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Manchester Underwriting Management is a specialty underwriting agency based in the UK and dealing with insurance brokers in the UK and around the world.

We offer a growing range of products including Professional Indemnity, Directors & Officers / Management Liability, Casualty and Cyber.

We operate from London, Chesham, Bristol and Leeds, providing a market-leading service with direct access to decision-making underwriters, claims adjusters and the directors.

A LITTLE BIT DIFFERENTMUM strives to be market-leading in all classes of business that we write. This means:

• Delivering first-class service in a first-class manner.

• Broad policy cover with capacity provided by quality insurers.

• Experienced underwriters who are flexible and responsive. We will do deals for the right business and walk away from trouble.

• Responsive claims adjusters who are actively involved in all aspects of handling a claim.

• Solutions not problems – we won’t waste your time asking pedantic questions that don’t make a difference.

• We will talk straight and knowledgeably and will deliver what we promise with integrity.

• We can write individual risks and scheme business by way of delegated authority.

• We also have a London Market offering that can write international business on a direct or facultative reinsurance basis, and we will delegate authority to international coverholders for the right business.

Manchester Underwriting Management LimitedLink House, St. Mary’s Way, Chesham, Buckinghamshire, HP5 1HRT 01494 770 700 F 01494 774 724

Forum House, 15-18 Lime Street,London, EC3M 7ANT 020 7929 3413

St Nicholas House, 31-34 High Street,Bristol, BS1 2AWT 01174 286 380

3rd Floor, St Paul’s House, 23 Park Square South,Leeds, LS1 2NDT 01135 129 010

OVERVIEW

UK PROFESSIONAL INDEMNITYWe write Professional Indemnity for a broad range of risks, from Insurance Brokers and Estate Agents to construction professionals such as Architects, Engineers, Project Managers, Quantity Surveyors, Design & Construct and Chartered Surveyors who undertake survey and valuation work.We also write emerging professions such as IT, Media and Graphic Designers through to a wide range of Miscellaneous, Business Consultants and Management Consultants.

Sachin Gupta DirectorT 01494 770 704E [email protected]

CYBERManchester Underwriting Management’s Cyber product is designed for all types of businesses, ranging in size, industry and profession; from trade and manufacturing through to professional services. We welcome enquiries for risks of all shapes and sizes. There are very few risks that will fall outside our appetite.

Richard Webb DirectorT 01494 781 113 E [email protected]

CASUALTYMUM’s Casualty team offers primary and excess layer liability coverage across a broad range of industries and trade sectors. Our approach is to build long-term relationships with our brokers and clients. As ever, brokers have direct access to experienced and responsive underwriters who provide prompt quotations and an exceptional claims and risk management service.

Antony Broome Joint Managing Director, Casualty DivisionT 0113 512 9010 E [email protected]

Pat Wood Joint Managing Director, Casualty DivisionT 020 7933 9366 E [email protected]

CLAIMSClaims is the real test of an insurance product. We are actively involved in all claims offering a fair and swift service. Moreover, we make sure all key parties are aware and involved when challenges arise.

Dan Cooper Claims Manager T 01494 781 133 E [email protected]

Dominique Liberto Deputy Claims Manager T 01494 781 136 E [email protected]

www.manchesterunderwriting.com

Manchester Underwriting Management Ltd Registered in England and Wales Company No: 06949244. Registered Office: Link House, St. Mary’s Way, Chesham, Buckinghamshire HP5 1HR.

For more information, please see www.manchesterunderwriting.com. When we offer insurance products we will state clearly which insurer will underwrite the policy. Any description of cover in this brochure does not include all terms, conditions and exclusions of any cover we may provide, which will be contained in the policy wording itself.

• Flexible attitude to underwriting and premiums

• ‘Can do’ approach to risk with each risk evaluated on its merit

• Industry-specific wordings

• PI and Liability covers for SME businesses

• £10million limit of indemnity • Aggregate and any one claim

wordings as standard• Primary and excess layers • Tailor-made schemes

Our focus is first and foremost on quality. We can be flexible on premium but will not go “off piste” in terms of quality in the pursuit of income.Below is a list. Those in bold are target areas where we are most likely to be flexible. We will write all others except those which are shown in red italics, which are the few that don’t currently interest us.

ESTABLISHED PROFESSIONSAccountantsArchitects (small, especially start ups)ArchitectsCivil Engineers (start ups are target)Design & Construct (contingent)Design & Construct (in-house design)Loss AdjustersChartered Surveyors (including valuation work) Computer ConsultantsElectrical Engineers (start ups are target)Employment AgenciesEngineers (start ups are target)Estate AgentsHeating / Ventilating / Air Con Engineers (start ups are target)IFAsInsolvency PractitionersInsurance Brokers (personal lines)Insurance Brokers (commercial)IT IndustryLandscape ArchitectsLand SurveyorsLloyd’s Managing or Names AgenciesLondon Insurance Market RisksMedia & CommunicationsMechanical EngineersProject ManagersPublic Relations ConsultantsQuantity Surveyors (start ups are target)Reinsurance BrokersSolicitorsStructural Engineers (start ups are target)Valuers

OTHER, NEW OR MISCELLANEOUS PROFESSIONSAccident InvestigatorAcoustic Consultant Agricultural ConsultantArbitratorArt DirectorsAuctioneerAuthorBailiffBusiness CoachingCareers Advisory ServiceChange Management ConsultantsCharityCommunity Action GroupCompany RegistrarCompany Search AgentConference Organiser Consulting Chemist Counselling ServiceCourt ReporterEcologist Education Advisory ServiceEmployment / Recruitment Agent Energy Assessors Enquiry AgentEvent Organiser Expert WitnessExport ConsultantFire Protection ConsultantFood Industry ConsultantForensic AccountantForestry ConsultantFreight ForwarderFuneral Director GenealogistHorticultural ConsultantHuman Resource ConsultantsInformation Bureau

PROFESSIONAL INDEMNITY APPETITE

If a profession isn’t listed it will more than likely fall into the “Miscellaneous” category and represent a target risk for us.

IF YOU HAVE ANY QUESTIONS PLEASE CONTACT US ON:

OTHER, NEW OR MISCELLANEOUS PROFESSIONS continued

Interior DesignerInvestigatorLand AgentLaw CentresLaw Costs DraughtsmanLaw Search AgentLifting Equipment TesterLiterary AgentLoss Adjuster / AssessorMagistrate and Clerk of JusticeManagement ConsultantMap DrawerMarine SurveyorsMotor EngineerMuseumNon-Destructive TesterPharmaceutical ConsultantPhotographerPhotographic LibraryPortable Appliance TesterProduct Designers Quality Assurance ConsultantRecords ManagerRelocation AgentRenewable Energy Consultant

Research AssociationResidential Managing / Letting AgentsSafety Consultant / Officer / Group Scene ExaminationsSecretarial ServiceSecurity ConsultantShipbrokerShipping and Forwarding AgentSmall Business Advisory ServiceStatisticianStatutory BodyStocktakerStrategic Management ConsultantSurface Coatings ConsultantTimber Treatment Consultant Tourist AssociationTown PlannerTrade AssociationTraffic ConsultantTraining ConsultantsTranslatorVAT ConsultantsWedding PlannerWildlife ConsultantsYacht Broker

PROFESSIONAL INDEMNITY APPETITE

Office Tel: 01494 770700 www.manchesterunderwriting.com

Sachin Gupta [email protected] Tel: 07584 343691 Nick Mazur [email protected] Tel: 01494 770705Alexander Stephenson [email protected] Tel: 07584 343690Matthew Greene [email protected] Tel: 01174 286380Adam Fraser [email protected] Tel: 01494 770701Oliver Dallimore [email protected] Tel: 07944 977203Scott Walker [email protected] Tel: 01494 781116Huw Morgan [email protected] Tel: 020 7256 3707 Tom Evans [email protected] Tel: 01174 286386

Steven Smith [email protected] Tel: 01494 781112Maria Holdom [email protected] Tel: 01494 781137Maryam Ali [email protected] Tel: 01494 781139Nick Allen [email protected] Tel: 01494 770703Scott Miller [email protected] Tel: 01494 781131Grahame Nettleton [email protected] Tel: 01494 770702Dominique Liberto [email protected] Tel: 01494 781136Dan Cooper [email protected] Tel: 01494 781133Simon Barclay [email protected] Tel: 01494 781117

@MUM_NewsManchester Underwriting Management Ltd



BROKERS’ OWNPROFESSIONAL INDEMNITY

INSURANCE INFORMATION

PACK

BROKERS’ OWN PROFESSIONAL INDEMNITY INSURANCE

Manchester Underwriting Management’s products for Insurance Brokers’ Professional Indemnity are specifically designed to provide practical, real protection to brokers. This is a premium product where you know that we start the relationship intending to provide support in avoiding problems in the first place and then unbelievably good cover if things go wrong. It’s more than just insurance, though. It’s a business support service too.

The whole package is hard to compare with the existing market. So, for once, premium alone just can’t be the sole differentiator.

Our product is BIBA-accredited.

Most brokers have had to change insurer once or twice in the last few years as insurers have come into the market aggressively then pulled back or even exited after getting it horribly wrong. Some insurers adopt a very aggressive claims handling approach when you need real support from day one. MUM and CGPA are offering proper cover, priced sensibly, secured by an insurer that has commitment to the broker PI market right at the heart of its very existence. Moreover, MUM’s underwriters have many, many years’ experience in this class.

KEY FEATURES: No contracting out of the Insurance Act 2015 No Basis Clause No warranties No conditions precedent (not even claim notification)

Very broad protection against innocent non-disclosure

Late notification protection 7 days after expiry to notify claims Civil liability cover including defamation, dishonesty, loss of client money and joint ventures

Costs in addition to the limit of indemnity Regulatory investigation costs Compensation for court attendance Automatic binding authority cover Data Protection defence costs cover Loss of client cover – if your business makes a loss in its P&L because of your losing a client following the payment of a PI claim, MUM will indemnify you up to £25,000 for that loss (exclusive to BIBA members)

Fidelity automatically covered (exclusive to BIBA members)

Totally fair treatment not only promised but written into the wording.

CGPA EUROPE

MUM has partnered with CGPA Europe. CGPA have specialised in writing almost nothing but insurance intermediaries’ PI for over 85 years and are rated A- by Standard & Poor’s. Formed in France as a mutual by brokers and agents for brokers and agents, CGPA is now offering its unrivalled support to the intermediary market in the UK through its subsidiary, CGPA Europe. CGPA’s board even comprises mostly agents and brokers.

CGPA have specialised in writing almost nothing but insurance intermediaries’ PI

for over 85 years.

CGPA has been providing Professional Indemnity insurance for insurance brokers and agents since 1930.

CGPA has expanded to write business in Italy, Ireland and now the United Kingdom through its subsidiary, CGPA Europe.

Having specialised in just one profession, CGPA has built a deep technical knowledge of the dangers insurance brokers face and the insurance cover they need.

CGPA Europe is rated A- by Standard & Poor’s and is authorised to write business in the UK through the EU’s passporting regime.

Manchester Underwriting Management LimitedLink House, St Mary’s Way, Chesham, HP5 1DG manchesterunderwriting.comTel: 01494 770 700Manchester Underwriting Management Ltd Registered in England and Wales Company No: 06949244. Registered Office:Link House, St. Mary’s Way, Chesham, Buckinghamshire HP5 1HR.


With MUM and CGPA, you can reach for our legal support team at Mills & Reeve, free of charge. They will provide an early claims advice service which will operate if an insurer has reserved its rights or declined cover for one of your client’s claims. Simply contact them by email or telephone and they will provide assistance to help you to assess whether the insurer’s decision can be legitimately challenged and, if it can, to provide guidance about the approach you may legitimately take to protect your client’s position.

Mills & Reeve is a major UK law firm renowned for the outstanding service they provide to national and international clients, for their collaborative culture and for their deep sector expertise. They have been ranked first in the UK for client satisfaction in the Legal Week annual client satisfaction survey.

The MUM approach to handling claims for insurance brokers is to move quickly and avoid a circumstance becoming a claim. The most common cause of claims against brokers is where an insurer refuses to indemnify. It is at this early stage that MUM would look to be actively involved.

SUPPORTING YOU WITH PROBLEM CLAIMS

We don’t just want to support you when you have a claim. We’d rather you didn’t suffer the claim with all its aggravation, management time and reputational risk in the first place. Most brokers’ claims start off with a client that makes a claim who doesn’t get the experience that they expected. From time to time, there may be a question mark about whether the policy covers the loss they have sustained and that can become a difficult and risky period for your firm. If a policy does not cover a loss your client has sustained, your own PI insurance may be on the line.

It’s more than just insurance. It’s a business support service too.

CYBERWHO IS IT FOR?Manchester Underwriting Management’s Cyber product is designed for all types of businesses, ranging in size, industry and profession; from hospitality, healthcare and retail through to professional services. MUM’s approach means we welcome enquiries for risks of all shapes and sizes written with top quality capacity. There are very few risks that will fall outside our appetite: payment processors; financial institutions; NHS and local authority; gaming, gambling and dating sites.

WHY YOU NEED IT?When thinking about cyber risk and whether or not to purchase cyber insurance, it is worthwhile considering how the client will:

• Resolve a security or privacy breach? Do they have a plan in place with immediate access to individuals who are experienced at handling cyber events?

• Restore corrupted or encrypted systems and data?

• Respond to system disruption? What is the likely impact on a client’s ability to trade?

• Manage any reputational issues arising from a breach?

• Manage communications with the Information Commissioner’s Office?

• Manage any civil suits and regulatory actions seeking damages or imposing penalties?

CYBER

MANCHESTER UNDERWRITING MANAGEMENT CYBER PRODUCT IN A NUTSHELL:• An integrated breach management

solution.• Coverage triggers when an Executive

Officer discovers or reasonably suspects a cyber incident.

• No retroactive limitation.• No sub-limits for core cyber coverages.• Business Interruption coverage

applies to total or partial interruptions of the insured’s or an outsourcer’s computer system.

• Extended Indemnity period for Business Interruption losses.

• Underwritten specifically as primary to any other applicable insurance.

• Worldwide territorial and jurisdictional limits.

• Cover for computer system ‘betterment’ where the loss doesn’t exceed that which would have been incurred.

• Loss mitigation expenses cover includes reimbursement of employee overheads or customer goodwill incentives, which serve to reduce the overall loss.

INTEGRATED BREACH MANAGEMENTAn integrated service created to provide a “one stop shop” for the full range of services required to manage, investigate, resolve and recover from a data security breach. Even large, sophisticated organisations with dedicated cyber security teams can struggle with the disruption associated with handling a cyber-event. The reputational harm arising from a poorly managed response can have dire and long lasting consequences for the affected business, both with its customers and the Information Commissioner’s Office. That is why MUM provides access to an integrated, 24/7/365 emergency response team who are ready to help when bad situations arise.

WHAT MUM OFFERS:

• Fast, reliable service

• First class capacity

• Integrated breach management service

• Prompt, fair and professional claims service

• Statement of Fact application for companies up to £20m turnover

• Limits from £100k to £5m

CONTACT

Richard Webb DirectorT 01494 781 113 M 07584 685 [email protected]

Tom Butler Marketing & Development ExecutiveT 01494 781 115 M 07398 188 [email protected]

Manchester Underwriting Management Ltd Registered in England and Wales Company No: 06949244. Registered Office: Link House, St. Mary’s Way, Chesham, Buckinghamshire HP5 1HR. For more information, please see www.manchesterunderwriting.com. When we offer insurance products we will state clearly which insurer will underwrite the policy. Any description of cover in this brochure does not include all terms, conditions and exclusions of any cover we may provide, which will be contained in the policy wording itself.

T 01494 770 700 F 01494 774 724www.manchesterunderwriting.com

WHAT DO WE COVER?First Party CoverageData Recovery Costs Costs and expenses to restore software and data.Business Interruption Loss Reimbursement of loss of net profit following a deterioration or failure in computer systems.Extortion Expenses Fees and expenses paid to investigate and end an extortion threat.Cyber Theft Loss Theft of money or other asset.Telephone Hacking Loss Reimbursement of loss arising from unauthorised calls.

Third Party CoverageCyber Liability Legal liability arising from a security or privacy breach.Payment Card Industry Liability Legal liability arising from actual or alleged non-compliance with Payment Card Industry Data Security Standards.Regulatory Proceedings Defence costs and civil fines and penalties (to the extent they are insurable at law), in connection with an investigation or regulatory proceedings.Multimedia Liability Legal liability arising from multimedia content, including website, social media pages and printed literature.

Additional Standard CoveragesAttendance Expenses Compensation if the insured is required by us to attend a court or judicial tribunal.Loss Mitigation Expenses Cover for costs and expenses incurred to reduce the cost of any claim including additional employee overheads or customer goodwill incentives.

Optional ExtensionSocial Engineering Fraud Reimbursement of loss arising from a fraudulent instruction provided by a third party that misleads an employee and that results in money or other assets being paid, delivered or otherwise lost.

WHY DO BUSINESSES NEED CYBER COVER?Cyber-attacks are not just reserved for the corporate giants with the types of incident that we read about in the daily papers. Every business is exposed to some form of indiscriminate cyber risk. Over 875,000 SMEs have declared that they have been affected by a cyber-attack in the last year. With costs from £10,000 up to over £2.5m, enough to put a small to medium sized business in financial trouble. There are many potential consequences, including the cost of getting things rectified, business interruption and third party exposures.

MUM CYBER INSURANCE

HOW WOULD YOU:

• Respond to a security or privacy breach? Do you have a plan in place with immediate access to individuals who are experienced at handling cyber events?

• Restore maliciously corrupted or encrypted systems and data?

• Respond to a system disruption? What is the likely impact on your business?

• Deal with any reputational issues arising from a breach?

• Manage communications with the Information Commissioner’s Office?

• Manage any civil suits and regulatory actions seeking damages or imposing penalties?

1. WEBSITES AND SOCIAL MEDIA

THREATS INCLUDE: Distributed Denial of Service Attack (DDoS) – where the online service becomes overwhelmed by a volume of traffic from multiple sources and is unable to function.

CONSEQUENCES INCLUDE: Business interruption and loss of profit.

INSURANCE PROVIDED BY MUM INCLUDES: Business Interruption Loss – reimbursement of loss of net profit following a deterioration or failure in computer systems including where arising from a DDoS.

2. COMMUNICATIONS & MARKETING

THREATS INCLUDE: Breaches of Privacy and Electronic Communications Regulations – which provide individuals with specific privacy rights in relation to electronic communications such as automated marketing calls, emails and texts.

CONSEQUENCES INCLUDE: Regulatory investigations, fines and penalties.

INSURANCE PROVIDED BY MUM INCLUDES: Regulatory Proceedings – defence costs and civil fines and penalties (to the extent that such fines and penalties are insurable at law), in connection with an investigation or regulatory proceeding.

OUR SOLUTION AND OFFERING

3. SALES / ADVISORY SERVICE

THREATS INCLUDE: Disruption of outsourced services – just as any company is vulnerable to a range of cyber threats, so each of its technology service providers (for example cloud services) is similarly vulnerable and, if affected, will be equally disruptive to the company’s business.

CONSEQUENCES INCLUDE: Reputational harm and consequential loss of customers.

INSURANCE PROVIDED BY MUM INCLUDES: Reputational Harm – reimbursement of loss of net profit resulting from the termination of current or future customer contracts, where such termination arises from a system security failure including where arising from a ransomware incident or from the loss or theft of data.

4. PRODUCTION & DELIVERY

THREATS INCLUDE: Ransomware – an increasingly common form of malicious software that encrypts files and threatens to permanently block access to the victim’s data unless a ransom is paid, usually in difficult to trace cryptocurrencies, such as Bitcoins.

CONSEQUENCES INCLUDE: Costs to reconstruct the data.

INSURANCE PROVIDED BY MUM INCLUDES: Data Recovery Costs – costs and expenses incurred to restore, replace, repair or regain access to data.

5. BILLINGS / DEBIT / CREDIT CARDS

THREATS INCLUDE: PCI loss – where the Payment Card Industry levy assessments in order to recover fraudulent card charges and the costs to reissue compromised cards on behalf of the card issuing financial institution and/or fines and penalties for the responsible merchant’s actual or alleged failure to comply with PCI Data Security Standards.

CONSEQUENCES INCLUDE: PCI assessments and penalties including payment card reissuance costs; administration charges; fraudulent card charges.

INSURANCE PROVIDED BY MUM INCLUDES: PCI Liability – indemnification against amounts that the company is contractually obliged to pay following receipt of a PCI demand from a payment card brand (Visa, Mastercard etc.), financial institution or payment processor.

6. PAYROLL / HR / ADMINISTRATIVE FUNCTIONS

THREATS INCLUDE: Malicious insider threat – refers to permanent or temporary employees or contractors who have legitimate access to personal information or commercially sensitive information or the ability to sabotage the company’s computer system and who maliciously exploit such access for their own personal gain or cause.

CONSEQUENCES INCLUDE: Investigation costs.

INSURANCE PROVIDED BY MUM INCLUDES: Breach Management Expenses – including expenses to investigate the cause and scope of a breach, preserve evidence of any criminal wrong-doing and to end or contain any breach.

7. PAYMENTS TO THIRD PARTIES

THREATS INCLUDE: CEO Fraud – will often occur where an email is sent from a fraudster (posing as the company’s CEO or MD) to an employee in a company’s finance department. The employee will be instructed to transfer funds to a certain bank account for a specific reason, which the employee will do, only to find that they have sent the funds to the fraudsters account.

CONSEQUENCES INCLUDE: Financial loss.

INSURANCE PROVIDED BY MUM INCLUDES: Social Engineering Fraud – provides indemnification arising from fraudulent instructions provided by a third party that misleads an employee and that results in the company’s own money, security or other assets being lost.




Richard Webb Director T 01494 781 113 M 07584 685 065 [email protected]



CYBER BROKER DEMANDS AND NEEDS

WHY MUMThe MUM Cyber product is designed for all types of businesses, from trade through to professional services

Coverage triggers when an Executive Officer discovers or reasonably suspects a cyber-incident

Business Interruption coverage applies to total or partial interruptions of the insured’s or an outsourcer’s computer system

A personal service with a specialist Cyber underwriter as your point of contact

Underwritten specifically as primary to any other applicable insurance

Extended Indemnity period for Business Interruption losses

An integrated breach management solution to manage, investigate, resolve and recover data from a security breach

Cover for computer system ‘betterment’ where the loss doesn’t exceed that which would have been incurred

Loss mitigation expenses cover includes reimbursement of employee overheads or customer goodwill incentives, which serve to reduce the overall loss

Capacity provided by Munich Re Lloyd’s Syndicate 457

No retroactive limitation Worldwide territorial and jurisdictional limits


IT DEPENDENCY

1. What IT systems do you have within the business? (e.g. website, sales, production, payroll, HR)

2. For how long can your business operate without access to its IT systems?

3. What will be the impact on your revenue and reputation if you’re unable to operate due to a system outage?

CASE STUDYSector: Estate Agency

Type of event: Ransomware

Circumstances: Company servers and computers encrypted by ransomware and a ransom demand received. Unfortunately, the Company’s back-up device was connected to its network and became encrypted, so it was not possible to restore the system.

Outcome: The insurer paid the ransom and IT consultants were engaged to ensure that the ransomware had been completely removed from the company’s systems.

Examples of how MUM Cyber insurance will benefit the policyholder:a. Provide emergency access to and pay for IT security experts to investigate the cause and scope or end or contain a system security

failure or extortion threat.b. Pay for your loss of net profit arising from computer system interruptions as a consequence of a system security failure.c. Pay for crisis management expenses incurred to minimise harm to your brand or reputation which is reasonably likely to arise from

unfavourable media reports.

DATA HANDLING

1. What sensitive or personal data do you hold on your systems? (employee, customer, credit/debit cards etc.)

2. What security measures do you have in place to prevent the loss or corruption of this data? (anti-virus, firewalls, intrusion detection software, 24/7 security, CCTV etc.)

3. What will be the impact on your revenue and reputation if this data is lost, notwithstanding the security measures that you have in place?

CASE STUDYSector: Accountants

Type of event: Lost paper files

Circumstances: The firm lost paper files containing sensitive personal data pertaining to an employment claim.

Outcome: Over the course of the next 5 days, the firm incurred legal costs in respect of regulatory and notification issues and was fined by the ICO for the privacy breach.

Examples of how MUM Cyber insurance will benefit the policyholder:a. Indemnify you for defence costs and legal liability arising from a system security failure or privacy breach.b. Reimburse you for your reduction in net profit which results from the termination of current or future customer contracts.

Questions to ask your client to educate them on cyber and ascertain what cover might suit them.


EMPLOYEES AND INFORMATION SECURITY STANDARDS

1. What access do employees have to the IT systems and sensitive or personal data?

2. Have your employees been trained in the handling of sensitive or personal data and would they know what to do if they suspected a security or data breach?

3. Does the business follow any form of information security standard? (e.g. cyber essentials, ISO27001)

CASE STUDYSector: Utility Company

Type of event: Employee negligence

Circumstances: An email was incorrectly addressed and sent to the wrong customer, revealing the original customer’s name, address and account details.

Outcome: The ICO found that a privacy breach had occurred and fined the company, publishing details of the breach on the ICO’s enforcement action website. The company undertook retraining of staff regarding privacy and security matters.

Examples of how MUM Cyber insurance will benefit the policyholder:a. MUM cyber policyholders benefit from 12 months free access to Berea’s Cyber AMI product and receipt of a Berea Cyber

Safety at Work advice pack:

Cyber AMIA unique online cyber security self-assessment and education service, designed to help you understand, implement and maintain better working practices to improve your cyber security, without the expense of a consultant. Also work towards, obtain and surpass the UK Government-backed Cyber Essentials scheme, which is considered the benchmark for cyber security in a business of any size.

Cyber Safety At WorkThe Cyber Safety At Work advice pack will provide you with resources to inform and educate staff about better cyber practices within the workplace.

SUPPLIERS

1. Do you use any third party suppliers that directly relate to your IT? (e.g. cloud service providers, web-hosting, credit/debit card payment processor systems etc.)

2. Do you have any rights of recourse against suppliers in the event that their service is interrupted or your data is lost or corrupted whilst in their care?

CASE STUDYSector: Solicitors

Type of event: Malware

Circumstances: The malware infection resulted in the compromise of the firm’s practice management system login details.

Outcome: The security breach was contained and eradicated by engaging external IT consultants and forensics. External legal advice was also required in order to obtain access to the firms third party data centre and regarding regulatory notification issues.

Examples of how MUM Cyber insurance will benefit the policyholder:a. Reimburse your loss of net profit arising from computer system interruptions as a consequence of a system security failure,

including where your computer system is owned, operated or controlled by an outsourcer.b. Pay for legal advisors to pursue your rights to an indemnity under a written agreement with a third party.


GENERAL DATA PROTECTION REGULATIONS

1. What steps have you taken to prepare for GDPR?

2. How will you manage notification to the ICO within 72 hours of becoming aware of a data breach? (legally required when there is a likely risk of harm to individuals’ rights and freedoms)

3. How will you manage notification to the affected individuals in the event of a data breach? (legally required when there is a high risk of adversely affecting individuals’ rights and freedoms)

CASE STUDYSector: Video Game Rental

Type of event: SQL injection attack

Circumstances: The firm’s website was subject to a SQL injection attack in which over 26,000 customer details were accessed.

Outcome: The ICO fined the firm £60,000 for failure to take appropriate technical measures against the unauthorised or unlawful processing of personal data. The ICO enforcement manager said:

“Regardless of your size, if you are a business that handles personal information then data protection laws apply to you.”

“If a company is subject to a cyber-attack and we find they haven’t taken steps to protect people’s personal information in line with the law, they could face a fine from the ICO. And under the new General Data Protection Legislation (GDPR) coming into force next year, those fines could be a lot higher.”

Examples of how MUM Cyber insurance will benefit the policyholder:a. Provide emergency access to and pay for legal advisors to identify and comply with any legal or regulatory obligations. b. Reimburse you for the costs of notifying regulators and affected individuals regarding any privacy breach, whether such notification is

legally required or performed voluntarily.c. Pay defence costs pertaining to a regulatory investigation as well as fines and penalties issued by the regulator, to the extent that such

fines and penalties are legally insurable.

Given what we have discussed, how confident are you that your business can continue uninterrupted and unaffected by a security failure or data breach?





CASUALTY

APPETITE

We offer tailored solutions across a number of sectors, including:

• Manufacturing

• Wholesale

• Retail

• Construction (annual)

• Construction up to 5 year periods (specific projects)

• Entertainment & Leisure

• Financial

• Public administration, health and education

• Recycling

The Manchester Underwriting Management Casualty team offers primary and excess liability insurance across a broad range of industry and trade sectors. Our approach is to build long-term relationships with our brokers and clients and to create bespoke solutions particular to their needs. For casualty business, we focus on working with our partner brokers, providing a service that makes the difference.

MUM’s casualty offering is backed by A-rated security, direct access to experienced decision-making underwriters who provide prompt responses and an exceptional claims and risk management service.

CASUALTY

WHAT MUM OFFERS

• Employers, Public and Products Liability• JCT 6.5.1. Non-negligence Cover• Flexible and bespoke underwriting• Primary and Excess Layers• Comprehensive specialist wordings

with the ability to tailor bespoke solutions where necessary

• A multitude of coverage extensions• Fast, reliable service• A-rated capacity• Experienced decision-making

Underwriters • Prompt, fair and professional

claims service• Bespoke risk management services• Height, depth and heat exposures• Heavy Construction exposures• Ability to offer both conventional and non-conventional program structures• Exclusive quotations for our partner brokers CLAIMS SERVICE

MUM is known as a market-leader for providing great claims service. We know how important it is that claims are dealt with fairly, effectively and with clear communication. For casualty claims, we have partnered with Sedgwick Vericlaim, who share our client-focused approach.

Sedgwick Vericlaim have a dedicated team, supported by experienced chartered loss adjusters with nationwide coverage.

We can be flexible as to the adjuster where required.

CONTACT

If you have any questions please contact:

Antony Broome Joint Managing Director Casualty DivisionT 0113 512 9010 M 07766 605 [email protected]

Pat Wood Joint Managing Director Casualty DivisionT 020 7933 9366 M 07858 503 [email protected]

Rob Hull Casualty UnderwriterT 020 7256 3702 M 07794 841 [email protected]

Ben Ward Casualty UnderwriterT 0113 512 9010 M 07961 520 [email protected]


Dan Cooper Claims ManagerT 01494 781 133 M 07496 519 [email protected]


3rd Floor, St Paul’s House,23 Park Square South,Leeds, LS1 2NDT 0113 512 9010

Forum House, 15–18 Lime Street,London, EC3M 7ANT 020 7929 3413


RISK MANAGEMENT SERVICE

This is one of the key differentiators for MUM Casualty. We aim to improve the quality of business written by using a team of highly experienced risk engineers to provide risk management support, delivering customised solutions to meet the client’s individual requirements. Risk management forms one of the key cornerstones of working with, listening to and understanding the needs of our brokers and clients.

The strategy focuses on the general culture towards health and safety and claims defensibility, underlining the threat of uninsured risks that affect the bottom line of our clients. Underwriting, Claims and Risk Management are all linked together.



CASUALTY EXCESS OF LOSS

WHO IS IT FOR?Manchester Underwriting Management’s Excess of Loss product is designed for all types of industry and trade sectors ranging in size from wholesale and service trades, through to construction and civil engineering or manufacturing. Our approach means we welcome all enquiries for risks and can cover on an annual or specific contract cover basis.

MUM’s Excess of Loss offering provides competitive premiums and direct access to experienced underwriters who provide prompt responses.

CASUALTYEXCESS OF LOSS

ARE YOUR CURRENT PRIMARY LIMITS OF £1M, £2M OR £5M LARGE ENOUGH TO COVER A CLAIM?

• Contractual requirements• Long tail claims• Government and Local

Authority requirements• Increasing claims inflation• The Discount Rate tables changed in

2017 meaning significantly increased injury awards for damages

COVER• Employers’ Liability• Public and Products Liability• Combined Employers’ Liability

& Public and Products Liability• Non-Negligent Liability (6.5.1) WHAT MUM OFFERS:

• Fast, reliable service• Competitive commission levels• A-rated security• Limits from £1m to £25m• Annual and Single Project construction

policies (maximum 5 years)• Ability to follow all UK

registered insurers• Ventilation of layers• Worldwide cover• Claims expertise• Competitive premiums

starting from £1,000• All trades considered

CONTACT

If you have any questions please contact:

Antony Broome Joint Managing Director Casualty DivisionT 0113 512 9010 M 07766 605 [email protected]

Pat Wood Joint Managing Director Casualty DivisionT 020 7933 9366 M 07858 503 [email protected]

Rob Hull Casualty UnderwriterT 020 7256 3702 M 07794 841 [email protected]

Ben Ward Casualty UnderwriterT 0113 512 9010 M 07961 520 [email protected]


Dan Cooper Claims ManagerT 01494 781 133 M 07496 519 [email protected]


3rd Floor, St Paul’s House,23 Park Square South,Leeds, LS1 2NDT 0113 512 9010

Forum House, 15–18 Lime Street,London, EC3M 7ANT 020 7929 3413


CLAIMS SERVICE

MUM is known as a market-leader for providing great claims service. We know how important it is that claims are dealt with fairly, effectively and with clear communication. For Casualty claims, we have partnered with Sedgwick Vericlaim, who share our client-focused approach.Sedgwick Vericlaim have a dedicated team, supported by experienced chartered loss adjusters with nationwide coverage. We can be flexible as to the adjuster where required.



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