Byron Jacob Ward 7451 Bradburn Blvd #1 Westminster, CO 80030 (731) 431-9296 byronjacodward@yahoo.com

Objective ___________________________________________________________________________

I am seeking an environment to support my education in Communication, Public Relati ons, and Technical Support. I am pursuing a long term opportunity where I can utilize my creativity and rapport with the public, work effectively with a team, and grow within the industry in which I am passionate.

Skills Summary ______________________________________________________________________

Fundraising Marketing & Sales Industry Research General Office Skills

Computer Savvy Customer Service Help Desk Technical

Support

Strong Analytical Skills Community Support

Services

Professional Experience _______________________________________________________________

IT PROJECT AND INSTALLATION TEAM BOO Project Team (Back Office Overhaul) Rodeo install team Overhaul of back office technology setup at 480+ restaurants Working with onsite technicians to ensure proper installation of hardware including servers, switches, access

points, and battery backups. Installation of printers, faxes, and scanners Implementation of strategies and correspondents to better serve field users. Backing up and restoring legal documents, profiles, and assigning and renewing licensing Verifying and confirming all updated systems are operational prior to business hours. Onsite installation of hardware components including POS syterms, guest & kitchen printers, access points,

servers, patch panels, switches, printers, and faxes. Backing up of information on back office server and transferring to newly installed and upgraded server.

IT HELP DESK SPECIALIST First level support for network issues system wide. Troubleshooting of all restaurant equipment. Installation of computer network and equipment. Assisting company personnel with e-mail issues. Fielding and assisting with calls that encompass all areas of technical support. Implementation of strategies and correspondents to better serve field users. Provide over the phone and in person support to end users all over the U.S. Troubleshooting of all hardware, network, and system issues to over 600 stores. Oversee the configuration and installation of networks and hardware. Establishing and troubleshooting secure wireless networks. Troubleshooting of job data and coding issues.

Employment History _________________________________________________________________

RED ROBIN CORPORATION – Greenwood Village, CO IT Project & Installation team/IT Helpdesk Specialist, February 2015 to Present

BOSTON MARKET CORPORATION – Golden, CO IT Helpdesk Specialist, April 2012 to January 2015

Education __________________________________________________________________________

UNIVERSITY OF TENNESSEE – KNOXVILLE, TN Bachelor of Arts in Communication/Communication Studies, 2010 PELISSIPPE STATE – KNOXVILLE, TN Associates of Science in Universal Studies/Business Studies, 2007