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BEECH HILL MEDICAL PRACTICE: Brochure278 Gidlow Lane, Wigan, WN6 7PD

Tel: 01942 821899Fax: 01942 821752

Our Mission Statement

To provide our patients with a high standard of Primary Care Services within a confidential, safe and caring environment, treating patients and their families with courtesy and respect.

If you are a new or existing patient, welcome to Beech Hill Medical Practice!

We are a four partner practice, (we are not a limited partnership)consisting of Dr TP Marwick, Dr HM Unwin, Dr CP Lord and Dr OA Ajibade.

In 1999 in order to maintain a high standard of care for all our patients, the practice moved to purpose designed facilities, on the site of the former Gidlow Nursing Home. Patients and staff benefit from spacious accommodation, ease of access to all areas, and ample car parking facilities. Special features include additional consulting rooms, and facilities for thedisabled.

We hope this booklet will provide information about the practice and the services that we offer, enabling you to make the best use of these services.Please keep this booklet in a safe place, near the telephone.

Our GPsDr. TP Marwick MBChB BSc, Qualified Liverpool 1986Dr. HM Unwin MBBS , MRCGP, DRCOG, DFRSH, Qualified London 1984Dr. CP Lord MBChB, Qualified Leicester1985Dr. OA Ajibade Bsc, MBChB. M.Med, Qualified IFE 1983Dr. MF Khan MBBS MRCGP, Qualified India 2001Dr. P Suntha MBChB MRCGP, Qualified Manchester 2006

Our Nursing TeamRachel Smith, Registered Nurse: Adult (2006)Louise Kenyon, Registered Nurse: Adult (2004)Heather O’Connor, Registered Nurse: Adult (2010)Ruth Winnard, Registered Nurse: Adult (1981)Pam Myers, Health Care Assistant (HCA)

Please see Practice website at www.beechhillmedical.co.uk for updates

http://www.beechhillmedical.co.uk/

Our Reception TeamOur receptionists are here to help you and advise on some queries. All information handled by them is in the strictest confidence. Please remember that they may ask personal questions in some situations - this information is for your doctor only. Should you need to speak privately with a member of the team we can arrange to do so in a private room.

How to Register with UsWe welcome new patients who wish to register with us and who live within our practice boundary. Requests to join the practice should be addressed to the receptionists who will give you the relevant information and forms to complete.In order to register at the practice you will need to submit 3 forms of identification, please see the list below (one document must be photo identification and 2 must confirm your address), for example:

Driving Licence Passport Utility Bill Bank/Building Society Statement(s) Mobile Phone Bill Letter from Benefits Agency Papers from the Home Office

Once all forms are completed you are required to attend for a mandatory new patient medical examination with our Health Care Assistant, afterwhich you will be registered at the practice.

Our Opening TimesThe surgery is open daily during the week from:-

• 7.00am until 8.00pm Mondays and Thursdays• 8.00am until 6.30pm Tuesdays and Fridays• 8.00am until 1.00pm Wednesdays

Our AppointmentsOur phone lines open from 8am-6.30pm Monday to Friday (upto 1pm on Wednesdays).Our surgeries run from:

Mornings: 7.00am-12.30pm Mondays and Thursdays8.50am to 11.40am Tuesdays, Wednesdays & Fridays

Afternoons/Evenings: 1.00pm-8.00pm Mondays and Thursday3.00pm-6.30pm Tuesdays and Fridays

Extended Opening HoursSince September 2008, for the convenience of our patients, we provide extended opening hours with pre-bookable appointments available during the hours of:

Mondays 7.00am to 8.00am and 6.30pm to 8.00pmThursdays 7.00am to 8.00am and 6.30pm to 8.00pm



Pre-Booking AppointmentsAll our extended hours appointments are available to pre-book up to 1 week in advance. In addition, we have a limited number of routine appointments that are available to pre-book up to 1 week in advance with each GP.

How do I book an appointment?We would prefer you to book an appointment on the day you wish to be seen. You can do this by telephone, on-line or by calling into the surgery. The earlier you are able to contact the surgery for an appointment the more choice will be available.To gain access to your personal on-line system, and book appointments on-line, please visit reception with 2 forms of identified, one must be photographic and the other confirming your current address and you will be provided with login details. The service can be accessed through our practice website.

Cancelling AppointmentsIf you are unable to keep your appointment it is ESSENTIAL that you notify us of this as soon as possible in order for us to offer this appointment to another patient.

EMERGENCIES Including During Out of HoursEmergency requests will be answered at the surgery during our telephone opening times of 8.00am-6.30pm Monday to Friday, except Wednesdays when they close at 1pm.

If you are calling on Wednesday afternoon between the hours of 1.00pm and 6.30pm, and you need attention or advice that cannot wait until the surgery re-opens, then please ring 01942 829911.

At all other times when the surgery is closed and you require urgent medical assistance that cannot wait until the surgery re-opens, please ring 111. Calls to the NHS111 service are free from both landlines and mobiles.There is also a confidential interpreter service. If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111. If you use sign language, NHS 111 also offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf and you’re then able to have a real-time conversation with the NHS 111 adviser, via the interpreter (access http://www.interpreternow.co.uk/nhs111/ for more details, including an online user guide).

Leigh Walk-In CentreYou can see an experienced Nurse fortreatment of minor injuries and illnesses, 7daysa week, 365 days a year, 7.00am to 9.00pmat Leigh Walk-In Centre, Leigh Infirmary, TheAvenue, Wigan. Alternatively you cantelephone them on 01942 264000.The centre offers treatment for minor illnesses including sore throats, infections/rashes, viral infections, minor burns/wounds, fractures, sprains and x-rays of upper/lower limbs, eye problems, minor head injuries etc. You do not need an appointment.

Accident & Emergency – 999Whatever the day or time, if you orsomeone else experiences severe chestpain, loss of blood or suspected brokenbones, go to the Royal Albert Edward InfirmaryAccident &Emergency Department or call 999. Accident and Emergency Departmentsare open 24hours a day/365days a yearand can assess serious injuries andprovide emergency treatment.



Extended Access to GP/Nurse AppointmentsIn July 2015 a new service was launched in the Wigan area offering patients additional access to GP/nurse appointments at one of the HUB sites in the Borough during the hours of 6.30pm-8.00pm Mondays to Fridays and 10.00am-4.00pm Saturdays and Sundays. There are 7 HUB sites across the borough.This service is being run by Wigan GP Access Alliance working together to increase access for patients at evenings/weekends. Patients should be aware that it is not the HUB site’s own GPs and staff that are necessarily manning these sites; rather it will be GPs/Nurses and practice staff who choose to work at these sites. Any registered Wigan Borough patient can ring 01942 482848 to access this service.

Home VisitsPlease try and attend the surgery whenever possible. Several patients can be seen at the surgery in the time it takes to see one patient at home. Most urgent requests for a home visit should be telephoned before 10.00am althoughemergency requests will be answered at all times during the hours of 8.00am-6.30 Monday to Friday (1.00pm on Wednesdays) on 01942 821899. When you request a visit, thereceptionist will ask for details, this is in the strictest confidence and it is intended to help your doctor to decide which calls are urgent.

Repeat PrescriptionsRequests for repeat prescriptions can bemade in person, by letter, on-line via thewebsite, or by fax.We do notaccept repeat prescriptionsby telephone, due to the possibility ofmistakes. We require 48 hours noticeforprocessing repeat prescriptions.

However, if your prescription needs to be ‘re-authorised’ ie. you have reached your maximum issue of repeats and the GP needs to review your medication, this process takes longer and may take 3-4 full working days to complete. In this instance you may be asked to make an appointment to see the GP to discuss your medication. Alternatively, you may be asked to make an appointment to see the Nurse/HCA/Phlebotomist for relevant tests ie. blood pressure, blood test(s) etc.

Children’s Under 5s ClinicWe run a surgery every weekday(excluding Wednesdays) between 3.30pm-3.45pm for theunder 5’s who are unwell.There is no needto make anappointment for this surgery - just turnup and your child will be seen.

Accountable Named GP for all PatientsFrom the 1st April 2015, all GP practices are required, by NHS England, to allocate ALL patients with a named accountable GP. Your named accountable GP will oversee the co-ordination of your care with other health professionals. However, your named GP does not take on 24-hr responsibly for your care; they will purely oversee the care that you receive.This does not mean that you have the right to see your named GP every time you book an appointment. All patientscan express who they would like to see, however, this may not always be possible due to appointment availability with that GP. If you would like to know your named GP, please contact the practice.



Nurse-Led ClinicsOur Practice Nursing Team provides the following services:

Diabetes Peripheral Arterial Disease (PAD) Ischaemic Heart Disease (IHD) Coronary Heart Disease (CHD) Asthma Chronic Obstructive Pulmonary Disease (COPD) Stroke Chronic Kidney Disease (CKD) High blood pressure Cervical Smears ECGs Spirometry Coil Checks/Removals Child/Adult Immunisations Immunisation for travellers, including yellow fever. Smoking cessation advice Diet,exercise and lifestyle advice Family Planning including hormone replacement advice

N.B.The above list is not exhaustive. If thereis something else that you would like todiscuss with the nurse, you are welcome to arrange a consultation.Tobook an appointment with a member of the Practice Nurse Team, pleasetelephone 01942 614307.

Health Care Assistant (HCA)Our Health Care Assistant is available throughout the week except Wednesdays, and weekends.The services the HCA offers include:

New Patient Medicals Fitting/Removal of 24-hr BP monitoring ECGs Blood Tests Blood Pressure Checks B12 injections Flu (adult/children), Shingles and Pneumonia vaccinations Health Promotion Advice Anticoagulation Clinic (with Dr Lord)

Foundation Year 2 Doctors (FY2)Our practice mentors FY2 Doctors as we feel it is extremely important for new Doctors to gain experience of General Practice. The Supervisor for FY2 Doctors at the practice is Dr Ajibade.

Family PlanningOur GPs or nurses will be happy to discuss any aspect ofcontraception with you during normalsurgery times.



GP Specialist ServicesOur GPs offer a number of additional services at the practice for the convenience of our patients:

Minor surgery procedures with Dr Marwick Joint Injections with Dr Suntha *Coil fitting with Dr Unwin 6 week mother/baby assessments with Dr Ajibade Anticoagulation clinic with Dr Lord

*Temporarily suspended - patients can obtain this service at the Family Planning Clinics. (Please check with our staff if you would like this service to see if this has been re-instated)

Non-NHS ServicesThe practice offers a range of additional non-NHS Services including:

Insurance Reports, Employers Reports&Solicitors Medical Records requests Holiday Cancellation Forms University Forms Travel Vaccinations Medicals (HGVs, taxi drivers etc) Miscellaneous letters

Please note that the above is outside the remit of the NHS and thus attracts a fee either payable by the company or by the patient – a list of fees is displayed in reception. Forms should be handed in at reception and not given to GPs at consultations. (Please also note that NHS work always takes precedence over non-NHS work and timescales may vary).

Other Service ProvidersFor the convenience of our patients we allow other services to utilise our rooms where possible so that patients don’t have to attend hospital etc. These include:

Midwives Health Trainer Physiotherapist Phlebotomist Counsellors Community Link Worker

District Nursing TeamsDistrict Nurse Teams offer a range of treatments to palliative care patients, housebound patients and those recently discharged from hospital. District Nurse teams are located at a variety of venues in the borough; they are not located at our GP practice. If you require the contact details of a District Nurse team near you please contact reception. If you require stitch/staple removal, dressings or ear syringing please contact the District Nurse Single Point of Access team on 01942 483483 who will arrange a suitably convenient appointment time. Please note that our practice nurses do notoffer these services.



Flu Vaccinations/Pneumococcal VaccinationsFlu vaccinations are available from September each year for those at risk, including patients over 65 years of age, diabetics, severe asthmatics and those suffering with chronic heart or lung conditions and renal problems etc. You will receive an invite to attend for vaccination if you are eligible.

Tests&ResultsIf you are asked to provide a sample to the practice ie. urine, sputum, stool etc please ask for the appropriate sample pot from Nurse Reception. Please ensure you write your name and date of birth clearly on the outside of the container. You must ensure you hand in your specimen pot before 11.30am at nurse reception as all specimens are collect at 11.30am prompt and we cannot store specimens overnight at the practice. If your specimen in handed in after this time you will be asked to provide another sample.

If you have had a blood test or x-ray arranged by the practice you do not need to contact us with the result; we will contact you if you have an abnormal result. However, if you do wish to enquire about your results after 1 week you can contact us between the hours of 2.00pm-3.30pm on 01942 614307 (excluding Wednesdays).Results will only be given to the patient and not to relatives/friends in line with patient confidentiality regulations.

Please note that results can take up to 10 days to come back with cervical smear results taking up to 6 weeks.

Sickness Certificates Doctors are not obliged to issue ‘sick notes’ for periods of absence from work of less than seven days, including weekends. After three days of absence you should obtain a self-certificate from your employer or you can download one from www.gov.uk. If your employers insist on a ‘private certificate’ then either they or you must be prepared to pay a fee for this service. An up-to-date list of fees is displayed in the reception area.If your absence if longer than 7 days and you feel you are unable to return to work you will need to see a GP.

Patients with Particular NeedsOur surgery is easily accessible topatients using a wheelchair. We also havethree designated parking spaces in the carpark and disabled access doors.Should you require the use of awheelchair whilst you are in the surgery,please ask at reception and we willprovide one for you during your visit.

Sign Language Interpreter ServiceWigan patients can access the services of a Sign Language interpreter to accompany them to GP appointments when needed. To do this patients contact Action on Hearing on either 0845 685 8000 or email them at [email protected]. They’ll require basic information ie. patient’s name, where the appointment is, the type of appointment and they’ll make the necessary arrangements to accompany the patient to their appointment.

Interpreter ServiceFor patients whose first language isn’t English and who need the services of an interpreter at their GP appointment, the practice can access the services of Language Line. This is a telephone interpreter service. If you require this service at your consultation, please let a member of staff know when you book your appointment.

Change of Address/Details



http://www.gov.uk/

If you move house or change any other details eg. name, telephone number, please let us know as soon as possible. It is essential that yourGP has the correct up to date information in the event that he/she needs to contact you.

Patient ConfidentialityWe respect your right to privacy and keepall your health information confidential andsecure. It is important that the NHS keepsaccurate and up-to-date records about yourhealth and treatment so that those treatingyou can give you the best possible adviceand care.This information is only available to thoseinvolved in your care and you should neverbe asked for personal medical informationby anyone not involved in your care. Youhave a right to know what information wehold about you. If you would like to seeyour records, please write to the PracticeManager with your request ensuring thatyour name, address, date of birth and signature is included or complete one of the forms at main reception.We adhere tothe DPA 1998 and Confidentiality NHSCode of Practice.

ChaperoneWe are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Please let us know if you require one and this will be arranged.

Violent or Abusive BehaviourThe NHS has a zero tolerance policy with regards to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. Inthis situation we will follow the practice policy which may include calling the police depending upon the scale of the abuse and may ultimately lead to removing the patient from the practice list.

Are You a Carer?A carer is an unpaid person who providesregular and substantial care to an adult orchild who is ill, frail or disabled. The Wigan and Leigh Carers Centre (01942 705959) can:

Let you know about the help that’savailable to you Put you in touch with other carers, who can support you through shared

experiences Help you to help other carers Give you details of activities for carers, and meetings of the carers forum Update you on initiatives for carers.

If you are caring for someone please let reception know so that we can make a note in your medical records and in the medical records of the person you are caring for. Please also see our dedicated Carers Noticeboard in the GP corridor. Our Carer’s Lead at the practice is: Pamela Myers, Health Care Assistant.

Safeguarding Children and Vulnerable AdultsWe have a Safeguarding Children & Adult practice policy and all our staff undergo Safeguarding training on a yearly basis. The Safeguarding Lead at the practice is Dr Helen Unwin.



Removing Patients from the ListThe most common reason for removing patients from our list is that the patient has moved outside the practice boundary. Other justifiable reasons for removing patients include violence, theft or other unreasonable behaviour. These are very rare and exceptional circumstances and only ever used as a last resort. We will always try to work with out patients to resolve any problems and issue a warning if there is a possibility that they may be removed. We will always give a reason for removing a patient. We will never remove a patient from our list because of:

Costly treatment. Making a complaint or raising a concern. Suffering from a particular clinical condition or disability. Their race, gender, social class, age, religion, sexual orientation, appearance.

FeedbackWe welcome patient comments/suggestions regarding the care we delivery to you. Your comments help us to improve and find ways to better meet your needs and those of others. You can provided feedback by either writing into the practice, speaking to the Practice Manager, completing a form and placing it in the ‘comments’ box on the back wall of main reception or via the website.

Friends & Family TestAs part of the NHS Family & Friends Test (FFT) scheme, when you visit our surgery you can complete a short FFT questionnaire. This is anonymous and your completed questionnaire should be placed in the designated FFT box in main reception.

Patient Participation GroupOur practice has a well-established Patient Participation Group (PPG). The aim of the group is to meet, discuss and share ideas on how we can improve services for our Patients. We have a dedicated PPG notice board on the back wall in main reception where you’ll find previous minutes of meetings, details of future meetings etc. You can also find this information on our website. We are always keen to welcome new members to the group of all ages. If you would be interested in joining please contact the Practice Manager, or leave your details at main Reception.

Practice CharterWithin this Practice we wish to offer allour patients the highest standard ofmedical care. This charter sets out thestandards of care that you can expectfrom us together with the standards,which we expect from you.We view yourhealth care as a partnership between ourselves and you, as the patient, in whicheach of us has rights and responsibilities.As a patient you may expect certainstandards from us. You have the right tothe following:

Information and answers aboutyour health, in particular anyillness and its treatment. Alternative forms of treatment. Possible side effects. Prevention and avoidance of illness recurring. To be prescribed appropriatemedication. To have access to your healthrecords, subject to any limitations of the law. To receive support andencouragement if you would liketo lead a healthier lifestyle,

bytalking to one of our HealthTrainers (please ask for moreinformation) To be referred to aspecialist acceptable toyou if your GP considersit necessary.



To have access toinformation about our servicesvia the practice leaflet To have your privacy respectedand to be dealt with in the strictest confidence by

thePractice team.In addition to your rights we feel aresponsibility to provide the following:

To greet you courteously andpromptly. To offer you the opportunity tosee a doctor within a reasonabletimescale.

In return your responsibilities are:

To value your health andmaintain a healthy lifestyle andminimise health risks. To treat the GP’s and all staffwith courtesy and respect. To try and call outside peaksurgery times with routinerequests. Not to call for home visitsunless you are completely unableto get to the surgery.

Homevisits are time consuming andthe doctor can see many morepatients in the surgery, leadingto benefits for both doctor andpatient.

Not to request an out of hourscall unless it is a genuineemergency. To arrive on time for yourappointment. To cancel your appointmentshould you no longer need it. To inform the Practice of anychange of name, address ortelephone number.

Any comments, suggestions or complaints about anyaspect of our service should be directed to the PracticeManager in the first instance.

Freedom of Information: Publication SchemeThe Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities. FOI replaced the Open Government Code of Practice, which had been in operation since 1994.

Summary Care RecordThere is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from, any bad reactions to medicines you have had along with your name, address, date of birth and NHS number. Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when the GP practice is closed. This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you. Only Healthcare staff will have access to your Summary Care Record. They’ll always ask for your permission every time they need to look at your Summary Care Record. If they cannot ask you (for example if you are unconscious or otherwise unable to communicate), healthcare staff may look at your record without asking you, because they consider that this is in your best interest. If they have to do this, this decision will be recorded and checked to ensure that the access was appropriate.It’s not compulsory to have one, you can opt-out.

If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. (Opt-out forms are held at reception or can be downloaded from the website www.hscic.gov.uk/scr). Please see the SCR noticeboard in main reception for further information.



CARE DATA: Important changes to how we handle your personal data Practices are required to supply your personal and confidential medical information to the Heath and Social Care Information Centre (HSCIC). This information will be taken from the practice in a form that can identify you. The practice has NO choice but to allow the HSCIC to extract this information. However, individual patients can instruct the Practice to stop the transfer of their data. For more information on the reasons for this data extract please go to www.nhs.uk/caredata . Leaflets explaining more about this data sharing are on display in the practice, they can also be found on our practice website. If you would like to ‘opt out’ of sending your confidential information please write to the surgery.

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. The information along with your postcode, and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you. If you are happy for your information to be used in this way you do not need to do anything.

What to do in time of BereavementIf Death Occurs at home:1. Telephone the Doctor. He or she willvisit to confirm death has taken place2. Contact the funeral Directors.

If Death occurs at hospital1. Contact the Funeral Directors to informthem that their services will be required.2. Collect the Doctor’s Death Certificatefrom the hospital.3. Take this to the registrars for the area inwhich death took place.4. Take the white form to the FuneralDirectors who will take over completeresponsibility for arranging the funeral.

If you have a complaintIf you have a complaint or concern aboutthe service you have received from theDoctors or any of the staff working in thispractice, please let us know. We operate apractice complaints procedure as part of aNHS system for dealing with complaints.Our complaints system meets nationalcriteria. Please see our ‘Practice Complaints’ Leaflet in reception for full details.

How to complainWe hope that most problems can be sorted out easily and quickly, often at the time theyarise and with the person concerned. If yourproblem cannot be sorted out in this wayand you wish to make a complaint, wewould like you to let us know as soon aspossible - ideally, within a matter of days orat most a few weeks - because this willenable us to establish what happened moreeasily. If it is not possible to do that, pleaselet us have details of your complaint:

within 6 months of the incident that caused the problem;or

within 6 months of discovering that you have a problem; provided this is within 12 months of the incident.



Complaints should be addressed to thePractice Manager or any of the Doctors.Alternatively, you may ask for anappointment with the Practice Manager, inorder to discuss your concerns. She willexplain the complaints procedure to youand will make sure that your concerns aredealt with promptly. It will be a great help ifyou are specific as possible about yourcomplaint

What we will doWe shall acknowledge your complaintwithin three working days and aim to havelooked into your complaint within tenworking days of the date when you raised itwith us. We shall then be in a position tooffer you an explanation, or a meeting with the people involved.When we look into your complaint, we shall aim to:

Make it possible for you to discuss the problem with the Practice Manager Find out what happened and what went wrong Make sure you receive an apology, where this is appropriate Identify what we can do to make sure the problem doesn’t happen again

Complaining on behalf of someone elsePlease note that we keep strictly to therules of medical confidentiality. If you arecomplaining on behalf of someone else, wehave to know that you have theirpermission to do so.A letter signed by theperson concerned will be needed, unlessthey are incapable (because of illness) ofproviding this.

Further Help & Advice

Greater Manchester NHS Independent Complaints Advocacy (ICA) 5th Floor Arthur House,Chorlton Street,Manchester, M1 3FHTel: 0808 802 3000

Wigan Citizens Advice BureauWigan Life Centre, The Wiend, Wigan, WN1 1NJTel: 0844 826 9713

Patient Advisory Liaison Service (PALS)Wrightington Wigan and Leigh NHS Foundation TrustRoyal Albert Edward Infirmary, Wigan, WN1 2NNTel: 01942 822376 Email: [email protected]

Complaining to the Health Care CommissionWe hope that, if you have a problem, youwill use our practice complaints procedure.We believe this will give us the best chanceof putting right whatever has gone wrongand an opportunity to improve our practice.However, if you are dissatisfied with theresult of our investigation you shouldcontact the Parliamentary and HealthService Ombudsman on 0345 0154033.

Contacting the Care Quality CommissionIf you have a genuine concern about a staff member or regulated activity carried on by this Practice then you can contact the Care Quality Commission on 03000 616161, or alternatively visit the following website: http://www.cqc.org.uk.



Useful Contact Numbers

Age UK Wigan 01942 241972Beech Hill Medical Practice 01942 821899Citizens Advice Bureau 08448 269713Dentist (Out of Hours) 07876 357967Domestic Violence Centre Wigan (DIAS) 01942 495230England’s Pharmacy 01942 242895Giving Blood 0300 1232323GP Out of Hours Service 01942 829911GUM - Sullivan Way 0797 4490068GUM - Wigan Galleries 01942 483188HealthWatch Wigan 01942 489737Independent Domestic Abuse Centre (IDAC) 01942 262270Leigh NHS Walk-in-Centre 01942 264000Royal Albert EdwardInfirmary 01942 244000Samaritans Wigan 01942 492222Veterans Council 01774 731099Victim Support 01942 489929Wigan Borough Clinical Commissioning Group 01942 482711Wigan & Leigh Carers Centre 01942 705959

Practice Brochure Reviewed by Practice Manager: April 2016Next Review Due: April 2017

If you require this brochure in another language, braille or larger print please inform a member of the reception team.



· web viewafter three days of absence you should obtain a self-certificate from your employer or...

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