wagstaff customer benefit email

innovation.trust.professionalism.longevity.expertise.efficiency.wagstaff

w o r k p l a c e c o n s u lta n c y . i n t e r i o r d e s i g n .

i n t e r i o r f i t- o u t . f u r n i t u r e s o l u t i o n s . m o v e m a n a g e m e n t . H i r e .

r e - u s e & r e c y c l e . s p e c i a l i s t s

www.wagstaffgroup.co.uk

The Benefitsof working with Wagstaff

Contents

4Our Core Services

4Heritage and Financial Security

4National Coverage, local support

4Largest Direct Seller of Furniture in the UK

4Single Source Supplier

4Product Independence

4Virtual Manufacturer

4Corporate Social Responsibility

4Accreditations

4Case Studies don’t just take our word for it ....

4Customer Service Centre

Why Wagstaff?What are the benefits ...

Our Core Services

Established in 1903, Wagstaff Interiors Group are one of the leading UK companies in the office furniture and fit-out industry.We can take your project from consultation to completion utilising our 7 key core services. We have delivered fantastic results to hundreds of satisfied customers.

This brochure aims to illustrate why we think we have been so successful, highlighting the unique benefits that we offer to YOU and our customers.

innovation.trust.professionalism.longevity.expertise.efficiency.

Interior Design

Furniture Hire ServicesMove Management

Furniture Solutions

Furniture Re-Use & Recycle

Core ServiCeS

Workplace Consultancy

Interior Fit-Out

Ravensbourne College, London

Photo: Mike Torrington

Established in 1903 we have over 100 years experience and a long history of steady financial growth. Our continual reinvestment into our business has allowed us to continue to grow even in today’s challenging market. We are cash rich! With £5 Million of working cash capital and our diverse client base ( 60% commercial sector, 40% public sector ) helps us to exceed a turnover of £35 Million. This diverse client base is split across 7 different core income service streams at 8 different national locations. 19 legally binding public and commercial sector frameworks guarantee us a strong foundation. Not only that but we also own all our properties outright and have no third party shareholders, all of which gives us an extremely high credit rating and proves our business model is working.

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40% Public Sector 60% Commercial Sector

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Heritage & Financial Security

customer

benefitsHere today here tomorrow Working with a financially stable company gives you peace of mind by reducing your financial risks

Diversity We are less affected by market downturns as we have such a diverse client base, also our flexibility means we can switch our focus instantly and seamlessly to ensure a healthy business model

Cash Rich If we need to pay up front with new or specialist suppliers we have the funds to do so.

Financially Strong Money in the bank means we always buy at the best terms, better than anyone else, ensuring that you always get the most competitive prices

Security We underwrite supply chain product warranties; your warranty sits with us

Growing Stronger Our growth over the last four years proves our business model is working

Best Terms We obtain account status with all our suppliers which benefits supplier and client cash flow

Reduced Risk Cash is king! Reduce your risk! We have the means to pay suppliers on time every time, which ensures your contract keeps moving.

Wagstaff Turnover £ Million (2003 - 2011)

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2003 2004 2005 2006 2007 2008 2009 2010 2011


National Coverage, local support

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Wagstaff Offices

Distribution Centres

Manufacturing Centre

Overseas Re-Use Hub

We are the only company to offer our 7 core services nationally with an office in each region of the UK.

Our 8 strategically placed distribution & re-use/recycle centres are positioned to support your regional requirements

Local support, local people, national coverage, we have 35 sales consultants, 15 project managers and 9 designers who operate from our regional offices meaning that you will always deal with Wagstaff direct, and we’ll never try to manage your project from the other end of the country.

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North East OfficeYorkshire Office

East Anglia Office

Southern/Head Office

Midlands Office

Overseas Re-Use Hub

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Northern Office

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benefits

Maximum efficiency Our proven business model means we only pay for what we use and need, no factories running at half capacity, no staff twiddling their thumbs, our shared resource means we run more efficiently to help reduce CO2 and costs to you.

Local service Our installation and after sales service teams are also local, so we can easily pop back to see you. We can provide local support nationally.

National support Many of our clients have regional offices to support local clients, we are no different.

Face to face If you need to see one of our teams we are just down the road, we won’t try and solve a problem over the phone that needs a site visit.

South West & Wales

OfficeScotland


Largest direct providerof furniture in the UKWe are the largest direct seller of commercial furniture in the UK market, any larger company will sell to you through a third party dealer, increasing your supply chain.

We are also the only truly national manufacturing dealership left in the UK

Buying power You get the benefits of our buying power

Savings By going direct with a market leader you shorten your supply chain and reduce your cost

Best value Our volume and national infrastructure enables us to significantly reduce your costs on the one’s and two’s

KnowledgeVast independent product and market knowledge

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benefits

Go direct You work directly with us; we will not introduce you to a third party dealer who doesn’t have the same financial standing, standards, accreditations, CSR etc…


Single Source SupplierAll under one roof, Workplace Consultancy, Interior Design, Interior Fit-Out, Furniture Solutions, Move Management, Furniture Hire and Re-use & Recycle all offered nationally, by one company.

We can take your project from conception to completion and beyond with our exceptional after sales service.

customer

benefitsBeing transparent Cost transparency allows you to see where every penny goes

FasterFaster delivery, because we are doing it all, we don’t have to wait for any third parties, we can overlap tasks and communicate easily to deliver your project in record time

Cherry pick the best We provide multi-supplier product procurement through a single source

Hassle free You work with one company and leave us to deal with the rest, one quote, designer, acknowledgment. One risk assessment, project manager, method statement, invoice and one point of contact to help you deliver your project with concise communication throughout the whole process.

Peace of mind Security, because you work directly with us we can guarantee the security of the supply chain, by underwriting suppliers warranties, we supply one master of all your warranties for extra peace of mind.


Product IndependenceIn this huge office interiors market, Wagstaff is the only company of its size to have maintained its independence allowing us to provide product options and truly independent advice. We have extensive knowledge and buying power allowing us to represent the current market. We are loyal to our clients not our supply chain, we will always negotiate on your behalf and can offer you ‘open book’ supply options for complete transparency.

customer

benefitsFreedomOur product independence allows you to buy all you require from one supplier

Guarantee supply Let us specify your product, utilise our vast market knowledge and guarantee a robust supply chain

See all options We always try to provide market options against specified product to show true choice and possible value.

Healthy competition We introduce competition between our suppliers, they may not like it, but we work for our clients to get the best value.

In your interest With our market knowledge we will negotiate on your behalf allowing us to underwrite warranties, guarantee continuity of supply and establish day two product costs


Virtual ManufacturerWhat is Virtual Manufacturing?

We design, develop and produce our own product ranges through shared or part owned manufacturing facilities, sourcing raw materials as far down the supply chain as possible. We listen to our clients and can produce exactly what they need.

Manufacturing in this way shortens the supply chain and gives us exclusive ranges at unbeatable prices. We don’t incur factory overheads and production always runs at maximum capacity for ultimate efficiency.

Look out for our Wagstaff Construct logo for products produced in this way.

customer

benefitsShorter supply chain Shortening the supply chain means better value; you are buying direct from the manufacturer but with the service and support of a dealer

Quality products All Wagstaff Construct products are rigorously tested to British and European standards

Happier environment With less waste, combined production and maximisation of delivery loads, an efficient factory is a happier factory, environmentally Effective buying equals

effective selling Buying materials at the base of the supply chain reduces multiple supplier margins and ensures that we are competitive

Complete control Because we design our own products, bespoke and special requirements are easily accommodated.

CONSTRUCT


Corporate Social ResponsibilityWe pride ourselves on our strong CSR and how we have implemented our social and environmental initiatives, re-use and recycling is one of our 7 core services. Being national we insist on working with local people and local suppliers where ever you are in the country and we have local distribution, installation, re-use and recycle hubs across the UK.

Every year we are actively supporting national and local charities, which is a great team building and fundraising exercise.

We produce an ongoing series of White Papers to educate people about new ways of working in a changing world of technology and how this can be implemented in a sustainable way

Our efforts have been recognised as we have received a Mayor of London’s Green Procurement award.

customer

benefitsLet’s work together Working with like minded companies can fulfil your CSR requirements for a better future

Measurability Reporting back to you and your clients through Wagstaff’s carbon analysis reports;“How green have we been!”

Environmental knowledge Understanding the options of new working practices and implementing new technology and ways of working can help you make powerful social and environmental decisions when it comes to your project, don’t be left in the dark!

Make a difference Join a team of people who realise that making small steps can make a BIG environmental change if we all work together

CO2 reductionHelp to reduce CO2 and your carbon footprint to improve our environment for the next generation


AccreditationsAccreditations don’t come easy, we put a lot of work in to attaining and maintaining the accreditations that you see on this page and so we should.

We are proud to demonstrate to you the high standards we achieve and adhere to.

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benefitsRisk reductionReduce your risk and trade with peace of mind that your supplier is qualified to supply these services

LegalitySome of these accreditations are legal requirements, need we say more.

Ongoing support These accreditations don’t end with a certificate framed on the wall. Our governing bodies provide ongoing support, advice and continual improvement that we can call on at any time

Easy choice Why would you choose to work with a company that hasn’t achieved these important accreditations?


Case Studies don’t just take our word for it ....

As you can imagine we have completed many successful projects over the years, but what is interesting is the client diversity of these projects, we have worked with all kinds of people on all kinds of projects, we love a challenge and relish lateral thinking to solve problems. This is one of the reasons that we have existing clients for years and even decades!

Our business is roughly split between 60% commercial and 40% public sector, we know how you work, we know the limitations you can sometimes face but with this knowledge and our flexibility we can help make the project process easy and successful.

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benefitsProof Long term clients prove the relationships we have built

ConfidenceOur corporate and public sector client base hopefully inspires confidence in your choice of supplier

Experience We have a wealth of experience, more than anyone else in the industry.

We know you We have clients in your market sector

SecurityA diverse market sector gives us our security of consistent business in varying market climates

UnderstandingKnowing how you work makes projects run seamlessly

Educational . Hospitality . Office . Retail . Healthcare . Emergency Services . Homeworking


Customer Service CentreWhether you are a small business or a major corporate customer, we are committed to delivering excellent customer service. At Wagstaff you will always be dealing with a friendly, professional and experienced member of our team at every point of contact, we have a dedicated member of our Customer Service Team checking every order ensuring any potential errors are eradicated before your goods are manufactured.

customer

benefitsHighest standards We constantly monitor our performance against published Service Level Agreements and Key Performance Indicators. We monitor complaints and your feedback through regular satisfaction surveys and Installation Satisfaction Certificates.

Friendly professional help All your enquiries are treated professionally and efficiently aiming for the right answer the first time. Our team is polite, courteous and clear about what can and cannot be done. We actively seek your views to help us improve our service.

Delivery on time, every timeWe guarantee that all our products reach you in the best possible time and condition, using highly trained delivery and installation teams

Streamline logistics All orders and deliveries are organised by our team in one location. This allows us to integrate orders to achieve better price breaks and consolidate deliveries to minimise half empty loads to reduce travel miles and CO2

Netsuite order tracking Want to see where your order is at? With our Netsuite system you can log on remotely and check the progress of your orders and when to expect delivery.

After sales support Our excellence in customer service doesn’t end once we deliver your goods, a Wagstaff customer service advisor will be there to help you during the lifetime of your project, we have a wealth of experience and all of our people are committed to delivering excellence in customer service.

Transparency We believe in being clear and open when conducting business of any kind, good or bad you will always know where you stand, this is how we earn trust and respect with our customers.

Our customer benefits We hope you appreciate the uniqueness of the

Wagstaff Group and more importantly the benefits we can bring to you

Learn more about our business at www.wagstaffgroup.co.uk

or request the following literature

Wagstaff Corporate Profile l

Design & Build Brochure l

Furniture Directory l

Wagstaff Collection l

Our CSR Policy l

Wagstaff Hire Brochure l

Case Studies l

Wagstaff Whitepapers l

www.wagstaffgroup.co.uk

innovation.trust.professionalism.longevity.expertise.efficiency.wagstaff

Head/Southern OfficeThe Wagstaff Centre15 Wharfside, Rosemont RoadWembley, Middx HA0 4PET: 020 8432 1000F: 020 8432 1111E: [email protected]

South West OfficeStuart House, The BackChepstow, GwentMonmouthshire NP16 5HHT: 01291 626 596F: 01291 630 342E: [email protected]

East Anglia OfficeUnit 20, Diss Business CentreDark Lane, ScoleDiss, Norfolk IP21 4HDT: 01379 644 448F: 01379 644 548E: [email protected]

Midlands OfficeHolly Farm Business ParkHoniley, nr KenilworthWarwickshire CV8 1NPT: 01926 485 083F: 01926 485 077E: [email protected]

Wagstaff Customer Service CentreT: 0844 375 9690F: 0844 375 9691E: [email protected]

Yorkshire OfficeUnit 4, Stadium Way Leeds, West Yorkshire LS11 0EWT: 0113 270 3312F: 0113 272 5936E: [email protected]

Northern OfficeCenturion House, Leyland Business ParkCenturion Way, Farington, PrestonLancashire PR25 3GRT: 01772 511 786F: 01772 511 758E: [email protected]

North East OfficeThe Enterprise Centre, Ridley StreetThe Quayside, BlythNorthumberland NE24 3AGT: 01670 542 870F: 01670 542 883E: [email protected]

Scotland Office11 Maritime StreetEdinburghEH6 6SBT: 0131 625 1033F: 0131 625 1034E: [email protected]

Customer Benefits Brochure 08122011 New images.indd 24 12/01/2012 12:32

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