier Consulting and Training Virtual Telepresence Project CS632

CONTENTSProject Charter................................................................................3Stakeholder Identification................................................................5Communication Management Plan....................................................8Requirements Documentation.........................................................10Human Resource Plan.....................................................................12Quality Management Plan...............................................................15Risk Management Plan...................................................................23Lessons Learned............................................................................27

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Project CharterProject Title Virtual Telepresence (Video Conferencing and

Telecommuting)

Organization Terrier Consulting

Start Date April 1, 2015

End Date October 1, 2015

Project Champion

Executive Sponsor: Chief Information Office – Prof. KanabarProject Sponsor: VP of Information of Technology – Brian David Arffa

Purpose To address concerns with senior leadership related to the increased cost of air travel. This project will reduce travel costs, increase employee productivity, and contribute to Terrier Consulting’s sustainability efforts by reducing the carbon footprint caused by air travel and road commuting. We want to decrease the cost of commuting and travelling by offering telecommuting and video conferencing to our employees and clients. This will ultimately lower the costs for our customers and provide them with more flexible training options.

Description Terrier Consulting is a leading software training consulting organization. Many of their clients are located in remote areas. It is the company’s culture for all trainers to conduct a face-to-face software training at either customer sites or on-site training at our facility. The CIO has been been tasked with implementing a Green IT project that will help reduce cost. After reviewing the most recent operating budget, a reduction in travel expenses for our employees and customers would be considered a quick win. After hearing from a colleague about how telepresence technologies were easily installed and didn’t take a lot of time to implement, decided that this was an incentive to pursue.

Goals Reduce air travel budget by $1 million Reduce employee commute by 40% (2 days / week) Reduce office space by 30% by lowering the amount of rent of

square footage for cubicles. Establish and increase employee usage telepresence software

by 25% within the 1st month of implementation

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Success Criteria

Smooth project implementation – Less than 5% of uses file complaints or bug fixes.

Reduction in corporate travel costs – See a ROI within 3 years.$80,000.00 reduction in travel costs for 3 years in a row.

Reduction in carbon footprint due to decreased travel expenses – Reduction in 10%

Increased Employee and Customer satisfaction and productivity – measured by increase in retention of employees by 50% for the first three years.

Project Budget

$250,000 – 450 employees, 4 regional offices nationwide.Includes Software, Hardware-webcam, Training Costs, License Costs, upgrade costs

Milestones Project Charter and Scope Statement Approved – 4/13/2015

Vendor selection complete – 5/22/2015

Project Plan Complete - 6/23/2015

Rollout to the Regional Offices – 8/13/2015

Rollout to the Customer – 9/8/2015

Installation and testing of equipment complete – 9/21/2015

User training completed - 9/25/2015

Project completed – 10/1/2015

Signatures PM – Lenore C Scanlon Chief Information Office – Prof. KanabarVP of Information of Technology – Brian David Arffa

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Stakeholder IdentificationPower Scale: 1-Low, 10-Very High

Influence: 1-Low, 10 Very High Interest Scale: 1-Low, 10-Very High

Role Expectation Name Power

Influence

Interest

Executive Sponsor

Provides direction and guidance by request

Dr. Vijay Kanabar

10 8 10

Project Sponsor Provides guidance for the project by attending weekly project status meetings

Brian Arffa 6 8 10

Director of Project Management Office

Provides steering and guidance. Make recommendations for project planning and execution

Rachel Alt-Simmons

8 8 8

Project Manager

Oversees all activities and deliverables on the project

Lenore Scanlon

4 10 10

Director of Consulting and Training

Responsible for Tele-presence training. Oversees the design and implementation of course content

Crystal Henderson

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10 7

Lead Desktop and Network Configuration Specialist

Responsible for architecting and implementing the desktops and network configuration

Daniel Whitcomb

3 10 9

Lead Business System Analyst

Responsible for assessing the requirements and

Rhythik Patel

2 5 7

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their integration into the Tele-presence project

Software Vendor

Responsible for providing the Tele-Presence software

Cisco 5 10 5

Lead Quality Assurance Tester

Responsible for testing the quality of the project deliverables according requirements by identifying bugs

Tom QA Tester

3 5 7

Lead User Acceptance Tester

Responsible for testing the quality of the project deliverables according requirements to assess if the product can perform well in day-to-day business scenarios

Annie UAT Tester

2 5 7

Current and Prospective Customers

End Users who will perform the User Acceptance Testing as online students

Company

1, 2, 3

1 1 3

Current and Prospective Trainers

End Users who will perform the User Acceptance Testing as online trainers

Joe Trainer,

Cindy Consult,

Tom Teacher

2 6 5

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-Power/Interest Grid for Stakeholder Prioritization

Green: Supporters of the project Red: Critics of the project

Orange: Neutral party

PM Comments: As a project manager I must keep communication going with all stakeholders. I don’t have must power, but I do have high interest in see the project succeed.

Keep Satisfied: Executive Sponsor, Director of PMO, and Project Sponsor will be informed formally through written project documentation.

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Monitor Closely: Director of Training, Lead Desktop and Network Configuration Specialist, Lead Business Systems Analyst, and trainers will be kept informed informally by weekly project status meetings. Keep Informed: Customers will be informed through informal written communication which will include emails, instance messages, and phone calls.

Communication Management PlanMessage Description

(What is it about?)

Audience(Who is invited?)

Method(How are you communicating?)

Frequency(When and how Frequently?)

Sender(Who is sending it?)

Initiation Meeting

Review and approval of project charter and scope statement

ProjectSponsors

In Person Once Lenore Scanlon

Kick-off Meeting

Stakeholders and Project Team gets together

The entire team and Sponsors and stakeholders

Email, Tele-Presence Site, and Teleconference

Once Lenore Scanlon

RequirementsMeeting

Identifying Party needs

Project Team, key stakeholders, and Sponsors


Once Rhythik Patel

Vendor Selection Committee

Develop RFI/RFP, Vendor selection

Technical team leads


3x Rhythik Patel

Project Management Meetings

Review Progress. Review PM documents and update them.

Team Email, Tele-Presence Site, and Teleconference

Every Friday at Noon

Lenore Scanlon

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Milestone Meetings

Team meetings to address progress on project tasks and establish readiness to proceed to next project phase

Project Team + Sponsors


Each Milestone

Lenore Scanlon

Operational Readiness Review

Team meetings to address progress on project tasks and establish readiness to proceed to next project phase

Technical team leads


After each key testing milestone (i.e. Performance/Load testing, Regional rollout, Customer rollout)

Daniel Whitcomb

Project Completion Meeting

Administrative Closure

Project Team


Once Lenore Scanlon

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Requirements Documentation- Overall RequirmentsCategory Requirement Stakeholder Acceptance

CriteriaFunding Preliminary funding CIO, VP of IT Sign off on the

preliminary cost estimate.

Software Web Video Conferencing CIO, VP of IT CIO signs off on software to be used

Software Audio Conferencing CIO, VP of IT CIO signs off on software to be used

Hardware Webcams

Must have - HD 1080p video- Plug-and-play functionality- Auto focus- Compatable with PCs & MACs

CIO, VP of IT PM Signs off on hardware to be purchased

Hardware Headset

Must have- Built in microphone - Plug-and-play functionality- OR can have USB or 3.5mm jack plugged directly into to the pink microphone socket and green speaker socket ports.

CIO, VP of IT PM Signs off on hardware to be purchased

Training Software/Hardware Use Training Plan for

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software/hardware is signed off by HR?

Planning Schedule, Budget, Decision Points, Implementation

CIO, VP of IT Final details of implementation are approved by sponsors & published on website

Implementation

PM & Team Department Heads

Installation dry run meeting

Satisfaction

Post-Installation Survey CIO, VP of IT approve questions.

Results of electronic survey provided to sponsors

- Functional RequirementsWeb Video Conferencing Software Functional RequirementsThe web video conferencing software must have following feature- Software should support connection with MS outlook - Software should email Invitation feature- Software should support VoIP- Software should allow meeting recording- Software should allow users to participate via web browser or mobile device.- Software should allow user to create meeting reports- Software should support live chat- Software should have whiteboard feature- Software should allow user to screen share- 100+ participants should be supported Audio Conferencing Functional Requirements- On demand audio conferencing- It should support 100+ participants- Allow broadcast audio service, to allow participants to listed to a conference from their computer rather than dial in by telephone

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- Should have dial in national and international numbers

Human Resource Plan- Roles and Responsibilities

Project Manager (PM): The Project Manager is responsible for the success of the Virtual Tele-Presence project. The PM must approve all project expenses. The PM will provide initial evaluations and final evaluations to project team members after project completion. It is also up to the Project Manager to report project progress in accordance with the communications plan and to maintain a steady workflow.

Director of Consulting and Training (C&T): The Director of Consulting C&T is responsible for the Training of employees and clients in the use of the Tele-presence software. The Director of C&T will oversee the design of course content, creation of course materials, training plan, and evaluation strategy for the training.

Lead Desktop and Network Configuration Specialist: Lead Desktop and Network Configuration Specialist is responsible for providing an analysis of the current network infrastructure and its ability to support increased traffic from the telepresence software. The IT Director is also responsible for the implementation and monitoring of the implementation. The IT Director will report status to the PM in accordance with the project’s communications plan.

Lead Business System Analyst: The Lead Business System Analyst will be responsible for assessing the requirements of employees and customers and provide this input for the selection of telepresence software. The Business System Analyst will also provide input for evaluating the success of the project.

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- Project Organization ChartExecutive and Project Sponsor

Project Manager



Lead Business Analyst

Employee/Customer

Initiate Phase

C R I I I I

Planning Phase

C A R R R I

Rollout and Testing

C A R R R I

Evaluate

C A R R R I

R – Responsible for completing the workA – Accountable for ensuring task completionC – Consulted before any decisions are made

I – Informed of when an action/decision has been made

- Staffing Management Staff Acquisition and Management:

For the project all departments will be responsible for managing their internal staffs to complete project requirements. There is no requirement to contract or hire temporary employees for this project. Each task lead is responsible

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for communicating his/her needs with the Project Manager to ensure completion of the task

Performance Reviews:The project manager will outline performance expectations to each team member at the beginning of the project. Throughout the project’s life it is the project manager’s responsibility to evaluate and record team member’s performance in line with the outlined expectations. These final reviews will be discussed and shared first with the rater of the staff member, who will then utilize the information to formally evaluate the overall performance of the team member.

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Quality Management PlanProject Title:

Virtual Tele-Presence Version:

1.0

Date:

4/19/2015

Overview:Three metrics were identified for the project team to measure product quality:

1. Performance of the Tele-Presence Software, 2. achievement of same level of quality for course content, and 3. Customer Satisfaction.

Quality Responsibilities and Quality Roles:

For each of the above drivers a dedicated team leader(s) will be allocated.

Quality Assurance Approach:

Throughout the project QA will conduct the metrics for video quality, dynamic

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congestion, network traffic, and duration of microbursts.

Quality Control Approach:

Review of key metrics at key milestonesQuality Improvement Approach:

To increase performance purchasing more high-end equipment will be not be out of scope.

To increase course material quality, the contingency plan will be to hire a professional service group to train us on how to improve Tele-Presence course content.

Tools, Environment and Interfaces:Tele-Presence Bandwidth Quality Manager, Quality Matters Association, web analytics, and survey responses will be used. Spreadsheets will be used for budgeting. WordPress website will be used for communication. MS Project Plan will be used for scheduling.

Quality Reporting Plan: Weekly team meeting will be used to obtain quality data.

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- Quality Roles and Responsibilities

Role ResponsibilityProject Manager Obtain funding, manage budget and

schedule, oversee all activities, and ensure project quality.

Sponsors Provide funding, direction, guidance, make decisions for project planning and execution.


Provide direction, guidance, makes decisions on design and implementation of course content.


Provide direction, guidance, make decisions for project architecture and implementation, and roll out of product software.

Lead Business System Analyst

Responsible for assessing the requirements and their integration into the Tele-presence project.

Lead Quality Assurance Tester

Responsible for testing the quality of the project deliverables according requirements by identifying bugs and making sure they are fixed.

Lead User Acceptance Tester Responsible for testing the quality of the project deliverables according requirements to assess if the product can perform well in day-to-day business scenarios.

Vendor Provide direction, guidance, and expertize on installing on rolling out their Tele-Presence software. Correct any bugs/issues/problems in the software according to the software agreement.

- Define Quality Approach

1. Identify the trainers/customer quality objectives, and help them to express their expectations objectively using quantitative methods.

2. Identify professional standards for Tele-Presence learning and training experiences and green IT projects.

3. Balance needs and expectations of customers and stakeholders in regards to cost, schedule, and standards.

4. Define project quality standards and critical success factors.5. Develop a quality plan and process which includes quality

assurance (QA) and user acceptance (UAT) in order to achieve

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objectives. 6. Consider risk and complexity of the project and adapt processes

to provide the required level of quality.7. Develop performance measurements thresholds to ensure it

meets the project’s definition of success.8. Confirm trainers/customers buy-in of all quality objectives

included in the Quality Management Plan (QMP).

Quality Goal/Attribute/Standard Person or Entity ResponsibleTerrier Consulting and Training will be able to retain 90% of its existing customer base.

Executive and Project Sponsors

Video is high quality with nonoticable lag with 50 participants

Vendor, Lead Network and Desktop Configuration Specialist, QA Analyst

Software must provide 2 factor authentication for video connections

Vendor, Lead Network and Desktop Configuration Specialist, QA Analyst

The level of dynamic congestion – queueing delay should be less than 30 milliseconds

Lead Network and Desktop Configuration Specialist, QA Analyst

Tele-Presence traffic will co-exist with traffic from the Customer Relations Management System(CRM), email and Web services – Receive immediate warning of service degradation

Lead Network and Desktop Configuration Specialist, QA Analyst

Duration of microbursts are less than 2 seconds

Lead Network and Desktop Configuration Specialist, QA, UAT

Course exams/quizzes will indicate that course content still provides the same level of learning as face-to-face classes


100% of course material, assessment, and instruction will be through Tele-Presence Software

Trainers

Peer Review Process will certify the quality of Tele-Presence course components

Trainers, Project Sponsors, Lead QA, and Lead UAT Specialists, Project Manager, and QualityMatters.comi

Ensure that cost per course is comparable with competitors

Project Manager, Director of Consulting and Training

Critical Success Factors are achieved - all clients have installed the software, and the software is working as designed,

Project Manager, Project Sponsor

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and that everyone is satisfied with its use in their work environments. Reduce direct energy usage by 3.2 Megawatts

Executive Sponsor

Course Offerings and schedules are the same as fact-to-face courses


- Measure Project Quality

Term Definition GoalCustomer Retention Rate

Customer Retention Rate is calculated by measuring the percentage number of customers that we retained over a 3 month basis

Terrier Consulting and Training will be able to retain 90% of its existing customer base. It will be calculated quaterly.

Video Quality A measure of perceived video degradation. High-Definition video is video of higher resolution. Video image with considerably more than 480 horizontal lines (North America) or 576 horizontal lines (Europe) is considered high-definitionii.

Video is high quality with nonoticable lag with 50 participants

Authentication Two-factor authentication is a security process in which the user provides two means of identification, one of which is typically a physical token, such as a card, and the other of which is typically something memorized,

The user will not be able to access the Tele-Presence course without a username and password, and a course number.

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such as a security codeiii.

Dynamic Congestion

When data packets are being transmitted from the source to the destination. Congestion will lead to high packet loss, long delay and waste of resource utilization timeiv.

Queueing delay should be less than 30 milliseconds

Traffic The number of data packets sent/received through the network measured in bandwidth.

Tele-Presence traffic will co-exist with traffic from the Customer Relations Management System (CRM), email and Web. User will Receive immediate warning of service degradation

Microbursts A behavior seen on fast packet-switched networks, where rapid bursts of data packets are sent in quick succession, leading to periods of full line-rate transmission that can overflow packet buffers of the network stack, both in network endpoints and routers and switches inside the network. It can be mitigated by the network scheduler. In particular, micro-bursting is often caused by the use of the TCP protocol on such a network

Duration of microbursts are less than 2 seconds

Level of Service The amount and type of service which is appropriate to the needs and desires of the customers.

Course exams/quizzes will have the same bell-curve as the face-to-face course.

Course Material Lecture Notes, Reading Assignments, Lab Exercises, and

100% of course material, assessment, and instruction will be usable for Tele-

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Discussions Presence SoftwarePeer Review Process

The evaluation of work by one or more people of similar competence to the producers of the work of peer. It constitutes a form of self-regulation by qualified members of a profession within the training and consulting fieldv.

Peer Review Process will certify the quality of Tele-Presence course components

Cost per Course Ensure that cost per course is comparable with competitors

The cost of Terrier-Consulting Training courses must be + or - 10% of the cost of same courses offered by competitors

Critical Success Agreed upon project goals, tasks are assigned and responsible stakeholders are made accountable, and the scope is properly managed.

Critical Success Factors are achieved - all clients have installed the software, and the software is working as designed, and that everyone is satisfied with its use in their work environments.

Office Energy Efficiency

Reducing energy use reduces energy costs and may result in a financial cost saving to consumers if the energy savings offset any additional costs of implementing an energy efficient technologyvi.

Reduce direct energy usage by 3.2 Megawatts or more. See Goals on page 1 of Project Charter.

Course Offerings and Schedule

Terrrier Consulting and Training will offer the same courses with the same schedule as the previous face-to-face course offerings

Tele-Presence attendance will not have a decline < 2% compared to face-to-face courses with the same title offered at the same time.Historial data from last 2 years of face-to-face data will be compared to current Tele-Presence data.

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- Assure QualityThe Performance of the Tele-Presence Software is the biggest quality driver to the Tele-Presence training courses:

During the QA phase of the project we will gather data regarding video quality, dynamic congestion, and micro-bursting. If the quality does not meet the standards described above, the Lead Network and Desktop configuration specialist will engage the Cisco Vendor for advice on how to fine-tune the system to receive better and faster service.

During the UAT phase of the project we will gather data regarding network traffic. If the network traffic is slow, we will make a request to the executive and project sponsors to purchase equipment required to achieve the desired bandwidth

The quality of the course content is the second biggest driver. The course content must provide the same level of learning that was achieved through the face-to-face courses. The goals and objectives are clearly stated for each class. What the participants will know or be able to do at the end of each class will be measurable through assessments and surveys.

During UAT participants will be given the same tests and lab assignments which were given in the face-to-face courses. If the quality does not meet the above mentioned criteria, the curriculum will be redesigned and developed by the Director of Training and Consulting.

Customer satisfaction is the 3rd biggest driver of quality. Terrier Consulting and Training will office the same level of customer satisfaction. Customer satisfaction is measured by Customer Retention.

The Project Sponsor will invite the top 5 clients which have given us the most revenue in the past 2 years to participate in a pilot program where they can engage their employees in a mini Tele-Presence course for free. This will happen during the User Acceptance Testing Phase. The students from these courses will take a survey which will assess their experience. If the survey shows lack of interest, poor quality, or very little ROI for the client we will hire an outside consultant company to help us provide a better user experience.

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- Quality ControlQuality Control Action Person or Entity

ResponsibleMaintain Customer Base: Monthly participation numbers will be monitored.

Project Manager

Video Quality: Participate in software demonstration at Vendor site

Lead Network Specialist using Cisco Tele-Presence Bandwidth Quality Managervii, QA Analyst

Two Factor Authentication: User Authentication will be monitored through a back-end database program which will collect statistics.

Lead Network Specialist using Cisco Tele-Presence Bandwidth Quality Manager, QA Analyst

Queueing Delay: Participate in software demonstration at Vendor site

Lead Network Specialist using Cisco Tele-Presence Bandwidth Quality Manager, QA Analyst

Network Traffic: This will be monitored during integration and UA testing

Lead Network Specialist using Cisco Tele-Presence Bandwidth Quality Manager.

Duration of Microbursts: This will be monitored through all phase of testing.

Lead Network Specialist using Cisco Tele-Presence Bandwidth Quality Manager, QA Analyst, UAT Analyst

Course Assessments: Trainers will administer quizzes, exams, lab assignment in each course.

Trainers

Course material, assessment, and instructions usability will tested using volunteers

User Acceptance Tester

Certification of quality of Tele-Presence course components: Meetings will be held weekly to assess quality during testing. After go-live, the meetings will be held monthly.

Peer Review Group including key stakeholders and Quality Matters Association

Cost Effectiveness: For each course cost comparisons will be performed with its face-to-face counterpart course.

Project Manager and Lead BSA

Critical Success Factors: Result of trainer and customer surveys will be conducted monitored weekly.

Director of Training and Consulting, and Lead BSA

Energy Usage: Cost of electricity, heating, air-conditioning, and travelling will be monitored monthly


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Attendance: Tele-Presence course participation numbers will be compared to historical data of face-to-face courses at the completion of each course.


Risk Management PlanProject Title:


1.0

Date:

4/19/2015

Overview:Three metrics were identified for the project team to measure product quality:Performance of the Tele-Presence Software, Achievement of same level of quality for course content, and Customer Satisfaction.

Quality Responsibilities and Quality Roles:For each of the above drivers a dedicated team leader(s) will be allocated.

Quality Assurance Approach:Throughout the project QA will conduct the metrics for video quality, dynamic congestion, network traffic, and duration of microbursts.

Quality Control Approach:Review of key metrics at key milestones

Quality Improvement Approach: To increase performance purchasing more high-end equipment will be

not be out of scope. To increase course material quality, the contingency plan will be to hire

a professional service group to train us on how to improve Tele-Presence course content.

Tools, Environment and Interfaces:Tele-Presence Bandwidth Quality Manager, Quality Matters Association, web analytics, and survey responses will be used. Spreadsheets will be used for budgeting. WordPress website will be used for communication. MS Project Plan will be used for scheduling.

Quality Reporting Plan: Weekly team meeting will be used to obtain quality data.

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Project Title:


1 Date:

14 April 15

Methods and Approaches:1. Risk Management will be performed by identifying, mitigating, assessing

risks and by evaluating the controls set in place to mitigate risk.2. The group will use an Agile approach to reducing risk which is achieved

in part by breaking down the project into small chunks no more than a week long.

3. Approval of risk mitigation strategies will be elevated based on risk level.

Tools and Techniques:Risks will be classified in the Risk Breakdown Structure (RBS) and illustrated in the section below. To identify risk the team will brainstorm and utilize their individual experience in similar previous projects.

Risk Categories: Category RisksResourceBudgetCommunication

Technical

Procurement Delay, Unplanned software/hardware needsCommunication Skills, Team Inexperience, Geographic displacement of teamLoad Testing Failure, roll out failures

Stakeholder Risk Tolerance:High tolerance=3; medium=2; and low tolerance=1Issue Sponsor Project Manager Team MembersTechnical 1 0 1Communication 2 1 1Budget 1 0 1Resource 2 0 1Definitions of Probability:Probability will be measured by High (H), Medium (M) and Low (L). A high probability indicates that a risk is very likely to happen and must be planned for. Medium probability risks are ones that may happen. Risks that have a low probability are unlikely to occur but still have a small chance of occurring.Risk Management Funding and Contingency$50,000 has been set aside as contingency funding in the event that additional software/hardware is necessary or to cover the contingency plan in the event of load testing failures or rollout failures.

Frequency and Timing:Risk Analysis will be covered weekly as a risk mitigation strategy.

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- Risk Identification Updates

1

----------------------------------------------------------------------------- 0

High

Procurement (equipment delivery) delay

Unplanned software/hardware upgrade needs

Medium

Network Downtime

Geographic distribution of project team

Performance/Load Testing failure

Regional rollout failure

Customer rollout failure

Low Conflicts between project and production needs

Poor communication

Project team inexperience

Low Medium

1 ----------------------------------------------------------------------------- 0

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Risk ID

Risk Rating (H, M, L)

Response(Prevent, Mitigate, Transfer or Accept)

R01 Conflicts between project and production needs

L Prevent: Obtain project buy-in from functional areas and negotiate resource needs and priorities for the duration of the project with them.

R02 Poor communication L Prevent: Ensure that we follow the established communication plan.

R03 Project team inexperience L Mitigate: Ongoing coaching and mentoring from SMEs.

R04 Network Downtime M Mitigate: Ensure that the organization and project team have downtime procedures in place.

R05 Geographic distribution of project team

M Mitigate: Employ alternate communication methods to keep all project team members engaged and informed.

R06 Procurement (equipment delivery) delay

H Accept: Set aside a contingency plan for this risk.

R07 Unplanned software/hardware upgrade needs


R08 Performance/Load Testing failure


R09 Regional rollout failure H Accept: Set aside a contingency plan for this risk.

R10 Customer rollout failure H Accept: Set aside a contingency plan for this risk.

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- Definition of Impact of Risks Value Definition ExamplesHigh Extensive cost or schedule

impactSchedule adjustment > 1 month orCost impact > 25%

Medium

Significant cost or schedule impact

Schedule adjustment > 1 week orCost impact > 10%

Low Minor cost or schedule impact

Schedule adjustment > 2days orCost impact > 5%

Lessons Learned

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i https://www.qualitymatters.org/ii http://en.wikipedia.org/wiki/High-definition_videoiii http://searchsecurity.techtarget.com/definition/two-factor-authenticationiv http://www.sciencedirect.com/science/article/pii/S1319157812000195v http://en.wikipedia.org/wiki/Peer_reviewvi http://en.wikipedia.org/wiki/Efficient_energy_usevii http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/bandwidth-quality-manager-3-2/product_data_sheet0900aecd8065cab5.html

http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/bandwidth-quality-manager-3-2/product_data_sheet0900aecd8065cab5.html

http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/bandwidth-quality-manager-3-2/product_data_sheet0900aecd8065cab5.html

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