we must protect customer information

to protect customer information

Your information…

…in the wrong handsBank accounts and credit cards can be started in your name

Your money can be used to buy goods and services

Money can be used to fund illegal activities that damage others

Your email address can be used for spam

Your telephone number can be used for telemarketing

Protect our customers’ information as you would want your own to be protected

Protect our customers’ information as you would want your own to be protected

IT’S OUR JOB!

Five key steps for protecting customer information

1. Customer information is confidential

Five key steps for protecting customer information

1. Customer information is confidential

2. Never leave customer information unattended

Five key steps for protecting customer information

1. Customer information is confidential

2. Never leave customer information unattended

3. Only use approved recording systems

Five key steps for protecting customer information

1. Customer information is confidential

2. Never leave customer information unattended

3. Only use approved recording systems

4. Use the correct procedure for transmitting customer information

Five key steps for protecting customer information

1. Customer information is confidential

2. Never leave customer information unattended

3. Only use approved recording systems

4. Use the correct procedure for transmitting customer information

5. Dispose of customer information securely

To take away…

Customer information is extremely valuable

We have a legal responsibility

to protect it

Use the five key steps for protecting customer information

every time you handle it

Apply the five Think secure rules

to everything you do

If you have any concerns, report them to your line manager

or the IT helpdesk