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We built it they love itThe PSI-University story

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Expectations?

Have people tell their expectations to the person next to them. And then have 2 or 3 report back2

Our journey

From experiment to award3

Our Challenges

Large Global Need: staff in 70 countries wanted to learn faster, cheaper and better Learning Dept was new and with little budget/supportStaff were new to e-learningPSI-staff do not welcome tools that we push on to them

So, what did we do?LINGOS

Needs Assessment

Strategic objectivesCountry needs based on platform needs Individual employees needs

In order to identify: Topics Learning channel (based on learning preferences) Learning at the moment of apply in order to maximize impact (use of skills)

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Each tool is associated with a larger departmental strategy. Even further, the department strategy is aligned with the key business drivers of the organization. - There are many ways to approach learning and the department integrated seven different different tools that together meet the learning needs of the organization. Based on Marc Rosenberg6

Embedded in appraisals, and BSC

Alignment

Got buy from C suite with indicators that matter to them, aligned with strategic plan7

E-learningWhat Technology?How do you get adoption?How do you measure impact?

Technology Stack

http://www.surveygizmo.comhttp://www.socialcast.comhttp://ngolearning.orghttp://bit.ly/scorm_dispatchhttp://www.moodle.orghttp://bit.ly/drup_ssohttp://www.drupal.org

Open source ware to build PSI-U : moodle drupalCheap options for evaluation (surveygizmo)Cheap content for NGO: LINGOS9

Content Creation Kit (D7 Core)Allows custom content types ex: Courses

Views (D7 Core)Provides engine to display data in various ways

Five StarUsed for rating of courses

PanelsAllows easy grid based page modification

GTranslateUsed for dynamic google translate

User Management

Reporting

Leader Boards and Course Ratings

Social Collaboration

Course Pages

Resource guides and link to competencies

SCORM Content Hosting and Tracking

Quizzes

Course Completion Tracking

Course Specific Documents

Database Enrollment

Single Sign On Authentication Plugin

Course Process

Straight forward process all automatized almost no admin time (maybe 2 hours/ week)15

Getting People to Use your tools

Remembering Whats in it for me?Quick Wins (Pilots)

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All of the L&P tools are demand driven. They are developed and launched to meet a need and help staff in their job

Conducted a needs assessment survey and developed tools based on the feedback of our customer. 17

Pilots

After understanding the needs of our customers, we developed a pilot in India to test PSI U. Adapted the pilot based on customer feedback iteration phase

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The new tool is aligned with existing processes. This helps facilitate adoption.

- Example: Performance and Learning Plan competency wheel and for each competency, suggested courses19

To promote the online university, we created PSI U Voice the newsletter for all students. Here, we feature a outstanding student to show the benefits of the university and also to give recognition. Also adding 3-5 new courses each month to keep interest.

Also recognize platforms and top students who have completed the most number of courses. Promote the top rated courses. Provide facts about PSI U for positive reinforcement20

PSI U is meant to help you move on up in your job and career. To hear examples of colleagues who have moved up, take a look at PSI U Voice. 21

User Friendly Multi-lingual Video Instructions Live Chat Help Desk PDF tutorials Pop-up diagnosis

Visit the site today at http://learning.psi.org. 23

Integration with other tools

Rating systems/ testimonials give customer a voice Cohorts of learners

- Integration with other tools (Socialcast discussions) - Rating system and anonymous comments give customers a voice. Allows for promotion through testimonials. 24

Supervisor Involvement

Supervisors are involved at both the beginning and end of the courses. They can offer support and monitor progress. In addition, supervisors are requested to complete an evaluation to determine the students skills were applied. 25

Champion Training Program

Champion Training. L&P team worked with key influencers on L&P tools. As a result, the participants became champions who promoted the tools locally., solve easy to fix problems , provide us w/ feedback26

To promote the online university, we created PSI U Voice the newsletter for all students. Here, we feature a outstanding student to show the benefits of the university and also to give recognition. Also adding 3-5 new courses each month to keep interest.

Also recognize platforms and top students who have completed the most number of courses. Promote the top rated courses. Provide facts about PSI U for positive reinforcement27

Impact6347 Students70 Countriesxx Courses completed annually97% Skills Applied78% Skills Improved

PSI-U remains flagship tool after 6 years!!

ANECDOTE NEPALSOME MORE QUOTES/INDICATORS FROM ANNUAL SURVEY28

Next StepsSustain UseFurther integrate our toolsAdding new features:Talent managementGamificationContent collaboration and creationPrograms based around need assessments

Turn to your neighbor

..and tell him/her about the one thing you learned during this session that you will put to use once you are back at work.

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Question and Answer Session 31

Useful ResourcesDrupal Development Books Drupal 6: http://amzn.to/drupdev6 Drupal 7: http://amzn.to/drupdev7 Other Open Source LMSes of Note eFront: http://www.efrontlearning.net/ Canvas: http://www.instructure.com/ Alternate Low Cost Hosting Tools LAMP Turnkey Linux: http://www.turnkeylinux.org/lampstack RedHat Open Source PAAS: https://openshift.redhat.com/app Free Shared Web Hosting (For Non-Profits): http://dreamhost.com/web-hosting Free Moodle Hosting: http://www.keytoschool.com/

Questions? Mlcurie@psi.orghttp://learning.psi.org

LINGOS