Visvesvaraya Technological University“Jnana Sangama”, Belgaum-590018 Karnataka

Ref: VTUCPC Drive – 2017/41 Date: 22nd July 2017

organisesThe Recruitment drive for

 Venue : Belgaum, Mysore, Mangalore & Bangalore

Dates : Shall be informed to the registered candidates

Company Profile:Hinduja Global Solutions (HGS) was established in India under the name ALIT (Ashok Leyland Information Technology), providing information technology services in 1993 with just one client and 25 employees. ALIT was merged with Hinduja Finance Corporation (HFC) in 2000 to form HGS. Between 2000 and 2003, HGS won businesses of major international clients, who were among the leaders in the Insurance & Telecom industries, thus establishing itself as a major player in the contact center industry. 2003 also marked the company's entry into international markets, with the establishment of its center in Manila.

With an aggressive acquisition strategy in place, HGS acquired Customer Contact Center Inc., a leading call center company located in the Philippines. In 2006, HGS acquired AFFINA LLC, a contact center and database management and marketing research company. In 2010, Careline Services, a UK-based contact center management services provider was acquired. In 2011, HGS acquired Online Support Inc, Canada based Customer Relationship Management Company and HCCA Business Services (P) Ltd (HCCA), a prominent player in Human Resource Outsourcing (HRO) domain in India. By virtue of these acquisitions, HGS today offers its clients nearly four decades of contact center experience and leadership dating back to 1973.

HGS currently has a global footprint of 55 delivery centres in India, the United States of America, the United Kingdom, Canada, Mauritius, France, Germany, Italy, Jamaica, the Netherlands, and Philippines.

Drive2017/41

2017Graduates

JOB DESCRIPTION

Details

Title: Customer Support Officer / Technical Support Officer

Location : Bangalore

Grade: DS1

Position Summary

Working exclusively with existing customers. Representatives are responsible for ensuring customer satisfaction and retaining business. Following established procedures and guidelines, and these representatives will address problems and complaints, suggest solutions and drive positive outcomes.

Roles and Responsibilities

Answers inquiries of customers through; researching, locating, and providing information Identifies customer issues and closes requirements by working with customers Resolves problems by clarifying issues, researching and exploring answers and alternative solutions,

implementing solutions and escalating unresolved problems. Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education& Experience

Graduates or 15 years of formal education Experience of minimum 6 months desired Fresher’s can apply as well

Desired Skills and Abilities

Excellent English oral and written communication skills Proficient with any regional language Basic Telephone Etiquettes MS Office Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills Ability to write, read and speak English to suit business needs Decision Making, numerical ability & logical reasoning Candidate with Hindi speaking is desirable Customer Focus and Being Attentive Trouble shooting

LAST DATE FOR REGISTRATION: 27TH July 2017

For registration use this link:

https://goo.gl/PsqfCB

VTU CPC wishes all the candidate a prosperous career ahead…….

For details contact: SPOC @ VTU: Geo D’ Silva, Director CPC & Spl. Officer-Placement, : 9449873467

Sd- Registrar