vt pbm rfp template b - vermont agency of human...

Template BVendor Experience

RFP # 03410-127-14

Agency of Human Services03410-127-14

Pharmacy Benefits ManagementTemplate B – Vendor Experience

Table of Contents

1. Vendor Organization Overview..............................................................................................2

1.1 Subcontractor Organization Overview (If applicable)...........................................................3

2. Vendor Corporate Background and Experience.....................................................................4

2.1 Vendor Corporate Background............................................................................................4

2.2 Vendor’s Understanding of Medicaid and Medicaid Pharmacy Operations.........................4

2.3 Customers Served in the Medicaid Pharmacy Operations Space.......................................4

2.4 Customers Served in the Public Sector...............................................................................4

2.5 Vendor’s Work Locations.....................................................................................................4

2.6 Existing Business Relationships with Vermont....................................................................5

2.7 Medicaid Pharmacy Operations Projects Completed in the Last Five Years......................5

2.8 Business Disputes...............................................................................................................6

3. Financial Stability....................................................................................................................6

3.1 Dun & Bradstreet (D&B) Ratings.........................................................................................6

3.2 Financial Capacity................................................................................................................6

3.3 Corporate Guarantee...........................................................................................................7

4. General Assumptions.............................................................................................................7

5. Certifications and Other Required Forms...............................................................................7

6. Exceptions..............................................................................................................................8

Application Information Sheet......................................................................................................10

Rate Sheet...................................................................................................................................11

Certification and Assurances.......................................................................................................12

Vermont Tax Certificate and Insurance Certification...................................................................13

Related Party Disclosure.............................................................................................................18

Nondisclosure..............................................................................................................................19

Federal Lobbying Disclosure.......................................................................................................20

Certification of Insurance.............................................................................................................21

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1. Vendor Organization OverviewThe Vendor must include details of the Vendor’s Experience in this section. The details must include Vendor organization overview; corporate background; Vendor’s understanding of Medicaid and Medicaid pharmacy operations.

Instructions: Provide all relevant information regarding the general profile of the Vendor.

Respondents are not to change any of the completed cells in the following table. Any changes to the completed cells in the following table could lead to the disqualification of a respondent.Error: Reference source not found Vendor Organization Profile

Company Name <Response>Name of Parent Company <Response>Industry (NAICS)(North American Industry Classification System)

<Response>

Type of Legal Entity <Response>Company ownership(i.e., private/public, joint venture)

<Response>

Number of full time employees <Response>Last Fiscal Year Company Revenue

<Response>

Last Fiscal Year Company Net Income

<Response>

% of revenue from State and Local Government clients in the United States

<Response>

% of revenue from IT Design and Implementation Services

<Response>

Number of years in business <Response>Number of years Vendor has been providing the type of services specified in the RFP

<Response>

Number of Employees providing the type of services specified in the RFP

<Response>

Headquarters in the USA <Response>Locations in the USA <Response>Office Servicing this Account <Response>

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1.1 Subcontractor Organization Overview (If applicable)Instructions: If the proposal includes the use of Subcontractor(s), provide all relevant information regarding the profile of that Subcontractor. This section may be duplicated in its entirety and page each used per subcontractor included.

Respondents are not to change any of the completed cells in the following table. Any changes to the completed cells in the following table could lead to the disqualification of a respondent.Error! Not a valid bookmark self-reference. Subcontractor Organization Profile

Subcontractor Name <Response>Type of Legal Entity <Response>Company ownership(i.e., private/public, joint venture)

<Response>

Headquarters Location <Response>Date Founded <Response>Number of employees <Response>Last Fiscal Year Company Revenue

<Response>

Last Fiscal Year Company Net Income

<Response>

Services to be provided <Response>Experience of Subcontractor in performing the services to be provided

<Response>

Brief description of and number of projects that Vendor has partnered with this Subcontractor

<Response>

Locations where work is to be performed

<Response>

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2. Vendor Corporate Background and ExperienceThis section details the Vendor’s corporate background and experience. The section should include the following information:

2.1 Vendor Corporate Background Instructions: Describe the Vendor’s corporate background as it relates to projects similar in scope and complexity to the project described in this RFP.

<Response>

2.2 Vendor’s Understanding of Medicaid and Medicaid Pharmacy Operations

Instructions: Describe the Vendor’s understanding of Medicaid, Medicaid pharmacy operations, and the State of Vermont’s Medicaid pharmacy operations. Discuss the Vendor's strategies and areas of focus related to this service. Discuss key trends affecting Pharmacy Benefits Management in the next three to five years and how this perspective will translate into benefits for Vermont.

<Response>

2.3 Customers Served in the Medicaid Pharmacy Operations Space

Instructions: Describe the customers you have served in Medicaid pharmacy operations and, to the extent possible, the nature of those relationships in terms of services provided and duration of the relationship. Provide data on vendor performance on same or similar contracts, grants, and collaborative activities.

<Response>

2.4 Customers Served in the Public SectorInstructions: Describe the customers you have served in the public sector. Describe the nature of those relationships in terms of services provided and duration of the relationship. Describe vendor’s experience working with DVHA, if applicable.

<Response>

2.5 Vendor’s Work LocationsInstructions: The Vendor Key Project Personnel (including but not limited to the Account Director, Account Manager, and Clinical Pharmacist Manager) must be available to participate in-person during PBM-related meetings as scheduled by the State during normal business hours, 8:00 AM until 4:30 PM Eastern Time, Monday through Friday except State of Vermont holidays. The State will not provide facilities for Vendor Key Project Personnel.

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Vermont expects that no more than 10% of all staff, including both prime and subcontractor, shall be performing the work on a valid working visa issued by the United States government. The State will not permit project work or business operations services to be performed offshore. At no time shall the vendor maintain, use, transmit, or cause to be transmitted information governed by privacy laws and regulations outside the United States and its territories.

Describe the locations where the Vendor proposes performing work associated with this RFP. Indicate the site or sites from which the Vendor will perform the relevant tasks identified in this proposal. If the site(s) for a specific task change during the contract term, please provide a time line reflecting where the task will be performed during each time period.

Specifically identify where the services identified in RFP Section 2.2 will take place.

Specifically identify where the Key Project Personnel identified in RFP Section 2.5 will be physically located for the duration of the contract.

List any call centers, their related contract responsibilities, and the city and state where they will be physically located for the duration of the Contract.

For each of the deliverables identified in RFP Section 2.7, provide the percentage of work to be done in Vermont.

<Response>

2.6 Existing Business Relationships with VermontInstructions: Describe any existing business relationships the Vendor or any of its affiliates and proposed Subcontractors has with Vermont. <Response>

2.7 Medicaid Pharmacy Operations Projects Completed in the Last Five Years

Instructions: Provide a listing and contact information for all implementations and/or services contracts/clients in the Medicaid pharmacy operations space for the last five (5) years, and denote any that are pending litigation or Terminated for Cause or Convenience and associated reasons. If Vendor uses Subcontractors, associated companies and consultants that will be involved in any phase of this project, each of these entities will submit this information as part of the response.

Table 3 Projects completed in the last five years

Ref # Project Name Customer Name Customer Contact

Project Duration Business Dispute?

1. YES NO

2. YES NO

3. YES NO

4. YES NO

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5. YES NO

2.8 Business DisputesInstructions: Provide details of any disciplinary actions and denote any that are pending litigation or Terminated for Cause or Convenience and associated reasons. Also denote any other administrative actions taken by any jurisdiction or person against the Vendor. List and summarize all judicial or administrative proceedings involving your sourcing activities, claims of unlawful employment discrimination and anti-trust suits in which you have been a party within the last five years. If Vendor is a subsidiary, submit information for all parent companies. If Vendor uses Subcontractors, associated companies and consultants that will be involved in any phase of this project, each of these entities will submit this information as part of the response.

<Response>

3. Financial StabilityThe following questions pertaining to Financial Stability must be answered.

3.1 Dun & Bradstreet (D&B) RatingsInstructions: The Vendor must provide the industry standard D&B Ratings that indicates the firm’s financial strength and creditworthiness, assigned to most US and Canadian firms (and some firms of other nationalities) by the US firm Dun & Bradstreet (D&B). These ratings are based on a firm's worth and composite credit appraisal. Additional information is given in credit reports (published by D&B) that contain the firm's financial statements and credit payment history.

<Response>

3.2 Financial Capacity Instructions: The Vendor must supply evidence of financial stability sufficient to demonstrate reasonable stability and solvency appropriate to the requirements of this procurement. Vendors must submit the most recent audited financial statement including all supplements, management discussion and analysis, and actuarial opinions. At a minimum, such financial statements and reports shall include: balance sheet; statement of income and expense; statement of changes in financial position; cash flows; and capital expenditures. If the Vendor is a corporation that is required to report to the Securities and Exchange Commission, it must submit its two most recent SEC Forms 10K, Annual Reports. If any change in ownership is anticipated during the twelve (12) months following the proposal due date, the Vendor must describe the circumstances of such change and indicate when the change is likely to occur.

<Response>

In the following table, please list credit references that can verify the financial standing of your company.

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Error: Reference source not found Credit References

Institution Address Phone Number

3.3 Corporate GuaranteeInstructions: If the Vendor is substantially owned or controlled, in whole or in part, by one or more other legal entities, the Vendor must submit the information required under the “Financial Capacity” section above for each such entity, including the most recent financial statement for each such entity. The Vendor must also include a statement that the entity or entities will unconditionally guarantee performance by the Vendor of each and every obligation, warranty, covenant, term and condition of the contract. If the State determines that an entity does not have sufficient financial resources to guarantee the Vendor’s performance, the State may require the Vendor to obtain another acceptable financial instrument or resource from such entity, or to obtain an acceptable guarantee from another entity with sufficient financial resources to guarantee performance.

<Response>

4. General AssumptionsDocument the assumptions related to vendor experience inError: Reference source not found. Vendor may add rows as necessary to the response table

Error: Reference source not found Vendor Experience Assumptions

Item #

Reference (Section,

Page, Paragraph)

Description Rationale

1.

2.

3.

5. Certifications and Other Required FormsInstructions: Vendors must submit the following required forms with their proposals

o Application Information Sheeto Rate Sheeto Certification and Assuranceso Vermont Tax Certificate and Insurance Certificationo Summary of Costs (Schedules A-D)o Nondisclosure (to be created as needed by Vendor)

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o Federal Lobbying Disclosure (to be created as needed by Vendor)o Summary of Fundso Certification of Insurance (provided by Vendor)

The required forms are located at the end of this Template (B). The State encourages Vendors to carefully review all of these forms and submit questions regarding their completion prior to the deadline for submitting questions.

<Response>

6. ExceptionsInstructions: Please return the Proposal Exception Summary Form at the end of this section with all exceptions to items in any Section of this RFP listed and clearly explained or state “No Exceptions Taken.” If no Proposal Exception Summary Form is included, the Vendor is indicating that he takes no exceptions to any item in this RFP document.

The State of Vermont expects the vendor to agree to the State and Agency Customary Contracting Provisions outlined in Attachments C, E and F of this RFP (Section 1.5.5) Exceptions to Attachments C, E and F shall be noted in the bidder’s cover letter and further defined by completing the Proposal Exceptions Summary Form in this Section. Exceptions shall be subject to review by the Office of the Attorney General.

Failure to note exceptions will be deemed to be acceptance of the Standard State Provision for Contracts and Grants as outlined in Attachment C, E and F of the RFP. If exceptions are not noted in the RFP but raised during contract negotiations, the State reserves the right to cancel the negotiation if deemed to be in the best interests of the State of Vermont.

The State reserves the right to reject any proposals, including those with exceptions, prior to and at any time during negotiations.

1. Unless specifically disallowed on any specification herein, the Vendor may take exception to any point within this RFP, including a specification denoted as mandatory, as long as the following are true:

a. The specification is not a matter of State law;

b. The proposal still meets the intent of the RFP;

c. A Proposal Exception Summary Form is included with Vendor’s proposal; and

d. The exception is clearly explained, along with any alternative or substitution the Vendor proposes to address the intent of the specification, on the Proposal Exception Summary Form.

2. The Vendor has no obligation to provide items to which an exception has been taken. The State has no obligation to accept any exception. During the proposal evaluation and/or contract negotiation process, the Vendor and the State will discuss each exception and take one of the following actions:

a. The Vendor will withdraw the exception and meet the specification in the manner prescribed;

b. The State will determine that the exception neither poses significant risk to the project nor undermines the intent of the RFP and will accept the exception;

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c. The State and the Vendor will agree on compromise language dealing with the exception and will insert same into the contract;

d. None of the above actions is possible, and the State either disqualifies the Vendor’s proposal or withdraws the award and proceeds to the next ranked Vendor.

3. Should the State and the Vendor reach a successful agreement, the State will sign adjacent to each exception which is being accepted or submit a formal written response to the Proposal Exception Summary responding to each of the Vendor’s exceptions. The Proposal Exception Summary, with those exceptions approved by the State, will become a part of any contract on acquisitions made under this RFP.

4. An exception will be accepted or rejected at the sole discretion of the State.

5. The State desires to award this RFP to a Vendor or Vendors with whom there is a high probability of establishing a mutually agreeable contract, substantially within the State General Provisions included herein. As such, Vendors whose proposals reflect a substantial number of material exceptions to this RFP may place themselves at a comparative disadvantage in the evaluation process or risk disqualification of their proposals.

In the following table, please list and clearly explain any exceptions, for all RFP Sections, Supplements and Exhibits, in the table below. The Vendor may add rows as appropriate.

Error: Reference source not found Proposal Exceptions Summary Form

State of Vermont RFP Reference

Vendor Proposal Reference Brief Explanation of Exception

State of Vermont Acceptance (sign here

only if accepted)

(Reference specific outline point to which exception is taken)

(Page, section, items in Vendor’s proposal where exception is explained)

(Short description of exception being made)

1.

2.

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Application Information SheetDEPARTMENT OF VERMONT HEALTH ACCESS

APPLICANT INFORMATION SHEET(To be included in the proposal packet)

**NOTE: This information sheet must be included as the cover sheet of the application being submitted. Be sure to complete this form in its entirety. Please fill out and attach a W-9 to this form signed by the duly appointed signing official for your company.

Applicant Organization: _______________________________________

Contact Person: ______________________________________________

Title: _______________________________________________________

Mailing Address: ________________

Town, State, ZIP: _______________________

Telephone: _____________________ Fax #: ____________

E-mail Address: ___________________________________________________

Fiscal Agent (Organization Name): __________________________________

FY Starts: __________ FY Ends: __________

Financial Contact Person: _________________________________

Mailing Address: ________________

Town, State, ZIP: _____________________

Telephone: ______________ Fax #: ___________

E-mail Address: ________________

Federal Tax ID Number: ___________________________

Whom should we contact if we have questions about this application?

Name _________________________ Phone Number ________________

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Rate SheetRATE SHEET

(to be included in the proposal packet)

Company Name: Contract Person for all RFPS: Title:

Phone Number:

Mailing Address:

Program: Proposed Rate(s)

________________(daily rate, if applicable)

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Certification and AssurancesCERTIFICATIONS and ASSURANCES

I/we make the following certificates and assurances as a required element of the bid or proposal to which it is attached, understanding that the truthfulness of the facts affirmed here and the continuing compliance with these requirements are conditions precedent to the award or continuation of the related contract(s):

1. The prices and/or cost data have been determined independently, without consultation, communication or agreement with others for the purpose of restricting competition. However, I/we may freely join with other persons or organizations for the purpose of presenting a single proposal or bid.

2. The attached proposal or bid is a firm offer for a period of 120 days following receipt, and it may be accepted by the DVHA without further negotiation (except where obviously required by lack of certainty in key terms) at any time within the 120 day period.

3. In preparing this proposal or bid, I/we have not been assisted by any current employee of the State of Vermont whose duties related (or did relate) to this proposal, bid or prospective contract, and who was assisting in other than his or her official, public capacity. Neither does such a person nor any member of his or her immediate family have any financial interest in the outcome of this proposal or bid. (Any exceptions to these assurances are described in full detail on a separate page and attached to this document).

4. I/we understand that the DVHA will not reimburse me/us for any costs incurred in the preparation of this proposal or bid. All proposals or bids become the property of DVHA.

5. I/we understand that any contract(s) awarded as a result of this RFP will incorporate terms and conditions substantially similar to those attached to the RFP. I/we certify that I/we will comply with these or substantially similar terms and conditions if selected as a Contractor.

6. I hereby certify that I have examined the accompanying RFP forms prepared by:________ for the funding period beginning ________ and ending ________ and that to the best of my knowledge and belief, the contents are true, and correct, and complete statements prepared from the books and records of the provider in accordance with applicable instructions, except as noted.

Signature: Date:

Title:

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Vermont Tax Certificate and Insurance CertificationREQUEST FOR PROPOSAL

Pharmacy Benefits Management Services

This form must be completed and submitted as part of the response for the proposal to be considered valid.The undersigned agrees to furnish the products or services listed at the prices quoted and, unless otherwise stated by the vendor, the Terms of Sales are Net 30 days from receipt of service or invoice, whichever is later. Percentage discounts may be offered for prompt payments of invoices; however, such discounts must be in effect for a period of 30 days or more in order to be considered in making awards.

VERMONT TAX CERTIFICATE AND INSURANCE CERTIFICATETo meet the requirements of Vermont Statute 32 V.S.A. subsection 3113, by law, no agency of the State may enter into extend or renew any contract for the provision of goods, services or real estate space with any person unless such person first certifies, under the pains and penalties of perjury, that he or she is in good standing with the Department of Taxes. A person is in good standing if no taxes are due, if the liability for any tax that may be due is on appeal, or if the person is in compliance with a payment plan approved by the Commissioner of Taxes, 32 V.S.A. subsection 3113. In signing this bid, the bidder certifies under the pains and penalties of perjury that the company/individual is in good standing with respect to, or in full compliance with a plan to pay, any and all taxes due to the State of Vermont as of the date this statement is made.

Bidder further certifies that the company/individual is in compliance with the State’s insurance requirements as detailed in section 21 of the Purchasing and Contract Administration Terms and Conditions. All necessary certificates must be received prior to contract issuance. If the certificate of insurance is not received by the identified single point of contact prior to contract issuance, the State of Vermont reserves the right to select another vendor. Please reference this RFP# when submitting the certificate of insurance.

Insurance Certificate: Attached ______ Will provide upon notification of award: (within 5 days)

Delivery Offered _____ Days After Notice of Award Terms of Sale ______________________

Quotation Valid for ________ Days Date: _____________________________

Name of Company: __________________________ Telephone Number: _________________

Fed ID or SS Number: ________________________ Fax Number: ______________________

By: _______________________________________ Name: ____________________________

Signature (Bid Not Valid Unless Signed) (Type or Print)

This is NOT AN ORDER

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All returned quotes and related documents must be identified with our request for quote number.

CERTIFICATE OF COMPLIANCEThis form must be completed in its entirety and submitted as part of the response for the proposal to be considered valid.TAXES: Pursuant to 32 V.S.A. § 3113, bidder hereby certifies, under the pains and penalties of perjury, that the company/individual is in good standing with respect to, or in full compliance with a plan to pay, any and all taxes due to the State of Vermont as of the date this statement is made. A person is in good standing if no taxes are due, if the liability for any tax that may be due is on appeal, or if the person is in compliance with a payment plan approved by the Commissioner of Taxes.

INSURANCE: Bidder certifies that the company/individual is in compliance with, or is prepared to comply with, the insurance requirements as detailed in Section 7 of Attachment C: Standard State Contract Provisions. Certificates of insurance must be provided prior to issuance of a contract and/or purchase order. If the certificate(s) of insurance is/are not received by the Office of Purchasing & Contracting within five (5) days of notification of award, the State of Vermont reserves the right to select another vendor. Please reference the RFP and/or RFQ # when submitting the certificate of insurance.

CONTRACT TERMS: The undersigned hereby acknowledges and agrees to Attachments C, E and F except as those, if any, identified in the vendor’s Proposal Exception Summary Form.

TERMS OF SALE: The undersigned agrees to furnish the products or services listed at the prices quoted. The Terms of Sales are Net 30 days from receipt of service or invoice, whichever is later. Percentage discounts may be offered for prompt payments of invoices, however such discounts must be in effect for a period of 30 days or more in order to be considered in making awards.

FORM OF PAYMENT: Would you accept the Visa Purchasing Card as a form of payment? ____ Yes ____ No

Insurance Certificate(s): Attached ☐ Will provide upon notification of award ☐Delivery Offered: _______ days after notice of award Terms of Sale: ________

Quotation Valid for: _____ days Date: __________

Name of Company: __________________________

Contact Name: ______________________________

Address: ___________________________________

Fax Number: ___________________________

E-mail: _______________________________

By: _______________________________________

Signature (Bid Not Valid Unless Signed)

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Name: _______________________________

(Type or Print)

WORKERS’ COMPENSATION; STATE CONTRACTS COMPLIANCE REQUIREMENT

Self-ReportingForm 1 of 2

This form must be completed in its entirety and submitted as part of the response for the proposal to be considered valid.The Department of Buildings and General Services in accordance with Act 54, Section 32 of the Acts of 2009 and for total projects costs exceeding $250,000.00, requires bidders comply with the following provisions and requirements.

Bidder is required to self-report the following information relating to past violations, convictions, suspensions, and any other information related to past performance relative to coding and classification for worker’s compensation. The state is requiring information on any violations that occurred in the previous 12 months.

Summary of Detailed Information

Date of Notification Outcome

WORKERS’ COMPENSATION STATE CONTRACTS COMPLIANCE REQUIREMENT: Bidder hereby certifies that the company/individual is in compliance with the requirements as detailed in Act 54, Section 32 of the Acts of 2009.

Date:

Name of Company: Contact Name:

Address: Title:

Phone Number:

E-mail: Fax Number:

By: Name:

Signature (Bid Not Valid Unless Signed)* (Type or Print)

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*Form must be signed by individual authorized to sign on the bidder’s behalf.

WORKERS’ COMPENSATION; STATE CONTRACTS COMPLIANCE REQUIREMENT

Subcontractor ReportingForm 2 of 2

This form must be completed in its entirety and submitted as part of the response for the proposal to be considered valid.The Department of Buildings and General Services in accordance with Act 54, Section 32 of the Acts of 2009 and for total projects costs exceeding $250,000.00 requires bidders to comply with the following provisions and requirements.

Bidder is required to provide a list of subcontractors on the job along with lists of subcontractor’s subcontractors and by whom those subcontractors are insured for workers’ compensation purposes. Include additional pages if necessary. This is not a requirement for subcontractor’s providing supplies only and no labor to the overall contract or project.

Subcontractor Insured By Subcontractor’s Sub Insured By

Date:

Name of Company: Contact Name:

Address: Title:

Phone Number:

E-mail: Fax Number:

By: Name:

Signature (Bid Not Valid Unless Signed)* (Type or Print)

*Form must be signed by individual authorized to sign on the bidder’s behalf.

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Offshore Outsourcing QuestionnaireVendors must indicate whether or not any services are or will be performed in a country other than the United Sates. Indicate N/A if not applicable.

Services:

Proposed Service to be Outsourced Bid Total Offshore Dollars Represents what % of

total Contract DollarsOutsourced Work Location (Country) Subcontractor

If any or all of the services are or will be outsourced offshore, Vendors are required to provide a cost estimate of what the cost would be to provide the same services onshore and/or in Vermont.

Proposed Service to be Outsourced

Bid Total if provided Onshore

Bid Total if provided in Vermont

Cost Impact Onshore Work Location Subcontractor

Name of Bidder: Signature of Bidder: Date

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Related Party DisclosurePlease identify all related party relationships including cost purpose and approval process.

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Nondisclosure

To be created as needed by vendor

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Federal Lobbying Disclosure

To be created as needed by vendor

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Certification of Insurance

Provided by vendor

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