Pallavi SrivastavaHPGD/AP15/0060

*Presentation for Viva

*We Lounge

*Ninad KarpeManaging Director & CEO,Aptech

*Profile

* Ninad Karpe is the Managing Director & CEO of Aptech Ltd. * He was earlier Managing Director, CA (formerly known as Computer

Associates) for India & SAARC. He had been associated with CA India since the company’s inception in the country.

* He held numerous management responsibilities in CA India that include setting up offices in India, managing marketing, PR, technical services, HR, operations and finance.

* In his capacity as Managing Director of the Indian operations of the world’s fourth largest software company, Ninad’s responsibilities included driving the adoption of CA’s technology and broadening and strengthening strategic partnerships in India.

* Earlier, Mr. Karpe was Executive Director of CA India. In the past, he was a consulting specialist for companies seeking to invest in India.

* He has also authored several books on strategy, taxation and foreign investment in India and contributes regularly to newspapers, magazines and journals.

*Excitement of change motivated him to join Aptech*He emphasizes to have driving passion*Around 40% of revenue of Aptech is from outside India*Lakmé Lever, a subsidiary of Hindustan Unilever, and

education-training firm Aptech are coming together to set up beauty training academies across India*Aptech will continue to be multiproduct ,multi

geography*Customer experience is more important since the

services being provided are homogenous*Target customers are mostly youngsters.*Vocational courses*70% of the content is in English ,rest 30% is in

localized language

*Essential skills which he looks in a manager *Passion and *agility to drive business

* Future scope is enormous *Gender equality will increase the no. of

students(lot of dropouts happen after class 8th due to gender bias)*Technology like 4g and smart phones will also lead

to huge scope*Aptech Varsity provides online videos/program to

uniform education to different places*By 2020 he wants Aptech to be no.1 career

education company in India and other markets*Want to have good people. since people perform

to take the Brand forward

*Mr.Shirish Deshpande,CEO, Essel world

*Passionate about sales, meeting people, selling something continuously and observing people*Joined Pharma as MR due to passion for sales in

1983 *Started selling black & white and colored

chemicals, lithochemicals for various industries*He says “Comfort zone always discomforts me”*Worked in field sales*Joined as marketing executive in1991 in Kodak*Masters from NMIS*1993, Western India Sales manager*Joined as National sales manager in Milton Plastic*Moved to entertainment industry*Should have the conceptual right to be in different

domains/industries

*Was being asked in interview what he will do for Essel world 1997*Went to park and explored to park*Focus on seasonality*Joined as director at Oberoi, relocated to

Banglore*Competetion was Taj,Leelas*Created product mix and price mix(20% of

hotels were sold at lower rate)*Be always good to customers, emphasis on

customer relation(Hospitality)

*Joined as CEO at Essel world*Watch competition closely*Study entertainment pattern within the country

and outside the country*Research and study the gap between the

customer expectation and today what they are providing*Try to retain employees by employee

engagement programmers giving them challenges, and connect with them*Hire a person more by his core interest rather

than qualification

*Sagorika Kantharia, Chief People Officer - Radio City

*Sagorika Kantharia is heading the HR Function nationally at Radio City 91.1 FM since the last 5.5 years. *At Radio City, she is responsible for launching Radio City

School of Broadcasting in the year 2009. *Last 3 years Radio City has been featuring in India's most

coveted list of 50 Best Companies to Work for by Great places to Work Institute India Study. *In the year 2012, Sagorika was conferred "HR Leadership

Award" by Asia Pacific HRM Congress 2012.*According to her, once we get good people,retention is

important*Developed developmental plans such as not only on the job

learning, cross functional team working together*Robust recognition is created where individual/team work is

recognized such as Star of month , cheers to peers,Eureka etc

*Her vision statement is “Making life more entertaining”*Challenges faced at Radio city:*Retention of key talent*Gave challenges, better career opportunities within Radio

city*Continuous engagement with employees*Trainings at IIMs

*Laying off employees* Immediate boss will counsel at first*The person is being observed for three months* If he improves he stays on board else is given a notice of

1 month*Should give the person an opportunity*He should be given the reason why he is being lay off*Lay off should happen in a respectable manner, so that

the person carries a positive image of the organization

*Changing trends of HR*More emphasis on people now, today people want*Want great career*Want recognition*Want to connect with people*Want work life balance

*Her Role Model: she mentions that all her bosses are her role models*There is huge potential for radio ,800 channels

are going enter in Phase 3*She doesn’t consider this as threat but more

challenging*Look at the role, not only at the pay packages and

stay in the organization is her message for all

*We Tube

* Accept that criticism is real, often a very productive part of our life

* “To Avoid Criticism, Say Nothing, Do Nothing, Be Nothing”-Aristotle

*We cannot have a ostrich attitude* Should accept it with dignity and

graceCriticism is a part of growing

* The working world is different from a pampering indulgent home world

*  *1.Handling criticism with grace- Prof. Suruchi

*Use Criticism to give you an edge

* Do you want silent treatment(no feedback)* Criticism is active communication* It implies that the counterparty is invested in improving in

you* No one is perfect* Criticism highlights the area of improvements* We may be too busy in our work to notice the rough edges* Criticism should be taken as constructive feedback* You have knowledge of improvement areas * Don’t let ego get in the way of making a positive change* Filter people you respect and whose opinion we value

*Very important to use the right language

*Delay your reaction*Don’t take it personally*Even if you disagree ,maintain a

professional demeanor

*Responding to criticism

*Prof.Malini Shah

*2.Importance Of Me Time 

*Leisure time/free time is the time spent away from business, work and domestic chores*Me time is time that you spend relaxing

and doing things you like rather than time spent doing things for others*Me time is the time to be yourself & do

whatever you like

*Benefits of leisure time

*Leisure time is the physical activity associated with longer life expectancy

*So treat yourself to..

*Do absolutely nothing*Do something creative*Go for walk*Mediate and day dream*Engage in outdoor activities*Communicating with close ones ,friends

*Everyone gets angry*Anger is a potent energy

*3.Anger management

*Types of anger

*Anger, due to lack of energy*Anger, due to expectations of instant

results*Anger, when one’s ego is hurt*Anger, when one’s heart is hurt*Anger in not able to manage the instants

of life*Good anger(social anger)*Useless anger

*Manage anger

*We must control anger but channelize anger*Lets us accept the outcome*Let us drop ‘over expectation from others’*Let us be aware that we have 2 choices in

every situation*Focus ‘What is in my control’ and not on ‘what

is not in my control’*Anger is nothing but expression of helplessness*Look for creative solution

*4.The Leadership Formula = P2 + C2 Prof. Gabriel

Banerjee

*Leader: Focused on goals, resources, direction, logjams*Manager: Focused on priorities, planning,

options, clarity*Supervisor: Focused on compliance,

accuracy, day-to-day implementation*Are they different or same?

My world*Emotional*Unscientific*No logic works here

The world*Rational*Scientific*Logic works here

*Global vision of leadership

*P2 C2

• Performance

• Life

• Knowledge • Attitude• Skills

• Need• Be• necessity

Purpose Passion

CompetenceCharacter

*5.Whale Done-The Power of Positive

Relationships-Prof.Malini Shah

*Increased service expectations from Customers *High Service standards amongst competitors*The need to constantly increase efficiency &

effectiveness *Challenges in retaining the employees *Improving the employees loyalty, dedication &

engagement with the organization

Business Challenges

*What’s in It for the Organization?

*Increase retention of top performers *Increase creativity and innovation *Improve service to team members and

customers*Inspire passion and boost performance!

*The Whale Done!™ Approach

* Build trust* Accentuate the positive* When mistakes occur, redirect the energy* The ABC’s of Performance

A= ActivatorWhatever Gets Performance Going

B= BehaviorThe Performance That Occurs

C= Consequence Your Response to the Performance

Redirection Response

*Describe the problem clearly and without blame

*Show its negative impact*Take the blame, if

appropriate*Make sure the task is

understood.*Express trust and

confidence

Whale Done!™ Response

* Praise immediately.* Be specific.* Share positive

feelings.* Encourage them to

keep up the good work.

•Peer-to-peer relationships•Within your work team•Manager-to-employee relationships

Whale Done!™ Can Be Used In

*Newswire

*1.Why Microsoft will beat Google in the enterprise cloud war

* Microsoft, for example, is winning over large enterprises that already have massive workforces on Office 365

* Microsoft Office 365 gives IT more options and controls* Office 365 customers have

more options when it comes to licensing for apps and data that will be hosted by Microsoft partners;

* access to the platform in a shared environment;

* and using dedicated Office 365 environments

* Google for Work, meanwhile, continues to be popular among small-to-midsize businesses (SMBs)

* It's easier to get started with Google's tools,* Google doesn't provide

that deployment flexibility

* Google for Work only supports multi-tenancy deployments.

*WHY MICROSOFT WILL BEAT GOOGLE IN THE ENTERPRISE CLOUD WAR

* Microsoft well suited for use by big biz* "Those very big companies are interested in Microsoft

more than Google because of deployment flexibility, as well as hybridization capabilities." 

* Google won't go out without a fight* Google is running promotions to steal away enterprise

customers from its competitors.* Google kicked off an initiative last month that lets

businesses under other providers' contracts use Google for Work apps at no cost for the remainder of those license agreements. 

* 2.FUTURE TECHNOLOGY TRENDS WILL EMERGE FROM INDIA: SUNDAR

PICHAI

*Technology trends of the future will emerge from India, Pichai told students at one of India's top college*Pichai said that the company is investing heavily

in India because it feels that products created for the country can be scaled up globally*Having a foreign degree or studying in a top

college in India is not a prerequisite for success.*There are many paths, just do what excites you.

It will all work out in the end

Managing intellectual property issues and other legal risks

Processing ideas quickly, efficiently

Establishing an efficient internal structure

*3.Overcoming the challenges to successful open innovation

*Companies implementing open innovation programs can control the costs and potential liabilities by using an automated system to guide submitters on what to disclose, what not to disclose and how to disclose information.* It also documents the history of communications between

corporation and inventor, which is critically important to preclude downstream litigation.*A structured screening process for quality ideas to be acted

upon quickly and efficiently. *A filtration process runs most effectively when the open

innovation team develops and automates a strong set of criteria to sort through submissions.*An open innovation program with a strong internal structure is

one that:*  effectively solicits ideas;*  reviews ideas in a timely manner*makes decisions whether or not to pursue the submission just as

efficiently; *  communicates regularly with the innovator on the status of the

submission

*WhatsApp has always been free to download and use for the first year

* The company had introduced a subscription fee of 0.99 cents after the first free year.

* It has currently 990 million users and growing.

* Although the fee is negligible, the company admits that it has harmed its growth, particularly in developing countries where access to banking services is not so good

*4.Whatsapp is now free and ads-free

 *Does this mean then that the company will stay afloat by

generating revenue via third party advertising? The answer is no

* This strategy sounds uncannily familiar to the strategy adopted by Facebook for its Messenger service—overhauling it to make it a one-stop shop to communicate with people and businesses across the world.

* It also makes perfect business sense for Facebook to roll out WhatsApp as a free service and focus on chat apps, as messaging apps account for 91% of all time spent on mobiles and desktops by US users according to a recent report by Comscore.

*Being part of the Facebook stable allows WhatsApp access to the social network’s powerful infrastructure, which includes financial and technical support that it needs to grow,

*While WhatsApp gives Facebook access to a nearly 1 billion user base.

* The term Net neutrality was derived out of debates in the US about the bandwidth consumed by video downloads; •Network providers sought to charge higher rates for services chewing up more bandwidth •While content providers wanted an “open” and “free” Internet where every bit of data was treated equally.

• World Bank report said. “In whatever form a country would wish to use the Internet for development purposes, its public policies should ensure that technical management of Internet traffic is not used.”

*5.Facebook’s free basics could distort markets: World bank

* “Net neutrality” is a concept that seeks equal access to the internet for all users, businesses and clients both, denying service providers the right to charge more for more.

* Under Free Basics, which is available in 37 countries, users can access a basic range of internet services — including sites such as Wikipedia and AccuWeather on their mobile phones for free.

* Net neutrality activists have argued that the practice can become an excuse to block certain traffic streams, content or expression, to give preference to others, or to impede competition.

* The move faced criticism because it offered free access only to select content, violating the principle of Net neutrality

* “Care should be taken to ensure that users have the greatest possible access to internet-based content, applications, and services of their choice, the report added.

*6.GENDER DIVERSITY IN IT TAKING A CENTER-STAGE IN

2016

* IT industry has been criticized for the lack of diversity and have been facing increasing pressure to diversify their largely male workforces

*Apple, there is a slight improvement in gender diversity,where 30 percent of Apple’s U.S. employees were females as of August, compared with 28.7 percent in the previous year

* Studies have shown that companies with more female leaders have better financial results.

*Companies in the tech sector are however acting. Facebook Inc., Microsoft Corp., Amazon Inc., Accenture, Netflix Inc., among others have expanded paid leave for new parents and added benefits to care for the child such as traveling with employees on business trips. Experts believe, the trend will continue in 2016,

* Indian IT company Intuit, increased paid maternity leave to 26 calendar weeks from 12 while paternity leave, which earlier was for five working days, will be increased to 15 working days.

*While recent data from the National Sample Survey Office (NSSO) also shows on average women in India earn 20% lower than men, the positive lining is that the gap has narrowed by 9.2% during the last ten years

* These help sensitize people about the inequality prevalent across businesses and raise a strong cry for equal pay for equal work.

* Experts believe in 2016 many more tech firms globally as well as in India are going to show some progress in terms of gender diversity

* Tech major to open development centre in Telangana capital

* Apple Computer, Inc, the US multinational, could set up a large technology development centre in Hyderabad by July this year

* Hyderabad had been chosen after a thorough search, and it had emerged as a winner, like it did in the 1990s when Microsoft chose it to set up a software campus - the first outside the US

*7.HYDERABAD SET TO BITE APPLE

*Apple is expected to take up 250,000 square feet office space in the Waverock IT towers, owned by US real estate development and consultancy firm Tishman Speyer in Gachibowli.

*Hyderabad, with its well-developed infrastructure and lower property prices, began attracting the companies in June 2014

*Amazon, IKEA, Flipkart and others have already selected the city to build their facilities in the past year and a half. 

* Scope and deadlines are defined up front

* Project lead and sponsor are established on Day 1. “Have the client clearly identify the project lead (day in and out point of contact) and project sponsor at the initial implementation meeting,”

* Team members have the right skill sets and work well together.*8.ESSENTIAL INGREDIENTS FOR PROJECT SUCCESS

* The project schedule is realistic.* Has a (software) system for keeping everything and

everyone on track.*  Project details, team members and clients are kept up

to date.*  Team members are empowered to make decisions* Problems are faced and fixed head-on (not shoved under

the carpet or ignored). “As with life in general, project management can be messy,”

* “When projects go off the rails, the first step is to accept responsibility and forget about blame,” says Jeremy Sewell

*9.COMPONENTS OF A PROJECT

PLAN 

*A project is a success if it meets the objectives of time, cost, technical and business.Time

•Time taken to complete the project end-end from requirements to implementation

Cost•Cost for completion of the project as defined by the time taken to complete and the technical and business objectives being met is to be defined.

Business•To be clearly spelt terms of the sales generated, the cost benefit analysis and consequent revenue generation etc.

Technical

• The quality of the deliverables•and the number of defects found during each of the testing phases•and the turnaround time for implementation etc.

Activity

Team Member

Team member 1 Team member 2 Team member 3

A (design) P   S

B (coding)   S P

C (testing) S P  

Work Breakdown Structure

Responsibility Matrix

* The company has said it would invest in startups, seek external funding for some internal units and would partner with technology providers to expand its business.

* "Tech Mahindra will go from an IT and engineering services company to become a digital technologies company. Our future bets are on automation, the internet-of-things and artificial intelligence," TechM CEO CP Gurnani told ET.*10.Tech Mahindra to invest in 22 platforms, bets big on digital technologies like automation and internet-of-things

* The company was also building technologies in-house, such as platforms that it intends to scale.

* TechM held its Mission Innovation Festival in Hyderabad, where it showcased platforms like * Prism, a predictive analytics platform,* Tactix, an artificial intelligence * and machine learning platform, * and Uno, a robotics process automation platform.

* Indian IT companies are increasingly betting on platforms to power growth.

* Last year, TCS launched its automation platform Ignio,* while Infosys has a business unit EdgeVerve that

focuses on platforms and products.* TechM, which also has consumer-facing platforms such

as Saral Rozgar and MoboMoney, plans to initially grow them in India.