we3-25-09. cooperation we3-25-09 cooperation problem solving we3-25-09
TRANSCRIPT
WE3-25-09
Scout Leadership Themes
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Cooperation
Agenda
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Cooperation Problem Solving
Agenda
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Cooperation Problem Solving Team Building
Agenda
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Cooperation Problem Solving Team Building Communication
Agenda
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The 5 Whys strategy is an easy and often-effective tool for uncovering the root of a problem. Because it is so elementary in nature, it can be adapted quickly and applied to most any problem. Bear in mind, however, that if it doesn't prompt an intuitive answer, other problem-solving techniques may need to be applied.
Problem Solving
WE3-25-09
The 5 Whys strategy is an easy and often-effective tool for uncovering the root of a problem. Because it is so elementary in nature, it can be adapted quickly and applied to most any problem. Bear in mind, however, that if it doesn't prompt an intuitive answer, other problem-solving techniques may need to be applied.
The 5 Whys is a simple problem-solving technique that helps users to get to the root of the problem quickly.
Problem Solving
WE3-25-09
The 5 Whys strategy is an easy and often-effective tool for uncovering the root of a problem. Because it is so elementary in nature, it can be adapted quickly and applied to most any problem. Bear in mind, however, that if it doesn't prompt an intuitive answer, other problem-solving techniques may need to be applied.
The 5 Whys is a simple problem-solving technique that helps users to get to the root of the problem quickly.
Benefits of the 5 Whys include: It helps to quickly determine the root cause of a problem It is easy to learn and apply
Problem Solving
WE3-25-09
Example:
Following is an example of the 5 Whys analysis as an effective problem-solving technique:
Why is our client, Hinson Corp., unhappy? Because we did not deliver our services when we said we would.
Why were we unable to meet the agreed-upon timeline or schedule for delivery? The job took much longer than we thought it would.
Why did it take so much longer? Because we underestimated the complexity of the job.
Why did we underestimate the complexity of the job? Because we made a quick estimate of the time needed to complete it, and did not list the individual stages needed to complete the project.
Why didn't we do this? Because we were running behind on other projects. We clearly need to review our time estimation and specification procedures.
5 Whys Strategy
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EMPATHY. Putting yourself in the other person's place. INVENTION. Inventing as many solutions to a problem as you can. SELECTION. Deciding which solution is the best for the most people
Problem Solving
WE3-25-09
EMPATHY. Putting yourself in the other person's place. INVENTION. Inventing as many solutions to a problem as you can. SELECTION. Deciding which solution is the best for the most people
These problem-solving skills put Scouts in charge of the process. They learn how to weigh alternatives, find creative solutions, and avoid potential problems. While the process is introduced through the use of stories, with practice, it can be applied to real-life situations. With experience, you can learn a simple and thoughtful process which you can use in solving real problems you are faced with..
Problem Solving
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Purpose - Will the team clearly understand why it exists, what it is to do and how it will know they are successful? The team and management must agree to written purpose or mission statement so that they are working together in a common direction towards solutions that meet their overall purpose. Team goals and management deadlines should align with their overall purpose and will serve to guide the team performance and help them meet challenges.
5 P’s Team Building
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Participation - Who would be the best people to include on the team and how large should the team be in order to accomplish its purpose? Management needs to consider necessary skill sets, professional attitudes, and process knowledge when selecting team members. In addition, for membership at the formation of team or as team personnel needs to grow, look for a balance between personality types for both task and people focus to be included so the solutions team may design will be more diverse and innovative to achieve team purpose and required work.
5 P’s Team Building
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Placement - Where will the team members be physically located and how often should the team plan to have meetings? If the team is to be an intact work group, this may make some things simpler but the team will need a meeting room for complex problem solving. If the team is spread over multiple sites, managers will need to consider costs and possible problems team may have due to culture or time differences, and then determine whether travel for some meetings is required or if any special equipment is needed for members to meet regularly via phone or on-line.
5 P’s Team Building
WE3-25-09
Process - How will the team get to where it needs to go in order to accomplish its purpose? The team should develop and agree to their ground rules, any constraints that management may set related to decision-making authority or functional boundaries. Initial team training should include meeting management with a suggested meeting agenda and record-keeping formats, interpersonal communication, problem solving, and if relevant to team's work include process mapping.
5 P’s Team Building
WE3-25-09
Plan - Will the team acknowledge when its project or assignment will be complete and know what it needs to accomplish its tasks? If the team goals are specific to their purpose and the team agrees these are relevant and achievable goals, then the team needs to agree to a timeline for goals and a way to measure how they are doing towards goals. Not only should the team and their management define work deadlines and expected milestones in its goals and schedules, but it should also include necessary training to acquire team and task related skills.
5 P’s Team Building